2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: power train
99 reports, newest first. Show all
Power train, Engine, Mar 8, 2015
I WAS ENTERING INTERSTATE 25 NORTH FROM DENVER COLORADO'S 19TH STREET WHEN I HEARD A BANG AND MY 04 DURANGO BEGAN TO SHAKE VIOLENTLY. I BELIEVED IT WAS A TIRE THAT POPPED EVEN THOUGH I HAVE NEW ONES AND SO I CONTINUED DOWN THE RAMP TO A SAFE PLACE WHERE I PULLED OVER AND STOPPED. THAT'S WHEN I NOTICED THE VEHICLE WAS STILL SHAKING AND I THEN BELIEVED IT TO BE A SERPENTINE BELT UNTIL I TURNED THE VEHICLE OFF. I OPENED THE HOOD AND FOUND THE BELT INTACT. I THEN LOOKED UNDER THE VEHICLE AND COULD SEE ENGINE OIL DRIPPING OFF THE BACK OF THE ENGINE BLOCK & ONTO THE GROUND FROM SOME UNKNOWN LOCATION OF THE MOTOR. I ATTEMPTED TO PULL THE DIPSTICK OUT OF THE ENGINE BUT WAS UNABLE TO BECAUSE IT WAS STUCK UNTIL I TRIED CRANKING THE MOTOR ONCE AGAIN WHICH ALLOWED ME TO THEN PULL THE DIPSTICK OUT, BUT I WAS NEVER ABLE TO GET IT BACK IN. I HAD THE VEHICLE TOWED TO MY HOUSE AND THEN EVENTUALLY TO A DEALERSHIP AFTER THE MOTOR WAS ATTEMPTED TO BE STARTED AGAIN. FLAME SHOT OUT FROM UNDERNEATH THE HOOD ALONG WITH SMOKE AND A LOT OF WHITE SMOKE FROM THE TAILPIPE. THE ENGINE IS BLOWN IT WOULD HAVE TO BE REPLACED AND I HAD 12 PAYMENTS LEFT FOR ABOUT $5000. I WAS IN A NEGATIVE EQUITY SITUATION WITH THIS VEHICLE NOW & I DIDN'T HAVE WARRANTIES OR ANY ABILITY TO GET HELP FROM CHRYSLER OR DODGE. THERE HAVE BEEN ALMOST A THOUSAND OTHER PEOPLE TO REGISTER COMPLAINTS FOR THE SAME PROBLEM. THE ENGINE HYDROLOCKED BECAUSE WATER LEAKS THROUGH THE COWLING BETWEEN THE WINDSHIELD AND THE HOOD AND DRAINS ALL OVER THE ENTIRE ENGINE. IT HAPPENS AT APPROXIMATELY A HUNDRED TWENTY THOUSAND MILES, ALLOWING WATER TO GET INSIDE THE MOTOR EVENTUALLY. I TOOK CARE OF THIS VEHICLE BETTER THAN ANY OTHER VEHICLE I'D EVER OWNED. *TR
Power train, Mar 5, 2015
WAS SLOWING DOWN TO MAKE A RIGHT TURN AND THE CAR SHUDDERED AND CAME TO A HALT. THEN WOULD NOT MOVE . LOOKING UNDER THE CAR FOUND THAT THE DRIVE SHAFT HAD FALLEN OUT OF THE REAR AXLE AREA. HAD IT TOWED TO SHOP. *TR
Power train, Engine, Feb 2, 2015
STARTED CAR FOR FIRST TIME AFTER BAD RAINSTORM OVER WEEKEND. HEARD VERY LOUD CLANGING NOISE. HOLE IN OIL PAN, OIL LEAKED OUT EVERYWHERE. AFTER TAKING APART THE MOTOR, SERVICE CENTER DISCOVERED A ROD SHAFT HAD SHEARED IN HALF AND SHOT THROUGH THE ENGINE BLOCK AND OIL PAN. DISCOVERED IT WAS CAUSED BY WATER GETTING INTO ENGINE THROUGH SPARK PLUGS. BECAUSE OF THIS, THE WARRANTY COMPANY WON'T COVER AN ENGINE REPLACEMENT. WE HAVE TAKEN IN THIS VEHICLE TO SAME SERVICE STATION BEFORE OVER THE TWO YEARS WE HAVE OWNED IT BECAUSE IT WOULD STALL WHILE DRIVING IN BAD RAINSTORM. COULD NEVER FIND A PROBLEM. READ A LOT OF ARTICLES ONLINE ATTRIBUTING ALL OF THIS TO A DESIGN FLAW IN THE HOOD OF THIS VEHICLE. I KNOW WE ARE NOT THE ONLY OWNERS OF A 2004 DODGE DURANGO WHO HAVE EXPERIENCED THIS. SOMETHING NEEDS TO BE DONE TO RESOLVE THE DESIGN FLAW AND COMPENSATE US FOR HAVING TO REPLACE AN ENGINE THAT, APART FROM BEING IN A POORLY DESIGNED CAR, IS OTHERWISE IN GREAT CONDITION. *TR
Power train, Jan 12, 2015
NOTICED THE SVC 4WD LIGHT CAME ON THE DASH BOARD AND THEN THE VEHICLE'S REAR WHEELS LOCKED WHEN MAKING A TIGHT TURN INTO A PARKING SPACE. THE VEHICLE STOPPED AND WAS UNABLE TO MOVE AS IF BRAKE HAD BEEN APPLIED VERY HARD. UNPLUGGED THE BATTERY FOR ABOUT A MINUTE TO ALLOW THE SYSTEM TO RESET. THE SVC 4WD LIGHT DOESN'T COME ON. HOWEVER, THE VEHICLE STILL LOCKS ITS REAR WHEELS WHEN MAKING A TIGHT TURN INTO A PARKING SPACE. *TR
Power train, Equipment, Nov 5, 2014
2004 DODGE DURANGO, 5.7 HEMI. THE TRANSFER CASE MOTOR FAILING AND THE SERVICE 4WD LIGHT STARTING OFF BLINKING HERE AND THERE. THEN WENT STEADY AND LOCKED IN 4WD. *TR
Power train, Sep 2, 2014
THE VEHICLE GOES INTO RANDOM 4 WHEEL DRIVE AT VARIOUS SPEEDS. THE PROBLEM IS INTERMITTENT. THIS IS CLEARLY A SAFETY ISSUE WHILE CHANGING LANES OR MAKING TURNS. THE 4 LOCK ,SVC 4WD AND 4 LO ALSO WILL RANDOMLY FLASH. CLEARLY, THERE ARE A LOT OF THE SAME REPORTED ISSUES. ITS FRUSTRATION TO KNOW OF A POTENTIAL SAFETY ISSUE AND NO ONE WILL ADDRESS IT. SOME TYPE OF USER ADVISORY SHOULD BE ISSUED. *TR
Power train, Jun 28, 2014
WHEN TURNING AT LOW SPEED THE WHEELS LOCKED UP AND COULD NOT MOVE. *TR
Power train, Jun 27, 2014
VEHICLE SUDDENLY SHIFTS ELECTRONICALLY INTO FOUR WHEEL DRIVE MODE. THIS CAUSES LOSS OF DRIVEABILITY AT SLOW SPEEDS AND THE ABILITY TO EASILY TURN CORNERS ON DRY PAVEMENT. IF THIS ELECTRONIC SHIFT CONTROL WERE TO SHIFT THE TRANSFER CASE TO NEUTRAL, THE VEHICLE WOULD LOSE ALL POWER TO THE WHEELS AND IF IT WERE PARKED COULD ROLL AWAY. THE TRANSFER CASE SHIFT KNOB INCLUDES THE FOLLOWING USER SELECTABLE MODES: AWD, FWD HIGH, FWD LOW, NEUTRAL. *TR
Power train, Engine, Apr 20, 2014, crash
I WAS PULLING AWAY FROM A STOP WHEN THE ENGINE SUDDENLY MADE SOME LOUD NOISES SOUNDING LIKE GRINDING AND THE VEHICLE LOST ALL POWER, STEERING AND BRAKES. I HAD TO NAVIGATE OVER RAILROAD TRACKS WITH A TRAIN COMING AND ONTO A SIDE STREET AND A DITCH. I WAS THE ONLY ONE IN THE TRUCK AT THE TIME AND WAS NOT HURT AND THERE WAS NO DAMAGE TO THE VEHICLE. IF IT HAD BEEN ONE OF MY KIDS OR WIFE DRIVING IT WOULD HAVE BEEN TRAGIC DUE TO NO POWER AND TRYING TO STEER A 5000LB TRUCK ACROSS TRAFFIC AND RAILROAD TRACKS WITH A TRAIN COMING. THIS VEHICLE WAS WELL MAINTAINED AND HAD AN OIL CHANGE TWO WEEKS PRIOR TO THE FAILURE. WITHIN THE PAST YEAR THIS I HAD THE VEHICLE COMPLETELY GONE THRU BY DEALER MCINERNEY IN MI AND THEY GOT IT READY FOR WHAT I THOUGHT WOULD BE THE NEXT 100,000 MILES. AFTER I HAD THE VEHICLE TOWED HOME DUE TO THE ESTIMATED $7000 REPAIR BILL, I CALLED SEVERAL CHRYSLER MECHANICS WHO TOLD ME THIS IS A KNOWN ISSUE WITH THAT MODEL AND ENGINE YEAR DUE TO BOTH WATER LEAKING INTO THE ENGINE COMPARTMENT (TSB ISSUED) AND A POSSIBLE PROBLEM WITH THE CRANK MAIN BEARING. I CALLED CHRYSLER CUSTOMER SERVICE (JOKE) AND BOTH THE PEOPLE I TALKED TOO "LITERALLY" ASKED WHY I WAS CALLING SINCE THE WARRANTY HAD EXPIRED AND IT WAS NO LONGER CHRYSLER'S PROBLEM. I TOLD THEM BECAUSE WARRANTY HAS NO BEARING ON A KNOWN DEFECT. THE SECOND PERSON I TALKED TO LITERALLY LAUGHED AT ME ON THE PHONE AND REFUSED TO LET ME TALK TO SOMEONE HIGHER THAN HIM STATING "I AM AS HIGH AS IT GETS" AND TOLD ME "CHRYSLER IS NOT GOING TO DO ANYTHING FOR YOU". I ASKED HIS IF THIS IS THE NEW CHRYSLER AFTER "I" HELPED BAIL THEM OUT, HE SAID THEY BAILED THEMSELVES OUT. THIS IS THE SAME CUSTOMER SERVICE THAT TOLD ME THERE WERE NO ELECTRICAL ISSUES, THEN 6 MONTHS LATER RECALLED MY TRUCK DUE TO ELECTRIC FIRES. IF THIS DOES NOT GET RESOLVED BY CHRYSLER, I NOR WILL A ANYONE IN MY FAMILY EVER BUY ANOTHER CHRYSLER PRODUCT. *TR
Power train, Mar 14, 2014, crash
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY. ADDITIONALLY, THE TRANSMISSION WOULD SLIP AND THE VEHICLE WOULD ENGAGE INTO ANY GEAR INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ENGINE RPMS WOULD INCREASE EXCESSIVELY AND THE VEHICLE WOULD EXHIBIT AN ABNORMAL NOISE WHEN FIRST STARTED. ON ONE OCCASION, THE CONTACT SECURED THE VEHICLE IN PARK AND EXITED WHEN SHE NOTICED THE VEHICLE HAD ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE HOWEVER, IT PROCEEDED TO CRASH INTO A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE HAD BEEN TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHERE THE FUEL PUMP AND THE ALTERNATOR WAS REPLACED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76000.
Power train, Electrical system, Engine, Feb 28, 2014
DURING MEDIUM/HEAVY RAIN THE ENGINE STALLS BADLY OR COMPLETELY DIES. ALSO HAPPENS DURING CAR WASHES, THOUGH NOT A SAFETY ISSUE THEN- JUST AGGRAVATING! :( RESTARTS ONLY AFTER RAIN SUBSIDES. THIS CREATES A VERY DANGEROUS DRIVING CONDITION- FOR MYSELF AND THOSE VEHICLES AROUND ME. MY RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM FOR THIS VEHICLE. DESPITE COUNTLESS COMPLAINTS, IT APPEARS DODGE HAS REFUSED TO ACKNOWLEDGE OR ADDRESS IT FOR SEVERAL YEARS, ALIENATING MANY PREVIOUSLY LOYAL CUSTOMERS (THIS WAS A VERY POPULAR SUV). THE FACTORY WARANTY WAS EXPIRED/NEAR TO EXPIRE WHEN MOST OF US BEGAN TO EXPERIENCE THIS SO WE HAD LITTLE RECOURSE. AS MY VEHICLE WAS PURCHASED NEW AND HAS LOW MILES FOR ITS AGE, I PLAN TO KEEP IT FOR THE FORESEEABLE FUTURE- CIRCUMSTANCES PERMITTING... THANK YOU FOR LETTING ME POST MY CONCERN HERE! I HOPE SOMETHING CAN BE DONE TO CORRECT THIS VERY SERIOUS ISSUE. LONG OVERDUE! STEP UP CHRYSLER AND STAND BEHIND YOUR PRODUCT. THANK YOU AGAIN FOR GIVING ATTENTION TO MY CONCERN. :) *TR
Power train, Electrical system, Nov 28, 2013
GOES IN AND OUT OF 4 WHEEL DRIVE BY ITSELF. *TR
Power train, Nov 3, 2013
TRANSFER CASE SHIFTED INTO FOUR WHEEL DRIVE LOCK WITHOUT INPUT OF THE DRIVER. THE VEHICLE WAS ON STRAIGHT LEVEL HARD SURFACE ROAD. TRANSFER CASE WILL NOT SHIFT OUT OF FOUR WHEEL DRIVE LOCK. *TR
Power train, Sep 25, 2013
AS WITH MANY OTHER COMPLAINTS WITH THIS SAME ISSUE, I HAVE EXPERIENCED PROBLEMS WITH THE VEHICLES SERVICE 4WD LIGHT COMING ON. TOOK TO DEALER AND THEY SAID TRANSFER CASE MOTOR WAS BAD. THEY REPLACED THE MOTOR AND THE LIGHT STILL COMES ON. VEHICLE GETS 'LOCKED' IN 4WD MODE AND CANNOT SELECT THE STANDARD AWD DRIVING OPTION. THERE SHOULD BE A RECALL ON THIS. OWNERS SHOULDN'T HAVE TO KEEP REPLACING THE TRANSFER CASE IN HOPES IT RESOLVES THE ISSUE. DODGE/CHRYSLER NEEDS TO REALLY LOOK INTO THIS. *JS
Power train, Sep 12, 2013
THE 4 WHEEL DRIVE ENGAGES ON ITS OWN WHILE DRIVING OR JUST BEING PARKED. *TR
Engine and engine cooling, Power train, Sep 12, 2013
WHILE DRIVING MY 2004 DODGE DURANGO 5.7 HEMI THE SVC 4X4 LIGHT WENT ON AT THE TIME I WAS DRIVING 35MPG IN 70 DEGREE WEATHER AND DID NOT HAVE MY 4X4 ON. I TOOK IT THE MECHANIC SHOP AND THEY SAID I NEEDED TO REPLACE THE 4X4 SHIFT MOTOR, SO I BOUGHT A NEW 4X4 SHIFT MOTOR AND THEY REPLACED IT BUT MY 4X4 WAS STILL NOT WORKING. I HAVE TAKEN IT TO TWO DIFFERENT MECHANIC SHOPS AND THEY KEEP SAYING ITS THE 4X4 SHIFT MOTOR SO I EXCHANGED THE NEW 4X4 SHIFT MOTOR THINKING IT WAS DEFECTED AND ONCE AGAIN BOUGHT A NEW ONE AND HAD IT REPLACED AND AT THIS POINT THE MECHANICS DON'T KNOW WHAT ELSE IT COULD BE BECAUSE IT STILL DIDN'T WORK. *TR
Power train, Electrical system, Electronic stability control (ESC), Jun 22, 2013
MY WELL-MAINTAINED 2004 DODGE DURANGO SLT BEGAN DOING SOMETHING BIZARRE A FEW MONTHS AGO AT ABOUT 120,000 MILES. THIS HAS 4.7L V8 AND THE AWD-4HI-4LO 2-SPEED TRANSFER CASE. THE "SERVICE 4WD" AND THE TRACTION CONTROL LIGHT BEGAN FLASHING, AND IT FELT LIKE THE TRANSFER CASE WAS STUCK IN 4HI WITH THE TIRES GRABBING ON A TURN. THE SELECTOR KNOB ON THE DASH WOULD NOT FUNCTION. I BROUGHT THE TRUCK TO MY MECHANIC WHO CHECKED THE FUNCTION OF THE TRANSFER CASE MOTOR, INSPECTED THE MOTOR AND WIRING, AND CHANGED THE TRANSFER CASE FLUID AGAIN. I CALLED MY LOCAL CHRYSLER DEALER AND THEY ADVISED THAT THEY WOULD NEED TO CHANGE THE TRANSFER CASE MOTOR. THE MOTOR COSTS $1190 PLUS TWO HOURS LABOR AND TWO QUARTS OF ATF+4 FLUID. I BROUGHT THE TRUCK BACK TO MY MECHANIC AND HE SAID THERE IS NOTHING WRONG WITH THE MOTOR OR THE TRANSFER CASE OR THE DASH SELECTOR KNOB. HE SAID HE BELIEVES THIS IS A CONTROL MODULE OR PROGRAMMING ISSUE. I GOT A THIRD OPINION AT MY LOCAL LEE MYLES. THEY CONCURRED THAT THERE IS NOTHING WRONG WITH THE TRANSFER CASE MOTOR AND THERE MUST BE SOME ISSUE WITH THE COMPUTER, PROGRAMMING, OR ONE OR MORE OF THE CONTROL MODULES. THE TRUCK CONTINUES TO DO THE SAME THING. THE MALFUNCTION CONDITION EXISTS APPROXIMATELY 65% OF THE TIME. I CAN'T AFFORD TO BRING TO THE DEALER NOW AND SPEND OVER $1300 FOR A REPAIR THAT I DO NOT THINK WILL CORRECT THE PROBLEM. I HAVE READ ON MANY MESSAGE BOARDS THAT THIS SEEMS TO BE A VERY COMMON ISSUE WITH 2004-2006 DURANGOS AND CHANGING THE MOTOR, OR THE SWITCH DOES NOT HELP THE SITUATION. I ALSO NOTICE THAT AT TIMES WHEN I OPEN THE DOORS OR UNLOCK THE DOORS WITH THE KEY FOB, I CAN HEAR THE TRANSFER CASE MOTOR CYCLING. THIS SEEMS TO BE AN ELECTRICAL OR PROGRAMMING ISSUE. IT IS VERY DIFFICULT TO TURN THE WHEELS AT LOW SPEEDS WHEN THE MALFUNCTION CONDITION EXISTS AND I FEAR THIS IS STRAINING THE TRANSMISSION. *TR
Power train, Engine, Apr 8, 2013
PURCHASED VEHICLE ON 2/19/13 DROVE IT FOR 2 WEEKS. WAS DRIVING ON THE HIGHWAY AND HEARD A LOUD NOISE FOLLOWED BY CLUNKING NOISE WHICH SOUNDED LIKE A FLAT TIRE BUT WASN'T. TOOK IT TO MY MECHANIC WHO TOLD ME THAT THE FRONT DIFFERENTIAL NEEDED TO BE REPLACED. FIXED THAT PROBLEM. 2 WEEKS AFTER THAT ON 3/29 WAS GETTING OFF THE HIGHWAY WHEN I HEARD ANOTHER LOUD NOISE FOLLOWED BY A CLUNKING NOISE THIS TIME I LOST STEERING AND BARELY MADE IT INTO A PARKING LOT. HAD IT TOWED TO MY MECHANIC TO FIND OUT IT BLEW A ROD AND NEEDED TO HAVE THE ENGINE REPLACED. AFTER HAVING THIS VEHICLE FOR 6 WEEKS I HAVE HAD 2 CATASTROPHIC FAILURES. MY DEALERSHIP WILL NOT HELP ME AND I CANNOT AFFORD TO REPLACE THE ENGINE ON MY OWN. I PURCHASED THIS VEHICLE TO BE A SAFE AND RELIABLE MODE OF TRANSPORTATION FOR ME AND MY 4 CHILDREN. NOW I AM OUT $6000 AND HAVE NO VEHICLE. SOMETHING NEEDS TO BE DONE ABOUT THIS. PEOPLE SHOULD NOT BE FORCED TO PAY FOR AN ISSUE THAT IS KNOWN TO BE A PROBLEM. *TR
Power train, Engine, Mar 13, 2013
I WENT OUT ONE MORNING TO DUE MY DAILY RUNNING FOR THE DAY AND WHEN I TURNED THE KEY AND THE VEHICLE STARTED IT MADE A SOUND LIKE THE STARTER WAS STUCK. I TURNED IT OFF AND CALLED MY HUSBAND AND WHEN I STARTED IT AGAIN THERE WAS A LOUD PECKING IN THE MOTOR. I TOOK IT TO A LOCAL GARAGE AND THE MAN LISTENED TO IT AND TOLD ME THAT THE NOISE WAS COMING FROM INSIDE THE MOTOR AND THAT HE DID NOT DO MOTOR WORK. SO I FOUND ANOTHER GARAGE AND TOOK IT TO THEM AND THEY TOLD ME THAT IT WAS THE STARTER THAT WAS BAD AND THAT THEY WOULDN'T BE ABLE TO GET TO IT FOR A WEEK OR SO. SO I CALLED THE LOT THAT THE VEHICLE WAS BOUGHT FROM AND HE SENT ME TO HIS GARAGE AND THE MAN THERE TOLD ME THAT HE WOULD TAKE A LOOK AT IT AND GET BACK TO ME. WELL HE CALLED THE NEXT DAY AND TOLD ME THAT ALL OF THE NOISE WAS COMING FROM THE TRANSMISSION AND THAT IT WAS THE FLY WHEEL SO HE REPLACED THE FLY WHEEL AND THE CALLED ME BACK AND TOLD ME THAT THE TORQUE CONVERTER WAS WHAT WAS MAKING THE NOISE. THAT THE VEINS IN IT WAS BAD AND RATTLING AROUND SO I HAD TO WAIT ANOTHER THREE DAYS FOR THE PART TO COME IN. AFTER HE REPLACED THAT PART AND PUT IT ALL BACK TOGETHER AND CALLED ME AND TOLD ME THAT IT WAS DONE AND THAT IT WAS STILL MAKING THAT NOISE, AND THAT HE COULD NOT FIGURE OUT WHERE IT WAS COMING FROM. HE STARTED THAT HE CALLED THE DODGE GARAGE AND TALKED TO THE ABOUT IT AND THEY TOLD HIM THAT THE CRANK WAS BAD. AND THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. SO I ASKED THEM ABOUT REBUILDING THE MOTOR AND HE LAUGHED AT ME AND TOLD ME THAT IF I COULD FIND SOMEONE THAT WOULD ATTEMPT TO REBUILD IT THAT HE WOULD SHAKE THEIR HAND THAT NO ONE WILL ATTEMPT IT. ALL I COULD DO IS HAVE ANOTHER MOTOR PUT IN IT. WE HAVE HAD THAT 2004 DURANGO 5.7 FOR ONLY A YEAR AND WE STILL OWE THE BANK FOR THE VEHICLE. AND AN ENGINE IS GOING TO COST US 3400.00 NOT TO MENTION LABOR FEE FOR PUTTING IT IN. *TR
Power train, Engine, Feb 24, 2013
HAD DRIVEN TRUCK EARLIER IN DAY HAD NO ISSUES AT ALL. DROVE AND SOUNDED LIKE IT ALWAYS DID!! WENT TO START IT THAT EVENING TO GET DAUGHTER FROM SCHOOL EVENT AND IT MADE A HORRIBLE NOISE AND WOULDN'T START! MECHANIC SAID IT WAS STARTER. AFTER 2 DAYS OF WAITING FOR A STARTER THAT NOONE KEEPS IN STOCK! PUT IT ON AND NOTHING! MECHANIC SAID IT WAS STUCK FLYWHEEL. HE GOT IT TO TURN OVER BUT THE MOTOR WAS KNOCKING VERY LOUD!! NOW I'M WITHOUT A CAR BECAUSE I DO NOT HAVE THE MONEY FOR A NEW MOTOR!! *TR
Power train, Engine, Feb 18, 2013
VEHICLE STARTED TO RUN A LITTLE ROUGH. WIFE WAS AT A STOP LIGHT ACCELERATED UPON GREEN AND HEARD A LOUD NOISE AND A JERK. SHE NURSED IT HOME ABOUT A MILE OR SO. PULLED INTO THE DRIVEWAY AND SHUT IT OFF AND OIL WAS EVERYWHERE. I LOOKED AROUND AND DISCOVERED A HOLE IN THE ENGINE BLOCK BEHIND THE PASSENGER SIDE TIRE ABOUT THE SIZE OF MY FIST. HAVE HAD THE DURANGO SINCE IT WAS BRAND NEW. ITS ALWAYS RAN GREAT. WE LOVE OUR DURANGO. VERY UPSET THAT THIS HAPPENED. WE DO NOT HAVE MUCH MONEY TO SPARE AT MONTHS END, BUT WE NEEDED A CAR SO WE WERE FORCED TO GO BUY ANOTHER. WOULD LIKE TO MAYBE GET THE DURANGO FIXED. BUT THAT MIGHT TAKE A LITTLE WHILE TO GET THE MONEY NOW. BE NICE IF CHRYSLER COULD SEND ME A NEW ENGINE OR SOMETHING. I HAVE OWNED A TOTAL OF 5 CHRYSLER BRAND VEHICLES. *TR
Power train, Engine, Feb 12, 2013
SIMILAR TO ALL OTHER COMPLAINTS I READ. WAS DRIVING THE VEHICLE DURING RAIN, ENGINE STARTED TICKING. STOPPED AND HAD IT TOWED TO MECHANIC. BENT ROD AND BUSTED PISTON. *TR
Power train, Jan 16, 2013
MY TRUCK GOES IN AND OUT OF 4WD ON ITS OWN. TRUCK CAN BE ON, OFF, DRIVING, PARKED, IT DOESN'T MATTER. APPARENTLY A LOT OF OTHERS ARE HAVING THIS ISSUE AS WELL. *TR
Power train, Engine, Nov 27, 2012
2004 DODGE DURANGO LIMITED 5.7L HEMI 4X4 MY VEHICLE WAS ALREADY RUNNING FOR APPROX 3-5 MINUTES, WARMING UP, AFTER I HAD FINISHED WORKING A FULL 12-HOUR NIGHT SHIFT. TIME IS 0640 HRS, OUTSIDE TEMP IS APPROX 30 DEGREES. VEHICLE RUNNING NORMAL, NO ALARMS, NO WARNING INDICATORS. I WAS PULLING OUT OF DRIVEWAY OF MY EMPLOYMENT ONTO THE ROADWAY AND ACCELERATING ON A COMPLETELY STRAIGHT ROADWAY. AS VEHICLE WAS PASSING 20-25MPH AND WITH NO FORE-WARNING, HEARD LOUD 'BANG' FROM THE ENGINE COMPARTMENT AND VEHICLE STARTED SHAKING. VEHICLE'S REACTION WAS IMMEDIATE. VIOLENT VIBRATIONS, TAPPINGS AND METAL TO METAL SOUNDS, I IMMEDIATELY SHUT DOWN THE ENGINE AND DRIFTED OFF TO SIDE OF ROAD. MY VEHICLE HAS NEVER BEEN PUSHED OR WORKED HARD. NEVER HAULED HEAVY LOADS OR TRAILORED. BODY IS IN VERY GOOD CONDITION AND VEHICLE MAINTENANCE HAS ALWAYS BEEN PERFORMED ON REGULAR BASIS (APPROX 1000 MILES INTO CURRENT OIL CHANGE). AT FIRST I THOUGHT I HAD THROWN THE SERPENTINE BELT, BUT WITHIN SECONDS I KNEW IT WAS MUCH WORSE, SHUTTING OFF THE ENGINE. TWO CHECKS OF THE OIL LEVEL, ASSURED ME THAT THERE WAS IN FACT OIL IN THE ENGINE. THERE WERE NO EXTERNAL LEAKS FOUND AND THERE DID NOT APPEAR TO BE ANY OIL/COOLANT MIXING. AFTER TOWING THE VEHICLE, TO MY MECHANIC, THEY HAVE SINCE REPORTED WHAT THEY BELIEVE TO BE AS A "CATASTROPHIC LOSS OF THE ENGINE". I HAVE REPORTED THIS FAILURE TO CHRYSLER CORP. AND THEY HAVE OPENED A CASE NUMBER FOR ME, BUT THEY HAVE NOT MADE ANY COMMITMENT, IF THEY WILL COVER THE FAILURE. AFTER SOME OF MY OWN INVESTIGATING, I HAVE DISCOVERED THERE ARE NUMEROUS COMPLAINTS, OF THE EXACT SAME NATURE AS MY FAILURE, WITH THIS IDENTICAL MAKE/MODEL YEAR AND 5.7L HEMI ENGINE, WITH MANY FAILURES OCCURRING IN THE 80-120K MILE RANGE (MY MILEAGE 97K). VERY ANGRY AND UPSET ABOUT THIS FAILURE, BUT THANKFUL I WAS ABLE TO SAFELY PULL OVER WITHOUT ANY FURTHER INCIDENT AND INJURY. *TR
Power train, Sep 26, 2012
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR AN EMISSIONS TEST BUT DID NOT PASS. THE VEHICLE WAS THEN TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE PCM WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED AND WAS TAKEN BACK FOR EMISSION TESTING TWICE BUT DID NOT PASS EITHER TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PCM WAS REPLACED TWO ADDITIONAL TIMES. THE VEHICLE WAS NOT FURTHER REPAIRED AND THE FAILURE PERSISTED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.