2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: engine
295 reports, newest first. Show all
Engine and engine cooling, Aug 21, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, AN UNKNOWN WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TURBO CHARGER AND THE EXHAUST MANIFOLD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,600.
Power train, Vehicle speed control, Engine, Aug 20, 2014
WE HAVE A LOSS OF ENGINE POWER AT ANY SPEED AND TWO ERRORS COME UP, "SERVICE STABILITRACK" AND "SERVICE TRACTION CONTROL" . ENGINE LOSES POWER AND CANNOT MAINTAIN SPEED ESPECIALLY DANGEROUS WHEN TRYING TO MAINTAIN FREEWAY SPEEDS. ALSO HAPPENS AT LOW SPEEDS, 10 TO 25 MPH. THEREFORE IT CAN HAPPEN AT ANY SPEED. CAN RESET BY REMOVING BATTERY CABLE, BUT WILL HAPPEN AGAIN WITHIN A DAY OR TWO. THIS ISSUE STARTED ABOUT 6 MONTHS AGO. HAPPENS ALL THE TIME NOW AND IS VERY DANGEROUS. WENT ON LINE AND FOUND BLOGS WHERE OTHER PEOPLE ARE ALSO HAVING THIS SAME ISSUE. THEY ARE THE ONES THAT SUGGESTED WE TAKE OFF THE BATTERY CABLE TO RESET. WE CHECKED ALL THE FUSES AS ONE BLOG SAID AND THEY ARE ALL OK. CALLED CHEVY DEALER AND THEY HAD NO RECALL AND WANTED 100 DOLLARS TO LOOK AT IT AND THEN DECIDE IF IT FELL UNDER WARRANTY. PURCHASED CAR AT 43,000 MILES, CURRENTLY AT 73,000 MILES. THE ISSUE USED TO HAPPEN FROM TIME TO TIME NOW IT HAPPENS ALL THE TIME. THERE SHOULD BE A RECALL FOR THIS ISSUE. THE DEALERSHIP DOES NOT THINK IT IS COVERED BY THE WARRANTY BUT WILL NOT SAY UNTIL WE TAKE IT IN TO HAVE IT SERVICED. WE MIGHT ADD WE HAVE A STANDARD TRANSMISSION AS THIS MAY DIFFERENT THAN THE AUTOMATIC TRANSMISSIONS. TRYING TO SHIFT WITHOUT ANY ENGINE POWER IS A PROCESS IN TERROR ON THE FREEWAY. *TR
Engine, Aug 7, 2014
TL* THE CONTACT OWNS 2011 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED AS THE ENGINE OVERHEATED. THE FAILURE OCCURRED WHILE THE CONTACT WAS SHUTTING OFF THE AIR CONDITIONER, WHICH CAUSED THE FRONT WINDOW TO BECOME FOGGED. THE FAILURE OCCURRED ON ONE OCCASION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Engine and engine cooling, Service brakes, Aug 6, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BRAKES FAILED INTERMITTENTLY AND A LEAK WAS NOTICED UNDERNEATH THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE DEALER REPLACED THE VACUUM LEAK, CAM SHAFT COVER, AND VALVE COVER, BUT THE FAILURE RECURRED. THE SERVICE BRAKES WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MECHANIC STATED THAT THE VALVE COVER AND PCV HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Equipment adaptive/mobility, Electronic stability control (ESC), Engine, Jul 21, 2014
THIS EXACT SAME THING HAS HAPPENED 2 TIMES. WHILE DRIVING NORMALLY 'SERVICE ESP' AND 'SERVICE TRACTION CONTROL' WARNINGS COME ON ALONG WITH THE ENGINE LIGHT AND THE 'STABILITRAK' LIGHT. THE ENGINE REMAINS RUNNING BUT DOES NOT SUPPLY POWER TO THE WHEELS RESULTING IN A TOTAL LOSS OF POWER TO THE CAR. THE FIRST TIME IT HAPPENED, I TOOK IT TO A CERTIFIED CHEVY DEALER WHO TOLD ME IT WAS A BATTERY ISSUE AND REPLACED THE BATTERY. DIDN'T WORK. HAPPENED AGAIN WITHIN A WEEK. THIS SITUATION IS VERY UNSAFE AS THE VEHICLE COULD BE STUCK POWERLESS IN THE MIDDLE OF A TURN OR A NUMBER OF OTHER DANGEROUS SITUATION. THE CAR IS NOT ON GM'S RECALL LIST FOR ANY OF THE ONGOING RECALL ISSUES. *TR
Engine, Jul 21, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE NO DIAGNOSIS OR REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,749 AND THE CURRENT WAS UNKNOWN.
Engine and engine cooling, Equipment adaptive/mobility, Jul 3, 2014
WHILE DRIVING 45MILES AN HOUR THE A/C SHUT OFF AND THE SPEED WAS REPLACED BY AN ERROR THAT SHOWED THAT THE A/C WAS SHUTTING DOWN DUE TO ENGINE LEVELS. HOWEVER THE LEVEL WAS NOT HIGH. THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP HOWEVER THEY ARE UNABLE TO PIN POINT THE PROBLEM OR DETERMINE THE CODE FOR THE LIGHT. THE VEHICLE WILL NOT PASS INSPECTION AND THEREFORE I AM UNABLE TO DRIVE THE VEHICLE. *TR
Engine, Jul 1, 2014
WHILE DRIVING HOME NOTICED THAT THE TEMP GAUGE WAS MOVING AND THEN AS I SLOWED IN TRAFFIC THE GAUGE WENT FROM COOL TO HOT WITHIN SECONDS. WARNING CAME UP ON DASH THAT AC WAS BEING POWERED OFF DUE TO OVERHEATING AND THEN SUDDENLY IT WAS GONE AND THE AC CAME BACK ON AND THE GAUGE DROPPED. WITHIN 10 MINUTES THE SAME WARNING HAPPENED AGAIN BUT THE TEMPERATURE GAUGE DID NOT MOVE AND THE CHECK ENGINE LIGHT CAME ON. ENDED UP BEING THE WATER PUMP WHICH WAS COVERED UNDER WARRANTY. *TR
Engine, Jun 18, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE DECREASED IN ACCELERATION AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE FAILURE PERSISTED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS DIAGNOSED BY A PRIVATE MECHANIC AND IT WAS ADVISED THAT THE VACUUM SWITCH NEEDED BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 47,000.
Electrical system, Electronic stability control (ESC), Engine, Jun 14, 2014
RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS
Engine, Jun 8, 2014
THE TURBOCHARGER, DUE TO A FAULTY BEARING AS I AM BEING TOLD BY A CERTIFIED MECHANIC HAS CAUSED THE BLADE INSIDE THE TURBOCHARGER TO BECOME UNSTABLE CAUSING IT SLAM AGAINST THE PARTS INSIDE THE CHARGER, THUS CREATING A LOUD WHAT I CAN ONLY DESCRIBE AS PUTTING A PEN IN A METAL FAN BLADE WHILE IT IS SPINNING. I HAVE THE POWER-TRAIN WARRANTY STILL ON THE CAR, BUT I HAVE BEEN READING ONLINE IN PUBLIC FORUMS WHERE THIS BECOMING A COMMON ISSUE FOR THIS VEHICLE BETWEEN THE MILEAGE RANGES OF 30-60 THOUSAND. PLEASE LOOK INTO THIS ISSUE MY WIFE WAS DRIVING THE CAR AT THE TIME WHEN IT INITIALLY STARTED MAKING THE NOISE AT ABOUT 60 MPH ON THE INTERSTATE WITH OUR TWO CHILDREN IN THE CAR. THANKFULLY SHE WAS NEARLY HOME WHERE WE HAVE THE CAR CHECKED OUT AND IT WAS DETERMINED TO BE THE TURBOCHARGER. *TR
Engine, May 24, 2014
WHILE CRUISING ALONG THE HIGHWAY AT 65 MPH, SUDDENLY THE ENGINE STALLS AS IF ALL THE FUEL HAD STOPPED GOING TO IT. AFTER A FEW SECONDS OF STALL AND SLOWING DOWN WHILE PRESSING ON THE GAS ALL THE TIME, IT SUDDENLY BEGAN PICKING UP SPEED AGAIN. HOWEVER, THERE WAS AN EXTREMELY LARGE CLOUD OF SMOKE COMING OUT THE REAR OF THE CAR. THIS OCCURRED 4-5 MORE TIMES BEFORE I ARRIVED AT HOME. I TOOK IT TO THE DEALER THE NEXT BUSINESS DAY. AFTER SEVERAL DAYS THE DEALER REPORTED THE PROBLEM WOULD BE COVERED BY WARRANTY. THREE WEEKS LATER I GET THE CAR BACK FROM THE DEALER WHO REPORTED THE ENGINE HAD "BAD PISTONS". APPARENTLY THERE HAD BEEN A NOTICE TO DEALERS REGARDING THIS PROBLEM AND HOW TO FIX IT. THE DEALER DID PROVIDE A NEW LOANER MALIBU WHILE REPAIRING MY CAR. AT 40,000 MILES AND HAVE TO HAVE THE ENGINE REBUILT DOES NOT ENHANCE CONFIDENCE IN THE NEW GM. *TR
Engine, May 20, 2014
THE CAR HAS BEEN LOSING POWER OVER THE PAST FEW MONTHS WHILE UNDER WARRANTY. I KEPT TAKING IT BACK TO THE CHEVY DEALERSHIP AND THEY SAID NOTHING WAS WRONG AND RESET THE LIGHT. HOWEVER NOW THE CAR WILL NOT BARELY GO, I HAVE POWER BUT ITS FORCED AND ITS AS IF I HAVE TO PUSH THE CAR UP THE HILLS TO GO. I LIVE IN PENNSYLVANIA SO THIS IS NOT AN IDEAL SITUATION, BUT I HAVE HAD MY OIL CHANGED REGULARLY EVERY 3,000 MILES ALTHOUGH OTHER ISSUES HAVE OCCURRED WITH THE CAR LIKE THE COOLING SYSTEM AND THE TEMP GAGE THIS TIME I HAVE HAD IT CHECKED PROFESSIONALLY WITH AN OUTSIDE CONSULT RATHER THAN GOING TO THE DEALERSHIP AND THEY STATED THAT IT IS MY TURBO IT DOESN'T WORK AND PROBABLY HASN'T WORKED PROPERLY ON MY CAR. I HAVE BEEN ON SEVERAL FORUMS FOR CHEVY CRUZES AND IT SEEMS LIKE THERE ARE LOTS OF PEOPLE WITH THIS ISSUE AS WELL. *TR
Electrical system, Equipment, Engine, May 19, 2014
IN 2012 I STARTED HAVING ISSUES WITH MY VEHICLE "CHEVROLET CRUZE 2011" AND THE VEHICLE IS NOW OR HAS BEEN UNDER GPS BASED SURVEILLANCE. THE VEHICLES SURVEILLANCE BECAME AWARE TO ME DURING 2013 WHEN I NOTICED CONSTANT BEEPING SOUNDS. THESE WERE NOT THE CHIME SOUNDS INDICATING "VEHICLE SERVICE NEEDED", THESE ARE POST BEEPS OR "HARD DRIVE ACCESS". THE POST BEEPS INDICATE ACCESS TO THE VEHICLES ELECTRONICS SYSTEM AND COMPROMISING "ELECTRICAL SAFETY" AND "SOLE OPERATOR OWNER" ABILITIES. ANY TIME I STEP NEAR THE VEHICLE IT WOULD "SOUND OFF" INDICATING I APPROACHED THE VEHICLE. ANY TIME ANY OTHER PERSON APPROACHED THE VEHICLE IT WOULD NOT "SOUND OFF". ANY TIME I ENTER THE VEHICLE THE,CAR WOULD "SOUND OFF". ANY TIME ANY OTHER PERSONS WOULD ENTER THE VEHICLE IT WOULD NOT "SOUND OFF". WHEN BEGINNING A TRIP THE VEHICLE WOULD "SOUND OFF". WHEN REACHING A STOP OR DESTINATION THE VEHICLE WOULD "SOUND OFF". WHEN STOPPING AT A STOP LIGHT THE OR ANY STOP SIGN OR VEHICLE HALT THE VEHICLE WOULD "SOUND OFF". THE VEHICLES ELECTRICAL SYSTEM HAS BEEN COMPROMISED, ALLOWING MALFUNCTION AND ALTERATIONS OF VEHICLE CALIBRATION "ASSUMPTION". I HAVE HAD ELECTRICAL FLAWS WITHIN THE VEHICLE SUCH AS THE FANS NEVER SHUTTING OFF SINCE THE STALKING BEGAN. SOUNDING OFF WOULD BE THE AUDIBLE POST BEEPING HDD ACCESS SOUND, INDICATING INFORMATION TRANSFER WITHIN THE VEHICLES COMPUTER SYSTEM. THIS EVENT IS UNHEARD OF, AND IS UNDOCUMENTED ON THE INTERNET, I ALSO WAS ABLE TO VERIFY WITH OTHERS THAT WAS NOT A NOTICEABLE EVENT. THIS IS A DELIBERATE TARGETING AND ISOLATED HARASSMENT OF MYSELF AND MY PERSONAL LIFE FROM A UNKNOWN SOURCE REMOTELY. *JS
Engine, May 18, 2014
I WAS STOPPED AT A LIGHT AND WHEN THE LIGHT TURNED GREEN, I TRIED TO ACCELERATE AND MY CAR NEARLY STALLED. THE IDLE WENT REAL LOW AND I PUSHED MY FOOT DOWN ON THE THROTTLE AND GOT NO RESPONSE FOR A FEW SECONDS THEN THE ENGINE REVVED UP AND RESPONDED BY QUICKLY GOING THROUGH GEARS TO CATCH ME BACK UP TO SPEED WITH ALL OTHER TRAFFIC. THIS OCCURS INFREQUENTLY, BUT IT HAS OCCURRED MORE THAN AN HANDFUL AND LESS THAN A DOZEN TIMES SINCE I BOUGHT THE VEHICLE. I HAVE THE TURBO CHARGED ENGINE AND DO FOLLOW THE GUIDELINES FOR GRADUAL PEDAL PRESSURE TO ACCELERATE MY VEHICLE BUT A NEAR STALL IS NOT A BYPRODUCT OF A HEAVY FOOT ON MY PART. ASIDE FROM THE SAFETY CONCERNS,MY JOB REQUIRES ME TO COMMUTE AROUND 55 MILES/DAY AND I CAN'T HAVE A MALFUNCTIONING CAR OR ONE THAT IS CONSTANTLY BEING CALLED BACK TO THE SHOP FOR A RECALL. I HAVE ALREADY TAKEN AT LEAST 3 DAYS OFF SINCE PURCHASING THIS CAR TO TAKE IT INTO THE SHOP FOR REPAIRS/RECALLS. I BOUGHT A NEW CAR TO AVOID THESE FRUSTRATIONS. CURRENTLY, I HAVE LESS THAN 40,000 MILES (MOSTLY HIGHWAY) ON THIS CAR. I DON'T THINK THIS IS TYPICAL FOR A NEW CAR WITH LOW MILEAGE. UPDATED 11/24/2014 *JS
Power train, Electrical system, Engine, May 16, 2014
1ST THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE TORQUE CONVERTER HAD DISASSEMBLED AND TRANSMISSION WAS REPLACED. ONE MONTH LATER THE ENGINE BEGAN TO SMOKE, THE VALVE COVER HAD MELTED AND NEEDED TO BE REPLACED GM CHARGED ME FOR THIS UNDER WARRANTY PART. THEN, I WAS MAKING A LEFT HAND TURN ONTO A RESIDENTIAL STREET MY VEHICLE BEGAN TO SMOKE INSIDE THE VEHICLE. I SHUT DOWN THE CAR AND LOOKED UNDER THE HOOD OIL WAS IN THE ANTI FREEZE FILL TANK, I CALLED GM THEY SENT A TRUCK AND TOOK IT TO DEALERSHIP. THE RESULT; GM TOLD DEALERSHIP TO REPLACE ENGINE, CALLED BACK AND SAID DON'T REPLACE TRY TO FIX IT. THEY REPLACED THE TURBO CHARGER, TURBO COOLER, AND OIL COOLER, ONLY TO HAVE ME BACK 5-6 TIMES WITH COOLING PROBLEMS, THE VEHICLE STILL HAS COOLING ISSUES, AND GOES BACK FOR SERVICE EVERY TWO WEEKS OR SO. THE VEHICLE WAS BROUGHT BACK TO SERVICE AS THERE WERE STILL SHIFTING PROBLEMS. THEY FOUND THE TORQUE CONVERTER DISASSEMBLED AND TRANSMISSION HAD TO BE REPLACED AGAIN, AND THEN AGAIN A FEW MONTHS LATER. THE VEHICLE HAS A STEERING ISSUE THAT HAS BEEN BROUGHT TO THE THEIR ATTENTION. THE STEERING LOCKS UP PERIODICALLY WHEN TRAVELING OVER 30MPH, AND HAS MADE ME AFRAID I WILL BE DRIVING AND LOCK UP PERMANENTLY. THE BRAKES ARE AN ISSUE ON THE VEHICLE NOW AND PRIOR TO RECALL FOR BRAKE ASSIST, IT IS STILL HARD TO STOP THE VEHICLE. AND BRAKES HAVE TO BE REPLACED EVERY 3 MONTHS. THERE IS DEFINITELY AN ELECTRICAL ISSUE WITH THIS VEHICLE AS THE EMERGENCY FLASHERS WORKED PERIODICALLY THEN COMPLETELY STOPPED WORKING, AS WELL AS THE RUNNING LIGHTS BURNING OUT WITHIN A MONTH OF REPLACEMENT ON THE PASSENGER SIDE OF THE VEHICLE. THE DEALERSHIP FEELS ITS NOT A PROBLEM. THIS VEHICLE MAY SHUT OFF FROM ELECTRICAL ISSUES EVENTUALLY. WHEN USING THE AIR CONDITIONER THE DASHBOARD FILLS WITH OVER A HALF INCH OF CONDENSATION AND LEAKS OUT OF THE VENTS PROFUSELY. VALVE COVER HAD TO BE REPLACED AGAIN. *TR
Power train, Engine, May 15, 2014
WHEN ACCELERATING TRANSMISSION WILL NOT RESPOND FOR A COUPLE OF SECONDS THEN WHEN IT DOES RESPOND THE WHOLE CAR JERKS WHEN IT GOES INTO GEAR. I HAVE TAKEN IT TO THE DEALERSHIP AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM. I NOW HAVE 40000 PLUS MILES AND STILL HAVING THE SAME PROBLEM. *TR
Vehicle speed control, Engine, May 8, 2014
THE 2011 CRUZE SHOULD BE TAKEN OFF THE MARKET. THIS CAR HAS CAUSED ME TO ALMOST CRASH 10 TIMES IN THE PAST MONTH THAT I HAVE HAD IT. THERE HAS TO BE A DEFECT WITH THE ACCELERATION OF THE CAR. WHEN I MERGE ON TO THE INTERSTATE AND TRY AND SPEED UP THE CAR STALLS OUT AND HAS A HARD TIME SHIFTING. THOUSANDS OF OTHERS HAVE COMPLAINED ABOUT THE SAME ISSUE. THIS IS A HAZARD TO VEHICHLE OWNERS AS WELL AS OTHER MOTORIST. WHEN WILL SOMETHING BE DONE ABOUT THIS? GM SHOULD HAVE TO FIX THESE UNITS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/CHEVROLET/CRUZE/POWER_TRAIN/PROBLEM.ASPX. *TR
Engine, Apr 18, 2014
CAR OVERHEATED ON DRIVE HOME. PULLED OVER IMMEDIATELY AND HAD CAR TOWED TO DEALERSHIP. WATER PUMP WAS REPLACED. SINCE THAT TIME CAN CONTINUALLY SMELL ANTIFREEZE INSIDE CAR. ALSO HAVE FOUND PUDDLES UNDER CAR SEVERAL TIMES. HAVE TAKEN CAR BACK TO DEALERSHIP. WAS TOLD THEY COULD FIND NO LEAK. THEY STATED THE SURGE TANK CAP WAS LOOSE AND THAT THEY REFILLED TANK. BUT IT STILL SMELLS. IT IS SERVICED BY THE DEALERSHIP ONLY. SO WHY ARE THEY HAVING TO TIGHTEN THE CAP? AND ARE THEY HAVING TO FILL THE SURGE TANK REPEATEDLY? *TR
Engine, Apr 12, 2014
I PURCHASED THE 2011 CHEVY CRUZE WITH APPROX 55 K. WHEN I DROVE THE CAR AT THE LOT EVERYTHING SEEMED TO BE IN GOOD WORKING ORDER. THE NEXT DAY I KEPT HEARING A SURGE LIKE SOUND IN THE ENGINE AND WHEN THE ACCELERATOR WAS PUSHED THE CAR WOULD NOT GAIN ANY SPEED OR POWER. I CONTACTED THE DEALER AND EXPLAINED WHAT WAS GOING ON WITH THE CAR AND WAS TOLD THAT THIS WAS COMMON IN THE CHEVY CRUZES BECAUSE OF THE ENGINE SIZE AND THAT WHY THE CAR IS ABLE TO GET SUCH GREAT GAS MILEAGE. I COULD NOT STAND THE NOISE ANY LONGER MARCH 19, 2014 I TOOK THE CAR TO THE DEALERS SERVICE DEPARTMENT WHERE CAR WAS PURCHASED. I INFORMED THEM OF THE ISSUES I WAS HAVING WITH THE SURGING SOUND AND THE LOSS OF SPEED & POWER. THE NEXT DAY INFORMED ME THEY COULD NOT HEAR ANY SURGING SOUND AND ONLY FOUND 1 PROBLEM LEAKING THERMOSTAT. I WAS REFERRED TO THE GM DEALER TO GET FIXED UNDER THE POWERTRAIN WARRANTY. IT HAS NOT EVEN BEEN A FULL YEAR SINCE I PURCHASED THIS CAR. ON APRIL 7TH 2014 I WAS DRIVING ON THE FREEWAY DURING RUSH HOUR AND ALL OF SUDDEN I HEAR A DINGING SOUND ALL THE ENGINE LIGHTS CAME ON, ALONG WITH THE HAZARDS LIGHTS AND THE CAR BEGAN TO LOSE POWER,THE CENTER PANEL KEPT READING TRANSMISSION HOT IDLE ENGINE. I HAD NOT HAD ANY OTHER PREVIOUS WARNINGS,ALL THE GAUGES APPEARED TO BE NORMAL WITH NO SIGN OF OVER HEATING. I CONTACTED THE CHEVY DEALER AND TOOK THE CAR DOWN RIGHT AWAY.EXPLAINED TO THEM WHAT HAPPENED AND THE ISSUES THE DIAGNOSES THAT WAS GIVEN FROM THE SERVICE DEPT WHERE CAR WAS PURCHASED. THE NEXT DAY THE CHEVY DEALER CONTACTED ME AND SAID THEY HAD REPLACE THE WATER PUMP. ALSO THE TRANSMISSION HAD BURNT OIL AND NEEDS TO BE FLUSHED AND IT WAS NOT COVERED UNDER THE WARRANTY. THEY TOO COULD NOT FIND ANYTHING ELSE WRONG AS TO WHY TRANSMISSION IS RUNNING HOT,NOT EVEN WITH THE SURGING SOUND AND LOSE OF POWER. APRIL 11TH 2014 HAD THE SAME ISSUES AGAIN. *JS
Engine, Apr 10, 2014
PROBLEM STARTED CLOSE TO WINTER,OCTOBER 2013. COOLANT LEVEL SLOWLY DECREASED, NOT CONCERNED AT THE TIME, JUST TOPPED OFF DURING OIL CHANGES. FAST FORWARD TO APRIL 2014, REFILL OF COOLANT NEEDED DAILY IF HEAT IS USED. COOLANT TANK IS COMPLETELY EMPTY AFTER CAR IS OFF AND SITTING FOR A FEW HOURS! LARGE PUDDLE OF COOLANT UNDER ENGINE, NOT THE RADIATOR. REMAINS TO BE A SLOW LEAK. WHEN HEAT IS ON, COOLANT BEGINS TO SLOWLY LEAK UNDERNEATH ENGINE. TEMP GAUGE IS ALWAYS NORMAL. NO SIGNS OF OVERHEATING, NO EXCESS COOLANT IN ENGINE BAY. ALL ROUTINE MAINTENANCE COMPLETED BY CHEVROLET DEALERSHIPS. DEX (GM SPECIFIC COOLANT, ORANGE IN COLOR) COOLANT USED EXCLUSIVELY. EVERY TIME HEAT IS TURN ON, AT ANY TEMP, AT ANY FAN SPEED, AT ANY SETTING (DEFROST, FLOOR, ETC.) THERE IS A STRONG ODOR OF BURNING/HOT COOLANT. I AM UNABLE TO PUT MY CHILDREN IN VEHICLE!, WHEN HEAT IS NEEDED IN VEHICLE. ODOR IS TOO STRONG AND CHILDREN COMPLAINED OF NAUSEA AND LIGHTHEADEDNESS. TO MANY INSTANCES SIMILAR TO THIS LISTED. GM NEEDS TO PROVIDE RESOLUTION. *TR
Vehicle speed control, Engine, Apr 2, 2014
HESITANT ACCELERATION ISSUE. AFTER COMING TO A STOP. I PUT MY FOOT ON ACCELERATOR AND VEHICLE DID NOT GO FORWARD AT FIRST. THEN ENGINE REV UP BUT VEHICLE STARTED TO MOVE SLOWLY. WHEN IT DID I COULD ONLY GO 27 MPH IN A 45 MPH ZONE. HAD TO PULL OVER AND TURN OFF VEHICLE. THIS IS A VERY DANGEROUS ISSUE WHEN TRYING TO MERGE ON TO A HIGHWAY. WENT TO TWO AUTHORIZED CHEVROLET DEALERS ON 12/02/13 AND 4/02/14. BOTH DEALERS STATED THEY COULD NOT DUPLICATE PROBLEM AND ALL TROUBLE CODES INDICATED EVERYTHING IS OK. WHICH IT IS NOT. THIS IS A 1.4 TURBO 4 ENGINE. I AM AFRAID TO DRIVE THIS VEHICLE. PLEASE HELP! *TR
Power train, Engine, Apr 1, 2014
SINCE I FIRST PURCHASED MY 2011 CRUZE, I HAVE EXPERIENCED HESITATIONS IN THE AUTOMATIC TRANSMISSION CHANGING BETWEEN SECOND AND THIRD GEAR (APPROXIMATELY BETWEEN 35-40 MPH). IN THE LAST MONTH, THE HESITATIONS HAPPEN EVERY TIME I START FROM A STATIONARY POSITION. SOME OF THE HESITATIONS ARE MORE PRONOUNCED (I.E., AN ACTUAL LURCHING OF THE VEHICLE). THERE HAVE ALSO BEEN OCCURRENCES OF THE CAR NOT RESPONDING PROPERLY TO PRESSING THE ACCELERATION PEDAL. I FOUND THIS VERY ALARMING, AS IT HAPPENED DURING RUSH HOUR TRAFFIC. *TR
Power train, Engine, Mar 21, 2014
6 TO 8 RECALLS...AND THE TRANSMISSION JERKS WHEN YOU TAKE OFF FROM A STOP SINCE DAY ONE. KEEP TAKING TO DEALER AND THEY CLAIM TO NOT FIND ANYTHING. (1/17/2011-NOW) THE BRAKE PEDDLE SWITCH HAD TO BE REPLACED. (1/2014) THE SPARK PLUGS AND COIL PACK HAD TO BE REPLACED DUE TO THE SPARK PLUG BEING TIGHTENED TO TIGHT FROM THE FACTORY! ENGINE LIGHT CAME ON INDICATED THE SERVICE TRACTION CONTROL SYSTEM. (3/12/2014) WAS DRIVING HOME FROM WORK AS ALWAYS AND THE ENGINE LIGHT CAME ON AND INDICATED THAT THE AC CUT OFF DUE TO ENGINE OVER HEATING. (3/21/2014) THIS CAR HAS BEEN A LEMON FROM DAY ONE. IT STAYS IN THE DEALER SERVICE MORE THAT WE DRIVE IT... *TR
Engine and engine cooling, Mar 4, 2014
MY ENGINE SPUTTERED & THE ENGINE POWER REDUCTION MESSAGE, TRACTION LIGHT & CHECK ENGINE LIGHT CAME ON. UPON FURTHER INVESTIGATION, THIS MAY BE DUE TO THE THROTTLE BODY. THERE ARE MANY COMPLAINTS OF THIS SAME ISSUE ON THE CHEVY CRUZE FORUM & MANY HAVE HAD THIS HAPPEN WHILE DRIVING, CAUSING THE AUTO TO STOP OR SLOW TO 5 MILES PER HOUR. THIS IS A SAFETY HAZARD. ONE COMPLAINT WAS OF THE WOMAN DRIVING ON THE INTERSTATE & ALMOST BEING HIT BY A SEMI. THIS NEEDS TO BE A SAFETY RECALL IMMEDIATELY. THIS IS CLEARLY A FACTORY PART ISSUE. THIS IS HAPPENING ON THESE AUTOS THAT DO NOT HAVE MUCH MILEAGE.