2000 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 1,097 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Durango model years with reports.
Of the 2000 reports, 118 involved a crash and 26 involved a fire. 88 people were injured and 11 people died.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Air bagsMay 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V153000 on NHTSA.gov
Representative owner complaints: suspension
513 reports, newest first. Show all
Suspension, Mar 11, 2004, crash
WHILE TRAVELING 40 MPH CONSUMER NOTICED LOOSENESS IN STEERING AND HANDLING ROUGHLY IN A SITUATION, CONSUMER TRIED TO AVOID HITTING AN ELK, BUT COULDN'T DUE TO ERRATIC OPERATION OF THE STEERING. DRIVER LOST CONTROL AND RAN OFF THE ROAD, CRASHING. AFTER THE TRUCK WAS SERVICED CONSUMER WAS TOLD THE BALL BEARINGS NEEDED REPLACEMENT.*AK
Suspension, Mar 11, 2004
WHILE TRAVELING OVER POTHOLES OR ROUGH PAVEMENT CONSUMER HEARD FRONT END NOISE. THE CONSUMER HAD VEHICLE SERVICED, AND WAS INFORMED THAT TWO UPPER AND ONE LOWER BALL JOINT NEEDED REPLACEMENT.*AK
Suspension, Mar 11, 2004
WHEN I HEARD ON TV THAT THE 2000 DURANGO COULD HAVE DEFECTIVE BALL JOINTS, I HAD MY DURANGO CHECKED. THE LEFT BALL JOINT HAD A CHUNK MISSING, AND IN THE WORDS OF A REPAIRMAN, THE WHEEL COULD COME OFF IF I HIT A HOLE OR BUMP ON A HIGHWAY. THE RIGHT BALL JOINT WAS ALSO DAMAGED. I HAD BOTH BALL JOINTS REPLACED AT THE DEALERSHIP WHERE I PURCHASED THE CAR. MY CAR HAS 59,000 MILES ON IT; IT HAS BEEN DRIVEN ON HIGHWAYS, PAVED ROADS, AND STREETS--NEVER OFF ROAD. I BELIEVE THESE BALL JOINTS WERE DEFECTIVE WHEN INSTALLED AND AM CONCERNED FOR MY OWN AND OTHERS SAFETY, PARTICULARLY SINCE MY CAR GAVE NO WARNING SIGNS SUCH AS NOISE OF DIFFICULTY IN STEERING TO INDICATE SOMETHING WAS WRONG.*AK
Suspension, Mar 10, 2004
DEALERSHIP REFUSED TO PERFORM A FRONT END ALIGNMENT BECAUSE THE UPPER AND LOWER BALL JOINTS WERE BAD. *AK
Suspension, Mar 10, 2004
DRIVER HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. UPON INSPECTION OF VEHICLE MECHANIC DETERMINED THAT FRONT UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. *AK
Suspension, Mar 10, 2004
WHILE DRIVING 50 MPH VEHICLE VIBRATED IN THE FRONT. CONSUMER TOOK VEHICLE TO THE DEALERSHIP. *AK
Suspension, Mar 10, 2004
WHEN DRIVING AT AN UNETERMINED SPEED CONSUMER HEARD A KNOCKING NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT RIGHT UPPER BALL JOINTS FAILED. *AK
Suspension, Mar 10, 2004
DRIVER HEARD NOISE COMING FROM THE FRONT PASSENGER SIDE. DEALER SUGGESTED THAT BALL JOINTS NEED TO BE REPLACED. *AK
Suspension, Mar 10, 2004
WHEN MAKING A RIGHT HAND TURN FRONT END PRODUCES A KNOCKING NOISE. *AK
Suspension, Mar 10, 2004
I PURCHASED A USED 2000 DODGE DURANGO IN MAY OF 2003. I NOTICED THAT THE FRONT OF MY CAR FELT FUNNY. WE TOOK MY CAR TO THE DEALER WHERE WE HAD PURCHASED THE VEHICLE, KERRY CHRYSLER/JEEP, THEY HAD TO REPLACE THE UPPER BALL JOINT ON THE FRONT SUSPENSION. THIS COST AROUND $1,500 +/-. I HAVE CALLED DODGE TWO TIMES TO CHECK ON THE INVESTIGATION AND THE ONLY ANSWER THAT I RECEIVE IS THAT THE INVESTIGATION IS ONGOING AND THEY ARE NOT SURE WHEN IT WILL BE COMPLETE. THIS IS VERY DISAPPOINTING TO ME, BECAUSE I HAVE 4 CHILDREN THAT I DRIVE IN THIS CAR, AND WHAT WOULD HAVE HAPPENED IF I HAD BEEN DRIVING ALONG AND THE TIRES CAME OFF? WE REALLY DID NOT HAVE THE MONEY LAYING AROUND TO USE FOR THIS BUT WE FOUND IT BECAUSE WE WANTED TO MAKE SURE THAT OUR CHILDREN WERE SAFE. I AM VERY FRUSTRATED WITH THIS BECAUSE DODGE HAS KNOWN ABOUT THIS, AND SO FAR HAS DONE NOTHING TO CORRECT IT.*AK
Suspension, Mar 10, 2004
WHILE TURNING VEHICLE LOST POWER STEERING. CONSUMER WAS INFORMED THAT THE PROBLEM PERTAINED TO THE FRONT BALL JOINTS FAILURE. *AK
Steering, Suspension, Mar 9, 2004
WHILE CONSUMER WAS TRAVELING 60-65 MPH WHEEL SHOOK VIOLENTLY. CONSUMER WAS CLOSE TO THE RIGHT SIDE OF THE ROAD, AND WHEN HE CAME UPON AN EXIT HE TOOK IT AND PULLED TO THE SIDE. WHEN HE GOT OUT AND LOOKED AT WHEEL IT HAD TURNED TOE-IN. CONSUMER IMMEDIATELY CALLED DEALER, AND HAD THE VEHICLE TOWED. VEHICLE WAS REPAIRED AT COST OF $2100.00. THERE WAS NO MENTION OF A RECALL OR INVESTIGATION. DEALER REPLACED THE WHEEL BEARINGS, TIE RODS, STEERING COLUMN, AND THE STEERING RACK. ALL THOSE PARTS HAD TO BE REPLACED BECAUSE OF BALL JOINT FAILURE, AND THE WHEEL COMING ALMOST OFF VEHICLE.*AK
Suspension, Engine and engine cooling, Fuel system, Gasoline, Mar 9, 2004
SINCE OWNERSHIP OF THE VEHICLE TWO ENGINES WERE REPLACED. FRONT END HAD BEEN REALIGNED ON AT LEAST TWO OCCASIONS DUE TO EXCESSIVE WEAR ON THE TIRES. ALSO, FUEL PUMP HAD BEEN REPLACED TWICE. *AK
Suspension, Service brakes, Hydraulic, Mar 9, 2004
THERE WAS EXCESSIVE SHAKING IN THE STEERING COLUMN. VEHICLE WAS PULLING TO THE RIGHT, CONSUMER THOUGHT IT WAS THE BRAKES. TOOK VEHICLE TO MECHANIC, AND THEY REPLACED THE BRAKES, BUT THE PROBLEM STILL EXISTED. ANOTHER MECHANIC DETERMINED THAT BALL JOINTS WERE PREMATURELY FAILING. *AK
Suspension, Mar 9, 2004
UPPER BALLJOINTS ARE BAD
Suspension, Mar 9, 2004
I HAVE A 2000 DODGE DURANGO THAT WE PURCHASED FROM A CERTIFIED DODGE DEALER IN NOVEMBER 2003. RIGHT AFTER WE BOUGHT IT WE NOTICED A POPPING SOUND IN THE FRONT END AND HAD THEM CHECK IT OUT ON AT LEAST TWO OCCASIONS. I JUST TOOK MY VEHICLE IN FOR SERVICE FOR A FRONT-END ALIGNMENT AND THEY TELL ME THAT BOTH FRONT BALL JOINTS ARE BAD AND MUST BE REPLACED, AND THE JOB WILL COST $500. THERE IS NO WAY BALL JOINTS SHOULD GO BAD SO QUICKLY AND THE DEALER SHOULD HAVE RECOGNIZED THE PROBLEM WHEN THEY SOLD IT. WE'VE ONLY HAD THE VEHICLE 15 MONTHS. THERE IS AN INVESTIAGATION ON THIS BY DODGE AND OTHER AGENCIES BUT THERE HAS YET TO BE A RECALL AND THIS IS A SERIOUS SAFETY ISSUE.
Suspension, Mar 8, 2004
FRONT END PRODUCES A LOUD POPPING NOISE. *AK
Suspension, Mar 8, 2004
WHILE DRIVING CONSUMER HEARD A KNOCKING NOISE ON THE DRIVER'S SIDE FRONT END OF THE VEHICLE. DEALERSHIP REPLACED THE UPPER AND LOWER BALL JOINTS. *AK
Suspension, Mar 8, 2004
MY 2000 DODGE DURANGO HAS HAD PROBLEMS WITH THE BALL JOINTS AND HAD TO BE REPLACED. THIS WAS AT A LOW MILAGE...NOW IT SEEMS TO BE HAVING THE SAME PROBLEM AGAIN.*AK
Suspension, Mar 8, 2004, crash
EXCESSIVE INSIDE FRONT TIRE WEAR, AND BALL JOINT SEPERATION. BALL JOINT SEPERATED WHILE DRIVING. NEARLY CAUSED ACCIDENT. NO INDICATION OF PENDING FAILURE. EA03-023
Suspension, Mar 8, 2004
ORIGINAL OWNER OF 2000 DURANGO, HAVE HAD THE VEHICLE IN FOR SERVICING ON TWO SEPARATE OCCASIONS COMPLAINING OF SQUEAKING NOISE, NEITHER TIME WAS THE PROBLEM FOUND OR FIXED, I HAVE NOW LEARNED TO LIVE WITH THE NOISE AS I GO ABOUT MY DAILY ROUTINE. SQUEAK NOT HEARD CONSTANTLY BUT IS HEARD MORE THAN PERIODICALLY. *AK
Suspension, Mar 6, 2004
I OWN A 2000 DODGE DURANGO 4 X 4 WITH APPROXIMATELY 52,000 MILES. ON NOVEMBER 20, 2003 I PURCHACED NEW TIRES. ON NOVEMBER 21, 2003 I HAD AN APPOINTMENT TO HAVE THE TIRES BALANCED AND ALIGNED, HOWEVER THIS COULD NOT BE DONE BECAUSE OF A FAULTY BALL-JOINT ON THE LEFT FRONT SIDE OF THE VEHICLE. THIS WAS QUITE ALARMING TO MYSELF AS WELL AS THE TIRE DEALERSHIP SERVICE MANAGER, BECAUSE MY VEHICLE HAD ONLY APPROXIMATELY 48,000 MILES. A NEW BALL JOINT WAS ORDERED AND REPLACED SEVERAL DAYS LATER. NOW THAT I HAVE BEEN HEARING NEWS REPORTS RELATED TO THIS ISSUE, I FEEL IT NECESSARY TO BRING MY EXPERIENCE TO YOUR ATTENTION. MY CONCERN AT THIS POINT IS...WHAT MUST I DO TO PREVENT A SIMILAR CATASTROPHIC FAILURE FROM OCCURING TO MY VEHICLE? *JB
Suspension, Mar 5, 2004
FRONT END PRODUCED A KNOCKING NOISE. *AK
Suspension, Mar 5, 2004
WHILE DRIVING AND TURNING TO THE LEFT OR RIGHT CONSUMER HEARD LOUD NOISE COMING FROM THE FRONT END. VEHICLE WAS TAKEN TO THE DEALER, THEY INDICATED THAT IT SOUNDED LIKE THE BALL JOINTS. *AK
Suspension, Mar 5, 2004
WHILE DRIVING AND TURNING THE WAS A CLANKING NOISE IN FRONT OF VEHICLE. DEALER INDICATED THAT BALL JOINTS WERE LOOSE. *AK