2015 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 252 owner complaints filed for this model year. This is the 5th highest complaint count among 10 Cruze model years with reports.
Of the 2015 reports, 20 involved a crash and 4 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Seat belts, front, anchorageDec 23, 2015
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured September 24, 2014, to May 29, 2015. In the affected vehicles, one of the driver-side seat belt assembly bolts may not be properly tightened.
An insufficiently torqued bolt may prevent the seat belt from holding the required load in a crash, increasing the risk of injury.
GM will notify owners, and dealers will inspect and tighten the bolts, free of charge. The recall began on January 27, 2016 Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15777.
Campaign 15V876000 on NHTSA.gov
SteeringJul 10, 2015
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.
Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.
Campaign 15V442000 on NHTSA.gov
Parking brakeFeb 27, 2015
General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured February 4, 2015, to February 9, 2015. The left-rear or right-rear parking brake cable brackets may not have been properly fastened during the assembly process. As a result, the fastening bolts may back out completely, causing the parking brake bracket to separate and the parking brake to not hold the vehicle in place. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, "Light Vehicle Brake Systems."
If the parking brake bracket separates, the parking brake may not hold the vehicle, increasing the risk of a vehicle roll away and a crash.
GM will notify owners, and dealers will inspect the left-rear and right-rear parking brake brackets bolts, tightening them as necessary, free of charge. The recall began in March 24, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15135.
Campaign 15V113000 on NHTSA.gov
Representative owner complaints
252 reports, newest first.
Structure, Wheels, Engine, Oct 20, 2017, fire
I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.
Seat belts, Other or unspecified, Oct 14, 2017
MY CAR IS OVERHEATING THERE SEEMS TO BE SOME KIND OF LEAK
Other or unspecified, Oct 1, 2017
I HADE MY RIGHT TURN SIGNAL REFLECTOR CAME OFF. WITCH IS SETTING IN THE HEAD LIGHT WITCH COULD DAMAGE THE HEAD LIGHT AND COULD EFFECT THE ABILITY TO SEE IF THE HEAD LIGHT GETS DAMAGE.
Air bags, Structure, Sep 15, 2017, crash
MAJOR FRONT AND SIDE IMPACT--NO AIRBAG DEPLOYMENT. ENTERED INTERSECTION PROPERLY AND ANOTHER DRIVER RAN THROUGH RED LIGHT AND HIT THE CAR IN RIGHT FRONT, CRACKING THE WINDSHIELD, AND SPINNING THE CAR AROUND AND HITTING THE RIGHT REAR SIDE, BREAKING THE RIGHT REAR WHEEL OFF AND RESTING ON IT SIDEWAYS. RIGHT FRONT PASSENGER RECEIVED MILD CONCUSSION FROM HITTING HEAD ON RIGHT DOOR GLASS. DRIVER AND PASSENGER HAVE BRUISES. BOTH HAD SEAT AND SHOULDER BELTS ON.
Steering, Electrical system, Exterior lighting, Sep 10, 2017
WHILE DRIVING MY 2015 CHEVROLET CRUZE LT THE RADIO SHUT OFF, LIGHTS FLICKERED, SERVICE ENGINE LIGHT CAME ON, AND OTHER WARNING LIGHTS TEMPORARILY FLICKERED ON AND OFF FOR A FEW SECONDS BEFORE RETURNING BACK TO NORMAL. THIS HAPPENS MULTIPLE TIMES DAILY OFTEN INVOLVING THE POWER STEERING. WHILE TURNING THE VEHICLE, THE RADIO WILL SHUT OFF, LIGHTS WILL FLICKER, AND POWER STEERING WILL COMPLETELY SHUT OFF CAUSING THE STEERING WHEEL TO JERK WHILE IN THE TURNING PROCESSES. THE CAR HAS TROUBLE STARTING OFTEN AND SOMETIMES WILL NOT START. THE BATTERY HAS BEEN TESTED AND IS FINE AS WELL AS THE ALTERNATOR. SOMETIMES THE RADIO WILL SHUT OFF AND NOT COME BACK ON UNTIL THE NEXT DAY EVEN AFTER RESTARTING THE VEHICLE. THE LARGEST AND MOST DANGEROUS ISSUE I HAVE HAD WITH MY VEHICLE IS THE STEERING WHEEL LOCKING UP WHILE TURNING. THE VEHICLE WOULDN'T START ON ONE OCCASION OR EVEN ATTEMPT TO START AND THE KEY WAS LOCKED IN THE IGNITION FOR ABOUT 30 MINUTES BEFORE FINALLY THE LIGHTS ALL CAME BACK ON IN THE CAR AND IT STARTED BACK.
Engine, Aug 25, 2017
OUR 2015 CHEVROLET CRUZE STARTED IDLING AT HIGH RPMS, HAD TROUBLE SHIFTING AND THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT IN AND WAS TOLD COULDN'T FIND THE PROBLEM SO THEY RESET THE CODE. IT STARTED AGAIN AFTER ABOUT TWO WEEKS SO WE TOOK IT TO AN INDEPENDENT MECHANIC SHOP. THEY SAID IT WAS THE PCV VALVE AND THAT THEY HAVE SEEN A LOT OF CRUZE' WITH THIS PROBLEM.
Electrical system, Engine, Fuel/propulsion system, Aug 9, 2017, fire
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.
Electrical system, Jul 12, 2017
BOUGHT USED (12,700 MILES, GM CERTIFIED) ON SATURDAY. CAR STARTED BY ITSELF WHEN PARKED, WITHOUT KEY IN THE IGNITION, ON TUESDAY. NO AUTOMATIC STARTER INSTALLED.
Air bags, Jun 7, 2017, crash
I WAS REAR ENDED ON THE FREEWAY AT A VERY HIGH RATE OF SPEED. I WAS TRAVELING AT 65-70 MPH... THE CAR THAT HIT ME WAS APPROXIMATELY TRAVELING 85-90.. THE IMPACT SENT ME ACROSS THE 2 AND 1 LANE IN TRAFFIC.. NO AIR BAGS DEPLOYED ANYWHERE IN THE VEHICLE. HOWEVER SMOKE FROM THE BAG FILLED THE PASSENGER SPACE AND THE DASH INDICATOR LIGHTS , DISPLAY A DEPLOYMENT HAD TAKEN PLACE. AGAIN NO BAGS DEPLOYED.
Visibility, May 11, 2017
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF EXPLODED. THE CONTACT MENTION THAT THE INTERIOR SLIDE WAS CLOSED AND THERE WAS NO GLASS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Power train, Engine, Apr 25, 2017
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, IT BEGAN TO SPUTTER AND HESITATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,250.
Power train, Service brakes, Apr 20, 2017
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THE EMERGENCY BRAKE INDICATOR ILLUMINATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE FRONT PASSENGER WHEEL SEIZED. THE DEALER DIAGNOSED THAT THE VEHICLE ENGAGED IN ABS DIAGNOSTIC MODE, WHICH CAUSED A TRANSMISSION FAILURE. THE MASTER CYLINDER WAS REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Steering, Electrical system, Electronic stability control (ESC), Apr 3, 2017
INSTRUMENT CLUSTER FLICKERS. THEN RADIO GOES OUT. WARNINGS FOR STABLITRACK, CRUISE CONTROL AND ANTILOCK BRAKES. GAUGES GO DOWN. POWER STEERING GOES OUT AND CAR JERKS SUDDENLY. OCCURS REPEATEDLY WHEN THE CAR HAS BEEN OPERATING ABOUT AN HOUR WITH HIGHWAY SPEEDS AROUND 65MPH.
Engine, Mar 6, 2017
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Service brakes, Mar 3, 2017, crash
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES MALFUNCTIONED AND THE CONTACT CRASHED INTO THE REAR OF A SECOND VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE BRAKE LINES FROM THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK OUT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Steering, Electrical system, Other or unspecified, Feb 17, 2017
THE CAR TURN OFF ON IT SELF WHEN IM DRIVING, IT ALL READY HAPPEN 5 TIMES ON A ROW, I TOOK THE VEHICLE TO MISSION CHEVROLET AT EL PASO TX, WHERE I BUY THE CAR AT BUT THE GUYS FROM SERVICE CAN'T FIND WHAT ITS WRONG WITH THE CAR, I ALREADY TALK WITH THE SUPERVISOR FROM SERVICE DEPARTMENT AND A GUY FROM GM SO WE CAN TAKE IT TO THE NEXT LEVEL. I ALREADY TOOK THE CAR TO GET FIX 8 TIMES AND THEY CAN'T FIND THE PROBLEM.
Electrical system, Other or unspecified, Electronic stability control (ESC), Feb 16, 2017
WHILE DRIVING & IN STOPPED POSITION AT LIGHT THE RADIO WILL INTERMITTENTLY TURN OFF & BACK ON AT ANY GIVEN MOMENT. I JUST PURCHASED THE VEHICLE NOT EVEN 1 1/2 MOS. AGO. THIS HAS BEEN HAPPENING APPROXIMATELY ONCE OR TWICE EVERY WEEK FOR ABOUT 4 WEEKS NOW.I HAVE TRIED TO LOOK FOR SOME SOLUTION TO THIS & HAVE RESEARCHED BUT THERE HAD BEEN VAGUE INFORMATION OR NO ANSWER AT ALL . I HAVE NOTICED THAT IT HAS BEEN AN ONGOING SITUATION THAT HAD BEEN INDICATED IN HERE BUT HAS THERE'S BEEN ANY RESOLUTION TO THE MATTER? I DON'T THINK I SHOULD HAVE TO BE CONCERNED WITH THIS WHOLE EITHER DRIVING OR AT A STOP LIGHT THAT THE ELECTRICAL SYSTEM WILL GO OUT, IF ANY AT ALL. I HOPE SOME KIND OF RESOLUTION OR RECALL WILL BE DONE FOR THIS, TOO ME, A MAJOR PROBLEM.
Other or unspecified, Feb 11, 2017
THE CABIN FIBER IS BAD ON MY VEHICLE IN THE GLOVE BOX FILTER ON MY 2015 CHEVY CRUZE.
Service brakes, Hydraulic, Service brakes, Dec 28, 2016
POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR
Vehicle speed control, Electronic stability control (ESC), Nov 29, 2016
WHILE AT A STOP LIGHT, THE CAR STARTED JERKING BACK AND FORTH. TRACTION CONTROL WARNING CAME ON. TOOK TO DEALERSHIP THEY CHANGED OUT BATTERY. NEXT DAY, THE SAME THING HAPPENS; WHILE STOPPED WITH FOOT ON THE BRAKE THE CAR STARTED JERKING BACK AND FORTH. THIS TIME NO TRACTION CONTROL WARNING.
Engine, Nov 28, 2016, fire
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, SMOKE APPEARED FROM THE ENGINE. IN ADDITION, THE VEHICLE LEAKED OIL ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ENGINE OIL FILTER COVER SEAL AND CAP SEAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,650.
Power train, Nov 8, 2016
TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT CHANGED TO THE MANUAL POSITION WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR COMING FROM THE AIR VENTS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,500. THE CONSUMER STATED SHE HAD A HABIT OF RESTING HER ARM ON THE GEAR SHIFT, AND HAD DONE SO MANY TIMES. HOWEVER, THE LAST TIME HER ARM BRUSHED AGAINST THE GEAR SHIFT AND THE GEAR UNLOCKED. UPDATED 01/31/17*JB
Engine, Fuel/propulsion system, Nov 8, 2016
I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM
Electrical system, Oct 17, 2016
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSIS WAS NOT SPECIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,500.
Other or unspecified, Oct 9, 2016
I HAVE A DIESEL CRUZE 2015 THE PROBLEM IS THE CAR DOES NOT TELL ME IF I AM IN REGEN FOR THE DPF. THE REASON THAT IS A PROBLEM IS THAT IF THE REGEN FAILS 3 TIMES I HAVE TO GO TO THE DEALER FOR 320.00 OUT OF POCKET EXPENSE. THE CAR DOES NOT GIVE ME ANY INDICATION I HAVE TO KEEP DRIVING TO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF THE DIC MESSAGE AND GOES INTO POWER REDUCED MODE. THE CAR NEVER TELLS ME TO GO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF A DASH MESSAGE POWER REDUCE AND HAVE TO GO TO THE DEALER. I HAVE SPOKEN TO SEVERAL OTHER OWNERS THAT SAY THE SAME THING. IT WOULD SEEM THE GM IS PURPOSELY LETTING THE REGEN OF THE DPF FAIL SO WE HAVE TO GO TO THE DEALER, WHICH IS BASICALLY PIRATING OUR POCKET BOOKS. WE NEED A FIX BADLY PLEASE!!