2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints
732 reports, newest first.
Structure, Jul 23, 2014
I HAD MY CAR PARK IN THE FRONT YARD. IT RAIN ON THAT DATE UNTIL THE NEXT MORNING . WHEN I GOT INTO MY CAR I NOTICE ON THE FRONT PASSENGER SIDE UP UNDER THE DASHBOARD THAT IT WAS SOAK AND WET FROM THE RAIN THAT WE GOT. I DIDN'T LEAVE ANY WINDOWS DOWN. THE ONLY WAY THE WATER COULD OF GOT IN IS THROUGH A LEAK IN THE LINING AROUND THE WINDSHIELD. I NEVER HAD IT REPLACE BEFORE. I DON'T UNDERSTAND HOW A CAR THAT YOU DON'T HARDLY RIVE COULD GET FLOODED. I KEEP IT COVERED UP. ITS JUST THAT 1 PARTICULAR DAY I LEFT IT UNCOVERED OVERNIGHT AND IT GET RAIN IT. I KNOW THE LINING OR INSULATION SHOULD HOLD UP LONGER THAN 4 YRS? THAT IS I CONSIDER A DEFECT. *TR
Service brakes, Jul 22, 2014
BACKING OUT OF DRIVE DOWN HILL BRAKES GOT REAL HARD, DID STOP AFTER PUSHING HARD. ALSO GOING DOWN HILL PUSHED BRAKE DIDN'T WANT TO STOP. WE ALREADY HAD THE MICRO SWITCH REPLACED IN FEB OF 2014.THIS HAPPENED AFTER THAT .THE DEALERSHIP WHEN WE TOOK IT IN SAID THAT WAS NOT COVERED. *TR
Power train, Vehicle speed control, Jul 22, 2014
THE TRANSMISSION DOES NOT ENGAGE FROM A STOP TO MOVE AND ALMOST CAUSED A COLLISION. EVEN ON THE HIGHWAY THE VEHICLE DOES NOT SHIFT PROPERLY AND HESITATES AND WHEN IT FINALLY SHIFTS IT SLAMS INTO GEAR. THE MOSTLY OCCURS FROM A STOPPED POSITION AND THEN DURING ACCELERATION. THE DEALERSHIP SAID THAT IS HOW IT IS DESIGNED AND NOTHING IS WRONG. BUT THE PROBLEM JUST KEEPS GETTING PROGRESSIVELY WORSE. LONGER HESITATIONS AND HARDER SHIFTING. *TR
Equipment adaptive/mobility, Electronic stability control (ESC), Engine, Jul 21, 2014
THIS EXACT SAME THING HAS HAPPENED 2 TIMES. WHILE DRIVING NORMALLY 'SERVICE ESP' AND 'SERVICE TRACTION CONTROL' WARNINGS COME ON ALONG WITH THE ENGINE LIGHT AND THE 'STABILITRAK' LIGHT. THE ENGINE REMAINS RUNNING BUT DOES NOT SUPPLY POWER TO THE WHEELS RESULTING IN A TOTAL LOSS OF POWER TO THE CAR. THE FIRST TIME IT HAPPENED, I TOOK IT TO A CERTIFIED CHEVY DEALER WHO TOLD ME IT WAS A BATTERY ISSUE AND REPLACED THE BATTERY. DIDN'T WORK. HAPPENED AGAIN WITHIN A WEEK. THIS SITUATION IS VERY UNSAFE AS THE VEHICLE COULD BE STUCK POWERLESS IN THE MIDDLE OF A TURN OR A NUMBER OF OTHER DANGEROUS SITUATION. THE CAR IS NOT ON GM'S RECALL LIST FOR ANY OF THE ONGOING RECALL ISSUES. *TR
Service brakes, Jul 21, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKE PEDAL BECAME HARD TO DEPRESS AND THE CONTACT HAD TO APPLIED FORCE IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE RESUMED IT NORMAL ACCELERATION BUT THE FAILURE RECURRED MOMENTS LATER. THE DEALER WAS CONTACTED AND INFORMED THAT THE RECALL REPAIRS WERE ALREADY COMPLETED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 50,000.
Engine, Jul 21, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE NO DIAGNOSIS OR REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,749 AND THE CURRENT WAS UNKNOWN.
Service brakes, Hydraulic, Service brakes, Jul 15, 2014, fire
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE GOING DOWN A HILL AT APPROXIMATELY 70 MPH, THE BRAKES FAILED TO RESPOND MAKING IT VERY DIFFICULT TO STOP THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT BRAKE ROTORS HAD OVERHEATED AND WERE A BURNING RED COLOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. FAILURE MILEAGE WAS 12,000.
Power train, Service brakes, Jul 10, 2014
2011 CHEVY CRUZE AFTER RECALL # 12213 FOR BRAKE VACUUM MICRO SWITCH HAS BEEN COMPLETED. THE VEHICLE IS DISPLAYING THE EXACT SAME SYMPTOMS AS BEFORE THE RECALL WORK WAS DONE. UNDER COLD START UP CONDITIONS (CAR SITTING OVERT NIGHT) THE BRAKE PETAL IS DIFFICULT TO DEPRESS SO BRAKES DO NOT STOP CAR EASILY. THIS IS INTERMITTENT. I HAVE DISCOVERED IF YOU PLACES THE CAR IN NEUTRAL WHILE THIS IS HAPPENING THE BRAKES START WORKING CORRECTLY. SOUNDS LIKE A DESIGN ISSUE TO ME. THE DEALER WANTS TO REPLACE THE PART THAT THE RECALLED MICRO SWITCH GOES INTO. THIS WILL INCLUDE ANOTHER SWITCH. THIS PART (#13457666) APPEARS TO BE THE VALVE THAT THE MICRO SWITCH OPENS AND CLOSES AS NEEDED TO PROVIDE THE NEEDED VACUUM. AGAIN, THIS SEEMS RELATED TO THE ORIGINAL ISSUE. *TR
Engine and engine cooling, Equipment adaptive/mobility, Jul 3, 2014
WHILE DRIVING 45MILES AN HOUR THE A/C SHUT OFF AND THE SPEED WAS REPLACED BY AN ERROR THAT SHOWED THAT THE A/C WAS SHUTTING DOWN DUE TO ENGINE LEVELS. HOWEVER THE LEVEL WAS NOT HIGH. THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR INTO THE DEALERSHIP HOWEVER THEY ARE UNABLE TO PIN POINT THE PROBLEM OR DETERMINE THE CODE FOR THE LIGHT. THE VEHICLE WILL NOT PASS INSPECTION AND THEREFORE I AM UNABLE TO DRIVE THE VEHICLE. *TR
Engine, Jul 1, 2014
WHILE DRIVING HOME NOTICED THAT THE TEMP GAUGE WAS MOVING AND THEN AS I SLOWED IN TRAFFIC THE GAUGE WENT FROM COOL TO HOT WITHIN SECONDS. WARNING CAME UP ON DASH THAT AC WAS BEING POWERED OFF DUE TO OVERHEATING AND THEN SUDDENLY IT WAS GONE AND THE AC CAME BACK ON AND THE GAUGE DROPPED. WITHIN 10 MINUTES THE SAME WARNING HAPPENED AGAIN BUT THE TEMPERATURE GAUGE DID NOT MOVE AND THE CHECK ENGINE LIGHT CAME ON. ENDED UP BEING THE WATER PUMP WHICH WAS COVERED UNDER WARRANTY. *TR
Electronic stability control (ESC), Jul 1, 2014
DRIVING AND THE STABILITRAK NEEDS TO BE SERVICED COMES ON. NOTHING THE DASH CONTROLS WORKS CORRECTLY. THE SPEEDOMETER GOES FROM 0-THE SPEED YOUR ARE GOING AND BACK DOWN TO 0 EVERY THIRTY SECONDS. CRUISE WILL NOT WORK. RPM DOES THE SAME. WHEN DRIVING THERE IS A SLIGHT HESITATION IN SPEED EACH TIME. HAD TO STOP ON THE WAY HOME AND IT CONTINUED WHETHER I TURNED VEHICLE OFF OR NOT. WENT AWAY THE NEXT DAY. TOOK IT TO A CERTIFIED TECH HE RAN THE CODES AND NOTHING CAME BACK ON THE COMPUTER. THIS HAS HAPPENED TWO MORE TIMES WITH NO LUCK. PLEASE TAKE THE TIME TO LOOK INTO IT. *TR
Electrical system, Air bags, Jun 26, 2014, crash
IN SEPT OF 2013 AFTER JUST A FEW MONTHS OF OWNING THE CAR I WAS REAR-ENDED AT A SPEED OF 25-30 MPH. THE AIRBAG DIDN'T DEPLOY AND MY HEAD BOUNCED FROM THE STEERING WHEEL TO THE HEADREST WHERE I SUFFERED A SEVERE CONCUSSION LEAVING ME OUT OF WORK FOR A MONTH. ALSO MY RADIO CONSOLE LIGHTS FLASH ON AT RANDOM TIMES, I EXPERIENCE THE TURBO LAG CRAP THE DEALERSHIP GIVES AS AND EXCUSE (ESPECIALLY AFTER TELLING ME DURING A SERVICE TEST DRIVE THAT MY CAR DIDN'T HAVE A TURBO!) AND AFTER OWNING IT FOR 1 MONTH A PART OF THE ENGINE FAN SHEERED OFF AND DESTROYED MY A/C UNIT LEAVING ME WITH A $2500 BILL TO REDO THAT. I CAN'T WAIT FOR MY SETTLEMENT FROM THE ACCIDENT TO GET THE HELL OUT OF THIS CAR. THIS IS MY FIRST AND LAST CHEVY EVER! *TR
Engine, Jun 18, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE DECREASED IN ACCELERATION AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE FAILURE PERSISTED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS DIAGNOSED BY A PRIVATE MECHANIC AND IT WAS ADVISED THAT THE VACUUM SWITCH NEEDED BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 47,000.
Service brakes, Jun 18, 2014
NO BRAKES GOING FORWARD OR BACKWARDS BUT ONLY FOR A FEW SECONDS, ALWAYS HAVE FULL PEDAL AND THE HARDER YOU PUSH/FORCE THEY SLOWLY BRING VEHICLE TO STOP. MY WIFE AND I HAVE ALMOST HIT PEDESTRIAN'S AND VEHICLES. *TR
Air bags, Jun 17, 2014
THE PASSENGER SENSOR IN THE AIRBAG SYSTEM IS DEFECTIVE AND GM IS REFUSING TO COVER THE COST SAYING IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS WILL CAUSE THE AIRBAG SYSTEM ON THE PASSENGER SIDE TO NOT DEPLOY IN THE EVENT OF A CRASH. GM IS SAYING IT WILL COST $400 TO FIX WHICH I THINK IS RIDICULOUS. THE CAR HAS NEVER HAD AN ACCIDENT AND AN AIRBAG HAS NEVER BEEN DEPLOYED. I THINK SAFETY SYSTEMS SUCH AS AIRBAGS THAT HAVE NO MEANS OF WEAR AND TEAR OTHER THAN DEPLOYMENT SHOULD BE MANDATED BY THE FEDERAL GOVERNMENT TO BE COVERED UNDER AN EXTENDED WARRANTY PERIOD OF 10 YEARS OR 100,000 MILES. AIRBAGS ARE A SAFETY MEASURE REQUIRED BY THE FEDERAL GOVERNMENT AND THEREFORE SHOULD BE REQUIRED TO BE OF GOOD WORKMANSHIP AND IN GOOD WORKING ORDER FOR A PERIOD MUCH LONGER THAN 3 YEARS. TO CHARGE THE CONSUMER $400 TO FIX SOMETHING THAT SHOULD NOT FAIL IS A DISGRACE. THANK YOU FOR YOUR TIME IN READING MY CONCERN. I WOULD APPRECIATE A FOLLOW UP TO THIS INQUIRY. *TR
Electrical system, Electronic stability control (ESC), Engine, Jun 14, 2014
RADIO FLASHES ON AND OFF AN INSTRUMENT CLUSTER IS FLASHING WARNING LIGHT. ENGINE RUNS ROUGH SOMETIMES AND AC BLOWER MOTOR TURNED ON AND OFF SOMETIMES AND TURN SIGNAL INDICATOR CONTINUE FLASHING BUT DOES NOT MAKE IT USUAL BUT CLICKING AND THEN RESUMES CLICKING NOISE. *JS
Electronic stability control (ESC), Jun 8, 2014
I BOUGHT MY CRUZE IN NOVEMBER AT 11000 MILES . I HAD NO ISSUES WITH IT AT ALL UNTIL MARCH 21 AT 21000 MILES. I WAS DRIVING ON THE HIGHWAY IT HAD BEEN A LONG TRIP AND MY CAR LIT UP SERVICE STABILITRAK AND SERVICE TRACTION CONTROL WARNING LIGHTS AND POWER STEERING. ALONG WITH MY DASH (SPEEDOMETER, ODOMETER GOING HAYWIRE) NO ENGINES PROBLEM JUST THAT LIGHT I CALLED THE DEALER WHO SAID THEY NEVER HEARD OF IT AND IT WAS PROBABLY A FLUTE. ABOUT A MONTH LATER IT HAPPENED AGAIN THEN ABOUT MAY IT WAS HAPPENING ONCE A WEEK NOT EVEN ON LONG DRIVES NO MORE ON MY MORNING COMMUTE TO WORK AND A COUPLE OF TIMES THE CHECK ENGINE LIGHT CAME ON NOT ALL THE TIME. ON JUNE 5 AT 22000 MILES MY CARS CONTROLS CAME ON THIS TIME THOUGH MY ABS LIGHT CAME ON ALONG WITH MY PARKING BREAK AND CHECK ENGINE LIGHT. THEN MY CAR IN THE MIDDLE OF THE DOWNTIME DALLAS ON THE HIGHWAY MY CAR JUST STOPS ACCELERATING AND SLOWLY CAME TO A COMPLETE STOP AND I BARELY MADE IT TO THE SIDE OF THE ROAD! IT WAS SO SCARY. I TURNED MY CAR OFF AND BACK ON ALL THE LIGHTS WERE OFF EXCEPT THE CHECK ENGINE LIGHT I WENT TO AUTOZONE AND THEY GAVE ME THE CODES IT WAS READING. ON MY WAY HOME IT DID THE SAME THING AND IT IS JUST THE SCARIEST THING. I WENT TO THE DEALERSHIP AND THEY DON'T KNOW WHY IT'S DOING IT AND WANT ME TO PAY OVER 600 JUST TO FIND OUT NOT TO EVEN FIX IT JUST TO SEE WHY! THIS IS THERE ISSUE NOT MINE I FEEL LIKE IMA CRASH EVERYTIME I DRIVE IT. I EVEN TOLD THEM DRIVING IT I FEEL LIKE MY LIFE IS IN DANGER AND THEY PRETTY MUCH SAID THAT'S MY ISSUE NOW WHEN I WAS SOLD THE CAR THE WARRANTY WAS OUT AND THEY DIDN'T OFFER ME A EXTENDED I DON'T KNOW WHAT TO DO! THIS NEEDS TO BE A RECALL I'VE READ ONLINE OF OTHERS REPORTING THIS AND THEY AGREE IT IS SOMETHING THAT COULD POTENTIALLY KILL SOMEONE. *TR
Engine, Jun 8, 2014
THE TURBOCHARGER, DUE TO A FAULTY BEARING AS I AM BEING TOLD BY A CERTIFIED MECHANIC HAS CAUSED THE BLADE INSIDE THE TURBOCHARGER TO BECOME UNSTABLE CAUSING IT SLAM AGAINST THE PARTS INSIDE THE CHARGER, THUS CREATING A LOUD WHAT I CAN ONLY DESCRIBE AS PUTTING A PEN IN A METAL FAN BLADE WHILE IT IS SPINNING. I HAVE THE POWER-TRAIN WARRANTY STILL ON THE CAR, BUT I HAVE BEEN READING ONLINE IN PUBLIC FORUMS WHERE THIS BECOMING A COMMON ISSUE FOR THIS VEHICLE BETWEEN THE MILEAGE RANGES OF 30-60 THOUSAND. PLEASE LOOK INTO THIS ISSUE MY WIFE WAS DRIVING THE CAR AT THE TIME WHEN IT INITIALLY STARTED MAKING THE NOISE AT ABOUT 60 MPH ON THE INTERSTATE WITH OUR TWO CHILDREN IN THE CAR. THANKFULLY SHE WAS NEARLY HOME WHERE WE HAVE THE CAR CHECKED OUT AND IT WAS DETERMINED TO BE THE TURBOCHARGER. *TR
Power train, Electrical system, Visibility, Jun 5, 2014
I HAVE RETURNED MY 2011 CRUZE FOR ELECTRIC WINDOWS AUTOMATICALLY GOING DOWN AND NOT GOING BACK UP....3 TIMES REPLACED...THE DEALER TOLD ME AFTER THE THIRD REPAIR IT WAS BECAUSE OF MY DOG DROOL...I THEN DUCK TAPED THE WINDOW BUTTONS ON EACH DOOR IN THE BACK WHERE OUR DOG SITS AND THE SAME THING KEEPS HAPPENING...ONLY THIS TIME IT BEGINS FROM THE MAIN MECHANISM ON THE DRIVERS DOOR WHICH MEANS IT IS NOT FROM OUR DOG....I NEED HELP HAVING THIS FIXED.... WE ALSO HAD IGNITION PROBLEMS FOR THE SAME CAR 2011 CRUZE...HAVING TO HAVE IT TOWED TO THE DEALER AND IT COST NEARLY 500.00 TO FIX...I AM HOPING TO BE ELIGIBLE TO GET A REFUND. WE TO WERE DRIVING ...WHEN WE STARTED THE CAR I COULD FEEL THE IGNITION LOCK AND WERE UNABLE TO GET THE KEY OUT...THE KEY ACTUALLY BROKE IN THE IGNITION...THE 2011 IS NOT MENTIONED IN THE RECALL LIST?? THIS IS THE FIRST BRAND NEW CAR I HAVE EVER OWNED AND I AM EXTREMEMELY SADDENED BY ALL OF THE ISSUES OCCURRED IN THE FIRST 2/12 YEARS...I HOPE YOU WILL HELP... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Electronic stability control (ESC), Service brakes, Jun 4, 2014, crash
ON APRIL 30 2014, AROUND 11:00 AM THE CAR WAS TAKEN FOR SERVICE TO A CHEVROLET DEALER FOR A WHEEL ALIGNMENT,STEERING AND SUSPENSION SYSTEM INSPECTION AND AIR PRESSURE CONDITION CHECK, THE CHEVY CRUZE WAS AT THE SERVICE DEALER FOR APROX FOUR HOURS, WE THEN CAME HOME, AROUND 5:30 WE WENT TO A SHOPPING CENTER TO BUY SOMETHING AND ON THE WAY BACK HOME, APROX SIX BLOCKS FROM OUR HOME WE STOP ON A STOP SIGN ON A CURB/ANGLE STREET DIVIDER BY A SMALL CURB WITH TREES, WE THEN TRY TO PROCEED AND BARE RIGHT BUT THE CAR MADE SOME KIND OF A NOISE AND WENT LEFT GOING OVER SMALL CURB AND HITTING A TREE, WE WHERE GOING APROX 15 TO 20 MPH AT THE TIME OF IMPACT THE POLICE CAME AND MADE A REPORT, NO SUMMONS WHERE ISSUE BECAUSE THE POLICE OFFICER LOOK AT THE SCENE AND COMMENT THAT IT LOOKS LIKE THE CAR LOSS POWER/ CONTROL OF THE STEERING ,BRAKES AND COULD NOT BE CONTROL. THE CAR WAS A TOTAL LOSS SINCE IT WAS DAMAGES IN FRONT/ENGINE/AIR BAGS/ETC. WE KNOW FOR FACTS THAT THIS 2011 CHEVROLET CRUZE HAVE MANY RECALLS INCLUDING STEERING SHAFT SEPARATIONS/BRAKES/STEERING PROBLEMS.ETC. *TR
Air bags, Jun 1, 2014, crash
WE REAR ENDED ANOTHER VEHICLE AND NEITHER THE DRIVER'S AIR BAG OR PASSENGER AIR BAG DEPLOYED. THE DRIVER'S SIDE WAS PUSHED UP IN THE FRONT END AND THE BUMPER, FENDER, GRILL, HOOD, HEADLIGHT AND TURNING LIGHT WERE ALL DESTROYED. THESE WERE PUSHED UP INTO THE GRILL AREA OF THE CAR. *TR
Service brakes, May 30, 2014
I WAS NOTIFIED IN OCTOBER 2013 OF THE GM SAFETY RECALL #12213 BUT THAT PARTS ARE NOT AVAILABLE YET. I AM EXPERIENCING THE GAME ISSUE STATE IN THE RECALL. I FOUND INFORMATION ONLINE ABOUT THE RECALL DATED AUGUST 2013. WE ARE APPROACHING ONE YEAR TO THAT INFORMATION AND I STILL HAVE NOT BEEN NOTIFIED THAT REPLACEMENT PART IS AVAILABLE. THE BRAKE ISSUE PROGRESSIVELY GETS WORSE AS TIME GOES BY. MY CONCERNS ARE WHEN THE PART WILL BE AVAILABLE AND WHY IT IS TAKING SO LONG WHEN SAFETY IS ON THE LINE. *TR
Structure, May 29, 2014
I BOUGHT A 2011 CHEVY CRUZE FROM A OWNER, AND I DID NOT PAY ATTENTION TO THE PASSENGER DOOR HANDLE UNTIL AFTER I BOUGHT IT. THE THIN METAL WAS COMING OFF THE HANDLE. I TOUCHED IT AND IT CUT MY FINGER. I CALLED THE CHEVROLET PLACE CLOSE TO MY AREA AND THEY QUOTED ME A PRICE OF $80.00. I CALLED GMC, SINCE THE CAR IS FAIRLY NEW, AND DID NOT GET ANY HELP. I TOOK THE CAR TO THE LOCAL DEALERSHIP, AND THE OFFICE MANAGER CAME OUT (HE WAS IN A WHEELCHAIR) TO LOOK AT THE DOOR. HE TOUCHED IT AND IT CUT HIS FINGER. I WAS CONCERNED ABOUT SOMEONE GETTING A CUT FROM THAT METAL SO I PAID TO HAVE THE HANDLE REPLACED. MY MAJOR CONCERN IS IF THIS CONTINUES TO HAPPEN WITH THESE DOOR HANDLES IN LESS THAN 3 YEARS OLD, AND SOME ONE IS DIABETIC, OR A SMALL CHILD GETS CUT AND INFECTED IT WOULD NOT BE A GOOD THING. WHEN I SAID THIS TO THE OFFICE MANAGER, HE INFORMED ME HE WAS A DIABETIC. I HAVE WENT ONLINE AND SAW ALL THE RECALLS FOR THIS PARTICULAR CAR. THE PREVIOUS OWNER ASSURED ME HE HAD THE RECALLS FIXED, BUT I DID NOT REALIZE THERE WERE SO MANY UNTIL AFTER I BOUGHT THE CAR. I PAID CASH FOR THIS CAR AND HAVE YET TO GET A TITLE. I CONTINUE TO CALL THE OWNER WHO EITHER IGNORES ME OR ISN'T GETTING MY CALL. I CALLED HIS WIFE YESTERDAY AND SHE ASSURED ME HER HUSBAND HAD THE TITLE. I HAD RECENTLY CALLED THE PREVIOUS OWNER AND ASK FOR PAPERWORK WHERE THE RECALL WORK WAS DONE. I HAVE HAD NO RETURN CALLS... AT THIS POINT WHAT SHOULD I DO? I FEEL LIKE I'VE BEEN SHAFTED, BUT I PAID 13000.00 FOR THE CAR AND THE PREVIOUS OWNER ASSURED ME I WOULD NOT HAVE TO PAY ADVELORUM TAXES, HE SAID THIS WAS TAKEN CARE OF. NOW ACCORDING TO THE TAG OFFICE I WILL HAVE TO PAY ANOTHER 800.00 OR SO FOR THE TAG WHICH I CAN'T GET WITHOUT A TITLE. *TR
Electrical system, May 29, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE STABITRACT LIGHT ILLUMINATED, THE POWER STEERING FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE THE BATTERY NEEDED TO BE REPLACED. THE REPAIR WAS MADE BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 79,672.
Electrical system, May 28, 2014
TOOK MY 2011 CHEVY CRUZE INTO THE SHOP ON FEBRUARY AFTER THE RADIO, DASH, HEADLIGHTS BEGAN SHORTING OUT (FLICKERING ON AND OFF) THE DASH WOULD FLASH BACK ON IT A DIFFERENT LANGUAGE AND THEN RESET ITSELF ONCE THE CAR WAS TURNED OFF. INITIAL QUOTE FROM MECHANIC WAS THAT IT NEEDED A NEW ALTERNATOR. I THEN DID A INTERNET SEARCH TO FIND OUT MANY CONSUMERS ON FORUMS WERE REPORTING THE SAME PROBLEM. AT THAT TIME WE REFUSED WORK FROM THE MECHANIC AND TOOK THE CAR TO THE DEALERSHIP. THEY STATED IT WAS A COMMON PROBLEM AND THE GROUNDING WIRES WERE TIGHTENED. THE WORK WAS DONE AND ABOUT A MONTH LATER THE ISSUES STARTED HAPPENING AGAIN, THIS TIME WHEN THE "FLICKERING" WOULD HAPPEN, THEY DASH WOULD FLASH "SERVICE TRACTION CONTROL". THE CAR WAS RETURNED TO THE DEALERSHIP WHERE THEY STATED THE CAR NEEDED NEW BATTERY CABLES. AFTER REVIEWING THE CONCERNS ON THE FORUMS FOR OTHER CRUZE CUSTOMERS WHO STATED THIS WAS REPLACED ON THEIR CARS AND THE PROBLEM KEPT HAPPENING, I WAS NOT SATISFIED WITH THAT OPTION, THE DEALERSHIP REFUSED TO INVESTIGATE FURTHER SO WE TOOK MY CAR HOME. THE PROBLEM PERSISTED, THIS WEEK, THE CAR BEGAN A NEW MALFUNCTION WHILE "FLICKERING" THE POWER STEERING AND POWER BRAKES WOULD QUIT WORKING, LEAVING YOU WITH NO CONTROL OF YOUR VEHICLE WHILE ON THE ROADS. MY HUSBANDS PICKED THE CAR UP FROM ME AND EXPERIENCED THE SAME PROBLEM ALONG WITH THE DOOR LOCKS RESETTING AND FEELING THE ENGINE CUTTING OUT "DYEING" THEN RESTARTING ITSELF. UPON OUT RETURN TO THE DEALERSHIP IT WAS ASKED THAT THEY INSPECT THE CAR WITH A FINE TOOTH COMB AND GET TO THE BOTTOM OF THE PROBLEM. AFTER READING SEVERAL REVIEWS, I AM NOT SATISFIED WITH THIS ANSWER. WE ARE GETTING THE CABLES REPLACED BUT WHAT IS PLAN C. THAT IS WHAT I AM INTERESTED IN. WHO HAS THE ANSWER TO THAT QUESTION? *TR