2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: power train
193 reports, newest first. Show all
Power train, Electrical system, Engine, May 16, 2014
1ST THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE TORQUE CONVERTER HAD DISASSEMBLED AND TRANSMISSION WAS REPLACED. ONE MONTH LATER THE ENGINE BEGAN TO SMOKE, THE VALVE COVER HAD MELTED AND NEEDED TO BE REPLACED GM CHARGED ME FOR THIS UNDER WARRANTY PART. THEN, I WAS MAKING A LEFT HAND TURN ONTO A RESIDENTIAL STREET MY VEHICLE BEGAN TO SMOKE INSIDE THE VEHICLE. I SHUT DOWN THE CAR AND LOOKED UNDER THE HOOD OIL WAS IN THE ANTI FREEZE FILL TANK, I CALLED GM THEY SENT A TRUCK AND TOOK IT TO DEALERSHIP. THE RESULT; GM TOLD DEALERSHIP TO REPLACE ENGINE, CALLED BACK AND SAID DON'T REPLACE TRY TO FIX IT. THEY REPLACED THE TURBO CHARGER, TURBO COOLER, AND OIL COOLER, ONLY TO HAVE ME BACK 5-6 TIMES WITH COOLING PROBLEMS, THE VEHICLE STILL HAS COOLING ISSUES, AND GOES BACK FOR SERVICE EVERY TWO WEEKS OR SO. THE VEHICLE WAS BROUGHT BACK TO SERVICE AS THERE WERE STILL SHIFTING PROBLEMS. THEY FOUND THE TORQUE CONVERTER DISASSEMBLED AND TRANSMISSION HAD TO BE REPLACED AGAIN, AND THEN AGAIN A FEW MONTHS LATER. THE VEHICLE HAS A STEERING ISSUE THAT HAS BEEN BROUGHT TO THE THEIR ATTENTION. THE STEERING LOCKS UP PERIODICALLY WHEN TRAVELING OVER 30MPH, AND HAS MADE ME AFRAID I WILL BE DRIVING AND LOCK UP PERMANENTLY. THE BRAKES ARE AN ISSUE ON THE VEHICLE NOW AND PRIOR TO RECALL FOR BRAKE ASSIST, IT IS STILL HARD TO STOP THE VEHICLE. AND BRAKES HAVE TO BE REPLACED EVERY 3 MONTHS. THERE IS DEFINITELY AN ELECTRICAL ISSUE WITH THIS VEHICLE AS THE EMERGENCY FLASHERS WORKED PERIODICALLY THEN COMPLETELY STOPPED WORKING, AS WELL AS THE RUNNING LIGHTS BURNING OUT WITHIN A MONTH OF REPLACEMENT ON THE PASSENGER SIDE OF THE VEHICLE. THE DEALERSHIP FEELS ITS NOT A PROBLEM. THIS VEHICLE MAY SHUT OFF FROM ELECTRICAL ISSUES EVENTUALLY. WHEN USING THE AIR CONDITIONER THE DASHBOARD FILLS WITH OVER A HALF INCH OF CONDENSATION AND LEAKS OUT OF THE VENTS PROFUSELY. VALVE COVER HAD TO BE REPLACED AGAIN. *TR
Power train, Engine, May 15, 2014
WHEN ACCELERATING TRANSMISSION WILL NOT RESPOND FOR A COUPLE OF SECONDS THEN WHEN IT DOES RESPOND THE WHOLE CAR JERKS WHEN IT GOES INTO GEAR. I HAVE TAKEN IT TO THE DEALERSHIP AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM. I NOW HAVE 40000 PLUS MILES AND STILL HAVING THE SAME PROBLEM. *TR
Power train, Apr 18, 2014
WHEN ACCELERATING FROM STOPPED POSITION TRANSMISSION WILL NOT RESPOND FOR A COUPLE OF SECONDS THEN WHEN IT DOES RESPOND THE WHOLE CAR JERKS WHEN IT GOES INTO GEAR. I HAVE TAKEN IT TO THE DEALERSHIP TWO TIMES. 1ST TIME WAS TOLD THAT "THIS WAS NORMAL OPERATION FOR THIS TRANSMISSION". 2ND TIME WAS TOLD THAT "THEY COULD NOT DUPLICATE THE PROBLEM". I NOW HAVE 40000 PLUS MILES AND STILL HAVING THE SAME PROBLEM. *TR
Power train, Engine, Apr 1, 2014
SINCE I FIRST PURCHASED MY 2011 CRUZE, I HAVE EXPERIENCED HESITATIONS IN THE AUTOMATIC TRANSMISSION CHANGING BETWEEN SECOND AND THIRD GEAR (APPROXIMATELY BETWEEN 35-40 MPH). IN THE LAST MONTH, THE HESITATIONS HAPPEN EVERY TIME I START FROM A STATIONARY POSITION. SOME OF THE HESITATIONS ARE MORE PRONOUNCED (I.E., AN ACTUAL LURCHING OF THE VEHICLE). THERE HAVE ALSO BEEN OCCURRENCES OF THE CAR NOT RESPONDING PROPERLY TO PRESSING THE ACCELERATION PEDAL. I FOUND THIS VERY ALARMING, AS IT HAPPENED DURING RUSH HOUR TRAFFIC. *TR
Power train, Vehicle speed control, Mar 29, 2014
BOUGHT BRAND NEW AND HAS ALWAYS HAD JERKING AND HESITATION WHEN HITTING ACCELERATOR. ALSO JERKING WHEN SHIFTING AND OVER REVVING DUE TO NOT SHIFTING PROPERLY. TOOK TO DEALERSHIP, THEY COULDN'T REPLICATE ISSUE. AT 36,000 MILES HAD TO HAVE ECM REPLACED DUE TO CAR STALLING OUT AT STOPS, RUNNING VERY ROUGH THEN STALLING AT STOPS. SEEMED TO HELP SOMEWHAT BUT DID NOT ALLEVIATE THE RUNNING ROUGH INTERMITTENTLY STILL AT STOPS WHICH IS SCARY AS DON'T KNOW WHEN IT MIGHT STALL OUT AND NOT GO AS MY JOB REQUIRES TRAVELING THROUGH THE WEEK. AT 50,000 MILES HAD TO HAVE ECM PROGRAM "UPDATED" AND SPARK PLUGS REPLACED...DEALERSHIP SAID PLUGS SHOULD BE ON A RECALL BUT THEY DID REPLACE NO CHARGE I PAID FOR LABOR CHARGES OF COURSE. CAR IS STILL RUNNING ROUGH INTERMITTENTLY AT STOPS, ALMOST STALLS OUT BUT HASN'T YET...I WOULD NEVER BUY ANOTHER CHEVY PRODUCT AND AM VERY SAD TO SAY THAT AS HAD MY 1998 MALIBU FOR 12 YEARS WITHOUT MAJOR ISSUES. THANK YOU. *TR
Power train, Engine, Mar 21, 2014
6 TO 8 RECALLS...AND THE TRANSMISSION JERKS WHEN YOU TAKE OFF FROM A STOP SINCE DAY ONE. KEEP TAKING TO DEALER AND THEY CLAIM TO NOT FIND ANYTHING. (1/17/2011-NOW) THE BRAKE PEDDLE SWITCH HAD TO BE REPLACED. (1/2014) THE SPARK PLUGS AND COIL PACK HAD TO BE REPLACED DUE TO THE SPARK PLUG BEING TIGHTENED TO TIGHT FROM THE FACTORY! ENGINE LIGHT CAME ON INDICATED THE SERVICE TRACTION CONTROL SYSTEM. (3/12/2014) WAS DRIVING HOME FROM WORK AS ALWAYS AND THE ENGINE LIGHT CAME ON AND INDICATED THAT THE AC CUT OFF DUE TO ENGINE OVER HEATING. (3/21/2014) THIS CAR HAS BEEN A LEMON FROM DAY ONE. IT STAYS IN THE DEALER SERVICE MORE THAT WE DRIVE IT... *TR
Power train, Mar 17, 2014
TL* THE CONTACT OWNS 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN JERKING ABNORMALLY. THE FAILURE WAS RECURRING OVER A TWO YEAR SPAN. THE VEHICLE WAS TAKEN TO A DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 50,000
Power train, Engine, Feb 12, 2014
TURNED ON CAR IN THE MORNING AND RECEIVED 2 MESSAGES OF "ENGINE POWER REDUCED", "SERVICE STABILI-TRAC", SERVICE TRACTION CONTROL" AS WELL AS A CHECK ENGINE LIGHT. ENGINE WOULD NOT GO ABOVE 1500 RPM'S. TOOK IT INTO DEALER AND WAS TOLD THAT I HAD A TRANSMISSION LEAK AND BECAUSE THEY DIDN'T HAVE TIME THEY WANTED ME TO RESCHEDULE FOR THE FOLLOWING WEEK. PROBLEM CONTINUED TO HAPPEN AND ON MY WAY IN TO WORK ON 02/11/14 THE PROBLEM HAPPENED TWO TIMES IN THE MORNING AND WAS FORCED TO PUT CAR IN PARK TURN OFF ENGINE AND RESTART. THEN HAPPENS 3 TIMES ONCE ON A VERY BUSY HIGHWAY INTO DOWNTOWN DENVER AND TWICE IN DOWNTOWN. CALLED DEALERSHIP AND WAS TOLD THAT I NEEDED TO BRING IT IN. WAS TOLD THAT IT WAS THE "THROTTLE BODY" WHICH IS A $450.00 FIX NOT COVERED UNDER POWER TRAIN WARRANTY . WITH SO MANY PEOPLE HAVING THIS PROBLEM AND ALMOST BEING HIT EVERY TIME IT HAPPENS DUE TO IT HAPPENING ABRUPTLY WHEN COLD IT IS A CLEAR SAFETY ISSUE AND NEEDS TO BE RECALLED. I SENSE THAT IF THEY DON'T THERE WILL BE A CLASS ACTION LAW SUITE IN THEIR FUTURE. *TR
Power train, Engine, Jan 24, 2014
MY CHILDREN & I ALMOST DIDN'T MAKE IT HOME! WAS EXPERIENCING ISSUES WITH THE HEAT NOT HEATING UP THE CAR ON TUESDAY AND ON YESTERDAY, I WAS DRIVING NORTH ON THE 394 EXPRESSWAY AND RECEIVED AN ERROR MESSAGE ON MY DASHBOARD OF "A/C SHUT OFF DUE TO HIGH TEMPERATURES" SO I TURNED THE HEAT OFF AND THE GAUGE SLOWED MOVED BACK DOWN. HOWEVER, AFTER DRIVING A SHORT DISTANCE FURTHER THE TEMPERATURE GAUGE HAD MOVED ALL THE WAY TO THE "RED" LINE AND I RECEIVE THE ERROR MESSAGE TO "SHUT THE ENGINE DOWN" BECAUSE OF OVERHEATING. I IMMEDIATELY PULLED AND SLOWLY THE GAUGE MOVED BACK TO THE NORMAL POSITION. I CALLED THE DEALERSHIP THAT WORKED ON MY CAR LESS THAN 3 WEEKS AGO AND THE SERVICE ADVISOR INFORMED ME THAT IT MAY BE ANOTHER GLITCH BUT HE WANTED TO ENSURE THAT ALL OF MY FLUIDS WERE FINE AND SINCE I WASN'T VERY FAR FROM THE DEALERSHIP TO BRING THE CAR IN (EVEN THOUGH THEIR SERVICE DEPT WAS CLOSING IN ABOUT 20 MINS). AFTER LOOKING AT THE CAR, THE SERVICE ADVISOR INFORMED THAT JUST ABOUT ALL OF THE COOLANT RAN OUT AND THERE WAS PROBABLY AN ISSUE WITH THE WATER PUMP. I WAS SHOCKED, BOTHERED & FRUSTRATED BECAUSE IT HAD BEEN LESS THAN A MONTH THAT I JUST HAD TO HAVE THIS CAR WORKED ON. FORTUNATELY, THE WATER PUMP DIDN'T COST ME ANYTHING DUE TO IT STILL BEING UNDER WARRANTY BUT THAT STILL DOESN'T CHANGE THE FACT THAT I'M A VERY DISSATISFIED CUSTOMER. *TR
Steering, Power train, Jan 24, 2014
WAS PARKED IN FRONT OF AN ESTABLISHMENT AND WAS UNABLE TO REMOVE IGNITION KEY OR MOVE THE GEAR SHIFT UP AND DOWN. I WAS ABLE TO REMOVE THE OVERDRIVE BOX IN FRONT OF THE GEAR SHIFT SO I COULD SHIFT THE CAR INTO GEAR AND DRIVE HOME, HOWEVER, BECAUSE THE CAR WAS NOT RECOGNIZING THE GEAR SHIFT WAS IN PARK I WAS STILL UNABLE TO REMOVE THE IGNITION KEY WHEN I GOT HOME SO THE CAR'S BATTERY DIED. I CONTACTED ONE OF CHEVY'S TOW SERVICES IN ORDER TO GET THE CAR TOWED BUT DUE TO THE CAR BEING IN THE GARAGE, THE TOW DRIVER SUGGESTED THAT HE TRY TO JUMP THE CAR TO AVOID HAVING TO PUSH THE CAR MANUALLY OUT OF THE GARAGE. THE CAR STARTED AND I WAS ABLE TO DRIVE IT TO THE DEALERSHIP. AFTER 3 DAYS OF WORKING ON THE CAR, THE SERVICE MANAGER TOLD ME THAT THE JUMP MAY HAVE FRIED THE COMPUTER SO IT NEEDED TO RECONFIGURED WHICH COST ME OVER $1000 (DUE TO IT NOT BEING UNDER WARRANTY). I WAS ONLY MADE AWARE OF THE MANY RECALLS THAT CHEVY HAS HAD ON THE CRUZE DUE TO HAVING TO TAKE THE CAR INTO THE DEALERSHIP AGAIN (WATER PUMP NEEDED TO BE REPLACED) AND TALKING TO ANOTHER CUSTOMER ABOUT MY DISTASTE & FRUSTRATION THAT I'VE BEEN EXPERIENCING WITH THIS CAR. I WAS NEVER MAILED ANY OF THE RECALLS WHICH I CAN'T UNDERSTAND WHY AS I'M ALWAYS RECEIVING MAILINGS FROM THE DEALERSHIP WHERE I PURCHASED MY CAR. I FEEL AS THOUGH THE INITIAL PROBLEM WAS DUE TO TWO OF CHEVY'S RECALLS (CAMPAIGN #11V273000 & 11V270000) SO CHEVY SHOULD HAVE PAID FOR THE REPAIRS. THIS ISSUE IS ONE OF THE MANY ISSUES I'VE HAD SINCE I PURCHASED THE CAR BRAND NEW IN JUNE 2011. *TR
Power train, Dec 17, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT UPON INITIAL START UP, HE NOTICED AN ABNORMAL NOTICE IN THE REAR OF THE VEHICLE WHEN SHIFTING INTO GEAR. THE VEHICLE WAS TAKEN TO THE DEALER FIVE DIFFERENT TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Power train, Vehicle speed control, Engine, Nov 25, 2013
2011 4DR ECO.VEHICLE LEAKING ANTIFREEZE, STRONG SMELL OF COOLANT AND RECALL NHTSA CAMPAIGN 12V288 GM 12081 OIL ON ENGINE SHIELD, REPAIR DONE 11/7/2013 WHILE VISITING COLORADO SPRINGS, CO... DEALER INVO CLAIMS THERMOSTAT HOUSING LEAKING, REPLACED PART...CRUISE CONTROL NOT HOLDING. ..NOT ADDRESS...11-12-2013 2ND FAILURE COOLANT LEAK AND OIL MILEAGE AT FAILURE 93513 DEALER FOUND LEAK AT THE CORNER OF WATER OUTLET ON REAR CYLINDER HEAD, AND REPLACED OUTLET TUBE..11-23-13 WENT TO START MY CAR FOUND ANTIFREEZE AND OIL LEAKING ON THE GROUND....CALLING DEALER IN COLORADO SPRINGS AGAIN...THIS IS [XXX]...SOMETHING WHEN ITS COLD IS CAUSING COOLANT AND OIL TO LEAK...FOUND MANY SERVICE BULLETINS FOR THESE ITEMS AND 2 RECALLS FOR THIS PROBLEM... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Power train, Oct 28, 2013
EVERY TIME I USE MY HEATER I GET A STRONG BURNING SMELL OF COOLANT/ ANTIFREEZE AND LOSS OF COOLANT. MOSTLY WHEN I AM STOPPED AT A TRAFFIC LIGHT/STOP SIGN AND IT'S INTERMITTENT BETWEEN SLIGHT OR REALLY STRONG. I DID A LOT OF ONLINE RESEARCH AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME COMPLAINTS, EVEN FOUND LOCAL NEWS STORIES FROM OTHER STATES ON YOUTUBE. ALL FINGERS SEEM TO POINT TO THE HEATER CORE AND OR THE GREASE USED IN THE HVAC SYSTEM.THE SMELL IS SO BAD SOMETIMES THAT I HAVE TO ROLL DOWN AT LEAST TWO WINDOWS AND TURN OFF THE INTERIOR FAN UNTIL I START DRIVING AGAIN. I BOUGHT THE CAR CERTIFIED USED A COUPLE OF MONTHS AGO AND THEY SHOULD HAVE CAME UP WITH A SOLUTION 2 YEARS AGO WHEN THE PROBLEM AND COMPLAINTS STARTED. THIS ISSUE NEEDS TO BE RECALLED ALREADY. THIS IS A HEALTH ISSUE! I WOULD REALLY LIKE TO ENJOY MY FIRST NICE CAR AND NOT WORRY ABOUT GETTING SICK OR DYING FROM THIS! *TR
Power train, Other or unspecified, Engine, Sep 16, 2013
MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION. STARTING ABOUT 2 MONTHS AFTER I BOUGHT THE CAR IN 2010 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS NORMAL.THE ISSUE IS GETTING WORSE SO I BROUGHT THE CAR IN TO DEALERSHIP AGAIN AND WAS TOLD THERE WAS NOTHING WRONG.MY CAR WAS IN FOR OTHER RECALLS AND THEY GAVE ME A LOANER 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR
Power train, Engine, Sep 11, 2013
I PURCHASED THIS VEHICLE NEW FROM A CHEVY DEALERSHIP IN EDEN PRAIRIE, MN. AFTER ONLY 2 MTHS, IT BEGAN INTERMITTENTLY HESITATING, LURCHING FORWARD WHEN ATTEMPTING TO ACCELERATE (WHILE SOMETIMES BLOWING HOT AIR FROM THE AC) & REFUSING TO ACCELERATE. MULTIPLE TIMES IT HAS COMPLETELY STALLED OUT (WHILE DRIVING 30-40 MPH ON A HIGHWAY & WHEN ACCELERATING FROM A STOP ON A HILL RESULTING IN ROLLING BACKWARD). IT IS CURRENTLY AT THE DEALERSHIP FOR THE 4TH TIME FOR THIS SPECIFIC ISSUE, BUT DOES NOT SHOW ANY CODES (NO SES LIGHT). THEY HAVE MADE MANY REPAIRS IN AN ATTEMPT TO FIX THIS ISSUE (LEAKING WATER PUMP, REPROGRAMS, WASTEGATE SOLENOID REPLACEMENT, ETC), BUT THE PROBLEM STILL PERSISTS. I AM CONCERNED THAT MY CAR WILL STALL WHILE ON A HIGHWAY OR PASSING THROUGH AN INTERSECTION, WHICH WOULD POSE A HUGE SAFETY THREAT. I HAVE SEEN NUMEROUS SIMILAR COMPLAINTS & WOULD LIKE GM TO ACCEPT RESPONSIBILITY & REPLACE/RECALL THESE VEHICLES. *TR
Power train, Engine, Aug 3, 2013
AFTER ABOUT 10,000 MILES THE CAR HESITATES WHEN THE ACCELERATOR IS PUSHED. AROUND 20 TO 30 MPH WHEN NEEDING TO SPEED UP THE VEHICLE THE VEHICLE WILL STALL THE TRANSMISSION WILL THEN KICK IN WITH NOISE. VERY UNSAFE TO DRIVE IN MODERATE TO HEAVY TRAFFIC IN CITIES. I HAVE BEEN IN TRAFFIC WITH MULTIPLE LANES AND WANTING TO PASS SOMEONE. WHEN PUSHING THE ACCELERATOR TO PASS THE CAR JUST SITS THERE! THEN AFTER A HESITATION THE CAR WILL POP THEN FINALLY MOVE. CAR HAS BEEN IN THE SHOP FOR THIS PROBLEM AT THE DEALERSHIP WHERE THEY STATE NOTHING IS WRONG WITH THE CAR. I EVEN HAD ONE OF THE MECHANICS TELL ME THAT FOR THESE TYPES OF TRANSMISSIONS IT IS NORMAL! HOW CAN THIS BE SAFE! IF I WASN'T AWARE OF MY DRIVING AND A VERY GOOD DRIVER I WOULD HAVE HAD MULTIPLE WRECKS WITH THIS ISSUE. LUCKILY I HAVE BEEN ABLE TO OVER CORRECT WHEN THE SITUATION OCCURS. AT ONE POINT I HAD TO PULL OFF THE INTERSTATE DUE TO THE FACT I WAS PUSHING THE GAS PETAL ALL THE WAY TO THE FLOOR AND MY CAR JUST STALLED AT 23 MPH FOR OVER 15 SECONDS UNTIL I PULLED OVER, RELEASED THE PETAL AND ENGAGED AGAIN. *TR
Power train, Jul 7, 2013
THE FLY WHEEL BECAME LOOSE CAUSING FRICTION AND HEAT. HEAT FROM THE FRICTION OF THE FLY WHEEL CAUSED THE CLUTCH TO MELT. *TR
Power train, Jul 2, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ENGAGING FROM FIRST TO SECOND GEAR. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING WAS RUNNING, THE HESITATION BECAME WORSE. THE VEHICLE WAS TAKEN TO THE DEALER AND ALTHOUGH THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, THE CONTACT WAS ADVISED THAT THERE WAS NOT A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 13,000. *TR
Power train, Engine, Jun 24, 2013
VEHICLE FAILED TO ACCELERATE OFF OF THE ON RAMP ONTO THE HIGHWAY. THE ENGINE COULD BE HEARD REVVING UP, BUT DID NOT INCREASE IN SPEED. WHEN EXITING THE HIGHWAY, I PULL OFF TO THE SIDE OF THE ROAD, SHIFTED THE VEHICLE INTO PARK, THEN BACK INTO DRIVE AND THE VEHICLE WOULD NOT GO FORWARD. EVEN IN MANUAL MODE THE CAR WOULD NOT SHIFT INTO A FORWARD MOVING DRIVER. *TR
Power train, Jun 24, 2013
6/22/2013 I NOTICED TRANSMISSION LEAKING OIL. BEFORE THAT TRANSMISSION STARTED TO SLIP ON HIGHWAY AND IN TRAFFIC. I TOLD DEALER BEFORE THAT I THINK THE TRANSMISSION IS BAD. DID NOT CHANGE GEARS PROPERLY. DEALER UPDATED COMPUTER BUT TRANSMISSION STILL HAD A HARD SHIFT. CAR WILL BE TAKEN TO DEALER TO HAVE CHECKED. RIGHT NOW IT LOOKS LIKE TRANSMISSION HAS TO BE REPLACED. GM SHOULD RECALLED AND REPLACED TRANSMISSIONS. TRANSMISSIONS CAN SLIP ON HIGHWAY OR IN TRAFFIC AND COULD CAUSE AN CRASH OR BRAKE DOWN. ALSO I HERE THAT OTHER PEOPLE ARE HAVING PROBLEMS WITH THEIR CRUZE. *TR
Engine and engine cooling, Power train, Jun 18, 2013
THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE OWNERS ONE OF THEM SAID HE WAS TOLD THE PROBLEM WAS DUE TO " TURBO LAG ". THIS IS A PERIOD IN TIME THAT THE TURBO MOTOR MUST CATCH UP TO THE RPM'S OF THE ENGINE WHICH RESULTS IN THE HESITATION. THIS IS VERY DANGEROUS WHEN TRYING TO ENTER A HIGHWAY OR MANEUVER OUT OF A CRITICAL SITUATION. GM MUST ACKNOWLEDGE THIS MALFUNCTION AND RECALL AFFECTED VEHICLES AND REPAIR THEM WHICH CAN BE DONE BY TWEEKING THE TURBO TO SYNC WITH THE ENGINE.
Power train, Jun 17, 2013
I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM STOPPED OR NEARLY STOPPED AND ACCELERATE TO GO AGAIN, THE TRANSMISSION JUST REVS AS IF IT IS IN NEUTRAL. THIS IS NOT SAFE - MAKE ME A PRIME CANDIDATE FOR A REAR-END COLLISION. WHEN TRAVELING AT CRUISING SPEED OF 50-60MPH, IT IS CHOPPY AND SHIFTING WHEN YOU WOULD NOT EXPECT IT TO SHIFT. WHEN COMING TO A FAST STOP, IT CLUNKS AND THEN LUNGES - SO FIRM PRESSURE ON THE BRAKE PEDAL IS NECESSARY NOT TO HIT THE CAR IN FRONT OF ME. I HAVE HAD THE CAR INTO THE CHEVY DEALERSHIP 5 TIMES NOW AND AM TOLD THAT SINCE THE CHEVY MECHANIC CANNOT DUPLICATE THE PROBLEMS AND THERE ARE NO LIGHTS ON THERE IS NOTHING THAT CAN BE DONE. AND IT IS CURRENTLY IN THE SHOP RIGHT NOW FOR THE ABOVE PROBLEMS FOR THE 5TH TIME. *TR
Engine and engine cooling, Power train, Jun 13, 2013
WHEN MY CAR IS IN PARK, AND I TAKE IT OUT OF PARK TO ACCELERATE, THE ENGINE REVS UP AND IT "JUMPS" OUT OF GEAR. IF I AM SITTING IDLY AT A STOP LIGHT, IT DOES THE SAME THING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TOLD ME; AFTER PERFORMING ALL THE REQUIRED TEST, NOTHING WAS WRONG WITH IT. IF I AM TURNING AND ONCE I ACCELERATE AFTER THE TURN, IT LOOSES POWER.
Power train, May 21, 2013
I PURCHASED MY NEW CAR IN MAY OF 2011, MY FIRST YEAR I HAD NO PROBLEMS. MY SECOND YEAR I HAVE LOST BRAKES TOOK IT TO DEALER AND THEY REPLACED MY BRAKE SWITCH. AND NOW IT IS HAVING SHIFTING ISSUES. IT REVS HIGH WHEN REMOVED FROM PARK TO DRIVE WHEN YOU LEFT OFF THE BREAK IT JERKS HARD THROWING YOU BACK INTO THE SEAT. IT ALSO LOSES POWER. IF IM STOPPED AND TRY TO PULL OUT IT DOES NOT WANT TO GO. IT HESITATES THEN IT WILL TAKE OFF QUICKLY. THE HESITATION IS VERY UN SAFE. I HAVE BEEN ALMOST HIT BY AN ON COMING CAR DUE TO IT. LUCKILY IT TOOK OFF SO NO ACCIDENT THAT TIME. I DO NOT TRUST IT. I RECENTLY LOST POWER GOING UP HILL AROUND A TURN I WAS ACCELERATING BUT LOSING SPEED. I COMPLETELY LEFT OFF THE ACCELERATOR AND REAPPLIED IT WAS A SLOW RESPONSE BUT FINALLY TOOK OFF AND DROVE. IT IS NOT SHIFTING PROPERLY. I HAVE AN AUTOMATIC. IT JUST SEEMS HARD SHIFTING AND JERKY WHEN IT DOES SHIFT. THIS IS A MAJOR ISSUE. SOMEONE IS GOING TO GET KILLED FROM THE SLUGGISH DELAY THESE VEHICLES ARE HAVING THEN GM WILL BE SUED. MINE SEEMS TO BE GETTING WORSE YESTERDAY 20 MAY 2013 WAS THE FIRST FOR LOSE OF POWER UP HILL. I HAVE NOT YET HAD MY BACK TO DEALER OVER THIS ISSUE BUT SINCE IT IS GETTING WORSE AND ACTING UP MORE OFTEN I WILL TAKING IT IN AND SEE WHAT THEY SAY ABOUT IT. *TR
Power train, May 7, 2013
I PURCHASED MY FIRST NEW CAR IN 2011 AND THE FIRST YEAR WENT GREAT THEN EVERYTHING CHANGED AFTER THAT. THE CAR WOULD IDLE A LOT HIGHER THEN IT STARTED JERKING WHEN I DECELERATED AND ACCELERATED LIKE IT HAD A HARD TIME SHIFTING INTO GEARS. TOOK IT TO THE DEALER IN KALAMAZOO AND THEY RAN A DIAGNOSTIC AND CAME BACK WITH NOTHING. THEY EVEN KEPT IT FOR 3 WEEKS AND WEREN'T ABLE TO RECREATE IT THEN AS SOON AS I GOT IT ACTED UP. THEN SHORTLY AFTER THAT THE CAR WOULDN'T SHIFT GEARS UNTIL IT REACHED ABOUT 3000 TO 3500 RPMS ALONG WITH LAG IN ACCELERATION WHEN STEPPED ON THE GAS PEDAL. THIS ONLY HAPPENS PERIODICALLY. THIS HAS BEEN SOO FRUSTRATING AND I'M DISAPPOINT IN CHEVY AT THE MOMENT AND I QUESTION ON BUYING A NEW ONE IN THE FUTURE. *TR