2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: power train
193 reports, newest first. Show all
Power train, Engine, Mar 4, 2015
NEVER HAD ANY PROBLEMS WITH THIS VEHICLE INDICATING THAT THIS WOULD SUDDENLY HAPPEN BUT IT DID. I WOULD HEAT UP MY CAR IN THE MORNING AND THE REDUCED ENGINE LIGHT WOULD COME ON, I WOULD TURN THE CAR OFF AND THEN BACK ON IN A COUPLE OF MINUTES AND IT WOULD DRIVE FINE. THIS HAPPENED A FEW TIMES BUT THEN I WAS DRIVING ABOUT 55 MPH AND THEN ALL OF A SUDDEN THE ENGINE AND STABILITRAC LIGHT COMES ON AND SAYS REDUCED ENGINE POWER AND THE CAR SLOWS DOWN ABOUT 5 MPH IMMEDIATELY. THIS OCCURRED 3 TIMES ON MY WAY HOME THAT IS NORMALLY ONLY A 10 MINUTE DRIVE, THE VERY NEXT MORNING IT DID IT AGAIN WHEN STARTING IT UP IN THE MORNING TO TAKE IT TO THE DEALERSHIP. THIS HAPPENS IN THE MIDDLE OF TRAFFIC AND THANKFULLY DID NOT CAUSE AN ACCIDENT BUT IT COULD IF THIS WOULD OF HAPPENED ON THE EXPRESSWAY. THERE ARE SEVERAL COMPLAINTS ON THIS ISSUE WITH THE 2011 CHEVROLET CRUZE ON THE COMPLAINT FORUMS ABOUT THE THROTTLE BODY (DEALERSHIP CONFIRMED THIS ISSUE). THIS IS VERY DANGEROUS! *TR
Power train, Engine, Mar 1, 2015
MY CHEVROLET DEALER INFORMED ME THAT MY 2011 CHEVY CRUZE HAS A LEAK IN THE TRANSMISSION OIL COOLER LINES. IS THERE OR WILL THERE BE A RECALL FOR THIS PROBLEM. I NOTICED (NHTSA CAMPAIGN NUMBER:14V152000) THE CHEVY SILVERADO, SUBURBAN, SIERRA, TAHOE, AND YUKON HAD A RECALL FOR TRANSMISSION COOLER LINE ISSUES. PLEASE LET ME KNOW IF/WHEN CHEVROLET WILL REIMBURSE FOR THE REPLACEMENT AND REPAIR FOR THIS HEALTH AND SAFETY ISSUE(POTENTIAL VEHICLE FIRE). THANK YOU FOR YOUR ATTENTION REGARDING THIS MATTER. *TR
Power train, Feb 24, 2015
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER REVERSING AND PUTTING THE VEHICLE INTO DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Power train, Electronic stability control (ESC), Engine, Feb 23, 2015
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE LOST POWER, THE ELECTRONIC STABILITY CONTROL, AND THE SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 04/10/15*LJ THE CONSUMER STATED THE DEALER ADVISED THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 11/5/2015*JS
Power train, Feb 16, 2015
THE VEHICLE STOPPED MOVING WHILE CRUISING ON THE HIGHWAY. THE CLUTCH AND THE FLYWHEEL STOPPED WORKING RANDOMLY CAUSING THE VEHICLE TO STOP ACCELERATING. BROUGHT TO TWO SEPARATE DEALERS WHO SAY WE HAVE TO REPLACE THE PARTS. VERY CONCERNED THIS IS A FAULTY PART, NOT WORN OUT FROM THE DRIVER. *TR
Power train, Vehicle speed control, Engine, Feb 8, 2015
WHILE DRIVING I LOST ENGINE POWER AND HAD NO FOOT THROTTLE. THE CHECK LIGHT CAME ON THAT STATED REDUCED ENGINE POWER AND CHECK STABILATRAK. SHUTTING CAR OFF AND RESTART DID NOT FIX. MY CAR WOULD NOT GO OVER 4MPH AND I WAS NEARLY REAR ENDED. *JS
Power train, Electrical system, Jan 1, 2015
THE CHEVROLET CRUZE 2011 IS COMPROMISED BY HACKING AND TAMPERING AND ALLOWS FOR THE ENDANGERMENT OF THE DRIVE, OTHER MOTOR VEHICLE DRIVERS OR PEDESTRIANS. THE RADIO ANTENNA WILL SOUND OFF AND CONSTANTLY MAKE A ROAMING NOISE AS IF BEING ACCESSED. THIS IS AT EVERY STOP SIGN AND EVERY STOP LIGHT OR EVERY DESTINATION REACHED BY GPS MARKERS. THE CRUZE SYSTEM IS ALLOWING THE 24/7 TRACKING WHEN IT IS USED AND TAMPERING WITH THE INTENT TO CAUSE MALFUNCTION OR ANNOYANCE. THE THROTTLE IS BEING CUT OFF DELIBERATELY AT STOP SIGNS, AND TRAFFIC LIGHTS AND DESTINATIONS, THE RADIO ANTENNA WILL CONSTANTLY MAKE A ROAMING NOISE "SEARCHING OR ACCESS". THE VEHICLE IS DELIBERATELY BEING USED FOR STALKING BLACKS FOR HATE CRIMES WHILE TESTING OUT VEHICLE HALTING SYSTEMS BY CLEARLY SATELLITE. THIS HAS HAPPENED 100 OR SO TIMES IN THE 3 YEAR I HAVE HAD THE VEHICLE AND THERE IS NO REMEDY. WHEN OTHER PERSONS USE MY OWN VEHICLE THESE ISSUE DO NOT ARISE AND I HAVE CONFIRMED THIS WITH OTHER OWNERS, MY VEHICLE IS A UNIQUE OCCURRENCE THAT INVOLVES ALSO A HATE CRIME IN PUBLIC, POLICE STALKING, LAW ENFORCEMENT STALKING, HOME STALKING AND TAMPERING OF ALL ELECTRONIC DEVICES I OWN OR USE IN MY HOME. THIS CAR IS NOT SAFE AND THE THROTTLE CUT OFFS ARE DELIBERATE AND SPECIFIC. THE THROTTLE AS I SAID ALREADY IS CUT OFF AT A STOP SIGN OR MID ACCELERATION WITH THE INTENT TO REMOVE OPERATOR CONTROL AND HALT THE VEHICLE. THE LIGHTS ARE TURNED ON AND OFF ON THEIR OWN ON ONE OCCASION. I HAVE HAD OTHER PEOPLE TEST THE CAR, THESE THINGS DO NOT OCCUR EVEN WHILE I AM IN THE PASSENGER SIDE. ONLY WHEN I AM THE SOLE INDIVIDUAL DRIVING THE VEHICLE ALONE IS THE THROTTLE CUT OFF AND THE LIGHTS TAMPERED WITH INCLUDING THE ANTENNA FOR STALKING AND TRACKING WHERE I GO. THIS IS MY SECOND FILING TO ADDRESS WHITE SUPREMACY UNDER THE COLOR OR LAW THAT INTERFERES WITH PERSONAL PROPERTY AND USE AND CONTROL OF PROPERTY. *JS
Power train, Vehicle speed control, Engine, Dec 21, 2014
I WAS PULLING OUT OF A GAS STATION, USE TO MY NORMAL POWER AND ALMOST GOT HIT BECAUSE MY CAR WOULDN'T GO OVER 15MPH FLOORED. THEN LOOKED DOWN AND SAW A ENGINE POWER IS REDUCED, SERVICE STABILI TRAK AND SERVICE TRACTION CONTROL. SO I TOOK TO A MECHANIC HE HOOKED IT UP AND THE CODE SHOWED UP AS MY THROTTLE BODY POSITION SENSOR. THEY REPLACED IT AND DROVE IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. I WAS JUST GOING DOWN THE ROAD THEN ALL OF A SUDDEN MY CAR DID THE SAME THING. I LOST POWER SO FAST THAT I ABOUT GOT REAR ENDED. TOOK IT BACK TO THE BODY SHOP AND SHOWED THE SAME CODE SO THEY REPLACED THE PART AGAIN. AND TWO DAYS AFTER ALL THIS MY CAR IS DOING THIS AGAIN. THIS IS EXTREMELY DANGEROUS AT HOW IT LOOSES ENGINE POWER. IT LOOSES IT SO FAST THAT SOMEONE CAN GET HURT EXTREMELY BAD. *TR
Power train, Engine, Nov 21, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STARTED JERKING AND THE CONTACT WAS UNABLE TO SHIFT GEARS. THE ENGINE STALLED AND WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Steering, Power train, Electrical system, Engine, Nov 20, 2014
THE VEHICLE WOULD NOT SHIFT OUT OF PARK NOR REMOVE THE KEY. THE WHEEL WAS LOCKED AS WELL AS THE SHIFT LEVER. THE CAR WOULD TURN ON HOWEVER WOULD NOT MOVE. THERE WAS NO LIGHTS IN THE VEHICLE. *TR
Power train, Engine, Nov 19, 2014
VEHICLE HAS HAD WATER PUMP REPLACED EARLIER THIS YEAR UNDER WARRANTY - AND HAD THE TURBO CHARGER REPLACED LAST WEEK UNDER WARRANTY. NOT COVERED UNDER WARRANTY LAST WEEK WAS A "LEAKING" BATTERY. SINCE BATTERY WAS ORIGINAL - I FELT IT WAS WORTH REPLACING. YESTERDAY, WHILE DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON AND THE HEATER STOPPED WORKING. TODAY - THE DEALER CALLS ME AND STATES THAT THEY NEED TO REPLACE A HOSE AND OUTLET. THERE WAS NO LEAK YESTERDAY - AND THEY STATE THAT THERE IS A LEAK AND THIS IS THE REASON. THEY WANT $250 FOR REPAIRS. THE HOSE WAS FINE YESTERDAY - AND THE OUTLET SHOULD HAVE BEEN REPLACED WITH THE WATER PUMP (ACTUALLY THEY SHOULD HAVE REPLACED THE HOSE AT THAT TIME ALSO). NO RESPONSE FROM GM QUALITY CARE. OVER $500 IN THE LAST TWO WEEKS - AND I AM NOT CERTAIN THAT THIS ISSUE IS OVER. IT HAS ALSO HAD TWO COMPUTERS REPLACED WHEN I FIRST GOT IT. *TR
Power train, Engine, Oct 21, 2014
OIL LEAKAGE ON TOP OF ENGINE, SMELL OF BURNING OIL, LOUD SOUND OF VEHICLE, CAR MISFIRES. *TR
Steering, Power train, Traction control system, Oct 2, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 73 MPH, THE VEHICLE DECELERATED AND THE TRACTION CONTROL, POWER STEERING, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Power train, Electronic stability control (ESC), Oct 2, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE ESP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Power train, Engine, Sep 26, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE ACCELERATOR PEDAL EXTENDED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ADDITIONALLY, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE ONLY ACCELERATED TO 5 MPH. THE DEALER STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE TRANSMISSION WAS HOT AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 139,200.
Power train, Engine, Aug 31, 2014
ENGINE HAS STALLED ACCELERATION ALSO KNOWN AS THROTTLE LAG IT IS DANGEROUS BECAUSE YOU DON'T KNOW WHEN ITS GOING TO DO IT AND COULD CAUSE AN ACCIDENT WHEN PULLING OUT INTO TRAFFIC . ALSO TRANSMISSION HAS A DELAYED ENGAGING INTRAFFIC WHEN YOU ARE STOPPED. *TR
Power train, Vehicle speed control, Engine, Aug 20, 2014
WE HAVE A LOSS OF ENGINE POWER AT ANY SPEED AND TWO ERRORS COME UP, "SERVICE STABILITRACK" AND "SERVICE TRACTION CONTROL" . ENGINE LOSES POWER AND CANNOT MAINTAIN SPEED ESPECIALLY DANGEROUS WHEN TRYING TO MAINTAIN FREEWAY SPEEDS. ALSO HAPPENS AT LOW SPEEDS, 10 TO 25 MPH. THEREFORE IT CAN HAPPEN AT ANY SPEED. CAN RESET BY REMOVING BATTERY CABLE, BUT WILL HAPPEN AGAIN WITHIN A DAY OR TWO. THIS ISSUE STARTED ABOUT 6 MONTHS AGO. HAPPENS ALL THE TIME NOW AND IS VERY DANGEROUS. WENT ON LINE AND FOUND BLOGS WHERE OTHER PEOPLE ARE ALSO HAVING THIS SAME ISSUE. THEY ARE THE ONES THAT SUGGESTED WE TAKE OFF THE BATTERY CABLE TO RESET. WE CHECKED ALL THE FUSES AS ONE BLOG SAID AND THEY ARE ALL OK. CALLED CHEVY DEALER AND THEY HAD NO RECALL AND WANTED 100 DOLLARS TO LOOK AT IT AND THEN DECIDE IF IT FELL UNDER WARRANTY. PURCHASED CAR AT 43,000 MILES, CURRENTLY AT 73,000 MILES. THE ISSUE USED TO HAPPEN FROM TIME TO TIME NOW IT HAPPENS ALL THE TIME. THERE SHOULD BE A RECALL FOR THIS ISSUE. THE DEALERSHIP DOES NOT THINK IT IS COVERED BY THE WARRANTY BUT WILL NOT SAY UNTIL WE TAKE IT IN TO HAVE IT SERVICED. WE MIGHT ADD WE HAVE A STANDARD TRANSMISSION AS THIS MAY DIFFERENT THAN THE AUTOMATIC TRANSMISSIONS. TRYING TO SHIFT WITHOUT ANY ENGINE POWER IS A PROCESS IN TERROR ON THE FREEWAY. *TR
Power train, Aug 20, 2014
WHEN TAKING OFF SOMETIMES IT LAUNCHES FINE LIKE A NORMAL CAR! BUT 40% OF THE TIME IT STALLS OUT, THAN DECIDES TO GO, WHICH HAS CAUSE ME TO ALMOST BE HIT MULTIPLE TIMES. SINCE THE FIRST TIME IT HAPPENED, ITS HAPPENING MORE OFTEN AND SHIFTING HARDER AND HARDER. IF THIS KEEPS UP IM GONNA LOSE MY TRANSMISSION WHEN I REALLY NEED IT PULLING OUT INTO TRAFFIC. I BOUGHT A CAR TO BE RELIABLE AND SAFE TO DRIVE, NOW I AM AFRAID TO PULL OUT INTO TRAFFIC BECAUSE OF THE CHANCE IT MAY NOT GO, AS IF ITS STUCK IN NEUTRAL. THE GM DIAGNOSIS WAS IT COULDN'T BE RE CREATED AND NO CODES SO ITS PERFORMING FINE! THIS IS CAUSED ME TO BE SCARED FOR MY LIFE AT TIMES AND MAKES ME VERY NERVOUS DURING DRIVING NOW. TRIED TO TALK TO GM CORP ABOUT IT AND THE SENT ME TO GM DIAGNOSIS TO KNOW WHAT'S WRONG BUT I'VE DONE THIS AND THEY SAY NOTHING IS WRONG! ANYONE IS WELCOME TO TAKE MY CAR OUT FOR A DRIVE TO EXPERIENCE THE FACT THAT IT IS NOT OPERATING RIGHT. PLEASE HELP FIGURE OUT THIS PROBLEM. FOUND MANY OTHER STORIES LIKE THIS ON OTHER CRUZE OWNERS. WE NEED TO FIGURE THIS OUT BEFORE ITS A RECALL ISSUES AND TAKES LIVES! *TR
Power train, Jul 30, 2014
ON FEBRUARY 17TH, 2012 I PURCHASED A 2011 CHEVROLET CRUZE FROM A LOCAL DEALERSHIP. UNBEKNOWNST TO ME BY JULY OF 2014 MY CAR WOULD BE IN TWO DIFFERENT DEALERSHIPS ON FIVE SEPARATE OCCASIONS FOR TRANSMISSION PROBLEMS. MARCH 7TH, 2013 (32,512 MILES); REPAIR: CHECKED FOR CODES, NO TRANSMISSION CODE; VEHICLE RE-PROGRAMMED WITH UPDATED SOFTWARE. SEPTEMBER 30TH, 2013 (36,623 MILES); REPAIR: TRANSMISSION REMOVED, FOUND METAL CONTAMINATING PISTONS, TCM FAILURE, TRANSMISSION REASSEMBLED. OCTOBER 17TH, 2013 (36,967 MILES); REPAIR: TECHNICIAN TEST DROVE WITH CUSTOMER, VERIFIED CONCERN. HESITATION, HARD DOWNSHIFT EXPERIENCED SHUDDER FROM STOP. COMPARED TO A STOCK VEHICLE; SAME HESITATION AND HARD DOWNSHIFT HOWEVER DOES NOT EXHIBIT ACCELERATION BUMP FROM STOP. VEHICLE REPAIR (COMPLETED 7 DAYS LATER ON OCTOBER 24TH, 2013): FAILED TCM AND VALVE BODY, VERIFIED ON TEST DRIVE. REPLACED TCM AND VALVE BODY. JANUARY 23RD, 2014 (MILEAGE UNKNOWN, WAS NOT PROVIDED WITH WORK ORDER FOR THIS VISIT); DEALERSHIP WOULD NOT CONFIRM PROBLEM AFTER DRIVING VEHICLE FOR ONLY 15 MILES. THEY WERE INFORMED THAT THE ISSUE IS RANDOM AND NOT CONSTANT. NO REPAIRS PERFORMED ON THIS VISIT. SINCE BEING TURNED AWAY BY THE ORIGINAL DEALERSHIP ON JANUARY 23RD, 2014 I RECORDED APPROXIMATELY 19 INSTANCES OF MY VEHICLE EITHER HESITATING, CHUGGING WHEN ACCELERATING, BANGING ITSELF INTO GEAR, ALMOST STALLING, AND THE VEHICLE ACTUALLY JUMPING FORWARD WHILE MY FOOT WAS ON THE BREAK AT STOP LIGHTS. IT WAS WHEN I ALMOST STALLED WITHIN A 6 WAY INTERSECTION THAT I CONTACTED ANOTHER CHEVROLET DEALERSHIP (JULY 10TH, 2014) FOR A SECOND OPINION. WITHIN TWO DAYS OF LEAVING MY VEHICLE AT THE DEALERSHIP (JULY 24TH, 2014) IT WAS CONFIRMED BY THE SERVICE MANAGER THAT IN FACT THE CAR WAS NOT DRIVING PROPERLY. THE VEHICLE IS STILL AT THE DEALERSHIP AS OF TODAY (JULY 30TH, 2014). THIS IS NOT A VEHICLE I FEEL IS SAFE OR RELIABLE.
Power train, Jul 24, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IT ROLLED OUT OF PARK INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 54,000.
Power train, Tires, Jul 23, 2014
I WAS PULLING OUT OF THE DRIVE THROUGH WINDOW AT MCDONALDS AND MY PURSE HIT THE CLUTCH. MY CAR CHANGED GEARS WITH JUST AT A SLIGHT TOUCH. IT HAS DONE THIS BEFORE SEVERAL TIMES SINCE I HAVE OWNED IT. ALSO MY BACK TIRES NEVER STAY INFLATED. EVERY THREE DAYS I AM USUALLY PUTTING AIR IN THE TIRES. *TR
Power train, Vehicle speed control, Jul 22, 2014
THE TRANSMISSION DOES NOT ENGAGE FROM A STOP TO MOVE AND ALMOST CAUSED A COLLISION. EVEN ON THE HIGHWAY THE VEHICLE DOES NOT SHIFT PROPERLY AND HESITATES AND WHEN IT FINALLY SHIFTS IT SLAMS INTO GEAR. THE MOSTLY OCCURS FROM A STOPPED POSITION AND THEN DURING ACCELERATION. THE DEALERSHIP SAID THAT IS HOW IT IS DESIGNED AND NOTHING IS WRONG. BUT THE PROBLEM JUST KEEPS GETTING PROGRESSIVELY WORSE. LONGER HESITATIONS AND HARDER SHIFTING. *TR
Power train, Service brakes, Jul 10, 2014
2011 CHEVY CRUZE AFTER RECALL # 12213 FOR BRAKE VACUUM MICRO SWITCH HAS BEEN COMPLETED. THE VEHICLE IS DISPLAYING THE EXACT SAME SYMPTOMS AS BEFORE THE RECALL WORK WAS DONE. UNDER COLD START UP CONDITIONS (CAR SITTING OVERT NIGHT) THE BRAKE PETAL IS DIFFICULT TO DEPRESS SO BRAKES DO NOT STOP CAR EASILY. THIS IS INTERMITTENT. I HAVE DISCOVERED IF YOU PLACES THE CAR IN NEUTRAL WHILE THIS IS HAPPENING THE BRAKES START WORKING CORRECTLY. SOUNDS LIKE A DESIGN ISSUE TO ME. THE DEALER WANTS TO REPLACE THE PART THAT THE RECALLED MICRO SWITCH GOES INTO. THIS WILL INCLUDE ANOTHER SWITCH. THIS PART (#13457666) APPEARS TO BE THE VALVE THAT THE MICRO SWITCH OPENS AND CLOSES AS NEEDED TO PROVIDE THE NEEDED VACUUM. AGAIN, THIS SEEMS RELATED TO THE ORIGINAL ISSUE. *TR
Power train, Electrical system, Visibility, Jun 5, 2014
I HAVE RETURNED MY 2011 CRUZE FOR ELECTRIC WINDOWS AUTOMATICALLY GOING DOWN AND NOT GOING BACK UP....3 TIMES REPLACED...THE DEALER TOLD ME AFTER THE THIRD REPAIR IT WAS BECAUSE OF MY DOG DROOL...I THEN DUCK TAPED THE WINDOW BUTTONS ON EACH DOOR IN THE BACK WHERE OUR DOG SITS AND THE SAME THING KEEPS HAPPENING...ONLY THIS TIME IT BEGINS FROM THE MAIN MECHANISM ON THE DRIVERS DOOR WHICH MEANS IT IS NOT FROM OUR DOG....I NEED HELP HAVING THIS FIXED.... WE ALSO HAD IGNITION PROBLEMS FOR THE SAME CAR 2011 CRUZE...HAVING TO HAVE IT TOWED TO THE DEALER AND IT COST NEARLY 500.00 TO FIX...I AM HOPING TO BE ELIGIBLE TO GET A REFUND. WE TO WERE DRIVING ...WHEN WE STARTED THE CAR I COULD FEEL THE IGNITION LOCK AND WERE UNABLE TO GET THE KEY OUT...THE KEY ACTUALLY BROKE IN THE IGNITION...THE 2011 IS NOT MENTIONED IN THE RECALL LIST?? THIS IS THE FIRST BRAND NEW CAR I HAVE EVER OWNED AND I AM EXTREMEMELY SADDENED BY ALL OF THE ISSUES OCCURRED IN THE FIRST 2/12 YEARS...I HOPE YOU WILL HELP... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, May 23, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE THE VEHICLE WAS BEING INSPECTED, A MECHANIC NOTICED A LEAK IN THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION COOLER LINE FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE CURRENT MILEAGE WAS 44,000. UPDATED 08/11/2014*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 08/13/2014 *JS