2012 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 865 owner complaints filed for this model year. This is the highest complaint count among 10 Cruze model years with reports.
Of the 2012 reports, 62 involved a crash and 18 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Air bagsJun 6, 2014
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
Campaign 14V300000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Air bagsJan 24, 2013
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 13V023000 on NHTSA.gov
Air bagsOct 31, 2012
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 12V522000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Representative owner complaints: electrical system
196 reports, newest first. Show all
Electrical system, Aug 24, 2016
THIS IS THE SECOND COMPLAINT THAT OUR GOVERNMENT REFUSES TO INVESTIGATE FOR THE GOVERNMENT MOTORS CHEVROLET CRUZ VEHICLE. WHILE DRIVING, THE RADIO WILL START TO POWER CYCLE AND THE DASH BOARD INSTRUMENT PANEL WILL ALSO START FLASHING ON AND OFF. THE VEHICLE WILL ALSO SHUT COMPLETELY OFF WHILE DRIVING. THIS WILL CONTINUE UNTIL YOU REMOVE BATTERY TERMINALS AND THEN REATTACH. THIS IS HAPPENING TO MANY CHEVY CRUZ'S AND THE NHTSA REFUSES TO DO ANYTHING ABOUT IT. I WOULD UPLOAD VIDEOS BUT THIS ANTIQUATED GOVERNMENT SITE DOESN'T WANT TO SEE REAL FACTS
Electrical system, Aug 8, 2016
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS STATIONARY, THE KEY FOB FRACTURED. THE KEY FOB WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 43,000.
Electrical system, Jul 25, 2016
THE CAR WILL NOT TURN OFF WHEN THE KEY IS TURNED OFF AND REMOVED. IT WILL JUST SIT THERE AND RUN UNTIL IT DECIDES TO QUIT ON IT'S OWN. I WOULD REALLY HATE TO HAVE TO SHUT IT DOWN IN AN EMERGENCY AND NOT BE ABLE TO. THAT COULD GET SOMEONE SERIOUSLY HURT OR KILLED! ALSO, THE VAPOR CANISTER VENT/PURGE VENT VALVE IS DEFECTIVE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL CAR AND IF THAT IS THE CASE, THERE SHOULD BE A RECALL.
Electrical system, Structure, Jun 12, 2016
TRUNK ELECTRIC OPEN BUTTON DOES NOT WORK, MUST USE THE REMOTE TRUNK BUTTON TO OPEN TRUNK. I HOPE THAT NO SMALL CHILD SHOULD CLIMB IN TRUNK AND CLOSE THE TRUNK LID. WHEN CAR IS STATIONARY. AND REMOTE IS NOT CLOSE BY.
Electrical system, Engine, Fuel/propulsion system, Jun 1, 2016, crash
I'VE WENT THROUGH 7 TURBOS, I BOUGHT THE CAR BRAND NEW. IM NOW HAVING ELECTRICAL ISSUES WITH IT.
Steering, Electrical system, Electronic stability control (ESC), May 12, 2016
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE STABILITRAC WARNING LIGHT ILLUMINATED, THE POWER STEERING FAILED, AND THE INSTRUMENT PANEL AND RADIO LOST POWER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Steering, Electrical system, Electronic stability control (ESC), Apr 8, 2016
ON SEVERAL OCCASIONS MY VEHICLE HAS LOST POWER STEERING SERVICE. I HAVE ALMOST CRASHED INTO A METRO RAIL AND INTO ANOTHER VEHICLE BECAUSE I AM UNABLE TO TURN MY WHEEL. ON ANOTHER OCCASION, I WAS ABOUT TO PARK AND THE CAR TURNED OFF ON ME; THE KEY WAS LOCKED INTO THE IGNITION AND I COULDN'T TURN IT, THE DOORS LOCKED AND NOTHING WORKED. I WAS STUCK INSIDE UNTIL AFTER ABOUT 5 MINUTES, THE CAR UNLOCKED EVERYTHING AND THE ECU TURNED BACK ON. I'VE HAD TO TAKE IT TO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY HAVE TOLD ME IT'S COVERED UNDER A "SPECIAL SERVICE" BUT THESE INCIDENTS HAPPENED ALMOST A YEAR APART. I DO NOT BELIEVE THE CAR IS FIXED. ALSO, THE SERVICE STABILITRAK AND OTHER LIGHTS FLASH ON AND OFF AND SO DO MY RADIO.
Electrical system, Mar 3, 2016
THE TURN SIGNALS QUIT WORKING INTERMITTENT, RADIO DISPLAY GOES OUT LIKE IT IS SWITCHED OFF , DIGITAL SPEEDOMETER CHANGES SETTINGS, THESE CONDITIONS OCCUR WHEN VEHICLE IS DRIVEN. THE SERVICE THEFT DETERRENT SYSTEM COMES ON WHEN VEHICLE IS PARKED.
Steering, Electrical system, Service brakes, Feb 20, 2016
WHILE DRIVING THE POWER STEERING SHUTS OFF, RADIO BLINKS ON AND OFF, AND THE BRAKES GET SPONGY MAKING IT HARD TO DRIVE AND STOP. I HAVE HAD IT IN THE SHOP AND THE MECHANICS WERE UNABLE TO FIND AN PROBLEM.
Electrical system, Electronic stability control (ESC), Engine, Feb 14, 2016
I JUST PURCHASED MY 2012 CHEVY CRUZE 3 MONTHS AGO, IT HAS 36,000 MILES. LAST WEEK WHEN I STARTED OFF TO WORK I GOT A REDUCED ENGINE POWER MESSAGE AND THE CAR WOULD NOT ACCELERATE. I READ THE MANUEL AND FOLLOWED THE INSTRUCTIONS, TURNED OFF THE CAR, WAITED AND RESTARTED,BUT IT STILL WOULD NOT ACCELERATE. I CHECKED ONLINE FOR REPORTED PROBLEMS WITH THE CAR AND FOUND THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. I CALLED THE DEALERSHIP AND WAS TOLD I COULD TAKE THE CAR IN BUT WOULD HAVE TO PAY FOR ANY REPAIRS BECAUSE THERE WAS NO RECALL ON THIS PROBLEM. A FEW DAYS LATER I STARTED THE CAR AND IT SEEMED FINE SO I TRIED DRIVING IT. IT WAS FINE FOR THE FIRST 15 MINUTES BUT THEN THE REDUCED ENGINE POWER LIGHT CAME ON AGAIN AND THE CAR WOULD NOT ACCELERATE ONCE AGAIN. I HAD TO PULL OFF TO THE SIDE OF THE ROAD, TURN OFF THE CAR AND WAIT SEVERAL MINUTES TO BE ABLE TO DRIVE A SHORT DISTANCE BEFORE THE PROBLEM HAPPENED AGAIN. THANK GOD I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED OR I COULD HAVE BEEN IN A TERRIBLE ACCIDENT. I CAN NOT BELIEVE THAT WITH SO MANY OWNERS REPORTING THE SAME PROBLEM THERE HAS NOT BEEN A RECALL. ALSO IT APPEARS THE MANUFACTURER WAS AWARE OF THE PROBLEM FROM THE BEGINNING BECAUSE IN THE OWNERS MANUEL THEY TELL YOU WHAT TO DO IF THIS SHOULD HAPPEN.
Steering, Electrical system, Electronic stability control (ESC), Feb 13, 2016
RECALL 14311 BUT DEALER DOES NOT DO ANYTHING ABOUT IT,MY CAR HAVE DONE THIS FEW TIMES ALREADY BUT LAST COUPLE OF TIMES IT WAS REALLY SCARY BECAUSE I LOST TOTAL CONTROL OVER THE VEHICLE INCLUDING STEERING AND BRAKING THE CAR JUST SHOW A SING ON THE DASH AND RADIO GOES OF AS WELL AS THE REST OF THE VEHICLE ELECTRICAL PARTS, ALMOST CAUSING A CRASH DUE TO THIS ISSUE, I WAS DRIVING ABOUT 35MPH AND 40MPH WHEN THIS HAPPEN, ALSO I NOTICE THE IT HAPPENS WHEN I USE MY TURN SIGNALS AND WHEN I PRESS UP OR DOWN ON THE WINDOWS
Steering, Electrical system, Exterior lighting, Jan 26, 2016
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING WARNING LIGHTS ILLUMINATED AND THE HEADLAMPS TURNED OFF WITHOUT WARNING. THE CONTACT EXPERIENCED SEVERAL ELECTRICAL ISSUES WITH THE VEHICLE, INCLUDING THE KEY FAILING TO DISLODGE FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Electrical system, Other or unspecified, Dec 30, 2015
AC OFF DUE TO HIGH TEMP, THERMOSTAT REPLACED 2014. AC OFF DUE TO HIGH TEMP AGAIN, THERMOSTAT REPLACED MAY 20, 2015.. DEC 27TH, 2015 AC OFF DUE TO HIGH TEMP AGAIN- CAR OVERHEATED IN 10 DEGRE WEATHER. THERMOSTAT BEING REPLACED FOR THE THIRD TIME!! *JS
Electrical system, Dec 26, 2015
MY 2012 CHEVROLET CRUZE STARTING IN SEPTEMBER THIS YEAR 2015 THE CAR HAD 75,000 MILES ON IT WHEN IT STARTED WITH THE DASH LIGHTS, FAN, RADIO AND DISPLAY ALL RANDOMLY SHUTTING OFF AND TURNING ON. SOMETIMES WHEN THIS HAPPENS THE STABILITRACK DISPLAY WILL COME ON AND THIS CAN HAPPEN AT ANYTIME BUT USUALLY WHEN THE CAR IS GOING SLOW OR STOPPED, I FIRST NOTICED IT WHEN APPLYING THE BREAKS. THIS HOWEVER IS NOT THE EXTENT OF IT AS NOW WHEN I SHUT THE CAR OFF IT HAS KEPT MY KEYS AND WOULD NOT START EITHER. EVENTUALLY WHEN THIS HAS HAPPENED FORTUNATELY IT CAME BACK TO LIFE AND DISPLAYED A THEFT PROTECTION DISPLAY. I CALLED THE LOCAL GM DEALER WHO SERVICES MY CAR AND I WAS TOLD THEY HAVE NEVER HEARD OF SUCH A PROBLEM HOWEVER WHEN I GO ONLINE THERE ARE DOZENS IF NOT HUNDREDS OF COMPLAINTS RELATED DIRECTLY TO THESE TYPE OF ISSUES WITH THE CHEVROLET CRUZE. I ALSO POSTED A COMPLAINT ON A CAR WEBSITE TO TRY TO HELP COMMUNICATE THIS ISSUE WITH OTHER CHEVROLET CRUZE OWNERS WHO HAVE THE SAME OR SIMILAR ISSUES.
Electrical system, Electronic stability control (ESC), Nov 5, 2015
MY RADIO FLICKERS ON AND OFF, MY ABS LLIGHT, CHECK ENGINE LIGHT AND OTHER LIGHTS FLICKER OFF AND ON REAL FAST AND ON MY ODOMETER I GET A READING "TRACTION CONTROL" AND SOMETHING ABOUT STABILITRAK CONTROL. EVERYTHING FLICKERS SO FAST IT'S HARD TO SEE EVERYTHING THAT LIGHTS UP. APPARENTLY MANY OTHERS HAVE HAD THE EXACT SAME ISSUES.
Electrical system, Oct 25, 2015
WHILE DRIVING THE ELECTRICAL FUNCTIONS SUCH AS RADIO AND INSTRUMENT PANEL WILL START TO FLASH ON AND OFF WITH THE RADIO DISPLAY REBOOTING AT INTERMITTENT TIMES, AND SOMETIMES CONSTANTLY. POWER HAS ON OCCASION BEEN LOST COMPLETELY WHILE DRIVING. SOMETIMES THE SYMPTOMS ARE ONLY THE RADIO AND CONSOLE BELOW IT LOSING POWER, BUT WHEN IT GETS REALLY FREQUENT, A COUPLE OF THE INSTRUMENT WARNING LIGHTS REGARDING ABS AND ANOTHER ONE I CANNOT REMEMBER OFF HAND FLASH, AND THE STABILITRAC WARNING IS DISPLAYING "SERVICE TRACTION CONTROL". THIS CAN LAST FOR 5 MINUTES OR AS LONG AS A DAY OR MORE. I NOTICED ON AT LEAST TWO OCCASIONS, THE PROBLEMS STARTED ON VERY HUMID DAYS AT BOTH EARLY MORNING AND EVENING TIME FRAMES, AND NECESSARILY WHILE DRIVING IN RAIN. WHEN PROBLEM GETS EXTREMELY BAD, I USUALLY PULL OVER SOMEWHERE AND TAKE OFF THE "NEGATIVE" BATTERY CABLE FOR ABOUT 20 SECONDS USING A WRENCH I MUST CARRY IN THE VEHICLE, FORCING THE CONTROL MODULE OF THE VEHICLE TO RESET. THIS TEMPORARILY FIXES THE PROBLEM FOR AN UNDETERMINED AMOUNT OF TIME. THE VEHICLE WAS BROUGHT TO THE CHEVY DEALER AND THEY CLAIMED THEY COULDN'T FIND ANYTHING NOR HAVE THEY EVER HEARD OF THE PROBLEM. THIS PROBLEM OCCURS WHILE VEHICLE IS MOVING OR STATIONERY. THIS PROBLEM ALSO OCCURS ON EXPRESSWAYS OR CITY STREETS. THIS PROBLEM HAS OCCURED IN MULTIPLE STATES(NORTH CAROLINA ALONG THE COAST AND IN CHICAGO AREA. THIS PROBLEM HAS BEEN ONGOING FOR AT LEAST TWO YEARS . THE LAST TIME WAS ON SEPT. 30, 2015. I DO HAVE VIDEOS THAT I CAPTURED WITH MY PHONE BUT IT DOESN'T APPEAR THAT YOUR WEBSITE CAN SUPPORT THEM.
Steering, Electrical system, Electronic stability control (ESC), Oct 19, 2015
DRIVING THE RADIO CUTS IN AND OUT MEANWHILE SERVICE STABILITRAC WARNING COMES ON. DOES THIS AROUND 6-12 TIMES IN A 30 MINUTE DRIVE TO AND FROM WORK. ON A FEW INSTANCES THE VEHICLE LOST ALL POWER WHILE DRIVING. THIS OCCURES ON A DAILY BASIS. THIS HAPPENS WHILE DRIVING AND AT A STAND STILL. ALSO THE CHECK ENGINE LIGHT HAS COME ON NUMEROUS TIMES. IT IS A P0597 CODE STATING TEMP SENSOR IS INOPERABLE. NON OF THESE ISSUES SHOULD BE GOING ON IN A 2012 WITH LESS THAN 45,000 MILES ON IT.
Electrical system, Oct 19, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 37,000.
Electrical system, Electronic stability control (ESC), Sep 21, 2015
THE MAIN CONSOLE IN THE CAR STARTING TURNING ON AND OFF, THE LIGHTS DOING THIS AS WELL. IT AFFECTED THE TURN SIGNALS WHEN I WAS MAKING A TURN, MAKING THEM TURN ON AND OFF AS WELL. TURNED OFF HEADLIGHTS AS WELL, WHILE I WAS ON MY WAY HOME. ONCE I GOT HOME I TURNED OFF THE CAR AND RESTARTED IT, AND THE WHOLE SYSTEM REBOOTED AND I HAD TO FIX THE DATE AND TIME. THIS HAPPENED AGAIN WHEN I USED THE AUTO-START ON THE KEY FOB, DROVE A LITTLE BIT AS THE CONSOLE KEPT TURNING ON AND OFF, PULLED OVER AND TRIED TO RESTART CAR. COULDN'T REMOVE THE KEY FROM IGNITION, EVENTUALLY GOT CAR TO RESTART AFTER TRYING TO RESTART IT FOR ABOUT FIFTEEN MINUTES. THE NEXT DAY THE SAME THING HAPPENED, SO I PARKED THE CAR AND TURNED IT OFF AND TRIED TO RESTART IT AGAIN. WOULDN'T START AND THE KEY WOULD NOT COME OUT OF IGNITION FOR AT LEAST FORTY-FIVE MINUTES. FINALLY GOT THE CAR TO START AND DROVE HOME. WHEN I GOT HOME, TURNED CAR OFF BUT COULD NOT GET THE KEY OUT OF IGNITION. SAT FOR ANOTHER FIFTEEN MINUTES TRYING TO GET KEY FREE. EVENTUALLY ABLE TO REMOVE, RESTART AND TURN CAR OFF NORMALLY. BUT AFTER LOCKING THE CAR, AND THEN COMING BACK TO GET THINGS OUT OF CAR, THE DOORS WOULD NOT UNLOCK AND I CANNOT GET INTO THE VEHICLE.
Electrical system, Vehicle speed control, Sep 18, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND SHIFTING INTO REVERSE, THE VEHICLE DRIFTED AND ACCELERATED INDEPENDENTLY, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT SHIFTED INTO DRIVE AND CRASHED INTO THE GARAGE AND THE TOOLSHED FROM THEIR RESIDENCE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY REPORTED THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,300.
Steering, Electrical system, Other or unspecified, Sep 12, 2015
FOR THE WHOLE MONTH THE RED WARNING LIGHTS HAVE BEEN FLASHING, TODAY THE LIGHTS WERE DIMMING AND RADIO WAS GOING ON AND OFF. THE STEERING WHEEL LOCKED ON ITS OWN AND THE KEY WOULDN'T COME OUT WHEN TRIED TO REMOVE AND THE TRUCK WOULDN'T POP UP WHEN TRIED TO OPEN IT FROM THE OUTSIDE. VEHICLE IS NOT CRANKING AT MOMENT AND KEY IS STILL IN IGNITION. THIS IS A SERIOUS SAFETY PROBLEM OR ISSUE. ELECTRICAL PROBLEM HAZARD THAT COULD KILL ANY DRIVER OR PASSENGERS WHEN DRIVING. HAS TO BE AS MAJOR SAFETY RECALL. CONTACT THE OWNER AS SOON AS POSSIBLE AT [XXX] THIS IS MY DAUGHTER [XXX] CELL NUMBER AND I AM HER DAD [XXX] AT [XXX]. PLEASE IS THERE A RECALL ON VEHICLE? MY DAUGHTER DRIVES THIS CAR TO COLLEGE CLASSES EVERY DAY. PLEASE ADVICE ASAP. HER LIFE IS IN DANGER HERE. JAMES AND PAMELA ARE THE OWNERS BUT DAUGHTER DRIVES VEHICLE TO COLLEGE. I AM BIOLOGICAL FATHER AND VERY CONCERNED. DUE TO MOTHER AND STEPFATHER AT WIFE'S SURGERY PLEASE NOTIFY ME OF MATTER TO GET HELP. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Electrical system, Other or unspecified, Electronic stability control (ESC), Aug 29, 2015
PURCHASED CAR NEW FOR MY DAUGHTER GOING TO COLLEGE. CAR HAS BEEN GOOD BUT SHE CALLED ME THAT SHE STARTED HER CAR IN A PARKING LOT AND SHE HAD A STABILITRAC LIGHT, POWER STEERING, AND TONES GOING OFF. SHE WAS SCARED BUT I CALLED A REPAIR SHOP AND THEY SUGGESTED TO TURN OFF AND ON. SHE DID THIS AND ALL BUT STABILITRAC WENT OFF. SHE DROVE TO TAKE TO DEALER. SHE STOPPED TO GET GAS AND WHEN TURNED CAR BACK ON, ALL LIGHTS STOPPED. SHE DROVE CAR HOME AND TOOK TO LOCAL REPAIR. HE SAID HE COULD NOT FIND ISSUE. A WEEK LATER, SHE WAS DRIVING ON THE INTERSTATE AND THE LIGHTS CAME ON AGAIN. SHE VIDEO TAPED THE LIGHTS. SHE PULLED OFF AND TURNED CAR OFF AND THEN ON AND EVERYTHING WAS RESET. WE ARE CONCERNED THAT ERROR CANT BE TRACTED BUT CONTINUES TO BE ISSUE.
Steering, Electrical system, Vehicle speed control, Aug 22, 2015
DRIVING DOWN HIGHWAY AND THE DIC STARTS FLASHING AND THEN THE POWER STEERING FAILED AND THE CAR THEN LOST POWER AND THE ENGINE CUT OUT. I WAS ABLE TO PULL THE CAR OVER TO THE SHOULDER AND STOP THE CAR. I WAS ABLE TO RESTART THE VEHICLE. I TOOK TO DEALER AND THEY REPLACED THE NEGATIVE BATTERY CABLE. I SOON RECEIVED AN EXTENDED WARRANTY FOR THE CABLE FROM GM FOR 10 YRS OR 120000 MILES. SO THEY ARE AWARE OF THE ISSUE AND CARS CUTTING OUT AND LOSING POWER ON THE HIGHWAY IS NOT CONSIDERED DANGEROUS TO THE DRIVERS OR THEIR PASSENGERS.
Electrical system, Vehicle speed control, Jul 27, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING WITH THE CRUISE CONTROL SET TO 75 MPH, THE VEHICLE TRAVELED AT 80 MPH INDEPENDENTLY. ADDITIONALLY, WHILE REVERSING AT VERY LOW MILEAGE, THE VEHICLE ABNORMALLY ACCELERATED AND REVERSED INTO A POLE. THE CONTACT WAS ABLE TO DRIVE AWAY FROM THE SCENE WITHOUT ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT BELIEVED THAT THE VEHICLE HAD A "MIND OF ITS OWN" AND WOULD ERRONEOUSLY PERFORM IN WAYS THAT IT WAS NOT DESIGNED. THE CONTACT REQUESTED THE BLUETOOTH BE REMOVED FROM THE VEHICLE AND INQUIRED ABOUT HAVING THE GPS REMOVED, AS SHE BELIEVED THAT THE TRANSMITTER WAS THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS CONTACTED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Electrical system, Jul 21, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST ALL ELECTRICAL POWER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE CAME IN CONTACT WITH WATER AND FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.