2011 Dodge Charger
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 695 owner complaints filed for this model year. This is the 2nd highest complaint count among 20 Charger model years with reports.
Of the 2011 reports, 25 involved a crash and 64 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 15, 2019
Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 4, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V01.
Campaign 19V018000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 9, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2013 Jeep Wrangler, Chrysler 300, Dodge Challenger and Dodge Charger vehicles, and 2009-2011 Dodge Dakota vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Chrysler is recalling certain 2009-2010 RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Chrysler is also recalling certain 2009 RAM 3500, RAM 2500, RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, Dodge Durango, Chrysler Aspen, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U03.
Campaign 18V021000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
StructureJan 28, 2016
FCA US LLC (Chrysler) is recalling certain model year 2011-2016 Dodge Charger vehicles manufactured August 23, 2010, to January 7, 2016. When an affected vehicle is lifted using the supplied tire jack without chocking the wheels, the vehicle's body-side sill may give causing the tire jack to fail and the car to fall.
A car that falls unexpectedly increases the risk of injury.
Chrysler will notify owners, and dealers will provide owners with wheel chocks and instructions for their use, free of charge. The recall began on March 21, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S03.
Campaign 16V043000 on NHTSA.gov
Air bags, side/windowJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Charger vehicles manufactured May 6, 2010, to June 5, 2014. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Air bags that unexpectedly deploy increase the risk of a crash or injury.
Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R35.
Campaign 15V467000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Exterior lighting, headlightsMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2012 Dodge Charger vehicles manufactured May 20, 2010, through November 8, 2011, and equipped with halogen headlamps. In the affected vehicles, a sub-harness for the headlights may overheat and cause the low beam headlights to go out.
Loss of headlights reduces the driver's visibility, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the headlamp jumper harnesses and bulbs, or the headlamp assemblies, as necessary, free of charge. The recall began on May 2, 2014. Owners may contract Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P08. This recall concerns non-police vehicles. A separate campaign was launched in 2012 to address police vehicles. See NHTSA recall 12V-042.
Campaign 14V101000 on NHTSA.gov
Air bagsApr 3, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2012 Chrysler 300, Dodge Challenger, and Dodge Charger vehicles manufactured April 11, 2011, through December 14, 2011. The affected vehicles may have improperly sized terminal crimps on the seat side-airbag wiring harness which may cause the seat side-airbags to malfunction and illuminate the airbag warning light.
In the event of a crash necessitating airbag deployment the airbags may not operate as designed, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace both driver and passenger seat airbag wiring harnesses, free of charge. The recall began on April 22, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N07.
Campaign 13V118000 on NHTSA.gov
Service brakes, air, antilock, control unit/moduleMay 2, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 300 AND DODGE CHARGER VEHICLES. THESE VEHICLES MAY LOSE ABS/ESC SYSTEM FUNCTION DUE TO AN OVERHEATED POWER DISTRIBUTION CENTER.
THIS COULD LEAD TO LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL RELOCATE THE ABS/ESC SYSTEM FUSE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 12V197000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleFeb 7, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011 and 2012 DODGE CHARGER POLICE VEHICLES. THE LOW BEAM HEADLAMPS OF SOME VEHICLES COULD FAIL DUE TO AN OVERHEATED BULB HARNESS CONNECTOR. OTHER VEHICLES MAY LOSE ABS/ESC SYSTEM FUNCTION DUE TO AN OVERHEATED POWER DISTRIBUTION CENTER.
THIS COULD LEAD TO LOSS OF VISIBILITY AND/OR BRAKING ABILITY, INCREASING THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE HEADLAMP JUMPER HARNESSES AND RELOCATE THE ABS/ESC SYSTEM FUSE WITHIN THE POWER DISTRIBUTION CENTER, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 2, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 12V042000 on NHTSA.gov
Representative owner complaints
695 reports, newest first.
Steering, Service brakes, Engine, Dec 7, 2017, crash
I DRIVE A 2011 DODGE CHARGER RT MY VEHICLE CONTINUES TO LOSS POWER AND WHEN POWER IS LOST I HAVE NO POWER STREERING OR BRAKES. I WAS ADVISED MY VEHICLE HAS A ACTIVE RECALL T-36 IN WHICH THE PROBLEMS I'M HAVE ARE A DIRECT RESULT OF THE RECALL. MY VEHICLE HAS BEEN IN THE SHOP MULTIPLE TIMES AT CLASSIC DODGE IN DENTON TX. THE ONLY THING CLASSIC DODGE HAS DONE IS REPLACE THE BATTERY STATING WE HAD TO START THERE AND ADVISED ME FCA HAS NOT SENT OUT A FIX AND WONT UNTIL FEB 2018. I HAVE REPORTED TO CLASSIC DODGE IN DENTON AS WELL AS MY FCA CASE MANAGER MY VEHICLE CONTINUES TO LOSS POWER AND HAS ALMOST RESULTED IN SEVERAL CRASHES AND FCA HAS FAILED TO RESOLVE THE PROBLEM AND HAS STOPPED RETURNING MY PHONE CALLS. ON 12-05-17 I WAS INVOLVED IN A AUTOMOBLE CRASH IN THE CHARGER CAUSED BY THE LOSS IN POWER AND I RAN INTO A TREE CAUSING VEHICLE STRUCTUAL DAMAGE.
Fuel/propulsion system, Nov 28, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE THE VEHICLE WAS PARKED, A STRONG FUEL ODOR WAS PRESENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE.
Air bags, Structure, Nov 22, 2017, crash
I WAS IN A ACCIDENT THAT RIPPED MY BACK BUMPER OFF HIT THE FRONT END ON BOTH SIDES AND NOT 1 AIR BAG DEPLOYED AND THE VEHICLE WAS TOTALED. I WAS HURT
Electrical system, Nov 10, 2017
WHILE DRIVING ON A LOCAL FREEWAY ON SATURDAY, SEPTEMBER 2, 2017, THE BATTERY SYMBOL ON THE DASHBOARD OF MY 2011 DODGE CHARGER R/T LIT UP. UPON ARRIVING HOME THERE WAS A VERY STRONG BURNING SMELL COMING FROM THE ENGINE. THAT VERY SAME DAY THERE WAS A SAFETY RECALL NOTICE, REFERENCE NUMBER: 32343087, IN MY MAIL FROM FIAT CHRYSLER AUTOMOBILES (FCA), PO BOX 218008, AUBURN HILLS MI 48321-8008 STATING THAT THE ALTERNATOR WAS DEFECTIVE AND TO NOT DRIVE THE CAR UNTIL THE PROBLEM WAS FIXED AS THE CAR MIGHT CATCH ON FIRE. THE NOTICE FURTHER STATED THAT A REPLACEMENT ALTERNATOR WAS NOT AVAILABLE AND THERE WAS NO KNOWN DATE WHEN ONE WOULD BE AVAILABLE. ON OCTOBER 20, 2017, ALMOST 2 MONTHS AND NOT HEARING FROM DODGE, I HAD DIMANO MIKE'S AUTOMOTIVE, 1640 S. SANTA FE ST., UNIT A, SANTA ANA, CA 92705 REPLACE MY ALTERNATOR AT A COST OF $903.19. ON OCTOBER 24, 2017 I MAILED TO FCA CUSTOMER ASSISTANCE THE INVOICE AND CREDIT CARD RECEIPT FOR THIS REPAIR. IT WAS DELIVERED ON OCTOBER 30, 2017. AS OF THIS DATE, NOVEMBER 10, 2017, I HAVE NOT BEEN REIMBURSED FOR THIS REPAIR.
Air bags, Oct 24, 2017
TAKATA RECALL
Exterior lighting, Oct 20, 2017
MY 2011 DODGE CHARGER HAD THE PO8 RECALL DONE IN JULY OF 2014 AT ABOUT 48000 MILES NOW AT 94000 MILES THE SAME PROBLEM HAS OCCURRED. I WAS TOLD THE FIX WILL BE $440.+ TAX AS THE PROBLEM IS A VOLTAGE DROP IN THE HARNESS THAT WAS INSTALLED AND NOT THE ORIGINAL MELTED WIRING THAT CAUSED THE PO8 RECALL. I THOUGHT FAULTY WIRING CAUSING LOSS OF HEADLIGHTS WAS A SAFETY ISSUE.
Vehicle speed control, Engine, Oct 10, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE DRIVING 45 MPH, THE VEHICLE FAILED TO ACCELERATE AND LOST POWER WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART SO THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, (866-731-2848) WAS CONTACTED AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE VEHICLE WAS NOT TOWED TO THE DEALER OR AN INDEPENDENT MECHANIC DUE TO THE TOW CHARGES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN UPDATED 7/26/18*JB
Engine, Oct 5, 2017
LETTER FROM CONGRESSMAN ROUZER ON BEHALF OF CONSTITUENT RE 2011 DODGE CHARGER FALSE RECALL NOTICE ON THE MOTOR. *LD THE CONSUMER STATED THE VEHICLE HAD A RECALL REPAIR PERFORMED ON THE ENGINE, BUT THE ENGINE FAILED WHILE DRIVING ON A HIGHWAY. THE CONSUMER CONCLUDED THAT THE VEHICLE WAS NOT ACTUALLY REPAIRED FOR THE RECALL AND THAT THE DOCUMENTS WERE FALSIFIED. THE CONSUMER STATED THE RECALL WAS SUPPOSED TO BE COMPLETED PRIOR TO HAVING OWNED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE AND WAS SUPPOSED THE REPLACE THE MOTOR WITH A NEW ONE, INSTEAD REPLACED THE MOTOR WITH A REBUILT ONE. THE VEHICLE WAS LEAKING WATER FROM THE EXHAUST PIPE, EXTREME SHAKING, AND SMELLED OF BURNING OIL. THE CONSUMER REQUESTED TO HAVE THE MOTOR REPLACED WITH A NEW ONE. *JS
Service brakes, Oct 5, 2017
ON FOUR SEPARATE OCCASIONS, MY BRAKES HAVE SLIPPED AND THE PEDAL HAS GONE STRAIGHT TO THE FLOOR. THREE TIMES AS I WAS ROLLING SLOWLY UP TO AN ATM MACHINE. THE 4TH TIME WHILE I WAS SLOWING DOWN TO A STOP LIGHT, GOING APPX 30 MPH. I JUST HAD NEW FRONT BRAKES PUT ON. I WAS TOLD THE BACK BRAKES ARE STILL 3/4 PAD LEFT. I TOLD THE MECHANIC OF THE SLIPPING AND HE SAID THEY CHECKED ALL THINGS THAT USUALLY CAUSE THIS AND ALL THOSE AREAS ARE FULLY SEALED AND LOOK GOOD. THEY CAN'T FIND ANY REASON FOR THIS TO BE HAPPENING.
Electronic stability control (ESC), Oct 3, 2017
MY 2011 DODGE CHARGER SE SOMETIMES GOES INTO "POWER SAVE MODE", WHEN IT DOES THAT, IT MAKES A LOUD NOISE COMING FROM THE ENGINE SPECIFICALLY FROM THE ALTERNATOR PULLEY AND THE SERPENTINE BELT. WHEN I TURN ON THE AC AND TURN THE WHEEL, THE NOISE PERSISTS, BUT WHEN THE AC IS OFF AND I TURN THE WHEEL, THERE IS NO NOISE. WHEN THE VEHICLE GOES INTO THE POWER SAVE MODE, I FEEL LIKE I LOOSE POWER WHEN TURNING, AS IF THE VEHICLE IS GOING TO TURN OFF.
Electrical system, Sep 28, 2017
RECALL T36: MY AR CUT OFF ON ME WHILE I WAS DRIVING DUE TO THE RECALL ON THE ALTERNATOR AND POWER STEERING. MY CAR HAS BEEN IN THE SHOP FOR 3 WEEKS AND I FINALLY GOT A CALL BACK TODAY. THE RECALL DEPARTMENT TOLD ME I WOULD HAVE TO PAY FOR THE REPAIRS AND THEN SUBMIT TO THEM FOR REIMBURSEMENT. I HAVE ARGUED ABOUT HAVING TO PAY OUT OF POCKET FOR A RECALL. ALSO THEY ARE TRYING TO GIVE ME A ALTERNATOR THAT STILL IS NOT THE PERMANENT FIX. SO THIS ALTERNATOR COULD STILL GO OUT ON ME WHILE I AM DRIVING LIKE THE FIRST TIME. WHEN THE CAR CUT OFF I HAD JUST GOTTEN OFF THE HIGHWAY. THANK GOD I WAS NOT ON THE HIGHWAY STILL BECAUSE THE CAR JUST SHUT COMPLETELY DOWN. I HAD NO POWER WHEN THE CAR SHUT DOWN AND I ENDED UP RUNNING UP ON THE CURB TRYING TO STOP THE CAR.
Electrical system, Sep 18, 2017, fire
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE BATTERY AND THE LOW POWER MODE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO NAPLETON'S MID RIVERS CHRYSLER (4951 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, PHONE NUMBER: (636) 936-3669) WHERE IT WAS DIAGNOSED THAT THE RECALL PART T36 FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED BY THE SERVICE DEPARTMENT AND WAS INFORMED THAT THEY WOULD NOT PAY THE FEE FOR THE PART AND WOULD REIMBURSE THE CONTACT WHEN THE PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,503. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Sep 18, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT RESTARTED THE VEHICLE AND NOTICED THAT THE BATTERY WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE HOME AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER (EVANS ARENA CHRYSLER DODGE JEEP RAM, 924 SHILOH SPRINGS RD, DAYTON, OH 45415) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL MARCH OF 2018. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE ONLY IN MARCH OF 2018. THE APPROXIMATE FAILURE MILEAGE WAS 95,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/19/17 *BF CONSUMER STATED ON 8/27/17 SHE WAS DRIVING ON THE ROAD AND CAR JUST STOPPED RUNNING. UPDATED 7/18/18*JB
Electrical system, Sep 18, 2017
RECALL ON ALTERNATOR ON 8/27/17 I WAS DRIVING ON THE ROAD AND MY CAR JUST STOP RUNNING. I RESTARTED IT AND THE BATTERY SAFE MODE APPEARED ON THE SCREEN. I MADE IT TO MY HOUSE AND MY CAR STOP WORKING ALL TOGETHER. I CALLED EVAN ARENA DODGE TO MAKE A SERVICE APT. THEY STATED THEY WERE BACKED UP AND GAVE ME A DATE 8/8/17 @ 10 AM. I CALLED THE RECALL 9/5/17 AGENT STATED PART WILL NOT BE IN UNTIL 2018. I STATED WHAT I'M I SUPPOSE TO DO WITHOUT A CAR, AGENT STATED THEY WILL APPROVE A RENTAL UNTIL THEN. I CALLED RECALL 9/6-9/8 TO GUARANTEE THAT MY CAR WILL GET THE PROPER CARE AND I WILL NOT BE OUT OF A CAR. CHRIS SERVICE AGENT AT EVAN ARENA DODGE STATES MY CAR PART IS ON RECALL AND THE PART WILL NOT AVAILABLE UNTIL 2018. I STATED I WAS AWARE OF THE ISSUE PER RECALL. CHRIS SERVICE AGENT GAVE ME A BILL OF $99.99 I REFUSED TO SIGN AND PAY FOR IT BECAUSE IT WAS AN ALTERNATOR RECALL ISSUE AND NOT FAULT OF MY OWN. I STATED TO CHRIS SERVICE AGENT,' WHAT ABOUT A RENTAL PER RECALL I WILL BE PROVIDED A RENTAL UNTIL FURTHER NOTICE.' CHRIS STATED I DON'T KNOW WHY THEY SENT OUT THEM LETTERS OUT BECAUSE EVERYONE HAS BEEN COMING UP HERE TO GET THEIR CAR FIXED. I STATED TO CHRIS SERVICE AGENT I'M A VICTIM OF THE RECALLED ALTERNATOR AND I HAVE BEEN WITHOUT A CAR FOR A WEEK AND A HALF. CHRIS LEFT DESK AND TOM SUPERVISOR CAME AND STATED PARTS WILL NOT BE IN UNTIL MARCH 2018. I STATED TO TOM THAT'S NOT MY PROBLEM, I NEED TO GET TO WORK I HAVE 2 JOBS AND NO TRANSPORTATION. I NEED A RENTAL, TOM STATED I WILL EMAIL MY DISTRICT MANAGER AND HE USUALLY GETS BACK TO ME QUICKLY FOR THE APPROVAL OF THE RENTAL, IF IT'S THE RECALL ALTERNATOR. I STATED WELL I HAVE AN APT AT 10 AM PUT IT ON THE DIAGNOSTIC AND YOU SHOULD BE CALLING ME IN AN HOUR. CHRIS SERVICE AGENT CALLED ME AT 12:30 AND STATED IT WAS THE ALTERNATOR AND I STATED WHAT ABOUT THE RENTAL?UNABLE TO COMPLETE MY COMPLAINT DUE TO LACK OF CHARACTER
Electrical system, Exterior lighting, Sep 7, 2017
AT NIGHT OR WHEN HID HEADLIGHTS ARE ON FOR ABOUT 30 MINUTES, ONE OF THE HEADLIGHTS WILL TURN OFF, LEAVING ONLY ONE LIGHT ON. IF I STOP THE CAR AND TURN OFF THE IGNITION AND RESTART THE CAR BOTH LIGHTS WILL BE ON. ALSO IF I TURN OFF THE HEADLIGHT SWITCH FOR A MOMENT AND THEN BACK TO THE ON POSITION BOTH HEADLIGHTS COME BACK ON. AT FIRST I THOUGHT I HAD A BURNT OUT BULB AND I TOOK THE CAR TO FIRESTONE TO GET A REPLACEMENT BULB, BUT THEY SAID BOTH HEADLIGHTS WORK AND COULD NOT DUPLICATE THE PROBLEM. I TOOK IT TO A DODGE DEALERSHIP AND THEY COULD NOT FIND A PROBLEM. THIS PROBLEM STILL OCCURS. NEITHER FIRESTONE OR DODGE CHARGED ME ANYTHING FOR THE CHECK. THEY BOTH SAID "NO PROBLEM FOUND". NOW DODGE SENT ME A RECALL NOTICE FOR AN ALTERNATOR PROBLEM. I WONDER IF THIS IS RELATED.
Electrical system, Sep 6, 2017
VEHICLE STOPPED IN THE MIDDLE OF THE ROAD DUE TO ALTERNATOR SUDDEN FAILURE. THERE IS A RECALL ON ALTERNATOR PART, BUT THE DEALERSHIP WILL NOT HONOR THE RECALL.
Electrical system, Fuel/propulsion system, Aug 20, 2017
ON THE MORNING OF 8/20 I DROVE 2 BLOCKS FROM MY HOUSE WHEN THE CHATTERY SAVE MODE TURNED ON ACCOMPANIED BY THE BATTERY LIGHT ON THE DASH SHORTLY AFTER THE CAR LOST POWER STEERING AND ALL ELECTRIC COMPONENTS SHUT OFF AND THEN THE CAR SHUTOFF AND WAS IMMOBILE AFTER THAT. I PUSHED THE CAR HOME AND THE CAR HASN'T TURNED OVER SINCE. I DISCONNECTED THE BATTERY AND USED A BATTERY CHARGER TO RECHARGE SO I CAN PUT MY WINDOWS UP WHEN I RECONNECTED THE BATTERY I PUT THE CAR IN RUN KNOWING THE ALTERNATOR WAS BAD AND PENDING RECALL. AS THE WINDOWS HIT THE CLOSED POSITION BLACK SMOKE STARTED COMING OFF THE ALTERNATOR AND I PROMPTLY DISCONNECTED THE BATTERY AGAIN COMPLETELY AFTER TURNING THE CAR INTO OFF POSITION AGAIN. THE ALTERNATOR CONTINUED TO SMOKE FOR 5 MINUTES AS I STARED AT IT WITH FIRE EXTINGUISHER IN HAND AND PHONE IN THE OTHER WITH 911 DIALED AND READY. AS THE CAR SAT IN THE DRIVEWAY AFTER ALL THIS I NOTICED A FUEL SMELL THAT CAME FROM THE CAR THEN I NOTICED A FUEL LEAK. A CONSTANT DRIPPING OF 1OR 2 DROPS PER 5SECONDS. THE LEAK COMES FROM BELOW THE DOOR HINGES AREA OF THE PASSENGER SIDE REAR DOOR. I CANNOT FIND THE ORIGIN BUT THIS IS WHERE IT DRIPS FROM. I'VE READ THAT THIS IS ALSO A COMMON PROBLEM BUT DODGE OR ANY OTHER AFFILIATE HAS RECALLED ANY FUEL COMPONENTS AND PEOPLE THAT HAVE CHANGED THE FULL FUEL SYSTEM TANK HOSES PUMPS EVERYTHING STILL CONTINUE TO HAVE THIS ISSUE WHEN THE VEHICLE IS FILLED WITH GAS TO MAX CAPACITY AND THE LEAK STOPS ONCE THE FUEL LEVEL REACHES 3/4 TANKS OR LESS.
Electrical system, Exterior lighting, Aug 10, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE THE VEHICLE WAS STATIONARY, THE INTERIOR LIGHTING DIMMED AND THE CONTACT NOTICED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS DID NOT WORK AT ALL. THERE WAS A COMPLETE LOSS OF HEADLIGHT FUNCTIONALITY, WHICH PROMPTED THE CONTACT TO HAVE THE VEHICLE INSPECTED AT PEP BOYS IN EDGEWATER PARK, NEW JERSEY. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT BULBS WERE REMOVED AND REINSERTED BECAUSE THEY WERE NOT THE SOURCE OF THE FAILURE. IN ADDITION, THE FUSES WERE INSPECTED BUT THE FAILURE COULD NOT BE DETERMINED DIRECTLY. PEP BOYS LOCATED NHTSA CAMPAIGN NUMBER: 14V101000 (EXTERIOR LIGHTING) AND REFERRED THE CONTACT TO THE DEALER. AN UNKNOWN DODGE DEALER IN LUMBERTON, NEW JERSEY WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE CONTACT'S VIN. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Power train, Service brakes, Engine, Aug 7, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE DRIVING 45 MPH, THE ABS, TRACTION CONTROL, AND SERVICE AWD INDICATORS ILLUMINATED WITHOUT WARNING IN THE MIDDLE OF AN INTERSECTION. ALSO, THE TRANSMISSION SLIPPED, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHILE THE VEHICLE WAS STATIONARY, THE EMERGENCY BRAKE INDICATOR ILLUMINATED AND THE TRANSMISSION SLIPPED. THE CONTACT STATED THAT THE ABS INDICATOR DISENGAGED AND THE VEHICLE WAS ABLE TO BE DRIVEN AWAY AT LOWER SPEEDS OF 20-25 MPH. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Structure, Other or unspecified, Aug 4, 2017, crash
VEHICLE WAS PARKED IN A PRIVATE CONDOMINIUM PARKING LOT IN LUBBOCK, TX AND POPPED OUT OF PARK WHILE IT WAS RUNNING. IT ROLLED BACKWARDS AND HIT A CURB AND BUSH. DRIVER'S DOOR WAS LEFT OPEN AND DRIVER WAS STANDING NEARBY. ATTEMPTED TO MOVE BUT WAS HIT BY THE DOOR CAUSING SOME INJURIES. $7200 DOLLARS WORTH OF DAMAGE WAS DONE TO THE VEHICLE. IT IS UNKNOWN IF IT IS A TRANSMISSION ISSUE OR ELECTRICAL.
Fuel/propulsion system, Aug 1, 2017
AFTER FUELING MY VEHICLE ABOVE 3/4THS (BUT NOT OVER FULL) A FUEL LEAK STARTED CAUSING EXTREME FUEL VAPORS TO BE PRESENT INSIDE AND OUTSIDE OF CAR. EVEN WHEN THE CAR IS NOT BEING DRIVEN (WHILE VEHICLE IS TURNED OFF). THE FUMES ARE SO STRONG THAT THEY FILL MY GARAGE AND CAN BE SMELLED FROM 40 - 50 FEET AWAY AND I HAVE TO DRIVE WITH THE WINDOWS DOWN. THIS IS A SERIOUS SAFETY CONCERN. MANY OTHER FORUMS HAVE BEEN READ FOR ME TO REALIZE THIS IS NOT AN ISOLATED INCIDENT, IS COMMON AMONG THIS MAKE/MODEL/YEAR, AND SHOULD BE CAUSE FOR A RECALL FOR SAFETY REASONS BEFORE SOMETHING BAD HAPPENS (FIRE, EXPLOSION, ETC). MOST SAY THE OBSERVED A LEAK IN FRONT OF THE REAR PASSENGER TIRE. OTHERS HAVE SAID THEY PULLED OUT THE BACK SEAT TO ACCESS THE FUEL PUMP AND HAVE FOUND GAS SITTING ON TOP OF THE FUEL PUMP. I HAVE NOT HAD THIS LOOKED AT BY A MECHANIC/DEALERSHIP YET, BUT WANTED TO ENSURE THIS IS REPORTED AND NEEDS TO PUSHED FOR RECALL CONSIDERATION. UPDATED 11/08/2017*JS
Air bags, Jul 31, 2017, crash
TL* THE CONTACT OWNED A 2011 DODGE CHARGER. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE HYDROPLANED AND CRASHED INTO A TREE. THE CONTACT STATED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Other or unspecified, Jul 27, 2017
AIRBAG CLOCKSPRING. CONTROLS HORN, AS I UNDERSTAND THERE ARE MANY THAT HAVE HAD AND CONTINUE TO HAVE PROBLEMS WITH THIS CLOCKSPRING
Electrical system, Jul 18, 2017, fire
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD A WINDING NOISE AND THE ANTI-LOCK BRAKE SYSTEM, TRACTION CONTROL, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER IN A PARKING SPOT AND NOTICED SMOKE EMERGING FROM THE ALTERNATOR AREA. THE CONTACT HAD TO POUR WATER TO EXTINGUISH THE FIRE. THE CONTACT RE-ENTERED THE VEHICLE AND THERE WAS NO ELECTRICAL POWER. THE POLICE AND FIRE DEPARTMENTS WERE NOT PRESENT. THERE WERE NO INJURIES. THE CONTACT CALLED THE DEALER (NORTH OLMSTED DODGE/JEEP IN NORTH OLMSTED, OHIO) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Electrical system, Jul 18, 2017
TL* THE CONTACT OWNS A 2011 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ELECTRICAL SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANT. THE VEHICLE FAILURE MILEAGE WAS 60,613. ...UPDATED 08/29/17 *BF *CN