2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: power train
193 reports, newest first. Show all
Power train, Apr 26, 2013
ON APRIL 2, 2013 MY CAR DID NOT CHANGE GEARS PROPERLY AND IT HAD A LOUD NOISE. I COULD NOT MAKE IT TO THE ROBBINS CHEVROLET DEALERSHIP, SO I PULLED OVER AT THE NEAREST GAS STATION AND CALLED ROBBINS CHEVROLET AND EXPLAIN THIS PROBLEM OF THE TRANSMISSION ISSUE. THEY STATED TO CALL THEIR WRECKER SERVICE AND BRING THE CAR INTO THE DEALERSHIP. I CALLED THE WRECKER AND MY WAIT TIME WAS 30 MINUTES AND I WAS TAKEN TO THE CAR DEALERSHIP SERVICE AREA AND ARRIVED AROUND 10:45AM. I EXPLAINED HOW THE CAR WAS STRAINING TO PULL GEARS AND IT WAS UNSAFE TO CONTINUE TO DRIVE IT IN THAT CONDITION. I WAS GIVEN A LOANER CAR AND THE ADVISOR, ALEX CALLED ME AROUND 4PM AND STATED MY CAR HAD A MECHANICAL ISSUE WITH THE TRANSMISSION AND THE POWERTRAIN COVERAGE WARRANTY COVERED THE EXPENSES AND IT WOULD BE AVAILABLE FOR PICK UP ON 4/26/2013. *TR
Power train, Electrical system, Engine, Apr 23, 2013
I HAVE A CHEVROLET CRUZE, I BOUGHT IT IN OCTOBER OF 2010; AFTER A FEW MONTHS I DISCOVERED THAT MY CAR WAS SHIFTING ROUGHLY. I ALSO NOTICED THAT MY CAR WOULD NOT GAIN SPEED AT A NORMAL RATE. I HAVE FOUGHT FOR 2 YEARS TO HAVE MY CAR INSPECTED AND REPAIRS TO BE DONE; NOTHING HAS COME OF IT YET. I NOTIFIED GM WITH THE ISSUE AND WAS TOLD THAT THEY WOULD PUT IN A NEW TRANSMISSION. I WAS ALSO NOTIFIED THAT THE ISSUE WOULD PERSIST, IT IS THE WAY MY MODEL TRANSMISSION WORKS. I KNOW THIS IS A SAFETY CONCERN, MY CAR HAS ALREADY LEFT ME STRANDED ONCE. I BELIEVE THAT GM IS GOING UNDER THE RADAR AND JUST TRYING TO APPEASE ME WITH A NEW TRANSMISSION. I ALSO BELIEVE THAT MORE CAN BE DONE FOR THE PROBLEMS THAT PERSIST IN MY CAR AND GM IS REFUSING FOR IT TO BE DONE. MY CAR IS A SAFETY HAZARD FROM THE NUMEROUS RECALLS TO THE TRANSMISSION AND COMPUTER DEFECTS. GM IS TRYING TO PUSH ME INTO ACCEPTING AN AMOUNT THAT IS LESS THEN HALF OF WHAT I HAVE PAID INTO THE CAR OR TAKE THE TRANSMISSION. I HAVE NO OTHER OPTIONS FROM THEM. I WOULD VERY MUCH APPRECIATE SOME GUIDANCE IN THIS MATTER. THANK YOU *TR
Power train, Apr 5, 2013
VEHICLE HESITATES ON ACCELERATION AND DID EVER SINCE PURCHASED ON 6/22/11. DEALER COULD NOT FIND ANYTHING WRONG ACCORDING TO THEIR DIAGNOSIS "CUSTOMER CONCERN NOT DUPLICATED". MANY MANY OTHER 2011 CHEVY CRUZE OWNERS ARE EXPERIENCING THE SAME EXACT ISSUE AFTER SEVERAL UNSUCCESSFUL VISITS TO DEALER SERVICE. *TR
Power train, Jan 30, 2013
I PURCHASED MY VEHICLE NEW AND I AM THE ONLY OWNER/ DRIVER. THE TRANSMISSION HAS ALWAYS BEEN JERKY AND LAGGING. IT HAS BEEN TO THE DEALER MULTIPLE TIME FOR SERVICE. WHEN YOU PRESS THE ACCELERATOR THERE IS A LAG BEFORE THE VEHICLE ACCELERATES. IT IS NOT A SMOOTH RIDE. THE TRANSMISSION SHIFTS AT VERY HIGH RPM'S. WHEN IT DOES SHIFT IT IS VERY ROUGH! *TR
Power train, Jan 26, 2013
I HAVE A 2011 CHEVY CRUZE LTZ AND I WAS JUST WONDERING IF IT WAS NORMAL IN THE COLD WEATHER THAT THE RPM GAUGE GOES ALL THE WAY UP TO 3500 RPMS BEFORE SHIFTING INTO THE NEXT GEAR? *TR
Power train, Jan 21, 2013
MY 2011 CHEVY CRUZE HAS AN ERRATIC SHIFTING TRANSMISSION. AT TIMES IT IS CONFUSED AND HUNTS FOR GEARS. AT OTHER TIMES, IT HAS BANGED INTO GEAR. MOST OF MY DRIVING IS IN STOP AND GO TRAFFIC AND NOT HIGHWAY DRIVING. THE SCARIEST PART IS THE LACK OF ACCELERATION AT TIMES WHEN STEPPING ON THE GAS. SEVERAL MONTHS AGO, WHILE EXITING A SHOPPING CENTER, I ALMOST GOT HIT BY A BUS I WAS A LITTLE INTO THE ROAD AND HAD TIME TO GO BEFORE THE BUS GOT TO ME, BUT WHEN I STEPPED ON THE GAS, NOTHING HAPPENED! LUCKILY, THE BUS HAD ROOM TO GO AROUND ME! I HAVE COMPLAINED TO THE DEALER MANY TIMES ABOUT THIS SITUATION, BUT AM TOLD THERE IS NO NEW UPDATE OR TRANSMISSION REFLASH FROM GM. SO, I THOUGHT IT WAS TIME TO STEP THINGS UP BECAUSE I DID A LOT OF RESEARCH ON THE INTERNET CONCERNING THIS VERY TRANSMISSION ISSUE AND LACK OF ACCELERATION FOR THE 2011 CRUZE AND IT SEEMS TO BE A COMMON COMPLAINT OF MOST 2011 CRUZE OWNERS UNLESS THEY HAVE HAD SOMETHING CALLED A TRIFECTA TUNE DONE TO THEIR CARS, AT THEIR OWN EXPENSE. THEY CLAIM THIS PROCEDURE "CURES" THE SHIFTING PROBLEM. FIRST OFF, MY CAR IS A LEASE, SO I CANNOT MODIFY MY CAR IN ANY WAY. SECONDLY, WHY SHOULD I PAY HUNDREDS TO FIX SOMETHING THAT IS GM'S PROBLEM. ABOUT SIX MONTHS AGO, I CONTACTED GM CUSTOMER SERVICE. FROM ABOUT JULY, 2012 TO NOV. I HAVE BEEN HOOKED UP WITH THREE DIFFERENT PEOPLE WHO WERE WITH THE EARLY RESPONSE TEAM IN THE BUSINESS RESOURCE CENTER. THERE WERE A TON OF PHONE CALLS FROM THEM, BUT IT WAS ALL TALK AND NO ACTION EXCEPT FOR A NEW TCM THAT WAS INSTALLED IN AUG. AT 10,196 MILES. THAT DID NOTHING TO IMPROVE THE TRANSMISSION SHIFTING. I THEN CONTACTED GM CORPORATE ON NOV. 7TH TO EXPLAIN MY PROBLEM. FROM THEN UNTIL TODAY, JAN.21, 2013 I DEALT WITH A GENTLEMEN. FINALLY, ON JAN. 15, AN ENGINEER WAS SENT TO MY DEALER. CONCLUSION- LIKE EVERYONE ELSE WITH THIS PROBLEM- "OPERATING AS DESIGNED"! I FEEL THIS IS A SAFETY ISSUE
Power train, Jan 16, 2013
THE CAR HAS PROBLEMS WITH ACCELERATION. IT POSES A SAFETY CONCERN ESPECIALLY WHEN CROSSING TRAFFIC AND OR PASSING ANOTHER CAR. YOU CAN BE DRIVING THE CAR AND IT WILL LITERALLY LOSE POWER- AND THEN YOU HAVE TO PRESS THE PEDAL TO THE FLOOR- AND HOPE IT GOES. SOMETIMES THE CAR WILL SOUND AS IF IT IS IN IDLE MODE WHEN IN DRIVING THE CAR. WHEN YOU START THE CAR AND BEGIN DRIVING IT JERKS AND IT LUNGES- IT FEELS LIKE YOU ARE BOUNCING AROUND. THE CAR STILL HAS ITS MANUFACTURES WARRANTY AND I HAVE HAD IT AT THE DEALER'S AUTO SHOP ON SEVERAL OCCASIONS- ONE GUY THERE BELIEVES SOMETHING IS WRONG WITH THE CAR BUT IS NOT ABLE TO FIND WHAT IT IS. UNFORTUNATELY, I AM TOLD THERE IS NOTHING WRONG WITH THE CAR AND THAT IS THE "CHARACTERISTICS" OF THAT CAR DUE TO THE TURBO. I DISAGREED. I BELIEVE IT POSES A SAFETY ISSUE- I HAVE NEVER TOLD MY MOTHER BEFORE THE FOLLOWING ABOUT A CAR. "IF I DIE IN THIS CAR SHE BETTER START LOOKING AT GENERAL MOTORS." I HAVE NEVER FELT SO UNSAFE IN A CAR- AND THE MAIN REASON I PURCHASED THE CAR WAS FOR ALL ITS SAFETY FEATURES. IRONIC. I HAVE READ THE SAME COMPLAINTS ON THE WEB- UNFORTUNATELY IT WILL NOT BE ADDRESSED UNTIL SOMEONE IS EITHER DEAD OR SERIOUSLY INJURED FOR GM TO ADDRESS THESE COMPLAINTS. *TR
Power train, Jan 9, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE EXITED THE VEHICLE WITH THE GEAR SHIFTED IN PARK AND THE ENGINE IN OPERATION. THE CONTACT WAS STANDING ON THE PASSENGER'S SIDE OF THE VEHICLE AND WITHIN SEVERAL MOMENTS, THE VEHICLE ROLLED AWAY IN REVERSE. THE CONTACT ATTEMPTED TO RE-ENTER THE VEHICLE ON THE DRIVER'S SIDE AND THE VEHICLE BEGAN TO DRAG HER UP AGAINST A CONCRETE POLE. THE CONTACT LANDED ON THE GROUND WHERE THE FRONT DRIVER'S SIDE TIRE WAS AND THE VEHICLE THEN DROVE OVER HER LEFT FOOT. THE CONTACT'S LEFT ARM SUSTAINED A SEVERE FRACTURE TO THE RADIUS AND HUMERUS. THE CONTACT ALSO SUSTAINED NERVE DAMAGE TO THE LEFT FOOT. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE EXTERIOR BODY DAMAGES WERE REPAIRED. SOME TIME LATER, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V273000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION-PRNDL). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE AND THE VIN WAS UNAVAILABLE.
Power train, Dec 17, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT NO COST TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 22,001.
Power train, Vehicle speed control, Engine, Dec 14, 2012
VEHICLE WAS PURCHASED USED WITH 18*** MILES ON THE ODOMETER. VEHICLE TRANSMISSION SHIFTS ERRATICALLY WHEN DRIVING IN CITY CONDITIONS. PROBLEM MAY CAUSE STALLING OF VEHICLE AT LOWER HIGHWAY SPEEDS. THE TRANSMISSION APPEARS TO SLIP AT SLOW SPEEDS. BEFORE SHIFTING, VEHICLE REGULARLY HITS MAXIMUM (RED LINE) RPM. POOR DOWNSHIFTING INTO LOWER GEARS CAUSES VEHICLE TO LUNGE FORWARD AT LOWER SPEEDS. MOST NOTABLY FROM PARK TO DRIVE. ON ICY ROADS, THE HARD SHIFTING MAY CAUSE THE VEHICLE TO LOOSE TRACTION, RESULTING IN A CRASH, CAUSING FATALITIES OR INJURIES TO THE OCCUPANTS. VEHICLE WAS TAKEN TO DEALERSHIP, TECHNICIANS WERE UNABLE TO REPRODUCE CUSTOMER COMPLAINT. MANUFACTURER WAS NOT CONTACTED. CURRENT MILEAGE 28***. *TR
Power train, Nov 30, 2012
THE AUTOMATIC TRANSMISSION SHIFTS VERY HARD BETWEEN FIRST AND SECOND GEAR, AND SECOND AND THIRD GEAR. THIS HAPPENS WHEN THE TRANSMISSION IS SHIFTING UP OR DOWN. THE OCCUPANTS IN THE VEHICLE GET A WHIPLASH EFFECT EVERY TIME THE CAR SHIFTS BETWEEN THESE GEARS. ALSO THE TRANSMISSION TAKES TOO LONG TO FIND A GEAR RESULTING IN THE VEHICLE NOT ACCELERATING WHEN THE DRIVER COMMANDS IT. THE CAR HAS STALLED WHILE STARTING DRIVING AWAY FROM A RED LIGHT FROM A FULL STOP, REQUIRING THE DRIVER TO RESTART THE VEHICLE. THIS SHOULD NOT HAPPEN IN A CAR WITH AN AUTOMATIC TRANSMISSION. WHILE IN MOTION THE CAR WILL SHIFT INTO NEUTRAL AND WILL NOT RESPOND TO THE DRIVERS PUSH ON THE GAS PEDAL. IT WILL THEN SLAM INTO GEAR, CAUSING A MORE VIOLENT WHIPLASH EFFECT THAN WHEN IT IS SHIFTING AS MENTIONED EARLIER IN THIS COMPLAINT. I HAVE TAKEN THE CAR TO THE LOCAL DEALERSHIP MULTIPLE TIMES FOR THESE ISSUES AND THEY KEEP TELLING ME THAT THE TRANSMISSION IS OPERATING NORMALLY. NO TRANSMISSION SHOULD OPERATE THIS WAY, AND NO OTHER VEHICLE I HAVE EVER DRIVEN OPERATES AS BAD AS THIS 2011 CHEVY CRUZE. THE GM CUSTOMER SERVICE PEOPLE HAVE OPENED MULTIPLE CASES AND TRIED TO HELP ME WITH THIS BUT THEY HAVE NOT FOLLOWED THROUGH WELL ENOUGH AND I AM STUCK WITH A DEFECTIVE TRANSMISSION IN THIS CAR. *TR
Power train, Nov 14, 2012
CAR WILL NOT ACCELERATE WHEN PULLING INTO TRAFFIC. THIS IS A PROBLEM THAT HAPPENS INTERMEDIATELY. YOU LET UP ON THE BRAKES AND PRESS THE ACCELERATOR AND THE CAR JUST CREEPS FORWARD AND DOES NOT ACCELERATE. OCCURS MOST OFTEN WHEN THE CAR IS COLD OR THE A/C IN ON AND/OR YOU ARE MAKING A RIGHT OR LEFT TURN, HOWEVER, IT CAN OCCUR AT ANYTIME. THE ONLY SOLUTION IS TO PRESS THE ACCELERATOR TO THE FLOOR AT WHICH POINT THE CAR WILL ACCELERATE TOO QUICKLY AND THROWS THE VEHICLE INTO TRAFFIC. THE DATES AND MILEAGE GIVEN ABOVE ARE ESTIMATES ON MY PART. THE CAR HAS BEEN ACTING THIS WAY SINCE WE GOT IT. *TR
Engine and engine cooling, Power train, Aug 22, 2012
2011 CHEVY CRUZE. CONSUMER STATES VEHICLE SLOWS DOWN BY ITSELF *TGW THE CONSUMER STATED THE VEHICLE WOULD SLOW DOWN AS IF IT WERE IN FIRST GEAR, INSTEAD OF HIGH GEAR.
Power train, Vehicle speed control, Engine, Aug 17, 2012
I BOUGHT THIS VEHICLE AS A PRESENT FOR MY FATHER. AFTER GETTING IT HOME, (DRIVING IT HOME WAS ALL HIGHWAY), HE DROVE IT AROUND THE BLOCK AND NOTICED IT HAD A LAG IN THE VEHICLE SPEED. IT ALMOST FELT AS THOUGH IT WAS A MANUAL TRANSMISSION. I DROVE IT HOME THAT NIGHT AND NOTICED THE SAME FEELING. IT'S ALMOST AS THOUGH IT TAKES A LOT OF EFFORT OUT OFTHE CAR TO KEEP DRIVING. IT DOWNSHIFTS BEFORE ITS SUPPOSED TO WHEN DRIVING AND AS A RESULTS ISN'T GETTING THE GAS MILEAGE ITS SUPPOSED TOO. DRIVING CITY, IT WAS ONLY GETTING 18-19MPG FOR ME. IT DOES MUCH BETTER ON THE HIGHWAY, OVER 55MPH, THEN WITH CITY DRIVING. TOOK IT BACK TO THE DEALER, WHO TOOK IT TO A BIGGER CHEVY DEALER AND THEY STATED NOTHING WAS WRONG. GOT IT BACK AND ITS THE SAME WAY. WE LOVE THE CAR BUT WILL NOT DRIVE IT BECAUSE WE ARE AFRAID OF NOT KNOWING WHAT'S WRONG WITH IT AND POSSIBLY HAVING SOMETHING SERIOUS HAPPEN TO IT. WE HAVE 2 LITTLE ONES THAT WE NEED TO WORRY ABOUT WHO RIDE IN THE CAR AS WELL. SEEMS PRETTY UNSAFE TO HAVE A CAR DOWNSHIFT AND LAG WITH SPEED ASPECT WHEN ITS NOT SUPPOSED TOO. WISH A RECALL WOULD COME OUT. *TR
Power train, Aug 15, 2012
SINCE I PURCHASED THE CAR LAST YEAR, IT HAS SHIFTED HARD EITHER IN AUTO OR MANUAL. MOSTLY AUTO. HOWEVER, WHEN IT SHIFTS DOWN TO FIRST GEAR IN MANUAL, IT JERKS ME FORWARD. THIS IS AN ONGOING PROBLEM AND NO REAL DATE TO BE ASSOCIATED TO. I HAVE HAD IT IN THE DEALERSHIP TWICE BUT THE 'COMPUATER' SAYS THERE IS NOT A PROBLEM. AFTER MUCH FRUSTRATION AND BEING HONKED AT WHEN I CAN'T ACCELERATE QUICK ENOUGH AT A LIGHT, I FILED A COMPLAINT WITH GENERAL MOTORS LAST WEEK. THEY RESPONDED QUICKLY BUT TODAY I FIND OUT THAT THE DEALERSHIP WILL NOT WORK WITH ME ON GETTING OUT OF THE CAR. IT'S BASICALLY ABOUT PAYING MORE TO GET IN ANOTHER VEHICLE. THE COMPUTER SAID IT WAS FINE, SO IT'S FINE. IF I HAD A SMALL CHILD, I WOULD NOT WANT THEM IN THIS CAR! I WILL NOT BE DRIVING MY GRANDSON IN THIS CAR. THIS IS ABSOLUTE INSANITY TO COMPLETELY IGNORE A COMMON ISSUE. I GOOGLED AND FOUND HUNDREDS OF PEOPLE COMPLAINING ABOUT THE VERY THING ON THE LS MODEL. EVEN A SALESPERSON TOLD ME HE DOESN'T NOT RECOMMEND THIS CAR TO ANYONE! *TR
Power train, Jul 28, 2012
SEVERE DRIVE TRAIN DECOUPLING, AND HOOK UP DELAY, WHEN ATTEMPTING TO ACCELERATE INTO TRAFFIC AND SUBSEQUENT ATTEMPTS TO CHANGE LANES IN TRAFFIC. CLOSE CALLS NUMEROUS!!!! ACCIDENTS AND DEATHS INEVITABLE!!!!!!! FURTHER ASSESSMENT HAS SHOWN THE ONLY WAY TO RESOLVE THE ISSUE IS TO SHIFT TRANSMISSION TO MANUAL MODE AND KEEPING ENGINE SPEED ABOVE 2500RPM. THEREBY REDUCING TURBO LAG AND DISABLING MAJOR COMPUTER CONTROL OVER TRANSMISSION SHIFT FUNCTION. THIS TYPE OF ENGINEERING IS UNACCEPTABLE IN ANY MODERN PRODUCTION AUTOMOBILE AND SHOULD BE IMMEDIATELY ADDRESSED BY THE MANUFACTURER. OR CLASS ACTION LAWSUITS SHOULD BE BROUGHT FORTH BY THE OWNERS OF THESE VEHICLES. IS THIS THE REAL REASON THIS VEHICLE BOASTS SO MANY AIRBAGS??? *TR
Power train, Jun 26, 2012
HAVE HAD THE CAR LESS THAN 1 YEAR AND HAD 50 MILES ON THE CAR WHEN I BOUGHT IT 8/2011. ON 6/19/2012 TRAVELING ON THE HIGHWAY AT 65 MILES AN HOUR MY 2011 CHEVY CRUZE (14,500 MILES) SUDDENLY BEGAN SLOWING AND THE ENGINE WAS REVVING HIGH. I PULLED OVER AND A LIGHT ON THE DASH APPEARED INDICATING "EMISSIONS PROBLEMS" ACCORDING TO THE MANUAL. IT IS AN AUTOMATIC TRANSMISSION BUT THE CAR DIDN'T WANT TO SHIFT ANY HIGHER THAN 3RD GEAR AND WOULD GO NO FASTER THAN 30-35 MILES AN HOUR WITHOUT REVVING IN THE DANGER ZONE. CAR WAS TOWED TO DEALER. THE TRANSMISSION CONTROL MODULE FAILED. $1300 FOR THE PART PLUS LABOR COSTS AND NOT COVERED BY WARRANTY. WORRIED IT MAY OCCUR AGAIN BECAUSE I AM FINDING SIMILAR STORIES POSTED ONLINE.
Power train, Electronic stability control (ESC), Engine, Jun 7, 2012
2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR GAS MILEAGE SINCE 2-10 REPAIR - CAUSED TO ROLL INTO INTERSECTION. - CONTROL SOLENOID VALVE & TRANSMISSION CONTROL MODULE REPLACED. COULD NOT DUPLICATE GAS MILEAGE PROBLEM 4-25-12 - BROUGHT INTO DEALERSHIP FOR LOUD POPPING & JOLTING INTO GEAR FROM THE STOP POSITION TO ACCELERATION - DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR 5-5-12 17661 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT APPEARED. DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR ( OPENED CASE WITH GM [XXX]) 5-18-12 18165 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT & TRANSMISSION LIGHT APPEARED. PLUS CONTINUED POOR GAS MILEAGE SINCE 2/12 FIX. TRANSMISSION CONTROL MODULE REPLACED (AGAIN) 6-6-12 18800 MILEAGE BROUGHT TO DEALERSHIP ( CURRENTLY THERE) TRANSMISSION LIGHT APPEARED UPON STARTING THE ENGINE AFTER SITTING FOR 8HRS. - INTERMITTENT BURNING SMELL FROM ENGINE NOTICED AFTER 15-20 MILE DRIVES *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Jun 4, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE COULD NOT BE SHIFTED INTO GEAR, CAUSING THE TRANSMISSION TO FAIL. THE CONTACT PULLED THE VEHICLE OVER AND THE TRANSMISSION CONTROL MODULE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO A LOCAL DEALER TO BE INSPECTED AND HE WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE SENT AN ERRONEOUS SIGNAL TO THE INSTRUMENT PANEL, CAUSING THE VEHICLE NOT TO SHIFT INTO THE NEXT GEAR. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
Power train, May 16, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS. THE CONTACT ALSO STATED THAT THERE WOULD BE A SLIGHT DELAY BEFORE THE VEHICLE JERKED INTO GEAR. THE DEALER STATED THE WERE NO GAS OR OIL LEAKS. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DRIVEN MORE TO OPERATE PROPERLY. THE CONTACT ALSO STATED HE SMELLED A BURNING ODOR WHEN THE VEHICLE WAS STOPPED AND SHUT OFF. THE CONTACT HAD NOT SEEN ANY SMOKE, BUT THE SMELL CAME FROM UNDERNEATH THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 6,000. UPDATED 07/13/12*LJ
Power train, May 6, 2012
I HAVE BEEN HAVING TRANSMISSION PROBLEMS WITH HIS VEHICLE SINCE ITS PURCHASE IN JULY 2011. FIRST INCIDENT WAS THE DAY AFTER I ACCEPTED DELIVERY OF THE VEHICLE. DEALER STATED THERE WAS NOTHING WRONG AFTER DRIVING WITH ME AND NO RECORD OF THE SERVICE WAS CREATED. AFTER CHANGING DEALERS, I WAS TOLD THERE WAS NOTHING WRONG WITH THE TRANSMISSION AND THEY COULD NOT DUPLICATE THE PROBLEM. ON FUTURE VISITS, THE TRANSMISSION SOFTWARE WAS UPDATED WHICH HELPED SOME, BUT DID NOT ALLEVIATE THE PROBLEM COMPLETELY. YESTERDAY, THE FOLLOWING WARNINGS WERE DISPLAYED: SERVICE STABILITRACK SYSTEM SERVICE TRACTION CONTROL SYSTEM I HAVE OPENED ANOTHER COMPLAINT WITH CHEVY STATING THE TRANSMISSION HAS ONGOING PROBLEMS AND I WANT MY MONEY REFUNDED. THIS IS THE SECOND COMPLAINT I HAVE OPENED WITH THEM. THE FIRST COMPLAINT WAS "RESOLVED" BY OFFERING FULL COVERAGE MAINTENANCE FOR 9000 MILES AT THIS POINT IN TIME, I AM RELUCTANT TO DRIVE THE VEHICLE ANYWHERE BECAUSE I AM AFRAID IT WILL FAIL. IF YOU NEED ANY ADDITIONAL INFORMATION, PLEASE LET ME KNOW. THANK YOU. *TR
Power train, Engine, Feb 29, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO OCCASIONS, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNAVAILABLE.
Engine and engine cooling, Power train, Feb 16, 2012
THE VEHICLE EXPERIENCES A SEVERE DELAY IN THROTTLE AND TRANSMISSION RESPONSE, TO THE POINT OF ENDANGERMENT. WHEN DRIVING AT 60-65MPH AND COMMANDING PASSING POWER, THE VEHICLE NORMALLY WILL BOG DOWN AS THE PEDAL IS DEPRESSED, THEN DISENGAGE THE GEAR, WAIT UP TO 3 SECONDS, REV UP 500-1,000RPM AND THEN ENGAGE THE GEAR AND BEGIN MOVING FORWARD (AT WHICH POINT IT IS WITHIN A FEW HUNDRED RPM OF REDLINE AND BOUNCES OFF OF THE FUEL CUTOFF.... WHILE IN DRIVE, NOT MANUAL MODE). THE TRANSMISSION ALSO SHIFTS HARSHLY UP AND DOWN RANDOMLY. UPON A COLD START, THE VEHICLE NEARLY STALLS WHEN COMING OUT OF A PARKING GARAGE WITH AN INCLINE, THEN PROCEEDS TO IDLE AT 1,800RPM AND PUSH THE VEHICLE FORWARD WITH NEARLY ENOUGH THRUST TO CAUSE A COLLISION IF THE BRAKE PEDAL IS NOT STOOD ON. THE VEHICLE HAS ALMOST STALLED ON ME WHILE DRIVING ON FLAT GROUND, A HANDFUL OF TIMES (SOMETIMES WHEN I TURN ON THE REAR DEFROSTER, SOMETIMES JUST COMING TO A STOP). ADDITIONALLY, THERE IS A PULSATING THAT CAN BE FELT THROUGHOUT THE CAR (MOST NOTABLY THROUGH THE BRAKE PEDAL) AND A GRINDING NOISE COMING FROM THE ENGINE BAY. THE VEHICLE HAS BEEN BROUGHT IN TO POWER CHEVROLET IN MESA, ARIZONA WHERE THESE CONCERNS WERE BROUGHT UP, INCLUDING THE CONCERN FOR SAFETY, AT WHICH POINT THE ECM AND TCM WERE RESET TO DEFAULT VALUES (WHICH MADE THE TRANSMISSION EVEN MORE HORRIBLE, DUE TO DELETING THE ADAPTIVE VALUES). I WAS SPOKEN TO LIKE A CHILD AND GIVEN A PRINTOUT EXPLAINING HOW AN AUTOMATIC TRANSMISSION AND AUTO-STOP FEATURE WORKED AND TOLD THAT THE PULSATING (WHICH IS WIDELY ACKNOWLEDGED AS A BAD AC COMPRESSOR PART FOR THIS VEHICLE AND WAS MENTIONED TO THE DEALER WHEN THE CAR WAS BROUGHT IN) AND OTHER ISSUES WERE NON-EXISTENT. I GUESS THAT I WILL HAVE TO WAIT FOR THESE PARTS TO FAIL, HOPING AND PRAYING THAT IT DOESN'T KILL ME OR MY PASSENGERS IN THE PROCESS, IN ORDER TO GET THESE ISSUES ADDRESSED. *TR
Engine and engine cooling, Power train, Feb 7, 2012
ENGINE SEEMS TO MOMENTARILY CUTOFF WHEN ACCELERATING AFTER MOVING ABOUT 15 FEET OR LESS WITH ACCELERATOR IN STEADY POSITION FROM A STOP AFTER IDLING IN GEAR. DEALER DESCRIPTION HESITATION, SOMETIMES IT DOES HESITATE WHEN PRESSING THE ACCELERATOR BUT MOSTLY SEEMS TO LOSE ALL POWER MOMENTARILY. ISSUE IS REPEATABLE AND HAS BEEN NOTED ON AT LEAST TWO VEHICLES BY THIS OWNER. THIS ISSUE IS A SAFETY CONCERN, NO ACCIDENT YET BUT COULD HAPPEN UNEXPECTEDLY TO A DRIVER IF NOT YET AWARE OF THE PROBLEM. OWNER WAS TOLD BY SERVICE CENTER GM IS AWARE OF PROBLEM AND A POSSIBLE SOFTWARE UPDATE MAY BE AVAILABLE, UNKNOWN DATE OF RELEASE AS OF DECEMBER 2011. THIS OWNER BELIEVES ALL 2011 CRUZE'S HAVE THIS ISSUE, JUST HAVE TO BE IN THE RIGHT CIRCUMSTANCE AND KNOW HOW TO REPRODUCE IT. IF YOU HAVE BEEN TOLD IT IS TURBO LAG DO NOT FALL FOR IT, IF THIS WAS THE CASE IT WOULD HAPPEN ALL THE TIME. *TR
Steering, Power train, Electrical system, Dec 12, 2011
2011 CHEVY CRUZE MANUAL TRANSMISSION 6 SPD. RANDOM OCCURRENCE OF SPEEDOMETER SPIKES DIGITAL AND NEEDLE (ANYWHERE FROM 20-120 MPH), VOLUME ON RADIO WILL ALSO SPIKE WITH THIS ISSUE. WHEN SPEEDOMETER SPIKING THE STEERING WHEEL WILL ALSO UNWONTEDLY MOVE 1/2 - 2 INCHES LEFT OR RIGHT EVERY TIME WHICH COULD DISTRACT/STARTLE DRIVER LEADING TO A POSSIBLE ACCIDENT. CHEVY REFUSES TO LOOK FOR A PROBLEM THAT "ISN'T THERE". AS STATED BY DEALERSHIP WITHOUT CODE OR A TECH WITNESSING IT. OCCURRENCE HAPPENS WHEN ROLLING AT SLOW SPEEDS (0-7 MPH) OR STOPPED WITH CLUTCH ENGAGED OR SLOWLY BEING RELEASED. HAPPENS, 10-15 TIMES+ A MONTH. HAS STARTLED ME SEVERAL TIMES ONCE INCLUDING ME LETTING OFF THE CLUTCH AND STALLING THE VEHICLE FROM BEING STARTLED. VEHICLE ASSEMBLED: LORDSTOWN,OHIO MILEAGE WHEN FIRST NOTICING THIS ISSUE: 78.0 CURRENT MILEAGE, ISSUE STILL OCCURRING: 18,749. SEEN DEALERSHIP :3 TIMES ABOUT CURRENT ISSUE. *TR