2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints
732 reports, newest first.
Power train, Jul 23, 2011
THE SIX SPEED AUTOMATIC TRANSMISSION BOGS DOWN WHILE CHANGING GEARS. IT ALSO SHIFTS VERY ROUGHLY. THE GAS MILEAGE IS WELL BELOW STANDARD; I BELIEVE DUE TO THE TRANSMISSION PROBLEMS. I HAVE HAD IT TO THE DEALER TWO TIMES IN THE FIRST 7000 MILES, BUT THEY CLAIM THERE IS NOTHING WRONG. HELP! *TR
Vehicle speed control, Jul 22, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND LETTING OFF THE ACCELERATOR, THE VEHICLE WOULD DOWNSHIFT SLOWLY OR AGGRESSIVELY. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND THAT THE COMPUTER WAS LEARNING THE CONTACT'S WAY OF DRIVING. IN ADDITION, WHEN TRYING TO ACCELERATE TO HIGHER SPEEDS THE VEHICLE WOULD CREEP AND SLOWLY ACCELERATE. THE DEALER WAS CONTACTED A SECOND TIME AND THEY TEST DROVE BUT WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7. UPDATED 09/02/11*LJ
Power train, Jul 22, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SHIFTER WAS VERY DIFFICULT TO MANEUVER AND THAT THE SHIFT CABLE WAS FAULTY. THE CONTACT WAS UNABLE TO SHIFT INTO FIRST OR SECOND GEAR. WHILE DOWNSHIFTING AT 25 MPH, THE SHIFTER WOULD BECOME STUCK AND CAUSE THE VEHICLE TO COAST WHILE IN TRAFFIC. THE CONTACT TOOK THE VEHICLE TO A DEALER BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE WITHIN THE SHIFTER. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND WAS ADVISED TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER THEN ADJUSTED THE SHIFTER CABLE, WHICH REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 200.
Engine and engine cooling, Fuel system, Gasoline, Power train, Jul 20, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING NORMALLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS INSPECTED AND DIAGNOSED WITH A FAULTY FUEL INJECTOR. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 12,528. UPDATED 09/21/11 *BF THE CONSUMER STATED THERE IS A HESITATION FROM THE VEHICLE, WHEN TRYING TO PULL OUT IN TRAFFIC. THE CONSUMER NOTICED THE VEHICLE WOULD STALL WHEN THE AC WAS ON HIGH. UPDATED 10/07/11
Steering, Jul 8, 2011
MY WIFE WENT TO THE BANK AND WHEN SHE STARTED OUR NEW CHEVY CRUZE THE POWER STEERING LIGHT CAME ON AND THE POWER STEERING STOPPED WORKING. *TR
Power train, Jul 6, 2011
MY NEW 2011 CHEVY CRUZE HAS A MAJOR HESITATION WHEN TRYING TO ACCELERATE THE CAR. THIS PROBLEM OCCURS CONSISTENTLY ALL THE TIME FROM DAY 1. BROUGHT THE CAR IN FOR SERVICE FOR THIS PROBLEM TO THE CHEVY DEALER WHERE I PURCHASED THE CAR FROM AND THEY SAID THERE IS NOTHING THEY CAN DO TO CORRECT THIS HESITATION PROBLEM. THEY SAID THEY HAVE HAD A LOT OF COMPLAINTS ABOUT THIS HESITATION PROBLEM. THIS IS DANGEROUS WHEN YOU NEED THE SPEED TO PASS ON THE HIGHWAY AND YOU DON'T HAVE IT WHEN THE ACCELERATOR IS PUSHED. I WAS TOLD AT THE CHEVY DEALER THAT THIS CAR HAS SIX GEARS WITH A 4 CYLINDER ENGINE IT NEEDS A 6 CYLINDER ENGINE TO CHANGE THESE SIX GEARS PROPERLY. WHY WOULD GM CHEVROLET DESIGN A CAR LIKE THIS WITH THIS PROBLEM??????? *TR
Service brakes, Hydraulic, Jul 4, 2011
I HAVE AN LT CRUZE MODEL 2011. THE BRAKE PEDAL FEELS SOFT (AS IF THE BRAKE FLUID HAS SOME AIR IN IT) CAUSING THE CAR NOT TO RESPOND NORMALLY TO BRAKES AND IT VERY EVIDENT IS THE SLOWER SPEEDS. THE PROBLEM STARTED AFTER ABOUT 2000 KM FROM USE. I HAVE A FRIEND (WHO OWNS ANOTHER CRUZE) AND WAS DRIVING MY CAR AND COMMENTED THAT THE BRAKES FEELS "WEARED"! I COMPLAINED DURING BOTH THE 5000 AND 10000 KM SERVICE BUT NOTHING WAS FOUND WRONG AS THEY CLAIMED. NOW I HAVE TO CONCENTRATE VERY MUCH DURING TRAFFIC SPEEDS TO NOT MAKE AN ACCIDENT!!! THIS IS A CONSTANT ATTITUDE OF MY CAR AND I DO NOT KNOW WHAT TO DO? P.S: THERE WAS ANOTHER PROBLEM OF A VERY STRANGE AND LOUD NOISE DURING BRAKING WHILE MOVING BACKWARD, BUT THIS WAS REPAIRED BY CHANGING THE CALIPERS OF REAR BRAKES. *TR
Power train, Vehicle speed control, Jun 25, 2011
I AM VERY DISAPPOINTED WITH MY NEW 2011 CHEVY CRUZE ECO (1.4L 6 SPEED MANUAL TRANSMISSION) THE CAR LOOSES POWER ESPECIALLY WHEN TRY TO ACCELERATE UP HILLS, TOTAL LOSS OF POWER AND LACK OF RESPONSE. THIS KEEPS HAPPENING OUT ON THE FREEWAY. I HAVE MY FOOT PRESSED ALL THE WAY DOWN ON ACCELERATOR, BUT NO RESPONSE FROM THE CAR. CAR HAS SLOWED DOWN TO 30 MPH GOING UP THE HILLS ON FREEWAY PUTTING ME IN AN UNSAFE POSITION. IT HAPPENS ON LEVEL SERVICES TOO, TRY TO GET THE CAR GOING WHEN AT A STOP LIGHT IS HARD TOO, I GIVE THE CAR GAS AND GET VERY SLOW RESPONSE, WHEN IT DOES RESPOND THE CAR IS VERY JERKY GOING THRU THE GEARS, AFRAID THIS MAY CAUSE AN ACCIDENT FOR FAILURE TO MOVE OUT AND WITH THE TRAFFIC. IT HAPPENS WITH ALL THE GEARS ! I HAVE PROBLEMS TOO WITH THE CAR OVER- ACCELERATING GOING NOW HILLS. ALL THE ABOVE CONTINUE TO HAPPEN DESPITE FOLLOWING THE OWNERS MANUAL FOR OPERATING THE VEHICLE. I FEEL STRONGLY THAT THIS IS A UNSAFE VEHICLE. I BOUGHT THE CAR WITH A 4 CYL TURBO WITH HOPES I WOULD HAVE A LITTLE EXTRA POWER, I HAVEN'T SEEN IT YET. *TR
Vehicle speed control, Jun 20, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN THE STOPPED THE CONTACT BEGAN TO DEPRESS ON THE ACCELERATOR PEDAL BUT THE VEHICLE HESITATED TO ACCELERATE. THE SPEEDOMETER DISPLAYED THAT THE SPEED WAS RISING BUT THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE ACCELERATED IT DID SO AT THE SPEED DISPLAYED ON THE SPEEDOMETER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 1,000.
Power train, Jun 20, 2011
I HAVE A 2011 CHEVY CRUZE IT HAS A SHIFTING PROBLEM. I WAS DRIVING IT HOME ONE DAY AND THE TRANSMISSION WOULD NOT SHIFT AND THE CAR BASICALLY STOPPED SUDDENLY. THIS ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR BEHIND ME ALMOST REAR ENDED ME BECAUSE OF THE SUDDEN STOP. I TOOK THE CAR TO THE DEALER AND THE REPLACED THE TRANSMISSION COMPONENTS AND IT STILL HAS THE SAME PROBLEM. THEY ARE NOT SURE WHAT IS CAUSING THIS PROBLEM. THE CAR ALSO WOULD NOT ACCELERATE WHEN TRING TO PASS SOMEONE. THESE ARE SOME SERIOUS ISSUES WITH THE CAR AND NO ONE SEEMS TO KNOW HOW TO FIX THEM. *TT
Steering, Jun 18, 2011
INTERMITTENT POWER STEERING FAILURE. THIS HAS HAPPENED SEVERAL TIMES. THE STEERING JUST GOES DEAD EVEN WHEN IN MOTION. *TR
Equipment, Jun 17, 2011
I BOUGHT A 2011 CRUZE AND PART OF THE SELLING POINT WAS THAT IT WAS BLUETOOTH EQUIPPED. MORE AND MORE STATES ARE PASSING HANDSFREE LAWS AND THE BLUETOOTH WAS IMPORTANT TO ME. IT WORKED MAYBE 2 MONTHS. THE PHONE WILL NOT STAY CONNECTED. IT CONNECTS FOR A MINUTE THEN DISCONNECTS FOR A MINUTE AND CONTINUES THIS CYCLE. I COMPLAINED TO CHEVROLET AND THE LADY SENT ME TO THE DEALER TO CHECK FOR UPDATES. I DID BUT THE DEALER STATED THAT IT WAS THE PHONE. COME TO FIND OUT, GM HAS A LIST OF PHONES THAT ARE SUPPOSED TO WORK WITH THE CRUZE. ALL OF THEM DON'T EVEN WORK. I'VE BEEN BOUNCED ALL OVER TO DIFFERENT REPAIR SHOPS TO NO AVAIL. IF YOU WILL LOOK BACK, GM HAS ALREADY HAD OTHER RECALLS IN THE PAST AND IT SEEMS THAT THE ONSTAR MODULE DID NOT LIKE JUST ANY BLUETOOTH PHONE. IT SEEMS THAT IF THE ONSTAR MODULE IS REPLACED, THE BLUETOOTH PROBLEM STRAIGHTENS OUT. I CAN'T GET THAT ACROSS TO THE DEALER BECAUSE THE ONSTAR PHONE IS WORKING AND THEY WON'T REPLACE IT. WITH A LITTLE INTERNET WORK, YOU CAN FIND ALL KINDS OF FORUMS COMPLAINING ABOUT THE CRUZE'S BLUETOOTH. *TR
Power train, Jun 16, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD NOTICE THAT THE VEHICLE WOULD HESITATE OR JERK FORWARD. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THE TCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPROGRAMMED FOR THE TCM YET THE FAILURE PERSISTED AND THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS WITHIN MOMENTS OF LEAVING THE DEALER. THE VEHICLE WAS THEN TAKEN BACK TO DEALER AND THEY ADVISED HER THAT ALL OF HER PARTICULAR YEAR, MAKE AND MODEL VEHICLE OPERATED IN THAT MANNER. THE FAILURE MILEAGE WAS APPROXIMATELY 24. UPDATED 07/21/11 *BF UPDATED 3/20/12 *CN
Power train, May 26, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE VEHICLE WOULD INTERMITTENTLY HESITATE BEFORE JERKING INTO GEAR WHEN ACCELERATING FROM A STOP LIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 6,000.
Service brakes, Hydraulic, Power train, May 25, 2011, crash
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE WAS NOT CORRECTED WHEN THE VEHICLE LOST POWER WHILE ACCELERATING AT ANY SPEED. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. THE VEHICLE MOVED BACKWARDS WHILE THE BRAKE WAS DEPRESSED CAUSING THE CONTACT TO CRASH INTO A VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DID NOT REPLACE ANY PARTS AND ADVISED THE CONTACT HOW THE VEHICLE WAS DESIGNED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 752,000.
Power train, May 19, 2011
I WOULD LIKE TO FILE A COMPLAINT ON A 2011 CHEVY CRUZE FOR THE REASON THAT THE TRANSMISSION HAS AN ISSUE THAT MAY LEAD TO AN ACCIDENT THE TRANSMISSION COMES OUT OF GEAR WHILE DRIVING AND SITS IN NEUTRAL THEN POPS BACK INTO DRIVE THIS IS VERY UNSAFE I HAVE CONTACTED GM ON THE ISSUE AS WELL AS MY LOCAL DEALERSHIP AND HAVE HAD NO POSITIVE FIX TO THE ISSUE I FEEL THAT THIS MAY CAUSE AN ACCIDENT AND NEEDS TO BE LOOKED INTO. *TR
Electrical system, May 18, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE WAS UNDER THE IMPRESSION THAT THE VEHICLE COULD BE TOWED BEHIND A RV. HE READ THE MANUAL THAT STATED THAT HE WOULD HAVE TO REMOVE FUSE 22 WHICH CAUSED HIM TO LOSE 12 VOLTS AND HE COULD NOT OPERATE THE AUXILIARY AFTERMARKET BRAKING SYSTEM. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD PLACE A WIRE AROUND IT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY COULD NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 3,800. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 06/08/11*LJ UPDATED 07/08/11 *BF
Vehicle speed control, May 16, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK, IT SUDDENLY ACCELERATED. HE ALSO STATED THAT THE RPMS EXTENDED FROM 0 TO 7. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,825.
Steering, May 11, 2011, crash
TL* THE DRIVER OWNED A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 65 MPH WHEN THE VEHICLE BEGAN TO STEER INDEPENDENTLY CAUSING THE CONTACT TO TRAVEL OFF THE ROAD. THE DRIVER WAS UNABLE TO CONTROL THE VEHICLE WHICH RESULTED IN A CRASH. A POLICE REPORT WAS FILED AND BOTH THE DRIVER AND PASSENGER WERE REPORTED INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE CONTACT WAS NOT SURE IF THE FAILURE HAD BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN AND THE VIN WAS UNAVAILABLE.
Service brakes, Hydraulic, May 9, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. THE PEDAL DROPPED BELOW THE ACCELERATOR PEDAL AND EXTREMELY CLOSE TO THE FLOOR BOARD. THE VEHICLE ALSO JERKED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY ON FOUR DIFFERENT OCCASIONS. THE CONTACT TAPED A BLOCK OF WOOD ON TOP OF THE BRAKE PEDAL TO RAISE THE BRAKE PEDAL 1 1/2 INCHES TO PREVENT IT FROM FALLING BELOW THE ACCELERATOR PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50. UPDATED 06/09/11*LJ THE CONSUMER STATED THERE WAS VERY LITTLE ROOM BETWEEN THE ACCELERATOR AND BRAKE PEDALS. SO WHEN THE CONSUMER APPLIED THE BRAKE, HIS FOOT ALSO HIT THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. UPDATED EVOQ. 06/15/11 UPDATED 07/11/11
Service brakes, Hydraulic, May 4, 2011
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH THE BRAKE PEDAL BECAME SPONGY UPON APPLICATION, FOLLOWED BY AN EXTENSIVE DELAYED RESPONSE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION; HOWEVER, THEY STATED THAT THE BRAKES FUNCTIONED NORMALLY AS DESIGNED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 06/24/11
Equipment, Equipment adaptive/mobility, Apr 24, 2011
THE DRIVER'S SIDE FLOOR MATS ON OUR 2011 CHEVY CRUZE ARE SUPPOSED TO ATTACH TO TWO RUBBER PINS ON THE FLOOR CARPET. HOWEVER, THE ATTACHING MECHANISM DOES NOT WORK AND THE FLOOR MATS ARE EASILY PUSHED FORWARD AND BEGIN BUNCHING UP UNDERNEATH THE GAS AND BREAK PEDALS. THIS IS A DANGEROUS SITUATION. I AM LOOKING AT TEMPORARILY REPLACING THE MATS WITH A HEAVIER RUBBERMAID MAT. CHEVY NEEDS TO FIX THIS PROBLEM IMMEDIATELY. *TR
Visibility, Equipment, Apr 19, 2011
WHILE TEST DRIVING THE NEW 2011 CHEVY CRUZE I NOTICED THAT THE WINDSHIELD IS VERY SMALL AND THE REARVIEW MIRROR BLOCKS THE DRIVERS VIEW IM AND AVG 5'6 AND I COULD NOT SEE VERY WELL AT ALL . WHEN I TOLD THE DEALER ABOUT IT I WAS ENCOURAGED TO MOVE ON TOP ANOTHER VEHICLE IF I DIDN'T LIKE IT. I FEEL THIS ITS A SAFETY HAZARD . *TR
Service brakes, Hydraulic, Apr 3, 2011
WE PURCHASED AND TOOK POSSESSION OF A NEW 2011, CHEVY CRUZE ON WED., MARCH 30TH. FIRST NEW CAR IN 11 YEARS AND WE WERE THRILLED. THRUS., MARCH 31TH, MY HUSBAND ALMOST RAMMED THRU THE STORE FRONT OF A SHOP.....STOPPING INCHES BEFORE THE MAIN ENTRANCE......FRI., APRIL 1ST, WE WENT THRU A STOP SIGN INTO THE MIDDLE OF AN INTERSECTION AND ON APRIL 2ND I HAD A CAR FULL OF WOMEN COMING HOME FROM A LUNCHEON. LUCKILY, I PULLED OFF THE ROAD TO ADJUST THE TEMPERATURE BECAUSE IT WAS TOO WARM. I WAS ONLY DOING ABOUT 20 MPH AND STEPPED ON THEY BRAKE TO FIND I WAS ALSO STEPPING ON THE GAS PEDAL, JUST MY HUSBAND HAD DONE THE OTHER 2 TIMES. I WAS LUCKY I WAS ABLE TO SHOVE IT PARK. TRUST ME, WE R TAKING THE CAR BACK TO THE DEALER MONDAY, APRIL 4TH AND DO NOT KNOW WHAT THE RESPONSE WILL BE. IN THE MEAN TIME, WE R AFRAID TO DRIVE THE CAR. HAVE THERE BEEN ANY OTHER COMPLAINTS ON THIS TYPE OF VEHICLE. I WOULD FEEL AWFUL IF ANYONE GETS HURT OR INJURED BECAUSE I HAVE NOT BROUGHT TO EVERYONE'S ATTENTION?????? *TR
Power train, Mar 25, 2011
I BOUGHT A BRAND NEW 2011 CHEVY CRUZE LS. AFTER ABOUT TWO WEEKS OF DRIVING THE VEHICLE I NOTICE THAT WHEN DRIVING IT IN MANUAL AND COMING TO A STOP THE CAR WOULD VIOLENTLY SHIFT INTO FIRST GEAR. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY CONTACTED GM. THEY ALSO TEST DROVE EVERY CHEVY CRUZE LS MODEL AND NON-TURBO ENGINE CRUZE THEY HAD IN STOCK AND FOUND THE SAME PROBLEM. THEY CONTACTED GM AGAIN AND GM INFORMED THEM THAT THEY WERE AWARE OF THE PROBLEM WITH THE LS AN NON-TURBO ENGINE MODELS AND THAT THEY DO NOT HAVE A SOLUTION OF FIX TO THE PROBLEM. I THEN CONTACTED GM AND ASKED THEM ABOUT THEIR 30 DAY GUARANTEE ON THEIR VEHICLES. THEY THEN INFORMED ME THAT THEY DO HAVE THAT POLICY BUT UNFORTUNATELY WOULD NOT HONOR IT BECAUSE OF MY CASE. WHEN I ASKED THEM WHAT THEY PLANNED TO DO ABOUT THE PROBLEM THEY INFORMED ME THAT THEY WILL CONTINUE TO SELL THE VEHICLE AND RECALL THEM LATER WHEN THEY ARE ABLE TO FIND A SOLUTION OF FIX TO THE PROBLEM. THE CAR NOW HAS 1000 MILES ON IT AND I AM AFRAID TO DRIVE THE CAR WITH MY FAMILY IN IT FOR FEAR THAT SOMETHING WILL HAPPEN WHILE I AM DRIVING. I THINK IT IS RIDICULOUS THAT GM IS AWARE OF THE PROBLEM AND WILL NOT RECALL THAT AFFECTED MODELS. I ALSO FIND IT VERY DISHEARTENING THAT GM DOES NOT HONOR THEIR CUSTOMERS LIKE THEY ARE ALWAYS ADVERTISING THEY DO. *TR