2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: electrical system
96 reports, newest first. Show all
Electrical system, Oct 6, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE GLOVE BOX LIGHTING STARTED TO FLICKER AND THE EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NEGATIVE BATTERY TERMINAL CLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER TECHNICAL SERVICE BULLETIN NUMBER: 14311 AND NHTSA CAMPAIGN NUMBER: 10057574 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,710.
Electrical system, Engine, Aug 11, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,278.
Electrical system, Other or unspecified, Engine, Jun 26, 2015
THIS INCIDENT WITH MY CHEVROLET CRUZE HAS HAPPENED ON MORE THAN ONE OCCASION IN THE SAME MONTH. I WILL BE DRIVING, COMING TO A STOP AND THE WHOLE CAR WILL TURN OFF ON ME. THE AIR CONDITIONING SHUTS OFF, RADIO, THE WHOLE CAR POWERS DOWN. I PUT THE CAR INTO PARK, TURN OFF THE CAR, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. PRAYING THAT ME AND MY TWO YEAR OLD DON'T GET INTO AN ACCIDENT THROUGHOUT THE INCIDENT.
Steering, Electrical system, Engine, Jun 17, 2015
IT SAID SERVICE ESP.
Steering, Electrical system, Electronic stability control (ESC), Jun 12, 2015
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
Electrical system, Jun 1, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.
Electrical system, May 11, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTIES WHEN ATTEMPTING TO START THE ENGINE. THE CONTACT DISCOVERED THAT ACID RESIDUE WAS PRESENT ON BOTH THE NEGATIVE AND POSITIVE BATTERY CABLE LEADS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE NEGATIVE BATTERY CABLE WAS SERVICED. THE CONTACT INDICATED THAT THE POSITIVE BATTERY CABLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Engine, Feb 4, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Electrical system, Engine, Jan 10, 2015
I PURCHASED A USED 2011 CHEVY CRUZE LT THREE MONTHS AGO. PRIER OWNER OWNED THE VEHICLE FOR 3 YEARS AND HARDLY DROVE IT. I WAS SITTING AT A LIGHT WHEN THE CHECK ENGINE LIGHT CAME ON THE "ENGINE POWER REDUCED" FLASHED ON MY SCREEN. THE CAR SLOWED TO 2 MPH. I PULLED OVER AND TURNED OFF THE VEHICLE. LATER I TURNED THE CAR BACK ON, CHECK ENGINE LIGHT CAME ON. WHEN I STARTED TO DRIVE "SERVICE ESP" FLASHED ON MY SCREEN, THEN "SERVICE TRACTION" FLASHED ON MY SCREEN FOLLOWING BY "ENGINE POWER REDUCE." THIS HAPPENED TO ME 3 TIMES IN THE SAME TRIP AND IS VERY DANGEROUS. I THOUGHT MAYBE IT WAS BECAUSE OF THE SNOWY WEATHER AND FREEZING TEMPERATURE? ANYONE HAVE THIS HAPPEN? HOW CAN I FIX IT? HELP!? *TR
Steering, Electrical system, Electronic stability control (ESC), Jan 6, 2015
LEAVING A PARKING LOT THE INSTRUMENT PANEL BEGAN TO BLINK ON AND OFF EVERY CHECK ENGINE LIGHT STARTED TO COME ON AND OFF. POWER STEERING WAS LOST FOR A SHORT PERIOD. STILL IN THE PARKING LOT AT A STOP SIGN TURN THE ENGINE OFF. THE CAR WAS COMPLETELY DEAD, NO LIGHTS NO CLICKING NOISE WHEN YOU ATTEMPT TO RE START. OPENED HOOD CHECKED THE NEW BATTERY WIGGLED THE CABLES INTERIOR LIGHTS CAME ON AND CAR STARTED UP. SINCE THEN IT HAS HAPPENED NUMEROUS TIMES EACH EVENT GETTING WORSE. EVENTUALLY IT DIED AND WAS TOWED TO THE DEALERSHIP AND IS BEING LOOKED AT. THIS SEEMS TO BE COMMON WITH CHEVROLET CRUZE.
Electrical system, Jan 1, 2015
I WAS DRIVING ON MY WAY TO THE STORE, SUDDENLY I STARTED SMELLING SOMETHING BURNING. I THE THOUGHT THAT THE SMELL WAS COMING FROM OUTSIDE. BUT IT HAPPENED AGAIN ON DECEMBER 31ST WHEN I WAS ON MY WAY HOME FROM WORK. I DIDN'T SEE ANY SMOKE, BUT I SMELLED SOMETHING BURNING. THE FUMES WERE COMING FROM THE VENT. THIS NEEDS TO BE CHECKED OUT. *JS
Power train, Electrical system, Jan 1, 2015
THE CHEVROLET CRUZE 2011 IS COMPROMISED BY HACKING AND TAMPERING AND ALLOWS FOR THE ENDANGERMENT OF THE DRIVE, OTHER MOTOR VEHICLE DRIVERS OR PEDESTRIANS. THE RADIO ANTENNA WILL SOUND OFF AND CONSTANTLY MAKE A ROAMING NOISE AS IF BEING ACCESSED. THIS IS AT EVERY STOP SIGN AND EVERY STOP LIGHT OR EVERY DESTINATION REACHED BY GPS MARKERS. THE CRUZE SYSTEM IS ALLOWING THE 24/7 TRACKING WHEN IT IS USED AND TAMPERING WITH THE INTENT TO CAUSE MALFUNCTION OR ANNOYANCE. THE THROTTLE IS BEING CUT OFF DELIBERATELY AT STOP SIGNS, AND TRAFFIC LIGHTS AND DESTINATIONS, THE RADIO ANTENNA WILL CONSTANTLY MAKE A ROAMING NOISE "SEARCHING OR ACCESS". THE VEHICLE IS DELIBERATELY BEING USED FOR STALKING BLACKS FOR HATE CRIMES WHILE TESTING OUT VEHICLE HALTING SYSTEMS BY CLEARLY SATELLITE. THIS HAS HAPPENED 100 OR SO TIMES IN THE 3 YEAR I HAVE HAD THE VEHICLE AND THERE IS NO REMEDY. WHEN OTHER PERSONS USE MY OWN VEHICLE THESE ISSUE DO NOT ARISE AND I HAVE CONFIRMED THIS WITH OTHER OWNERS, MY VEHICLE IS A UNIQUE OCCURRENCE THAT INVOLVES ALSO A HATE CRIME IN PUBLIC, POLICE STALKING, LAW ENFORCEMENT STALKING, HOME STALKING AND TAMPERING OF ALL ELECTRONIC DEVICES I OWN OR USE IN MY HOME. THIS CAR IS NOT SAFE AND THE THROTTLE CUT OFFS ARE DELIBERATE AND SPECIFIC. THE THROTTLE AS I SAID ALREADY IS CUT OFF AT A STOP SIGN OR MID ACCELERATION WITH THE INTENT TO REMOVE OPERATOR CONTROL AND HALT THE VEHICLE. THE LIGHTS ARE TURNED ON AND OFF ON THEIR OWN ON ONE OCCASION. I HAVE HAD OTHER PEOPLE TEST THE CAR, THESE THINGS DO NOT OCCUR EVEN WHILE I AM IN THE PASSENGER SIDE. ONLY WHEN I AM THE SOLE INDIVIDUAL DRIVING THE VEHICLE ALONE IS THE THROTTLE CUT OFF AND THE LIGHTS TAMPERED WITH INCLUDING THE ANTENNA FOR STALKING AND TRACKING WHERE I GO. THIS IS MY SECOND FILING TO ADDRESS WHITE SUPREMACY UNDER THE COLOR OR LAW THAT INTERFERES WITH PERSONAL PROPERTY AND USE AND CONTROL OF PROPERTY. *JS
Electrical system, Engine, Dec 29, 2014
HEATER AT FIRST DID NOT WORK; DEALER REMOVED AIR BUBBLES AND TOPPED OFF RADIATOR. THE DEALER MECHANICS MENTIONED THAT TYPICALLY THE THERMOSTATS OR TEMPERATURE SENSORS HAVE GONE IN THE CRUZES. 2 WEEKS LATER - SURE ENOUGH, BACK AT DEALERSHIP - NEED 2 TEMPERATURE SENSORS NOW. BASED ON BLOG ACTIVITIES - IT SEEMS LIKE THESE WARRANT A RECALL. *TR
Electrical system, Vehicle speed control, Engine, Dec 1, 2014
WAS TRAVELING ON THE HIGHWAY WITH CRUISE CONTROL SET AT 67MPH WHEN SUDDENLY THE CAR JUST LOST POWER AND THE ENGINE QUIT RUNNING. ALL OF THE DASHBOARD INSTRUMENTS LOST POWER ,GAS GAUGE REGISTERED EMPTY, ETC. ALTHOUGH THE RADIO DID NOT GO OFF. LUCKILY THIS HAPPENED WITH VERY LIGHT TRAFFIC AND WAS ABLE TO PULL OFF IN THE EMERGENCY LANE AND PUT THE VEHICLE IN PARK AND RESTARTED THE VEHICLE WITH NO TROUBLE. CONTINUED OUR TRIP AND DID NOT HAPPEN AGAIN. AFTER THINKING ABOUT THIS I DID NOTICE THE VEHICLE A FEW WEEKS AGO LOSING SOME ACCELERATING SPEED/POWER INTERMITTENTLY WHILE TRAVELING. NOT SURE IF THAT WAS AN INDICATOR OR NOT. DID CALL ONSTAR APPROXIMATELY 5 HOURS AFTER INCIDENT TO DIAGNOSE AND SEE IF ANY ERROR CODES CAME UP AND THEY STATED THEY SHOWED NOTHING. THIS IS MY DAUGHTERS VEHICLE AND I FEAR THAT IF SHE IS TRAVELING IN HEAVY TRAFFIC AND THIS HAPPENS AGAIN THAT THIS COULD CAUSE A SEVER ACCIDENT. *JS
Steering, Electrical system, Exterior lighting, Engine, Nov 24, 2014, crash
VEHICLE SHUTDOWN WHILE DRIVING ON HIGHWAY, SEVERAL TIMES. THE CAR ELECTRIC TURNS OFF AND OR FLASHES, STABILTRAK LIGHTS COME ON AND FLASHES, CHECK ENGINE FLASHING, CAR COMPLETELY SHUTS DOWN, STEERING IS ELECTRONIC OR MOTOR POWERED AND IS HARD TO USE, TRANSMISSION JERKS BEFORE SHUTDOWN AND BREAKS DON'T WORK VERY WELL. RAN OVER CURB AND OFF THE ROAD TO AVOID COLLIDING WITH OTHER VEHICLES. PICTURE, IM DRIVING ON A HIGHWAY AT NIGHT DOING 65 OR SO, ALL POWER GOES OUT, ITS DARK, OTHER CARS CAN NOT SEE ME WELL, THEY ARE SWERVING AND IM SWERVING. THIS HAPPENED FIRST AROUND 20K AND HAS HAPPENED ON SEVERAL OCCASIONS AFTER. NO CORRECTIONS OFFERED BY GM UNDER WARRANTY, COMPLAINTS WERE COMPLETELY IGNORED, UNTIL MURDOCK CHEVY IN MANHATTAN KS. THEY ARE CURRENTLY TRYING TO GET IT FIXED AND GAVE ME A LONER CAR, ALL OTHER SERVICING DEALERS REFUSED A LOANER CAR, AND TOLD ME ITS FIXED EACH TIME. CAR STILL HAS THE PROBLEMS LISTED AND NO SOLUTION IS GIVEN FROM GM OR CHEVY TO FIX THIS DEADLY SITUATION. ALSO DAMAGE TO THE CAR FROM AN ENGINE OVERHEAT OR DASHBOARD OVERHEAT AT THE SAME TIME DAMAGING ELECTRIC, WINDSHIELD, RADIO, GAUGES AND DASH COMPARTMENT LEVER. EXTREME HEAT, BURNING SMELL INSIDE. FLOORBOARD BY THE FEET MELTS CARPET AND BURNS FEET, ALL AT THE SAME TIME, ON DRIVES OF 30 MINUTES OR MORE. *TR
Electrical system, Engine, Fuel/propulsion system, Nov 23, 2014
ON THIS DATE WE SCHEDULED A OIL CHANGE WITH A DEALER WHO HAS PERFORMED ALL MAINTENANCE, RECALLS AND REPAIRS SINCE THE PURCHASE OF OUR NEW CAR. WE WHERE NOTIFIED THAT THE CAR WAS READY FOR PICK UP THAT MORNING AS WE ARRIVED WE PAID OUR INVOICE, THE CONSULTANT MADE US AWARE THAT THE ENGINE LIGHT CAME ON (FIRST TIME SINCE NEW?) THIS CONSULTANT DID NOT DOCUMENT THIS ENGINE LIGHT TO OUR RECORDS. WELL, THE ENGINE LIGHT KEPT GOING OFF AND ON DURING THE NEXT 10K MILES (2 OIL CHANGE LATER, OUT OF WARRANTY, MY FAULT) I HAD THIS CHECK ENGINE LIGHT DIAGNOSED BY OUR DEALER AND THEY HAD THE CODES AND THEN FURTHER TRIED TO CORRECT THE PROBLEM. THEY WANTED $800.00 TO INSTALL A NEW AIR INTAKE MANIFOLD AND THROTTLE BODY THEN CONTINUE TO TEST FOR MORE PROBLEMS WITH NO GUARANTEE OF REPAIR. I COULD NOT AFFORD THE REPAIR AND DECLINED THE FIX. THE OTHER PROBLEM SURROUNDING THIS CAR SINCE APRIL 21, 2014 WAS THAT THE FUEL GAUGE WOULD NOT SHOW FULL AFTER FILL UP AND WOULD MOVE UP AND DOWN THE SCALE ON THE GAUGE. THE AC WOULD COME ON AT STRANGE TIMES WHEN RUNNING THE HEATER? WELL ANY WAYS THAT WAS 7 HOURS AT THE DEALER AND MADE FOR A LONG DAY. I HAD TO RETURN TO PICK UP THE COVER THEY FORGOT TO INSTALL OVER THE SPARK PLUGS, AND COMPLAINED ABOUT THE LEATHER SETS BEING SOAKING WET WITH WATER AND THAT THE CAR HAS HAD THESE PROBLEMS SINCE APRIL 2014 UNDER WARRANTY, THE DEALER DID NOT WANT TO HELP US? I PURCHASED THIS CAR FROM THEM AND PURCHASED THE 35K OIL CHANGE EXTENDED WARRANTY AND BUMPER TO BUMPER WARRANTY? THIS DEALER DID ALL ! THE MAINTENANCE, RECALLS AND REPAIRS. I'M GLAD WE DIDN'T GO OVER THE 1000 FOOT CLIFF AT YELLOWSTONE WHEN THE BRAKES DECIDED NOT TO WORK (WE LEARNED LATER OF THE BRAKE RECALL) THEY HAVE A EXCUSE FOR EVERY QUESTION YOU ASK, NO REPORTS ON THE ALL POINT INSPECTION ON OUR BRAKES AND TIRES, PASSWORD PROBLEM THEY SAY? I'M READY TO BUY A TRUCK ELSEWHERE NOW, POOR GM AN CHEVY. *TR
Steering, Power train, Electrical system, Engine, Nov 20, 2014
THE VEHICLE WOULD NOT SHIFT OUT OF PARK NOR REMOVE THE KEY. THE WHEEL WAS LOCKED AS WELL AS THE SHIFT LEVER. THE CAR WOULD TURN ON HOWEVER WOULD NOT MOVE. THERE WAS NO LIGHTS IN THE VEHICLE. *TR
Electrical system, Fuel/propulsion system, Nov 18, 2014
AFTER THE SERVICE DATE OF APRIL 21, 2014, FOR A COOLANT LEAK. I WAS NOTIFIED BY A SERVICE ADVISER THAT THE ENGINE SERVICE LIGHT WAS ON WHICH WAS NOT ON PRIOR TO MY VISIT. THE ENGINE SERVICE INDICATOR LIGHT ON THE DASH IS STILL COMING ON AND OFF BASED UPON I WOULD GUESS A NUMBER OF STARTS AND STOPS. I INVESTIGATED WHAT I COULD AND FOUND THE GAS CAP WAS BROKEN, NOT LOCKING INTO PLACE. SO I PURCHASED A NEW CAP FROM THE DEALER AND REPLACED IT. I PURCHASED A CODE READER AND ERASER, BUT STILL HAVE THE ON/OFF INDICATOR LIGHT ON THE DASH. SO, I HAVE AN APPOINTMENT ON 11/20/2014 WITH THE DEALER TO CHECK THIS THIRD TIME COOLANT LEAK, CHANGE THE OIL AND THERE INSPECTION AS WELL AS THE ENGINE SERVICE LIGHT ON MY DASH. *TR
Electrical system, Engine, Nov 17, 2014
WAS DRIVING THE CRUZE, A MESSAGE FLUSHED IN SCREEN "AC TURNED OFF DUE TO HIGH ENGINE TEMP" AC WAS NOT ON, HEAT WAS NOT WORKING, TURNED OFF BLOWER, THE SCREEN CHANGED TO ENGINE OVERHEATED IDLE ENGINE, THEN CHANGES TO PARTIAL POWER LOSS AND THE CAR BECAME SLUGGISH, I HAD TO CONTINUE DRIVING UNTIL A SAFE PLACE WAS AVAILABLE TO PULL OFF, THEN THE REACTIONS CONTROL LIGHT STARTED BLINKING AND MY OIL LIFE INDICATOR TOLD ME TO CHANGE OIL BEFORE RETURNING TO THE PARTIAL POWER LOSS MESSAGE. I TOWED TO DEALER. *TR
Electrical system, Air bags, Seats, Aug 19, 2014
FRONT PASSENGER AIR BAG "OFF LIGHT" COMES ON INTERMITTENTLY ON MY 2011 CRUZE WHEN AN ADULT IS SITTING IN THE FRONT PASSENGER SEAT -- INDICATING THE AIR BAG SYSTEM IS OFF. I'VE TAKEN IT TO MY GM DEALERSHIP TWICE AND BOTH TIMES THEY SAY THAT EVERYTHING CHECKS OUT OK AND THERE IS NOTHING THEY CAN DO. THE CAR AIR BAGS HAVE NEVER BEEN DEPLOYED. THERE IS A FLAW WITH THIS SAFETY SYSTEM AND GM SHOULD STEP FORWARD AND COME UP WITH A FIX. *TR
Electrical system, Aug 13, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE TRYING TO START HER VEHICLE THE KEY BECAME STUCK IN THE IGNITION AND SHE WAS UNABLE TO RELEASE THE KEY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Electrical system, Exterior lighting, Vehicle speed control, Aug 12, 2014
MY CAR KEEPS SHUTTING OFF WHILE IM DRIVING IT.. IT IS NOW NOT EVEN TURNING ON AT THIS POINT. I TRY TO START IT AND WONT TURNOVER. LAST WEEK WHILE DRIVING DOWN THE HIGHWAY AT SPEED 35-40, MY RADIO AND A/C TURNED OFF, THEN THE CAR BEGAN TO SLOW DOWN, THEN SHUT OFF IN THE MIDDLE OF THE HIGHWAY. I WANT TO ADD HOW EXTREMELY DANGEROUS THIS IS FOR ME (7 MONTHS PREGNANT, AND 2 LITTLE GIRLS IN CAR). I TRIED SCHEDULING AN APPOINTMENT SEVERAL TIMES FOR THE ELECTRICAL RECALL AND HAVE BEEN SCHEDULED FAR OUT. *TR
Steering, Electrical system, Aug 5, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED SHARPLY TO THE RIGHT AND THE POWER STEERING FAILED. THE SERVICE STABILITRACK AND BRAKE WARNING INDICATORS ILLUMINATED. THE INSTRUMENT PANEL GAUGES AND RADIO WERE BLINKING ERRATICALLY. THE FAILURES OCCURRED MULTIPLE TIMES AND USUALLY DURING OR AFTER RAINY WEATHER. THE DEALER STATED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Electrical system, Air bags, Jun 26, 2014, crash
IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE THE TURBO LAG CRAP THE DEALERSHIP GIVES AS AND EXCUSE (ESPECIALLY AFTER TELLING ME DURING A SERVICE TEST DRIVE THAT MY CAR DIDN'T HAVE A TURBO!) AND AFTER OWNING IT FOR 1 MONTH A PART OF THE ENGINE FAN SHEERED OFF AND DESTROYED MY A/C UNIT LEAVING ME WITH A $2500 BILL TO REDO THAT. I CAN'T WAIT FOR MY SETTLEMENT FROM THE ACCIDENT TO GET THE HELL OUT OF THIS CAR. THIS IS MY FIRST AND LAST CHEVY EVER! *TR
Electrical system, Electronic stability control (ESC), Engine, Jun 14, 2014
RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS