2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: electrical system
243 reports, newest first. Show all
Electrical system, May 6, 2010, fire
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED ALL INTERIOR LIGHTS WERE ILLUMINATED. THE CONTACT THEN STARTED THE VEHICLE AND THE DASHBOARD CAUGHT ON FIRE. THE CONTACT CONFIRMED THE FAILURE HAD OCCURRED ON FOUR DIFFERENT OCCASIONS. ON THE FOURTH INCIDENT, THE ENGINE BLEW OUT. THE VEHICLE WAS TOWED TO THE DEALER ALL FOUR TIMES IN REGARDS TO THE FAILURE. THE DEALER REPLACED THE DASHBOARD CLUSTER ON EACH OCCASION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 109,000.
Electrical system, Apr 13, 2010, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR THE REPAIR BUT UPON ARRIVAL, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO BE ORDERED; SHE WAS TOLD THAT IT WAS SAFE TO DRIVE THE VEHICLE HOME. WHILE DRIVING HOME, THE CONTACT NOTICED SMOKE EMITTING FROM THE INSTRUMENT PANEL AND THE VEHICLE SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE; A REPORT WAS FILED. THE VEHICLE WAS TOTALED AND THE INSURANCE COMPANY PLANNED TO INVESTIGATE. THE CONTACT CALLED THE MANUFACTURER WHO ALSO STATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 107,154.
Engine and engine cooling, Electrical system, Apr 12, 2010
2004 DODGE DURANGO 4X4 W/5.7 HEMI ENGINE. CATASTROPHIC ENGINE FAILURE: ALL SERVICE PERFORMED AS PER MANUFACTURERS SPECIFICATIONS AT AN AUTHORIZED DODGE DEALER. TURNED THE IGNITION TO START THE TRUCK AND HEARD A LOUD NOISE. AFTERWARD, THE IGNITION WOULD NOT TURN OVER AND THE VEHICLE MADE A TICKING SOUND. HAD THE TRUCK TOWED TO THE DEALER THINKING IT MAY BE A FAILED BATTERY. AFTER REPLACING THE BATTERY (THE SERVICE TECHNICIAN ALSO SUSPECTED A BATTERY) THE CAR FAILED TO HOLD A CHARGE. UPON FURTHER INSPECTION ON THE RACK THE MECHANIC IDENTIFIED A SIGNIFICANT HOLE IN THE ENGINE BLOCK AND A SIGNIFICANT CRACK IN THE TRANSMISSION TO ENGINE INTERFACE. THE MECHANIC DEDUCED THAT AS AN ENGINE COMPONENT BLEW, THE FORCE OF WHICH SHORTED THE BATTERY, THE STARTER AND CRACKED THE TRANSMISSION INTERFACE. AFTER REMOVING THE BATTERY, THE TERMINAL TO THE NEGATIVE GROUND WAS DISLODGED, THE BATTERY WAS BULGING AT THE SIDES, AND THE ENGINE IS DEAD. CHRYSLER MOTOR COMPANY SAYS THEY HAVE NO PRIOR KNOWLEDGE OF ANY PROBLEMS WITH HEMI ENGINES, AND GIVEN THE CAR IS OUT OF WARRANTY..SORRY NOTHING THEY CAN DO. THIS IS A PROBLEM THAT EXISTS AND IS DOCUMENTED ON NHTSA AND OTHER PUBLIC FORUMS. THE OPTION PRESENTED BY CHRYSLER IS $5500 PLUS LABOR FOR A RE-MANUFACTURED ENGINE. ESTIMATED LABOR IS $1900. THE DEALER DOESN'T GET MUCH OF A BREAK FROM CHRYSLER FOR THIS ENGINE, BUT GETS ALL THE HASSLE FOR THE SHODDY WORK THE COMPANY SELLS. THIS IS A HEAVY DUTY TRUCK, AN ENGINE SHOULD NOT DIE AT 125,000 MILES. *TR
Electrical system, Interior lighting, Apr 9, 2010
I OWN A 2004 DODGE DURANGO THAT HAS A SAFETY RECALL ON IT IN 2007-2008 FOR A POTENTIAL FIRE IN THE CLUSTER PANEL. I EXPERIENCED A PROBLEM WITH THE INTERIOR LIGHTS AND HATCH LIGHT NOT GOING AND BROUGHT IT TO A DODGE DEALER TO HAVE IT LOOKED AT. THE SERVICE MGR TOLD ME THAT IT WAS THE CLUSTER PANEL (WHICH WAS THE RECALL ON THIS VEHICLE) THAT HAD TO BE DONE AGAIN. NOW CHRYSLER NO LONGER HAS THE PART AND DUE THE POTENTIAL FIRE HAZARD THE VEHICLE CAN NOT BE DRIVEN (ALL STATED IN THE EARLIER G07 SAFETY RECALL. I HAVE PUT 10 PHONE CALLS INTO THE DODGE CUST SERVICE LINE AND HAVE HEARD NO RESPONSE FROM THEM. PLEASE LET ME KNOW IF YOU CAN BE OF ANY HELP OR PERHAPS DIRECT ME TO SOMEONE WHO CAN. I HAVE 2 SMALL CHILDREN AND THIS IS MY ONLY MEANS OF TRANSPORTATION. THANK YOU *TR
Engine and engine cooling, Electrical system, Mar 4, 2010
MY 2004 DODGE DURANGO (5.7 L) SHUT OFF WHILE MY HUSBAND WAS DRIVING IT. WE WERE MAKING A LEFT HAND TURN INTO A PARKING LOT AND THE TRUCK SHUT OFF. HE BARELY MISSED HITTING ANOTHER CAR BECAUSE THE STEERING AND THE BRAKES WENT OUT. IT TOOK 4 TRIES TO GET THE TRUCK STARTED BACK UP. THIS HAS HAPPENED TO ME 2 OTHERS TIMES WHEN I WAS SITTING AT A RED LIGHT, THANKFULLY I WAS NOT DRIVING. THE TRUCK ALSO STALLS OUT EVERYTIME THERE IS A HEAVY RAIN. THE CHECK ENGINE LIGHT HAS NOT COME ON SO EVERY DEALERSHIP I'VE SPOKEN TO SAYS THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT, BUT THEY ARE AWARE THERE IS A PROBLEM. I USE THIS TRUCK TO DRIVE MY CHILDREN EVERYWHERE AND I DO NOT UNDERSTAND HOW THIS PROBLEM HAS NOT BEEN ADDRESSED. *TR
Electrical system, Feb 14, 2010
WHILE DRIVING 2004 DODGE DURANGO HEMI, HESITATES, HAS DIED A COUPLE OF TIMES. CAN'T STEER WHEN DIES. I HAVE BEEN READING ABOUT DODGE DURANGOS. THERE HAS BEEN THOUSANDS AND THOUSANDS OF THESE COMPLAINTS AND NOTHING HAS BEEN DONE ABOUT IT. THIS IS A VERY DANGEROUS SITUATION, ESPECIALLY WHEN YOU CAN'T CONTROL THE VEHICLE WHEN IT DIES, WHILE DRIVING. WE HAVE NOT DONE ANYTHING TO CORRECT THE SITUATION, BECAUSE NO CODE COMES UP TO TELL US WHAT IS WRONG. *TR
Seat belts, Electrical system, Nov 19, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. IN SEPTEMBER 2009 SHE NOTICED SMOKE COMING FROM THE ELECTRICAL INSTRUMENT PANEL. A LOCAL MECHANIC STATED THAT THE FAILURE WAS CAUSED BY PLASTIC WITHIN THE CLUSTER PANEL. THE DEALER STATED THAT THE FAILURE WAS REPAIRED PER RECALL 07V092000 ELECTRICAL SYSTEM: INSTRUMENT PANEL; HOWEVER, WHEN THE VEHICLE WAS TOWED TO THE DEALER THEY FOUND THAT THE RECALL WAS NOT REPAIRED. AFTER THE DEALER REPAIRED THE INSTRUMENT CLUSTER THE HORN AND SEAT BELT FAILED TO OPERATE NORMALLY. THE DEALER STATED THAT FAILURE WAS NOT CAUSED BY THE RECALL REPAIR; THEREFORE, THEY ARE NOT RESPONSIBLE. THE FAILURE AND THE CURRENT MILEAGE WERE NOT AVAILABLE. UPDATED 12/30/09 *CN ALSO WHEN THE CONSUMER UNLOCKED THE VEHICLE MANUALLY, THE ALARM GOES OFF AND WILL NOT STOP. UPDATED 12/30/09
Power train, Electrical system, Oct 23, 2009
2004 DODGE DURANGO LIMITED HEMI ENGINE. FOR NO REASON DRIVING DOWN ROAD THE SUV WILL STOP RUNNING AT ANY SPEED, YOU LOSE ALL POWER STEERING AND BRAKES, AND ARE JUST COASTING. HAPPENED 4 TIMES IN 3 MONTHS, "NO ONE AT DODGE KNOWS WHY" EVEN THOUGH EVERY SITE ON THE INTERNET, SHOWS THIS TO BE A PROBLEM ON ALL THE 2004'S WITH NO ANSWERS FROM DODGE. THEN AFTER 4TH TIME WENT TO RESTART ENGINE AND ENGINE BLEW, A CONNECTING ROD SNAPPED IN HALF, WHICH IS OBVIOUSLY A FORGERY/METALIGY ISSUE. EVERYONE ONE WHO HAS LOOKED AT THIS SAYS SO AND IS A COMMON PROBLEM IN ALL THE 2004'S. THIS WAS A $49,000 SUV, AND THIS IS TERRIBLE, DODGE JUST SAYS $9,000. NO COMMENT. I'M SURE PEOPLE HAVE DIED FROM THE FIRST ISSUE, LOSS OF POWER, WITHOUT STEERING OR BRAKES, BUT DOES THE ENGINE FREEZING LIKE THAT, INSTANTLY, CAUSE THE WEAK CONNECTING ROD TO SNAP. IF SOMEONE THERE IS DOING THERE JOB, THIS SHOULD BE RECALLED ASAP. I'M SURE PEOPLE ARE DIEING OVER THIS AND DODGE DOES NOT CARE, WILL NOT FIX,AND WILL NOT EVEN COMMENT ON. I HAVE BEEN TRYING SINCE JULY. PLEASE HELP IS THERE ANY WAY TO SEE THE OTHER COMPLAINTS THAT HAVE BEEN FILED ABOUT THIS. I HAVE TALKED TO 14 OTHER PEOPLE WITH THE SAME HEMI ENGINE, SAME YEAR WITH THE SAME EXACT PROBLEM, BUT HAD TO FIND THEM MYSELF SEARCHING THE INTERNET. IT'S AN OBVIOUS PROBLEM, THAT'S BEEN PROVEN, REPEATEDLY, WHAT CAN WE DO TO CHANGE FIX/THIS. THANK YOU, TOM *TR
Steering, Electrical system, Vehicle speed control, Equipment, Aug 11, 2009
CAR SOMETIMES STARTS WITHOUT ELECTRICAL RESPONSE: TURN THE IGNITION ON AND ENGINE STARTS BUT NO ELECTRICITY. DRIVING ON INTERSTATE 95 AND ALL ELECTRICITY TO ALL PANELS AND POWER STEERING SHUTS OFF. THIS HAPPENS OFTEN AND RESULTS IN HAVING TO COAST TO STOP ON THE SIDE OF THE INTERSTATE WITH LITTLE CONTROL OF THE VEHICLE. I HAVE TO RESTART ENGINE SEVERAL TIMES BEFORE ELECTRICAL RESPONSE IS RESTORED. A TUMBLER KIT WAS INSTALLED UNDER WARRANTY (SERVICE AT PRITCHARD DODGE IN ITHACA, NY IN APRIL OF 2005) TO RESET ELECTRICAL CIRCUIT AND IT HELPED BUT NEVER FIXED THE PROBLEM, BUT NOW PROBLEM IS BACK AND GETTING WORSE. I DO NOT HAVE THE LUXURY TO BUY ANOTHER CAR SO I HAVE USED IT, BUT NOW IS TOO DANGEROUS. *TR
Electrical system, Aug 4, 2009, fire
I RECEIVED A RECALL NOTICE IN NOV/DEC 2007 FROM DODGE REGARDING A RECALL ON MY 2004 DODGE DURANGO. I IMMEDIATELY MADE AN APPOINTMENT UPON RECEIVING THE NOTICE AND HAD IT REPAIRED ON JAN.2, 2008. THE RECALL WAS FOR A WIRING CLUSTER BEHIND THE INSTRUMENT PANEL , IT WOULD MALFUNCTION RESULTING IN A FIRE. RECENTLY WHILE ON A CAMPING TRIP WITH MY CHILDREN, BROTHER AND SISTER IN LAW AND MY SISTER AND HER FAMILY THE CAR CAUGHT FIRE. IT HAD BEEN PARKED SINCE APPROXIMATELY 5:00 THE DAY BEFORE. WE WOKE UP ON SUNDAY MORNING AND WERE STANDING AROUND THE CAMPFIRE AND ALL OF A SUDDEN THE HORN ON MY CAR BEEPED. I IMMEDIATELY CHECKED TO MAKE SURE ALL THE KIDS WERE ACCOUNTED FOR AND THEY WERE. MY 12 YEAR OLD SON RAN DOWN AND YELLED BACK THE CAR WAS ON FIRE. I LOOKED DOWN AND SAW FLAMES SHOOTING FORM THE WINDSHIELD AND THE TOP OF THE CAR. NONE OF US HAD A FIRE EXTINGUISHER BUT SOMEONE YELLED GRAB THE COOLERS BECAUSE IT HAD BOTTLED WATER IN THERE. WE QUICKLY DOUSED THE FIRE WITH WATER AND EXTINGUISHED IT. THE FIRE DEPT. CAME OUT AND SAID THEY BELIEVED THE FIRE STARTED BEHIND THE INSTRUMENT PANEL IN THE DASH. I FILED A REPORT WITH MY INSURANCE AND THE ADJUSTER LOOKED AT THE CAR AND TOTALED AND CONCURRED WITH WHAT THE FIRE DEPT. HAD SAID. I FILED A CLAIM WITH CHRYSLER AND THEIR RESPONSE TO ME WAS THAT "YOUR CAR IS OUT OF WARRANTY,WE'RE SORRY BUT WE CAN'T HELP YOU". I AM HIGHLY UPSET ABOUT THIS. IF I HAD BEEN DRIVING THIS CAR WHEN THE PROBLEM OCCURRED NOT ONLY WOULD I HAVE NOT MADE IT OUT BUT MY FOUR CHILDREN(TWO OF WHOM ARE IN CAR SEATS) WOULD HAVE MET CERTAIN DEATH. I NEED YOUR HELP INVESTIGATING THIS. MY CAR IS AT A SALVAGE LOT IN GREENSBORO, NC AND THIS NEEDS TO BE INVESTIGATED. CHRYSLER DIDN'T EVEN TAKE THE TIME TO LOOK AT IT. THEIR RESPONSE IS NOT RIGHT AND I SHOULD NOT BE PENALIZED FOR THEIR NEGLIGENCE. I REALLY NEED YOUR HELP HERE. THANKS SO MUCH! *TR
Electrical system, Exterior lighting, Interior lighting, Jul 30, 2009
OUR 2004 DODGE DURANGOS INTERIOR AND EXTERIOR LIGHTS FLASH ON AND OFF INTERMITTENTLY. IT HAPPENED ONLY A FEW TIMES IN THE BEGINNING, BUT AS WE WERE TRAVELING IT DID IT MORE CONTINUOUSLY ON AND OFF. DURING THE DAY IT WAS NOT AS NOTICEABLE, BUT AS NIGHT FALLS AND YOU ARE DRIVING EVERYTHING GOES DARK FOR A FEW SECONDS, WE HAVE A PROBLEM. AFRAID TO DRIVE AT NIGHT. ASKED DODGE ABOUT IT AND THEY SAY IF IT DOESN'T HAPPEN WHERE THEY CAN SEE IT THERE IS NOTHING THAT CAN BE DONE. THERE ARE ONLY 42,000 MILES ON OUR VEHICLE. CHECKED RECALLS AND THEY SAY WE ARE UP TO DATE ON ALL RECALLS.*TR
Engine and engine cooling, Electrical system, Jul 22, 2009
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 8 MPH IT STALLED AND SHUT OFF. THE ELECTRICAL INSTRUMENT PANEL DISPLAYED A MUFFLER SIGN AND THE LIGHTS SHUT OFF; HOWEVER, THE DEALER STATED THAT IT WAS NOT RELATED TO RECALL 07V092000, ELECTRICAL SYSTEM, INSTRUMENT PANEL. THE ELECTRICAL INSTRUMENT PANEL WAS REPLACED ON THREE OCCASIONS. THE DEALER STATED THAT THE REPLACEMENTS WERE CONSIDERED AS GOOD WILL REPAIRS. THE DEALER ALSO ADVISED THEM TO HAVE THE VEHICLE DIAGNOSED BY A DEALER IN THE STATE. THE MANUFACTURER AND THE STATE ATTORNEY GENERAL HAVE BEEN NOTIFIED; HOWEVER, THE MANUFACTURER HAS NO RECORD OF THE COMPLAINT. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE IA 86,384. THE DEALER DIAGNOSED THE FAILURE AND STATED THERE WERE OTHER COMPONENTS THAT CAUSED THE FAILURE INCLUDING THE BATTERY. THE STEERING WHEEL ALSO LOCKED AND THE VEHICLE SHUT OFF. IN JAN 09 ANOTHER DEALER STATED THE FAILURE WAS NOT RELATED TO THE INSTRUMENT PANEL; HOWEVER, THE DIAGNOSTIC MACHINE INDICATED THAT IT WAS. THE CONSUMER STATED THE VEHICLE OVERHEATS AT TIMES. IT MAY OCCUR AT ANYTIME WHETHER THE VEHICLE IS IN IDLE OR WHILE DRIVING. ALSO, IF THE DOORS ARE OPENED FOR MORE THAN 5 MINUTES THE VEHICLE WILL NOT START. IN ORDER TO GET THE VEHICLE TO START, A JUMPER CABLE MUST BE USED. THE CONSUMER WAS INFORMED RECALL 07V092000 DID NOT APPLY TO HER VEHICLE. UPDATED 08/07/09.*JB UPDATED 8/18/09 *CN THE VEHICLE STALLED ON THE HIGHWAY, DURING RAINY CONDITIONS. UPDATED 08/21/09.*JP
Engine and engine cooling, Electrical system, Jul 9, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE HAS BEEN RANDOMLY OVERHEATING. THE FAILURE OCCURS WHILE THE VEHICLE IS BEING DRIVEN BETWEEN 30- 55 MPH. THE CONTACT MUST PULL THE VEHICLE OVER AND WAIT FOR IT TO COOL DOWN. IF THE DOORS ON THE VEHICLE ARE OPENED FOR MORE THAN FIVE MINUTES, THE VEHICLE WILL NOT START. IN ORDER FOR IT TO RESTART, THE VEHICLE MUST BE JUMPED WITH JUMPER CABLES. THE VEHICLE HAS NOT YET BEEN TAKEN TO THE DEALER. THROUGH ONLINE RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE MANUFACTURER STATED THAT THE RECALL DID NOT APPLY TO HER VEHICLE. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 80,000.
Electrical system, Exterior lighting, Interior lighting, May 8, 2009
I BOUGHT MY 2004 DODGE DURANGO IN 2005 JANUARY WITH 666 MILES ON THE TRUCK. THE FIRST YEAR I HAD NO PROBLEMS AT ALL UNTIL ABOUT MARCH 2006 I WAS DRIVING FROM WASHINGTON STATE TO CALIFORNIA WHEN I NOTICE THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND HAD IT CUT OFF IN CALIFORNIA. WELL, ON MY WAY BACK TO WASHINGTON STATE AFTER A WEEK I NOTICE THE CHECK ENGINE LIGHT CAME BACK ON I TOOK IT BACK TO THE DEALERSHIP FOR REPAIR. THE DEALERSHIP CUT OFF THE LIGHT AND TOLD ME THERE WAS A RECALL OUT ON THE 2004 DODGE DURANGO TO FIX THE INSTRUMENT PANEL. SO I TOOK THE 2004 DODGE DURANGO BACK IN TO FIX THE RECALL PROBLEM AND THEY SAID IT WAS FIXED. WELL, IN THE SUMMER OF 2006 I WAS DRIVING MY 2004 DODGE DURANGO WHEN THE LIGHTS STARTS TO GO OFF AND ON WHILE I WAS ON THE HIGHWAY. IT WAS RAINING HARD AND THEN MY CHECK ENGINE LIGHT COMES ON AGAIN, SO I JUST LEFT THE LIGHT ON. NOW I'M DRIVING AROUND IN MY 2004 DODGE DURANGO IN THE RAIN WHEN I GO TO PUT GAS IN IT WHEN I STOP. ALL OF A SUDDEN ALL MY INTERIOR LIGHTS STARTS TO GO ON AND OFF WITH MY HEADLIGHTS GOING OFF AND ON. THE WINDSHIELD WIPERS DID NOT WORK SO I CUT THE VEHICLE OFF FOR A MINUTE. WHEN I TURN ON THE VEHICLE I COULD NOT MOVE IT OUT OF PARK AND ALL THE LIGHTS WAS ON. SO, I LEFT THE VEHICLE THERE IN A PARKING SPOT AND WALK BACK TO WORK. I LATER CAME BACK TO THE VEHICLE ABOUT 2 HOURS LATER AND I STARTED UP THE VEHICLE AND THE GEAR SHIFT WORKED. SO I DROVE BACK TO MY OFFICE AND USE THE COMPUTER TO SEE IF ANYONE ELSE WAS HAVING THESE TYPES OF PROBLEMS AND WHAT DO YOU KNOW I'M NOT THE ONLY ONE. I TOOK IT TO THE DEALERSHIP LIKE I WAS TOLD BY HEADQUARTERS AND THEY GAVE ME SOME PAPERWORK TO GO TO ME LOCAL DODGE DEALERSHIP. THE DEALERSHIP MADE ME PAY FOR A DIAGNOSTIC ON MY VEHICLE AND SAID IT WAS FROM WATER INTRUSION IN THE JUNCTION BLOCK AND MY WARRANT DOES NOT COVER IT. HEADQUARTERS TOLD ME TO OPEN A BLOG AND TRY TO GET A RECALL STARTED. BUT IN THE MEAN TIME CALL YOUR INSURANCE COMPANY. LIVES ARE AT STAKE. *TR
Electrical system, Visibility, May 8, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HAS EXPERIENCED SEVERAL FAILURES WITH THIS VEHICLE FROM THE DATE OF PURCHASE. IN RAINY WEATHER CONDITIONS, THE INSTRUMENT PANEL COMPLETELY FAILS, THE HEADLIGHTS BLINK ON AND OFF, THE WINDSHIELD WIPERS DO NOT WORK, AND THE GEAR SHIFTER WILL NOT SHIFT INTO GEAR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY FOUND WATER IN THE JUNCTION BOX, WHICH CAUSED CORROSION TO THE WIRING SYSTEM. THEY ALSO FOUND A SMALL CRACK IN THE WINDSHIELD, WHICH ALLOWED WATER TO LEAK INTO THE JUNCTION BOX. THE VEHICLE IS BEING REPAIRED AT THE COST OF $3,800. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 71,000.
Electrical system, Visibility, Mar 18, 2009, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR OR SO, IT CAUGHT FIRE. AFTER FURTHER INSPECTION, IT WAS CONCLUDED THAT THE BLOWER MOTOR WAS THE POSSIBLE CAUSE OF THE FIRE. THE INSURANCE COMPANY IS IN THE PROCESS OF INVESTIGATING THE FAILURE. THE CONTACT HAS PICTURES AND A REPORT FROM THE FIRE DEPARTMENT, WHICH BOTH DESCRIBE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 04-14-09 *BF UPDATED 04/15/09. *JB
Electrical system, Mar 9, 2009
ON SATURDAY 2/28/09 I NOTICED MY CARS THERMOSTAT ELEVATED TO H=HIGH. I CALLED THE DEALER THEY ADVISED ME TO BRING I IN. THEY HELD THE CARD FOR 4 DAYS ,BUT CALLED ON THE 3RD DAY TO TELL ME THE DIAGNOSTICS STATED I NEED TO CHANGE THE FAN CLUTCH ALTHOUGH IT'S WORKING FINE, HE ALSO STATED WHILE HE'S IN THEIR HE MIGHT AS WELL CHANGE THE THERMOSTAT AND A BELT NEAR THE FAN.. HOWEVER WHEN QUESTIONED IF THIS WOULD SOLVE THE PROBLEM HIS RESPONSE WAS I CANNOT GUARANTEE ANYTHING. TODAY I'M HAVING THE SAME PROBLEM AND I TOOK IT BACK TO THE DEALER AND HIS REPLY IS OH -WELL WE NEED TO LOOK FOR SOMETHING ELSE AND BY THE WAY YOU CAR IS 5 YEARS OLD AND THINGS HAPPEN..MY CAR IS 5 YEARS OLD WITH 43K MILES. MY CONCERN IS IN REGARDS TO THE RECENT RECALL ON SOME 2004 DODGE DURANGO HAVING A PROBLEM WITH THE ELECTRICAL PANEL CATCHING FIRE. I WOULD LIKE TO FIND OUT MOORE SPECIFICS REGARDING THE REASON FOR SUCH A PROBLEM . I'M TRYING TO TROUBLE SHOOT MY PROBLEM TO SEE IF I'M WITHIN THE SCOOP OF THE RECALL. *TR
Engine and engine cooling, Electrical system, Jan 26, 2009, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHEN THE CONTACT FIRST PURCHASED THE VEHICLE, THE OIL LIGHT WOULD ILLUMINATE, INDICATING THAT AN OIL CHANGE WAS NEEDED. THE VEHICLE ALSO SHUT OFF AT LEAST FIVE TIMES ON THE FREEWAY. IT WOULD USUALLY IMMEDIATELY RESTART, BUT THEN KICK BACK AFTER IT WOULD START. SHE TOOK THE VEHICLE TO THE DEALER AND ASKED ABOUT RECALLS AND OTHER COMPLAINTS AND WAS INFORMED THAT NONE WERE AVAILABLE. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V528000 (ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH). THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THEY DID NOT HAVE THE PARTS AVAILABLE. SHE TOOK THE VEHICLE BACK TO THE DEALER NUMEROUS TIMES, BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. SHE CONSTANTLY CHANGED THE OIL IN THE VEHICLE AND WOULD GO THREE WEEKS BEFORE THE OIL INDICATOR WOULD ILLUMINATE AGAIN. THE VEHICLE BEGAN TO SMOKE UNDER THE HOOD AND SHE RETURNED TO THE DEALER. THE CONTACT NOTICED A CHEMICAL SMELL AND USED AN EXTINGUISHER TO PREVENT ANY FURTHER DAMAGE. SOMEONE ATTEMPTED TO PLACE THE VEHICLE INTO DRIVE, BUT IT WOULD NOT BUDGE. THE VEHICLE WAS THEN PLACED INTO REVERSE, WHICH CAUSED MORE SMOKE EMISSION. THE VEHICLE WAS TOWED TO THE NEW DEALER AND THE CLUSTER WAS REPLACED WITH A DEFECTIVE PART. THE CONTACT THEN NOTICED HEADLIGHT, DOME LIGHT, VANITY LIGHT, AND WINDOW ISSUES. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY CHARGED HER FOR THE DIAGNOSTIC AND STATED THAT THE CLUSTER WAS DEFECTIVE. AFTER THEY REPAIRED THE CLUSTER AGAIN, THE ISSUE SEEMED TO WORSEN AND THE HORN BEGAN HONKING INTERMITTENTLY. SHE SPOKE WITH THE DEALER AND MANUFACTURER, BUT THEY OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 72,300 AND FAILURE MILEAGE WAS APPROXIMATELY 5.
Electrical system, Jan 20, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT TOOK HIS VEHICLE TO THE DEALER FOR ROUTINE INSPECTION AND VARIOUS WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. A TECHNICIAN STATED THAT NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) WAS OUTSTANDING ON HIS VIN. THE TECHNICIAN FURTHER STATED THAT HE WOULD HAVE TO REPLACE THE CLUSTER AT THE COST OF $700 BECAUSE THE REMEDY WAS TO REPAIR THE DOME LIGHTS. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 69,940.
Electrical system, Jan 14, 2009
COMPONENT: UNKNOWN OR OTHER DETAILS: 2004 DURANGO WITHIN THE PAST 12 MONTHS HAS STALLED 3 TIMES WHILE DRIVING AND WAS ABLE TO IMMEDIATELY START BACK UP. ALSO, THE RADIO FROM TIME TO TIME WILL NOT WORK, SAME ISSUE WITH THE KEYLESS ENTRY. I'VE TAKEN THE CAR TO DEALERSHIPS AND NO ONE CAN PINPOINT A PROBLEM. THE ENGINE LIGHT ALSO BEEN ON AND OFF FOR A YEAR. THE DEALERSHIP "FLASHES" IT'S COMPUTER TO RESET THE LIGHT. *TR
Electrical system, Jan 12, 2009
2004 DURANGO WITHIN THE PAST 12 MONTHS HAS STALLED 3 TIMES WHILE DRIVING AND WAS ABLE TO IMMEDIATELY START BACK UP. ALSO, THE RADIO FROM TIME TO TIME WILL NOT WORK, SAME ISSUE WITH THE KEYLESS ENTRY. I'VE TAKEN THE CAR TO DEALERSHIPS AND NO ONE CAN PINPOINT A PROBLEM. THE ENGINE LIGHT ALSO BEEN ON AND OFF FOR A YEAR. THE DEALERSHIP "FLASHES" IT'S COMPUTER TO RESET THE LIGHT. *TR
Electrical system, Jan 11, 2009
MY 2004 DODGE DURANGO IS HAVING ELECTRICAL ISSUES. MOST OF MY LIGHTS ON MY INSTRUMENT PANEL STAY ON AT ALL TIMES, MY SPEEDOMETER OR ODOMETER WILL NOT WORK AND MY HEATING AND A/C WILL NOT WORK. MY REAR DEFROST AND REAR WIPER WILL ALSO NOT WORK. DEALERSHIP REFLASHED MY COMPUTER AND UPDATED COMPUTER BUT HAD NO AFFECT AT ALL. EVERYTHING ON THE EXTERIOR WORKS GREAT AND RUNS GREAT. *TR
Electrical system, Interior lighting, Dec 26, 2008, fire
2004 DODGE DURANGO INTERIOR LIGHTS WOULD NOT GO OFF. NEXT MORNING WENT TO START THE TRUCK SMOKE AND THEN FLAMES ENGULFED THE TRUCKS HAD TO CALL 911 TO HAVE FIRE PUT OUT. I WAS TOLD BY LOCAL DEALER AFTER RECALL CAME OUT NOT TO WORRY ABOUT THE RECALL THAT IT WAS A PAIN TO CHANGE THE PART OUT AND THAT THEY NEVER SAW ANY PROBLEMS WITH ANY OF THE ONES THEY HAD CHANGED BEFORE. *TR
Electrical system, Interior lighting, Dec 2, 2008
OUR 2004 DODGE DURANGO SEEMS TO HAVE A PROBLEM WITH ITS CTM UNIT. THE INTERIOR LIGHTS WILL NOT TURN OFF PROPERLY. I HAVE FOUND NUMEROUS INSTANCES OF THIS SAME PROBLEM IN MY SEARCHING THE INTERNET. THIS UNIT SHOULD BE RECALLED BY DODGE SINCE THE PREVIOUS MODEL YEAR HAD A PROBLEM WITH THE SAME CTM COMPONENT. *TR
Electrical system, Nov 26, 2008
I PURCHASED A 04 DODGE DURANGO 1-1/2 MONTHS AGO. I WAS ONLY GIVEN 1 KEY. THEY KEYLESS ENTRY AND KEY ARE ONE. THE KEYLESS ENTRY DOES NOT LOCK OR UNLOCK THE VEHICLE. THE PRONG THAT HOLDS THE BATTERY DOWN BREAKS OFF EASILY. IF YOU TRY TO MANUALLY UNLOCK THE VEHICLE IT SETS OFF THE ALARM.I AM UNABLE TO LOCK MY VEHICLE UNLESS I SET THE ALARM OFF. I HAVE CHANGED THE BATTERY, STILL DOESN'T HELP. I LOOKED UP ON THE INTERNET AND FOUND THIS HAPPENS WITH THIS VEHICLE OFTEN BECAUSE IT IS POORLY MADE. I WAS TOLD I HAD TO PAY $200 TO REPLACE THE KEY AND IT WILL MOST LIKELY HAPPEN AGAIN. THERE SHOULD BE A RECALL ON THIS ITEM AS IT HAPPENS OFTEN AND I AM UNABLE TO LOCK MY VEHICLE WHICH MAKES IT MORE LIKELY FOR MY VEHICLE TO BE BROKEN INTO. THE WARRANTY DOES NOT COVER THIS ITEM, HOWEVER I READ ON OTHER CASES THAT EVENTUALLY THIS ISSUE LEADS TO THE SECURITY SYSTEM LOCKING DOWN AND THE VEHICLE NOT WORKING. MY ISSUE HAS YET TO GET TO THAT POINT BUT I DON'T WANT TO WAIT FOR THAT TO HAPPEN. PLEASE LOOK INTO THIS ISSUE AS DODGE REFUSES TO BE COOPERATIVE. *TR