2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: air bags
143 reports, newest first. Show all
Engine and engine cooling, Electrical system, Visibility, Air bags, Wheels, Dec 31, 2011
AT 93000 MILES WHEEL INDICATOR LIGHT STAYS ON REPLACED TIRE AT NORMAL TIME TO CHANGE, BUT LIGHT DOES NOT GO OUT. ALSO HAVING OTHER INSIDE PROBLEMS, ENGINE IS MAKING BAD NOISES, WIPERS DON'T WORK HALF THE TIME, AIR CONDITIONER NOT BLOWING COOL AIR EVEN HAVING IT FILLED WITH FREEON, CENTER PANEL OVER HEATS. AIR BAG LIGHT COME ON AND OFF WHILE DRIVING WITH NO ONE ELSE IN TRUCK. *KB
Air bags, Jan 6, 2011
ANY AND ALL TIMES THE BATTERY CABLES ARE REMOVED FROM THE BATTERY FOR ROUTINE MAINTENANCE ON A 2004 DODGE DURANGO, THE AIRBAG LIGHT ILLUMINATES AFTER RECONNECTION OF THE BATTERY. THE AIRBAG SYSTEM BECOMES INOPERATIVE AND MUST BE RECALIBRATED BY A DEALER AT A COST IN EXCESS OF $100. *TR
Air bags, Jul 26, 2010, crash
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT 70 MPH, THE DRIVER'S SIDE AIR BAG INDEPENDENTLY DEPLOYED. THE CONTACT WAS UNABLE TO SEE THE ROAD DUE TO THE AIR BAG BLOCKING HER LINE OF VISION. THE VEHICLE PROCEEDED ACROSS THE MEDIAN WHERE A SEMI-TRUCK CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED SEVERE INJURIES, AS WELL AS TWO OTHER PASSENGERS. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED FROM THE SCENE BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER ADVISED THEY WERE NOT LIABLE FOR THE AIR BAG INDEPENDENTLY DEPLOYING BECAUSE IT WAS CAUSED BY AN UNDERCARRIAGE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 110,000.
Service brakes, Hydraulic, Air bags, Vehicle speed control, Electronic stability control (ESC), Traction control system, Feb 2, 2010
WITHIN ONE YEAR OF PURCHASING THE VEHICLE, ENGINE CLUSTER LIGHTS STARTED COMING ON. AIR BAG WARNING, ABS, TRACTION CONTROL, CHECK ENGINE AND BRAKE WARNING LIGHTS AS WELL AS THE SPEEDOMETER FAILING TO WORK. WE HAVE HAD THE VEHICLE IN OVER 12 TIMES IN THE PAST 5 YEARS FOR THIS RECURRING PROBLEM. THE VEHICLE IS NOW OUT OF WARRANTY BUT THE PROBLEM IS STILL HAPPENING. I HAVE BEEN TOLD BY A NON CHRYSLER MECHANIC THAT THE HARNESS THAT GOES TO THE ABS MODULE HAS A CONNECTOR NEAR THE WHEEL WELL. THE DEALERSHIP HAS TRIED ON MANY OCCASIONS TO SEAL THIS CONNECTOR. I UNDERSTAND LATER MODELS HAVE A CORRECTED HARNESS. THE MECHANIC TOLD ME THE CONNECTOR WAS REPAIRED PREVIOUSLY BY SPLICING THE WIRES OF THE HARNESS NEAR THE CONNECTOR. THIS WAS NOT A FACTORY AUTHORIZED REPAIR. THE CONNECTOR AND THE ABS MODULE ARE ONCE AGAIN FRIED AND MELTED. THE VEHICLE HAS NEVER HAD ABS, TRACTION CONTROL OR AIR BAGS WORKING FOR MORE THAN A MONTH AFTER EACH REPAIR ATTEMPT. SINCE THE WARRANTY EXPIRED ON THE VEHICLE, I HAVE HAD IT IN ONE TIME FOR A REPEATED ATTEMPT TO FIX IT. I HAD A BATTLE TRYING TO GET THE WORK DONE AS A WARRANTY ISSUE. THEY CHARGED ME OVER $300 TO TRACE THE PROBLEM WHICH IT HAD BEEN IN FOR 11 TIMES EARLIER. I AM THROUGH TRYING TO GET THIS DEALERSHIP TO REPAIR THE PROBLEM. MY WIFE IS CURRENTLY DRIVING A CAR WITHOUT ABS, TRACTION CONTROL OR AIR BAGS. *TR
Air bags, Nov 24, 2008, crash
DODGE DURANGO SUV , MODEL SLT 4WD 4.7 8 CYLINDER ENGINE NEEDS A NEW CLOCK SPRING TO MEET MASSACHUSETTS INSPECTION REQUIREMENTS AFTER VEHICLE ACCIDENT. AUTO BODY SHOP LOCATED IN ANDOVER MA (WOODSWORTH MOTORS). CANNOT FIND REPLACEMENT FOR CLOCK SPRING AFTER ALMOST 3 WEEKS OF EFFORT. PLEASE ADVISE ASAP FOR POTENTIAL SOURCE, NEW OR USED. HAVE BEEN W/O AN VEHICLE, EXCEPT FOR RELATIVES LOAN VEHICLE--AUTO BODY SHOP STILL SEARCHING FOR PART. PLEASE RESPOND ASAP! *TR
Air bags, Aug 20, 2008
I ALONG WITH HUNDREDS OF OTHER PEOPLE HAVE A VEHICLE WITH THE AIRBAG LIGHT ON. I AM NOT SURE WHY DODGE HASN'T ISSUED A RECALL ON WHATEVER COMPONENT IS CAUSING THIS PROBLEM. I THINK BECAUSE THE AIRBAG IS A "LIFE SAVING" DEVICE, THEY SHOULD BE MADE TO ISSUE A RECALL IMMEDIATELY. I HOPE YOU GUYS CAN FIND A SOLUTION TO THIS POTENTIALLY DEADLY PROBLEM. THERE ARE HUNDREDS OF COMPLAINTS IN DOZENS OF FORUMS ABOUT THIS PARTICULAR VEHICLE. *TR
Air bags, Dec 26, 2007, crash
I HIT A TELEPHONE POLE WITH THE FROND END OF MY DODGE DURANGO, AND MY AIR BAG NEVER DEPOLYED. *TR
Service brakes, Hydraulic, Air bags, Nov 20, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT HEARD A LOUD SCRATCHING NOISE WHEN SHE DEPRESSED THE BRAKE PEDAL. AS OF NOVEMBER 20, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE; HOWEVER, THEY STATED THAT THE FAILURE WAS A NORMAL OCCURRENCE. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 67,000.
Air bags, Seat belts, Nov 2, 2005, crash
I HAD A WRECK IN MY 2004 DODGE DURANGO 10/27/05. MY AIRBAG DID NOT DEPLOY NOR DID MY SHOULDER RESTRAINT KEEP ME FROM HITTING THE STEERING COLUMN. *JB
Air bags, Aug 16, 2005
MY 2004 DODGE DURANGO HAS BEEN TAKEN IN FOR REPAIR FOR A DEFECT IN THE AIR BAG SYSTEM SEVERAL TIMES WITHOUT ANYONE BEING ABLE TO REPAIR IT. THE DEFECT IS IN THE NEW SYSTEM OF PASSENGER SEAT AIR BAG WHERE THE SEAT WEIGHT DECIDES IF THE AIR BAG SHOULD BE ON OR OFF. MY SYSTEM DISABLES THE ENTIRE SYSTEM ON A REGULAR BASIS FOR NO APPARENT REASON AND THE SEAT HAS TO BE RECALIBRATED FOR THE LIGHT TO BE RESET. THIS IS VERY ALARMING AS I DRIVE MOST OF THE TIME WITHOUT ANY AIR BAGS. ONE TIME WHEN IT WAS IN FOR REPAIR THE DEALERSHIP GAVE ME A 2005 DODGE CARAVAN TO DRIVE AND IT ALSO HAD THE MAIN AIRBAG LIGHT AS WELL AS THE PASSENGER LIGHT ON AND WHEN I INQUIRED AS TO WHY I WAS TOLD BY AN EMPLOYEE THAT ALL OF THE CARAVANS CAME IN THAT WAY AND WERE AWAITING SENSORS. MINE WAS NEVER DETERMINED TO NEED A SENSOR BECAUSE ALL THEY DO IS SEE WHAT THE MAIN COMPUTER SAYS AND IT KEEPS SAYING TO RECALIBRATE THE SEAT WHICH SEEMS OBVIOUS THAT THERE IS MORE TO IT. I THINK THIS DESIGN IS FLAWED AND IS A VERY DANGEROUS SITUATION FOR THE GENERAL PUBLIC TO BE PLACED IN AND IT NEEDS TO BE INVESTIGATED. I AM TRYING TO GET CHRYSLER TO GIVE ME A REFUND AS THE MICHIGAN LEMON LAW STATES BUT THEY ARE DRAGGING THEIR FEET. I KNOW OF OTHER PEOPLE WHO HAVE 2004 DURANGOS AND HAVE HAD THIS PROBLEM ALSO. I CAN IMAGINE HOW MANY PEOPLE ARE DRIVING AROUND WITH THESE VEHICLES EVERY DAY WITHOUT THE SAFETY OF AIR BAG AND ARE TRYING THEIR BEST TO GET THE DEALERSHIPS TO REPAIR IT WITHOUT THE DEALERSHIPS KNOWING HOW TO. *JB
Air bags, May 16, 2005
SINCE PURCHASING MY 2004 DURANGO I HAVE CONTINUEOUSLY HAD PROBLEMS WITH THE AIR BAG LIGHT COMING ON AND DISABLING THE WHOLE SYSTEM. I HAVE HAD IT IN FOR REPAIRS WITH 2 DIFFERENT DEALERSHIPS 7 TIMES. IT SEEMS TO BE A PROBLEM WITH THE NEW PASSENGER SEAT TECHNOLOGY WHERE THE SEAT ITSELF DETERMINES IF THE AIR BAG SHOULD BE ON OR OFF BY WEIGHT. INSTEAD OF WORKING PROPERLY MINE JUST SHUTS THE WHOLE SYSTEM DOWN WHEN IT IS CONFUSED SUCH AS SOMEONE EXITING THAT SEAT WHILE THE VEHICLE IS RUNNING. NOTHING IS SHOWING THE THE COMPUTER EXECT THAT THE SEAT NEEDS CALIBRATING. NO ONE SEEMS TO KNOW WHY THIS KEEPS HAPPENING BUT WHEN I GOT MY LOANER, A NEW DODGE CARAVAN THIS VEHICLE ALSO HAD THE AIR BAG LIGHT ON AND WHEN I INQUIRED I WAS TOLD THAT ALL THE CARAVANS THAT CAME IN HAD THIS PROBLEM. IT SEEMS TO ME THAT THERE IS SOMETHING TERRIBLY WRONG WITH THIS SYSTEM AND I WOULD RATHER HAVE A SYSTEM WHERE I CAN TURN OFF OR ON THE AIRBAG INSTEAD OF DRIVING WITH NO AIR BAG PROTECTION AT ALL.
Air bags, Seat belts, Seats, Jan 11, 2005, crash
I HYDROPLAINED OFF THE ROAD, AND HIT A TELEPHONE POLE AT ABOUT 60 MPH. I SMASHED THE DRIVER SIDE FENDER INTO THE MOTOR, AND BROKE THE FRAME. ALSO, I BROKE BOTH SEATS IN THE FRONT BACK.THE DODGE INVESTIGATOR TOTALED IT . I ASKED DODGE WHAT THE WERE GOING TO DO, THEY SAID THAT I HAD TO HIT THE POLE DIRECTLY IN THE FRONT. I GUESS THE FRONT FENDER ISN'T FRONT ENOUGH, OR BREAKING THE FRAME IN THE FRONT ISN'T ENOUGH. THE SEATS BROKE BACK AND MY SEATBELT DIDN'T KEEP ME IN MY SEAT, I ENDED UP IN THE BACK. I AM STILL HAVING PROBLEMS WITH MY BROKEN WRIST,L AND MY SHOULDER. THE HOOD IS SMASHED AGAINST THE WINDSHIELD, THE FRONT BUMPER TORE OFF.*AK
Suspension, Air bags, Dec 21, 2004, crash
I WAS RETURNING FROM A LUNCHEON WITH AN ESTIMATING FIRE MARSHALL FOR WEST VIRGINIA AND A NICHOLAS COUNTY DEPUTY SHERIFF. WHEN DRIVING HOME TO BRAXTON COUNTY I SUDDENLY FELT A SUDDEN JERK IN THE STEERING WHEEL, AND THEN BEGAN TO LOSE CONTROL OF THE VEHICLE. I STRUCK A GUARD RAIL HEAD ON, AND THE AIR BAGS FAILED TO DEPLOY. VEHICLE THEN ROLLED SEVERAL TIMES, ENTRAPPING ME INSIDE AND UPSIDE DOWN. IT WAS NOTED LATER THAT THE LEFT FRONT WHEEL HAD BROKEN LOOSE. NO OTHER VEHICLES WERE INVOLVED. I WAS TRANSPORTED TO BRAXTON COUNTY MEMORIAL HOSPITAL WHERE I WAS EXAMINED AND KEPT OVER NIGHT FOR OBSERVATION. I SUSTAINED NO BROKEN BONES, BUT SUFFERED SEVERAL CONTUSIONS WHICH CAUSED SEVER PAIN. DEALER WAS TOLD THE NEXT MORNING WHEN I WAS RELEASED FROM THE HOSPITAL, BUT WAS ONLY INTERESTED WHEN THE INSURANCE ADJUSTER WOULD BE HERE TO LOOK AT THE VEHICLE. IT IS A 2004 DODGE. DURANGE MANUFACTURED IN NOVEMBER 2003. I AM VERY UPSET AT THE DEALER AND THE MANUFACTURER OF THE VEHICLE DUE TO THE FACT THAT I WAS IN TO THE GARAGE ON DECEMBER 17TH FOR A RECALL ON THE POSITIVE BATERY CABLE TO BE FIXED DUE TO RUBBING ON THE UPPER CONTROL ARM. I RESPONDED TO THE RECALL NOTICE THE VERY DAY I RECEIVED IT. I ASK THE MECHANIC TO PUT THE VEHICLE ON THE HOIST, AND AT LEAST LOOK AT THE FRONT END COMPONETS, BUT WAS TOLD THAT IT WAS A 2004 MODEL, AND IT WAS NOT SUBJECT TO A RECALL CONCERNING THAT PROBLEM, AND THAT THEY WERE VERY BUSY. THANK YOU IN ADVANCE FOR YOU TIME IN THIS MATTER, AND I HOPE IT WILL PREVENT SOMEONE ELSE FROM HAVING THE SAME EXPERIENCE I DID, AND SAVE THEM THE PAIN AND SUFFERING I AM, OR THE POSSIBLITY OF BEING KILLED. I INVESTIGATED AUTOMOBILE FATALITIES OFTEN IN WEST VIRGINIA. I DON'T WANT MYSELF OR ANYONE ELSE TO BE A STATISTIC.*AK
Air bags, Dec 17, 2004, crash
THE CONSUMER WAS T-BONED BY ANOTHER VEHICLE ON THE MIDDLE, REAR SIDE AT 20 MILES PER HOUR. THE CURTAIN AIR BAGS DID NOT DEPLOY UPON IMPACT. *JB
Service brakes, Air, Engine and engine cooling, Air bags, Structure, Wheels, Oct 14, 2004
NOT EVEN MAKING MY FIRST PAYMENT YET, MY CAR HAS SEEN THE SHOP SEVERAL TIMES AND STILL NOT FIXED. MY BRAKE LINE WAS "CROSS TREADED" IN THE ASSEMBLY LINE. THERE FOR I HAD VERY LITTLE BRAKE FLUID LEFT (ONLY 2 WEEKS AFTER BUYING THE CAR) AND THE FLUID LEAKED ON MY RIM WHICH NOW HAS TO BE REPLACED BUT IS ON BACK ORDER TILL "WHENEVER". I WAS WITH OUT MY NEW CAR FOR OVER A WEEK FOR THIS PROBLEM. THEN I HAVE TO GET THE BUMPER REPLACED DUE TO FADING WHICH THE SERVICE DEPT SAYS HAS HAPPENED TO SEVERAL DURANGO'S AND PT CRUISERS. THIS WILL BE A 2-3 DAY PROCESS ONCE CHRYSLER FIGURES OUT HOW THEY ARE GOING TO REPAIR SINCE THEY HAVE STOPPED REPLACING. (THIS WILL BE MORE TIME WITH OUT MY NEW CAR.) THEN IT WAS IN THE SHOP BECAUSE THE RADIATOR CAP WAS NOT PUT ON CORRECTLY DURING ASSEMBLY AND IT LOOSENED. ALL THE COOLENT LEAKED AND CAUSED THE CAR TO OVERHEAT. LAST BUT NOT LEAST THE AIR BAG LIGHT CAME ON AND THEY SAID THAT THEY HAVE TO REPLACE THE IMPACT SENSOR SWITCH...WHICH YOU GUESSED IT... IS ON BACKORDER. THIS MIGHT OR MIGHT NOT BE THE PROBLEM BUT THEY CAN'T GO ANY FURTHER UNTIL THIS IS CHANGED OUT. SO ONCE AGAIN I WILL BE WITH OUT MY CAR. I HAVE TALKED TO ANOTHER SERVICE DEPARTMENT AND THEY WARNED ME THAT I SHOULDN'T BE DRIVING THIS CAR BECAUSE WITH OUT THE IMPACT SENSOR SWITCH, THE AIRBAGS WON'T DEPLOY ON IMACT. THIS CAR HAS BEEN TOO MUCH TROUBLE AND NOT WORTH THE HASSLE.THIS IS MY FIRST DODGE AND I WOULD NEVER RECOMMEND BUYING ONE. I UNDERSTAND THAT SOMETIMES THERE ARE JUST BAD APPLES IN THE BUNCH, BUT CHRYSLER AND THE DEALERSHIP HASN'T MADE EFFORTS TO FIX PROBLEMS. I JUST GET THE TYPICAL RUN AROUND.
Power train, Electrical system, Air bags, Vehicle speed control, Sep 14, 2004
THE VEHICLE'S RADIO STOPPED WORKING. *NM WHEN THE CONSUMER TRIED TO CHANGE LANES, HE NOTICED A DELAYED REACTION FROM THE TIME HE PRESSED THE ACCELERATOR TO THE RESPONSE OF THE VEHICLE. ON ANOTHER OCCASION, THE CHECK ENGINE LIGHT ILLUMINATED AND THE TRANSMISSION DOWN SHIFTED FOR A FEW SECONDS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND EXPLAINED ALL THE PROBLEMS HE HAD EXPERIENCED AND AFTER A DIAGNOSTICS TEST WAS DONE, THE DEALER STATED THE COMPUTER DISPLAYED A CODE AND THEY DID NOT KNOW WHAT IT WAS SO THEY ERASED IT. ONE MONTH LATER, THE CONSUMER EXPERIENCED THE SAME PROBLEM WITH THE RADIO AND WHEN HE ATTEMPTED TO PLACE THE VEHICLE IN PARK, THE GEAR SHIFTER DID NOT GO INTO THE PARK POSITION IT STAYED IN THE REVERSE POSITION. THE VEHICLE WENT BACK TO THE DEALER AND IT WAS DISCOVERED THAT 2 BOLTS AND A BRACKET WERE MISSING FROM THE TRANSMISSION SHIFTER. THE CONSUMER STATED THE CRUISE CONTROL DID NOT AND A NEW PROBLEM HAD SURFACED. THERE WAS A WARNING LIGHT ON THE DASHBOARD THAT READ PASS AIR BAG OFF. *JB
Air bags, Jul 30, 2004, crash
I WAS INVOLVED IN AN ACCIDENT ON JUNE 24, 2004 IN WHICH MY 2004 DODGE DURANGO WAS TOTALLED. I WAS TRAVELING AT APPROXIMATELY 60 MPH AND HIT ANOTHER VEHICLE BROADSIDE - I HIT THE DRIVERS SIDE OF THEIR VEHICLE STRAIGHT ON. THERE WAS SIGNIFICANT FRONT END DAMAGE, THE FRONT DOORS WERE NOT ABLE TO BE OPENED, THE ENGINE WAS DAMAGED AND THE FRONT AXEL SNAPPED ON IMPACT. THE AIRBAG DID NOT DEPLOY. WE CONTACTED CHRYSLER AND THEY DID AN "INVESTIGATION" AND WE WERE TOLD THAT THE ACCIDENT WAS NOT SEVERE ENOUGH AND THE RATE OF DECELERATION WAS NOT HIGH ENOUGH TO CAUSE THE AIRBAG TO DEPLOY. THEY SENT US A PAMPHLET WITH AIRBAG INFORMATION IN IT AND IN THE BOOKLET IT STATES THAT THE AIRBAG IS SET TO DEPLOY IN ACCIDENTS SIMILAR TO MINE AT 28 MPH. WE HAAVE NOT BEEN ABLE TO GET A STRAIGHT ANWER FROM THEM AS TO WHY IN OUR CASE THE AIRBAG DID NOT DEPLOY. I WENT FROM 60 MPH TO 0 IN ABOUT 20 FEET.*AK
Steering, Visibility, Air bags, Jun 23, 2004
WHEN TURNING STEERING WHEEL TO THE LEFT OR RIGHT STEERING WHEEL DOES NOT RETURN SMOOTHLY. THE DEALER REPLACED THE STEERING ARM BUT THAT DIDN'T CORRECT THE PROBLEM. *AK DURING THE TIME THE CONSUMER OWNED THE VEHICLE THE AIR BAG LIGHT ILLUMINATED AND THE REAR WIPER FELL OUT. *NM