2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: electrical system
243 reports, newest first. Show all
Engine and engine cooling, Electrical system, Structure, Mar 5, 2007
ON MARCH 2, 2007 I GOT IN MY 2004 DODGE DURANGO LIMITED (HEMI) TO TAKE MY KIDS TO SCHOOL, I NOTICED MY RADIO HAD NO SOUND, THE POWER CAME ON, BUT NO SOUND AT ALL WAS HEARD. AFTER I DROVE ABOUT 1/2 OF A MILE THE SPEEDOMETER AND TACHOMETER GAUGES STARTED ACTING ERRATIC, JUMPING UP AND DOWN, THE RADIO CAME BACK ON FOR A FEW SECONDS, THEN CUT OUT AGAIN. THE OVERHEAD TEMP CONTROL WAS JUMPING FROM 54 DEGREES TO NEGATIVE 40!. MY AIRBAG LIGHT CAME ON AND STAYED ON AS WELL AS THE ETC LIGHT. AFTER DROPPING MY KIDS AT SCHOOL, I HAVE NOT DROVE THIS TRUCK, WITH LESS THAN 41000 MILES. AFTER READING THAT FIRES HAVE STARTED IN MANY OTHER 2004 DURANGO'S, I WOULD LIKE TO KNOW WHY MY TRUCK HAS NOT BEEN ISSUED A RECALL, WHAT ARE THEY WAITING FOR? I CAN NOT PUT MY KIDS IN THIS TRUCK. IN OCTOBER 2006 MY TRUCK WAS LEAKING FROM ABOVE MY DRIVERS SIDE DOOR (34713 MILES), WE TOOK IT TO THE DEALER AND THEY HAD TO RE-SEAL SEAMS ABOVE MY DOOR AS WELL AS OTHER POSSIBLE AREAS WATER COULD BE GETTING IN, ONE WEEK LATER MY TRUCK STARTED STALLING AT STOP SIGNS, MY HUSBAND TOOK IT DO THE DEALER AGAIN (35050 MILES) THE DEALER SCHAEFER AND STROHMINGER DODGE WHITEMARSH OF COURSE TELLS US THAT IT IS LACK OF MAINTENANCE (NOT TRUE) AND WE NEED THE THROTTLE BODY CLEANED ($169.00 AND A TUNE UP $182.00) YET JUST THE WEEK BEFORE WHEN MY TRUCK WAS THERE THEY DID THE MULTI-POINT INSPECTION REPORT AND CHECKED THAT EVERYTHING WAS FINE. AFTER DOING RESEARCH I FOUND OUT THE ISSUE WITH THE LEAK ABOVE MY DOOR WAS SENT OUT AS A CUSTOMER SATISFACTION NOTIFICATION NO. D10, DATED MARCH 2004, WHY DIDN'T I GET THIS NOTIFICATION? BETTER YET, WHY DIDN'T THE DEALER FIX THIS BEFORE I BOUGHT IT IN SEPT. 04? WHAT GOOD IS THE WARRANTY FROM THEM WHEN EVERYTHING IS DENIED? I WILL NEVER BUY A DODGE/CHRYSLER VEHICLE AGAIN. I HAVE HAD MANY VEHICLES AND NEVER HAD AN ISSUE WITH A DEALER NOT HONORING A WARRANTY AND FIXING PROBLEMS, THIS IS RIDICULOUS AND UNSAFE. *JB
Electrical system, Feb 16, 2007
INTERIOR LIGHTS WILL NOT GO OUT. HEATED SEATS WILL NOT WORK, AIR PANEL LIGHTS DO NOT WORK. ONCE VEHICLE HAS BEEN SHUT OFF, I AM ABLE TO TURN OFF MAP LIGHTS AFTER ABOUT 5 MINUTES. THE LIGHT IN THE TAILGATE CANNOT BE SHUT OFF AT ALL. I HAVE AN APPOINTMENT WITH MINOT CHRYSLER ON 19 FEB, AND WAS TOLD THEY HAD SAME ISSUE ABOUT 2 WEEKS AGO, WITH ANOTHER DURANGO. I WAS TOLD BY THEM TO DISCONNECT THE BATTERY, AND AFTER READING ABOUT ALL OF THE VEHICLE FIRES, VEHICLE WILL NOT BE DRIVEN AGAIN UNTIL RESOLVED. THEY BELIEVE THEY KNOW THE CAUSE, WHICH WILL COST ME ABOUT 600.00. UNFORTUNATE I HAVE LEASED THE VEHICLE, AND AM OVER THE 3 YEAR, 36000 MILE WARRANTY. VEHICLE NOW HAS ABOUT 42000 MILES. ALSO NOTE, MY LEASE IS DONE ON THE 28TH OF MARCH. *JB
Engine and engine cooling, Electrical system, Feb 10, 2007, fire
MY 2004 SLT DODGE DURANGO WAS SERVICED FOR A ROUTINE OIL CHANGE @42000 MILES AND THE DEALERSHIP DID A ROUTINE POINT CHECK EVALUATION. ON FEB. 10, 2007 @ 10:45 AM WHILE STOPPING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO LOSE SPEED BEFORE COMING TO A COMPLETE STOP, THE ENGINE STOPPED RESPONDING & THE PANEL LIGHTS STARTED BLINKING ON & OFF, THEN A BURNING SMELL STARTED & SMOKE STARTED TO COME OUT OF THE DRIVERS PANEL AND I EXITED THE VEHICLE BEFORE PHYSICAL HARM COULD BE DONE TO ME. I CALLED 911 AND THEY HAD THE FIRE DEPARTMENT TO RESPOND. MY VEHICLE WAS COMPLETELY ENGULFED WITH FLAMES BEFORE THEY ARRIVED. THE ENTIRE INTERIOR OF THE VEHICLE WAS BURNED BEYOND RECOGNITION. IT WAS EXTREMELY UNNERVING TO BE A PART OF THIS,I HAD NOT HAD ANY PROBLEMS OUT OF MY VEHICLE BEFORE THIS HORRIBLE INCIDENT. IT IS JUST UNTHINKABLE TO REALIZE THAT I HAVE BEEN DRIVING MY TWO KIDS IN MY DURANGO EVERY DAY FOR THE PAST 2 YEARS AND THANKS TO THE LORD ABOVE THAT THEY WERE AT HOME ON THIS MORNING, WHILE I WENT TO PICK UP THE GIRL SCOUT COOKIE ORDERS FOR MY DAUGHTER, WHICH WERE IN THE BACK OF THE DURANGO WHEN IT WENT UP IN SMOKE. THIS INCIDENT WILL FINANCIAL IMPACT MY FAMILY GREATLY. THE CAR IS NOW A TOTAL LOSS. *JB
Electrical system, Feb 9, 2007
TL*- THE CONTACT STATED THAT WHILE STOPPING AT A STOP LIGHT IN THE 2004 DODGE DURANGO WITH 38000 FAILURE MILEAGE, AND ATTEMPTING TO ACCELERATE, THE VEHICLE COMPLETELY LOST POWER. THE VEHICLE HAD TO BE RESTARTED. ALSO, THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH DOWN A HILL AND ATTEMPTING TO MAKE A TURN HE REALIZED THAT THE VEHICLE LOST POWER. THE VEHICLE HAD TO BE RESTARTED. THE VEHICLE HAS NOT BEEN REPAIRED. *AK
Electrical system, Feb 5, 2007, crash
TL*- THE CONTACT STATED THAT THE 2004 DODGE DURANGO LOST POWER ON 01/05/07. THE CONTACT STATED THAT WHILE COMING TO A STOP THE ENGINE STALLED. THE BRAKES DIDN'T ENGAGE WHEN THE VEHICLE LOST POWER. THIS HAPPENED DURING AN EVENING IN WHICH THE ROAD CONDITIONS WERE DRY AND CLEAR. LAST SUMMER WHEN THE FAILURE OCCURRED, HE CONTACT THE DEALERSHIP, AND WAS TOLD THAT SINCE THE ENGINE LIGHT DIDN'T APPEAR THERE WAS NOTHING THEY COULD DO TO THE VEHICLE. THE CONTACT STATED THAT HE FILED A COMPLAINT WITH THE MANUFACTURER ,AND THEY CAME TO INSPECT THE VEHICLE AND FOUND NOTHING WRONG WITH THE VEHICLE. THE CONTACT CASE # FOR DODGE MANUFACTURERS IS # 15848035 AND THIS CASE WAS DONE ON 01/08/07. THE CONTACT FOUND A DEFECT INVESTIGATION WITH NHTSA ACTION# EA05018. UPDATED 03/02/07.*JB
Electrical system, Interior lighting, Jan 28, 2007
04 DODGE DURANGO HOT ELECTRICAL SMELL UNDER THE DASH. HEATING AND COOLING CONTROL LIGHTS DON'T WORK AND INTERIOR LIGHTS WHEN DON'T WORK CORRECTLY, HATCH DOOR LIGHT STAYS ON ALL THE TIME, I HAD TO PULL THE BULB OUT, DRAINS BATTERY. CD PLAYER DON'T WORK PROPERLY. RECALL CAMPAIN ID NUMBER 03V528000. WHEN I CONTACTED CHYSLER THE SAID THAT MY VIN NUMBER WAS NOT ON THE RECALL LIST. *NM
Electrical system, Jan 19, 2007
(1) I GOT INTO MY 2004 DODGE DURANGO SLT AND BEGAN DRIVING. I NOTICED THAT THE INTERIOR LIGHTS WERE ON. I ATTEMPTED TO TURN THEM OFF BUT THEY WOULD NOT GO OUT WITH THE OVERHEAD SWITCH. I READ THE MANUAL THAT STATED LIGHTS WOULD GO OUT AFTER 8 MINUTES IF THERE WAS NO KEY IN THE IGNITION (2) WHEN I ARRIVED HOME I GOT OUT OF THE CAR AND WENT INSIDE MY HOME. A FEW HOURS LATER I WENT BACK OUT TO THE CAR.WHEN I OPENED THE DOOR A VAPOR CLOUD BILLOWED OUT AND A VERY STRONG ODOR OF BURNED ELECTRICAL COMPONENTS WAS IN THE DRIVING COMPARTMENT. WHEN I STARTED THE CAR I NOTICED A NUMBER OF NON-WORKING COMPONENTS INCLUDING. 1 - ALL GUAGES (NEEDLES NON RESPONSIVE TO ACTUAL RUNNING CONDITIONS) 2 - ODOMETER AND GEAR SELECTOR (DIGITAL READOUTS NOT WORKING) 3 - INTERIOR LIGHTS 4 - BACKLIGHTING FOR TERMPERATURE CONTROLS AND VARIOUS OTHER CONTROLS (3) THIS WOCCURED JUST OVER A MONTH AFTER PURCHASING THE VEHICLE USED. I HAVE YET BEEN ABLE TO AFFORD TO FIX THE PROBLEM, AND THE DODGE CETIFIED DEALERS REFUSE TO GIVE ME ANY KIND OF QUOTE ON THE APPROXIMATE COST TO FIX THIS PROBLEM. I WILL UPDATE THIS WHEN I FINALLY GET THIS FIXED.
Electrical system, Jan 18, 2007, fire
AT APPROXIMATELY 10:30PM ON DECEMBER 26, 2006 OUR 2004 DODGE DURANGO CAUGHT OF FIRE. WE ORIGINALLY NOTICED THE INTERIOR LIGHTS WOULD NOT GO OFF EITHER MANUALLY OR AUTOMATICALLY. AFTER DRIVING THE VEHICLE FOR ABOUT 45 MINUTES SMOKE POURED OUT OF THE DASH BOARD AND WITHIN MINUTES FIRE ERUPTED AND IGNITED THE INTERIOR OF THE VEHICLE. FLAMES BROKE THROUGH THE WINDSHIED AND CAUSED ADDITIONAL DAMAGE TO THE ROOF OF THE VEHICLE. FIREFIGHTERS ARRIVED ON THE SCENE WITHIN 10 MINUTES AND EXTINGUISHED THE FIRE. ALL OF OUR PERSONAL PROPERTY WAS DAMAGED AND MY DAUGHTER (7) AND SON (5) WILL STILL NOT FALL ASLEEP AT NIGHT IN FEAR THE HOUSE WILL CATCH ON FIRE SINCE WE HAVE AN ATTACHED GARAGE. *NM
Electrical system, Jan 18, 2007, fire
INSTRUMENT PANEL FIRE IN 2004 DODGE DURANGO. DOME LIGHTS CAME ON AND STAYED ON. TOOK TO DEALER WHO DIAGNOSED INSTRUMENT PANEL COMPUTER MALFUNCTION. DID NOT REPLACE, LEFT DEALER. WITHIN 10 MINUTES, INSTRUMENT PANEL STARTED ON FIRE AND VEHICLE BURNED TO GROUND. *JB
Electrical system, Jan 14, 2007, fire
WE BOUGHT OUR DURANGO IN APRIL 2006. IT IS A 2004 AND JUST REACHED 40,000 MILES. TODAY WHEN WE DROVE IT THE DOME LIGHTS CAME ON LIKE ALWAYS WHEN WE GOT IN THE CAR, BUT THEN THEY NEVER TURNED OFF. WE THOUGHT MAYBE OUR SWITCH OR SOMETHING WAS BAD. WE GOT HOME AND PARKED IT, THEN ABOUT 20 MINUTES LATER, WE WENT TO GET INTO IT AND ....IT WAS FILLED WITH SMOKE. THE WHOLE FRONT OF OUR CAR IS BURNED...THE DASH, THE WINDSHIELD, THE SEATS, THE CEILING IS ALL BURNED AND HANGING DOWN WITH THE WIRES ALL MELTED AND BURNED. WE ARE SO LUCKY THIS DIDN'T HAPPEN TO US WHEN WE WERE IN IT, OR THAT IT DIDN'T REACH THE GAS TANK AND EXPLODE. WE THINK PROBABLY THE LACK OF OXYGEN INSIDE OF THE CAR KILLED THE FIRE BEFORE THE WHOLE CAR WAS BURNT TO THE GROUND. ANYWAY, I HAVE NO IDEA WHAT TO DO. I AM CALLING OUR INSURANCE IN THE MORNING, BUT I CAN'T HELP BUT THINK AFTER RESEARCHING THE INTERNET TONIGHT AND READING SO MANY OF THESE EXACT SAME REPORTS THAT THIS IS A DODGE ISSUE. I WOULD BE GRATEFUL TO HEAR BACK FROM YOU . THANKS. *NM
Electrical system, Jan 12, 2007
AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR CAUSED THE DOME LIGHTS TO REMAIN ON AND THE BATTERY TO DIE. THERE IS A RECALL FOR THIS BUT MY VIN IS NOT INCLUDED IN RECALL NUMBER C43. *JB
Electrical system, Jan 6, 2007
ON 12/31/2006, AS WE WERE LEAVING IN OUR 2004 DODGE DURANGO, THE AUTOMATIC DOOR LOCK MECHANISM ENGAGED, AND THEN THE INTERIOR LIGHTS CAME ON BY THEMSELVES AND WOULD NOT DIM. WE INITIALLY COULD NOT GET THEM OFF, BUT WE FINALLY WERE ABLE TO TURN OFF MOST OF THE INTERIOR LIGHTS EXCEPT FOR LIFTGATE LIGHT. SINCE THAT TIME, NONE OF THE INTERIOR LIGHTS COME ON WHEN OPENING THE DOOR. ALSO, ON THE AWD AND 4WD SWITCH PANEL, THE NEUTRAL LIGHT STAYS ON ALL THE TIME. THE ALARM ALSO GOES OFF WHEN USING THE KEY. WE TOOK THE VEHICLE TO THE DEALER ON 1/2/2007, AND THEN HAD TO BRING IT BACK THE NEXT DAY FOR AN ACTUAL APPOINTMENT. THEY INFORMED US THAT THE INSTRUMENT CLUSTER PANEL, WHICH IS WHAT IS CAUSING THE ISSUE, IS ON BACK ORDER, AND WE HAVE TO WAIT 3 WEEKS TO TAKE IT IN SO THEY CAN ORDER PARTS. WE WILL HAVE TO HAVE A RENTAL CAR AS IT WILL TAKE POSSIBLY 4 DAYS, AND APPARENTLY WE CANNOT ACCRUE MILES ON THE DURANGO DURING THAT TIME. IN THE MEANTIME, WITH THE OTHER COMPLAINTS THAT HAVE BEEN FILED WITH SIMILAR PROBLEMS LIKE THIS AND THE POSSIBILITY OF FIRES, WE ARE LEAVING THE CAR OUT IN THE DRIVEWAY JUST IN CASE. *NM
Electrical system, Jan 5, 2007, fire
TL* - THE CONTACT HAS A 2004 DODGE DURANGO WITH AN ODOMETER READING OF 43000 MILES ON IT WHEN THE INSTRUMENT PANEL CAUGHT ON FIRE. THE CONTACT STATED THAT ON 1-4-06 WHILE DRIVING AT 15 MPH THE LIGHTS ON THE INSTRUMENT PANEL STARTED TO BLINK OFF AND ON AND HE DETECTED SMOKE. THE CONTACT WAS ABLE TO GET OUT OF THE VEHICLE BEFORE THE INSTRUMENT PANEL CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE REPORT WILL BE AVAILABLE. *AK
Engine and engine cooling, Electrical system, Jan 3, 2007
2004 HEMI DURANGO, DRIVING DOWN FREEWAY AND VEHICLE SHUTS OFF. PLACED VEHICLE IN NEUTRAL AND RECOVERED. COASTED TO A STOP IN BREAKDOWN LANE. PLACED VEHICLE IN PARK AND RE STARTED VEHICLE. IT TOOK 2 ATTEMPTS TO RE START IT WAS ALMOST LIKE THE ENGINE HAD LOADED UP. IT THEN RE STARTED FINE AFTER THE 2ND ATTEMPT. THIS HAS HAPPENED ON SEVERAL OCCASIONS DURING DRIVING BUT ONLY ONCE AT FWY SPEED. *NM
Electrical system, Dec 28, 2006
2004 DODGE DURANGO. INITIALLY INTERIOR DOME LIGHTS WOULD NOT AUTOMATICALLY DIM AND TURN OFF UPON ENTERING THE CAR. LIGHTS WOULD TURN OFF BY MANUALLY PUSHING BUTTON TWICE- ONCE TO DIM/ NEEDED TO WAIT A PERIOD OF TIME/ THEN AGAIN TO TURN OFF. THIS BEGAN 5 DAYS AGO. AFTER BACK HATCH WAS OPENED AND CLOSED, BACK HATCH LIGHT STAYED ON CONTINUOUSLY, THIS BEGAN 3 DAYS AGO. BOTTOM OF INSTRUMENT PANEL/ HEATER AREA FAILED TO ILLUMINATE ON OCCASION. THIS BEGAN ABOUT 3 DAYS AGO. DROVE YESTERDAY, DRIVING FINE OTHER THAN THESE ELECTRICAL ISSUES. ABOUT 1 HOUR AFTER DRIVING CAR, HORRIBLE SMELL OCCURED IN INTERIOR- SMELLED LIKE A CROSS BETWEEN SOMETHING BURNING/ MELTING AND PAINT FUMES. UPON STARTING THE CAR THE WINDSHIELD WIPERS STARTED ON HIGH SPEED AND THE TOW LIGHT WAS FLASHING- COULD NOT TURN OFF WIPERS. MORE OF INSTRUMENT PANEL LIGHTS WERE OUT, ELECTRICAL SYSTEM SEEMED CRAZY. IMMEDIATELY TURNED OFF CAR, AFRAID OF A FIRE. I'VE FOUND OTHER SIMILAR REPORTS OF 2004 DODGE DURANGOS AND HAVE HAD AUTO TOWED TO DEALER. INITALLY THEY NEED TO REPLACE THE CIRCUIT BOARD AS IT IS FRIED AND THEN LOOK AT THE TCM. THIS CAR IS ONLY 2 YEARS OLD . *NM
Electrical system, Dec 7, 2006
ON WEDNESDAY THE 6TH OF DECEMBER I WAS DRIVING MY DODGE DURANGO AND NOTICED THAT THE DOME LIGHT WAS COMING ON AND WOULD NOT TURN OFF INTERMITTENTLY THAT DAY MY WIFE TOOK THE TRUCK TO THE BANK ,WHILE SHE WAS THERE SHE SMELLED SOMETHING BURNING. THIS GOT HER ATTENTION AND SHE LOOKED AT THE GAUGES AND NOTICED THAT ALL OF THE GAUGES WERE READING ZERO,THE TOW/HAUL LIGHT WAS ON AND THEN THE WIPERS CAME ON BY THEMSELVES. A SHORT TIME LATER SMOKE STARTED BLOWING OUT OF THE VENTS. SHE QUICKLY GOT OUT OF THE BANK LINE AND PARKED IT. SHE CALLED ME SO I DROVE DOWN TO CHECK IT OVER. AS SOON AS I OPENED THE DOOR I NOTICED A STRONG ODOR OF BURNT WIRING. I GAVE IT A QUICK LOOK OVER AND FOUND THE TURN SIGNALS AND STOP LIGHTS WERE ALSO NOT WORKING. LATER THAT NIGHT WE WERE ABLE TO DRIVE IT BACK TO MY SHOP(WITH THE WIPERS STILL GOING)I CHECKED ON ALLDATA FOR SERVICE BULLETINS TO HELP ME DIAGNOSE THE PROBLEM AND FOUND RECALL C43 WHICH SEEMED TO BE A MATCH FOR OUR SYMPTOMS. I PULLED THE CLUSTER TO CHECK FOR BURNT WIRING BUT DID NOT FIND ANY. FURTHER INVESTIGATION REVEALED A STRONG BURNT SMELL FROM THE CLUSTER. I CALLED DODGE CUSTOMER SERVICE TO SEE IF C43 APPLIED TO MY VEHICLE AND THEY SAID THAT IT DID NOT,BECAUSE IT WAS BUILT 2 MONTHS AFTER THE RECALL DATE. I ASKED IF THEY COULD OFFER ANY ASSISTANCE BUT THEY FLATLY REFUSED BECAUSE I HAD PULLED THE GAUGES MYSELF EVEN THOUGH I AM A CERTIFIED MECHANIC WITH 11 YEARS OF EXPERIENCE. I HAVE NOT CORRECTED THE PROBLEM YET BUT I WILL PROBABLY REPLACE THE CLUSTER NEXT WEEK. *JB
Electrical system, Dec 7, 2006, fire
MY VEHICLE WAS PARKED IN MY DRIVEWAY TURNED OFF. THE DASH CAUGHT ON FIRE AND FILLED THE VEHICLE WITH SMOKE. THE DASH IS NOW COMPLETELY INOPERABLE. CHRYSLER IS REFUSING TO PAY FOR THE REPAIR BECAUSE THE VEHICLE IS OUT OF WARRANTY, THE DEALER CANNOT SAY WHAT CAUSED THIS PROBLEM. THIS VEHICLE IS UNSAFE!! *NM
Electrical system, Oct 3, 2006
INSTRUMENT PANEL FLASHING, APPEARING TO SHORT OUT CAUSED BATTERY TO DIE. SIMILAR ELECTRICAL PROBLEMS INCLUDE INSTRUMENT PANEL SHUTTING OFF DURING DRIVING AND A/C NOT WORKING. *JB
Electrical system, Oct 1, 2006, fire
WHILE TRAVELING WE RETURNED TO THE HOTEL FROM DINNER APPROX. 9:10 PM LOCAL TIME. AT 11:15 PM WE WERE CONTACTED BY THE FRONT DESK INFORMING US OUR VEHICLE WAS ON FIRE. GOING OUT TO THE DURANGO A POLICE OFFICER WAS EXTINGUISHING A FIRE INSIDE THE PASSENGER COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND FINISHED PUTTING OUT THE FIRE. THE FIRE CHIEF AND VISUAL EVIDENCE CLEARLY INDICATED THE FIRE STARTED IN THE AREA OF THE INSTRUMENT CLUSTER. THE FIRE DESTROYED THE PANEL AND CENTER CONSOLE, BROKE OUT THE WINDSHIELD AND SET OFF THE DRIVERS SIDE AIRBAG, AND MELTED THE INTERIOR TRIM AND HEADLINER AS FAR BACK AS THE REAR SEAT. THE VEHICLE IS LIKELY A TOTAL LOSS. THIS APPEARS TO BE THE ISSUE COVERED BY DAIMLER CHRYSLER RECALL C43 BUT NO NOTICE OF THE RECALL HAS EVER BEEN RECEIVED. THE VEHICLE WAS BOUGHT USED FROM A DODGE DEALER IN SUMMER 2005 AND HAS BEEN IN THE DEALER FOR SERVICE AT LEAST ONCE. *JB
Electrical system, Sep 21, 2006, fire
FIRE UNDER DASH, DRIVER SIDE. *JB
Electrical system, Sep 11, 2006, fire
2004 DODGE DURANGO, THE INTERIOR LIGHTS STAYED ON. I PURCHASED THE VEHICLE TWO WEEKS PRIOR. I WAS INSTRUCTED BY A DEALER TO PULL THE FUSE FOR THE LIGHTS (NOT MARKED). PULLED FUSE OUT AND SPARKS AND SMOKE CAME FROM UNDER THE DASH (BEHIND THE GAUGES). A FIRE BROKE OUT AND DESTROYED THE VEHICLE. WHEN I CHECKED, THOUGHT THE YES WAS MARKED ON THE FIRST PAGE - RESUBMITTING. *JB
Electrical system, Sep 11, 2006, fire
2004 DODGE DURANGO, THE INTERIOR LIGHTS STAYED ON. I WAS INSTRUCTED BY THE DEALER TO PULL THE FUSE FOR THE LIGHTS (NOT MARKED). PULLED FUSE OUT AND SPARKS AND SMOKE CAME FROM UNDER THE DASH (BEHIND THE GAUGES). A FIRE BROKE OUT AND DESTROYED THE VEHICLE. *JB
Electrical system, Aug 24, 2006, fire
DT*: THE CONTACT STATED ON TWO SEPARATE OCCASIONS, WHEN THE KEY WAS INSERTED INTO THE IGNITION AND THE KEY WAS TURNED, SMOKE CAME FROM THE INSTRUMENT PANEL. ON BOTH OCCASIONS THE ENGINE WAS NOT STARTED. ON THE SECOND INSTANCE, THE IGNITION SWITCH WAS TURNED OFF AND THE KEY REMOVED. WHEN THE CONTACT RETURNED TO THE VEHICLE, THE FRONT WAS FULL OF BLACK SMOKE, AND FIRE WAS SEEN BEHIND THE STEERING WHEEL. THE FIRE DEPARTMENT WAS CONTACTED. THE SERVICE DEALER AND THE MANUFACTURER WERE NOTIFIED.
Electrical system, Aug 18, 2006
DT*: THE CONTACT STATED WHILE DRIVING 75 MPH ON THE HIGHWAY, THE ENGINE STALLED WITHOUT WARNING FOLLOWED BY A LOSS OF ALL VEHICLE POWER. UPON FURTHER INSPECTION, THE CONTACT MOVED THE BATTERY CABLES OF THE BATTERY, AND THE ENGINE RESTARTED. THE MANUFACTURER WAS ALERTED.
Electrical system, Jul 26, 2006
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, AND CHANGING FROM A BRAKING SITUATION TO ACCELERATION, THE VEHICLE BUCKED. FOR A FEW SECONDS, THE RADIO SHUT OFF, AND THE BRAKE WARNING LIGHT AND OIL WARNING LIGHT ILLUMINATED. DURING THAT TIME, THE CRUISE CONTROL ALSO DISENGAGED. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE.