2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints: service brakes
74 reports, newest first. Show all
Service brakes, Jan 14, 2014
THE BRAKES COMPLETELY FAILED ON MY CAR COMPLETELY IN THE SUMMER OF 2012 WHEN THE CAR WAS ABOUT A YEAR OLD. IT WAS REPAIRED AND GIVEN BACK TO ME BY THE DEALERSHIP. THE BRAKES FAILED AGAIN AFTER I LEFT THE DEALERSHIP (WHICH AGAIN PUT ME IN HEAVY TRAFFIC WITH NO WORKING BRAKES). THE VACUUM PUMP WAS REPLACED ON THE CAR AT THIS TIME. THE DEALERSHIP TOLD ME AT THAT TIME THAT THEY HAD NOT SEEN THAT ISSUE BUT HAD ANOTHER 2011 CRUZE COME IN AFTER MINE WITH THE EXACT SAME ISSUE. THE DEALERSHIP HAD MY CAR FOR ABOUT 20+ DAYS BECAUSE THE PARTS NEEDED WERE ON BACK ORDER. GM ISSUED A RECALL NOTICE FOR THIS PART (VACUUM PUMP) ON AUGUST 13, 2013 BUT THE LETTER STATED THAT THEY DID NOT HAVE THE PARTS AT THAT TIME TO FULFILL THE RECALL AND WOULD NOTIFY CUSTOMERS WHEN THEY HAD THE PARTS TO COMPLETE THE RECALL. ON JANUARY 10, 2014 MY BRAKES FAILED AGAIN FOR THE THIRD TIME, WHILE I WAS IN TRAFFIC. I HAD THE CAR TOWED BACK TO THE SAME DEALERSHIP. THE VEHICLE HAS 41,000 MILES ON IT AT THIS TIME AND HAS HAD THREE BRAKE ISSUES IN WHICH I HAD NO WORKING BRAKES. I CONTACTED GM'S CUSTOMER CARE ON JANUARY 13, 2014 AND THEIR EMPLOYEES EXPRESSED MINIMAL CONCERN ABOUT THEIR UNSAFE PRODUCT AND THE RISK TO ME OR THE PUBLIC. *TR
Vehicle speed control, Service brakes, Engine, Dec 8, 2013
1.4 LITER 2011 CRUZE HEATER BLOWING COOL AIR. GM INSPECTION DONE ON 10/17/13 AND THEY SAID EVERYTHING WAS GOOD. THEY TOLD ME NOT TO WORRY ABOUT THE INTERMITTENT CHECK ENGINE LIGHT THAT KEEPS COMING ON. THIS HAPPENED WITHIN TWO WEEKS. WE ADDED A ALMOST A QUART OF COOLANT FOLLOWING THE DIRECTIONS IN THE OWNERS MANUAL. NOW A MONTH LATER IT IS A QUART LOW AGAIN BLOWING COOL AIR FROM THE HEATER AND A STRONG SWEET SMELL PERMEATES THE CAR. THE CAR ALSO FAILS TO PROPERLY BRAKE AT TIMES AND GAIN SPEED AT TIMES. IT HAS STALLED WHILE IDLING AT STOPLIGHTS. THERE IS A OILY RESIDUE ON THE PLASTIC SHIELD LOCATED NEAR THE OIL PAN. *TR
Service brakes, Oct 9, 2013, crash
ABOUT 4 PM ON 8/31/13:PULLING INTO PARKING SPACE IN FRONT OF SANDWICH SHOP AND HAIR SALON. NORMAL BRAKE PRESSURE APPLIED BUT VEHICLE DID NOT STOP, THEN BOTH FEET PRESSED ON BRAKE, BUT CARS MOMENTUM CAUSED IT TO JUMP THE CEMENT PARKING BLOCK. TO AVOID CRASHING THROUGH SALONS GLASS FRONT, STEERING WHEEL WAS TURNED SHARPLY TO THE RIGHT AND CAR CRASHED INTO, AND CAME TO A STOP AT BUILDINGS OUTSIDE SUPPORTING STRUCTURE. IN SO DOING, A CAR PARKED IN THE SPACE TO THE RIGHT, SUSTAINED DAMAGE TO DRIVERS SIDE- FRONT BUMPER. CHEVY CRUZE SUSTAINED CONSIDERABLE DAMAGE TO RIGHT SIDE DOOR PANELS AND RIGHT-FRONT BUMPER. *TR
Service brakes, Oct 8, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND DEPRESSING THE BRAKES, THE VEHICLE SURGED AS THE BRAKES BECAME UNRESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VACUUM SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Service brakes, Sep 11, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL BECAME HARD AND RESISTANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Service brakes, Aug 20, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE ATTEMPTED TO DECELERATE BUT THE BRAKING POWER WAS REDUCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. UPDATED 10-17-13 *BF
Service brakes, Jul 4, 2013
I HAVE TWO 2011 CHEVROLET CRUZES THAT I PURCHASED NEW IN 2011. BOTH CARS BEGAN TO HAVE A SOFT BRAKE PEDAL AT ABOUT 7000 MILES WHICH MAKES STOPPING DIFFICULT. MOST NOTABLE AT LOW SPEEDS ESPECIALLY IN REVERSE AND TRYING TO STOP THE VEHICLE. THIS OCCURRED WITH ONE CRUZE ABOUT A YEAR AGO AND TOOK THREE TRIPS TO THE DEALER TO REPAIR. IT JUST STARTED OCCURRING IN THE SECOND CRUZE (ABOUT 7300 MILES ON THIS VEHICLE) THIS WEEK. THE FACT YOU CAN NOT STOP THE CAR APPROPRIATELY SIGNIFICANTLY INCREASES THE RISK FOR AN ACCIDENT OR INJURY. THE FACT THIS HAS NOW HAPPENED IN BOTH MY CRUZES SEEMS TO INDICATE A SIGNIFICANT MECHANICAL ISSUE AND NOT JUST A ONE TIME MALFUNCTION. *TR
Service brakes, Jun 28, 2013
WHEN ON A COLD START , AND BACKING LOW SPEED ...THE BRAKES GO TO FLOOR AND BARELY STOP VEHICLE...WAS TOLD BY GM THAT THE BRAKES ARE GOING THROUGH CHECK, AND IT IS NORMAL FOR BRAKES TO GO TO FLOOR AND NOT STOP VEHICLE. *TR
Service brakes, May 30, 2013
I WAS VERY SLOWLY BACKING OUT OF MY PARKING SPACE AT WORK AND THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. THIS HAPPENED TO ME 4 TIMES WITHIN A 7 MONTH PERIOD, 3 TIMES WERE IN THE WINTER WHEN I WOULD BE BACKING OUT OF A DRIVEWAY BUT I HAD ASSUMED IT WAS DUE TO THE SLICK ROAD CONDITIONS THAT WE HAD BUT I WAS APPARENTLY WRONG. I AM SCHEDULED TO HAVE MY VEHICLE LOOKED AT ON 5/31 AND I AM HOPING THAT THEY REPAIR IT AT NO COST BECAUSE I FEEL IT IS A DEFECT. I DON'T FEEL THAT IT IS MY BRAKE PADS THAT COULD BE BAD BECAUSE ANY OTHER TIME THE CAR WILL STOP ON A DIME, THERE IS NO BRAKING NOISES OR ABNORMAL FEELING IN THE BRAKES AT ANY OTHER TIME. THINKING BACK IT ONLY SEEMS TO HAPPEN WHEN I DON'T LET MY CAR SIT AND IDLE FOR A FEW MINUTES BEFORE I START GOING. *TR
Service brakes, May 17, 2013
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. *TR
Service brakes, May 14, 2013
I WAS LEAVING MY DRIVEWAY WHEN I TRIED TO STOP AT THE END. THE BRAKE PEDAL FELL TO THE FLOOR AND THE CAR KEPT ROLLING. I AM SO THANKFUL THAT I WAS NOT ON THE INTERSTATE OR HAVING TO MAKE A SUDDEN STOP. I HAD IT TOWED BY AAA TO THE DEALERSHIP. I WAS TOLD BY THE DEALERSHIP THAT MY BRAKE BOOSTER WAS BAD AND THAT THERE IS A BULLETIN OUT ABOUT HARD BRAKING. THEY ORDERED THE PART AS THEY DO NOT KEEP IT IN STOCK. THEY ARE SUPPLYING ME WITH A RENTAL WHILE I WAIT FOR THE CAR TO BE FIXED. I WILL KEEP YOU UPDATED AS TO IF THEM REPLACING THE BRAKE BOOSTER FIXES THE ISSUE. *TR
Suspension, Service brakes, Hydraulic, Visibility, Vehicle speed control, Jan 17, 2013
THERE IS KNOCKING NOISE IN THE REAR OF THE VEHICLE. A LETTER FROM CHEVY STATES THAT THEY KNOW THERE IS A PROBLEM BUT THEY DON'T KNOW HOW TO FIX IT. #PIC5726 THE CAR HAS BEEN IN THE SHOP 4 TIMES FOR THIS STARTING AT ABOUT 16,000 MILES. I HAVE ONLY HAD THE CAR FOR 1.5 MONTHS. TAKING THE CAR BACK TO SHOP ON 1/17/2013 FOR THE HEATER AND A GRINDING NOISE WHEN PUSHING THE GAS PEDAL DOWN.
Service brakes, Dec 3, 2012, crash
I WAS IN STOP AND GO MORNING RUSH HOUR TRAFFIC GOING APROX. 10 MPH. I PRESSED THE BRAKE TO STOP SLIGHTLY MORE THAN ONE CAR LENGH AWAY FROM THE CAR IN FRONT OF ME. THE BRAKES FELT SOFT AND I HAD TO PRESS THE BRAKE PEDEL ALL THE WAY TO THE FLOOR TO GET IT TO RESPOND. THE BRAKES DID NOT CATCH ALL THE WAY, THEY ONLY SLOWED THE CAR SLIGHTLY (TO APROX. 5MPH) AND I REAR-ENDED THE CAR IN FRONT OF ME. I HAD THE BRAKES, FLUID, AND ELECTRICAL/COMPUTER COMPONENTS CHECKED, AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. *TR
Service brakes, Aug 12, 2012
THIS HAS HAPPENED ON SEVERAL OCCASIONS. FIRST OF ALL JUST TO MAKE YOU AWARE, THIS HAS ONLY HAPPENED ON A COLD START FOR THE VEHICLE. I AM AT AN INCLINE, IT MAY EVEN BE A SLIGHT INCLINE, I GO TO PUT MY CAR IN REVERSE, AND I LOSE MY BREAKS. THIS SPECIFIC INCIDENT THAT I AM REPORTING ALMOST CAUSED AN ACCIDENT. I WAS LEAVING A MALL PARKING LOT, AND I WENT TO STOP AT A LIGHT, AND MY CAR WOULD NOT STOP NO MATTER HOW HARD I PUSHED ON THE BREAKS. ALMOST CAUSING ME TO HIT THE CAR IN FRONT OF ME. UPON THAT HAPPENING I MADE A CALL TO THE DEALERSHIP IN WHICH I PURCHASED THE VEHICLE, AND TOOK THE CAR IN THE SAME DAY. THEY KEPT MY CAR FOR SEVEN DAYS, AND TOLD ME THERE WAS NOTHING WRONG WITH IT. *TR
Vehicle speed control, Electronic stability control (ESC), Service brakes, Jul 25, 2012
WHILE DRIVING 2011 CHEVROLET CRUZE THE SERVICE LIGHTS FOR ABS AND STABILITRAK BEGIN INTERMITTENTLY ILLUMINATING AT THE SAME TIME, REMAINING ON FOR RANDOM PERIODS OF TIME. *TR
Service brakes, Jun 23, 2012
WHEN IN REVERSE THE BRAKES WERE PUSHED TO THE FLOOR BUT THE CAR CONTINUED TO ROLL BACKWARDS. IT WAS PUT INTO DRIVE AND BACK INTO REVERSE AND THEY WORKED PROPERLY. VEHICLE WAS TAKEN TO DEALERSHIP BUT ISSUE COULD NOT BE RECREATED. PROBLEM CONTINUES RANDOMLY, MOSTLY WHEN THE CAR HAS BEEN USED, PARKED, AND THEN USED AGAIN (COMING HOME FROM WORK). ON 6-22-12 THE CAR WAS BACKED OUT OF THE DRIVEWAY AND PUT INTO DRIVE, WHILE MY HUSBAND PULLED UP TO OUR MAILBOX THE BRAKE WAS PUSHED DOWN TO THE FLOOR AND THE CAR CONTINUED TO ROLL. *TT
Service brakes, Jun 11, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BECAME SPONGY AND WAS ABNORMALLY DEPRESSED ALL THE WAY TO THE FLOORBOARD BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT FIND ANY FAILURE WITH THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,930.
Service brakes, Hydraulic, Apr 19, 2012
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE WOULD NOT RESPOND AND THE BRAKE PEDAL FELL TO THE FLOORBOARD ABNORMALLY. THE CONTACT USED THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE BOOSTER KIT, RETAINER, CYLINDER KIT AND THE VALVE KIT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,835.
Service brakes, Hydraulic, Power train, Nov 2, 2011, crash
VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR
Service brakes, Hydraulic, Jul 4, 2011
I HAVE AN LT CRUZE MODEL 2011. THE BRAKE PEDAL FEELS SOFT (AS IF THE BRAKE FLUID HAS SOME AIR IN IT) CAUSING THE CAR NOT TO RESPOND NORMALLY TO BRAKES AND IT VERY EVIDENT IS THE SLOWER SPEEDS. THE PROBLEM STARTED AFTER ABOUT 2000 KM FROM USE. I HAVE A FRIEND (WHO OWNS ANOTHER CRUZE) AND WAS DRIVING MY CAR AND COMMENTED THAT THE BRAKES FEELS "WEARED"! I COMPLAINED DURING BOTH THE 5000 AND 10000 KM SERVICE BUT NOTHING WAS FOUND WRONG AS THEY CLAIMED. NOW I HAVE TO CONCENTRATE VERY MUCH DURING TRAFFIC SPEEDS TO NOT MAKE AN ACCIDENT!!! THIS IS A CONSTANT ATTITUDE OF MY CAR AND I DO NOT KNOW WHAT TO DO? P.S: THERE WAS ANOTHER PROBLEM OF A VERY STRANGE AND LOUD NOISE DURING BRAKING WHILE MOVING BACKWARD, BUT THIS WAS REPAIRED BY CHANGING THE CALIPERS OF REAR BRAKES. *TR
Service brakes, Hydraulic, Power train, May 25, 2011, crash
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE WAS NOT CORRECTED WHEN THE VEHICLE LOST POWER WHILE ACCELERATING AT ANY SPEED. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. THE VEHICLE MOVED BACKWARDS WHILE THE BRAKE WAS DEPRESSED CAUSING THE CONTACT TO CRASH INTO A VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DID NOT REPLACE ANY PARTS AND ADVISED THE CONTACT HOW THE VEHICLE WAS DESIGNED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 752,000.
Service brakes, Hydraulic, May 9, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. THE PEDAL DROPPED BELOW THE ACCELERATOR PEDAL AND EXTREMELY CLOSE TO THE FLOOR BOARD. THE VEHICLE ALSO JERKED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY ON FOUR DIFFERENT OCCASIONS. THE CONTACT TAPED A BLOCK OF WOOD ON TOP OF THE BRAKE PEDAL TO RAISE THE BRAKE PEDAL 1 1/2 INCHES TO PREVENT IT FROM FALLING BELOW THE ACCELERATOR PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50. UPDATED 06/09/11*LJ THE CONSUMER STATED THERE WAS VERY LITTLE ROOM BETWEEN THE ACCELERATOR AND BRAKE PEDALS. SO WHEN THE CONSUMER APPLIED THE BRAKE, HIS FOOT ALSO HIT THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. UPDATED EVOQ. 06/15/11 UPDATED 07/11/11
Service brakes, Hydraulic, May 4, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH THE BRAKE PEDAL BECAME SPONGY UPON APPLICATION, FOLLOWED BY AN EXTENSIVE DELAYED RESPONSE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION; HOWEVER, THEY STATED THAT THE BRAKES FUNCTIONED NORMALLY AS DESIGNED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 06/24/11
Service brakes, Hydraulic, Apr 3, 2011
WE PURCHASED AND TOOK POSSESSION OF A NEW 2011, CHEVY CRUZE ON WED., MARCH 30TH. FIRST NEW CAR IN 11 YEARS AND WE WERE THRILLED. THRUS., MARCH 31TH, MY HUSBAND ALMOST RAMMED THRU THE STORE FRONT OF A SHOP.....STOPPING INCHES BEFORE THE MAIN ENTRANCE......FRI., APRIL 1ST, WE WENT THRU A STOP SIGN INTO THE MIDDLE OF AN INTERSECTION AND ON APRIL 2ND I HAD A CAR FULL OF WOMEN COMING HOME FROM A LUNCHEON. LUCKILY, I PULLED OFF THE ROAD TO ADJUST THE TEMPERATURE BECAUSE IT WAS TOO WARM. I WAS ONLY DOING ABOUT 20 MPH AND STEPPED ON THEY BRAKE TO FIND I WAS ALSO STEPPING ON THE GAS PEDAL, JUST MY HUSBAND HAD DONE THE OTHER 2 TIMES. I WAS LUCKY I WAS ABLE TO SHOVE IT PARK. TRUST ME, WE R TAKING THE CAR BACK TO THE DEALER MONDAY, APRIL 4TH AND DO NOT KNOW WHAT THE RESPONSE WILL BE. IN THE MEAN TIME, WE R AFRAID TO DRIVE THE CAR. HAVE THERE BEEN ANY OTHER COMPLAINTS ON THIS TYPE OF VEHICLE. I WOULD FEEL AWFUL IF ANYONE GETS HURT OR INJURED BECAUSE I HAVE NOT BROUGHT TO EVERYONE'S ATTENTION?????? *TR