2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: engine
575 reports, newest first. Show all
Engine, Apr 23, 2013
MY DODGE DURANGO 2004 WITH A 5.7 HEMI ENGINE WAS ONLY DRIVEN LOCALLY AND BARELY HAD 60,000 MILES ON IT WHEN I WENT TO START IT UP IN THE MORNING THERE WAS A LOUD BANGING/KNOCKING SOUND, I IMMEDIATELY TURNED OFF THE CAR. ONCE WE HAD IT TOWED TO A MECHANIC, AFTER INSPECTING THE ISSUE, IT WAS A ROD THAT HAD BROKE OFF AND PUT A HOLE IN THE SIDE OF MY ENGINE. ALL OF THE VEHICLE MAINTENANCE HAS BEEN UP TO DATE AND I HAD PURCHASED THE VEHICLE BRAND NEW. WITH ONLY 60,000 MILES ON THE VEHICLE , I WAS EXTREMELY SURPRISED AND VERY UPSET TO FIND OUT THAT I NEEDED TOO REPLACE THE ENGINE. I HAVE NOT HAD ANY PROBLEMS WITH MY VEHICLE UP TO THIS POINT AND AFTER RESEARCHING THE ISSUE, FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS FROM OTHER DURANGO HEMI OWNERS WITH THE SAME PROBLEM HAPPENING. SOMETHING NEEDS TO BE DONE ABOUT THIS, A CARS ENGINE SHOULD NOT HAVE TO BE REPLACED WITH JUST 60,000 MILES ON IT WITH NO PRIOR PROBLEMS AND ALL MAINTENANCE BEING TAKEN CARE OF THROUGH THE YEARS WITH AN ORIGINAL OWNER! *TR
Electrical system, Engine, Apr 20, 2013
WENT OUT TO START 2004 DODGE DURANGO MORNING AFTER A HEAVY RAIN, TURNED KEY AND ROD WENT THRU BLOCK. HAD PROBLEMS WITH IT WHEN IT RAINED (CAUSED MULTIPLE MISFIRES) FOUND OUT LATER AFTER THE ENGINE BLEW THAT THE COMPANY WAS AWARE OF THE COWL LEAKAGE PROBLEM THAT ALLOWS WATER TO LEAK ONTO MOTOR. THINK THERE SHOULD OF BEEN A RECALL OR LETTER ADVISING US THIS NEEDED FIXED. EVIDENTIALLY THESE COMPLAINTS AREN'T BEING READ OR NO ONE IS PAYING ATTENTION TO THEM. GUESS WERE ALL SCREWED BY DODGE. VEHICLE WAS MAINTAINED PROPER EVERY 3000 MILES JUST FOR INFORMATION DODGE WILL NOT HELP ANYONE IF ENGINE IS OUT OF WARRANTY, THEY WILL TELL YOU YOUR ON YOUR OWN. SALE, SALE, SALE, YOUR DODGE DURANGO AND DON'T BUY ANOTHER ONE. SALE IT AND DON'T KEEP BECAUSE IT WILL HAPPEN AGAIN. BY SELLING IT THE PROBLEM IS THEN SOLVED BECAUSE DODGE OR THESE GUYS WONT DO ANYTHING FOR YOU. *TR
Engine, Apr 17, 2013
2004 DODGE DURANGO WITH 5.7 HEMI,WOULD ALWAYS EXPERIENCE A SLIGHT ENGINE MISS AFTER A HARD RAIN AND VEHICLE WOULD SHUT OFF WITH ENGINE MISS IF RAN THROUGH AN AUTO CAR WASH. HAD A VERY HEAVY RAIN LAST NIGHT, RAN VEHICLE APPROXIMATELY 50 MILES TODAY WITH NO REAL NOTICEABLE PROBLEMS. FELT SLIGHT ENGINE MISS WHILE SITTING AT IDLE. ON MY HOME FROM PICKING UP OUR DAUGHTER FROM SCHOOL, WITH NO WARNING THE ENGINE BLEW A ROD OUT THE SIDE OF THE BLOCK ON THE PASSENGERS SIDE OF THE VEHICLE. FROM READING SEVERAL DIFFERENT FORUMS IT APPEARS THIS A COMMON PROBLEM WITH THIS MODEL. HAVE ALWAYS HAD SERVICE MAINTENANCE PERFORMED EVERY 3,000 MILES! SOUNDS LIKE A MANUFACTURES DEFECT CAUSING ENGINE TO BLOW ROD AT SAME LOCATION ON MULTIPLE VEHICLES! EVERY VEHICLE IN OUR DRIVEWAY IS A DODGE BRAND, MOPAR RUNS THROUGH OUR VEINS. CHRYSLER CORP. KNOWS THEY HAVE A COMPONENT FAILURE ISSUE WITH THIS YEAR AND ENGINE COMBINATION AND IT IS TIME THEY DO SOMETHING ABOUT IT BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED. I WAS VERY FORTUNATE TO GET MY VEHICLE OFF THE HIGHWAY, PRAISING GOD OUR DAUGHTER WAS NOT DRIVING WHO JUST GOT HER LEARNERS PERMIT. SHE (15 YEARS OLD) MOST LIKELY WOULD NOT HAVE BEEN ABLE TO REACT QUICKLY ENOUGH TO THE CATASTROPHIC FAILURE TO GET THE VEHICLE, WHICH DIED INSTANTLY OFF THE BUSY HIGHWAY. *TR
Structure, Engine, Apr 17, 2013
AFTER A SNOW STORM AND THE SNOW MELTED, WHEN I ATTEMPTED TO START IT, THE STARTER WAS GRINDING. THE ENGINE WAS HYDROLOCKED AND BROKE THE CONNECTING ROD FOR #3 CYLINDER. SUBSEQUENT INVESTIGATION TURNED UP A TECH BULLETIN (NOT MANDATORY RECALL) TO REPLACE COWL AT THE BASE OF THE WINDSHIELD DUE TO WATER LEAKAGE ONTO THE TOP OF THE ENGINE WHICH CAN CAUSE MISFIRING. I NEVER RECEIVED NOTICE OF THIS TECH BULLETIN OR THE POTENTIAL CATASTROPHIC CONSEQUENCES OF NOT IMPLEMENTING IT. THERE WAS NO INDICATION THE DEFECTIVE COWL COULD CAUSE TOTAL ENGINE FAILURE IN THE TECH BULLETIN. THE MELTING SNOW SEEPED INTO THE #3 CYLINDER, POSSIBLY FROM A FAILED INTAKE MANIFOLD SEAL OR WARPED INTAKE MANIFOLD (YET TO BE DETERMINED), AND CAUSED HYDROLOCK. I FOUND EVIDENCE OF A SMALL AMOUNT OF WATER IN THE OIL PAN WHICH LEAKED FROM #3 CYLINDER. I ALSO FOUND WATER UNDER THE INTAKE MANIFOLD NEAR THE #3 CYLINDER. THIS IS A SAFETY ISSUE BECAUSE A BROKEN CONNECTING ROD USUALLY PUNCHES A HOLE IN THE BLOCK CAUSING OIL TO SPILL ON THE ROAD! THIS WAS A 5.7L HEMI. THE ENGINE NEEDED TO BE COMPLETELY REBUILT. *TR
Engine, Apr 15, 2013
I'VE OWNED MY 2004 DURANGO 5.7 SINCE IT WAS NEW HAS HAD MOST SERVICE DONE AT DEALERSHIP A FEW AT SEARS. THE DURANGO WAS IN AND OUT OF THE SHOP ON NUMEROUS OCCASIONS FOR ROUGH IDLE WHEN RAINING AND LOSS OF FUEL MILEAGE. THE DEALER COULDN'T FIND THE PROBLEM DROVE THE DURANGO ON A SATURDAY BEFORE WE HAD A LOT OF RAIN SATURDAY NIGHT AND SUNDAY MORNING AFTER RAIN STOPPED STARTED THE DURANGO ONLY TO HEAR A BANG THEN SOMETHING KNOCKING IN MOTOR TOOK IT TO THE DEALER ONLY TO BE TOLD AFTER SPENDING ANOTHER 325 DOLLARS THAT THE MOTOR HYDRA LOCKED AND BROKE A ROD. NOW THE DEALERSHIP AND DODGE BOTH SAY THERE IS NOTHING THEY CAN DO ABOUT IT. SINCE IT IS OUT OF WARRANTY SOMEONE NEEDS TO HOLD THEM ACCOUNTABLE FOR NOT FIXING A PROBLEM THEY KNOW EXISTS. THEY NOW WANT TO CHARGE ME ANOTHER $8500 TO REPLACE THE ENGINE. *TR
Engine, Apr 15, 2013
I BOUGHT MY 2004 DURANGO IN 2011 EVERYTIME IT RAINS IT STALLS AND ACTS LIKE IT WANTS TO DIE SAME AS WHEN I AM IN A CAR WASH IT WILL IDLE ROUGH AND ACT LIKE IT WANTS TO DIE NO MATTER WHAT SPEED YOU ARE GOING IF IT RAINS OR IS IN ANY TYPE OF WATER IT WILL STALL AND DIE ON YOU AND DEALERSHIPS DON'T KNOW WHAT THE PROBLEM IS BESIDES IT NEEDS A NEW MOTOR I JUST HIT 100 K ON MY CAR AND IT IS GETTING WORSE THE OIL CENSOR IS DEFECTIVE TO AND THEY WON'T FIX THAT EITHER. *TR
Engine, Apr 15, 2013
MY HUSBAND AND I WERE EXITING THE SUBDIVISION ON OUR WAY TO WORK AFTER DROPPING OUR CHILDREN OFF AT DAYCARE. WE MERGED THROUGH THE MIDDLE LANE AND ONTO THE MAIN STREET AT ABOUT 25-30 MILES PER HOUR WHEN ALL OF A SUDDEN WE HEARD A LOUD NOISE AND THE CAR SHUT DOWN. AFTER WAITING FOREVER FOR ROADSIDE TO COME AND GET US AND TAKE OUR CAR TO THE SHOP, THEY DETERMINED THAT THE ENGINE WAS LOCKED. WE WERE VERY ACCURATE WITH OIL CHANGES AND GETTING OUR CAR SERVICED AT THE DODGE DEALERSHIPS SO THIS WAS NOT DUE TO ANYTHING WE FAILED TO GET SERVICED. THERE SHOULD DEFINITELY BE A RECALL ON THESE VEHICLES. WHAT IS THE POINT OF PAYING $30 FOR OIL CHANGES AND MANY OTHER SERVICES AND FEES IF THE ENGINE IS GOING TO LOCK UP ANYWAY?! NOW WE ARE STUCK WITH A CAR NOTE WHICH WE CANNOT AFFORD TO PAY BECAUSE WE ARE PAYING $600 A MONTH FOR A RENTAL. SO NOW THERE WILL MOST LIKELY BE A REPOSSESION ON OUR CREDIT. WHO SHOULD BE RESPONSIBLE FOR THIS? WHERE IS THE DURABILITY IN THESE VEHICLES? I AM HIGHLY DISAPPOINTED IN THIS INVESTMENT. *TR
Engine, Apr 12, 2013
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE ENGINE MADE AN UNUSUAL NOISE AFTER IT WAS STARTED. THE CONTACT ALSO STATED THAT THERE WAS AN OIL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 142,000.
Engine, Apr 11, 2013
2004 DODGE DURANGO BENT ROD # 7 CHRYSLER DEALERSHIP REPLACED BENT ROD. BUT SAID NEED NEW ENGINE BECAUSE THEY COULD NOT FIND OUT WHY THE ENGINE FAILED. MANY THOUSAND OF DOLLARS WERE PAID TO FIX AND GET ON ROAD AGAIN. NOT SURE IF THIS WOULD HAPPEN AGAIN, NERVOUS WITH THREE KIDS IN CAR AGES 2,5,6 AM I GOING TO KILL OR HURT MY CHILDREN DRIVING THEM IN THIS CAR???? HAPPENED AGAIN SAME BENT ROD 1 MONTH AFTER REPAIR. ON 2012 OCTOBER. CAR SITS IN DEALERSHIP FOR 8 MONTHS NOW. WILL NOT MOVE CAR OR DRIVE CAR TILL SOMEONE TELLS ME THAT IT IS SAFE TO DRIVE KIDS IN IT. THEY FLUXED MOTOR PRESSURE TESTED IT AND STILL THEY DO NOT KNOW WHAT IS WRONG. LOOK AT ALL THE SAME COMPLAINTS ON LINE THIS IS NOT JUST ME!!! SOMETHING IS WRONG! DO MY CHILDREN NEED TO DIE OR SOMEONE ELSES FAMILY NEED TO GET HURT BY ONE OF THESE SUV'S BEFORE SOMEONE TAKES NOTICE. PLEASE LOOK IN TO THIS. [XXX], MICHIGAN E-MAIL [XXX] I WILL BE POSTING THIS OVER AGAIN TILL SOMEONE HEARS MY CRY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Apr 10, 2013
DRIVING NORTH BOUND ON I 95 IN SOUTH CAROLINA THE CHECK ENGINE LIGHT CAME ON AND A FLAPPING SOUND FOLLOWED BY A LOSS OF POWER AND A VERY ROUGH IDLE. PULL TO OFF RAMP, SHUT CAR OFF, AND CALLED FOR A NEARBY DODGE DEALER AND A TOW. IT SEEMS A "NEW" ENGINE IS REQUIRED. DODGE DOES NOT SUPPLY NEW ENGINES WITH REPLACEMENTS THEY USE REMANUFACTURED ENGINES. THE COST WITH LABOR WILL BE $7,500. UPON REQUESTING THE TRUE CAUSE AND BROKEN PARTS I WAS TOLD DODGE REQUIRES ALL PARTS BE SENT BACK WITH THE BROKEN ENGINE TO REMANUFACTURE A FUTURE ENGINE. VERY CONVENIENT TO PREVENT ANY INDEPENDENT EXAMINATION OF THE PROBLEM. RESEARCH ON VARIOUS SITES LIKE EDMUNDS ILLUSTRATES THAT THIS ENGINE FAILURE OF THE 5.7L HEMI IN THE SECOND GENERATION DURANGO'S IS PREVALENT. DODGE REFUSES TO HELP WITH THE REPAIR BECAUSE OF THE AGE OF THE VEHICLE. *TR
Power train, Engine, Apr 8, 2013
PURCHASED VEHICLE ON 2/19/13 DROVE IT FOR 2 WEEKS. WAS DRIVING ON THE HIGHWAY AND HEARD A LOUD NOISE FOLLOWED BY CLUNKING NOISE WHICH SOUNDED LIKE A FLAT TIRE BUT WASN'T. TOOK IT TO MY MECHANIC WHO TOLD ME THAT THE FRONT DIFFERENTIAL NEEDED TO BE REPLACED. FIXED THAT PROBLEM. 2 WEEKS AFTER THAT ON 3/29 WAS GETTING OFF THE HIGHWAY WHEN I HEARD ANOTHER LOUD NOISE FOLLOWED BY A CLUNKING NOISE THIS TIME I LOST STEERING AND BARELY MADE IT INTO A PARKING LOT. HAD IT TOWED TO MY MECHANIC TO FIND OUT IT BLEW A ROD AND NEEDED TO HAVE THE ENGINE REPLACED. AFTER HAVING THIS VEHICLE FOR 6 WEEKS I HAVE HAD 2 CATASTROPHIC FAILURES. MY DEALERSHIP WILL NOT HELP ME AND I CANNOT AFFORD TO REPLACE THE ENGINE ON MY OWN. I PURCHASED THIS VEHICLE TO BE A SAFE AND RELIABLE MODE OF TRANSPORTATION FOR ME AND MY 4 CHILDREN. NOW I AM OUT $6000 AND HAVE NO VEHICLE. SOMETHING NEEDS TO BE DONE ABOUT THIS. PEOPLE SHOULD NOT BE FORCED TO PAY FOR AN ISSUE THAT IS KNOWN TO BE A PROBLEM. *TR
Engine, Apr 8, 2013
I WENT TO START THE ENGINE AND HEARD A LOUD BANG, I LEFT IT FOR A FEW MINUTES AND TRIED AGAIN, AND THE ENGINE WAS BANGING LOUDLY. I GOT THE CAR TOWED TO THE A LOCAL DODGE DEALERSHIP AND THEY SAID THAT THE CAR HAS A BLOWN ENGINE AND THAT I NEED A REPLACEMENT. *TR
Engine, Apr 8, 2013
I OWN A 2004 DODGE DURANGO 5.7 HEMI. THE ENGINE MADE A LOUD NOISE, I PULLED OVER AND SAW OIL ON THE FRAME. I HAD A MECHANIC LOOK AT IT AND THEY SAID A ROD WENT THROUGH THE BLOCK. I ALWAYS CHANGED THE OIL ON SCHEDULE. THE VEHICLE ONLY HAD ABOUT 700 MILES ON THE LAST OIL CHANGE. THE VEHICLE DIDN'T GIVE ANY WARNING BEFORE GOING OUT. I HAVE SEEN LOTS OF OTHER PEOPLE WITH THE SAME PROBLEMS. CHRYSLER NEEDS TO BE HELD ACCOUNTABLE IN THIS SITUATION. *TR
Electrical system, Engine, Apr 7, 2013
PURCHASED MY HEMI DODGE DURANGO 2004, WITH APPROX. 90,000 MILES ON IT. ONLY 20,000 MILES INTO THE PURCHASE, TURNING FROM A COMPLETE STOP ACCELERATING INTO A 40 MPH. LANE AT APPROX. 25-35 MPH, (CLUNK) AFTER HEARING A LOUD THUMP, CAR WOULD NOT MOVE. TOWED TO EXPERIENCED MAINTENANCE, CONTACTED MY LOCAL CHRYSLER MAINTENANCE DEPT., ONLY OPTION TO RESOLVE MY MATTER WAS TO REPLACE MY NOW DEAD 110,000 MILE ENGINE WITH A RE BUILT ENGINE AT A PURCHASE PRICE OF $2,500/APPROX.70,000 MILES. APPROX. 15,000 MILES AND ONLY LOCAL DRIVING (3 MILES TOPS/PER DAY), I AM EXPERIENCEING FAULTS WHICH LEAD ME TO BELIEVE, I WILL EXPERIENCE THIS UNFORTUNATE PROBLEM AGAIN. VEHICLE ALSO, TURNS OFF IN HEAVY RAIN, AIR BAGS ALERTS ARE FAULTY, STEREO EQIPMENT FAULTY, ELECTICAL SEATING FAULTY. PLEASE ADVISE. *TR
Engine, Apr 2, 2013
CAR WAS COLD, FROM SITTING OVER NIGHT.WENT TO START, AND HEARD A BUNCH OF CLANGING. I TURNED TRUCK OFF IMMEDIATELY. WENT TO CRANK ENGINE OVER, AND NOTHING. NO NOISE, ACCEPT CHIMES FROM INTERIOR, AND A SLIGHT NOISE FROM STARTER.I HAVE WORKED FOR YEARS AROUND VEHICLES AND REPAIRS,AND IT SOUNDED LIKE SOMETHING WAS STUCK. I PUT GEAR SHIFTER IN NUETRAL, DISCONNECTED SERPENTINE BELT, AND TRIED TO MANUALLY TURN ENGINE AT CRANKSHAFT. I COULD NOT GET IT TO BUDGE. WHEN I LOOKED UP ONLINE, I WAS SURPRISED TO SEE HOW MANY PEOPLE WITH THIS MOTOR HAD IT SIEZE, I CALLED CHRYSLER,AND WAS TOLD THERE WAS NOTHING THEY COULD DO FOR ME, BEING AS IT WAS OUT OF WARRANTY, AND THEIR WAS NO RECALL. I DON'T UNDERSTAND HOW THE GOVERNMENT DOESN'T HOLD THE CAR MANUFACTURERS TO STRICTER STANDARDS ,FOR ISSUES LIKE THIS.I'M NOT ANY KIND OF A COMPUTER GURU, AND I'VE FOUND HUNDREDS OF PEOPLE WITH SIMILAR ISSUE, ONLINE. WOULD REALLY BE NICE, TO SEE CHRYSLER HAVE TO MAKE GOOD FOR THESE FAULTY MOTORS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Mar 28, 2013
2004 DODGE DURANGO WITH 5.7 HEMI ENGINE WOULD RUN ROUGH (TO THE POINT OF STALLING OUT) DURING LIGHT TO MEDIUM RAIN OR WHEN IT WENT THROUGH THE CAR WASH. VEHICLE HAS BEEN DOING THIS FOR SEVERAL MONTHS AFTER IT REACHED 100K MILES. DODGE AUTHORIZED MECHANICS WERE UNABLE TO DETERMINE THE EXACT PROBLEM. COMPLETE TUNE-UP WAS PERFORMED. DURING FEBRUARY 2013, THE VEHICLE'S COWL WAS REPLACED (APPROX. 160K MILES ODOMETER READING) IN AN EFFORT TO DIVERT WATER FROM ENTERING THE ENGINE BLOCK AREA. IN MARCH 2013 (APPROX. 168K MILES), ATTEMPTED TO START THE VEHICLE; ENGINE TURNED OVER WITH A BANGING NOISE FOLLOWED BY SOUNDS OF GRINDING METAL. BROUGHT IN MECHANIC WHO INFORMED ME THAT THE NOISE WAS DUE TO BLOWN ENGINE-ROD AND THAT VEHICLE IS IN NEED OF AN ENGINE OVERHAUL. *TR
Engine, Mar 26, 2013
04 DODGE DURANGO WITH 5.7 HEMI ENGINE WOULD RUN ROUGH EVERY TIME IT WOULD RAIN. HAS BEEN DOING THIS FOR SEVERAL MONTHS. MECHANICS WERE UNABLE TO DETERMINE THE EXACT PROBLEM. ON FEB. 13TH WENT OUT TO START CAR AND IT WOULD NOT START. THINKING IT WAS THE STARTER WE TOOK IT OFF HAD IT CHECKED AND WAS TOLD THE STARTER WAS IN PERFECT CONDITION. SO WE HAD THE BATTERY CHECKED.....IT WAS FINE AS WELL. AFTER GETTING THE STARTER AND BATTERY PUT BACK ON, THE CAR STARTED AND RAN FOR A FEW DAYS. ON TUESDAY FEB 26TH THE CAR WOULD NOT START AGAIN- THIS WAS AFTER A HEAVY NIGHT OF RAIN. LET IT SET A COUPLE OF DAYS....STARTED RIGHT UP. ON MARCH 12TH THIS PROBLEM REPEATED ITSELF SO WE TOOK IT BACK TO MECHANIC. MECHANIC ASKED US TO LET HIM KEEP THE DURANGO SO HE COULD TRY TO GET THE PROBLEM TO REPEAT ITSELF IN ORDER FOR HIM TO SEE EXACTLY WHAT WAS HAPPENING WHEN IT WAS FAILING TO START. AND THEN TODAY MARCH 26TH, AFTER A COUPLE OF RAINY/SNOWY DAYS, HE WENT OUT TO START IT AND FOUND THAT THE MOTOR IS NOW DEFINITELY BLOWN. (THE BAD THING IS WE STILL OWE A YEAR AND A HALF ON IT!!). *TR
Engine, Mar 25, 2013
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT AFTER SHIFTING INTO NEUTRAL, THE VEHICLE WOULD RESTART IMMEDIATELY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC TEST BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,397.
Engine, Mar 22, 2013
AFTER PULLING OUT ON TO A STREET THE ENGINE MADE A LOUD BANG AND CLUNKING NOISE. I PULLED OVER TO FIND A HOLE IN THE LOWER DRIVERS SIDE OF THE ENGINE BLOCK. I DO REGULAR OIL CHANGES AT 3000 MILE INTERVALS WITH SYNTHETIC OIL AND ONLY USE HIGH QUALITY OIL AND FILTERS, THIS VEHICLE HAS BEEN VERY WELL TAKEN CARE OF. I HAVE READ MANY COMPLAINTS ABOUT THIS ON THE 04-05 MODELS. MY MECHANIC HAS INFORMED ME THAT HE CANNOT FIND A REPLACEMENT MOTOR FOR A REASONABLE PRICE DUE TO THE DEMAND OF REPLACING THIS MOTOR. ALSO, HE HAS INFORMED ME THAT THE USUAL WARRANTY THAT HE WOULD GET WITH A MOTOR OF ANY OTHER KIND IS NOT AVAILABLE FOR THE 04-05 MOTORS DUE TO THE WELL KNOWN ISSUE. *TR
Engine, Mar 18, 2013
I HAVE A 2004 DODGE DURANGO LIMITED WITH THE 5.7 HEMI. I WOKE UP TODAY TO GO TO WORK AND STARTED IT AND IT WAS MAKING A REALLY LOUD NOISE. I TURNED IT OFF AND FOUND ALTERNATIVE TRANSPORTATION. MY HUSBAND HAD IT TOWED TO A GARAGE AND THEY SAID THAT THE ENGINE WAS BLOWN. HOW DOES AN ENGINE BLOW UP SITTING IN THE DRIVEWAY? I AM EXTREMELY UPSET WITH THE QUALITY OF THESE ENGINES AND FEEL THAT WITH ALL OF THE OTHER COMPLAINTS I HAVE SEEN ON THESE THAT DODGE SHOULD BE ISSUING A RECALL ON THESE! THE ENGINE HAS 120,000 MILES ON IT! THE GARAGE IS QUOTING ME BETWEEN $4000 AND $5000 TO PUT AN ENGINE IN IT! *TR
Engine, Mar 14, 2013
THE CAR STALLS OUT IN RAINY CONDITIONS AND COMPLETELY DIES IN CAR WASH. PROBLEM CAN BE REPRODUCED EVERY SINGLE TIME IN WET CONDITIONS.VERY DANGEROUS AT HIGH SPEEDS AND COULD CAUSE ACCIDENTS. *TR
Power train, Engine, Mar 13, 2013
I WENT OUT ONE MORNING TO DUE MY DAILY RUNNING FOR THE DAY AND WHEN I TURNED THE KEY AND THE VEHICLE STARTED IT MADE A SOUND LIKE THE STARTER WAS STUCK. I TURNED IT OFF AND CALLED MY HUSBAND AND WHEN I STARTED IT AGAIN THERE WAS A LOUD PECKING IN THE MOTOR. I TOOK IT TO A LOCAL GARAGE AND THE MAN LISTENED TO IT AND TOLD ME THAT THE NOISE WAS COMING FROM INSIDE THE MOTOR AND THAT HE DID NOT DO MOTOR WORK. SO I FOUND ANOTHER GARAGE AND TOOK IT TO THEM AND THEY TOLD ME THAT IT WAS THE STARTER THAT WAS BAD AND THAT THEY WOULDN'T BE ABLE TO GET TO IT FOR A WEEK OR SO. SO I CALLED THE LOT THAT THE VEHICLE WAS BOUGHT FROM AND HE SENT ME TO HIS GARAGE AND THE MAN THERE TOLD ME THAT HE WOULD TAKE A LOOK AT IT AND GET BACK TO ME. WELL HE CALLED THE NEXT DAY AND TOLD ME THAT ALL OF THE NOISE WAS COMING FROM THE TRANSMISSION AND THAT IT WAS THE FLY WHEEL SO HE REPLACED THE FLY WHEEL AND THE CALLED ME BACK AND TOLD ME THAT THE TORQUE CONVERTER WAS WHAT WAS MAKING THE NOISE. THAT THE VEINS IN IT WAS BAD AND RATTLING AROUND SO I HAD TO WAIT ANOTHER THREE DAYS FOR THE PART TO COME IN. AFTER HE REPLACED THAT PART AND PUT IT ALL BACK TOGETHER AND CALLED ME AND TOLD ME THAT IT WAS DONE AND THAT IT WAS STILL MAKING THAT NOISE, AND THAT HE COULD NOT FIGURE OUT WHERE IT WAS COMING FROM. HE STARTED THAT HE CALLED THE DODGE GARAGE AND TALKED TO THE ABOUT IT AND THEY TOLD HIM THAT THE CRANK WAS BAD. AND THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. SO I ASKED THEM ABOUT REBUILDING THE MOTOR AND HE LAUGHED AT ME AND TOLD ME THAT IF I COULD FIND SOMEONE THAT WOULD ATTEMPT TO REBUILD IT THAT HE WOULD SHAKE THEIR HAND THAT NO ONE WILL ATTEMPT IT. ALL I COULD DO IS HAVE ANOTHER MOTOR PUT IN IT. WE HAVE HAD THAT 2004 DURANGO 5.7 FOR ONLY A YEAR AND WE STILL OWE THE BANK FOR THE VEHICLE. AND AN ENGINE IS GOING TO COST US 3400.00 NOT TO MENTION LABOR FEE FOR PUTTING IT IN. *TR
Engine, Mar 12, 2013
MY 2004 DURANGO HAS ALWAYS HAD THE FAMILIAR ISSUE OF STALLING WHEN IT RAINED OR WENT THROUGH A CAR WASH, BUT ON MARCH 10 THAT ALL ENDED. MY HUSBAND WENT OUT TO TAKE MY CAR TO A MEETING AND HEARD LOUD CLUNKING SOUNDS. THE CAR WOULD NOT START. WE EVENTUALLY LEARNED THE ENGINE WAS SHOT--JUST LIKE THAT. THERE WAS NO WARNING WHATSOEVER. NOW WE ARE NOW STUCK WITH REPLACING THE ENGINE FOR AROUND $5000. THIS IS CRAZY!! I CAN'T BELIEVE ALL OF THE PROBLEMS THIS MODEL HAS FACED--AND NO RECALL!! I AM JUST LUCKY I WASN'T DRIVING WITH MY YOUNG DAUGHTER WHEN IT HAPPENED. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS HURT BADLY. *TR
Engine, Mar 11, 2013
I STARTED MY CAR TO GO TO WORK AND THE CAR WAS MAKING A KNOCKING SOUND. I HAD MY HUSBAND CHECK THE OIL AND OTHER FLUIDS AND THEY WERE FINE. TOWED MY CAR TO A DEALERSHIP REPAIR SHOP AND THEY SAID THE ENGINE THREW A ROD AND WAS NO GOOD ANY MORE. I JUST PAID 15,000 FOR THIS CAR 6 WEEKS BEFORE AND NOW I HAVE NO VEHICLE. THE WARRANTY COMPANY SAID THEY WOULD NOT COVER IT BECAUSE THERE WASN'T ENOUGH MILES. I HAVE BEEN ON A LOT OF DIFFERENT SITES AND THEY HAVE NUMEROUS COMPLAINTS FOR THIS. THEY HAVE RECALLED OTHER CARS FOR THIS SAME REASON. WHEN YOU CALL DODGE THEY JUST GIVE YOU THE RUN AROUND. *TR
Engine, Mar 6, 2013
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE. *TR