2013 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 586 owner complaints filed for this model year. This is the 4th highest complaint count among 10 Cruze model years with reports.
Of the 2013 reports, 54 involved a crash and 8 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Equipment, electricalJul 2, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.
Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.
GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14257.
Campaign 14V417000 on NHTSA.gov
Air bagsJun 26, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Cruze vehicles. In the affected vehicles, the driver's front air bag inflator may have been manufactured with an incorrect part.
In the event of a crash necessitating deployment of the driver's air bag, the air bag's inflator may rupture and the air bag may not inflate. The rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants. Additionally, if the air bag does not inflate, the driver is at an increased risk of injury.
GM will notify owners, and dealers will replace the driver side air bag, free of charge. The recall began on June 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14305.
Campaign 14V372000 on NHTSA.gov
Power train, axle assembly, axle shaftMar 31, 2014
General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second owner letter will be mailed when parts are available. Owners may contact Chevrolet at 1-866-694-6546. GM's number for this recall is 14079. This is an expansion of recall 13V-452. NOTE: Some vehicles subject to this recall were subject to the recall campaign initiated in 2013. Some of those vehicles were repaired using defective parts. Those owners will be advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.
Campaign 14V151000 on NHTSA.gov
Power train, axle assembly, axle shaftSep 23, 2013
General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1-800-521-7300. This is General Motors campaign number 13276.
Campaign 13V452000 on NHTSA.gov
Representative owner complaints
586 reports, newest first.
Air bags, Structure, Dec 16, 2014, crash
JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR
Air bags, Structure, Dec 15, 2014, crash
THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR
Structure, Dec 15, 2014, crash
ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR
Exterior lighting, Air bags, Structure, Dec 12, 2014, crash
TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR
Power train, Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ
Vehicle speed control, Dec 3, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.
Engine and engine cooling, Nov 29, 2014
WHILE DRIVING MY CAR WITH THE HEATER ON AND THE DIAL SET AT HIGH THE CAR DEVELOPED A HORRIBLE ANIT FREEZE SMELL. IT WAS SO BAD I HAD TO OPEN THE WINDOWS TO GET THE SMELL OUT OF THE CAR. IT DID NOT HELP WHEN I TURNED THE HEATER TO A LOWER SETTING. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN WHEN THE HEATER IS SET ON HIGH. I TOOK IT TO THE DEALER BECAUSE I RECEIVED A LETTER FROM CHEVY STATING THERE MAY BE A PROBLEM WITH A COOLENT LEAK AROUND THE WATER PUMP. THEY SAID THEY FOUND A LEAKING RETURN HOSE THAT GOES TO THE TANK AND REPLACED IT. IT DID NOT FIX THE PROBLEM. I STILL SMELL ANTIFREEZE AND SOMETIMES IT IS SO BAD IT MAKES ME FEEL SICK. ITS HORRIBLE AND IF THEY CANT FIGURE THIS OUT I WILL HAVE NO CHOICE BUT TO GET RID OF THIS CAR! *TR
Electrical system, Nov 19, 2014
COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR
Power train, Visibility, Nov 18, 2014
VEHICLE SURGES WHEN CAR IS IN IDLE POSITION (BREAKING). THIS VEHICLE WAS NOT IN AN ACCIDENT, HOWEVER DURING A SURGE THE CAR BUMPER WENT OVER A PARKING BLOCK THAT HAD A TIE ROD STICKING UP. WHEN I BACKED UP THE CAR, IT PULLED THE DRIVERS SIDE BUMPER AWAY FROM THE FRONT END. ALSO, AN ENGINE LIGHT GOES ON WHEN THE WINDOW DEFROSTER IS ON, STATING THAT THE AC IS BEING SHUT OFF (AC IS NOT ON, THE HEATER IS) AND SHUTS DOWN THE HVAC SYSTEM. *TR
Electrical system, Nov 11, 2014
DASH LIGHTS AND RADIO FLASHING OFF AND ON, NO SOUND WHEN SIGNAL IS ON. *TR
Electrical system, Exterior lighting, Nov 9, 2014
I COULD SMELL COOLANT/ANTIFREEZE WHEN THE HEATER WAS ON AND THE TEMPERATURE WAS SET TO A HIGH SETTING. I DIDN'T THINK ANYTHING WAS WRONG, JUST THOUGHT IT MIGHT BE A BREAK-IN ISSUE. AS OF TODAY'S DATE NOV 9, 2014 I STILL CAN SMELL THE COOLANT SMELL WHEN THE HEATER IS ON. RECENTLY I RECEIVED A LETTER FROM GM CONCERNING POSSIBLE COOLANT LOSS. AT MY LAST SERVICE OF THE VEHICLE I ASKED THE DEALER TO CHECK FOR THIS PROBLEM. NOTHING WAS REPORTED TO ME FROM THE DEALER. I ASSUMED THAT THERE WAS NO PROBLEM. THE OTHER ISSUE I HAVE NOTICED IS DASH LIGHTS DIMMING OR BRIGHTENING ON THEIR OWN. THE LATEST PROBLEM WAS THAT THE CAR WOULD NOT START THIS MORNING. DROVE PERFECTLY YESTERDAY, THIS MORNING DEAD. JUMPED THE CAR AND EVERYTHING SEEMS FINE. MAKING AN APPOINTMENT WITH THE DEALER. NOTICED THAT THE COOLANT LEVEL IS ABOUT 3 INCHES LOW IN OVER FLOW TANK. LOOKED ON THE INTERNET ABOUT CRUZE CARS AND FOUND MANY POSTS ABOUT ELECTRICAL PROBLEMS. GM TELLS THEM ALL THAT THEY ARE NOT AWARE OF ANY ELECTRICAL PROBLEMS BUT YOU TUBE VIDEOS SHOW GAUGES AND RADIOS CUTTING OUT WHEN DRIVING. SOME VIDEOS DESCRIBE CARS SHUTTING DOWN WHEN DRIVING AND NOT RESTARTING. OTHERS HAVE SERVICE MESSAGES APPEARING ON THE INFORMATION SCREEN AND THE DEALERS FIND NOTHING WRONG. IT IS STARTING TO SOUND LIKE THE INFAMOUS JEEP GRAND CHEROKEE ELECTRICAL PROBLEMS. I AM SERIOUSLY THINKING IT IS TIME TO GET RID OF MY 2013 CRUISE AS THE FACTORY WARRANTY WILL EXPIRE SOON. CURRENT MILEAGE IS 27490 ON NOV 9, 2014. *TR
Engine and engine cooling, Structure, Nov 5, 2014
I PURCHASED MY VEHICLE IN SEP 2013, APPROX NOV 2013 I BEGAN HAVING A HORRIBLE STRONG ODOR COMING FROM MY VEHICLE. WE SEARCHED TO SEE IF AN ANIMAL WAS IN IT. I THOUGHT MAYBE IT WAS MY SON'S FEET & MADE HIM CHANGE SOCKS. IT GOT WORSE & WAS REALLY STRONG WHEN DEFROST, HEAT & VENT WERE ON. I TOOK IT IN TO THE DEALERSHIP & THEY LOOKED AT IT, OF COURSE THAT DAY THEY COULDN'T GET THE SMELL TO OCCUR ALTHOUGH IT DID ON THE WAY THERE. I WENT A COUPLE MORE WEEKS & IT GOT WORSE. FINALLY, I TOOK THE CAR IN FOR OIL MAINTENANCE & ADVISED AGAIN THAT THE SMELL WAS HORRIBLE. THE SERVICE MANAGER AT THE TIME SAID IT WAS A COMMON CHEVROLET PROBLEM. THERE IS A LEDGE UNDER THE HOOD, UNDER THE WINDOW & CONDENSATION FROM DEFROST OR RAIN, ETC. SITS & DOESN'T DRAIN CAUSING THE WATER TO MILDEW & BECOME STAGNANT. HE TOLD ME TO LEAVE THE CAR RUNNING WITH MY VENT ON HIGH (& NOT SIT IN THE CAR), SPRAY LYSOL AND LET IT RUN FOR ABOUT 5 MIN, IT KILLS THE BACTERIA. I HAD TO DO THIS EVERY NIGHT FOR ALMOST 3 WEEKS DURING THE COLD WINTER MONTHS. I TOOK IT BACK & TOLD THEM IT WAS RIDICULOUS I WASN'T GOING TO CONTINUE DOING THIS FOR THE LIFE OF THE VEHICLE. WHEN I TOOK IT BACK SOMEONE ELSE WAS THERE & SD THE DEALERSHIP HAD REC'D NOTICE THAT THERE WAS A PART THAT COULD BE PUT ON IT, SO THEY SENT ME ON MY WAY WAITING FOR A LOANER VEHICLE THEN THEY WOULD FIX IT. THEY FINALLY "PUT THE PART ON" I WAS ADVISED BY ANOTHER DEALER IT WASN'T A PART THEY JUST HAD TO FLIP A SWITCH THE PART WAS ON THE VEHICLE. THE NEXT DAY I GOT IN MY CAR & BLOWERS WERE RUNNING. I CALLED & WAS ADVISED THAT WAS WHAT THE PART DID, SO NOW THE SMELL WAS LIKE ROTTEN MAPLE SYRUP. DURING THE DRY SUMMER MONTHS THE SMELL WAS NOT THERE, BUT NOW THAT FALL/WINTER IS COMING THE SMELL IS BACK & I HAVE A CALL IN TO GET THIS AND OTHER MAJOR ISSUED FIXED AGAIN. THIS CAN'T BE HEALTHY ESPECIALLY FOR MY BOYS WHO HAVE SEVERE ALLERGIES TO MOLD. *TR
Engine and engine cooling, Nov 4, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THA TA COOLANT ODOR EMITTED INTO THE VEHICLE WHENEVER THE HEAT WAS TURNED ON. THE CONTACT STATED THAT THE CHECK COOLANT WARNING LIGHT WAS ILLUMINATED. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE COOLANT RESERVOIR WAS FULL AND THAT THE LIGHT ONLY ILLUMINATED WHEN THE HEAT WAS TURN ON. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO LOCATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Suspension, Air bags, Structure, Engine, Nov 4, 2014, crash
I WAS STOPPED AT A STOP SIGN GETTING READY TO CROSS OVER HWY TO GO NORTH BOUND. A TRUCK CAME OUT OF NOWHERE AND HIT MY DRIVER SIDE FRONT END. MY AIR BAGS DIDN'T DEPLOY. I GOOGLED IT AND SAW THERE IS A RECALL ON MY VEHICLE FOR AIR BAG. I JUST BOUGHT THE CAR 2 WEEKS AGO. SHOULDN'T THE DEALER BE RESPONSIBLE FOR FIXING RECALLS BEFORE SELLING THE CAR EVEN IT IS USED. *TR
Steering, Electrical system, Oct 27, 2014
THERE ARE TIMES WHEN THE CAR WILL SHUT OFF WHILE I AM DRIVING. THE RADIO GOES OFF AND ON, AND THE WARNING OF CHECK STABILITY TRAC, I HAVE VIDEO OF THIS HAPPENING. I HAVE TAKEN IT IN MANY TIMES AND HAVE BEEN TOLD THAT THEY CANNOT DO ANYTHING ABOUT IT BECAUSE THEY CAN REPLICATE WHAT I AM SPEAKING ABOUT. THIS HAS HAPPENED ON MANY OCCASIONS. *TR
Steering, Suspension, Oct 26, 2014
ON JUNE 28, 2014, I BROUGHT MY CHEVY CRUZE TO THE DEALERSHIP FOR A SAFETY RECALL INSPECTION (N140079) TO INSPECT THE FRONT AXLE RIGHT HALF SHAFT. I WAS TOLD MY VEHICLE DID NOT HAVE A FAULTY AXLE AND NO FURTHER ACTION WAS REQUIRED. THEN ON OCTOBER 20, 2014, AS I WAS EXITING A HIGHWAY OFF RAMP AND MERGING ON TO A MAIN ROAD (AT APPROXIMATELY 10 MPH) THE VEHICLE STOPPED MOVING FORWARD. THE CAR WAS TOWED TO THE SAME DEALERSHIP THAT PERFORMED THE SAFETY INSPECTION ON JUNE 28TH. THE DEALERSHIP STATED THE CV AXLE WAS BROKEN AND THE SWAY BAR LINK WAS BROKEN IN HALF. THE DEALERSHIP ADMITTED THAT THIS WAS THE SAME PART THAT WAS INSPECTED AND INVOLVED IN THE RECALL. THE DEALERSHIP STATED THAT THE TECHNICIAN WHO INSPECTED THE AXLE ON JUNE 28TH MADE A MISTAKE. THE DEALERSHIP APOLOGIZED AND ASSURED ME THAT THEY WOULD CALL IN ALL OTHER APPLICABLE CUSTOMERS TO HAVE THEIR AXLES RE-INSPECTED. *TR
Steering, Oct 18, 2014
I WAS ON MY WAY HOME FROM WORK YESTERDAY AND WHEN I WENT TO MAKE A RIGHT TURN, THE SCREEN WENT OUT AGAIN....WHICH IS FINE. WE CAN ALL LIVE WITHOUT AUDIO AND A FANCY SCREEN IN OUR CARS, BUT AS SOON AS THE SCREEN WENT OUT THE POWER STEERING AND STABILITRAK LIGHTS BOTH CAME ON AND MY POWER STEERING COMPLETELY WENT OUT IN MY CAR WHILE I WAS TURNING. I ALMOST HIT A CONCRETE WALL AND THE CARS THAT WERE WAITING FOR THEIR TURN TO GO IN THE ONCOMING TRAFFIC LANES. IT WAS BAD ENOUGH THAT I HAD THAT ISSUE BUT OF COURSE, THERE'S MORE. WE LIVE ON AN ARMY BASE - FORT SILL, IN OKLAHOMA - WE HAVE TO STOP AT THE GATE TO GET ON BASE AND SHOW OUR IDS TO GET HOME. I STOPPED AT THE GATE AND TALKED WITH THE GUARD FOR A MINUTE, SHOWED MY ID AND WENT ON WITH MY BUSINESS.. I STARTED TO DRIVE AWAY AND MY CAR WENT CRAZY AGAIN. I LOST ALL POWER STEERING AGAIN AND ALL OF MY LIGHTS FLICKERED ON AND OFF FOR THREE MINUTES, INSIDE LIGHTS AND OUTSIDE TOO. THE CAR STARTED JERKING LIKE IT WAS TRYING TO CUT OFF, IT FINALLY STOPPED AND I MADE IT HOME BUT I REFUSE TO DRIVE THIS CAR AGAIN. *TR
Power train, Electrical system, Engine, Oct 15, 2014
ON 10-1-14 MY CRUZE ECO WOULD NOT START. AFTER MULTI TRIES AND HEARING ONLY CLICKING SOUNDS IT DID START. AFTER GETTING TO MY DESTINATION AND LETTING THE CAR SIT FOR HOURS IT DID THE SAME THING AGAIN. CONTACTED DEALER WAS TOLD TO BRING CAR IN WHICH I DID ON 10-3-14. AFTER A WEEK, THEY STATED THEY SHOWED THE ALT WAS NOT CHARGING AND REPLACED IT THEN AGAIN BECAUSE 1ST ONE THEY RECEIVED FROM G.M WAS DEFECTIVE. ON 10-10-14 PICKED UP CAR STARTED IT UP WENT HOME AND LET SIT FOR ABOUT A HOUR THEN TRIED TO START AND AGAIN IT ONLY CLICKED BUT THIS TIME THERE WAS 3 MESSAGES AND ONE WAS TO ROLL WINDOW UP AND DOWN? WHY? DOES THESE CRUZES HAVE ELECTRICAL ISSUES OR COMPUTER ISSUES? CONTACTED SELLING DEALER AGAIN AND WAS TOLD TO BRING IT BACK WHICH I DID ON 10-13-14. WAITING ON MY NEW CRUZE AGAIN TO BE FIXED AND WONDERING WHY DO THESE 5 STAR CRUZES HAVE SO MANY PROBLEMS ACCORDING TO WHAT I HAVE BEEN READING THE LAST FEW DAYS WITHOUT G.M DOING SOMETHING. I AM NOT SATISFIED WITH THIS CAR. *TR
Steering, Power train, Electronic stability control (ESC), Oct 14, 2014
NOW JUST PURCHASED THE 2013 CHEVY CRUZE SECOND DAY EVERYTHING SHUT DOWN ON ME TOOK IT BACK AND ASKED FOR A REPLACEMENT CAR BECAUSE SOMETHING WAS WRONG WITH THAT ON EXPLAINED AND VIDEO TAPE IT ALL BUT THEY SUTTON FORD TOLD ME THE CAR WAS JUST UPDATING AND ITS NORMAL. I PLEAD WITH THEM AND THEY SAID NO. A WEEK LATER IT KEPT SHUTTING OFF I TOOK IT BACK AGAIN SAMETHING 3 WEEKS ALL ELECTRICAL SHUT OFF WHILE DRIVIN ON EXPRESSWAY CAR SHUT DOWN WHILE DRIVING COULD HAVE BEEN KILLED TOOK CAR BACK 10/8 THEY SAID TO BRING IT BACK ON MONDAY WHICH IT CAUSED IT TO BE PASSED 30 DAY NO REPLACEMENT CAR AND NOW WARRANTY EXPIRED THEY WANT ME TO PAY .THEY HAS THE CAR NOW JUST PURCHASED 9/10. LIGHTS COME ON BRAKELIGHT SERVICE STABILITITRAK COMES ON THE CAR SHUTS DOWN WHILE DRIVING DO NOT WANT THIS CAR LIFE THREATENING FOR ME AND KIDS. ALSO HAVING PROBLEMS WITH STEERING TOOK IT BACK SECOND DAY OF PURCHASED CLAIMED THEY FIXED IT BUT HAPPENING AGAIN. *TR
Electronic stability control (ESC), Traction control system, Oct 3, 2014
WHILE I WAS DRIVING, MY STEREO SYSTEM WOULD LOSE ALL POWER. MY DISPLAY ON THE SPEED DISPLAY SHOWED "SERVICE STABILATRACK". MY ABS, BRAKE AND TRACTION LIGHTS CAME ON AND CONTINUED TO BLINK. I TOOK IT BACK TO THE PLACE I BOUGHT IT AND THEY SAID IT DIDN'T TRIGGER A CODE SO THEY COULDN'T FIX IT. I HAVE A VIDEO OF WHAT HAPPENED AS WELL, BUT IT DIDN'T HELP. *TR
Air bags, Sep 27, 2014, crash
I WAS DRIVING AND WAS TURNING EAST AT THE LIGHT WHEN A CAR WAS COMING TOWARDS ME. I NOTICED THE CAR WAS NOT STOPPING AND HIT THE PASSENGER SIDE OF MY CAR. THE AIRBAGS DID NOT DEPLOY FROM THE PASSENGER SIDE TO WHICH MY YOUNGER BROTHER WAS SITTING. I CHECKED ONLINE TO SEE IF THERE WERE SIDE AIRBAGS BEFORE I WROTE THIS INFORMATION...UPDATED 10/07/14 *BF UPDATED 3/11/2015 *JS *TR
Steering, Sep 26, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS USED TO MANEUVER THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Power train, Engine, Sep 25, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE ACCELERATING FROM A STOP, THE VEHICLE MOVED BACKWARDS BEFORE ACCELERATING FORWARD. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD. IN ADDITION, THE CONTACT HEARD A RATTLING SOUND COMING FROM THE ENGINE AND MOTOR OIL FUMES WERE PRESENT. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURES OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Electrical system, Electronic stability control (ESC), Traction control system, Sep 23, 2014
CAR WAS JERKING, THEN STALLED, THEN STABLITRACK AND TRACTION CONTROL WARNING LIGHT CAME ON. *TR
Electrical system, Sep 12, 2014
I DRIVE A CHEVY CRUZE 2013 MODEL. I WENT TO THE GARAGE IN THE AM AND THE CAR WAS ATTEMPTING TO START ITSELF WITH THE KEY IN THE IGNITION. TOOK THE VEHICLE TO THE DEALER AND THEY SAID ALL THEY CAN DO IS WATCH IT TO SEE IF IT DOES IT AGAIN. I CALLED GM AND THEY SAID THAT IT IS EXACTLY THE SYMPTOMS THAT THEY HAVE HAD HAPPEN WITH THEIR OTHER VEHICLES AND THAT IS WHY THERE IS AN IGNITION RECALL. I ASKED THEM WELL MINE ISN'T ON THE LIST AND THEY SAID THAT SINCE IT ISN'T ON THE LIST THEN THEY WONT FIX IT, I EXPLAINED TO THEM THAT MY CAR IS DOING THE EXACT SAME THING AND THAT IT IS A SAFETY HAZARD AND THAT THEY SHOULD FIX IT, THEY SAID THAT THEY WONT BECAUSE IT ISN'T ON THE LIST TO BE RECALLED AND THE ONLY WAY THEY WILL IS IF IT IS ON THE LIST. MY COMPLAINT WITH GM IS THAT IT IS OBVIOUSLY HAPPENING ON OTHER VEHICLES AS WELL AND MINE IS ONE OF THEM AND THEY WONT FIX IT CUZ IT ISNT ON THEIR LIST TO BE FIXED. *TR