2013 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 586 owner complaints filed for this model year. This is the 4th highest complaint count among 10 Cruze model years with reports.
Of the 2013 reports, 54 involved a crash and 8 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Equipment, electricalJul 2, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.
Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.
GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14257.
Campaign 14V417000 on NHTSA.gov
Air bagsJun 26, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Cruze vehicles. In the affected vehicles, the driver's front air bag inflator may have been manufactured with an incorrect part.
In the event of a crash necessitating deployment of the driver's air bag, the air bag's inflator may rupture and the air bag may not inflate. The rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants. Additionally, if the air bag does not inflate, the driver is at an increased risk of injury.
GM will notify owners, and dealers will replace the driver side air bag, free of charge. The recall began on June 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14305.
Campaign 14V372000 on NHTSA.gov
Power train, axle assembly, axle shaftMar 31, 2014
General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second owner letter will be mailed when parts are available. Owners may contact Chevrolet at 1-866-694-6546. GM's number for this recall is 14079. This is an expansion of recall 13V-452. NOTE: Some vehicles subject to this recall were subject to the recall campaign initiated in 2013. Some of those vehicles were repaired using defective parts. Those owners will be advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.
Campaign 14V151000 on NHTSA.gov
Power train, axle assembly, axle shaftSep 23, 2013
General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1-800-521-7300. This is General Motors campaign number 13276.
Campaign 13V452000 on NHTSA.gov
Representative owner complaints: electrical system
121 reports, newest first. Show all
Power train, Electrical system, Jan 9, 2015
I BOUGHT MY 2013 CRUZE IN JUNE 2014, WITH AROUND 40K MILES ON IT. IN SEPTEMBER THE CAR BEGAN HAVING ISSUES. AT FIRST IT WAS JUST THAT THE RADIO AND ALL DASH LIGHTS WOULD SHUT OFF. THEN I HAD MULTIPLE SERVICE LIGHTS THAT WOULD FLASH RANDOMLY. THOSE INCLUDED STABILITRAK, TRACTION CONTROL, POWER STEERING AND SECURITY SYSTEM. AT ONE POINT, WHILE DRIVING IN A PARKING LOT, MY POWER STEERING COMPLETELY LOCKED UP. MY CAR EVENTUALLY STOPPED STARTING. I WAS STRANDED AT SCHOOL AND HAD TO CALL A TOW TRUCK. WHEN THIS HAPPENED, MY KEY ACTUALLY GOT STUCK IN THE IGNITION. I WAS ABLE TO JUMP THE CAR AFTER SEVERAL MINUTES OF TRYING, BUT IT WOULD NOT KEEP POWER. I HAD IT TOWED TO THE DEALERSHIP, BUT THEY WERE NOT ABLE TO FIND ANYTHING WRONG WITH IT (NO CODES EVEN CAME UP ON THE COMPUTER) AND IT RAN JUST FINE FOR THEM. I DROVE THE CAR HOME, AND THE NEXT DAY HAD THE SAME PROBLEM. THIS TIME AFTER ABOUT 30 MINUTES OF TRYING TO GET THE CAR TO START, IT DID, SO I DROVE IT STRAIGHT TO A CHEVY SHOP. AGAIN, THEY COULDN'T FIND ANY CODES, BUT SAID THEY REPLACED SOME WIRING AND CLEARED THE COMPUTER. I DIDN'T HAVE ANYMORE PROBLEMS UNTIL LAST WEEK, WHEN IT ALL STARTED HAPPENING AGAIN. I'VE HAD THE POWER STEERING LOCK UP ON ME IN THE MIDDLE OF AN INTERSECTION! THE WEIRD THING IS, WHEN MY CAR DOESN'T WANT TO START, ALL I HAVE TO DO IS USE THE LITTLE ELECTRICAL KNOB THAT MOVES THE DRIVERS SIDE SEAT BACK AND FORTH, AND EVERYTHING FIRES UP. GM NEEDS TO FIGURE THIS OUT BECAUSE IT'S BOUND TO KILL SOMEONE! *TR
Power train, Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ
Electrical system, Nov 19, 2014
COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR
Electrical system, Nov 11, 2014
DASH LIGHTS AND RADIO FLASHING OFF AND ON, NO SOUND WHEN SIGNAL IS ON. *TR
Electrical system, Exterior lighting, Nov 9, 2014
I COULD SMELL COOLANT/ANTIFREEZE WHEN THE HEATER WAS ON AND THE TEMPERATURE WAS SET TO A HIGH SETTING. I DIDN'T THINK ANYTHING WAS WRONG, JUST THOUGHT IT MIGHT BE A BREAK-IN ISSUE. AS OF TODAY'S DATE NOV 9, 2014 I STILL CAN SMELL THE COOLANT SMELL WHEN THE HEATER IS ON. RECENTLY I RECEIVED A LETTER FROM GM CONCERNING POSSIBLE COOLANT LOSS. AT MY LAST SERVICE OF THE VEHICLE I ASKED THE DEALER TO CHECK FOR THIS PROBLEM. NOTHING WAS REPORTED TO ME FROM THE DEALER. I ASSUMED THAT THERE WAS NO PROBLEM. THE OTHER ISSUE I HAVE NOTICED IS DASH LIGHTS DIMMING OR BRIGHTENING ON THEIR OWN. THE LATEST PROBLEM WAS THAT THE CAR WOULD NOT START THIS MORNING. DROVE PERFECTLY YESTERDAY, THIS MORNING DEAD. JUMPED THE CAR AND EVERYTHING SEEMS FINE. MAKING AN APPOINTMENT WITH THE DEALER. NOTICED THAT THE COOLANT LEVEL IS ABOUT 3 INCHES LOW IN OVER FLOW TANK. LOOKED ON THE INTERNET ABOUT CRUZE CARS AND FOUND MANY POSTS ABOUT ELECTRICAL PROBLEMS. GM TELLS THEM ALL THAT THEY ARE NOT AWARE OF ANY ELECTRICAL PROBLEMS BUT YOU TUBE VIDEOS SHOW GAUGES AND RADIOS CUTTING OUT WHEN DRIVING. SOME VIDEOS DESCRIBE CARS SHUTTING DOWN WHEN DRIVING AND NOT RESTARTING. OTHERS HAVE SERVICE MESSAGES APPEARING ON THE INFORMATION SCREEN AND THE DEALERS FIND NOTHING WRONG. IT IS STARTING TO SOUND LIKE THE INFAMOUS JEEP GRAND CHEROKEE ELECTRICAL PROBLEMS. I AM SERIOUSLY THINKING IT IS TIME TO GET RID OF MY 2013 CRUISE AS THE FACTORY WARRANTY WILL EXPIRE SOON. CURRENT MILEAGE IS 27490 ON NOV 9, 2014. *TR
Steering, Electrical system, Oct 27, 2014
THERE ARE TIMES WHEN THE CAR WILL SHUT OFF WHILE I AM DRIVING. THE RADIO GOES OFF AND ON, AND THE WARNING OF CHECK STABILITY TRAC, I HAVE VIDEO OF THIS HAPPENING. I HAVE TAKEN IT IN MANY TIMES AND HAVE BEEN TOLD THAT THEY CANNOT DO ANYTHING ABOUT IT BECAUSE THEY CAN REPLICATE WHAT I AM SPEAKING ABOUT. THIS HAS HAPPENED ON MANY OCCASIONS. *TR
Power train, Electrical system, Engine, Oct 15, 2014
ON 10-1-14 MY CRUZE ECO WOULD NOT START. AFTER MULTI TRIES AND HEARING ONLY CLICKING SOUNDS IT DID START. AFTER GETTING TO MY DESTINATION AND LETTING THE CAR SIT FOR HOURS IT DID THE SAME THING AGAIN. CONTACTED DEALER WAS TOLD TO BRING CAR IN WHICH I DID ON 10-3-14. AFTER A WEEK, THEY STATED THEY SHOWED THE ALT WAS NOT CHARGING AND REPLACED IT THEN AGAIN BECAUSE 1ST ONE THEY RECEIVED FROM G.M WAS DEFECTIVE. ON 10-10-14 PICKED UP CAR STARTED IT UP WENT HOME AND LET SIT FOR ABOUT A HOUR THEN TRIED TO START AND AGAIN IT ONLY CLICKED BUT THIS TIME THERE WAS 3 MESSAGES AND ONE WAS TO ROLL WINDOW UP AND DOWN? WHY? DOES THESE CRUZES HAVE ELECTRICAL ISSUES OR COMPUTER ISSUES? CONTACTED SELLING DEALER AGAIN AND WAS TOLD TO BRING IT BACK WHICH I DID ON 10-13-14. WAITING ON MY NEW CRUZE AGAIN TO BE FIXED AND WONDERING WHY DO THESE 5 STAR CRUZES HAVE SO MANY PROBLEMS ACCORDING TO WHAT I HAVE BEEN READING THE LAST FEW DAYS WITHOUT G.M DOING SOMETHING. I AM NOT SATISFIED WITH THIS CAR. *TR
Power train, Electrical system, Electronic stability control (ESC), Traction control system, Sep 23, 2014
CAR WAS JERKING, THEN STALLED, THEN STABLITRACK AND TRACTION CONTROL WARNING LIGHT CAME ON. *TR
Electrical system, Sep 12, 2014
I DRIVE A CHEVY CRUZE 2013 MODEL. I WENT TO THE GARAGE IN THE AM AND THE CAR WAS ATTEMPTING TO START ITSELF WITH THE KEY IN THE IGNITION. TOOK THE VEHICLE TO THE DEALER AND THEY SAID ALL THEY CAN DO IS WATCH IT TO SEE IF IT DOES IT AGAIN. I CALLED GM AND THEY SAID THAT IT IS EXACTLY THE SYMPTOMS THAT THEY HAVE HAD HAPPEN WITH THEIR OTHER VEHICLES AND THAT IS WHY THERE IS AN IGNITION RECALL. I ASKED THEM WELL MINE ISN'T ON THE LIST AND THEY SAID THAT SINCE IT ISN'T ON THE LIST THEN THEY WONT FIX IT, I EXPLAINED TO THEM THAT MY CAR IS DOING THE EXACT SAME THING AND THAT IT IS A SAFETY HAZARD AND THAT THEY SHOULD FIX IT, THEY SAID THAT THEY WONT BECAUSE IT ISN'T ON THE LIST TO BE RECALLED AND THE ONLY WAY THEY WILL IS IF IT IS ON THE LIST. MY COMPLAINT WITH GM IS THAT IT IS OBVIOUSLY HAPPENING ON OTHER VEHICLES AS WELL AND MINE IS ONE OF THEM AND THEY WONT FIX IT CUZ IT ISNT ON THEIR LIST TO BE FIXED. *TR
Steering, Electrical system, Electronic stability control (ESC), Aug 31, 2014
I BOUGHT MY 2013 CRUZE LTZ ABOUT THREE MONTHS AGO AND I WAS SURE THAT IT WAS THE PERFECT CAR, NOW, I'M FULLY AWARE THAT I WAS WRONG.. I GOT IN MY CAR TO LEAVE FOR WORK ON AUGUST 1, 2014 AND WHEN I STARTED MY CAR, THE ON DASH MAINTENANCE REMINDERS ALL WENT CRAZY TELLING ME TO "SERVICE POWER STEERING" AND "SERVICE STABILITRAK".. I KNEW THIS COULDN'T BE RIGHT SO I TURNED OFF THE ENGINE AND RESTARTED THE CAR, THE SCREEN WENT CRAZY AGAIN WITH THE SERVICE NOTIFICATIONS. I DIDN'T HAVE TIME TO HAVE IT CHECKED OUT BEFORE WORK SO I WENT AHEAD WITH MY DAY, I GOT ALL THE WAY TO THE INTERSTATE (WHICH IS ABOUT A MILE AND A HALF FROM MY DRIVEWAY) AND NOTICED THE STEERING WAS GETTING STIFF SO I PULLED OVER AND RESTARTED THE CAR AGAIN AND THE LIGHTS DIDN'T COME BACK ON SO I, AGAIN, WENT ON ABOUT MY DAY... ISSUE NUMBER TWO-- ABOUT THREE DAYS LATER, AND EVERY DAY SINCE, MY ON DASH TOUCH SCREEN GOES COMPLETELY BLACK, WHICH WOULDN'T BOTHER ME SO BAD IF IT DIDN'T MAKE ALL OF THE "SERVICE" LIGHTS COME BACK ON. I DON'T "NEED" A TOUCH SCREEN BUT IT WOULD BE REALLY NICE IF I DIDN'T FEEL LIKE I WAS DRIVING A TICKING TIME BOMB EVERY DAY SINCE THE VEHICLE CLEARLY HAS WIRING ISSUES. NOW, IF I TOUCH THE BRAKES OR ROLL DOWN A WINDOW, THE SCREEN GOES COMPLETELY BLACK, THE DASH LIGHTING FLICKERS AND THE SERVICE LIGHTS COME ON. I'VE BEEN SEARCHING FORUMS FOR ALMOST A MONTH AND IT SEEMS THAT NUMEROUS PEOPLE ARE HAVING THESE ISSUES, NOT ONLY MYSELF. I'M SO DISAPPOINTED WITH MY PURCHASE, ITS ALMOST UNREAL.. THE PERFECT CAR, IN THE PERFECT COLOR WITH MORE RECALLS (AND OTHER ISSUES THAT HAVEN'T BEEN RECALLED) THAN I EVEN KNOW HOW TO DEAL WITH IT. NEVER AGAIN WILL I BUY A CHEVROLET VEHICLE. IT IS OUT OF CONTROL TO NOT BE ABLE TO FEEL SAFE IN A VEHICLE THAT YOU'VE WORKED EXTREMELY HARD TO GET. *TR
Fuel system, Gasoline, Electrical system, Engine, Jul 23, 2014
DRIVING DOWN THE HIGHWAY @ 65 MPH OUR 2013 CHEVY CRUZE DIED SUDDENLY. AS WE COASTED, I TRIED STARTING IT AND IT STARTED AND WE CONTINUED. A FEW MINUTES LATER IT DID THE SAME THING, WE COASTED TO THE SIDE OF THE ROAD, STOPPED, AND AGAIN IT RESTARTED. WE CONTINUED OUR 3 HOUR JOURNEY HOME WITHOUT ANY OTHER INCIDENTS. *TR
Electrical system, Engine, Jul 23, 2014
JUST A FEW MONTHS AFTER PURCHASING OUR CRUZE, IS HAS FAILED TO START ON NUMEROUS OCCASIONS. AFTER 2 OR 3 KEY TURNS, IT DOES START. THIS HAS OCCURRED A DOZEN OR SO TIMES IN THE 16 MONTHS WE HAVE OWNED THE CAR. *TR
Electrical system, Electronic stability control (ESC), Jun 25, 2014
THE CARS RADIO AND OTHER ELECTRICAL COMPONENTS (EX. ON-STAR, PHONE CHARGERS, USB PRODUCTS) WILL TURN ON AND OFF AT RANDOM. IT OCCURS RANDOMLY AND INTERMITTENTLY. THIS HAS HAPPENED A NUMBER OF OCCASIONS ROUGHLY 15-20 TIMES OVER A COUPLE OF MONTHS. IT MAINLY HAPPENS AT A RED LIGHT AND THEN WILL TURN BACK ON ONCE I ACCELERATE. THIS HAS HAPPENED ON A HIGHWAY GOING 60-70MPH AND THE EVERY LIGHT ON THE DASHBOARD WENT ON AND ON THE DISPLAY SCREEN IT STATED STABLITRAX IS OFF. IMMEDIATELY PRESSED MY ONSTAR BUTTON AND ASKED THEM TO RUN DIAGNOSIS AND THE WHOLE CONVERSATION WAS GOING IN AND OUT OF BEING ABLE TO HEAR THEM. MY RADIO WAS GOING ON AND OFF THE ENTIRE TIME WHEN THE RADIO WAS ON I COULD HEAR WHEN IT WAS OFF AND ALL POWER WAS OFF. WE DID LOSS CONNECTION TO ONSTAR AND I REPRESSED THE BUTTON. I HAVE HAD THEM RUN THEIR "DIAGNOSIS" MULTIPLE TIMES WHEN THIS HAPPENS AND THEY NEVER HAVE ANYTHING COME UP WRONG. THEY ADVISED ME TO TALE THE DEALER. I HAVE BEEN TO THE DEALER WHERE THEY ADVISED ME THAT UNLESS IT WAS HAPPENING AT THAT TIME IT WOULD PRETTY MUCH BE IMPOSSIBLE TO FIGURE OUT THE PROBLEM. I HAVE HEARD SOME CLICKING OR SWITCHING SOUNDS COME FROM UNDER THE HOOD WHILE I HAVE BEEN DRIVING OCCASIONALLY NOT SURE IF AND MY ENGINE TEMP ALWAYS RUNS COLD NOT SURE IF EITHER OF THOSE RELATE. IT WOULD BE NICE TO FEEL SAFE IN MY NEW CAR AND IT WOULD BE NICE TO BE PAYING FOR ONSTAR AND NOT HAVE A DOUBT THEY WOULD BE REACHABLE IF THIS CAUSES A BIGGER PROBLEM! BE SAFE FELLOW CHEVY CRUZE DRIVERS! *TR
Steering, Electrical system, Jun 8, 2014
RADIO SHUTS ON AND OFF AT RANDOM, PROBLEM WORSENS AND STARTS TO INCLUDE SERVICE WARNINGS INCLUDING SERVICE STABILITRAK AND SERVICE SECURITY SYSTEM, POWER STEERING STOPS WORKING AT RANDOM, ALSO HAVE ISSUES STARTING THE CAR ON OCCASION. *TR
Power train, Electrical system, May 12, 2014
8:30AM ON MY WAY TO GET ON I74 HIGHWAY TO GO TO WORK..ABOUT 2 MINUTES FROM HIGHWAY. PULLED OUT OF KROGER AFTER GETTING GAS. MY CAR MADE A HORRIBLE NOISE AND THEN STOPPED ABRUPTLY. MY ENGINE WAS TILL RUNNING, RADIO ON, LIGHTS ON ETC. THE CAR JUST STOPPED LIKE AS IF YOU HAD SLAMMED THE BREAKS. POLICE OFFICER PARKED BEHIND ME TO MAKE SURE NO CARS HIT ME FROM BEHIND. WE FINALLY PUSHED IT, IN NEUTRAL, INTO KROGER PARKING LOT WHERE I WAITED FOR TOW TRUCK..AWHILE. MY CAR WAS TOWED TO HIRLINGER CHEVROLET DEALERSHIP. THE DEALERSHIP CALLED ME LATER THAT DAY AND TOLD ME MY RIGHT FRONT AXLE HAD BROKEN IN HALF. MEANING THE AXLE WAS NO LONGER ATTACHED TO MY WHEEL...NOW I KNOW WHY THE ABRUPT STOP! IF IT HAD BEEN ANOTHER TWO MINUTES, OR, IF THERE HAD BEEN A CAR BEHIND ME WHEN THIS BROKE, I AND WHOMEVER COULD HAVE BEEN KILLED! THERE WAS NO WARNING..IT JUST STOPPED. HIRLINGER CHEVROLET HAS HAD MY CAR SINCE APRIL 22,2014, DAY OF THE BREAKDOWN, WITH NO EPA ON THE PART TO FIX IT, OR DO SOMETHING! I CALLED GM, THEY TELL ME THERE NO RECALL, BUT, THEY ARE AWARE OF THE PROBLEM!! I WAS TOLD 30% OF THE 2013 CRUZES HAVE THIS POTENTIAL PROBLEM..WHICH COULD HAVE BEEN DISASTER, BUT MINE WAS THE FIRST INCIDENT OF AN ACTUAL BREAKAGE. ARE YOU KIDDING ME?? THEY KNEW OF THE PROBLEM, IVE NEVER RECEIVED A RECALL, AND MY CAR STILL SITS AT THE DEALERSHIP 20 DAYS LATER AND I HAVE NO ANSWERS OF WHEN ITS GETTING FIXED, OR WHAT GM PLANS TO DO!! IN THE MEANTIME, IM MAKING MY CAR PAYMENT, ONSTAR PAYMENT, SIRIUS RADIO PAYMENT, ON A CAR I DON'T KNOW WHEN IS EVER GOING TO GET FIXED. PLUS THEY KNEW OF THIS PROBLEM!! *TR
Steering, Electrical system, May 9, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, THE VEHICLE WOULD SUDDENLY SHUT OFF FOR APPROXIMATELY 3 SECONDS BEFORE RESTARTING. THE CONTACT ALSO INDICATED THAT IN A SEPARATE INCIDENT THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. RK
Steering, Electrical system, May 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING LASTED APPROXIMATELY 30 SECONDS. *TR
Steering, Electrical system, May 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF ON INTERSTATE. LACK OF POWER STEERING LASTED ABOUT 30 SECONDS. *TR
Steering, Electrical system, May 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING PERSISTED APPROXIMATELY 30 SECONDS. *TR
Engine and engine cooling, Visibility, Electrical system, Apr 21, 2014
LETTER FROM CONGRESSMAN JOHNSON ON BEHALF OF CONSTITUENT RE 2013 CHEVY CRUZE. *SMD THE CONSUMER STATED THERE WAS VERY LITTLE HEAT IN THE VEHICLE. THE TEMPERATURE GAUGE FLUCTUATED, AND THE WINDOWS AND INSTRUMENT PANEL WOULD FOG UP. *JB UPDATED 04/28/14 *JB
Electrical system, Service brakes, Dec 4, 2013, fire
AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR