2015 Dodge Charger

Problems, recalls and owner-reported issues

Power train is the leading concern among 136 owner complaints filed for this model year. This is the 11th highest complaint count among 20 Charger model years with reports.

Complaints by model year
  1. 136

Of the 2015 reports, 10 involved a crash and 1 involved a fire. 3 people were injured.

Primary concernPower train32 reports · 24% of complaints
Owner complaints136Filed with NHTSA
Recall relationship8 safety recallsNHTSA campaign records

What owners report most often

  1. Power train32
  2. Engine24
  3. Electrical system22
  4. Other or unspecified21
  5. Service brakes15
  6. Steering13
  7. Air bags12
  8. Vehicle speed control12

Recalls and investigations

  1. Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 15, 2019

    Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

    In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

    Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 4, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V01.

    Campaign 19V018000 on NHTSA.gov

  2. Power train, automatic transmission, control module (tcm/pcm/tecm)Jul 12, 2018

    Chrysler (FCA US LLC) is recalling certain Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) Part Numbers P5160023, P5160025, and Demon Crate PCM Part Number 68412287AA. The PCMs are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will either perform a software update or replace the PCM, free of charge. The recall began July 26 , 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U82, and U83.

    Campaign 18E053000 on NHTSA.gov

  3. Electrical system, wiringMay 17, 2018

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

    Campaign 18V332000 on NHTSA.gov

  4. Power train, driveline, driveshaftMay 1, 2018

    Chrysler (FCA US LLC) is recalling certain 2015-2018 Dodge Charger pursuit police vehicles equipped with all-wheel drive and V8 engines. The front driveshaft universal joint may seize or fracture causing the shaft to detach from the vehicle.

    If the front driveshaft detaches from the vehicle it may become a road hazard, increasing the risk of a crash.

    Chrysler will notify owners, and dealers will replace the front driveshaft, free of charge. The recall began June 27, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U37.

    Campaign 18V281000 on NHTSA.gov

  5. Power train, axle assembly, axle shaftFeb 14, 2017

    Chrysler (FCA US LLC) is recalling certain 2014-2017 Dodge Charger and Chrysler 300 vehicles equipped with all-wheel drive (AWD). The front driveshaft bolts may loosen and allow the front driveshaft to disconnect, potentially causing a loss of motive power.

    A loss of motive power can increase the risk of a crash.

    Chrysler will notify owners, and dealers will replace all eight front driveshaft bolts, free of charge. The recall began April 7, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T03.

    Campaign 17V097000 on NHTSA.gov

  6. StructureJan 28, 2016

    FCA US LLC (Chrysler) is recalling certain model year 2011-2016 Dodge Charger vehicles manufactured August 23, 2010, to January 7, 2016. When an affected vehicle is lifted using the supplied tire jack without chocking the wheels, the vehicle's body-side sill may give causing the tire jack to fail and the car to fall.

    A car that falls unexpectedly increases the risk of injury.

    Chrysler will notify owners, and dealers will provide owners with wheel chocks and instructions for their use, free of charge. The recall began on March 21, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S03.

    Campaign 16V043000 on NHTSA.gov

  7. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

    Campaign 15V461000 on NHTSA.gov

  8. Engine and engine cooling, engine, gasolineFeb 27, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2015 Dodge Challenger SRT and Dodge Charger SRT vehicles manufactured September 18, 2014, to February 5, 2015, and equipped with a 6.2L supercharged engine. O-ring seal and fuel rail crossover hose damage may result in the fuel rail hose connection leaking fuel.

    A fuel leak in the presence of an ignition source such as hot engine or exhaust components increases the risk of a vehicle fire.

    Chrysler will notify owners and dealers will replace the engine fuel rail injector crossover hose, free of charge. The recall began April 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R07.

    Campaign 15V114000 on NHTSA.gov

Representative owner complaints: other or unspecified

21 reports, newest first. Show all

  1. Other or unspecified, Mar 13, 2026, crash

    The dealership has refused to provide documentation for the pre-purchase inspection and the post-inspection report, and they declared the vehicle a total loss. My husband was driving and made a left turn, and the front right tire and control arm came completely off the car. As a result, significant damage was sustained to the car's underside, and it was not immediately visible when the dealership/auto body repair shop received the car. They delayed explaining to my insurance company that the vehicle was totaled and claimed there was a delay due to a technician being terminated.

  2. Other or unspecified, Engine, Fuel/propulsion system, Mar 26, 2025

    The gear shift, camshaft. Have to keep taking it back for repairs after having repairs done on car.

  3. Electrical system, Other or unspecified, Aug 8, 2024

    My radio screen went bad and it’s killing my battery when the car is off but the screen still works. Also it won’t play music on my speakers due to the screen messing. The screen is also affecting my speakers and everything obviously and I seen there was a recall on the cars radios

  4. Other or unspecified, Aug 30, 2023

    It started with the door panels warping but as we know there is nothing going to be done about that now my dash is warping and lifting almost directly in front of the windshield not sure what components that would affect it completely lifted or separated from dashboard. Could become visibility issue if continue to raise on 2015 dodge charger sxt. Just noticed issue this week wasnt there last week. Doors have been for a couple years. This is new issue.

  5. Power train, Electrical system, Other or unspecified, Feb 13, 2023

    This problem first appeared on 2/1/23. After driving the vehicle and i park, when i place the car shifter in park and press the push to start button to turn off the car, the car shuts off but the start button stays in ACC mode and will not go to OFF mode option no matter how many times you press it. The vehicle will go from ACC then to Start only. The warning lights display on the dash saying, Service Shifter, Vehicle not in park and traction light appears then shows Service Airbag. The vehicle is in park but the push button will not allow it to go into OFF mode. it will stay on ACC. The only two options are ACC and Start. The vehicle believes the car is not in park but it is. No matter what you do it will not go into OFF mode. The only way to temporarily put it in OFF is to disconnect the battery. When you start the car again, it will turn on but when it's time to turn the vehicle off it will repeat the same problem and stay in ACC and will not allow it to be pushed into OFF mode This has not been inspected by the manufacturer, dealer or insurance company yet. In my research of the problem other Dodge Charges have the same issue. Safety issue is not being able to turn the car off completely. unknown of other safety risks

  6. Vehicle speed control, Other or unspecified, Engine, Sep 23, 2020

    WHILE DRIVING THE CAR IT AUTOMATICALLY SWITCHED INTO PARKED WHILE THE GEAR SHIFT WAS STILL POSITIONED IN PARK. THE CAR WILL START AND THE AIR AND EVERYTHING ELSE WORKS FINE, THE GEAR SHIFT WILL EVEN MOVE INTO DRIVE. BUT WHEN I PUSH THE GAS IT SAY 'PLACE CAR IN P THEN SHIFT TO DESIRED GEAR' AGAIN THE CAR ISN'T RUNNING HOT OR HAS ANY OTHER PROBLEMS.

  7. Other or unspecified, Nov 18, 2019

    I RECEIVED A LETTER IN JANUARY OF 2019 ABOUT A RECALL TO REPLACE THE PAB INFLATOR ON MY 2015 DODGE CHARGER SE. I WENT TO VIVA DODGE WHERE I GOT MY VEHICLE AND THEY SAID THEY WOULD PUT IN THE ORDER FOR THE PART AND GIVE ME A CALL WHEN THEY'RE READY TO FIX IT. IT IS NOW NOVEMBER OF 2019 AND THEY HAVE YET TO CONTACT ME. I TRIED CALLING THEM MULTIPLE TIMES THROUGHOUT THE YEAR AND THEY ASSURED ME THE PARTS WERE BEING ORDERED BUT I HAVE NOT HEARD BACK ABOUT GOING IN FOR REPAIR. IT IS CONCERNING TO ME CONSIDERING FAULTY OF THIS PART COULD LEAD TO SERIOUS INJURIES AND EVEN DEATH IF EVER IN AN ACCIDENT.

  8. Electrical system, Other or unspecified, Oct 29, 2019

    THIS IS THE SECOND YEAR I'VE OWNED MY 2015 CHARGER. I NOTICED THE FIRST YEAR AFTER BUYING THE CAR IN THE SUMMER THAT THE HEAT ONLY BLEW OUT THE PASSENGER SIDE. WHEN I TOOK THE CAR TO THE DEALERSHIP TO GET IT LOOKED AT I WAS TOLD IT WOULD COST $650 TO REPLACE THE DOOR ACTUATOR. APPROX 2 DAYS LATER WHILE I WAS WAITING ON THE PART I TRIED THE HEAT AND IT CAME ON. NEEDLESS TO SAY, I CANCELLED THE REPAIR. NOW, HERE AS THE COLD HAS COME UPON US AGAIN, ONCE AGAIN, NO HEAT ON DRIVERS SIDE. I HAVE READ SEVERAL ISSUES REGARDING DODGE CHARGERS OF THE SAME YEAR EXPERIENCING THE SAME PROBLEMS. THIS ISSUE IS SOMETHING THAT NEEDS TO BE INSPECTED BY THE MAKER TO IDENTIFY THE ISSUE. BEING THAT WHEN IT'S COLD OUT THE DEFROSTER ISN'T CAPABLE OF KEEPING THE WINDSHIELD CLEAR THEREFORE COULD CAUSE VISABILITY ISSUES WHILE DRIVING.

  9. Other or unspecified, Oct 23, 2019

    I HAVE A DODGE CHARGER, I HAVE NOTICED THAT MY DOOR PANELS INSIDE THE CAR HAVE BEEN WARPING, I DIDN'T THINK THAT I HAVE TO PAY 30000 DOLLARS FOR A CAR I THOUGHT WOULD BE AN AWESOME CAR DO THIS. SO I DECIDED TO DO SOME RESEARCH ON THIS PARTICULAR PROBLEM BECAUSE I THOUGHT IT WAS JUST ME, BUT NO I HAVE FOUND OUT THIS HAS BEEN HAPPENING SINCE 2011, I HAVE A TOTAL OF 3 CARS INCLUDING MY BEAUTIFUL DODGE CHARGER. I DON'T THINK IT'S FAR THAT I AND MANY OTHERS HAVE TO PAY AN ADDITIONAL CHARGE OF NEARLY AN EXTRA 2000 DOLLARS FOR GETTING OUR DOOR PANELS REINSTALLED. THIS IS LUDACRIS DON'T GO THINK. I ALSO KNOW THAT THIS IS A NATION WIDE PROBLEM HERE, THEN WHEN YOU CALL TO SEE ABOUT GETTING THEM FIX KNOWING YOU HAVE A WARRANTY OR AN EXTENDED WARRANTY THEY TELL YOU THEY DON'T PAY FOR IT BECAUSE ITS WARE OR TEAR. HOW IS THAT? I KNOW WHEN I GET INTO MY CAR I USUALLY SIT INSIDE THE CAR AND NOT OR A DOOR PANEL. HOW HEAVY OF SOMETHING CAN A DOOR PANEL ACTUALLY BE BEING THAT A DOOR PANEL HAS LITTLE WEIGHT TO HOLD ANYTHING. MY POINT HERE IS WHY ISN'T THIS A RECALL ON THIS ISSUE IT'S BEEN HAPPENING SINCE 2011 IT'S 2019. WHY DO THE CUSTOMER HAVE TO PAY AN ADDITIONAL CHARGE FOR SOMETHING THEY HAVE NOT EVEN THERE.

  10. Other or unspecified, Sep 13, 2019

    AC GIVING TROUBLE DRIVER SIDE GIVE COLD AIR AND PASSANGER SIDE GIVE HOT AIR

  11. Electrical system, Other or unspecified, Fuel/propulsion system, Sep 12, 2018

    DRIVING NORMAL CONDITION, WHEN THE GAS STARTING COUNTING DOWN EVERY SECOND STARTING AT 60 MILES AND THEN THE ENGINE SHUT OFF. ABLE TO PUT GAS IN AND STARTING DRIVING AGAIN AND SAME INCIDENT HAPPENED.

  12. Other or unspecified, Sep 9, 2018

    THE DOOR TRIM ON BOTH THE DRIVER SIDE AND PASSENGER SIDE ARE 'WARPED' IN WERE THEY'RE NOT ATTACHED ANYMORE. I THINK THIS IS A KNOWN PROBLEM IN ALL DODGE CHARGER AND CHALLENGER VEHICLES. I THINK THIS NEEDS TO BE INVESTIGATED FURTHER BECAUSE IT SEEMS LIKE A MANUFACTURER DEFECT. IT'S ALSO INTERESTING THAT ORDERING THE DOOR PANELS THEY ARE ON BACK ORDER FOR SEVERAL MONTHS.

  13. Other or unspecified, Jul 8, 2018

    HAD TO TAKE MY FATHER TO THE HOSPITAL. LOOKED UP THE HOSPITAL ON THE NAVIGATION SYSTEM AND THE ADDRESS USED FOR THE HOSPITAL WAS 10 YEARS OUT OF DATE. THEN TRIED TO USE THE ROAD NAME FOR THE HOSPITAL AND THAT COULD NOT BE FOUND. IT IS A 2015 CAR, THERE IS NO REASON THAT THE NAVIGATION SYSTEM SHOULD BE OUT OF DATE. I CONTACTED THE COMPANY THREE TIMES TO REPORT THIS ISSUE. EACH TIME I AS TOLD IT WAS NOT THEIR PROBLEM.

  14. Other or unspecified, May 30, 2018

    ADJUSTABLE PEDAL MOVE CLOSER TO DRIVE UNEXPECTEDLY WHILE VEHICLE IS IN MOTION. MOST TIMES YOU DONT NOTICE THE PEDALS MOVING UNTIL THE ENGINE REVS UP OR THE BRAKES STOP FASTER THAN EXPECTED. MOST OF THE TIME MY FOOT IS STATIONARY AND I MOVE THE TIP OF IT FOR THE GAS. IM 6'5" SO THE PEDALS ARE ADJUSTED ALL THE WAY TO THE FLOOR. THEY START MOVING ALL THE WAY TOWARD ME WHILE IM DRIVING CAUSER ME TO PUSH FASTER ON THE ACCELERATOR UNTIL I REALIZE WHATS HAPPENING. WITH A HEMI THAT'S A LOT OF POWER TO BE SPINNING UP. PERSONALLY I DONT FEEL THE PEDALS SHOULD BE ADJUSTABLE WHEN TRANSMISSION IS OUT OF PARK. I HAVE YET TO FIND A RESOLUTION TO THIS ISSUE WITH THE DEALER. I HAVE FOUND SEVERAL ARTICLES ONLINE TALKING ABOUT THIS PROBLEM BUT NO CLEAR SOLUTION.

  15. Other or unspecified, Oct 26, 2017

    THERE IS AN OPEN RECALL ON MY CAR AND I DEMAND THAT THE MANUFACTURER BUY MY CAR BACK. THIS CAR COSTS ABOUT 30,000.00 AND I SHOULD NOT HAVE TO PAY FOR A DEFECTIVE CAR. THERE WAS NO INCIDENT YET...I JUST WOULD LIKE THE COMPANY TO DO THE RIGHT THING.

  16. Other or unspecified, Oct 24, 2017

    VEHICLE A/C WENT OUT. GOT IT CHECKED OUT, MECHANIC SAID NO LEAKS OR ANYTHING OUT THE ORDINARY. RECHARGED IT WITH 1234YF. THE A/C WORKS BUT SEEMS TO STILL MAKE A LEAKING SOUND. THERE IS A GAS LIKE SMELL THAT COMES OUT THE VENT. PRETTY SURE A/C UNIT WILL GO OUT AG AIN.

  17. Other or unspecified, Sep 20, 2017

    SHORTLY AFTER VEHICLE REACHED 36,000 MILES, THE SUNROOF STOPPED FUNCTIONING PROPERLY. I WOULD HAVE IT IN VENT MODE, AND UPON PUSHING THE CLOSE BUTTON, IT WOULD IN TURN, GO TO FULLY OPEN MODE. ALSO, WHEN FULLY OPEN, IT WOULD NOT CLOSE ON IT'S OWN AUTOMATICALLY AS IT SHOULD, I WOULD HAVE TO KEEP PUSHING THE BUTTON MULTIPLE TIMES TO GET IT TO THE POSITION WHERE IT WAS CLOSED AND SEALED. I FOUND A METHOD TO RESET/RESOLVE THE ISSUE, BUT A SHORT TIME LATER, IT HAS DONE IT AGAIN.

  18. Power train, Other or unspecified, Fuel/propulsion system, May 8, 2017

    CAR WILL JUST DIE WHILE DRIVING AT ANY SPEED AND RPM'S WILL JUST DROP OFF. SOMETIMES IT WILL COME BACK ON AS IT WERE IN NEUTRAL THEN GO INTO SECOND GEAR WHILE SHIFTER IS STILL IN DRIVE AND CAR JERKS AROUND AND LUNGES FORWARD. THIS HAS HAPPENED TO ME AT 10MPH - 60 MPH. IT HAS BEEN DOING IT FOR A FEW MONTHS.

  19. Power train, Other or unspecified, Oct 12, 2016

    SAMIE ISSUE REPORTED ON 8/24/16 FOR TRANSMISSION JERKS AND SLIPS AS IT RUNS THROUGH GEARS WHEN CAR IS COLD. ONCE WARM, IT DOESN'T DO IT AT ALL. THE JERKS OR SLIPS ARE NOT SLIGHT EITHER, THEY ARE HARD AND DOESN'T MATTER HOW MUCH ACCELERATION THERE IS OR ISN'T...THE GEAR CHANGES ARE VERY NOTICEABLE AND JERKY! DOESN'T MATTER IF YOU ARE DRIVING STRAIGHT, TAKING A TURN...ANYTIME YOU ACCELERATE IT SHIFTS VERY HARD! I BOUGHT IT NEW ON 3/18/16 ALTHOUGH IT IS A 2015 SXT CHARGER...HAD LESS THAN 50 MILES ON IT BUT IS CURRENTLY SITTING AROUND 7000 MILES. IT HAS DONE IT SINCE I BOUGHT IT FROM THE DEALER. STILL DOES IT TO THIS DAY. EVEN AFTER RUNNING FOR A FEW MINUTES VIA CAR STARTER.

  20. Other or unspecified, Aug 7, 2016

    THIS MORNING AT 0710 (SUNDAY 8-07-2016) I WAS ON THE NORTH BOUND ROAD NAMED BRADSHAW (SACRAMENTO CA.), ABOUT 4 MILES SOUTH OF JFHQ (ARMY HEADQUARTERS 9800 GOETHE RD.) I WAS DRIVING AND OUT OF NOWHERE A MASSIVE EXPLOSION DROWNED OUT MY RADIO AND GLASS STARTED RAINING DOWN ON ME AND ALL OVER THE INSIDE OF MY CAR. I PULLED OVER TO THE SIDE OF THE ROAD AND PUT ON MY FLASHERS, THE SOUND WAS SO LOUD IT MADE ME DEAF LIKE I HAD MY BELL RUNG IN IRAQ. I COLLECTED MY SELF BECAUSE I WAS SHOOKEN UP AND REALIZED MY SUNROOF JUST EXPLODED FOR NO REASON. I STEPPED OUT OF MY VEHICLE TO GET THE GLASS OUT OF MY EYES AND OFF MY UNIFORM, THEN I INSPECTED THE ENTIRE CAR LOOKING FOR BULLET HOLES. I WAS ACTUALLY THINKING SOMEONE WAS SHOOTING AT ME BECAUSE OF HOW IT EXPLODED WHEN NO OTHER VEHICLES WERE ON THE ROAD AT THAT TIME. WHEN LOOKING AT THE CAR THE GLASS WAS ALSO ALL OVER MY ROOF AND STUCK IN THE GAP OF MY TRUNK LID AND POOLED AT THE BASE OF MY SPOILER. THE LOCATION OF WHEN THIS HAPPENED THERE ARE NO OVERPASSES OR PEDESTRIAN OVERPASS WALKWAYS. MAJORITY OF THE GLASS BLEW UP AND OUT OF MY CAR CAUSING DAMAGE TO THE PAINT ON MY ROOF AND TRUNK LID.

  21. Other or unspecified, Apr 12, 2016

    RECEIVED RECALL NOTICE FROM DODGE FOR SPARE TIRE JACK THAT COULD BEND BODY SIDE SILL DURING OPERATION. CONTACTED MY LOCAL DODGE DEALER IN REDLANDS FOR APPOINTMENT AND HAVE NEVER HEARD BACK FROM THEM. HOW DO I GET THIS RESOLVED IF THE DEALER WONT GET BACK TO ME?