2012 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 865 owner complaints filed for this model year. This is the highest complaint count among 10 Cruze model years with reports.
Of the 2012 reports, 62 involved a crash and 18 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Air bagsJun 6, 2014
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The recall began on July 25, 2014. Chevrolet owners may contact GM at 1-800-222-1020. Buick owners may contact GM at 1-800-521-7300. Note: This is an expansion of recalls 12V-522 and 13V-023.
Campaign 14V300000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Air bagsJan 24, 2013
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
GM will notify owners, and dealers will replace the steering wheel air bag coil, free of charge. The safety recall began on February 13, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 13V023000 on NHTSA.gov
Air bagsOct 31, 2012
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
General Motors will notify owners, and dealers will replace the steering wheel airbag coil, free of charge. The safety recall began on January 11, 2013. Owners may contact General Motors at 1-800-521-7300.
Campaign 12V522000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Representative owner complaints
865 reports, newest first.
Steering, Electronic stability control (ESC), Service brakes, Apr 6, 2020, crash
MY SON WAS DRIVING DOWN THE ROAD LAST WEEK AND DASH FLASHED STABILINK AND HE LOST ALL POWER AND FORCES HIM TO TRY TO PULL OVER WHICH HE COULD BECAUSE STEERING WHEEL LOCKED UP AND BRAKES GOT HARD TO PUSH. A WEEK LATER STABILINK FLASHED AGAIN AND THEN WHILE DRIVING DOWN THE ROAD HE HAD TO SLAM ON BRAKES FOR A STOPPED VEHICLE AND BRAKES WOULD WORK AND STEERING WHEEL LOCKED UP AGAIN RESULTING IN HIM REAR ENDING THE VEHICLE.
Engine, Mar 31, 2020
MY DAUGHTER PURCHASED THIS VEHICLE AT ALAN WEBB CHEVROLET LESS THAN 2 MONTHS AGO THE VEHICLE WAS USED AND HAD 129,000 MILES ON IT. LESS THAN 2 WEEKS AFTER SHE GOT IT, THE VEHICLE OVERHEATED WHILE DRIVING AND A/C CAME ON AND WOULD NOT TURN OFF. COME TO FIND OUT THERE WAS NO ANTIFREEZE, AS THE RESERVOIR WAS BONE DRY. SHE PUT SOME ANTIFREEZE IN IT AND IT STILL OVERHEATED WHILE DRIVING A COUPLE WEEKS LATER. SHE TOOK IT TO A LOCAL MECHANIC WHO STATED SHE NEEDED TO REPLACE THE HEAD GASKET. WE THEN CALLED THE DEALERSHIP TO COMPLAIN AND THEY STATED THEY HAD TO REPLACE SOME HOSES WHEN THEY FIRST RECEIVED THE CAR, SO THEY ASKED US TO BRING IT IN. THEY AGAIN REPLACED SOME HOSES, STATING THERE WAS A LEAK, WHICH THE OTHER MECHANIC SAID THERE WASN'T. THEY REPLACED A HOSE AGAIN AND PUT A CLAMP ON IT. NOW, ONLY ABOUT 1 OR 2 LATER, HER CAR OVERHEATED YET AGAIN. WHAT I BELIEVE IS THE SURGE TANK HOSE, WAS BROKEN AND ANTIFREEZE WAS ALL OVER HER ENGINE. THE PLASTIC INSIDE THE HOSE WAS BROKEN. NOW IT IS ONCE AGAIN AT THE DEALERSHIP, WHO FOR SOME REASON REFUSE TO FIX THE ROOT PROBLEM. WE ARE CONCERNED THEIR FAILURE TO FIX THE ISSUE WILL RESULT IN A CRACKED ENGINE BLOCK AND A NON-OPERATIONAL VEHICLE, WHICH SHE OWES OVER $7,000 STILL AS SHE JUST GOT IT. PLEASE HELP, THIS HAS BEEN DISAPPOINTING TO WATCH MY 18 YR OLD BUY HER FIRST CAR AND SUCH A HORRIBLE EXPERIENCE.
Seat belts, Mar 9, 2020
I GOT IN THE CAR PUT MY SEAT BELT ON LEFT MY HOUSE TO GO TO THE GROCERY STORE AND I HEARD A DING SOUND LIKE I HAD NOT CLICKED MY SEAT BELT IN. I THOUGHT THIS IS ODD I TRIED TO UNLOCK IT BY PUSHING ON THE BUTTON BUT IT WOULD NOT POP OUT I HAD A TOENAIL CLIPPER IN MY PURSE AND WHEN I GOT TO THE GROCERY I HAD TO WIGGLE IT AROUND TO FREE MYSELF OF THE SEAT BELT DUE TO IT BEING STUCK IT FINALLY POPPED OUT NOW I CAN NOT WEAR MY BELT BECAUSE IT WILL NOT GO BACK IN . I HAVE NEVER HAD ANY PROBLEMS NOR BEEN IN ANY ACCIDENTS SO I'M CONFUSED AS TO WHAT IS WRONG WITH IT. I WAS ON A CITY STREET SITTING AT A RED LIGHT WHEN THE SENSOR FOR THE SEAT BELT WENT OFF
Other or unspecified, Engine, Mar 4, 2020
MY CAR STARTED JERKING, FAN RUNNING CONSTANT, AND OVER HEATING. I HAVE BROUGHT IT TO THE SAME DEALERSHIP DAVE GILL CHEVROLET FOR SERVICE 5 TIMES AND EVERY TIME THEY FIX AN ISSUE COMES BACK AND THE ENGINE LIGHT COMES ON AND I HAVE TO BRING IT BACK.
Electrical system, Exterior lighting, Feb 25, 2020
PASSENGER HEADLIGHT WILL NOT KEEP LOW BEAM/HIGH BEAM ON EVEN WITH NEW BULBS, CHANGED SOCKET CONNECTORS, PROBLEM SEEMS TO REAPPEAR, HAPPENS WHILE DRIVING AND STATIONARY
Vehicle speed control, Electronic stability control (ESC), Engine, Feb 10, 2020
DRIVING DOWN THE INTERSTATE DOING 70-80MPH AND THE CAR STARTS DINGING-STABILITRACK, TRACTION CONTROL, AND REDUCED POWER ALL COME ON AND THE CAR LOSES POWER WITHOUT ANY WARNING AND COULDN'T DRIVE FASTER THAN 5 MPH AND HAD TO GET TO THE SHOULDER OF THE ROAD WITHOUT GETTING HIT BY OTHER VEHICLES DOING THE SAME SPEED. THIS VEHICLE WITH THIS ISSUE THAT CAME OUT OF NOWHERE SHOULD NOT BE DRIVEN ON THE ROAD. I HAVE HAD SEVERAL ISSUES WITH THIS VEHICLE AND CEL LIGHTS ON BUT NOTHING THAT ALMOST COMPLETELY STOPS VEHICLE WITHOUT WARNING AND ALMOST KILLS EVERYONE IN THE CAR! I GET THEY ARE TRYING TO SAVE THE ENGINE OR WHATEVER FROM FURTHER DAMAGE BUT I AM PRETTY SURE THAT I WOULD LIKE TO LIVE AND NOT KILL ANYONE ELSE IN THE PROCESS OF THIS SO CALLED SAFETY PRECAUTION THE VEHICLE TAKES ON.
Electrical system, Jan 30, 2020
THE CHECK ENGINE LIGHT STAYS ON. I HAVE TAKEN IT TO NUMEROUS MECHANICS WHO HAVE REPLACED THINGS AND IT STILL COMES ON. THE HEATING AND COOLING HAND WILL GO HAYWIRE BUT IT'S NOT RUNNING HOT AND ALL THE OTHER LIGHTS ON THE DASH WILL BLINK ON AND OFF. I THINK THE COMPUTER IS BAD.
Power train, Jan 29, 2020
DAUGHTER HAS COMPLAINED ABOUT LOSS OF POWER WHILE ON THE INTERSTATE IN KANSAS CITY. ON THIS PARTICULAR MORNING, MY HUSBAND PULLED OUT OF THE DRIVEWAY AND THE CAR WOULD NOT GO OUT OF FIRST GEAR. HE WAS ABLE TO DRIVE IT DOWN THE STREET TO THE CHEVROLET DEALERSHIP. IT WAS INITIALLY JUST DIAGNOSED WITH A CRACKED TURBO. WE TOLD THEM TO REPLACE IT. THEY REPLACED IT AND THEN DETERMINED THE TRANSMISSION WAS BURNED UP. THE MECHANIC SAID HE THOUGHT THE FACT THAT THE TURBO DIDN'T WORK PROPERLY CAUSED THE TRANSMISSION TO BURN OUT AT 85,000 MILES. HAVE HAD PROBLEMS ON AND OFF FOR A YEAR WITH THE TURBO AND HAVE ALWAYS TAKEN IT IN AND HAD THOSE ISSUES FIXED AS SOON AS THE LIGHT COMES ON THE DASH. FINALLY THERE WAS A RECALL ON THE TURBO AND WE HAD THE ACTUATOR REPLACED IN NOV. 2019 AND LESS THAN A MONTH LATER, THE TURBO CRACKED AND THE TRANSMISSION FAILED AND NO LIGHT EVER CAME ON, ON THE DASH. HAD TO SPEND $5400 TO FIX THESE ISSUES. I'M CONCERNED AND DON'T UNDERSTAND WHY THERE ISN'T A COMPLETE RECALL ON THE TURBOS AS WE'VE READ IN MANY PLACES THAT PEOPLE HAVE HAD PROBLEMS WITH THESE TURBOS, LEAVING HUGE COSTS TO CONSUMERS. CONTACTED CHEVROLET AND OF COURSE, THEY REFUSE TO HELP WITH ANY OF THESE COSTS.
Vehicle speed control, Jan 28, 2020
I WAS DRIVING IN SUBDIVISION AT 20MPH AND VEHICLE WENT INTO LIMP MODE. IT HAD A MESSAGE SAYING ENGINE POWER REDUCED, SERVICE STABILITY TRACK AND CHECK ENGINE LIGHT WAS ON. IT WOULD NOT ACCELERATE MORE THAN 5MPH. THIS IS VERY DANGEROUS! LUCKILY I WAS NOT GOING 70 ON THE FREEWAY. I'VE BEEN READING ON CHEVY FORUMS AND GM FORUMS OF THIS HAPPENING TO THOUSANDS OF PEOPLE. MANY GOT IN ACCIDENTS BECAUSE OF REDUCED ACCELERATION TO 3 OR 5 MPH. I TOOK IT TO THE DEALER IT HAS A P2135 CODE AND IS DIE TO A BAD THROTTLE BODY AND THROTTLE POSITIONING SENSOR. THE CHEVY MANUFACTURER IS NOT WILLING TO DO ANYTHING ABOUT IT ALTHOUGH IT'S A KNOWN ISSUE TO CHEVY AND GMC CARS FROM MANY YEARS OF VEHICLES, FROM WHAT I'VE READ 2009 TO CURRENT YEAR. MINE IS A 2012 CHEVY CRUZE LT. THERE IS A SPECIAL COVERAGE OF PEDAL ACCELERATOR FRACTURE BUT THE DEALER SAID IT'S NOT RELATED TO MY ISSUE, I HAVE A HARD TIME BELIEVING THIS. HERE IS A NOTE OF WHAT THE DEALER LOOKED AT AND DIAGNOSED.
Vehicle speed control, Jan 28, 2020
I WAS DRIVING AND THE REDUCED ENGINE POWER, SERVICE STABILI TRACK, CHECK ENGINE WARNINGS CAME ON. MY CAR WOULD ONLY ACCELERATE TO 5MPH. LUCKILY I WASN'T ON THE FREEWAY, WAS ONLY GOING 20 MPH AND ALMOST HOME. VERY DANGEROUS. I PUT AN END CODE READER ON IT AND IT'S A P2135 CODE, THROTTLE POSITIONING SENSOR. I HAVE BEEN READING CHEVY CRUZE FORUMS AS WELL AS IN CHEVY FORUMS IN THE PAST WEEK, A MINIMUM OF 1000 PEOPLE THAT I CAN SEE HAVE HAD THIS ISSUE. MANY HAVE BEEN IN ACCIDENTS BECAUSE OF THIS. ITS OCCURED IN MAINLY CHEVY CRUZE BUT ALSO IMPALAS, GMC VEHICLES. I TOOK IT TO THE DEALER AND I NEED A NEW THROTTLE BODY, THERE IS NO SPECIAL COVERAGE ALTHOUGH ITS OCCURED IN THOUSANDS OF VEHICLES IF NOT 10S OF THOUSANDS! IT'S DANGEROUS! THERE IS A SPECIAL COVERAGE FOR PEDAL ACCELERATOR FRACTURE BUT THEY SAY MINE IS FINE AND NOT RELATED TO THROTTLE BODY. THIS NEEDS TO BE ADDRESSED WITH CHEVY AND IT SHOULD BE RECALLED OR HAVE SPECIAL COVERAGE. HERE IS A READOUT FROM THE MECHANIC.
Other or unspecified, Jan 27, 2020
VEHICLE HAS SERVICE TRACTION CONTROL/SERVICE STABILITRAK LIGHT THAT POPS UP EVERY TIME THE CAR IS STARTED. THERE IS ALSO A MISFIRE CODE IN CYLINDER NUMBER 1 WHICH CAUSES THE ENGINE TO SHAKE VIOLENTLY WHEN PARKED IN IDLE OR SOMETIMES WHEN STOPPED AT A RED LIGHT. THERE HAS BEEN A HANDFUL OF TIMES WHEN I HAVE MADE A TURN INTO AN INTERSECTION WHICH IS USUALLY ROUTINE, BUT WHEN I STEP ON THE GAS THERE IS NO RESPONSE FROM THE ENGINE AT ALL AND IT LEADS ME TO COAST FOR A FEW SECONDS AT SPEEDS USUALLY FROM 2-5 MPH. THE GAS PEDAL CAN ALSO BE PUSHED IN TO THE FLOOR AND THE CAR WILL NOT INCREASE IN SPEED FOR AT LEAST 5 SECONDS. IT IS VERY SCARY WHEN ENTERING INTERSECTIONS AFTER BEING STOPPED AT A RED LIGHT OR WHEN TRYING TO LEAVE A PARKING LOT. I BROUGHT MY CAR TO A CHEVY DEALER AND THEY SAID THEY HAD NO IDEA WHAT WAS WRONG WITH IT. FROM THERE I BROUGHT IT TO A MECHANIC WHO RAN TESTS, CHANGED PARTS, AND CLEANED CARBON FROM THE ENGINE FOR 2 WEEKS. AFTER THE 2 WEEKS THERE WAS STILL NO CLEAR EXPLANATION TO WHY THIS IS HAPPENING OR HOW TO FIX IT. THIS PROBLEM IS DEFINITELY A BIG CONCERN FOR SAFETY THAT SHOULD NOT BE HAPPENING.
Engine, Jan 20, 2020
THE OIL COOLER SEAL LEAKS, AND DROPS OIL ON THE EXHAUST. THIS GIVES OFF SMOKE, AND IS A FIRE HAZARD. ALSO THE FUMES FROM THE DRIPPING OIL IS SUCKED INTO THE CABIN AIR INTAKE, AND CONTAMINATES THE AIR IN THE CABIN.
Electrical system, Engine, Fuel/propulsion system, Jan 10, 2020
I PURCHASED A CAR ON DECEMBER 19TH 2019 I PUT $4,000 DOWN ON A 2012 CHEVY CRUZE FROM A FROM A USED CAR LOT HERE IN DAYTONA BEACH FLORIDA I CANNOT GET MY OIL CHANGE THE SCREW THAT LETS THE OIL OUT OF THE OIL PAN HAS BEEN STRIPPED AND I WAS UNABLE TO GET THE OIL CHANGED BECAUSE IN ORDER TO DO THAT THEY WOULD HAVE TO BREAK IT AND SPOT WELDING WOULD NEED TO BE DONE ALSO EVERY TIME I SHUT MY CAR OFF AND GO TO TURN IT BACK ON I HAVE TO GET A JUMP MY CAR BATTERY LOSES ITS ENERGY OR WHATEVER YOU WANT TO CALL IT SO IT LOSES POWER MY BATTERY THE BATTERY IS 5 YEARS OLD ALSO MY ROTORS ARE BRAND-NEW BUT MY BRAKE PADS ARE BAD AND THEY WOULD NOT WHEN I SAY THEY I MEAN AUTOVENTURE IN HOLLY HILL FLORIDA WHERE I BOUGHT THE CAR WILL NOT GIVE ME A CARFAX INSTEAD THEY GAVE ME ANOTHER THING THAT'S LIKE CARFAX AND IT SAYS THAT MY CAR IS FULL IS AND THERE'S NOTHING WRONG WITH IT WHEN INDEED THE MOTOR ITSELF IS FROM A JUNKYARD AND THEY DID NOT DENY THAT SO THIS IS WITHIN THE FIRST THREE WEEKS OF ME HAVING THE CAR AND I'M ALREADY SEEING THIS MANY PROBLEMS. ALSO I HAVE AN OIL LEAK I WAS TOLD TO PURCHASE A A COVER TO WHERE YOU PUT THE OIL IN THE CAR CUZ THE COVER MIGHT BE OLD AND IT STILL MIGHT NOT BE AS GOOD SO I WENT TO CHEVY DEALERSHIP AND PURCHASE IT FOR $28 ONLY TO FIND OUT THAT VALVE COVER GASKET ALSO NEEDS TO BE REPLACED SO MY CAR IS LEAKING OIL THE OIL CHANGE PLACE WHERE I'VE BEEN TAKING MY CAR'S THE LAST 6 YEARS WOULD NOT TOUCH MY CAR AND GIVE ME AN OIL CHANGE DUE TO THE FACT THAT THE BOLT AT THE BOTTOM OF THE OIL PAN HAS BEEN STRIPPED SO NOT ONLY IS MY OIL AT 6% BUT NOW I CAN'T GET MY OIL CHANGED BECAUSE OF IT
Power train, Jan 10, 2020
RIGHT FRONT AXLE MAKING NOISE FOR A WHILE NOW IT IS LEAKING. IS THIS RELATED TO THE OTHE CHEVY AXLE RECALL? CAN'T GET PARTS AS THEY ARE NO LONGER MANUFACTURED
Engine, Jan 2, 2020
FUEL DAMPER IS LITERALLY SPRAYING A STEADY STREAM OF GASOLINE INSIDE ENGINE BAY. APPARENTLY A VERY COMMON PROBLEM BECAUSE PARTS ARE ON BACK ORDER EVERYWHERE I CALL. MY DAUGHTER DRIVES THIS CAR, AND TO HAVE HER SAFETY IN JEOPARDY IS UNACCEPTABLE. THIS VEHICLE WAS RECALLED BECAUSE OF OIL PLATE UNDER ENGINE WHICH WOULD POOL OIL AND RISK A FIRE, BUT GASOLINE SPRAYING IN ENGINE BAY HAS NO ATTENTION TO A RECALL
Other or unspecified, Engine, Jan 2, 2020
THE CAR DOES A LOT OF STALLING WHEN YOU'RE DRIVING IT. ALSO THE ENGIN LIGHT WILL COME ON AND STAY ON MAYBE A DAY, THEN GO OFF. JUST ON AND OFF ANYTIME. AUTOMOBILE LOSSES POWER WHEN THIS HAPPENS..
Power train, Vehicle speed control, Dec 28, 2019
ON MULTIPLE OCCASIONS WHILE CAR IS DRIVING, CHECK ENGINE LIGHT TURNED ON AND CAR WAS UNABLE TO ACCELERATE. (ALSO HAPPENED ONCE AFTER CAR HAD BEEN PARKED) IT ONLY LASTS ABOUT AN HOUR BEFORE CAR CAN ACCELERATE AGAIN AND THEN CHECK ENGINE LIGHT WILL EVENTUALLY TURN OFF. ALSO, CAR FEELS ROUGH SHIFTING BETWEEN GEARS AND HAS TROUBLE ACCELERATING OFTEN.
Electrical system, Engine, Dec 5, 2019
I HAVE A 2012 CHEVY CRUZE 1.4 TURBO ENGINE THE ISSUE IS OVER HEATING .. THIS ISSUE IS REOCCURRING.. I WAS DRIVING FOR APPROXIMATELY 10 TO 20 MINUTES WHEN THE INDICATOR ON THE DASH READS THAT THE CAR IS TO HOT YO DRIVE AND WILL SHUT DOWN LEFT ME STRANDED ON THE ROAD SIDE. I TAKE IT TO CHEVY DEALER TO LEARN THERE HAS BEEN A THERMOSTAT PROBLEM I GET THE ISSUE REPAIRD IT RUNS OK FOR A WHILE THEN AGAIN SAME PROBLEM (OVER HEATED) ONE AGAIN. TAKE AGAIN TO CHEVY DEALER THEY TELL ME IT'S THE WATER PUMP. I HAVE THE WATER PUMP REPAIRED. ALL IS OK FOR A SHORT WHILE. AGAIN THE SAME ISSUE I CALL CHEVY DEALER AGAIN TO BRING MY CAR BACK FOR THE 4TH TIME. THEY SCHEDULE MY APPT. TO LOOK AT MY CAR ONE AGAIN AND ON MY WAY TO THE DEALER CAR OVER HEATS TURNS ITS SELF OFF AND WILL NOT START BACK AFTER COOLING DOWN. FINALLY I GET THE CAR TO THE DEAL TO LEARN THAT IT BLEW THE HEAD GASKET AND NOW BECAUSE IT' OVER HEADED SO MANY TIMES I NOW NEED AN ENGINE!!! THERE HAS BEEN EXTEND WARRANTY ON ALL OF THE COOLING PARTS OF THE ENGINE AND THIS ISSUE SHOULD ALSO BE COVERED HOWEVER THE DEALER WILL NOT FIX THE CAUSED PROBLEM FROM THE FAULTY PARTS !!!!!!
Power train, Nov 25, 2019
MY SERVICE ENGINE LIGHT HAS COME ON AND NOT IT WILL NOT SHIFT GEARS ALL THE TIME. SOMETIMES IT DRIVES FORWARD. SOMETIMES IT DOESN'T. I NEED THIS ISSUE TO BE ADDRESSED. WHEN YOU HAVE OVER 100 COMPLAINTS FOR THE SAME THING CORPORATE NEEDS TO LISTEN. IF SOMEONE DIES BECAUSE OF THIS NO AMOUNT OF COMPENSATION WILL BE ENOUGH
Power train, Nov 21, 2019
TRANSMISSION WENT OUT AT 46,942 MILES IN 2012 CHEVROLET CRUZE ON 10/14/19. I WAS ON MY WAY HOME FROM WORK AT NIGHT. LUCKILY I WAS ON A SMALL, EMPTY ROAD IN TOWN CLOSE TO HOME. THE ENGINE REVVED BUT WOULD NOT UP SHIFT. I PULLED OVER AND SHUT THE CAR OFF HOPING IT MIGHT BE A COMPUTER ISSUE. WHEN I TURNED IT BACK ON, THE SHIFTER MOVED BUT THE TRANSMISSION WOULD NOT SHIFT OUT OF PARK. TOWED IT TO MY DEALER, WERE IT HAS ALWAYS BEEN SERVICED. THE CAUSE WAS A WAVE PLATE FAILURE; GEARS 3-5-R WERE LOST. DECIDED TO REPLACE THE TRANSMISSION WITH A NEW ONE TO THE TUNE OF $4,500. CONTACTED GM/CHEVROLET. WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE AS FAR AS FINANCIAL ASSISTANCE GOES. THE CAR WAS OUT OF THE 5-YEAR/100,000 WARRANTY PERIOD. I HAD JUST FINISHED PAYING IT OFF. THIS CAR HAS LESS THAN 50,000 MILES, AND IS CONSERVATIVELY DRIVEN. THE ORIGINAL BRAKE PADS STILL HAVE HALF THEIR LIFE LEFT. IT IS A PROBLEM WHEN A MODERN CAR CAN NOT GET TO 50,000 BEFORE A CATASTROPHIC FAILURE LIKE THIS HAPPENS. I SENT GM CORPORATE A LETTER OF COMPLAINT ASKING THEM TO INVESTIGATE THE OLD TRANSMISSION. CONSUMERS SHOULD NOT HAVE TO PAY THE PRICE OF A SHODDY PRODUCT. WHAT HAPPENS WHEN THIS CAUSES SERIOUS ISSUES? I WAS GIVEN A $100 VOUCHER FOR FUTURE REPAIRS OR SERVICES FOR MY TROUBLE. THAT WAS A KINDNESS FROM A CUSTOMER SERVICE STANDPOINT, BUT NOT ON A CORPORATE LEVEL. I WANTED MY ISSUE TO BE HEARD BY THE BOSSES, BUT LIKE ANY BIG COMPANY IT GOES UNHEARD AND DISREGARDED. PEOPLE NEED TO SPEAK OUT AGAINST BIG COMPANIES. I UNDERSTAND SOMETIMES THINGS BREAK, BUT NOT WHEN THE MACHINE IS TAKEN CARE OF. FLUKES DON'T HAPPEN CONSISTENTLY, AND THIS IS A CONSISTENT PROBLEM WITH THESE DRIVE TRAINS. I WAS GOING TO KEEP THE CAR ANYWAY AND GET A NEWER ONE IN THE SPRING. NOT NOW. NOW I HAVE TO PAY ON IT FOR ANOTHER YEAR. I HOPE THIS DOES SOME GOOD IF JUST TO GIVE PEOPLE A WARNING.
Engine, Nov 16, 2019
ENGINE HAS LOUD INJECTOR AND PURGE VALVES BOTH PRODUCING A CLICKING NOISE. THE NOISE CAN CLEARLY BE HEARD FROM INSIDE/OUTSIDE CAR WITH HOOD CLOSED. THIS ISSUE IS TRIGGERING A KNOCK SENSOR CODE. THE CAR HAS ALWAYS HAD BURNING OIL SMELL AS WELL WHICH WHILE UNDER WARRANTY THE DEALERSHIP MAGICALLY COULD NOT PRODUCE. I BELIEVE THEY DID NOT WANT TO PRODUCE IT AS IT HAS ALWAYS CLEARLY BEEN THERE FROM DAY ONE OFF DEALER'S LOT. I KNOW FOR FACT I AM NOT THE ONLY ONE TO EXPERIENCE THESE ISSUES. I AM ADDING THE WEBSITE AS REFERENCE; HTTPS://WWW.CRUZETALK.COM/THREADS/LIFTER-ISSUE-WITH-2012-ECO.165122/ THIS NOISE IS PRESENT WHEN VEHICLE IS IDLE, RUNNING AND IN MOTION. MY VEHICLE HAS 88,000 MILES TOTAL WHICH IS VERY LITTLE FOR ENGINE ISSUES! THE DEALERSHIP I TOOK IT TO FOR DIAGNOSIS SAID HIS DAUGHTER'S CRUZE HAD THE SAME IDENTICAL ISSUE AND WAS COVERED UNDER POWERTRAIN WARRANTY. UNFORTUNATELY, AS I STATED, THE DEALER COULD NEVER FIND ANY ISSUES WHILE COVERED UNDER WARRANTY. I AM CONCERNED I WILL BE LEFT STRANDED SOMEWHERE WITH THIS VEHICLE AND/OR IT CATCHES ON FIRE DUE TO SOME SORT OF OIL/ENGINE ISSUE.
Engine, Nov 12, 2019
2012 CHEVROLET CRUZ. CONSUMER WRITES IN REGARDS TO DEFECTIVE COOLANT SYSTEM. *LD THE CONSUMER STATED AFTER HAVING BOTH THE HOSES AND CLIPS REPLACED, THE MECHANIC STATED ENGINE SEAL MUST HAVE BEEN LEAKING. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS
Engine, Nov 9, 2019
IT HAS BEEN NUMEROUS TIMES WHERE I HAVE BEEN DRIVING, WHETHER IT BE ON THE HIGHWAY OR A CITY STREET, AND MY CAR GEARS HAVE SWITCHED ALL THE WAY DOWN TO THE LOWEST GEAR AND IT CAUSES MY VEHICLE TO JERK AND SLOW ALL THE WAY DOWN. THIS IS VERY DANGEROUS ESPECIALLY WHEN THERE IS OTHER VEHICLES BEHIND ME.
Visibility/wiper, Oct 30, 2019
VEHICLE FAILS TO TURN ON WINDSHIELD DEFROSTER CAUSING LIMITED TO NO VISIBILITY.
Power train, Oct 24, 2019
THE VEHICLE HAS ONLY 80,000 MILES ON IT AND IT JUST QUIT RUNNING.I WAS ABLE TO HAVE SOMEONE HELP TO PUSH IT OUT OF THE ROAD. I WAS TOLD BY A REPAIR SHOP THAT THE TRANSMISSION IS BAD. I UNDERSTAND THAT GM IS AWARE OF THE BAD TRANSMISSION BUT HAVE NOT RECALLED THE VEHICLE TO FIX IT.