2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: power train
193 reports, newest first. Show all
Power train, Feb 15, 2018
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO MAKE A 3-POINT TURN, THE VEHICLE WAS SHIFTED INTO REVERSE, BUT FAILED TO ENGAGE. THE CONTACT STATED THAT AFTER FOUR ATTEMPTS, THE VEHICLE WAS ABLE TO SHIFT INTO REVERSE, BUT THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, A WHISTLING SOUND WAS HEARD COMING FROM THE ENGINE COMPARTMENT. AFTER THE VEHICLE WAS COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF, AND RESTARTED, THE VEHICLE OPERATED CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO A CHEVROLET DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO WINTER CHEVROLET (3750 CENTURY CT., PITTSBURG, CA 94565). THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. *TT *TR
Power train, Feb 9, 2018
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO LACK OF POWER AND ACCELERATION ISSUES. *LD THE CONSUMER STATED THE TURBO POSITION IF THE ENGINE WAS HEAVILY DAMAGED AND NEEDED TO BE REPLACED. THE BRAKELINE HAD A FLUID LEAK. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE ENGINE REPAIR. *JS
Power train, Feb 8, 2018
WHEN TAKING OFF FROM STOPPED POSITION THE CAR JERKED AND WOULD NOT SHIFT TO SECOND, WITHOUT TAPPING THE GAS PEDDLE. AFTER PULLING INTO WHERE I LIVE, I STOPPED AND TRIED TO DRIVE FORWARD BUT IT WOULD NOT MOVE ONLY IN REVERSE WOULD THE CAR MOVE. THE CAR IS IN THE SHOP NOW. STILL DON'T KNOW WHAT IS WRONG. I WILL NEVER BUY ANOTHER CHEVY CRUZE.
Power train, Electrical system, Dec 20, 2017
MY CAR JUST WENT OUT. NO WARNING NO NOTHING. THE DASHBOARD WEND HAYWIRE AND WAS UNABLE TO READ ANYTHING AT ALL (SPEED, RPM, FUEL OR TEMP). THE IGNITION DOWNSHIFTED ON ITS OWN ALMOST CAUSING AN ACCIDENT WHILE I WAS ON THE HIGHWAY. ONCE SAFELY OFF OF THE HIGHWAY I TRIED TO PARK THE CAR IN A PROPER PARKING SPACE SO THAT I COULD INSPECT THE ISSUE AND IT WOULDN'T REVERSE AND SHORTLY AFTER WOULD NO LONGER GO FORWARD.
Power train, Dec 9, 2017
WILL DRIVING WITH AUTOMATIC TRANSMISSION DOES NOT SHIFT FROM 1 TO ANY OTHER SHIFT AND IT JUST ACCELERATES WITH ANY SHIFTS AND LOSING SPEED IN THE HIGHWAY VERY FAST WHICH COULD CAUSE AN ACCIDENT DUE TO NOT BEEN ABLE TO GAIN ANY SPEED. THE ENGINE LIGHT IS ON AND ACCORDING TO AN INSPECTION SHOWING TRANSMISSION CONTROL SYSTEM FAILURE
Power train, Nov 20, 2017
I WAS DRIVING HOME ON A HIGHWAY DURING RUSH HOUR. THE TRAFFIC WAS VERY SLOW MOVING - ABOUT 10 MPH. AFTER SLOWING TO ALMOST A COMPLETE STOP, I PRESSED THE ACCELERATOR AND COULD NOT GET THE CAR OVER 3 MPH. I WAS ABLE TO GET OFF AN EXIT AND PULL OVER. WHEN I TURNED THE CAR OFF AND BACK ON AGAIN, THE CAR WOULD NOT MOVE FORWARD AT ALL - ONLY IN REVERSE. I HAD IT TOWED TO A MECHANIC, WHERE I FOUND OUT I HAVE FORWARD TRANSMISSION FAILURE - UNDER 89K MILES ON THE CAR AND A 2011!
Power train, Nov 14, 2017
THIS IS THE SECOND TIME IN TWO YEARS THAT THE TRANSMISSION STOPPED WORKING CAUSING AN INCONVENIENCE OF LOSING MY TRANSPORTATION AND THIS IS GETTING EXPENSIVE TO KEEP FIXING
Power train, Oct 2, 2017
THE CAR JERKS WHEN BRAKES ARE APPLIED AT A RED LIGHT, SOMETIMES IT JERKS VERY HARD. IT LAGS WHEN TRYING TO ACCELERATE AFTER A STOP,DIP, OR SPEED BUMP. DELEARSHIP CLAIMS IT'S A BREAK PEDAL POSITION SENSOR. YET WHEN I TOOK IT IN MY CHECK ENGINE LIGHT WAS NOT ON, BUT THEY SAID IT'S A SOLID CODE. (P057C) AND I'VE TAKEN IT MANY TIMES TO THE DEALERSHIP AND THEY NEVER TOLD ME IT HAD A CODE AND I'VE HAD THIS JERKING PROBLEM FOR 2 YEARS NOW.
Power train, Sep 18, 2017
CAR DOES NOT ACCELERATE RIGHT AWAY, HESITATING WHILE TRYING TO ACCELERATE. PROBLEM HAS PROGRESSIVELY GOTTEN WORSE, NOW CAR JERKS WHEN TRYING TO ACCELERATE.
Power train, Sep 16, 2017
EVERY TIME I STOP OR GOING MY CAR ACTS LIKE IT DON'T WANT TO GO.
Power train, Engine, Fuel/propulsion system, Aug 25, 2017
2011 CHEVY CRUZE TRANSMISSION PROBLEM. OCCASIONAL HESITATION ACCELERATING, CLUNKING JERKING TRANSITIONING THROUGH GEARS ACCELERATING OR SLOWING DOWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. TRIED TO ACCELERATE ON HIGHWAY AND CAR TOOK A LONG WHILE TO GET UP TO SPEED WHILE OTHER CARS BEHIND ME WERE HONKING HORNS FOR ME TO SPEED UP. DEALER SAYS ALL IS FINE AND THAT'S JUST HOW THE TRANSMISSION AND TURBO ENGINE IS! CAN NEVER DUPLICATE THIS PROBLEM. NOW NO LONGER UNDER WARRANTY, THE DEALER IS WILLING TO KEEP THE CAR FOR A LONGER PERIOD. GM SAYS IT WOULD "SEE" WHAT THEY COULD DO AFTER THE DEALER PHYSICALLY INSPECTS THE TRANSMISSION AT MY COST. THE DEALER CHARGES $145. PER HR. LABOR RATE!! I WENT TO ANOTHER MECHANIC AND HAD THEM CHANGE THE TRANSMISSION FLUID BECAUSE THE DEALER SAID THE FLUID DOESN'T NEED AND HE SAID IT WAS BLACK! HAD IT CHANGED AFTER I READ COMPLAINTS ON CARCOMPLAINTS.COM. I AM JUST AFRAID THAT IT WILL QUIT ON ME WHILE TRAVELING AT HIGH SPEED! I CAN'T AFFORD TO SPEND MONEY ON A NEW TRANS IF I WILL CONTINUE TO HAVE THE SAME PROBLEMS. GM SHOULD HAVE A FULL RECALL ON THE 2011 CRUZE. THE CAR HAD ONLY 29,000 MI. ON IT THE FIRST TIME I COMPLAINED AND NOW IT HAS 69,000 AND THE PROBLEM MANIFESTS ITSELF A LITTLE MORE FREQUENTLY BUT NOT ON A WEEKLY BASIS. I AM AT MY WITS END AND THE PROBLEM IS NOT IN MY HEAD. PEOPLE ARE IN DANGER AND GM ISN'T "OWNING" THIS PROBLEM. EXTREMELY DISAPPOINTED. I'VE MAINTAINED THIS VEHICLE FAITHFULLY WITH OIL CHANGES, ETC. SINCE DAY ONE...RESPONDED TO ALL RECALLS. NOT GOING TO DEALER AGAIN. ALWAYS HAVE SOMETHING TO REPAIR OR REPLACE.
Power train, Electrical system, Engine, Aug 20, 2017
POWERING DOWN ALSO AC.SOME TIMES STOP RUNING.THE PVC WAS NOT MADE RIGHT HAD TO REPLACE IT WAS CAUESING A VAC. LEAK WITH NO RECALL.NOW THERE IS A POSTING ABOUT THE INTAKE EXIOES MANFOLD BROKEN DOWN MAY HAVE TO REPLACE MOTHER AND CANYLT VENTOR.A AGAIN NO RECALL.
Power train, Aug 10, 2017
THE TRANSMISSION IS SHIFTING HARSHLY AND IN REGULAR SOMETIMES IT WILL INCREASE THE RPMS TO FIVE OR SIX THOUSAND RPMS BEFORE IT WILL DECIDE TO SHIFT OFF TO THE NEXT YEAR THIS USUALLY OCCURS WITHIN THE FIRST AND SECOND GEAR IN STOP-AND-GO TRAFFIC
Steering, Power train, Jun 6, 2017
I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE, WITH TODAY ENDING IN LOSS OF POWER WHILE DOING 70MPH ON INTERSTATE 95N. PRIOR TO THIS ISSUE, MY DASHBOARD AND RADIO WOULD FLICKER ON AND OFF, THEN THE MESSAGE "SERVICE STABILITRAK" WOULD POP UP AND GO AWAY. THIS MORNING WHILE DRIVING ON 95N MY VEHICLE LOST ALL ITS POWER CAUSING ME TO PULL OFF ONTO THE SHOULDER. MY CAR CUT OFF AND WOULD NOT CUT BACK ON FOR ABOUT TWO MINUTES. WHEN I CUT IT BACK ON, MY CAR BEGAN TO SHAKE AND CODE P0723 (SPEED SENSOR) POPPED UP. THIS NEARLY SCARED ME AS I COULD HAVE ENDED UP IN A MAJOR ACCIDENT. NOW, MY CAR IS AT THE SHOP AND THE TRANSMISSION HAS DIED. I SEE NUMEROUS COMPLAINTS ON THE SAME ISSUE BUT NO RECALL RELEASED. I WILL BE WITHOUT A VEHICLE AND UPSIDE DOWN ON MY CAR NOW. I HAVE COMPLAINED TO CHEVROLET BEFORE ABOUT MY VEHICLE RANDOMLY SHUTTING OFF, BUT I GUESS THIS WILL NOT GO NOTICED UNTIL THE WORST HAPPENS.
Power train, May 15, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Power train, Electrical system, May 4, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) AND 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Mar 22, 2017
TRANSMISSION COOLANT LINE SEEMS TO BE SEEPING OR LEAKING AND IS CLOSE TO THE TURBO AND COULD CAUSE A FIRE.
Power train, Mar 1, 2017
THE SHIFTER IN THE TRANSMISSION BROKE. HAD A LICENSED MECHANIC AT CHRISTIAN BROTHERS TO RUN A DIAGNOSTIC TEST ON IT FOR WARRANTY REASONS. HE FOUND OUT THAT THIS IS A FREQUENT PROBLEM WITH THESE CARS AND INFORMED ME THAT THERE WAS A MANUFACTURE ALERT ON THIS PART. TO REPLACE THIS ONE PART THE ENTIRE TRANSMISSION MUST BE REPLACED. THERE IS LESS THAN 100,000 MILES ON THE CAR. GIVING AN ALERT DOES NOT RECTIFY THE PROBLEM NOR DOES IT LIMIT THE DANGERS. A PERSON IS UNABLE TO SHIFT THE GEARS WHILE DRIVING. I FEEL THIS TO BE EXTREMELY DANGEROUS. CHEVROLET SHOULD BE RESPONSIBLE FOR REPLACING THIS PART.
Power train, Engine, Feb 18, 2017
WHEN I AM DRIVING DOWN THE HIGH WAY OR IF I AM GOING UP THE HILL MY VEHICLE FEELS LIKE IT IS GOING TO STALL SO I HAVE TO PULL OVER TO THE SIDE OF THE ROAD. IT ALSO WAS A SALVAGE TITLE AND I HAD NO IDEA WHEN I BOUGHT IT I FOUND OUT IT WAS A SALVAGE VEHICLE AFTER I TOOK IT TO THE DEALERSHIP TO FIX MY RECALL IN WHICH THEY CLAIM THEY FIXED MY RECALL BUT I TOOK IT TO ANOTHER MECHANIC AND THEY TOLD ME THE RECALL WAS NOT FIXED. THE RECALL WAS A TRANSMISSION CONTROL MODULE. ALSO WHEN I BOUGHT THE CAR I TOOK IT BACK THREE TIMES AND THEY SAID SINCE I PAID CASH FOR IT THERE WAS NOTHING THEY COULD DO I FEEL LIKE THIS WAS A LEMON.
Power train, Feb 13, 2017
TRAVELING HOME FROM TOWN TRAFFIC TO HIGHWAY DRIVING THE CAR WAS SUPER JERKY AND THE RPM WENT WAY UP WHEN WE GOT ON THE HIGHWAY AND THE MPH WASN'T RESPONDING TO IT. SO IT WAS WORSE WHEN WE WERE TRYING TO ACCELERATE BUT IT WAS ALL THE TIME. EVEN WHEN WE WERE ON CRUISE CONTROL AND CAME UP ON A VERY SMALL INCLINE IN THE ROAD IT WOULD SLOW DOWN AND MADE ME AFRAID OTHER CARS TRAVELING AT HIGH SPEED WOULD REAR-END MY CAR. THE CHANGES IN SPEED CAME WITH NO WARNING.
Power train, Feb 1, 2017
WE PURCHASED A USED CAR FRO OUR DAUGHTER (2011 CHEVY CRUISE) IN SEPTEMBER 2016 FROM WEST POINT LINCOLN FOR AROUND $9000 AND WE PUT HALF DOWN AND FINANCED THE REMAINING SO MY DAUGHTER, [XXX] COULD START BUILDING HER CREDIT. WE WERE TOLD BY THE DEALERSHIP THAT THE VEHICLE WENT THROUGH THEIR 20 POINT INSPECTION AND WAS A GREAT USED CAR, BUT NOW THAT THE TRANSMISSION IS GONE - THEIR HANDS ARE TIED AND THIS SO CALLED 20 POINT INSPECTION IS REALLY JUST A BUNCH OF CRAP! IN DECEMBER, FEW DAYS BEFORE CHRISTMAS SHE WAS DRIVING ON THE HIGHWAY AND THE CAR STARTED TO JERK AS SHE PUSHED ON THE GAS AND IT WOULDN'T ACCELERATE. SHE PULL OVER AND PARKED THE CAR TO SEE WHAT WAS WRONG. SHE RESTARTED THE CAR AND PUT IT IN DRIVE, BUT IT WOULDN'T GO FORWARD; HOWEVER, WHEN SHE PUT THE CAR IN REVERSE, IT MOVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Jan 27, 2017, crash
I WAS DRIVING ON MY WAY TO WORK IN MY 2011 CHEVY CRUZE WITH MY PRECIOUS 1 YEAR OLD DAUGHTER ON THE HIGHWAY GOING THE SPEED LIMIT (60MPH) WHEN ALL OF A SUDDEN MY TRANSMISSION GOES OUT JUST OUT OF NO WHERE LUCKILY IM A GOOD DRIVER AND KNOW HOW TO DRIVE OTHERWISE ME AND MY DAUGHTER WOULD BE ABSOLUTELY DEAD RIGHT NOW! I CONTACTED CHEVY AND THE DEALERSHIP THEY DIDN'T CARE THEY SEEM TO THINK IT'S ABSOLUTELY NORMAL FOR 2011 CHEVY CRUZE FOR THIS TO HAPPEN WITH ONLY 66,107 MILES. I BOUGHT THIS CAR BRAND NEW IN 2011 AND I HAVE TAKEN IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FOR OIL CHANGES SERVICES ETC EVERY 3 MONTHS THEIR IS NO NEGLECT ON THIS CAR IT WAS PROPERLY TAKEN CARE OF. THEY HAVE NO SYMPATHY FOR THE SITUATION. FAULTY ELECTRICAL PARTS WERE PUT IN MY TRANSMISSION WHEN IT WAS ASSEMBLED IN THEIR FACTORY BUT THIS IS SOMEHOW MY PROBLEM NOW LOL WHAT A JOKE. *TR
Power train, Jan 26, 2017
GM HAS A KNOWN MANUFACTURING DEFECT WITH THE 1.4 LITER ENGINE PISTON RINGS. GO TO WWW.CRUZETALK.COM AND SEE THE NUMBER OF PISTON RING FAILURES. GM REFUSES TO COVER FAILURE OUT OF WARRANTY. MY HAS NOT FAILED BUT WHAT HAPPENS WHEN THEY FAIL IN FIVE YEARS AND THE CAR IS STILL USEFUL BUT THEN ISN'T BECAUSE OF A KNOWN MANUFACTURING DEFECT THEY REFUSE TO ACKNOWLEDGE OUT OF WARRANTY. SEE THIS POST ON THE FORUM. HTTP://WWW.CRUZETALK.COM/FORUM/34-GEN1-1-4L-TURBO/189930-11-CRUZE-ENGINE-FAILURE.HTML. AGAIN THIS NOT HAPPENED TO ME BUT I THINK GM SHOULD INVESTIGATE AND DO A RECALL SO PEOPLE CAN GET THEIR MONEY'S WORTH OUT OF THEIR VEHICLE AND NOT BE FORCED TO SEND IT TO A JUNKYARD BECAUSE IT WILL COST MORE THAN WHAT IT IS WORTH.
Power train, Engine, Jan 4, 2017
I PURCHASED A PRE-OWNED 2011 CHEVY CRUZE IN AUGUST OF 2016. IN DECEMBER, I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED TO JERK AS I PUSHED ON THE GAS AND IT WOULDN'T ACCELERATE. I PULL OVER AND PARKED THE CAR TO SEE WHAT WAS WRONG. I RESTARTED THE CAR AND PUT IT IN DRIVE, BUT IT WOULDN'T GO FORWARD; HOWEVER, WHEN I PUT THE CAR IN REVERSE, IT MOVED. MY MOM CALLED THE DEALERSHIP WE BOUGHT IT FROM TO CLAIM THE LEMON LAW, BUT THEIR RESPONSE WAS THAT THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE THE CAR WAS OLDER THAN 30 DAYS. SHE WAS ALSO TOLD THAT THE LEMON LAW DOES NOT APPLY TO USED VEHICLES, SO MY DAD HAD THE CAR TOWED TO CHEVROLET. THEY SAID THAT THE TRANSMISSION WAS THE ISSUE. MY ISSUE IS THAT I HAD THIS CAR FOR 4 MONTHS. REPLACING OR GETTING THE TRANSMISSION FIXED COSTS MORE THAN THE CAR IS WORTH. I DO NOT HAVE THE FUNDS FOR THIS BEING THAT I AM A COLLEGE STUDENT, AND I NEED THIS TRANSPORTATION. I CAN'T TRADE THIS CAR IN SINCE IT'S IN THIS CONDITION. MY OTHER ISSUE IS THAT THERE IS NO RECALL FOR THIS MALFUNCTION IN THIS PARTICULAR VEHICLE. AFTER DOING SOME RESEARCH ON THIS ISSUE, I REALIZED THAT THERE A LOT OF PEOPLE DEALING WITH THIS SAME PROBLEM AND OTHERS REGARDING THE TRANSMISSION. I BELIEVE THERE SHOULD BE A RECALL ON THE TRANSMISSION BECAUSE THIS ISSUE IS EXTREMELY DANGEROUS. *TR
Power train, Engine, Dec 14, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ISSUE WITH THE SHIFTER NOT SHIFTING AND THE VEHICLE NOT DECELERATING. IN ADDITION, THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000. THE VIN WAS NOT PROVIDED. UPDATED 01/25/17*LJ *CN