2000 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 1,097 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Durango model years with reports.
Of the 2000 reports, 118 involved a crash and 26 involved a fire. 88 people were injured and 11 people died.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Air bagsMay 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V153000 on NHTSA.gov
Representative owner complaints: suspension
513 reports, newest first. Show all
Suspension, Apr 5, 2005
CONSUMER RECEIVED A RECALL FOR THE UPPER BALL JOINTS, AND HAS NOT BEEN ABLE TO HAVE THE VEHICLE REPAIRED SINCE THE DEALER HAD NOT RECEIVED THE PARTS FROM THE MANUFACTURER. THERE WAS A FOUR MONTH WAITING LIST. *AK
Suspension, Mar 28, 2005
RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR: CONSUMER WAS UNABLE TO GET THE DEALER TO HONOR THIS MANUFACTURER'S RECALL BECAUSE THE PARTS WERE ON NATIONAL BACK ORDER.*AK
Suspension, Mar 23, 2005
A LOUD KNOCKING NOISE CAME FROM THE FRONT OF THE VEHICLE. THE NOISE WOULD ESCALATE REPEATEDLY WHILE DRIVING. DRIVER TOOK VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE LEFT AND RIGHT UPPER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK
Suspension, Mar 22, 2005
I HAVE A 2000 DODGE DURANGO THAT HAD A RECALL DUE TO UPPER BALL JOINTS. I HAD REPLACED ONE AT MY OWN EXPENSE AT THE DEALER, AND THEY HAD CHARGED ME FOR AN ALIGNMENT, WHICH DID MAKE SENSE FOR THIS TYPE OF REPAIR. AFTER THE RECALL WAS ANNOUNCED I TOOK THE CAR BACK TO THE SAME DEALER, AND THEY DID NOT ALIGN THE VEHICLE AFTER REPLACING THE SECOND BALL JOINT (SINCE I DID NOT HAVE TO PAY I ASSUME THEY SHORTED THIS STEP TO SAVE MONEY). DODGE WILL NOT REIMBURSE ME FOR THE ALIGNMENT ON THE FIRST REPAIR THAT I HAD PAID FOR. I LOOKED UP THE RECALL NOTICE ON YOUR WEBSITE AND THE SAFTEY RECALL D47 STATES THAT THE ALIGNMENT IS REQUIRED. CUSTOMER SERVICE AT DODGE STATED IN AN E-MAIL TO ME THAT IT IS NOT REQUIRED AND THEY WILL NOT PAY FOR IT, NOR DO IT AS PART OF THE RECALL. I AM HOPING THAT YOU COULD TELL ME WHICH PARTY IS CORRECT HERE AND ADDITIONALLY WOULD ASK FOR YOUR ADVISE ON HOW I CAN PROCEED. THANK YOU FOR YOUR ATTENTION AND ANY HELP YOU COULD PROVIDE WOULD BE GREATLY APPRECIATED. *AK
Suspension, Mar 12, 2005
I TOOK MY DURANGO IN FOR ROUTINE OIL CHANGE AND ADVISED ME THAT I NEEDED TO HAVE MY UPPER BALL JOINTS REPLACED. I ONLY HAVE 52,300 MILES AND USE THE VEHICLE TO DRIVE TO AND FROM WORK. I KNOW THE 2-WD DURANGOS ARE NOT PART OF THE RECALL BUT FEEL THIS REALLY NEEDS TO BE INCLUDED BECAUSE ITS THE SAME PROBLEM AS THE 4-WD.*AK
Suspension, Mar 8, 2005
RECALL CAMPAIGN' DODGE DURANGO 2000 UPPER BALL JOINTS DEFECT. *BF THE CONSUMER REQUESTED FOR NHTSA TO HELP INDUCE THE RECALL REPAIR PROCESS. *SC THE CONSUMER WAS TOLD NO PARTS WERE AVAILABLE. *JB
Suspension, Mar 7, 2005
CONSUMER'S VEHICLE IS A PART OF A RECALL REGARDING THE BALL JOINTS ON THE CHRYSLER/DODGE DURANGO. HOWEVER, CONSUMER HAS BEEN WAITING FOR THE PARTS WHICH HAS NOT COME IN AS OF YET. SHE HAS CONTINUOUSLY CALLED, AND STILL NOTHING HAS BEEN DONE. *AK THE CONSUMER STATED THAT THE PROBLEM WAS TAKEN CARE OF. *TC
Suspension, Mar 2, 2005
WHILE DRIVING THE CONSUMER'S 2000 DODGE WAS UNSTABLE IN THE REAR. *NM WHILE MAKING A TURN THE VEHICLE FELT AS IF IT WERE GOING TO TURN 360 DEGREES. *NM
Suspension, Mar 2, 2005
NO PARTS FOR RECALL 04V596000 CONCERNING BALL JOINTS. VANCOVER, DODGE, 360-574-1131. *AK
Suspension, Mar 2, 2005
TIHS COMPLAINT IS ABOUT CHRYSLER'S HANDLING OF RECALL D47 ON THE DODGE DURANGO. MY VEHICLE WAS EXHIBITING THE SYMPTOMS, AND I NEEDED TO DRIVE IT CROSS COUNTRY. THE LOCAL DEALER AND THE 800 LINE WERE NOT WILLING OR ABLE TO MAKE A TIMELY REPAIR. I WAS TOLD I COULD HAVE IT REPAIRED AT A LOCAL SHOP AND THEY'D REIMBURSE. I DID THAT, INCURRING $1,290.75 IN REPAIR COSTS FOR THE BALL JOINTS AND THE TIRES THAT HAD BEEN PREMATURELY WORN DUE TO THE BALL JOINT PROBLEM. CHRYSLER ONLY REIMBURSED ME $449.81, SAYING THAT'S ALL THAT'S COVERED. THEY SAID THE DEALER COULDN'T MAKE THE DETERMINATION IF THE OTHER ITEMS WERE REQUIRED, DESPITE THE FACT THAT THE DEALER WAS UNABLE TO DUE THE REPAIR. I WOULD LIKE ASSISTANCE IN GETTING CHRYSLER TO FULLY REIMBURSE ME FOR THESE REPAIRS AND HOPE THAT THEY CAN BE ENCOURAGED TO NOT SKIMP ON OTHER REIMBURSEMENTS THEY NEED TO MAKE.*AK
Suspension, Feb 28, 2005
DRIVER TOOK VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE, AND MECHANIC DETERMINED THAT THE LEFT FRONT SIDE LOWER BALL JOINT NEEDED TO BE REPLACED DUE TO CORROSION. HOWEVER, THE RIGHT FRONT SIDE DID NOT NEED REPLACEMENT AT THIS TIME. *AK
Suspension, Feb 28, 2005
CONSUMER RECEIVED RECALL NOTICE IN JANUARY 2005 ON BALL JOINT FAILURE HOWEVER, IT HAS BEEN TWO MONTHS AND RECALL REPAIR WERE STILL NOT DONE. *AK
Suspension, Feb 25, 2005
TO DATE THE CONSUMER HAS BEEN UNABLE TO GET THE UPPER BALL JOINTS REPLACED, SINCE NO PARTS ARE AVAILABLE THROUGH THE DEALERSHIP. UPPER BALL JOINT NHTSA RECALL 04V596000. *NM
Suspension, Feb 22, 2005
CONSUMER STATED THAT HIS VEHICLE WAS INCLUDED IN RECALL 04V596000 CONCERNING BALL JOINT WEAR. HOWEVER, CONSUMER WAS TOLD THAT THE REPAIRS WOULD NOT BE DONE IN A TIMELY MANNER. *AK
Suspension, Feb 16, 2005
04V596000/BALL JOINT WEAR. THE CONSUMER RECEIVED NOTIFICATION FROM THE MANUFACTURER AND TOOK THE VEHICLE TO THE DEALER FOR SERVICING. THE CONSUMERWAS INFORMED BY THE DEALER THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE UNAVAILABLE AND THERE IS NO ETA AS TO WHEN THEY WILL BECOME AVAILABLE. PROVIDE FURTHER DETAILS. *JB *TT
Steering, Suspension, Feb 15, 2005
CONSUMER STATED THAT THE BALL JOINT PROBLEM HAS DAMAGED ALL FOUR TIE RODS. THE FRONT END ALIGNMENT IS COMPLETELY OFF. ALSO, WAS TOLD BY THE DEALER THAT RACK AND PINION AND CONTROL ARM HAD TO BE REPLACED. CONSUMER IS INCLUDED IN THE RECALL 04V596000 CONCERNING LOWER BALL JOINT WEAR. *AK
Suspension, Feb 14, 2005
RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR. OWNER RECEIVED NOTIFICATION FROM THE MANUFACTURER IN NOVEMBER, 2004. OWNER CONTACTED THE DEALER, AND SCHEDULED AN APPOINTMENT. SINCE THEN, PARTS FOR THIS RECALL ARE CURRENTLY UNAVAILABLE, AND ACCORDING TO THE MANUFACTURER THERE IS NO DATE AS TO WHEN THE PARTS NEEDED FOR THIS RECALL WILL BE MADE AVAILABLE. *AK
Suspension, Feb 9, 2005
NHTSA RECALL CAMPAIGN 04V596000, CONSUMER CONTACTED DEALER TO SERVICE VEHICLE FOR DEFECT. SINCE THE FIRST WEEK OF JANUARY DEALER HAD NOT HAD PARTS.
Suspension, Feb 3, 2005
WHEN ATTEMPTING TO SCHEDULE A RECALL REPAIR FOR THE UPPER BALL JOINTS, THE DEALER CONTINUED TO STATE THAT THE PARTS WERE UNAVAILABLE AND THEY DO NOT KNOW WHEN THEY WILL RECEIVE THEM. THE CONSUMER STATED SHE HAS CALLED ON THREE DIFFERENT OCCASIONS. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Suspension, Feb 1, 2005
RECALL CAMPAIGN; PROBLEM WITH BALL JOINTS ON 2000 DURANGO. *BF THE CONSUMER CALLED IN THE BEGINNING OF JANUARY TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE'S BALLL JOINT REPLACED. THE DEALER DIDN'T HAVE THE PARTS AVAILABLE AND AS OF JANUARY 20 THE PART STILL WASN'T AVAILABLE. *NM
Suspension, Jan 26, 2005
THE VEHICLE'S UPPER BALL JOINTS FAILED. *NM RECALL#04V596000. *SC *JB
Suspension, Jan 26, 2005
NHTSA RECALL 04V596000 CONCERNING UPPER BALL JOINT WEAR. DEALER REFUSED TO HONOR THE RECALL BECAUSE VEHICLE WAS NOT PURCHASED AT THAT PARTICULAR DEALER. *AK THE CONSUMER STATED THAT THE RECALL WAS NOT COMPLETED BECAUSE THE DEALER DID NOT HAVE THE PARTS. *TC
Suspension, Engine and engine cooling, Electrical system, Jan 25, 2005
2000 DODGE DURANGO FRONT SUSPENSION UPPER BALL JOINTS FAILED. *BF THE POWER DOOR LOCKS OPERATED ON THEIR OWN WITHOUT ACTIVATION, AT TIMES THE DRIVER DOOR LOCK WOULD NOT OPERATE AT THE SAME TIME AS THE PASSENGER SIDE THE POWER WINDOWS WILL INTERMITTENTLY ROLL UP. THE THERMOSTAT WAS REPLACED TWICE. *JB
Suspension, Jan 19, 2005
DAIMLER CHRYSLER HAS ISSUED A RECALL NOTICE FOR ALL DURANGO 4X4'S MODEL YEAR 2000 - 2003 BUT HAS ONLY ISSUED AN EXTENDED WARRANTY FOR ALL DURANGO 4X2'S MODELS. THE RECALL AND THE WARRANTY IS FOR THE UPPER BALL JOINT REPLACEMENT. MY COMPLAINT IS THAT THE RECALL SHOULD COVER ALL DURANGOS WHETHER THEY ARE 4X4'S OR 4X2'S. BOTH TYPES USE THE SAME EXACT UPPER BALL JOINTS. THE RECALL COVERS ALL 4X4 VEHICLES REGARDLESS OF THE MILEAGE, WHEREAS THE EXTENDED WARRANTY ON COVERS VEHICLES WITH LESS THEN 100,000 MILES. I FIND THIS RATHER IRRESPONSIBLE AND VERY FRUSTRATING BECAUSE MY DURANGO WAS PURCHASED WITH OVER 100,000 MILES AND IS EXHIBITING THE SYMPTOMS OF EXCESSIVE UPPER BALL JOINT WEAR. *NM
Suspension, Jan 18, 2005
RECALL CAMPAIGN: THE VEHICLE'S UPPER BALL JOINTS FAILED PRIOR TO THE CONSUMER RECEIVING THE RECALL NOTICE. *NM *SC *TC *JB