2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
249 reports, newest first. Show all
Engine and engine cooling, Nov 25, 2011
WHILE DRIVING ON THE INTERSTATE HWY THE ENGINE FAILED WITHOUT WARNING. *TR
Engine and engine cooling, Nov 17, 2011
MY HUSBAND WAS DRIVING ON THE HIGHWAY AT 70 MPH (OUT OF TOWN) WHEN HE HEARD A VERY LOUD "POP". THE ENGINE FAILED AND HE HAD TO MAKE HIS WAY OVER TO THE SIDE OF THE ROAD AT A HIGH RATE OF SPEED AND VERY LITTLE CONTROL DUE TO ENGINE FAILURE. HE SAID THE TRUCK JERKED SO HARD IT ACTUALLY FELT LIKE HE HIT SOMETHING. WHEN HE MADE IT OVER TO THE SIDE OF THE ROAD HE GOT OUT OF THE VEHICLE AND OIL WAS LEAKING FROM THE BOTTOM OF THE VEHICLE. HE HAD THE TRUCK TOWED TO A GARAGE. AFTER THE SERVICE TECHNICIAN INSPECTED THE VEHICLE HE SAID IT BLEW A ROD THROUGH THE ENGINE. THE VEHICLE COSTS ME NEARLY $30,000.00 AND HAD 129,000 MILES ON IT. AFTER TALKING WITH SEVERAL DIFFERENT MECHANICS I WAS TOLD THAT THESE ENGINES ARE KNOW FOR THIS PROBLEM. A JASPER REPLACEMENT ENGINE COST ABOUT $7000.00!!!! I TELEPHONED DODGE ON A FEW DIFFERENT OCCASIONS AND THEY REFUSE TO HELP BECAUSE MY EXTENDED WARRANTY I PAID THOUSANDS OF DOLLARS FOR EXPIRED. I SURELY THOUGHT I WAS BUYING A QUALITY VEHICLE BUT APPARENTLY I AM WRONG. I AM SURE GLAD I WASN'T DRIVING WITH MY KIDS WHEN THIS HAPPENED, ONE WRONG MOVE AND THE VEHICLE COULD HAVE HIT ANOTHER CAR! THANK GOD NOBODY GOT HURT. NOW I AM STUCK TRYING TO FIGURE OUT WHAT TO DO WITH THIS VEHICLE????? I CERTAINLY DON'T HAVE $7000.00 DOLLARS AND A USED ENGINE IS VERY HARD TO FIND DUE TO SO MANY PEOPLE LOOKING FOR THEM! WHEN I WENT INTO WORK THE NEXT DAY, MY CO-WORKER WHO HAS THE SAME EXACT VEHICLE WITH THE EXCEPTION OF THE COLOR, INFORMED ME HIS ENGINE BLEW TOO! COME ON DODGE-GET A CLUE! ACCEPT RESPONSIBILITY FOR YOUR HEMI'S HAVING PROBLEMS! I DON'T KNOW HOW YOU STAY IN BUSINESS! *TR
Engine and engine cooling, Nov 10, 2011
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE APPLYING THE BRAKES WITH THE ILLUMINATION OF THE INSTRUMENT PANEL LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 98,000.
Engine and engine cooling, Oct 25, 2011
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HEARD A KNOCKING NOISE AS SHE EXIT THE VEHICLE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE CURRENT MILEAGE WAS 111,500. THE APPROXIMATE FAILURE MILEAGE WAS 111,400.
Steering, Engine and engine cooling, Electrical system, Oct 12, 2011
WHEN DRIVING THROUGH A PUDDLE, THE ENGINE STALLS AND THE POWER STEERING GOES OUT. I WAS STUCK IN THE MIDDLE OF A BUSY INTERSECTION FOR 2-3 MINUTES UNTIL I WAS ABLE TO RESTART THE CAR. *KB
Engine and engine cooling, Oct 7, 2011
BOLTS IN EXHAUST MANIFOLD ARE TOO SMALL CAUSING THE BOLTS TO BREAKOFF AND CREATING A LOUD TICKING NOISE IN ENGINE MOTOR. *TR
Engine and engine cooling, Sep 28, 2011
I HAVE A DODGE 2004 DURANGO. MY CHILDREN AND I WERE HEADING TO THE DRS WHEN WE WERE DRIVING ABOUT 40 MILES AND HOUR THROUGH AN INTERSECTION AND ALL OF A SUDDEN WE HEARD THIS LOUD NOISE. I THOUGHT I HIT SOMETHING SO I PULLED OVER. COME TO FIND OUT, I BLEW A HOLE IN MY ENGINE. NOT LIGHTS, NO WARNING! I HAVE GOTTEN ESTIMATES WHICH EQUAL BETWEEN $5,500 - $6,000 TO REPLACE THE ENGINE. I HAVE BEEN DOING SOME INVESTIGATIVE WORK AND COME TO FIND OUT, THIS IS A MAJOR PROBLEM IN THE DODGE DURANGO THAT IS NOT BEING ADDRESSED BY THE MANUFACTURER. I FIND MY STORY TO BE THE SAME THAT SO MANY HAVE EXPERIENCED. I TOO HAD MY ENGINE CUT OUT WHILE I WAS DRIVING ANYWHERE FROM 25 MILES AND HOUR TO 60 MILES AND HOUR WITH NO WARNING. MANY TIMES WHILE I WAS TURNING LOSING MY POWER STEERING. THIS IS A MAJOR SAFETY ISSUE NOT TO MENTION NOW A MAJOR ECONOMIC ISSUE. I DO NOT HAVE THE MONEY TO REPAIR THIS WITHOUT GOING IN DEBT. I NEED THE ASSISTANCE NHTSA WITH THIS SITUATION. PLEASE HELP ME & MY FAMILY! *TT
Engine and engine cooling, Sep 28, 2011
ON SEPTEMBER 12, 2011, I WAS DRIVING MY 2004 DODGE DURANGO (71,300MI 5.7L HEMI) WHEN THE ENGINE FAILED. I HAD PULLED ONTO THE STREET AND WAS ACCELERATING TO 45MPH. I WAS UP TO APPROXIMATELY 35MPH WHEN I HEARD A VERY LOUD POP, MORE LIKE AN EXPLOSION, FOLLOWED BY VERY LOUD ''SLAPPING'' NOISES COMING FROM THE ENGINE AREA. IT SOUNDED LIKE A TIRE BURST, FOLLOWED BY DRIVING ON A DEAD FLAT TIRE. THE CAR WAS SLOWING VERY QUICKLY, AND IT HAD NO POWER. WITHIN SECONDS I REALIZED IT WAS A MAJOR ENGINE OR TRANSMISSION PROBLEM, AND I WAS GOING TO BE STOPPED IN THE MIDDLE OF THE ROAD. BEFORE SO, I WAS ABLE TO SHIFT INTO NEUTRAL AND COAST OFF TO THE SIDE. I DO NOT BELIEVE THAT MY WIFE OR DAUGHTER WOULD HAVE BEEN ABLE TO DO THE SAME. THEY WOULD HAVE STOPPED WITHIN SECONDS IN THE MIDDLE OF THIS VERY BUSY ROAD. THE LOUD SLAPPING NOISES STOPPED ONCE THE CAR WAS IN NEUTRAL. I WAS ABLE TO PUT THE CAR INTO PARK AND VISUALLY CHECK AROUND. I SAW NOTHING OTHER THAN A SMALL TRAIL OF OIL BEHIND THE CAR, A SMALL PUDDLE UNDER THE DRIVER''S SIDE OF THE ENGINE, AND A LARGE AMOUNT OF OIL ON THE UNDERSIDE AND ON THE SIDE OF THE ENGINE ON THE DRIVER''S SIDE. I HAVE MUCH MORE DETAILS TO THIS STORY, PLEASE REQUEST IF NEEDED, BUT THE DODGE DEALER TOLD ME I HAD THROWN A ROD, WITHOUT EVEN LOOKING INSIDE THE ENGINE. NO HELP FROM THE DEALER OR CHRYSLER, EVEN THOUGH THIS IS A HEMI (SUPPOSED QUALITY) AND THE WARRANTY ONLY EXPIRED 1300 MILES AGO. *TR
Engine and engine cooling, Sep 27, 2011
TRAVELING UPHILL AT 65 MPH TRAFFIC CAME TO A HALT, I REMOVED MY FOOT FROM THE GAS PEDAL TO APPLY THE BRAKES AND THEN THE ENGINE STALLED. I WAS IN THE FAST LANE, MY SPEED AT THIS POINT WAS 5 MPH (COASTING , NO ENGINE) I HAD TO PUT THE TRANSMISSION IN PARK AND RESTARTED THE ENGINE. THIS HAS HAPPENED ONCE BEFORE WITH LESS THAN 10,000 MILES IN A SIMULAR STIUATION. I ALSO OWN TWO 2010 DODGE CHALLENGERS WITH THE SAME TYPE ENGINE, I HAVE SPOKEN TO MANY OF THE 2008-2011 CHALLENGER OWNERS AND THEY REPORT THE SAME THING HAPPENING. I BELIEVE THAT THIS STITUATION IS WIDE SPREAD TROUGHOUT CHRYSLER WITH THE HEMI ENGINES, COMPUTER SYSTEM. THIS CAN BECOME A VERY DANGEROUS SITUATION AND NEEDS TO BE LOOKED AT. MANY OF THE PEOPLE THAT I HAVE SPOKEN WITH, HAVE MENTIONED THIS TO THEIR DEALER'S SERVICE DEPARTMENT AND CHRYSLER, HOWEVER THEY HAVE NOT RECEIVED ANY SATISFACTION TO THE PROBLEM. *TT
Engine and engine cooling, Sep 26, 2011
SUV HAD BEEN RUNNING JUST FINE, WITH NO WARNING ON A SATURDAY MORNING I LOADED UP THE KIDS TO GO TO THE POOL AND STARTED THE TRUCK. IT SOUNDED LIKE ROCKS BEING THROWN AROUND IN THE ENGINE AND MY HUSBAND IN THE GARAGE SAW SPARKS UNDER THE CAR. I TURNED IT OFF IMMEDIATELY. HAD THE TRUCK TOWED TO THE DODGE DEALER WHERE IT WAS ORIGINALLY BOUGHT AND RECEIVED ALL OF ITS SERVICE AND IT TURNS OUT THE ENGINE THREW A ROD. 2004 HEMI WITH 102000 MILES. DODGE DEALER TOLD ME THEY COULD FIX IT FOR JUST OVER $10K WITH A NEW ENGINE OR $7500 FOR A USED ENGINE - ABSOLUTELY RIDICULOUS! UPON INTERNET SEARCH, APPEARS THAT TOO MANY 04 HEMIS HAVE HAD THIS PROBLEM. I'M NOT READY TO PART WITH THIS TRUCK, I EXPECTED TO RUN IT FOR MANY MANY MANY YEARS - NOT 7. CHRYSLER OWES THE CONSUMERS FOR THIS SHODDY ENGINE. * ENDED UP GOING WITH A REMANUFACTURED JASPER ENGINE INSTALLED BY MOTORWORKS IN MONMOUTH, NJ - $6500. THIS IS FAR TOO MUCH TO SPEND ON A 7 YEAR OLD CAR, I WILL NEVER BUY A DODGE AGAIN. *TR
Engine and engine cooling, Sep 21, 2011
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WATER PENETRATED THE ENGINE NUMEROUS TIMES CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE WINDSHIELD COWSCREEN. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 150,000.
Engine and engine cooling, Sep 1, 2011
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT AS THE ENGINE WAS STARTED, THE VEHICLE EXHIBITED A LOUD, ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A MECHANIC BUT THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER WAS NOTIFIED WHO ADVISED THAT THEY WOULD NEED TO REPLACE THE ENGINE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 93,000.
Engine and engine cooling, Aug 30, 2011
OVERHEATING WHEN IN PARK, NEEDLE GOES DOWN WHEN YOU BEGIN TO DRIVE, TO VEHICLE FOR INSPECTIONS SAID NEED THERMOSTAT, UPPER AND LOWER RADIATOR HOSE, RADIATOR CAP, FAN CLUTCH AND NEW RADIATOR, REPLACED ALL OF THESE ITEMS, NOW OBD LIGHT ILLUMINATES WITH A CODE STATING MISFIRE IN CYLINDER 1, HAD THE COIL REPLACED ALONG WITH ENGINE TUNE UP, DID NOT CORRECT PROBLEM. I HAVE NEVER MISSED A SERVICE ON VEHICLE, HAVE ALL DOCUMENTATION FOR SERVICE REPAIR SINCE I PURCHASED IN 2004. VEHICLE DOES NOT DRIVE THE SAME, IT DRIVES LIKE SPARK PLUGS ARE MISS FIRING OR SOMETHING. *TR
Engine and engine cooling, Aug 25, 2011
I WENT OUT ON SUNDAY MORNING 8/21/2011 AFTER HAVING HAD MY 2004 DODGE DURANGO 5.7L HEMI ,THAT I HAD PARKED SINCE FRIDAY. MY HUSBAND TURNED THE KEY AND THERE WAS A CLICK. TRIED AGAIN AND MORE CLICKS. THIRD TRY WAS A LOUD SERIES OF CLANKING AND CLICKING. HAD THE VEHICLE HAULED TO THE DODGE DEALERSHIP IN HARRISON AR. THEY INFORMED ME THE MOTOR HAD BLOWN A ROD. REPAIR WOULD BE $5000.00. I HAD BEEN BY THE DEALERSHIP A MONTH BEFORE AND INQUIRED ABOUT SUDDEN ENGINE DYING WHILE DRIVING. MY VEHICLE HASS DONE THIS SEVERSL TIMES WHILE AT ANY SPEED WITH STEERING LOSS. VERY SCARY.I HAVE ALSO FULFILLED THE EARLIER RECALL OF HAVING THE REWIRING OF ALL THE VEHICLE. WAS VERY DISPLEASED WITH THE SERVICE AND TIMES IT MALFUNCTIONED AFTER HAVING THE RECALL SERVICED. PLEASE INFORM THE PROPER PERSONEL AND INFORM ME OF FURTHER ACTION TO TAKE. *TR
Engine and engine cooling, Aug 22, 2011, fire
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR APPROXIMATELY FIFTEEN MINUTES WHEN IT CAUGHT ON FIRE. THE FIRE AND POLICE DEPARTMENT APPEARED ON THE SCENE, BUT THE FIRE WAS EXTINGUISHED BEFORE THEIR ARRIVAL. THE CONTACT STATED THAT THE FIRE ORIGINATED NEAR THE DASHBOARD AREA. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TO AN AUTHORIZED DEALER. THE CONTACT WAS NOT YET AWARE OF THE CAUSE OF FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 77,000. UPDATED 10/04/11*LJ UPDATED 3/29/12* CN
Engine and engine cooling, Equipment, Aug 10, 2011
I HAVE TO REPLACE THE ENGINE ON MY 2004 DODGE DURANGO. THE TRUCK STARTED OVERHEATING AND I HAD THE THERMOSTAT CHANGED, NOW I CAN NOT ACCELERATE, THE TRUCK IS MAKING A LOUD RUMBLING NOISE. FOR THE FIRST 3 YRS OF OWNING MY TRUCK, IT WORKED WONDERS, IT NEVER GAVE ME ANY PROBLEMS. AND THEN JUST ONE DAY IT OVERHEATED, IT KEPT CUTTING OFF ON MY WHILE IN IDLE. I AM A SINGLE MOTHER OF 4 CHILDREN AND NOW I HAVE NOT VEHICLE TO GET BACK AND FORTH. DODGE CHRYSLER NEEDS TO DO SOMETHING ABOUT THE FAULTS IN THEIR VEHICLES AND TAKE RESPONSIBILITY. *TR
Engine and engine cooling, Aug 2, 2011
MY FAMILY AND I WERE GETTING READY TO GO ON VACATION FOR MEMORIAL DAY. OUT OF NOWHERE WITH ABSOLUTELY NO WARNING, WHEN ATTEMPTING TO START OUR DODGE DURANGO WITH A 5.7 HEMI ENGINE, THERE WAS COMPLETE CATASTROPHIC ENGINE FAILURE. WE HAD DRIVEN THE VEHICLE THE DAY BEFORE WITH NO ISSUES AT ALL. WE HAVE A NEIGHBOR WHO IS A CERTIFIED MECHANIC COME IMMEDIATELY OUT OF HIS HOUSE AT THE SOUND AND TELL US TO SHUT IT DOWN AND GET BACK BECAUSE OF A RISK OF FIRE. HE GAVE US THE GOOD NEIGHBOR DISCOUNT TO GET IT COMPLETELY REBUILT, BUT THAT IS STILL OVER $4000. I THINK THAT DODGE SHOULD STEP UP AND START HELPING ALL THESE POOR PEOPLE OUT WITH THESE REPAIRS, AFTER ALL AMERICA HELPED THEM OUT WHEN THEY NEEDED IT MOST.
Engine and engine cooling, Jul 12, 2011
I RECENTLY PURCHASED A 2004 DODGE DURANGO 5.7 V8 LIMITED. 6MONTHS AGO TO BE EXACT. I WENT ON VACATION FOR A WEEK AND PARKED THE TRUCK IN MY FAMILY'S YARD. COMING HOME FROM VACATION I WAS INFORMED THE TRUCK WAS STARTED UP AND FAMILY MEMBERS HEARD A LOUD KNOCKING NOISE. WHEN I ARRIVED TO PICK UP THE VEHICLE I WAS AMAZED BY THE KNOCKING NOISE AND IT ACTUALLY GETS LOUDER IF YOU STEP ON THE GAS. LONG STORY SHORT I NOW NEED A NEW ENGINE . CAR HAS 119,000 MILES ON IT AND RAN BEAUTIFULLY TILL THIS INCIDENT. I AM NOW OUT OF A TRUCK AND STILL MAKING PAYMENTS AND I AM TOLD DODGE IS AWARE OF THE PROBLEM, BUT OFFERS NO SOLUTIONS. THIS IS HOW AMERICA'S CAR MAKERS TREAT THEIR CONSUMERS. I ALONG WITH OTHERS FEEL THIS IS A BLACKEYE TO THE AMREICAN CONSMER FROM DODGE. NEW OR USED ENGINES START AT $3000 AND YOU STILL HAVE NO PROMISES THAT YOU WONT HAVE THE SAME PROBLEM.I CANT UNDERSTAND THIS ENGINE PROBLEM BECAUSE THE CAR IS WELL MAINTAINED. *TT
Engine and engine cooling, Jul 9, 2011
2004 DODGE DURANGO 5.7 HEMI TRUCK STALLED WOULD NOT RESTART. TOWED VEHICLE TO GARAGE WAS TOLD ENGINE THREW A ROD WOULD NEED A NEW ENGINE. TRUCK HAS 117,000 MILES ON IT WELL MAINTAINED AND RAN PERFECT TILL THIS. *TR
Engine and engine cooling, Jun 22, 2011
THE VEHICLE HAD NO WARNING IT SHUT DOWN ON THE FREEWAY AND STALLED IN PASSING LANE. NOW IM BEING TOLD MY MOTOR IS SEIZED UP. I DON'T KNOW WHAT TO DO I DON'T HAVE THOUSANDS OF DOLLARS TO FORK OUT. *TR
Engine and engine cooling, Jun 21, 2011
MY 2004 DURANGO 5.7 HEMI WAS BOUGHT IN 2003 BRAND NEW OFF OF GOODWINS LOT IN OUR TOWN OF NEW CASTLE, IN. WE HAD THE TRUCK APPROX. 3 YEARS BEFORE WE BEGAN HAVING PROBLEMS. PROBLEMS LIKE A "TICKING" NOISE, WHEN IT RAINED, THE TRUCK WOULD DIE--IN THE MIDDLE OF THE ROAD-WHILE DRIVING, WHICH WAS VERY DANGEROUS-TO MYSELF AND OTHER MOTORISTS. THE OIL WAS CHANGED PER EVERY 3 MTHS-AS INSTRUCTED, BUT THE TRUCK STILL SEEMED TO RUN LOW ON OIL. FINALLY, THE REASON I'M FILING THIS COMPLAINT-- 2 WKS AGO-THE TRUCK BEGAN "TICKING" AGAIN--EVEN THOUGH IT WASN'T RAINING-THEN MADE A LOUD "POP" NOISE-AND DIED--SMOKE COMING UNDER THE HOOD AND OIL SPURTING OUT FROM UNDER THE TRUCK'S BODY. WE TOOK IT TO A MECHANIC-HE SAID, "THE ENGINE BLOCK HAS A HOLE IN IT FROM A ROD THAT SOMEHOW BROKE LOOSE--THE TRUCK LOOKS AS IF IT'S BEEN LOSING OIL FOR SOME REASON"-THIS PROBLEM WAS FROM NO FAULT OF THE OWNER-I FEEL UPKEEP HAS BEEN DONE ON THIS TRUCK SO IT WASN'T FROM NEGLIGENCE". WE NOW HAVE TO PUT A BRAND NEW ENGINE IN OUR TRUCK AND I HAVE NOTHING TO DRIVE FOR A MONTH! AFTER REVIEWING MANY OTHER COMPLAINTS ABOUT THE 2004 DURANGO--AND NOTING THAT MOST, IF NOT ALL OF THEM HAVE SIMILAR DANGEROUS ISSUES WRONG WITH THEIR TRUCK-I FEEL DODGE SHOULD TAKE RESPONSIBILITY FOR THIS SUV AND RECALL IT--@ LEAST THE ENGINE/OIL PROBLEMS. WHEN SOMEONE DIES IN AN ACCIDENT DUE TO THE ENGINE "LOCKING" UP WHILE DRIVING--DODGE WILL HAVE A SUIT ON THEIR HANDS--AND I WILL BE A PART OF IT!! *TR
Engine and engine cooling, Jun 3, 2011
VEHICLE: 2004 DODGE DURANGO LIMITED WITH THE 5.7L HEMI V8 ENGINE. 130,000 MILES ON VEHICLE. DRIVING VEHICLE AT HIGHWAYS SPEED (50 MPH) IT SUFFERED A CATASTROPHIC ENGINE FAILURE RESULTING IN A HOLE IN THE SIDE OF THE ENGINE BLOCK. ROD FAILURE. CONNECTING ROD SIMPLY BROKE IN HALF FOR NO REASON. FAILURE IS NOT THE RESULT OF NEGLECTED MAINTENANCE! THE MAINTENANCE SCHEDULE AS PRESCRIBED IN THE OPERATORS MANUAL WAS STRICTLY FOLLOWED USING THE RECOMMEND OIL (MOBIL 1 5-30W). MECHANICS SUMMATION OF CAUSE WAS "POOR QUALITY CONNECTING ROD FROM MANUFACTURER". THE INTERNALS OF THE ENGINE SHOWED NO WEAR AND WAS VERY CLEAN. REPLACED ENGINE WITH USED ENGINE COST WAS OVER $3000. *TR
Engine and engine cooling, Jun 2, 2011
2004 DODGE DURANGO HEMI FATAL ENGINE FLAW. ON SUNDAY APRIL 17TH 2011, I WENT OUT TO START UP MY CAR AND THE MOST HORRIBLE BANGING, CLANKING NOISES CAME FROM THE ENGINE, I HAD THE VEHICLE TOWED TO MY LOCAL MECHANIC AND HE STATED THERE WAS A HOLE IN THE ENGINE BLOCK AND THE CAR WOULD NEED A NEW ENGINE.THIS ENGINE WAS VERY WELL MAINTAINED WITH REGULAR OIL CHANGES AND HAD ONLY 76,400 MILES ON IT. I HAD THE 7/70000 WARRANTY. I FILED A CASE WITH DODGE AND WAS ASSIGNED A CASE MANAGER. "[XXX]" HAD ME GET THE VEHICLE TOWED TO MY DODGE DEALER (AT MY EXPENSE). THEN AGAIN AT MY EXPENSE THE DEALER WANTED AN HOUR OF SERVICE TO "INSPECT THE ENGINE." ($105) TWO DAYS LATER THE DEALER CALLED SAYING THE DISTRICT MANAGER OF WANTED THEM TO INSPECT THE "BOTTOM OF THE ENGINE" AND AUTHORIZE ANOTHER 2HRS OF LABOR. THE INITIAL "ENGINE INSPECTION" WAS APPARENTLY ONLY THE "TOP OF THE ENGINE" WHICH WAS FOUND TO BE CLEAN WITH NO SLUDGE OR SIGNS OF NEGLECT. I STILL HAD NO ANSWER AS TO WHY THIS ENGINE SELF DESTRUCTED WITHOUT ANY WARNING. DODGE REFUSED TO GIVE ME MORE THAN $1500 SINCE I WAS OUT OF WARRANTY AND A NEW "REMAINED" ENGINE WOULD BE $7900!! I DECIDED TO SELL THE CAR FOR SCRAP, DODGE DOES NOT STAND BEHIND THEIR PRODUCTS, A WELL MAINTAINED ENGINE OF A$ 40,000 VEHICLE SHOULD NOT SELF DESTRUCT JUST OUTSIDE OF WARRANTY AND THE OWNER SHOULD NOT BE EXPECTED TO PAY FOR THE DIAGNOSIS. I WAS OUT OVER $300 AND FOUGHT WITH DODGE CUSTOMER SERVICE FOR OVER 3WEEKS. IF I HAD BEEN DRIVING THE CAR WHEN THE ENGINE FLAW HAPPENED THE WHEELS MAY HAVE LOCKED UP AND THE CAR COULD HAVE ROLLED. THERE ARE NUMEROUS OTHER COMPLAINTS ABOUT THIS ISSUE ON THIS SIGHT. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR SUCH POOR WORKMANSHIP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Engine and engine cooling, Electrical system, Jun 1, 2011, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH THE HORN BEGAN TO SOUND, THE DOOR LOCKS BEGAN TO UNLOCK AND LOCK. SMOKE BEGAN TO RISE FROM THE DASHBOARD, AND ONE OF THE ENGINE PISTONS CAME THROUGH THE FLOORBOARD. THE VEHICLE WAS TAKEN TO HER HOME WHERE IT REMAINED PARKED. THE CONTACT NOTICED THERE WERE HOLES WITHIN THE ENGINE AND THE PISTON CASINGS WERE SHATTERED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THEY WOULD NOT HONOR THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL), DUE TO THE CONTACTS ORIGINAL DEALER BEING OUT OF BUSINESS. THE FAILURE MILEAGE WAS 114,050.
Engine and engine cooling, May 31, 2011
ENGINE THREW A ROD AND TORE A HOLE IN ENGINE BLOCK WHILE DRIVING WITH OUT WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. *TR