2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints
732 reports, newest first.
Service brakes, Jun 29, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 73,000.
Other or unspecified, Jun 17, 2016
AFTER HAVING OTHER RECALLS WITH THIS VEHICLE, NOW THERE IS A TRANSMISSION FLUID LEAK DIRECTLY AFTER THE WARRANTY EXPIRED. THIS WAS DISCOVERED AT THE DEALERSHIP WHEN "CHECK ENGINE" LIGHT WAS ON DUE TO EVAP VENT VALVE NEEDING REPLACED. SHOTTENKIRK CHEVROLET STATED THE TRANSMISSION FLUID LEAK REPAIR WILL COST $1,380.00
Structure, Other or unspecified, Jun 16, 2016
THE CHROME PLATING ON BOTH THE FRONT DRIVER AND PASSENGER INTERIOR DOOR HANDLES STARTED TO PEEL OFF WHICH CREATED SHARP EDGES ON THE HANDLES IN WHICH I AND OTHERS HAVE CUT OURSELVES ON. I HAD TO CHIP SOME OF THE CHROME PLATING OFF AND WRAP THE HANDLES WITH TAPE TO PREVENT MYSELF AND MY KIDS FROM GETTING CUT ON THE PEELING CHROME FINISH.
Other or unspecified, Jun 12, 2016
TRANSMISSION PROBLEMS.
Power train, Jun 6, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUIZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED FROM SIXTH GEAR TO FIRST. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PULL OVER IN A PARKING LOT AND THE VEHICLE RESTARTED NORMALLY AFTER 20 MINUTES. THE FAILURE RECURRED AND WOULD NOT CHANGE GEARS. THE VEHICLE WAS NEVER TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. UPDATED 08/02/16*LJ THE CONSUMER STATED THE VEHICLE LOCKED UP AND WENT INTO FIRST GEAR. UPDATED 08/15/16.*JB
Power train, Service brakes, Jun 2, 2016
WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HEARD IT BUT NEVER COULD FIND ANYTHING. I REALLY LIKE THIS CAR BUT IT FALLING APART FROM DAY ONE.. I KEEP IT SERVICED LIKE I AM SUPPOSE TO.
Steering, Electrical system, Electronic stability control (ESC), Jun 2, 2016
LOSS OF POWER STEERING DURING DRIVING, RADIO FLICKERS ON AND OFF WHILE DRIVING, WHILE PRESSING BRAKE WHILE STOPPED THE CAR CONTINUES TO JUMP FORWARD - CITY DRIVING ON HIGHWAY AND STREETS. BEGAN HAPPENING ONE MONTH AFTER I PURCHASED CAR ON 4/3/2016.
Fuel/propulsion system, Jun 1, 2016
THESE ARE SOME PHOTOS OF THE DEFECTIVE FUEL LINE FROM PREVIOUS COMPLAINT. THE PART NUMBER OF THE FUEL LINE IS 13269487 AS SHOWN IN ONE OF THE PHOTOS. THE ENTIRE DESCRIPTION IS LISTED IN COMPLAINT, NHTSA ID NUMBER: 10871417
Fuel/propulsion system, May 30, 2016
FUEL LINE CONNECTION LEAKS GASOLINE UNDER RIGHT REAR OF CAR EVERY TIME IGNITION KEY IS TURNED ON AND WILL CONTINUE TO LEAK WHEN CAR IS BEING DRIVEN. FAILURE CAN OCCUR FOR NO REASON AT ANY TIME. THE LOCATION OF THE CONNECTOR IS HIGHLY SUSCEPTABLE TO BEING DAMAGED AS IT IS UNPROTECTED AND EXPOSED EXTENDING UNDER THE VEHICLE. THIS IS A KNOWN PROBLEM AND NO GM RECALL HAS BEEN ISSUED AND IS A POSSIBLE FIRE HAZZARD.
Power train, May 19, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE KEY TURNED, THE RADIO WORKED, AND THE GEAR SHIFTER INDICATOR MOVED UP AND DOWN THE SCALE. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED. THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE PRINDEL SHIFT LEVELER WAS NOT REFLECTING THE POSITION OF THE GEAR SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Visibility/wiper, May 18, 2016
WHILE DRIVING IN THE RAIN AT CRUISING SPEED ON THE HIGHWAY, MY DRIVER'S SIDE WINDSHIELD WIPER (TRANSMISSION LINKAGE) SEPARATED AT ONE OF THE BALL/CUP JOINTS CAUSING MY WIPER TO UNCONTROLLABLY FLY BACK AND CONTACT MY DRIVER'S SIDE WINDOW. LEAVING ME WITHOUT AN OPERABLE WIPER SYSTEM AND SAFE TRANSPORTATION TO WORK. THIS IS THE SECOND SUCH FAILURE ON THIS VEHICLE AS THE SAME ISSUE WAS REPAIRED APPROXIMATELY A YEAR AGO. OBVIOUSLY, A SAFETY CONCERN DEPENDING ON THE DRIVING AND WEATHER CONDITIONS AT THE TIME OF FAILURE.
Engine, May 11, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PCV AIR CHARGE BYPASS TUBE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS, THE VEHICLE BEGAN TO INCREASE IN RPMS WHILE IDLING ROUGHLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A VACUUM LEAK AND THE DIAPHRAGM AND VALVE COVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,064.
Electronic stability control (ESC), May 6, 2016
I WAS STRANDED FOR 4 HOURS IN THE RAIN WITH MY GROCERIES LOCKED IN MY TRUNK AT WAL-MART WHEN I TRIED TO START MY CHEVY CRUZ THE STABLI TRACK LIGHT CAME ON MY STEERING WHEEL LOCK AND MY KEYS WAS ALSO LOCK ON THE IGNITION ON MAY 3 2016
Tires, Apr 27, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE P215/55R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS SEPARATING FROM THE RIM AND LEAKING AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 43,000.
Structure, Apr 27, 2016
THE INTERIOR CROME OVERLAYS OF THE DOOR HANDLES AT THE SEAM OVERLAY IS PEELING BACK ACUSING A SHARP AND A CUTTING HAZARD. EVERYTIME YOUOPEN THE DOOR IT POSES A THREAT TO GET CUT DEEPLY
Traction control system, Apr 26, 2016
NTSB: 2011 CHEVROLET CRUZE: CONSUMER STATED THE CAR GOES FROM NORMAL DRIVING SPEED, AND IT WILL IMMEDIATELY DROP TO 2-5 MPH WITH A MESSAGE STATING "LOW ENGINE MODE, SERICE STABILITRACK" SEE 10839439 *SS
Other or unspecified, Apr 25, 2016
MY A/C CONDENSER WAS HIT BY A ROCK AND THE DEALER SAID IT'S NOT COVERED UNDER WARRANTY. BUT I KNOW THERE IS A TSB #10461 ABOUT THE A/C CONDENSER.
Power train, Apr 22, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD DIFFICULTY ACCELERATING AND THE RPMS INCREASED. LATER, WHEN THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE, IT FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V273000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 07/22/16*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT REACH HIGHWAY SPEED. UPDATED 07/28/16.*JB
Service brakes, Apr 18, 2016
THE VEHICLE HAS NO OPEN RECALLS, AND THE RECALL ADDRESSING THE BRAKE PRESSURE, (MICRO SWITCH PROBLEM) HAS BEEN COMPLETED. ON OCCASIONS INCLUDING THIS MORNING, WHEN THE VEHICLE SITS OVERNIGHT, THERE SEEMS TO BE A LOSS OF BRAKE PRESSURE, THAT IS YOU CAN PRESS THE BRAKE PEDAL ALL THE WAY DOWN WITH SIGNIFICANT PRESSURE, AND THE VEHICLE BARELY STOPS. I FIRST NOTICED IT BACKING OUT OF THE DRIVEWAY, AND COMING TO THE FIRST STOP SIGN AT THE END OF OUR SIDE STREET. ONCE THE VEHICLE HAS BEEN RUNNING FOR A SHORT PERIOD OF TIME, AND AFTER AT LEAST ONE ATTEMPTED STOP, THE PRESSURE GOES TO NORMAL. NOW THAT I AM AWARE OF THE POTENTIAL OF THIS HAPPENING, I NOTICED EVEN WITH THE CAR IS STATIONARY BEFORE BACKING OUT, THE BRAKE PRESSURE IS LOW. RESEARCHING THE PROBLEM IT SEEMS LIKE I AM NOT THE ONLY ONE HAVING THIS EXPERIENCE.
Other or unspecified, Engine, Apr 11, 2016
DROVE ABOUT 45 MILES AND PARKED VEHICLE. NOTICED ENGINE FAN RUNNING HARD, SHUT OFF VEHICLE AND WENT INTO STORE. RETURNED TO VEHICLE TWENTY MINUTES LATER TURNED ON CAR, FAN STILL RUNNING HARD. PUSHED ONSTAR BUTTON TO GET DIAGNOSTIC CHECK. ENGINE ERROR CODE FOUND, ADVISED TO TAKE TO DEALER TO INVESTIGATE. STARTED VEHICLE ABOUT TEN MINUTES INTO DRIVE, COULD SMELL COOLANT FROM ENGINE AND VEHICLE SLOWED AND CHIMES CAME ON WITH DASH READING: ENGINE OVERHEATED STOP CAR AND TURN OFF ENGINE. HAD TOWED TO DEALER, THEY SAY A PORT IS CRACKED IN CYLINDER HEAD AND COOLANT LEAKING. WILL COST $500 TO FIX. VEHICLE HAS 59,000 MILES. ALSO ENGINE MAKES POPPING NOISES AFTER RUNNING ON HIGHWAY AND COME TO A COMPLETE STOP. SITTING AT LIGHT OR STOP SIGN AND IT POPS FOUR OR FIVE TIMES. DON'T HEAR IT WHEN I'M DRIVING. THESE CARS ARE LEMONS, GM NEEDS TO RECALL THEM AND GIVE US OUR MONEY BACK!
Wheels, Apr 10, 2016
THE OUTER RIM OF THE WHEEL BROKE OFF FROM THE INNER 'STAR' OF THE WHEEL LEAVING THE INNER PART OF THE RIM AND THE LUG NUTS ATTACHED TO THE CAR. THE TIRE AND OUTER RIM DETACHED FROM THE CAR CAUSING DAMAGE TO THE CAR'S BODY. THE CAR FELL TO THE PAVEMENT WHEN THE OUTER RIM BROKE AWAY CAUSING BODY DAMAGE TO THE FRONT END OF THE CAR. THIS OCCURRED AROUND 7:30PM ON 2/29/2016. THE PAVEMENT WAS DRY, CLEAR AND FREE OF DEBRIS.
Power train, Mar 18, 2016
WHEN I WAS DRIVING HOME FROM WORK I NOTICED THE CHECK ENGINE LIGHT CAME ON.THEN AFTER THAT THE TRANSMISSION SLIPPED .THIS WAS ON A CITY STREET.I MANAGED TO ROLL IT TO THE SIDE OF THE ROAD.AFTER THAT I PUT IT IN PARK THEN DRIVE AND REVERSE AND IT WOULDN'T GRAB. SO I TURNED IT OFF AND BACK ON AFTER A FEW MINUTES AND IT WAS FINE FOR THE MOMENT BUT SLIPPED ON MY TWICE AFTER THAT BUT MANAGED TO MAKE IT HOME A MILE AWAY.TOOK IT TO THE MECHANIC THE NEXT DAY,WHO TOWED IT TO TRANSMISSION SPECIALIST,WHO TELLS ME I NEED ANOTHER TRANSMISSION PUT IN
Engine, Mar 14, 2016
EXISTING RECALL RECALL NUMBER: 12V288000 APPLIES TO MY VEHICLE DESPITE MY VIN NOT QUALIFYING FOR THIS RECALL. I HAVE HAD TO REPLACE SEVERAL PARTS RELATING TO ENGINE COOLING INCLUDING A WATER PUMP ON TWO OCCASIONS WITHIN 9 MONTHS. IT IS WELL DOCUMENTED WITH MY GM SERVICE CENTER (BERGSTROM GM OF NEENAH, WI 920.722.1111) AND OTHER CERTIFIED MECHANICS THAT OIL HAS BEEN FOUND AND CLEANED OUT OF SEVERAL AREAS OF MY ENGINE INCLUDING: THE TURBO CHARGER, INTAKE MANIFOLD, THROTTLE BODY, CHARGE AIR COOLER AND ITS INLET AND OUTLET PIPES, AND CYLINDERS. IN ADDITION, MY THERMOSTAT HAS FAILED AND DOES NOT NOTIFY ME OF AN OVER-HEATING ISSUE. AN OVERHEATING ENGINE THAT LEAKS OIL THROUGHOUT WITH NO WARNING FROM THE THERMOSTAT IS A RECIPE FOR DISASTER.
Other or unspecified, Engine, Fuel/propulsion system, Mar 14, 2016
WHEN PURCHASING MY AUTO 2011 CHEVROLET CRUZE I WAS NOT TOLD THAT THIS 2011 CHEVROLET CRUZE HAD A COOLANT LEAK THAT THE COMPANY COULD NOT REPAIR. BEFORE I PURCHASED MY 2011 CHEVROLET CRUZE A GUARDER PLATE WAS INSTALLED TOO KEEP THE LEAK FROM BURNING OFF OF THE MOTOR AND NO REPAIR TO STOP THE COOLANT LEAK. MY 2011 CHEVROLET CRUZE OVER HEATED AND I WAS SENT A LETTER THAT CHEVROLET COMPANY WOULD REPLACE THE COOLANT ONCE IT GET LOW. I TOLD THEM THAT THIS COOLANT IS ALSO INSIDE THE CAB OF MY 2011 CHEVROLET CRUZE AND THEY SAID THAT I WOULD BE CHARGED TO HAVE MY 2011 CHEVROLET CRUZE CHECKED FOR REASON OF LEAK BUT ONCE COOLANT IS LEAKED OUT OR LOW THEY WOULD REPLACE IT. THIS CHEMICAL IS A LABELED 'A' POISON FOR HUMANS WITHIN IT'S LABEL. WHICH I HAVE HAD THOSE AFFECTS FROM IT'S RELEASE AT THIS POINT. I CANNOT GET CHEVROLET TO FIX THIS AND THEY SAID THAT THEY'LL NOT FIX IT JUST REPLACE COOLANT JUST FOR 2016 AFTER THEN THEY'LL NOT REPLACE LEAKED COOLANT. I ASKED THEM IF I COULD HAVE THE 2011 CHEVROLET CRUZE CHECKED WITHOUT HAVING A SERVICE CHARGE AND I WAS TOLD I COULD NOT THAT I'LL BE CHARGED A FEE. I WAS OFFERED A $2000.00 VOUCHER TO PURCHASE ANOTHER AUTO. BEING ONCE STRESS OF OVER HEATING OR CORRECT LEVELS OF COOLANT WITHING VEHICLE COOLANT FUNCTIONING COMPONENTS CANNOT OPERATE NORMALLY I'D HAVE TO REPLACE THOSE COMPONENTS AND IF NOT UNDER COMPONENTS WARRANTY I'LL BE CHARGED SERVICE VISIT AND PARTS AND LABOR RENDERED. I MENTIONED THAT THIS COOLANT CHEMICAL BURN OFF IS CAUSING SIGHT EFFECTS AND THAT IT CONTINUES SENDING THOSE CHEMICAL COOLANT FUMS INTO THE CAB OF THE VEHICLE AND I'M TAKING MEDICATION FOR THOSE SIGHT EFFECTS OF THE COOLANT'S CHEMICAL BURN OFF. AGAIN (GENERAL MOTORS CORPORATION LEGAL AGENT SAID THAT'S THE LEGAL OFFER AND IF NOT AGREED ACTIVE CASE FILE WOULD BE CLOSED. ON 3/10/2015 MY CASE FILE CLOSED WITH NO RESOLUTION.
Steering, Electrical system, Electronic stability control (ESC), Mar 12, 2016
THE RADIO/HVAC DISPLAY TURNS OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES COMES ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; 'BATTERY SAVER ACTIVE' AND 'SERVICE STEERING' DISPLAYS IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST IS ALSO LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED. THIS ONLY HAPPENS IN THE SUMMER. DOING SPEEDS OF 65MPH. THE CAR LOSES POWER AND THEN THE DASH BOARD AND RADION FLICKERS ON AND OFF. THE CARS SOMETIMES SHUTS OFF AND I WILL HAVE TO PUT MY HAZARDS MARKER ON THE LET THE CAR PULL OVER TO THE SIDE OF THE ROAD. AND IM NOT ABLE TO TAKE THE KEY OUT THE IGNITION. THE KEY WILL GET STUCK AND ABOUT 3 MINUTES LATER I TRYING AGAIN AND THE KEY WILL COME OUT. I TRY TO START IT UP AGAIN AND THE CAR WILL START UP. THE STEERING WILL LOCK UP WHILE IM TRYING TO TURN OR IS TURNING THE IT WILL GO BACK TO REGULAR STATE. IT ONLY DOES THIS IN THE SUMMER OR WHEN THE CAR GETS HOT. SO I TOOK I TO THE DEALERSHIP AND THEY SAID IT WAS MY NEGATIVE BATTERY CABLE. THIS IS UNSAFE. THIS HAS BEEN GOING ON FOR ALMOST A 1 YEAR IT STARTS AND STOPS WHEN IT WANTS TOO. ALSO WHEN IM STOPPED OR SITTING AT A STOP LIGHT THE MATTERS ARE EVEN WORSER