2012 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 865 owner complaints filed for this model year. This is the highest complaint count among 10 Cruze model years with reports.
Of the 2012 reports, 62 involved a crash and 18 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Air bagsJun 6, 2014
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
Campaign 14V300000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Air bagsJan 24, 2013
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 13V023000 on NHTSA.gov
Air bagsOct 31, 2012
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 12V522000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Representative owner complaints
865 reports, newest first.
Electronic stability control (ESC), Sep 26, 2015
MY NIECE GOT IN CAR AND TRIED PULLING OUT OF PARKING SPACE. RIGHT REAR WHEEL DID NOT SPIN AS IF PARKING PRAKE WAS PULLED HARD BUT THE PARKING BRAKE WASN'T ENGAGED. DASH SHOWED SERVICE STABILITY CONTROL . TRIED REVERSE WITH NO LUCK. PUT CAR IN NEUTRAL. WHEELS FREED UP BUT THE LIGHT WITH TWO SQUIGGLY ARROWS WAS STILL LIT ON DASH. DROVE AROUND BLOCK AND ALL REVERTED TO BEING FINE. AM VERY CONCERNED SEEING THIS IS A COMMON PROBLEM WITH THE ELECTRICAL COMPUTER SYSTEM ON CHEVY CRUZE BUT NO RECALL HAS BEEN ISSUED. I GUESS I WILL BE CALLING AN ATTORNEY.
Electrical system, Electronic stability control (ESC), Sep 21, 2015
THE MAIN CONSOLE IN THE CAR STARTING TURNING ON AND OFF, THE LIGHTS DOING THIS AS WELL. IT AFFECTED THE TURN SIGNALS WHEN I WAS MAKING A TURN, MAKING THEM TURN ON AND OFF AS WELL. TURNED OFF HEADLIGHTS AS WELL, WHILE I WAS ON MY WAY HOME. ONCE I GOT HOME I TURNED OFF THE CAR AND RESTARTED IT, AND THE WHOLE SYSTEM REBOOTED AND I HAD TO FIX THE DATE AND TIME. THIS HAPPENED AGAIN WHEN I USED THE AUTO-START ON THE KEY FOB, DROVE A LITTLE BIT AS THE CONSOLE KEPT TURNING ON AND OFF, PULLED OVER AND TRIED TO RESTART CAR. COULDN'T REMOVE THE KEY FROM IGNITION, EVENTUALLY GOT CAR TO RESTART AFTER TRYING TO RESTART IT FOR ABOUT FIFTEEN MINUTES. THE NEXT DAY THE SAME THING HAPPENED, SO I PARKED THE CAR AND TURNED IT OFF AND TRIED TO RESTART IT AGAIN. WOULDN'T START AND THE KEY WOULD NOT COME OUT OF IGNITION FOR AT LEAST FORTY-FIVE MINUTES. FINALLY GOT THE CAR TO START AND DROVE HOME. WHEN I GOT HOME, TURNED CAR OFF BUT COULD NOT GET THE KEY OUT OF IGNITION. SAT FOR ANOTHER FIFTEEN MINUTES TRYING TO GET KEY FREE. EVENTUALLY ABLE TO REMOVE, RESTART AND TURN CAR OFF NORMALLY. BUT AFTER LOCKING THE CAR, AND THEN COMING BACK TO GET THINGS OUT OF CAR, THE DOORS WOULD NOT UNLOCK AND I CANNOT GET INTO THE VEHICLE.
Power train, Other or unspecified, Engine, Sep 20, 2015
WHEN THE CAR FIRST STARTED MESSING UP IT WAS MINOR THINGS I NOTICED: THE IN DASH LIGHTER NOT WORKING, TRUNK LATCH DOESN'T WORK EXCEPT BY KEY, TURN SIGNALS WOULD GLITCH, CAN'T USE USB & AUDIO CORD AT SAME TIME WITHOUT IT CUTTING OFF BOTH COMPLETELY. THEN A COUPLE WEEKS LATER I NOTICED MY CAR HAD AN UNUSUAL DELAY IN INCREASING SPEED IT WAS AS IF I HAD TO PUSH IT TO THE FLOOR JUST TO GET TO 30 MPH. NOW THE MOST RECENT EVENT OCCURRED ON 9/17/15 WHICH IS WHAT'S PROMPTING ME TO FILE THIS COMPLAINT (KEEP IN MIND I'VE ONLY OWNED THE VEHICLE FOR 8 MONTHS, PURCHASED AT 54K MILES CURRENTLY HAS 70.9K) I DROVE TO MY HOUSE APPROX 30 MIN HWY FROM WHERE I WAS I GOT INTO MY CAR THE NEXT MORNING IT DIDN'T START AT ALL. MY BF CHECKED THE BATTERY VOLTAGE & IT WAS TOO DEAD TO TEST, WITH A JUMPER BOX MY CAR TOOK APPROX10 MIN TO EVEN TURN OVER, DURING THE TIME OF ME INSIDE THE CAR ATTEMPTING TO START IT MY STEERING COLUMN LOCKED UP, LIGHTS IN DASH, RADIO SYSTEM, HEADLIGHTS EVERYTHING FLASHING ON AND OFF, KEY WAS STUCK INSIDE IGNITION, A FOUL SMELL & CLICKING NOISE IS COMING FROM ENGINE, & COULDN'T LOCK DOORS ONCE I TURNED CAR OFF IMMEDIATELY. THIS ALL OCCURRED I'D SAY WITHIN A MATTER OF 30 SECONDS AFTER THE CAR TO TURNED OVER. WAS SO FREAKED OUT I DIDN'T TRY TO START AGAIN FOR 2-3 MIN AND ONCE I DID IT STARTED RIGHT UP. WITHIN 72 HRS I HAVE NOW SEEN THE STABILITRAC SERVICE ALERT, THEFT ALERT SYSTEM NEEDS SERVICED, ALONG W/ AIR BAGS, & BATTERY LIGHT FLICKERS ON & OFF. THE CLICKING UNDER MY HOOD HAS CONTINUED, THE ROTTEN EGG SMELL FROM ENGINE COMES & GOES, DASH LIGHTS GO DIM THEN GO BACK TO REGULAR. DROVE TO O'REILLYS, THEY WERE ABLE TO TELL ME I NOW HAVE A BAD ALTERNATOR AS WELL. RECALL 14801 WAS ISSUED FOR REPROGRAM ENGINE CONTROL MODULE, GETTING SERVICED THIS WEEK AT DEALERSHIP BUT COULD THIS POSSIBLY CAUSE ALL THIS?? ESPECIALLY CONSIDERING I DON'T WANT TO BE RESPONSIBLE FOR REPAIRS. HELP
Electrical system, Vehicle speed control, Sep 18, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND SHIFTING INTO REVERSE, THE VEHICLE DRIFTED AND ACCELERATED INDEPENDENTLY, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT SHIFTED INTO DRIVE AND CRASHED INTO THE GARAGE AND THE TOOLSHED FROM THEIR RESIDENCE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY REPORTED THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,300.
Service brakes, Sep 16, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE COMING TO A STOP AT A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,292.
Vehicle speed control, Sep 15, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS IDLING AT A COMPLETE STOP AND UPON PULLING INTO THE DRIVEWAY, THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT IT SUDDENLY FRACTURED. THE FAILURE CAUSED THE CONTACT TO SLIGHTLY BUMP INTO THE REAR OF THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE, BUT THE ACCELERATOR PEDAL WAS COMPLETELY FRACTURED. THE INSURANCE COMPANY TOWED THE VEHICLE TO THE DEALER AND WERE AWAITING INSTRUCTIONS FROM THE MANUFACTURER TO REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Service brakes, Sep 14, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND HESITATED TO STOP THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE DID NOT EXPERIENCE THE FAILURE PRIOR TO THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS NOT ABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Steering, Electrical system, Other or unspecified, Sep 12, 2015
FOR THE WHOLE MONTH THE RED WARNING LIGHTS HAVE BEEN FLASHING, TODAY THE LIGHTS WERE DIMMING AND RADIO WAS GOING ON AND OFF. THE STEERING WHEEL LOCKED ON ITS OWN AND THE KEY WOULDN'T COME OUT WHEN TRIED TO REMOVE AND THE TRUCK WOULDN'T POP UP WHEN TRIED TO OPEN IT FROM THE OUTSIDE. VEHICLE IS NOT CRANKING AT MOMENT AND KEY IS STILL IN IGNITION. THIS IS A SERIOUS SAFETY PROBLEM OR ISSUE. ELECTRICAL PROBLEM HAZARD THAT COULD KILL ANY DRIVER OR PASSENGERS WHEN DRIVING. HAS TO BE AS MAJOR SAFETY RECALL. CONTACT THE OWNER AS SOON AS POSSIBLE AT [XXX] THIS IS MY DAUGHTER [XXX] CELL NUMBER AND I AM HER DAD [XXX] AT [XXX]. PLEASE IS THERE A RECALL ON VEHICLE? MY DAUGHTER DRIVES THIS CAR TO COLLEGE CLASSES EVERY DAY. PLEASE ADVICE ASAP. HER LIFE IS IN DANGER HERE. JAMES AND PAMELA ARE THE OWNERS BUT DAUGHTER DRIVES VEHICLE TO COLLEGE. I AM BIOLOGICAL FATHER AND VERY CONCERNED. DUE TO MOTHER AND STEPFATHER AT WIFE'S SURGERY PLEASE NOTIFY ME OF MATTER TO GET HELP. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Engine, Sep 11, 2015
THE ACCELERATION TAKES A LOT TO GO FROM 0-30 MPH AND WHEN IT DOES THE CAR FEELS AS THOUGH IT WILL STALL. VEHICLE IS SERVICED REGULARLY. THIS SEEMS TO BE WORSE WHEN THE DEFROST OR AIR IS ON. THE GAS PEDAL NEEDS TO BE ALMOST TO THE FLOOR FOR IT TO EVEN PICK UP AND WHEN IT DOES ACCELERATE IT JUMPS BETWEEN THE GEARS AND THE RPM REEVES UP AND THE VEHICLE IS SLOW TO MOVE.THE ENGINE FAN ALSO RUNS FOR 30 SECS, SHUTS OFF, 1-2 MINS LATER RUNS FOR 30 SECS AND SHUTS OFF. HAVE HAD ENGINE TEMP CHECKED AND NO ISSUES WITH THE CAR OVERHEATING BUT UNKNOWN WHY THE FAN RUNS ON HIGH ALL THE TIME AND IT TAKES AWAY THE POWER TO THE CAR.
Vehicle speed control, Engine, Fuel/propulsion system, Sep 8, 2015
I HAVE NOTICED THAT THE ACCELERATION TAKES ALOT TO GO FROM 0-30 MPH AND WHEN IT DOES THE CAR FEELS AS THOUGH IT WILL STALL. THERE IS A HALF TANK OF GAS, AND NO INDICATION IT SHOULD BE DOING THIS. OIL IS CHANGED REGULARLY. THIS HAS HAPPENED A FEW TIMES BEFORE THIS INCIDENT OF TODAY. THE GAS PEDAL NEEDS TO BE ALMOST TO THE FLOOR FOR IT TO EVEN PICK UP AND WHEN IT DOES ACCELERATE IT JUMPS BETWEEN THE GEARS AND THE RPM GOES BEYOND 4-5 TO GET IT TO EVEN 20MPH. I DID HAVE AN INCIDENT WHEN THE CAR STALLED AS I WAS IN REVERSE. THAT HAPPENED AT AROUND 30-35K MILES. I DECIDED TO GOOGLE THE ACCELERATION ISSUE AND SEE I AM NOT THE ONLY ONE. MY CAR ITSELF HAS HAD 3 RECALLS FIXED.
Engine, Sep 1, 2015
I WAS DRIVING HOME FROM WORK ON THE HIGHWAY DOING ABOUT 60-65 MILES PER HOUR. THE CAR WAS DRIVING FINE BUT IT SUDDENLY STARTED TO LOOSE SPEED AND POWER. THEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR STALLED. I WAS ABLE TO MAKE IT TO THE SHOULDER SAFELY BUT TRAFFIC WAS FLYING BY ME AT VARYING SPEEDS FROM 50-75 MPH. THE VEHICLE STALLED WITHIN 30 SECONDS OF ME NOTICING THE LOSS OF POWER AND THE GAUGES DID NOT SHOW ANY WARNING LIGHTS OF HEATING OR EMPTY GAS TANK. I ALLOWED THE CAR TO COOL DOWN FOR ABOUT 10 MINUTES AFTER POPPING THE HOOD OPEN AND THEN I ATTEMPTED TO START IT. NO LUCK. THE STARTER WAS CRANKING BUT THE ENGINE WOULD NOT TURN. THE ENGINE TRIED TO TURN ON AS IF I KEPT THE KEY TURNED IN THE ON POSITION. I ALLOWED THE CAR TO COOL DOWN FOR ANOTHER 40 MINUTES (WITH THE HOOD OPEN) AS IT WAS A HOT DAY, 87F, I ATTEMPTED AGAIN AND THE SAME STARTING NOISE CAME, BUT THE CAR NEVER TURNED BACK ON. I HAD TO CALL A TOW TRUCK AND SPEND $130 TO TAKE IT HOME. I'M GLAD THAT I WAS ALONE AND THAT IT WAS DURING THE DAY. IMAGINE IF THIS HAPPENED AT NIGHT IN A WINTER ICY ROAD WHEN I HAVE MY FAMILY WITH ME!!! WOW... THIS SITUATION SCARED ME AND NOW I'M NOT SURE IF I SHOULD USE THE CAR FOR ANYMORE FOR ROAD TRIPS WITH THE FAMILY, ITS DANGEROUS. THE INTERIOR ALSO SMELLS LIKE ANTIFREEZE FLUID WHEN I TURN ON THE HEAT IN WINTER TIME. THAT IS ANOTHER ISSUE!!!. I HOPE TO HEAR FORM GM. THANK YOU *TR
Service brakes, Aug 31, 2015
CAR WAS RECALLED FOR REPLACEMENT OF VACUUM PIPE ASSEMBLE MICRO SWITCH,IT WAS REPLACE BUT STARTING TO HAVE PROBLEMS AGAIN. THE DEALER SAYS THEY WILL NOT REPLACE AGAIN, I AFRAID MY BRAKES WILL FAIL.
Electrical system, Other or unspecified, Electronic stability control (ESC), Aug 29, 2015
PURCHASED CAR NEW FOR MY DAUGHTER GOING TO COLLEGE. CAR HAS BEEN GOOD BUT SHE CALLED ME THAT SHE STARTED HER CAR IN A PARKING LOT AND SHE HAD A STABILITRAC LIGHT, POWER STEERING, AND TONES GOING OFF. SHE WAS SCARED BUT I CALLED A REPAIR SHOP AND THEY SUGGESTED TO TURN OFF AND ON. SHE DID THIS AND ALL BUT STABILITRAC WENT OFF. SHE DROVE TO TAKE TO DEALER. SHE STOPPED TO GET GAS AND WHEN TURNED CAR BACK ON, ALL LIGHTS STOPPED. SHE DROVE CAR HOME AND TOOK TO LOCAL REPAIR. HE SAID HE COULD NOT FIND ISSUE. A WEEK LATER, SHE WAS DRIVING ON THE INTERSTATE AND THE LIGHTS CAME ON AGAIN. SHE VIDEO TAPED THE LIGHTS. SHE PULLED OFF AND TURNED CAR OFF AND THEN ON AND EVERYTHING WAS RESET. WE ARE CONCERNED THAT ERROR CANT BE TRACTED BUT CONTINUES TO BE ISSUE.
Steering, Air bags, Aug 28, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT APPROXIMATELY 10 MPH, THE AIR BAG SERVICE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AIR BAG COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V300000 (AIR BAGS). THE FAILURE MILEAGE WAS 40,565. UPDATED 10/06/15*LJ UPDATED 12/21/2015*JS
Steering, Electrical system, Vehicle speed control, Aug 22, 2015
DRIVING DOWN HIGHWAY AND THE DIC STARTS FLASHING AND THEN THE POWER STEERING FAILED AND THE CAR THEN LOST POWER AND THE ENGINE CUT OUT. I WAS ABLE TO PULL THE CAR OVER TO THE SHOULDER AND STOP THE CAR. I WAS ABLE TO RESTART THE VEHICLE. I TOOK TO DEALER AND THEY REPLACED THE NEGATIVE BATTERY CABLE. I SOON RECEIVED AN EXTENDED WARRANTY FOR THE CABLE FROM GM FOR 10 YRS OR 120000 MILES. SO THEY ARE AWARE OF THE ISSUE AND CARS CUTTING OUT AND LOSING POWER ON THE HIGHWAY IS NOT CONSIDERED DANGEROUS TO THE DRIVERS OR THEIR PASSENGERS.
Service brakes, Engine, Aug 17, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THAT WHILE AT AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS, THE MECHANIC DIAGNOSED THAT THERE WAS OIL LEAKING FROM THE TURBO INTO THE INTAKE HOSE AND THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE CAM COVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING AT 10 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL IN ORDER TO GET THE VEHICLE TO STOP, HOWEVER, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 88,000.
Vehicle speed control, Aug 13, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED, THE VEHICLE FAILED TO ACCELERATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,800.
Service brakes, Aug 10, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT 15 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE FRONT END BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,058.
Electrical system, Vehicle speed control, Jul 27, 2015, crash
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING WITH THE CRUISE CONTROL SET TO 75 MPH, THE VEHICLE TRAVELED AT 80 MPH INDEPENDENTLY. ADDITIONALLY, WHILE REVERSING AT VERY LOW MILEAGE, THE VEHICLE ABNORMALLY ACCELERATED AND REVERSED INTO A POLE. THE CONTACT WAS ABLE TO DRIVE AWAY FROM THE SCENE WITHOUT ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT BELIEVED THAT THE VEHICLE HAD A "MIND OF ITS OWN" AND WOULD ERRONEOUSLY PERFORM IN WAYS THAT IT WAS NOT DESIGNED. THE CONTACT REQUESTED THE BLUETOOTH BE REMOVED FROM THE VEHICLE AND INQUIRED ABOUT HAVING THE GPS REMOVED, AS SHE BELIEVED THAT THE TRANSMITTER WAS THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS CONTACTED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Service brakes, Jul 24, 2015
WHEN IN REVERSE, SEVERAL TIMES (BUT RANDOMLY) THE BRAKES ARE INOPERABLE. THEY HAVE TO BE STOMPED ON IN ORDER TO STOP BUT SOMETIMES DO NOT ACTIVATE AND THE CAR ROLLS.. ONLY IN REVERSE, BUT VERY SCARY. TAKING TO THE DEALERSHIP IMMEDIATELY. CURRENTLY AT 39,000 MILES - PURCHASED IN NOVEMBER WITH 22,000.
Engine, Jul 23, 2015
A/C OFF DO TO HIGH ENGINE TEMP ENGINE OVERHEATING MESSAGES ON DASH. FALSE. STICKING THERMOSTAT
Electrical system, Jul 21, 2015
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST ALL ELECTRICAL POWER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE CAME IN CONTACT WITH WATER AND FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Steering, Jul 17, 2015
I WAS DRIVING DOWN THE INTERSTATE AND THE STEERING LOCKED UP AND THE POWER STEERING WARNING LIGHT CAME ON. I PULLED ONTO THE SIDE OF THE INTERSTATE, PUT MY HAZARDS ON AND TURNED THE CAR OFF. AFTER CALLING FOR ASSISTANCE I WAS TOLD I COULD DRIVE TO THE NEAREST AUTO REPAIR. I TURNED THE CAR ON AND DRIVING WAS LIKE PUSHING THE CAR DOWN THE ROAD AND STEERING WAS DANGEROUSLY DIFFICULT. I GOT TO THE REPAIR SHOP TURNED OFF THE CAR ASKED FOR ASSISTANCE. WHEN MECHANIC TURNED THE CAR ON LIGHT WAS OFF AND POWER STEERING HAD BEEN RESTORED. HE COULD NOT EXPLAIN THE GLITCH THAT CAUSED THE PROBLEM AND SUGGESTED I CONTACT MY DEALERSHIP.
Steering, Electrical system, Electronic stability control (ESC), Jul 14, 2015, crash
SINCE MARCH 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND I HAVE VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. MORE OFTEN I NOTICE IT WHEN UTILIZING TURN SIGNALS, HAZARD LIGHTS, AND BREAKING. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED OR THE ABS NEEDING TO BE SERVICED. THEN IT RETURNS TO NORMAL MODE. THE FREQUENCY HAS INCREASED TO EVERY TIME I DRIVE THE VEHICLE. ALSO ON AT LEAST 3 OCCASIONS THE ABS HAS ACTUALLY FAILED. ON ONE OF THOSE OCCASIONS, I HIT ANOTHER VEHICLE WHILE PARKING. THANKFULLY THERE WAS NO DAMAGE TO EITHER VEHICLE. WHEN CONNECTING THE VEHICLE TO A DIAGNOSTIC DEVICE, NO ISSUES ARE INDICATED. I'M IN THE MILITARY IN GERMANY WHERE THE ROADS AND HIGHWAYS ARE EXTREMELY HILLY AND IT SNOWS HEAVILY. I'D RATHER NOT DIE IN AN ACCIDENT BEFORE THIS ISSUE IS RECTIFIED.
Engine and engine cooling, Electrical system, Exterior lighting, Jul 13, 2015
SINCE MARCH 30, 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND I HAVE VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED. THEN IT RETURNS TO NORMAL MODE. THIS IS LESS FREQUENT AN OCCURRENCE. WHILE DRIVING ON THE HIGHWAY UNDER CRUISE CONTROL, THE VEHICLE EXPERIENCED ONE INCIDENT OF UNINTENDED ACCELERATION WHILE THE DISPLAYS WERE IN FAULT MODES. THIS OCCURRED ON APRIL 1, 2015 I BELIEVE. THE DRIVER'S FEET WERE ON THE FLOORBOARDS. NOT TOUCHING ANY PEDALS AT ALL. THE INCIDENT WAS STOPPED BY THE DRIVER FIRMLY PRESSING DOWN ON THE BRAKE PEDAL. WHEN SUFFICIENT VIDEO EVIDENCE IS ACCUMULATED ON THESE FAILURES THE VEHICLE WILL BE TAKEN INTO THE DEALERSHIP. LACKING ACTUAL DEMONSTRATIVE EVIDENCE OF THE FAILURES, THE DEALERSHIP WILL NOT BE ABLE TO KNOW WHAT TO REPAIR OR REPLACE. THE CAR HAS A HISTORY OF DASH DISPLAY ISSUES. THE OWNER, A RETIRED LIBRARIAN/RESEARCHER FROM GENERAL MOTORS ADVANCED ENGINEERING STAFF AND THE R&D CENTER, HAS WORKED ON UNINTENDED ACCELERATION LEGAL CASES FOR THE COMPANY, AND HAS SUPPORTED LITIGATION DEFENSE WORK ON SUCH ISSUES WHILE AT THE COMPANY. HE IS STILL GATHERING EVIDENCE BUT FEELS THE NEED TO DOCUMENT THIS INCIDENT AS SOON AS POSSIBLE FOR NHTSA SHOULD AN ACCIDENT OCCUR TO HIM DUE TO THIS. IS A VERY HIGH RISK