2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: engine
295 reports, newest first. Show all
Engine and engine cooling, May 20, 2013
I HAVE A BIG PROBLEM WITH MY CHEVROLET CRUZE WHICH IS COMMERCIALIZED IN MAURITIUS, SINCE MARCH 2013 THERE R A LOT OF VIBRATIONS AND I HAVE BEEN TO THE DEALER ALMOST 10 TIMES AND THEY HAVE CHANGE TWICE THE A/C COMPRESSOR BUT STILL THE VIBRATIONS IS GETTING WORST EVERYDAY, AND THIS IS REPRESENTING A DANGER FOR ME AND MY FAMILY. THE DEALER IN MAURITIUS IS COVERING UP ALL THE MANUFACTURING FAULT THAT THE CAR HAVE, AND THIS MORNING I HAVE BEEN TO THE DEALER AND THE MECHANICS HAS FEEL THE VIBRATION AND THEY TOLD THEIR BOSS THAT THERE IS NO PROBLEM , THEY HAVE TOLD LIES AND IT IS A VERY SERIOUS AS THEY R PUTTING PEOPLE LIVES IN DANGER AS THE VIBRATIONS WILL DAMAGE THE CAR AND THUS CAN CAUSE DEPTH IN ACCIDENTS. U HAVE TO CONTACT GM AS I HAVE CALL THEM AND THEY ARE AWARE OF THE PROBLEMS BUT THE DEALER IS COVERING UP OTHERWISE THEIR CAR WILL STOP SELLING. *TR
Engine, May 14, 2013
THE CAR HAS BEEN RUNNING GREAT AND ON SUNDAY I NOTICED THAT IT SEEMED TO BE RUNNING AWAY WITH ITSELF AND SOUNDED LIKE THE AIR CONDITIONER WAS ON WHEN IT WAS NOT. TOOK IT TO A SHOP HERE WITH STANLEY AUTO GROUPS PERMISSION , THEY HAD THE MECHANIC PUT A MACHINE ON IT AND IT CAME UP WITH A CODE AND THE STANLEY AUTO GROUP PERSON TOLD HIM IT WAS A THERMOSTAT PROBLEM. I WORK AT A CHURCH AND MY PASTOR LOOKED IT UP AND FOUND THERE WAS A RECALL FROM THE NHTSA. I THEN CALLED A CHEVROLET DEALER AND HE SAID THERE WAS NO RECALL. I THINK THE CHEVROLET DEALERSHIP IS GIVING ME THE RUN AROUND BECAUSE THERE HAVE BEEN SEVERAL RECALLS SINCE I BOUGHT THE AUTO IN SPETEMBER OF 2012 AND HAVE NEVER GOTTEN A RECALL NOTICE. *TR
Engine, May 8, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED AND THE TEMPERATURE GAUGE WENT FROM NORMAL TO EXTREMELY HOT IN MATTERS OF SECONDS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE COOLANT NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 35,000. *TR
Engine, Apr 29, 2013
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN JULY 2011 AND AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. MY VEHICLE HESITATES ON ACCELERATION AND DID SINCE RIGHT AFTER MY PURCHASE. THE DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". NUMEROUS OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. THIS IS A VERY UNEASY FEELING TO HAVE. WHEN I SIT AT A RED LIGHT THE CAR JERKS AND I IMMIDATELY THINK I GOT REAR- ENDED BUT IT IS JUST THE ENGINE. PLEASE HELP!!! *TR
Engine, Apr 26, 2013
THE CAR ENGINE LIGHT CAME ON AND I TOOK INTO THE ROBBINS CHEVROLET DEALERSHIP FOR A CHECK UP AND I TOLD THE ADVISOR THAT THE CAR WAS RUNNING SLUGGISH AND GEARS WERE SLOW INTERACTING. THEY TOLD ME THEY WOULD RUN A DIAGNOSTIC TEST AND DETERMINE THE PROBLEM(S). THE CAUSE WAS A THERMOSTAT HEATER FAILED, SO THEY REPLACED THERMOSTAT HOUSING AND PULL VACUUM ON CODING SYSTEM TO REFILL COOLANT AND LEAK TEST. THEY ROAD TESTED IT AND STATED IT WAS REPAIRED. *TR
Engine, Apr 26, 2013
RECEIVED A SAFETY RECALL NOTICE ON JULY 2012 FOR OIL SPILLS/LEAKS ONTO HOT SURFACES. I TOOK MY CAR INTO ROBBINS CHEVROLET DEALERSHIP FOR CHECK UP IMMEDIATELY ON JULY 23, 2012 AND THEY MODIFIED THE ENGINE SHIELD. ALSO, THE BATTERY WAS LEAKING ACID AND THEY REPLACED THE BATTERY, CABLES AND FUSE, BLOCK-CLEANED. *TR
Power train, Electrical system, Engine, Apr 23, 2013
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR
Engine, Apr 1, 2013, fire
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE AND FIVE MINUTES LATER, THE VEHICLE IGNITED INTO FLAMES. THE CONTACT STATED THAT THERE WAS A FIRE REPORT FILED THAT STATED THAT THE FIRE STARTED IN THE ENGINE. THE VEHICLE WAS DESTROYED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 42,000.
Structure, Engine, Mar 19, 2013
THE CHROME COATING ON THE INSIDE DRIVERS SIDE PLASTIC DOOR HANDLE IS FAILING. THE EDGES OF THE CHROME WHERE IT HAS SEPARATED FROM THE PLASTIC ARE RAZOR SHARP AND HAVE CAUSED MULTIPLE FAIRLY DEEP LACERATIONS TO MY FINGERS WHEN OPENING THE DOOR. I INQUIRED AT THE DEALER ABOUT THEM REPLACING THE PART UNDER WARRANTY BECAUSE ITS CAUSING ME INJURY DESPITE MY CAUTIOUSNESS WHILE OPENING THE HANDLE, THEY TOLD ME IT WASN'T COVERED AND WOULD BE AN EXPENSIVE FIX DUE TO THE LABOR INVOLVED. MY SECOND COMPLAINT IS THE HEAT WORKS INTERMITTENTLY AND WHEN TAKEN TO THE DEALER, THEY SAID I HAD A CRACKED THERMOSTAT HOUSING WHICH WOULD BE COVERED UNDER WARRANTY. THEY DID NOT FIX IT HOWEVER AND SIMPLY REFILLED MY ANTIFREEZE AND SAID THEY WOULD CALL ME TO HAVE IT FIXED WHEN THE PART CAME IN....THAT WAS ALMOST TWO WEEKS AGO. *TR
Engine, Mar 7, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE IN AN ATTEMPT TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Engine and engine cooling, Mar 6, 2013
COOLANT SMELL INSIDE THE CABIN. CAR HAS BEEN TO DEALERSHIP AT LEAST 10 TIMES. THEY HAVE REPLACED HEATER CORE. REPLACED THERMOSTAT TWICE. REPLACE CAP. ADDED A RESERVOIR OVERFLOW DRAIN TUBE PER DOCUMENT ID# 2859137. DID DYE TEST. SMELL IS STILL OVER BEARING. THE SMELL IS SO STRONG THAT IT MAKE MY FAMILY AND PASSENGERS NAUSEA AND ONSET HEADACHES. THERE IS A FILM ON THE WINDOW.THE DEALER'S SHOP FOREMAN AND SERVICE WRITER HAS WITNESS THIS SMELL. VERY CONCERNED ABOUT THE HAZARDS OF THIS VAPOR. WE HAVE REQUESTED ON MULTIPLE TIMES TO RECEIVE A COPY OF THE MATERIAL SAFETY DATA SHEET AND CHEVROLET HAS NOT BEEN FORTH COMING. IT HAS BEEN A YEAR AND A HALF AND NO RESOLUTION. PLEASE HELP. *TR
Engine, Dec 26, 2012
WHEN HEATER IS IN USE GET A STRONG ANTIFREEZE SMELL IN THE CAR. ALSO GET A FILM ON THE INSIDE OF THE WINDOWS. HAD BACK TO THE DEALER 3 TIMES. WE HAVE A 5 MONTH OLD THAT RIDES IN THE CAR, NOT SURE IF IT IS SAFE FOR HIM WITH THE COOLANT SMELL IN THE CAR. YOU HAVE TO WASH IN SIDE OF WINDOWS WEEKLY SO YOU CAN SEE AT NIGHT. *TR
Engine, Dec 23, 2012
WE HAD PURCHASED THE VEHICLE JUST 8 MONTHS AGO, WAS NOT PURCHASED NEW, BUT WAS NEW USED..STILL UNDER WARRANTY..WE RECEIVED THE RECALL. HAD AN OIL CHANGE AND DETAIL TO DO ANYHOW, SO TOOK IT IN TO WHERE WE BOUGHT THE VEHICLE. THEY DID THE OIL CHANGE, SUPPOSED RECALL FIX AND SUPPOSED DETAIL. OUR VEHICLE WAS STILL UNDER WARRANTY AT THE TIME OF THE OIL CHANGE. 36000. AS WE DROVE, STARTED SMELLING BURNING OIL...NEVER OCCURRED BEFORE. OPENED HOOD AND NOTICED AN OIL LEAK BELOW THE VEHICLE INTO THE ENGINE SHIELD. BEING OUT OF WARRANTY BY THAT TIME, WE DID NOTHING. JUST FIGURED THEY DID AN IMPROPER OIL CHANGE AND IT WAS LEAKING. TODAY, WE DISCOVERED WHILE CHECKING THE OIL THAT IT HAD GAS IN THE OIL CHAMBER. IN PULLING THE DIP STICK OUT, IT LEAKED ALL OVER THE ENGINE..I QUICKLY SMELLED OF IT, SMELLED LIKE GAS. MY HUSBAND DRAINED IT, AS WE WERE FOUR HOURS FROM HOME, REPLACED THE OIL WITH NEW. WHEN WE RETURNED HOME, CHECKED OIL. 1/3 QUART OF GAS HAD CONTAINED ITSELF IN THE OIL CHAMBER ON OUR SMALL ROAD TRIP. SO, NOW WE HAVE A 2011. 43,000 MILE NEW CAR WITH GAS IN ENGINE OIL AND LEAKING.. ANY SUGGESTIONS?? *TR
Power train, Vehicle speed control, Engine, Dec 14, 2012
VEHICLE WAS PURCHASED USED WITH 18*** MILES ON THE ODOMETER. VEHICLE TRANSMISSION SHIFTS ERRATICALLY WHEN DRIVING IN CITY CONDITIONS. PROBLEM MAY CAUSE STALLING OF VEHICLE AT LOWER HIGHWAY SPEEDS. THE TRANSMISSION APPEARS TO SLIP AT SLOW SPEEDS. BEFORE SHIFTING, VEHICLE REGULARLY HITS MAXIMUM (RED LINE) RPM. POOR DOWNSHIFTING INTO LOWER GEARS CAUSES VEHICLE TO LUNGE FORWARD AT LOWER SPEEDS. MOST NOTABLY FROM PARK TO DRIVE. ON ICY ROADS, THE HARD SHIFTING MAY CAUSE THE VEHICLE TO LOOSE TRACTION, RESULTING IN A CRASH, CAUSING FATALITIES OR INJURIES TO THE OCCUPANTS. VEHICLE WAS TAKEN TO DEALERSHIP, TECHNICIANS WERE UNABLE TO REPRODUCE CUSTOMER COMPLAINT. MANUFACTURER WAS NOT CONTACTED. CURRENT MILEAGE 28***. *TR
Engine and engine cooling, Nov 8, 2012
WHEN USING THE HEATER IN MY CRUZE THERE IS AN ODOR OF ANTIFREEZE INSIDE THE CAB. WHEN THE HEATER IS USED FOR MORE THAN 10 - 15 MINUTES AT A TIME, THE ODOR GOT SO STRONG THAT IT CAUSED HEADACHE, DIZZINESS, AND NAUSEA. I TOOK THE CAR IN FOR REPAIR AND WAS INFORMED THAT GM HAD SENT A MEMO BECAUSE IT WAS A COMMON PROBLEM. THEY PERFORMED THE REPAIRS RECOMMENDED BY GM WHICH WAS TO REPLACE WEATHERSTRIPPING AROUND THE HEATER CORE AND REPLACE A TUBE AT THE OVERFLOW TANK. HOWEVER, WHEN I USED THE HEATER THAT SAME NIGHT, I DISCOVERED THAT IT STILL EMITTED AN ODOR OF ANTIFREEZE, ALTHOUGH IT WAS NOT AS STRONG AS BEFORE AND I COULD USE THE HEATER FOR A LONGER PERIOD OF TIME WITHOUT GETTING THE HEADACHE, DIZZINESS, AND NAUSEA. *TR
Engine, Oct 17, 2012
HESITATION AT ANY SPEED, HAD TO DEALER MULTIPLE TIMES FOR THE SAME THING AND THEY CAN'T DUPLICATE, TOOK TO DEALER ON OCT 4TH AND DEALER SAID THAT IT NEEDED A NEW CYLINDER HEAD, GOT CAR BACK AND NOTHING WAS DONE, STILL DOING THE SAME THING AND CALLED TO COMPLAIN TO CHEVY WHICH CAN'T DO ANYTHING EITHER. *TR
Engine and engine cooling, Engine, Sep 18, 2012
ONCE AGAIN MY CAR HAS AN ENGINE COOLING PROBLEM. THIS IS THE 2ND TIME THIS HAPPENED, THE FIRST WAS ABOUT 2 MONTHS AGO. I WAS DRIVING THE CAR AND THE FAN WAS MAKING A LOUD NOISE, CHECK ENGINE LIGHT CAME ONE I CALLED ONSTAR ASAP THEY VERIFIED I WAS CORRECT AND SENT A TOW TRUCK TO PICK UP MY CAR. I SMELL ANTIFREEZE ALL THE TIME IN THE CAR AND THEY ANTIFREEZE JUST DISAPPEARS THE DEALERSHIP DOES NOT KNOW WHERE IT'S GOING. I'M SERIOUSLY THINKING ABOUT TRADING IN MY CRUZE BECAUSE OF THESE PROBLEMS, WHICH NEVER GET FIXED. *TR
Engine and engine cooling, Power train, Aug 22, 2012
2011 CHEVY CRUZE. CONSUMER STATES VEHICLE SLOWS DOWN BY ITSELF *TGW THE CONSUMER STATED THE VEHICLE WOULD SLOW DOWN AS IF IT WERE IN FIRST GEAR, INSTEAD OF HIGH GEAR.
Power train, Vehicle speed control, Engine, Aug 17, 2012
I BOUGHT THIS VEHICLE AS A PRESENT FOR MY FATHER. AFTER GETTING IT HOME, (DRIVING IT HOME WAS ALL HIGHWAY), HE DROVE IT AROUND THE BLOCK AND NOTICED IT HAD A LAG IN THE VEHICLE SPEED. IT ALMOST FELT AS THOUGH IT WAS A MANUAL TRANSMISSION. I DROVE IT HOME THAT NIGHT AND NOTICED THE SAME FEELING. IT'S ALMOST AS THOUGH IT TAKES A LOT OF EFFORT OUT OFTHE CAR TO KEEP DRIVING. IT DOWNSHIFTS BEFORE ITS SUPPOSED TO WHEN DRIVING AND AS A RESULTS ISN'T GETTING THE GAS MILEAGE ITS SUPPOSED TOO. DRIVING CITY, IT WAS ONLY GETTING 18-19MPG FOR ME. IT DOES MUCH BETTER ON THE HIGHWAY, OVER 55MPH, THEN WITH CITY DRIVING. TOOK IT BACK TO THE DEALER, WHO TOOK IT TO A BIGGER CHEVY DEALER AND THEY STATED NOTHING WAS WRONG. GOT IT BACK AND ITS THE SAME WAY. WE LOVE THE CAR BUT WILL NOT DRIVE IT BECAUSE WE ARE AFRAID OF NOT KNOWING WHAT'S WRONG WITH IT AND POSSIBLY HAVING SOMETHING SERIOUS HAPPEN TO IT. WE HAVE 2 LITTLE ONES THAT WE NEED TO WORRY ABOUT WHO RIDE IN THE CAR AS WELL. SEEMS PRETTY UNSAFE TO HAVE A CAR DOWNSHIFT AND LAG WITH SPEED ASPECT WHEN ITS NOT SUPPOSED TOO. WISH A RECALL WOULD COME OUT. *TR
Engine and engine cooling, Fuel system, Gasoline, Aug 15, 2012
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TOXIC FUMES IN VEHICLE *TGW THE CONSUMER STATED THE OIL IN THE BELLY PAN WAS VAPORIZED AND ENTERED THE VEHICLE. THE CONSUMER STATED THE FUMES WERE INHALED BY HE AND HIS WIFE FOR ABOUT 30 MINUTES BEFORE HE REALIZED THEY NEEDED TO EXIT THE VEHICLE. THE CONSUMER AND HIS WIFE BECAME VIOLENTLY ILL. THE CONSUMER REFERENCED RECALL# 12V288000 AND 12V289000.
Engine, Jul 27, 2012, fire
TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, A STRANGE ODOR EMITTED INSIDE OF THE VEHICLE. THE CONTACT SAFELY MANEUVERED TO THE SHOULDER AND STOPPED. UPON EXITING, A BALL OF FIRE FORMED UNDERNEATH THE VEHICLE AND THE VEHICLE IGNITED INTO FLAMES. THE CONTACT SUFFERED MINOR BURNS TO THE FACE. THE FIRE DEPARTMENT APPEARED ON THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE CONTACT STATED THAT THE FAILURE OCCURRED NOT TOO LONG AFTER A ROUTINE OIL CHANGE. AFTER THE FIRE, THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID 12V288000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 21,017....UPDATED 02-13-13 *BF UPDATED 02/19/2013 *JS
Engine, Jul 27, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). THE REPAIRS STATED THE ENGINE SHIELD WOULD BE MODIFIED ON VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS. THE DEALER REMOVED A PORTION OF THE SHIELD THAT WAS TWENTY INCHES BY TWENTY INCHES. AS A RESULT, THE CONTACT STATED THAT THE ENGINE AND OTHER ELECTRICAL PARTS WERE NO LONGER PROTECTED AGAINST WATER, MUD, OR ANY OTHER ROAD CONDITIONS. THE FAILURE AND CURRENT MILEAGE WERE 24,421.
Engine, Jul 26, 2012
I TOOK MY 2011 CRUZE TO MY NEAREST CHEVY DEALER FOR SAFETY RECALL 1208 ("ENGINE FLAMBE"). I WAS CHARGED $2.66. THE CASHIER MUMBLED SOMETHING ABOUT A FEE IMPOSED BY THE STATE OF DELAWARE FOR EITHER RECYCLING OR DISPOSAL. I ALWAYS UNDERSTOOD THAT THE FULL COST OF A SAFETY RECALL MUST TO BE PAID BY THE MANUFACTURER. I'D LIKE A REFUND OF THAT $2.66. OTHER AFFECTED OWNERS--(WHEREVER)--SHOULD ALSO BE REIMBURSED. IF THE FEE WAS FORCED AS THE RESULT OF GM POLICY, THEN GM DESERVES TO BE FINED. 9 AM APPOINTMENT ON 25 JULY 2012. LEWES AUTOMALL 17861 COASTAL HIGHWAY (STATE ROUTE 1) LEWES DE 19958. *TR
Engine, Jul 25, 2012
I BROUGHT MY NEW CAR IN FOR A OIL CHANGE ON 5-15-12, THEY FORGOT TO PUT THE OIL CAP BACK ON AND I HAD OIL EVERYWHERE INSIDE MY CAR IT WAS A COMPLETE MESS, I DID NOT KNOW IT WAS SMOKING BECAUSE IT WAS A RAINY AND FOGGY NIGHT. BY THE TIME WE PARKED IT WE THOUGHT IT WAS ON FIRE, MY HUSBAND CHECKED THE OIL AND IT WAS EMPTY, WE GOT TOWED BACK TO CHEVY OF MILFORD TO BE FIXED AND CLEANED, THEY SAID THAT THERE WAS OIL IN IT AND ONLY A LITTLE CAME OUT.[NOT TRUE] I DON'T REALLY THINK THE CAR RUNS THE SAME AFTER THAT, IT SPITS AND SPUDDERS ALOT. ON JULY 23RD 2012 I BRING IT BACK TO THEM FOR A RECALL # 12081. AND ASKED THEM TO ALSO CHECK WHY MY CAR SPUDDERS AND TO CHECK FOR A SLOW LEAK IN THE BACK TIRE. THEY GOT BACK TO ME LATER THAT MORNING AND SAID, THERE IS NOTHING WRONG WITH THE WAY IT DRIVES, AND MY TIRE CANT BE FIXED I WOULD HAVE TO BUY ANOTHER FOR $125.00 BECAUSE OF WHERE THE HOLE WAS IT COULD NOT BE PATCHED. I TOLD THEM NO ON THE TIRE AND TOOK IT TO A TIRE PLACE, TOWNFAIR TIRE TOOK THE SCREW OUT OF IT WITCH THEY DIDN'T FIND [CHEVY OF MILFORD] AND PATCHED IT FROM THE INSIDE AT N/C. ON 7-24-2012. I REALLY DON'T FEEL SAFE IN THIS CAR ANYMORE AFTER CHEVY OF MILFORD LOOKED AT IT TWICE AND CAME BACK WITH 2 LIES. I DON'T EVEN TRUST THAT THEY DID THE RECALL FOR ALL I KNOW. WHERE DO I GO FROM HERE? PLEASE HELP, I HAVE 2 SMALL GRANDCHILDREN I DRIVE AROUND IN THIS CAR. *TR
Engine, Jul 12, 2012
RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVING THE ENGINE AND WIRING LEFT UNPROTECTED TO THE ELEMENTS ON THE ROADS.ALL THEY HAD TO DO WAS CUT A ACCESS HOLE IN THE PLATE TO GET TO THE OIL DRAIN PLUG /HONESTLY IT LOOKS LIKE IT WAS DONE IN SUCH A HURRY TO JUST SAVE A FEW DOLLARS . 8 CALLS LATER , THEY ALL SAID THE SAME THING,THAT IS HOW THE ENGINEERS SAID TO DO THE REPAIRS. SORRY THAT ALL WE CAN DO FOR YOU,CHEVROLET THANKS YOU FOR YOUR CONCERNS. *TR