2017 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 201 owner complaints filed for this model year. This is the 7th highest complaint count among 10 Cruze model years with reports.
Of the 2017 reports, 8 involved a crash and 6 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasolineMay 10, 2018
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel leak, in the presence of an ignition source, increases the risk of a fire.
GM will notify owners, and dealers will install a lock-ring on the fuel tank that will shield the fuel tank vapor pressure sensor from damage in a rear-impact crash, free of charge. The recall began June 7, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 18159.
Campaign 18V304000 on NHTSA.gov
Seats, front assembly, head restraintJan 26, 2017
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
In a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.
GM will notify owners, and dealers will inspect the front passenger seats, replacing any with seat-back frames that are incorrectly welded, free of charge. The recall began on February 28, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 17035.
Campaign 17V057000 on NHTSA.gov
Representative owner complaints
201 reports, newest first.
Power train, Engine, Jul 30, 2019
CAR HAVING MAJOR MISS FIREING AND VERY BAD JERKING BACK AND FOURTH AT HIGH RI RMP.7000 AND DOES IT ALOT WHICH IA CAUSING ME TO HAVE MORE PAIN AND INJURY TO.MY.BACK. AM DISABLE VETERAN. IM IM ALOT OF PAIN AND CAUSINF MY RECENT BACK SURGERY TO HAVE MORE ISSUES DUE TO A @#$%ED UP CAR POOR DESIGN
Power train, Engine, Jul 30, 2019
CYLINDER MISS FIREING JERKS REALLY BAD BACK AND FOURTH AT HIGH RMPS 7000 BEFORS SHIFTS FEELA LIKE A PISTON ISSUES AND ALSO THAT FEELA.LIKEWNGINE GOING BLOW UP
Power train, Jul 26, 2019
IN THE DAYS PRECEDING 4/12/2019, MY CAR'S CLUTCH PEDAL BECAME SOFT. THE PEDAL WENT SOFT OVER NIGHT, BUT ALSO AFTER DRIVING DOWN THE HIGHWAY FOR A FEW MINUTES. THE DEALER COMPLETED THE REPAIRS ON 7/23/2019 AFTER TWO ATTEMPTS AND MANY WEEKS OF WAITING FOR PARTS. THE PARTS THAT WERE REPLACE WERE THE CLUTCH PIPE, ELBOW, MASTER CYLINDER, AND SLAVE CYLINDER. WHILE THE CAR IS BRANDED A CHEVROLET, IT IS MATERIALLY IDENTICAL TO VEHICLES SOLD IN EUROPE AS EITHER AN OPEL ASTRA OR VAUXHALL ASTRA. THE ENGINE WAS MADE IN HUNGARY, AND THE TRANSMISSION WAS MADE IN AUSTRIA. SINCE THE BEGINNING OF THIS YEAR, VAUXHALL HAS HAD A RECALL TO REPLACE THESE SAME PARTS AND SOME OF THE HYDRAULIC BRAKE SYSTEM PARTS FOR THE SAME ENGINE/TRANSMISSION COMBINATION AS IN MY 2017 CRUZE DIESEL WITH MANUAL TRANSMISSION. IT IS MY OPINION THAT OTHER CARS WITH THIS SAME ENGINE/TRANSMISSION WILL LIKELY HAVE THE SAME SOFT CLUTCH PEDAL WHICH COULD LEAD TO AN INABILITY TO CONTROL THE TRANSMISSION AND/OR BRAKES. I BELIEVE GM SHOULD BE COMPELLED TO RECALL THESE VEHICLES AND FIX THEM BEFORE A SERIOUS ACCIDENT OCCURS.
Suspension, Jul 12, 2019
AT LOW SPEEDS, THE CAR MADE A KNOCKING SOUND IN THE REAR SUSPENSION WHEN DRIVING ON AN UNEVEN ROAD.
Structure, Jul 3, 2019
TRUNK WONT OPEN AT TIMES WHEN HITTING THE RELEASE BUTTON INSIDE CAR OR ON THE KEYCHAIN. I CAN HEAR CLICKING LIKE ITS OPENED BUT IT ISNT AND IT SAYS ON THE DASH SCREEN THAT IT IS. BUT IT WILL OPEN GOIN DOWN THE ROAD WHILE IM DRIVING THATS VERY AGGRAVATING AND DANGEROUS! DIDNT SEE ANY RECALLS FOR THIS BUT I NEEDED TO BRING THIS TO YOUR ATTENTION. DONT KNOW IF ANYONE ELSE HAS HAD THIS PROBLEM. IT STARTED DOING THIS A COUPLE MONTHS AGO. ITS JUST RANDOM WHEN IT DOES IT!
Other or unspecified, Engine, Jul 2, 2019
BOUGHT MY CAR IN SEPTEMBER AND IT WAS RUNNING FINE. I LIVE IN ARIZONA AND NOW THAT IT'S JULY IT'S VERY HOT OUTSIDE. I NOTICED ABOUT A MONTH AGO MY CAR STARTED STALLING FOR A MOMENT WHEN I WOULD TRY TO ACCELERATE ON THE FREEWAY. AND NOW IT HAS RANDOMLY STARTED STALLING WHEN STOPPED AT A RED LIGHT. WHEN THIS HAPPENS I HAVE TO TURN THE CAR OFF AND TRY TO TURN IT BACK ON (USUALLY TAKES A COUPLE TIMES). THERE IS NO CHECK ENGINE LIGHT THAT EVER COMES ON WHEN THIS HAPPENS. I LIVE ABOUT 33 MILES AWAY FROM MY WORK SO I DRIVE QUITE A BIT AND IT'S GOTTEN TO THE POINT WHERE I DON'T FEEL SAFE DRIVING IT. THERE IS NO CHECK LIGHT ENGINE ON EVER SO I CAN'T TAKE IT INTO A REPAIR SHOP.
Exterior lighting, Structure, Jun 18, 2019
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT NOTICED THAT THE HIGH MOUNT BRAKE SEAL WAS CRACKED. THE VEHICLE WAS TAKEN TO HOMETOWN CHEVROLET BUICK GMC (2009 BARNES ST, REIDSVILLE, NC 27320, (336) 634-0050) WHERE IT WAS DIAGNOSED THAT THE THIRD HIGH MOUNT BRAKE LIGHT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,829.
Electrical system, Jun 17, 2019
VEHICLE STALLS EVERY TIME AUTO STOP KICKS ON. THIS IS A SAFETY HAZARD WHILE I'M IN MOTION, AND TURNING, ON A HIGHWAY, AND CITY STREET!
Engine, May 14, 2019
I OWN A 2017 CRUZE AND BOUGHT IT BRAND NEW. HAD ISSUES WITH THE KEY FOB WORKING PROPERLY FROM THE BEGINNING AND MY ENGINE LIGHT COMING ON FOR SEEMINGLY NO REASON. ONE OF THE TIMES I WAS STOPPED AT A RED LIGHT AFTER EXITING THE HIGHWAY, MY AUTO-STOP ENGINE KICKED OFF AND WOULD NOT COME BACK ON WHEN I RELEASED THE BREAK. MY CAR WOULD NOT TURN OFF AT ALL, I WOULD PUSH THE POWER BUTTON, THE CAR WOULD TURN OFF FOR HALF A SECOND AND THEN TURN BACK ON BUT MY ENGINE DIDN'T COME BACK ON WITH IT. I STARTED ROLLING BACKWARDS AND COULD NOT SHIFT GEARS. A SECOND TIME MY ENGINE LIGHT STARTED FLASHING AS I STARTED TO ACCELERATE GETTING ON THE HIGHWAY AND A WARNING CAME UP SAYING STABILIZER. I HAD TO PULL OVER IN THE MIDDLE OF THE HIGHWAY AND TURN MY CAR OFF. MY CAR HAS BEEN TAKEN TO THE DEALER FOR SERVICE EVERY TIME SOMETHING HAPPENS AND EVERY TIME THEY TELL ME THERE ARE NO CODES AND NOTHING THEY CAN DO TO FIX IT. I FILED 2 DIFFERENT COMPLAINTS WITH GM AND WAS TOLD THEY WON'T DO ANYTHING WITHOUT ANY CODES BECAUSE TO THEM MY CAR LOOKS LIKE IT IS FUNCTIONING PROPERLY
Steering, Apr 25, 2019
THE STEERING COLUMN ADJUSTMENT LOCK DOES NOT LOCK PROPERLY. WHEN I SET THE WHEEL WHERE I WANT IT DROPS TO THE NEXT SETTING AND WHILE DRIVING IT DROPS ON ITS OWN. THIS MAKES ME SWERVE, SOMETIMES AT HWY. SPEEDS.
Engine, Mar 15, 2019
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE TURNED OFF WITHOUT WARNING. THE CONTACT HAD TO PRESS THE START BUTTON TO GET THE VEHICLE TO DRIVE AGAIN. ON THREE DIFFERENT OCCASIONS, WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED TO 40 MPH. THE VEHICLE WAS TAKEN TO STARLING CHEVROLET (13155 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837) WHERE THEY REPLACED THE MOTOR, BUT THE FAILURE RECURRED. AFTER MULTIPLE TRIPS TO THE DEALER, THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED A COUPLE OF MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 19,000.
Suspension, Wheels, Engine, Mar 13, 2019
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE ACCELERATING, THE VEHICLE SHOOK. WILLIAMS CHEVROLET (2 AUTOMOTIVE BLVD, RT. 40, ELKTON, MD 21921, (443) 406-1065) ASKED THE CONTACT TO BRING THE VEHICLE IN, BUT THE CONTACT DECLINED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT WANT THE VEHICLE AND IT WAS REPOSSESSED BY THE BANK. THE FAILURE MILEAGE WAS 2,000. *TT CONSUMER HAD 2 FLAT BLOW-OUTS.*JB
Other or unspecified, Mar 4, 2019
WATER COLLECTS IN THE TRUNK WITHIN THE SPARE TIRE WELL FROM THE HIGH MOUNTED THIRD BRAKE LIGHT. IF UNCHECKED, WATER COLLECTION COULD SHORT OUT THE FUSE BOX OR BATTERY THAT IS ALSO IN THE TRUNK. REMEDY WAS TO HAVE THE DEALER REPLACE THE SEAL AROUND THE HIGH MOUNTED THIRD BRAKE LIGHT.
Power train, Feb 23, 2019
THE HYDRAULIC CLUTCH HAS QUIT WORKING WITH 53000 MILES ON THE VEHICLE. AND I COULD NOT GET IT TO GO INTO GEAR WHILE TRYING TO DOWNSHIFT IN TRAFFIC AND TURN LEFT ACROSS TRAFFIC.
Structure, Feb 22, 2019
THE HIGH MOUNT BRAKE LIGHT HOUSING FAILS TO SEAL, ALLOWING WATER TO COLLECT INSIDE THE TRUNK. IF UNCHECKED, WATER COULD CONTINUE TO COLLECT AND POSSIBLY SHORT THE FUSE BOX OR BATTERY THAT ARE LOCATED IN THE TRUNK. THE DEALER CAN REPLACE THE SEAL AND/OR HOUSING TO REMEDY.
Other or unspecified, Feb 17, 2019
WHEN MY VEHICLE COMES TO A COMPLETE STOP IT ENGAGES THE AUTO STOP SYSTEM. AT UNKNOWN TIMES THE SYSTEM WILL FAIL TO RESTART UPON REMOVING MY FOOT FROM THE BRAKES AFTER HAVING COME TO A STOP AT AN INTERSECTION. WHEN THIS OCCURS I THEN NEED TO PUT THE CAR IN PARK AND TURN IT OFF COMPLETELY. I AM THEN SOMETIMES ABLE TO RESTART IT IMMEDIATELY, HOWEVER, ON ONE OCCASION IT TOOK 45 MINUTES BEFORE THE ENGINE RESTARTED WHILE I WAS SITTING AT A STOP LIGHT DURING HEAVY TRAFFIC. THIS HAS BEEN HAPPENING FOR THE PAST SEVERAL MONTHS AND I HAVE TAKEN IT TO THE DEALER TO BE SERVICED HOWEVER THERE IS NEVER A CODE THAT COMES UP STATING THE PROBLEM. LAST WEEK WHEN IT WAS SERVICED THEY REPLACED THE AUTO STOP SYSTEM AS WELL AS THE BATTERY FOR THE SYSTEM. NOT EVEN A DAY AFTER PICKING UP MY CAR DID THE SAME PROBLEM OCCUR.
Electrical system, Jan 5, 2019
ON 11-6-18 AT 33,960 MI WHILE DRIVING ON CITY STREET A LOUD POP SOUND UNDER THE DASH, INSTRUMENT PANEL AND ALL ELECTRICAL WENT OUT (DASH, RADIO, ETC) THEN ALL WARNING LIGHTS CAM ON AS IF CAR HAD JUST BEEN TURNED ON, ALL DISPLAY CAME BACK NORMAL AFTER SEVERAL SECONDS BUT CHECK ENGINE LIGHT STAYED ON. DEALER FOUND CODE P16F3 AND REPLACED ECM. THREE WEEKS LATER (11-23-18 AT 34,960 MI) SAME THING HAPPENED WHILE DRIVING BUT NO POP SOUND AND NO CHECK ENGINE LIGHT AFTERWARD. DEALER FOUND NO CODES BUT INDICATED A TECH BULL DATED OCT 5, 18 (PIC 63333C) INDICTING GM WORKING ON FIX. 5 WEEKS LATER (12-26-18 AT 35,970) SAME THING OCCURRED AGIN BUT THIS TIME, UNLIKE PREVIOUS TWO TIMES, WAS DRIVING AT HIGHWAY SPEED IN DARK AND HEADLIGHTS ALSO WERE AFFECTED (HEADLIGHTS WENT OUT THEN CAME BACK ON). IMMEDIATELY DROVE TO NEAREST DEALER (DIFFERENT THAN ORIGINAL DEALER) AND THEY ALSO SUGGESTED CALLING GM CONSUMER LINE TO ENTER A TICKET FOR SAFETY. DEALER HAD VEHICLE NEARLY 2 WEEKS BUT COULD NOT FIND ANY CODES OR ISSUES AND SAID GM TECH CALLED AND SAID RETURN CAR TO OWNER AS THERE ARE NO ISSUES. CONSULTED A LOCAL MECHANIC (FORMER GM) AND DISCUSSED WITH SERVICE MGR AT DEALER ABOUT A POSSIBLE GROUND PROBLEM THAT WOULD IMPACT COMPUTERS W/O CAUSING CODES. AT IMPASSE AS DEALER REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. SCARED TO DRIVE VEHICLE AT NIGHT FOR FEAR OF ACCIDENT. DO NOT KNOW OF HEADLIGHTS WERE AFFECTED FIRST TWO TIMES BECAUSE OF DAYLIGHT CONDITIONS.
Other or unspecified, Jan 3, 2019
WHEN I START THE VEHICLE AND DRIVING IT FREQUENTLY GIVES OFF AN ANTIFREEZE SMELL FROM THE INTERIOR
Steering, Electronic stability control (ESC), Dec 18, 2018
I HAVE BEEN EXPERIENCING LOSS OF POWER STEERING UPON VEHICLE STARTUP, WHICH HAS AT TIMES PERSISTED INTO THE BEGINNING OF MY DRIVE. A STABILITRAK WARNING IS DISPLAYED ON THE DRIVER INFORMATION CENTER INDICATING AN ISSUE WITH THE ELECTRIC POWER STEERING. THERE IS A DEFINITE PHYSICAL LOSS OF POWER STEERING THAT RECOVERS WITHIN A MINUTE. THIS MESSAGE AND LOSS OF POWER STEERING SEEMS TO OCCUR DURING COLD AND WET/RAINY CONDITIONS WHERE TEMPERATURES ARE ESTIMATED BELOW 40 F. THE WHOLE ELECTRIC POWER STEERING RACK ASSEMBLY WAS REPLACED UNDER WARANTY IN Q1 2018, BUT DID NOT FIX THE ROOT CAUSE. AT THAT TIME, THE DEALER WAS ABLE TO LOCATE DIAGNOSTIC CODES, BUT IN TWO SUBSEQUENT VISITS FOR THE SAME ISSUE, THE DEALER HAS BEEN ABLE TO SOLVE THIS ISSUE. IT IS PONDEROUS THAT THE DEALER HAS INSISTED THAT A STABILITRAK MESSAGE WARNING OF LOSS OF POWER STEERING DOES NOT REGISTER IN ANY OF THE COMPUTER SYSTEMS. HOW CAN THIS BE TRUE?
Electrical system, Engine, Dec 4, 2018
I WAS SITTING STATIONARY IN TRAFFIC WHEN THE LIGHT CHANGED TO GREEN. I PREPARED TO MOVE, THE AUTO STOP KICKED OFF AND SHUT MY CAR DOWN. NOTHING WAS ON BUT ALL THE LIGHTS ON THE DASHBOARD. I HAD TO SHIFT INTO PARK AND RESTART MY CAR. THIS WAS THE FIRST TIME THIS HAS HAPPENED AND IT ALMOST CAUSED AN ACCIDENT SINCE THE CAR BEHIND ME WAS NOT AWARE THAT MY CAR HAD JUST CUT OFF. NOW MY CAR MAKES A JERK WHENEVER I ACCELERATE OR COME TO A COMPLETE STOP. PLEASE LOOK INTO THIS BECAUSE THIS IS A TRUE SAFETY HAZARD AND WILL EVENTUALLY CAUSE AN ACCIDENT!
Other or unspecified, Oct 31, 2018
THE HORN SYSTEM IS NOT LOUD ENOUGH FOR THE ROAD. IT FELLS TO ALERT OTHER VEHICLES ON THE ROAD. I ALMOST GOT INTO AN ACCIDENT AND THE HORN FAILED TO ALERT THE PERSON WHO WAS ABOUT TO HIT ME. THE HORN CAN NOT PENETRATE ANOTHER VEHICLES INTERIOR UNTIL THE VEHICLE IS 1 FOOT AWAY. THIS IS NOT ENOUGH TIME FOR THE OTHER VEHICLE TO REACT.
Other or unspecified, Oct 9, 2018
I WAS DRIVING DOWN HIGHWAY 295 IN NEW JERSEY DOING 70 MPH WHEN I HEARD SOME KNOCKIN UNDER MY HOOD OF MY CAR... I GET NEAR THE PAULSBORO EXIT WHEN I HEAR THE KNOCKING AGAIN I GET TO THE EXIT AND MY POWER STEERING ISNT WORKING SO I FORCEFULLY TURN THE WHEEL TO PULL OVER I TURN ON MY HAZARDS ON POP THE HOOD AND I SEE MY SERPENTINE BELT IS OFF THE ROTATION TRACK AND I GET MY PHONE AND USE THE LIGHT AND SEE THE ALTERNATOR HANGING BY A WIRE HANGING UNDERNEATH MY CAR. I CALLED CHEVY TOLD THEM WHAT HAPPENED TO MY CAR THEY TOWED MY CAR TO CHEVY CERTIFIED MECHANICS I ASKED HOW DID THIS HAPPEN AND NOBODY KNOWS WHY MY 2017 CAR TRIED TO KILL ME ON 295
Engine, Fuel/propulsion system, Sep 28, 2018
SAFETY ISSUE IS FUEL ECONOMY UNDER-PERFORMANCE. FUEL ECONOMY IS OVERALL 9%+,- 1% LESS THAN EPA ESTIMATES UNDER EACH RESPECTIVE DRIVING CONDITION, ACROSS ALL SEASONS, AND NOW OVER 22250 MILES DRIVEN. EXPERIENCE WITH FIVE PRIOR AND CURRENTLY OWNED GM AUTOMOBILES (2005, 2007, 2011, 2012, AND 2018 MODELS) IS THAT WE HAVE ALWAYS HAD FUEL ECONOMY PERFORMANCE MET OR EXCEED THE EPA RATINGS, CITY/COMBINED/HIGHWAY. BOTH OPERATORS USE CRUISE CONTROL UNDER MOST DRIVING CONDITIONS AT SPEED OF 25 MPH OR GREATER; AND HAVE BEEN DOING SO SINCE INITIAL PURCHASE OF THE 2017 CRUZE HATCHBACK PREMIER RS IN OCTOBER 2017. TIRES ARE KEPT INFLATED TO 35LB N2 COLD; TOP-TIER RATED GASOLINE IS USED FOR ALMOST ALL REFUELINGS. MULTIPLE SITE VISIT/REQUESTS TO TWO CHEVROLET DEALERS AND CONSUMER COMPLAINTS DIRECTLY TO CHEVROLET EXECUTIVE CUSTOMER ASSISTANCE TO ADDRESS THE UNDERPERFORMANCE HAVE RESULTED IN "NO ISSUE TO RESOLVE"/NO FAULTS FOUND BY DIAGNOSTIC TESTS (FUEL STOICHIOMETRY "NORMAL"), CHEVROLET CUSTOMER ASSISTANCE VERBAL COMMUNICATION WITH INTERMEDIATE RESPONSES BY PHONE OR EMAIL, REFUSING TO PROVIDE "CLOSURE" RESPONSES IN WRITING, THOUGH REQUESTED. FUEL PURCHASE/MILEAGE RECORD IS AT EPA'S FUELECONOMY.GOV AND FUELLY.COM, WITH ESTIMATES OF CITY VERSUS HIGHWAY USAGE. COPIES OF FUEL RECEIPTS ARE AVAILABLE UPON REQUEST; EXTRACT OF FUELLY.COM RECORD IS AT ATTACHED PDF.
Electrical system, Other or unspecified, Sep 24, 2018
PURCHASED NEW CRUSE HATCHBACK IN DEC.2017, WITH 3 MILES ON ODOMETER FROM (XXXXX) WESTLAKE,OH. PROBLEMS STARTED IN FEBRUARY, JUST STOPPED CAR,I WAS STILL IN IT AND ALARM WENT OFF, THEN ,ONSTAR SENT ME A NOTIFICATION MY CAR HAS BEEN STOLEN, CAR DID NOT RECOGNIZE REMOTE WITH ON SCREEN MESSAGE.CALLED DEALER SERVICE ADVISOR STATED I MUST HAVE ELECTRONIC ITEM IN CUP HOLDER CONFUSING THE CAR, I ONLY HAVE A SMARTPHONE THAT STAYS IN THE DRIVERS DOOR OR IN MY POCKET, I KEPT HITTING THE START BUTTON& REMOTE AND EVENTUALLY THE ALARM STOPPED AND IT WAS BACK TO NORMAL RECONIZING REMOTE. IN MARCH 2018,WHILE ON FREEWAY GOING 60MPH ALL LIGHTS ON DASHBOARD LIT UP AND SPEED WENT BY ITSELF TO 30MPH FROM HIGHWAY SPEED OF 60MPH, I PULLED TO SIDE OF HIGHWAY, KEPT HITTING ON OFF DASH SWITCH AND EVENTUALLY RESTARTED AND WAS OK, CALLED DEALER RIGHT THEN I WAS TOLD THE CAR WENT INTO SAFETY MODE,WHY I ASKED AND SERVICE ADVISOR STATED ALL NEW VEHICLES HAVE COMPUTER PROBLEMS,I ASKED IF THEY CAN LOOK AT IT AND I WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME CONCERNING MY COMPUTER PROBLEMS. IN APRIL ARRIVING HOME FROM WORK,MY CAR WAS STOPPED A MESSAGE STATED NO REMOTE IN CAR, WOULDN'T LET ME UNLOCK ANY DOORS ,NO MANUAL UNLOCK ONLY ELECTRIC SWITCHES ON CAR SO I WAS TRAPPED IN CAR, WHEN I CALL THE DEALER, A ADVISOR TOLD ME AFTER MY WARRANTY IS UP THAT'S HOW THE DEALER MAKES MONEY FIXING ELECTRICAL&COMPUTER PROBLEMS, I'VE LEASED 2 CARS FROM THIS DEALERSHIP PREVIOUS TO PURCHASING THIS $28,000 CRUSE, I BELIEVE I HAVE A LEMON, I ALMOST LOST MY CITY BUS DRIVING JOB,BY CAR MALFUNCTIONS NOT FIXABLE TO MY 1ST NEW CAR PURCHASE SINCE 2000,IF THERE IS A RECALL ON THIS PLEASE SOMEONE FIX IT, I LOVE THIS CAR BUT MY HOPES ARE DWINDLING ON CHEVROLET CRUSE (8) TIMES I'VE I HAD MAJOR PROBLEMS WITH THIS CAR. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Engine, Aug 19, 2018
ON SEVERAL OCCASIONS WHILE IN TRAFFIC THE ENGINE SHUT DOWN FOR THE "AUTO START" AND FAILED TO RESTART UPON RELEASING THE BRAKE. THE CAR STALLS COMPLETELY OUT AT WHICH POINT I HAVE TO PLACE THE CAR IN PARK AND START IT AGAIN BEFORE PUTTING IT IN DRIVE TO PROCEED. WHILE IN TRAFFIC THIS IS A TERRIBLE HAZARD AS THE FIRST TIME IT HAPPENED, THE CAR BEHIND ME INSTINCTIVELY TOOK OFF AS THE LIGHT CHANGED AND BY ME RELEASING THE BRAKE THAT INDICATED "GO". IN THE ANOTHER INSTANCE I WAS AT A LIGHT LOCATED AT THE TOP OF A SLIGHT HILL WHEN THE SAME SITUATION OCCURRED AND THE SAME SCENARIO HAD TO BE COMPLETED IN ORDER TO GET THE CAR TO MOVE AGAIN. EXTREMELY DANGEROUS. THIS VEHICLE IS A LEMON.