2016 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 250 owner complaints filed for this model year. This is the 6th highest complaint count among 10 Cruze model years with reports.
Of the 2016 reports, 19 involved a crash and 6 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasolineMay 10, 2018
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel leak, in the presence of an ignition source, increases the risk of a fire.
GM will notify owners, and dealers will install a lock-ring on the fuel tank that will shield the fuel tank vapor pressure sensor from damage in a rear-impact crash, free of charge. The recall began June 7, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 18159.
Campaign 18V304000 on NHTSA.gov
Seats, front assembly, head restraintJan 26, 2017
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
In a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.
GM will notify owners, and dealers will inspect the front passenger seats, replacing any with seat-back frames that are incorrectly welded, free of charge. The recall began on February 28, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 17035.
Campaign 17V057000 on NHTSA.gov
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Exterior lighting, headlightsJul 1, 2016
General Motors LLC (GM) is recalling certain model year 2016 Cruze vehicles manufactured November 5, 2015, to May 26, 2016. The headlight assemblies are not marked with a three-digit identifier code used to properly aim the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Without the identification code, the headlights may be improperly aimed during service, reducing nighttime visibility and increasing the risk of a crash.
GM will mail owners instructions and adhesive labels, with the correct code, to install on their headlight assemblies. Owners may also bring the vehicle to a GM dealership for any assistance with applying the label, free of charge. The recall began on August 11, 2016. Owners may contact Chevrolet Customer Service Department at 1-800-222-1020. GM's number for this recall is 50190.
Campaign 16V498000 on NHTSA.gov
Representative owner complaints
250 reports, newest first.
Electrical system, Structure, Electronic stability control (ESC), Mar 2, 2017
TOOK MY CAR IN TO HAVE RECALL WORK DONE (HIGH MOUNT STOP LAMP FASTENERS LEAK ) CHMSL. AND I HAVE HAD A WATER LEAK EVER SINCE. MY CAR HAS BEEN TO THE DEALERSHIP 3 TIMES IN THE PAST MONTH. EVERY TIME THEY TELL ME ITS SOMETHING DIFFERENT THAT THEY FIX, YET I STILL HAVE A WATER LEAK THAT COULD CAUSE A SHORT IN THE PRINTED CIRCUIT BOARD RESULTING IN AN UNATTENDED FIRE.
Fuel/propulsion system, Feb 8, 2017, crash
APPROACHED A CURVE IN ROAD AT APPROXIMATELY 50MPH, TOOK FOOT OFF THE GAS AND ACCELERATOR DID NOT DISENGAGE AND CONTINUED AT FULL SPEED SO FAST COULD NOT NEGOTIATE THE CURVE AND WENT OFF THE CURVE AND CRASHED INTO RAVINE BELOW. THIS OCCURED ONE DAY AFTER THE CAR HAD BEEN SERVICED BY A GM GARAGE ON 1/31/17 ABOUT A COMPLAINT ABOUT THE GAS PEDAL.
Electrical system, Feb 1, 2017
I WAS PARKED IN AN OUTDOOR PARKING LOT. WHEN I GOT TO MY VEHICLE I COULD NOT ENTER MY IT EVEN THOUGH I HAD THE KEY FOB IN MY HAND (KEYLESS ENTRY). I USED THE CHEVROLET MYLINK APP TO GAIN ACCESS TO THE VEHICLE. THEN I COULD NOT START MY CAR USING THE START BUTTON. RECEIVED A MESSAGE ON DRIVER'S DISPLAY THAT THERE WAS AN ERROR WITH THE KEY FOB. I COULD NOT ACCESS THE ENTIRE MESSAGE, BECAUSE THE BUTTONS ON THE STEERING WHEEL WOULD NOT TOGGLE THROUGH AS IT SHOULD. SINCE I WAS 100 MILES FROM HOME I DECIDED TO PRESS THE ONSTAR BUTTON FOR ASSISTANCE. THE ONSTAR BUTTON WOULD NOT WORK EITHER -- PRESSED IT SEVERAL TIMES, BUT NOTHING WOULD HAPPEN. THEN I WAS LOCKED IN THE CAR AND COULDN'T GET OUT. I USED THE APP TO UNLOCK THE DOORS. I USED MY CELL PHONE TO CALL ONSTAR FOR ASSISTANCE. WAS TOLD TO PUT THE KEY FOB ON SOME TYPE OF TRAY TO "RESET" IT. THERE IS NOTHING LABELED IN THE CAR, NOR IS THERE IS ANYTHING IN THE OWNER'S MANUAL TO GUIDE ONE TO FIND THE TRAY. I WAS TRANSFERRED TO GM ROADSIDE ASSISTANCE FOR HELP. WAS TOLD TO PLACE THE KEY FOB IN A CUP HOLDER (NEAR THE FRONT OF THE CONSOLE AREA). I HAD ALREADY DONE THIS (OUT OF HABIT THIS IS WHERE I PLACE THE KEY WHEN I AM DRIVING). THIS RESET THE KEY FOB AND I WAS ABLE TO START THE CAR. IT WASN'T UNTIL THE KEY FOB WAS RESET AND I WAS ABLE TO RESTART THE VEHICLE THAT THE ONSTAR SERVICE WOULD WORK PROPERLY. THE CAR IS AT THE DEALERSHIP, AGAIN, SEE PREVIOUS NHTSA REPORT. THEY CAN FIND NO CODES TO INDICATE WHAT HAPPENED. THIS CAR IS A LEMON AND I WANT A NEW VEHICLE. IT HAS 5000 MILES ON IT. IT HAS SPENT 7 WEEKS OF THE 4 MONTHS I HAVE OWNED THE VEHICLE IN THE SHOP! HOW DO I GET THEM TO FIX THESE ISSUES SO I CAN RELY ON MY VEHICLE? IT IS UNSAFE AND I CAN'T DEPEND UPON IT TO GET ME WHERE I NEED TO GO! *TR
Electrical system, Exterior lighting, Jan 17, 2017
JUST RECEIVED A RECALL LETTER OF SOME FORM FOR MY 2016 CHEVY CRUZ STATING THAT A FIRE MAY START WHEN THE D.C./D.C. CONVERTER IS POWERED DUE TO A RESISTIVE SHORT OCCURRING DUE TO ELECTRICAL/ LIGHTING PROBLEMS I BELIEVE THE LETTER DESCRIBES IT BETTER THEN I CAN. THE PROBLEM I HAVE IT THE LETTER STATES THAT CHEVROLET WILL PAY FOR A TEMP FIX IF I TAKE IT TO MY DEALERSHIP BEFORE JAN.31ST BUT AFTER THAT ANY PROBLEMS DUE TO THIS MANUFACTURING ERRROR WILL COME OUT OF MY POCKET. I HAVE TWO CHILDREN AND MY WIFE WHO USE THE VEHICLE OBVIOUSLY THIS IS A SERIOUS RISK FOR MY FAMILY THAT NEEDS TO BE PERMANTLY FIXED BY CHEVROLET NOT TEMPORALLY PREVENTED
Electrical system, Structure, Dec 14, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WITHOUT WARNING, THE VEHICLE HAD AN INTERNAL LEAK THAT SATURATED THE REAR OF THE VEHICLE, THE FLOORING, THE ELECTRONIC COMPONENTS, AND CAUSED VARIOUS SHORTS WITHIN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE'S INNER COMPONENTS WERE DAMAGED DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250.
Steering, Dec 8, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO MAKE A TURN, THE STEERING COLUMN LOCKED. THE DEALER REPAIRED THE STEERING GEAR. THE FAILURE RECURRED AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Electrical system, Dec 7, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, THE VEHICLE DECELERATED WHILE DRIVING, AND THE INSTRUMENT PANEL LIGHTING DIMMED. DURING THE FAILURES, THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RESEATED THE COMPUTER SYSTEM AND SERVICED THE FUEL INJECTOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Electrical system, Engine, Dec 2, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING THE VEHICLE, THE "START, STOP" FEATURE WAS ACTIVATED WHEN THE CONTACT APPROACHED A RED LIGHT. WHEN THE ACCELERATOR PEDAL WAS APPLIED WHILE MAKING A RIGHT TURN, THE VEHICLE LOST POWER AND WAS ALMOST STRUCK BY ANOTHER VEHICLE FROM THE REAR. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.
Other or unspecified, Engine, Nov 29, 2016
RECEIVED FIRST INSPECTION, LEAVING THE DEALER, THE CAR SMELLED OF POSSIBLY A BURNING OR SOMETHING UNKNOWN. I DID NOT ASSUME THIS WASN'T NORMAL AS THEY HAD TO CHECK SEVERAL THINGS FOR THE INSPECTION. I HAD TO DRIVE VEHICLE WITH OPEN WINDOWS FOR A FEW DAYS. BUT I THOUGHT THAT PERHAPS WHILE CHECKING THE OIL THEY MAY HAVE GOTTEN SOME ON THE ENGINE OR SOMETHING. A FEW DAYS LATER, THE CAR WAS MAKING A CLANK SOUND WHEN DRIVE GEAR ENGAGED FROM FULL STOP. 11 DAYS LATER, STARTED THE CAR AND IT HAD REVVED OVER 4000 RPM. STOPPED ITSELF WITHIN SEVERAL SECONDS. FOOT WAS STILL ON THE BRAKE. DROVE 5 MILES, STOPPED AND PARKED VEHICLE. RETURNING HOME, ON A HIGHWAY, MY CAR SUDDENLY WENT OVER 4000 RPM AGAIN WHILE NOT ACCELERATING EXCESSIVELY, FLAT AND STRAIGHT ROADWAY, OVERCAST DAY, MID AFTERNOON. WAS DOING @54 MILES MPH. AT THE HIGH REV, THE CAR HAD STOPPED ITS MOMENTUM AND WAS SLOWING DOWN, BUT THE RPM DID NOT. THE CAR WENT THROUGH SEVERAL GEARS THEN ORIENTED ITSELF MANY SECONDS LATER. RECOVERY SPEED WAS 42 MPH. IMMEDIATELY CALLED THE DEALER AND SCHEDULED A DROP OFF. HAS @10,000 MILES ON IT. MOSTLY HIGHWAY DRIVING, A FEW DAYS A WEEK. OTHERWISE IT IS PARKED. MY FEAR WAS FAILURE TO CONTINUE MOMENTUM RESULTING IN ANOTHER VEHICLE COLLIDING WITH MINE AND THE INABILITY TO TAKE ANY STEPS TO PREVENT THAT FROM OCCURRING DUE TO LOSS OF MOBILITY AND CONTROL OF ACCELERATION. *TR
Electrical system, Back over prevention, Nov 28, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. LESS THAN A MONTH AFTER LEASING THE VEHICLE, THE CONTACT BEGAN HAVING ISSUES WITH THE REAR CAMERA. WHILE OPERATING THE VEHICLE, THE CENTER CONSOLE WOULD NOT ILLUMINATE, THE BUTTONS WOULD NOT WORK, AND THE REAR CAMERA WOULD NOT OPERATE WHEN THE VEHICLE WAS IN REVERSE. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND A RADIO ERROR THAT CONTROLLED THE CONSOLE AND THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS TAKEN BACK A THIRD TIME BECAUSE GM RECOMMENDED REPLACING THE RADIO. THE RADIO WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,100.
Service brakes, Nov 18, 2016, crash
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING 55 MPH AND ATTEMPTING TO MAKE A TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO FISHTAIL. THE VEHICLE STRUCK A GUARDRAIL AND COLLIDED WITH A TREE. THE CONTACT ALSO STATED THAT THE GROUND WAS DRY. THE CONTACT HAD TO BE TRANSPORTED BY AMBULANCE TO THE HOSPITAL AND HAD HIP SURGERY AND LACERATIONS TO THE BACK OF THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,135.
Electrical system, Engine, Oct 20, 2016, fire
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Electrical system, Other or unspecified, Engine, Oct 18, 2016, fire
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Steering, Electrical system, Sep 19, 2016
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Air bags, Sep 10, 2016, crash
IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.
Electrical system, Sep 9, 2016
RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.
Engine and engine cooling, Electrical system, Jul 26, 2016, fire
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Other or unspecified, Jul 11, 2016
2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.
Electrical system, Engine, Jun 28, 2016
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Electrical system, Jun 7, 2016
CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.
Electrical system, May 24, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.
Exterior lighting, May 11, 2016
I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Fuel/propulsion system, Mar 7, 2016
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Steering, Feb 25, 2016
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.
Suspension, Feb 22, 2016
THERE IS A DISTINCT "CLUNKING" NOISE COMING FROM THE REAR OF THE VEHICLE WHEN TRAVELING OVER A BUMP, THROUGH A DIP OR ON AN UNEVEN ROAD SURFACE. THE CHEVROLET DEALER HAS CONFIRMED THAT THE PROBLEM IS IN THE REAR SUSPENSION, BUT THAT CHEVROLET DOES NOT HAVE A REPAIR FOR THE PROBLEM. I HAVE DRIVEN FOUR OTHER 2016 CHEVROLET CRUSE VEHICLES WITH SIMILAR MILES AND THEY ALSO HAVE THE PROBLEM. THE CHEVROLET DEALER STATES THAT THEY ALSO HAVE ENCOUNTERED THE PROBLEM IN NUMEROUS 2016 CHEVROLET CRUZE VEHICLES. I AM BEING TOLD TO OPERATE THE VEHICLE WITH THIS KNOWN CONDITION AS CHEVROLET MAY OR MAY NOT DEVELOP A REPAIR FOR THE REAR SUSPENSION PROBLEM.