2015 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 252 owner complaints filed for this model year. This is the 5th highest complaint count among 10 Cruze model years with reports.
Of the 2015 reports, 20 involved a crash and 4 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Seat belts, front, anchorageDec 23, 2015
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured September 24, 2014, to May 29, 2015. In the affected vehicles, one of the driver-side seat belt assembly bolts may not be properly tightened.
An insufficiently torqued bolt may prevent the seat belt from holding the required load in a crash, increasing the risk of injury.
GM will notify owners, and dealers will inspect and tighten the bolts, free of charge. The recall began on January 27, 2016 Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15777.
Campaign 15V876000 on NHTSA.gov
SteeringJul 10, 2015
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.
Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.
Campaign 15V442000 on NHTSA.gov
Parking brakeFeb 27, 2015
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured February 4, 2015, to February 9, 2015. The left-rear or right-rear parking brake cable brackets may not have been properly fastened during the assembly process. As a result, the fastening bolts may back out completely, causing the parking brake bracket to separate and the parking brake to not hold the vehicle in place. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, "Light Vehicle Brake Systems."
If the parking brake bracket separates, the parking brake may not hold the vehicle, increasing the risk of a vehicle roll away and a crash.
GM will notify owners, and dealers will inspect the left-rear and right-rear parking brake brackets bolts, tightening them as necessary, free of charge. The recall began in March 24, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15135.
Campaign 15V113000 on NHTSA.gov
Representative owner complaints: other or unspecified
46 reports, newest first. Show all
Steering, Other or unspecified, Electronic stability control (ESC), Jul 25, 2019
THE SCREEN GOES BLACK SOMETIMES. THE CAR SHUTS OFF BY IT SELF. IT GIVES DIFFERENT WARNINGS ONE WAS ELECTRIC STABILITY CONTROL AND THE OTHER WAS CHECK POWER STEERING. IT HAS HAPPENED WHILE DRIVING AND STATIONARY. IT HAS HAPPENED TO ME MORE THAN ONCE AND ON THE ROAD AND IN A PARKING LOT. I BROUGHT IT TO WHERE I PURCHASED IT AND THEY THOUGHT THEY FIXED IT BUT IT HAPPENED AGAIN TODAY.
Steering, Other or unspecified, Engine, Mar 25, 2019
THIS IS THE 2ND TIME IN 2 WEEKS I RUN IN TO SAME ISSUES DRIVER INFORMATION CENTER (DIC) DISPLAYED: (1) POWER STEERING ISSUES (2) TRACTION CONTROL (3) STIBILTRACK (4) RPM GAUGE GOES NUTS (5) OIL LEVEL ZEROES OUT THEN REAPPEARS (6) SPEED METER BLANK OUT (7) RADIO (MP3 USB PLAYER STOPS WORKING ) (8) HEAD LIGHT FLICKER (HIGH BEAMS LOOK LIKE LOW BEAMS AND LOW BEAMS LIKE DIMMERS (9) STEERING WHEEL VIBRATES AND GETS STIFF BUT STILL DRIVE ABLE (10) DOES THIS FOR 1HR TO 3 HR CAR ACTS NORMAL BUT GOES NUTS AND LOSE GAS AT A 2GAL EVERY 15 MIN NORMALLY IT LAST LONGER BUT THEN GOES BACK TO CLOSE TO WHERE IT WAS BEFORE THIS STATED DEALER REPLACED THE PCV VALE HEAD AS HE SAID IT HAD A AIR LEAK ??? MILE ON CAR 71,000 USED AS A PERSONAL CAR AND LAST 1 1/2 AS A LYFT CAR AND A PVT OFFICE WHEN I HAD TO WORK AS A SECURITY GURD AND HAD TO REMAIN IN CAR IN OPEN LOT IN MIDDLE OF WINTER STORM WITH NO HEAT ( 36 HR ON WITH A 100 MILE BACK AND FORTH TRIP TO SITE FOR A WEEKEND )
Other or unspecified, Jan 7, 2019
WHEN STARTING MY VEHICLE THIS MORNING MY CHECK ENGINE LIGHT WAS ON AND MY CAR WAS SPUTTERING WHENOT SITTING AT A LIGHT OR IDLING. WENT TO REPAIR SHOP FOR DUAGNOSIS. CAME UP WITH SEVERAL CODES. P0171- SYSTEM 2 LEAN BANK 1. SECOND CODE P0106 MANIFOLD ABSOLUTE ORESSURE/BAROMETER SENSOR, P0131 02 CIRCUIT LOW VOLTAGE BE S1. P1101 INTAKE AIR FLOW SYSTEM PERFORMANCE LOW. TCS ON. I NEED TO KNOW IF THIS COVERED BY THE VEHICLE WARRANTY.
Other or unspecified, Jun 12, 2018
LEAKING COOLANT: THERE ARE MULTIPLE POSTS ONLINE WITH THIS ISSUE YET CHEVROLET IS NOT TAKING RESPONSIBILITY. MY CAR, AND MANY MORE ARE LEAKING COOLANT DAILY. HAS ANYONE LOOKED INTO THIS, OR IS THIS BEING INVESTIGATED? WE SHOULD NOT HAVE TO PAY FOR A DEFECT THEY PRODUCED!
Other or unspecified, Jun 10, 2018
WHILE DRIVING ON THE HIGHWAY, I HEARD A LOUD POP, AND THE SUNROOF GLASS SHATTERED. WE HAD NOT GONE UNDER ANY OVERPASS NOR WERE WE BEHIND ANY VEHICLE DROPPING LOOSE DEBRIS. TSB NO. 15224
Other or unspecified, Feb 27, 2018
THE WATER PUMP IS LEAKING IN THE EXACT SAME AREA AS STATED IN THE RECALL FOR THE 2011-2014 CRUZE. THE AC OFF ERROR MESSAGE APPEARED AND EVERYTHING IS EXACTLY THE SAME AS THE RECALL. NOT SURE THAT THE RECALL COVERED EVERY VEHICLE THAT THIS IS HAPPENING TO. A CLOSER LOOK NEEDS TO BE TAKEN AT THE VEHICLES.
Other or unspecified, Dec 23, 2017
ONE WINDSHIELD WIPER STOPPED WORKING. THE NEXT DAY THEY BOTH HAVE STOPPED. THEY WILL NOT MOVE AT ALL
Other or unspecified, Dec 10, 2017
PURGE VALVE ON A 2015 CHEVY CRUZE 1.4 ECOTEC TURBO WITH 65,000 MILES. STARTED AS A SMALL LITTLE TICKING NOISE THEN ITS BEEN GETTING LOUDER. AT THE TIME I DID NOT KNOW WHAT WAS WRONG WITH IT, HAD IT LOOKED IT BY MECHANICS BUT THE CAR WAS NOT THROWING ANY CODES. TOLD IT COULD HAVE BEEN A LIFTER... BUT THEN THE TICKING NOISE JUST GOT LOUDER AND MY CAR STARTED USING MORE FUEL AND WASN'T RUNNING RIGHT. MY CAR HAS TRIED SHUTTING DOWN (DYING) IN AN INTERSECTION, SITTING AT A STOP LIGHT ALSO. WHEN DRIVING ON THE HIGHWAY AND OR EVEN CITY STREETS FEELS LIKE THE CAR IS CUTTING IN AND OUT. RPM'S ARE NOT STEADY, WILL BOUNCE FROM 700 RPM TO 400 RPM WHILE SITTING STILL. ROUGH IDLE ALSO. THE SOUND CONTINUED TO GET WORSE NOW SOUNDS LIKE A MARBLE BOUNCING AROUND IN THE VALVE. NOW THAT I HAVE FIGURED OUT THAT IT IS THE PURGE VALVE I AM BUYING THE PURGE VALVE TO GET IT FIXED. FROM THE RESEARCH THAT I HAVE DONE THIS PART COULD HAVE CAUSED AN ACCIDENT DUE TO THE CAR STALLING OUT AND OR DYING ON THE HIGHWAY OR IN A INTERSECTION. PRETTY SURE THAT WHAT IS LEFT OF MY WARRANTY DOES NOT COVER THIS PART, I WOULDN'T THINK THAT A CAR THAT IS ONLY 2 YEARS OLD AND ONLY 65,000 MILES ON IT WOULD HAVE THIS KIND OF AN ISSUE AND THIS KIND OF AN ISSUE THAT WOULD NOT THROW A CODE LIKE A SERVICE ENGINE SOON LIGHT OR SOMETHING. LIKE I SAID MY CAR HASN'T THROWN ANY CODES SO IT WASN'T REALLY THE EASIEST TRYING TO FIGURE OUT THE PROBLEM SO IT COULD GET REPAIRED.
Seat belts, Other or unspecified, Oct 14, 2017
MY CAR IS OVERHEATING THERE SEEMS TO BE SOME KIND OF LEAK
Other or unspecified, Oct 1, 2017
I HADE MY RIGHT TURN SIGNAL REFLECTOR CAME OFF. WITCH IS SETTING IN THE HEAD LIGHT WITCH COULD DAMAGE THE HEAD LIGHT AND COULD EFFECT THE ABILITY TO SEE IF THE HEAD LIGHT GETS DAMAGE.
Steering, Electrical system, Other or unspecified, Feb 17, 2017
THE CAR TURN OFF ON IT SELF WHEN IM DRIVING, IT ALL READY HAPPEN 5 TIMES ON A ROW, I TOOK THE VEHICLE TO MISSION CHEVROLET AT EL PASO TX, WHERE I BUY THE CAR AT BUT THE GUYS FROM SERVICE CAN'T FIND WHAT ITS WRONG WITH THE CAR, I ALREADY TALK WITH THE SUPERVISOR FROM SERVICE DEPARTMENT AND A GUY FROM GM SO WE CAN TAKE IT TO THE NEXT LEVEL. I ALREADY TOOK THE CAR TO GET FIX 8 TIMES AND THEY CAN'T FIND THE PROBLEM.
Electrical system, Other or unspecified, Electronic stability control (ESC), Feb 16, 2017
WHILE DRIVING & IN STOPPED POSITION AT LIGHT THE RADIO WILL INTERMITTENTLY TURN OFF & BACK ON AT ANY GIVEN MOMENT. I JUST PURCHASED THE VEHICLE NOT EVEN 1 1/2 MOS. AGO. THIS HAS BEEN HAPPENING APPROXIMATELY ONCE OR TWICE EVERY WEEK FOR ABOUT 4 WEEKS NOW.I HAVE TRIED TO LOOK FOR SOME SOLUTION TO THIS & HAVE RESEARCHED BUT THERE HAD BEEN VAGUE INFORMATION OR NO ANSWER AT ALL . I HAVE NOTICED THAT IT HAS BEEN AN ONGOING SITUATION THAT HAD BEEN INDICATED IN HERE BUT HAS THERE'S BEEN ANY RESOLUTION TO THE MATTER? I DON'T THINK I SHOULD HAVE TO BE CONCERNED WITH THIS WHOLE EITHER DRIVING OR AT A STOP LIGHT THAT THE ELECTRICAL SYSTEM WILL GO OUT, IF ANY AT ALL. I HOPE SOME KIND OF RESOLUTION OR RECALL WILL BE DONE FOR THIS, TOO ME, A MAJOR PROBLEM.
Other or unspecified, Feb 11, 2017
THE CABIN FIBER IS BAD ON MY VEHICLE IN THE GLOVE BOX FILTER ON MY 2015 CHEVY CRUZE.
Other or unspecified, Oct 9, 2016
I HAVE A DIESEL CRUZE 2015 THE PROBLEM IS THE CAR DOES NOT TELL ME IF I AM IN REGEN FOR THE DPF. THE REASON THAT IS A PROBLEM IS THAT IF THE REGEN FAILS 3 TIMES I HAVE TO GO TO THE DEALER FOR 320.00 OUT OF POCKET EXPENSE. THE CAR DOES NOT GIVE ME ANY INDICATION I HAVE TO KEEP DRIVING TO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF THE DIC MESSAGE AND GOES INTO POWER REDUCED MODE. THE CAR NEVER TELLS ME TO GO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF A DASH MESSAGE POWER REDUCE AND HAVE TO GO TO THE DEALER. I HAVE SPOKEN TO SEVERAL OTHER OWNERS THAT SAY THE SAME THING. IT WOULD SEEM THE GM IS PURPOSELY LETTING THE REGEN OF THE DPF FAIL SO WE HAVE TO GO TO THE DEALER, WHICH IS BASICALLY PIRATING OUR POCKET BOOKS. WE NEED A FIX BADLY PLEASE!!
Other or unspecified, Aug 4, 2016
OTHER VEHICLE WAS TRYING TO RUN OTHERS OFF THE ROAD AND CUT PEOPLE OFF.
Other or unspecified, Jun 23, 2016
I WAS PULLING OUT OF A PARKING LOT TURNING RIGHT TO CROSS 3 LANES ON A 6 LANE ROAD. MY CAR HAD BEEN PARKED FOR AT LEAST 20 MINUTES WHILE I WAS IN THE STORE AND I HAD JUST STARTED IT WITHIN 2 MINUTES OF THIS HAPPENING. I WAS DRIVING ABOUT 15-20 MPH. WHEN I NEEDED TO VEER RIGHT MY STEERING WHEEL WOULD NOT MOVE. I HAD TO SLAM ON THE BRAKES AFTER GOING ONTO THE NARROW CENTER MEDIAN AND NEARLY GOING OVER INTO ONCOMING TRAFFIC. MY CAR HAD COMPLETELY SHUT OFF WHICH HAD DISABLED THE POWER STEERING. AS SOON AS I REALIZED WHAT HAD HAPPENED THE POWER CAME BACK ON AND I WAS ABLE TO DRIVE OFF. I IMMEDIATELY WENT TO THE DEALERSHIP. THE MECHANICS SAID THEY HAD NEVER HEARD OF THIS BEFORE AND ADVISED ME TO COME BACK THE NEXT MORNING AS IT WAS LATER IN THE EVENING AND THE MAIN MECHANICS HAD GONE HOME. THERE WERE NO INDICATOR LIGHTS ON WHEN THIS OCCURRED. I REALIZED AT THE DEALERSHIP THAT ON THE DASHBOARD THERE WAS A MESSAGE TO ROLL MY DRIVER WINDOW DOWN AND BACK UP. THE SERVICE ADVISER TOLD ME THIS WAS TO RESET OR REPROGRAM THE VEHICLE SINCE IT HAD SHUT DOWN. THEY DID HAVE ME OPEN THE HOOD TO SEE IF ANY WIRES APPEARED TO BE LOOSE. HOWEVER, THEY MECHANIC INDICATED THAT EVERYTHING LOOKED BRAND NEW, THE ENGINE WAS CLEAN AND IN PRISTINE CONDITION, AND HE NOTED THAT ALL OF THE NUMBER ON THE PARTS WERE STILL VISIBLE. I LEFT AND HAD TO GO TO THE STORE. WHILE PARKED, AND ON THE PHONE, AGAIN VIA BLUETOOTH, EXPLAINING TO MY MOTHER WHAT HAD HAPPENED, MY RADIO COMPLETELY SHUT OFF. TWO TIMES IN PRIOR WEEKS MY RADIO HAD SHUT OFF WHILE DRIVING. ALL OF THESE INSTANCES ONLY LASTED A FEW SECONDS. I HAVE HAD THIS CAR FOR ONLY 1 MONTH. THERE WAS ONE PREVIOUS DRIVER AND THERE ARE ONLY 32,000 MILES ON IT. THE CAR IS AT THE DEALERSHIP NOW, SO I HAVE NO INDICATION OF THE ISSUE AT THIS TIME. I DO NOT FEEL SAFE DRIVING IN THIS CAR KNOWING THAT IT COULD TURN OFF AT ANY MOMENT POTENTIALLY CAUSING AN ACCIDENT.
Steering, Other or unspecified, Engine, May 12, 2016
SINCE OWNING MY NEW 2015 CRUZE I HAVE HAD SEVERAL CONCERNS WHICH HAVE NOT BEEN ADDRESSED OF FIXED BY THE TECHNICIANS THE LIST IS: WHILE TRAVELING DOWN THE ROAD MY RADIO SYSTEM HAS BLACKED OUT; SHUT OFF AND RESTARTED ITSELF; IT HAPPENS EVERY OTHER TIME I AM IN THE CAR, SOMETIME IT HAPPENS SEVERAL TIME ON A LONG DRIVE. I HAVE ALSO EXPERIENCE DRIFTING OF THE CAR WHEN TRAVELING DOWN THE HIGHWAY; WHEN I CORRECT THE DRIFT THE STEERING WHEEL IS STIFF AND CAUSES AN OVER CORRECTION PULLING ME THE OTHER DIRECTION. THE BIGGEST CONCERN I HAVE EXPERIENCE LATELY IS THE LOUD HIGH PITCHED NOISE COMING FROM UNDER THE HOOD; THIS OCCURS AFTER I HAVE PARKED THE CAR AND REMOVED THE KEY; ONE TIME I COULD HEAR THE COOLANT LINES GURGLING. VERY SCARY NOT KNOWING WHAT IS GOING ON UNDER THERE.
Vehicle speed control, Other or unspecified, Service brakes, Aug 26, 2015
CAR ROLL BAK WHEN IN SLOW TRAFFIC, ROLL BACK ON SMALL INCLINATION; STALLS FREQUENTLY IN TRAFFIC
Other or unspecified, Jul 29, 2015
THE SPEEDOMETER IN THIS VEHICLE IS LOCATED IN A VERY DANGEROUS WAY. IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER WHILE THE CAR IS IN MOTION. AS A CONSEQUENCE, DRIVING THIS VEHICLE IS EQUIVALENT TO DRIVING A VEHICLE WHICH HAS NO SPEEDOMETER. THE SPEEDOMETER OF THIS VEHICLE IS LOCATED FAR TO THE RIGHT OF CENTER IN THE INSTRUMENT PANEL. THE TEMPERATURE AND FUEL GAGES ARE LOCATED IN THE CENTER. WHILE THE VEHICLE IS IN MOTION, IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER. IT REQUIRES THE DRIVER TO 1) LOWER HIS VIEW FROM THE WINDSHIELD, 2) TRACK HIS VIEW TO THE RIGHT UNTIL THE SPEEDOMETER COMES INTO VIEW, 3) MOVE HIS HEAD AROUND BECAUSE THE SPEEDOMETER IS OBSTRUCTED BY THE UPPER RIGHT QUADRANT OF THE STEERING WHEEL. READING THIS SPEEDOMETER REQUIRES THE DRIVER TO LOOK AWAY FROM THE ROADWAY FOR A DANGEROUS INTERVAL OF TIME. EVEN WORSE, WHEN THE DRIVER LIFTS HIS GAZE BACK TO THE WINDSHIELD, HE NOT LOOKING AT THE CENTER OF HIS TRACK, BUT OVER THE VEHICLES RIGHT FRONT HEADLIGHT TOWARDS THE SHOULDER OF THE ROAD. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN. I DROVE THIS VEHICLE AS A RENTAL CAR. I WAS ABLE TO PLACE A GPS ON THE VEHICLE WINDSHIELD AND USE THE SPEED INDICATION OF THE GPS IN PLACE OF THE UNUSABLE SPEEDOMETER. WITHOUT THE GPS SPEED INDICATION, IT WOULD HAVE BEEN VERY DANGEROUS TO DRIVE THIS VEHICLE.
Steering, Power train, Other or unspecified, Jul 22, 2015
THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED TO MAKE THIS REPORT TO INSURE THAT OTHER OWNERS ARE AWARE OF THE ISSUE I'M FACING, AND THIS HOPEFULLY GETS INVESTIGATED THOROUGHLY (BY A THIRD PARTY) BEFORE SOMEONE GETS SERIOUSLY INJURED IN A ACCIDENT.
Other or unspecified, Jun 2, 2015
MY WIFE WAS DRIVING THE NEW CRUZE THROUGH CLEVELAND OHIO ON MAY 19, 2015. WE WERE USING THE NAVIGATION SYSTEM BECAUSE WE WERE UNFAMILIAR WITH THE ROADS AND AREA. WHILE IN HEAVY TRAFFIC THE NAVIGATION SYSTEM STARTED TO TELL HER TO TURN LEFT AND RIGHT IN ERROR BECAUSE IT WAS SHOWING US ABOUT A HUNDRED FEET OFF THE HIGHWAY ON SMALL SERVICE ROADS. IT WAS INCORRECTLY TRYING TO ROUTE US BACK TO WHERE WE WERE ALREADY. THIS WAS CONFUSING FOR HER AND CAUSED HER TO SLOW DOWN IN TRAFFIC AND BECOME DISTRACTED CAUSING A SAFETY HAZARD AS SHE HAD TO IGNORE DIRECTIONS FROM THE SCREEN POPPING UP AND THE SPEAKER AND TRY TO FIGURE OUT WHERE TO GO. THIS PROBLEM HAS OCCURED SEVERAL TIMES WHEN USING THE NAVIGATION SYSTEM. WE TOOK THE CAR TO GM DEALERSHIP AND THEY GAVE US A DOCUMENT FROM GM #PIC6057A DATED APRIL 27, 2015. THIS SAYS THIS PROBLEM IS COMMON WITH 2015 BUICK ENCORE AND VERANO, 2015 CHEVY CAMARO, CRUZE, EQUINOX, MALIBU, SS AND VOLT AND FINALLY THE 2015 GMC TERRAIN WITH THE NAVI. IT SAYS THE NAVI CAN BE OFF BY 20-50 METERS. IT FINALLY SAYS THIS IS THE NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE AND WILL NOT IMPACT PERFORMANCE. I BELIEVE THIS IS NOT NORMAL AND COULD CAUSE AN ACCIDENT WHEN DRIVERS ARE IN TRAFFIC AND LISTENING TO THE NAVI THAT IS CONFUSED BY READING THE WRONG LOCATION. THIS ERROR/PROBLEM SHOULD NOT BE CONSIDERED NORMAL OPERATING CONDITION AND ONLY SHARED WITH DEALERS FOR CUSTOMERS THAT COMPLAIN. THIS SHOULD BE SHARED WITH OWNERS AND THE AFFECTED VEHICLES SHOULD BE RECALLED FOR A FIX BEFORE THE PROBLEM CAUSES AN ACCIDENT OR INJURY.