2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints: power train
99 reports, newest first. Show all
Engine and engine cooling, Power train, Electrical system, Jan 3, 2008
VEH PROBLEM ON 1/1/08 -- 2004 DODGE DURANGO HTTP://WWW.DATATOWN.COM/CHRYSLER/ 1/3/08: CALLED CHRYSLER DEALER ' 1-800-992-1997 SPOKE TO AMY (REF 17081406 (ID#AJ267) SHE REQUESTED THE VEHICLE ID NO ' THE LAST EIGHT ' I GAVE HER ' SHE ASK WHAT OUR ADDRESS WAS AND TELEPHONE NUMBER ' I GAVE IT TO HER. SHE ASKED IF I CONTACTED THE SHOP WHERE I GET IT SERVICED AT ' I SAID, NO I WAS CONTACTING YOU FIRST. I TOLD HER I WANTED TO SEE IF THIS WAS COVERED UNDER THE 7 YEAR/70,000 MILE WARRANTY ' SHE SAID, I DID NOT HAVE THAT ' I SAID YES I DID THAT'S WHAT MADE US BUY THE VEHICLE. SHE SAID TO CONTACT THE PLACE WHERE WE BOUGHT IT FROM ' IN ROXBOROGH - SHE SAID, WHAT PROBLEM ARE YOU HAVING. I TOLD HER THAT THE PROBLEM STARTED WHEN I GOT THE RECALL FIXED FOR INSTRUMENT CLUSTER. WE HAD WIRING HARNESS TO THE 8 CYCLINDER. THEN THE OIL LIGHT CAME ON. BUT I DID NOT NEED ANY OIL ' I GET MY OIL DONE REGULARLY. THREE DAYS LATER THE DODGE STARTED REVVING VERY HIGH LIKE SOMEONE IS PUSHING ON THE PEDAL. THE CAR JERKS AND THE ENGINE LIGHT IS ON NOW. SHE PUT ME ON HOLD TO CHECK THE WARRANTY INFORMATION. SPOKE TO LESLIE, SUPERVISOR. SHE TOLD ME THERE IS NOTHING THEY COULD DO FOR ME ' WHAT YOU DO OUT SIDE OF CHRYSLER IS YOUR PROBLEM. I TOLD HER THERE IS ALL SORTS OF NOTES ON LINE FROM PEOPLE HAVING PROBLEMS WITH ENGINES AND TRANSMISSIONS. SHE SAID, THERE WAS NO RECALLS ON THIS.*CN
Power train, Nov 27, 2007
2004 DODGE DURANGO WITH THE 5.7L STALLING GOING AROUND CORNER, ALMOST CAUSING ACCIDENT. THIS IS A SAFETY HAZARD, AS IT COULD CAUSE AN ACCIDENT POSSIBLY INJURING MYSELF, FAMILY, OR OTHERS. *TR
Power train, Nov 1, 2007
2004 DODGE DURANGO WITH 5.7 LITER HEMI ENGINE. HAVE BEEN EXPERIENCING ENGINE STALLING WHILE DRIVING ON 4 OCCASIONS. THERE HAVE BEEN TWO OCCASIONS WHILE ACCELERATING FROM A STOP AND TURNING AND TWO WHILE DRIVING AT HIGHWAY SPEEDS. AFTER THE FIRST 2 OCCURRENCES THE TRUCK WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE UNABLE TO REPRODUCE THE EVENT AND AS A PRECAUTION REPLACED THE EGR VALVE. AFTER GETTING THE TRUCK BACK FROM THE DEALERSHIP THE ENGINE STALLED 2 MORE TIMES AT HIGHWAY SPEED. TRUCK IS BACK IN THE DEALERSHIP AND ONCE AGAIN THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM. *TR
Power train, Sep 13, 2007
2004 DURANGO LIMITED STALLED WHILE BRAKING TWICE. STALLED ONCE AT A STOP LIGHT. HAS THE 5.7L HEMI ENGINE WITH 50K MILES. TOOK IT TO DEALER TO HAVE IT LOOKED AT. WAS TOLD THEY COULD NOT GET IT TO STALL AND WE WOULD HAVE TO KEEP AN EYE OUT FOR IT. THEN I FOUND THE TSB ON LINE DETAILING THE ISSUE. THUS I FIND IT ODD THAT THE DEALER DIDN'T KNOW ABOUT THE ISSUE: TSB # 18-013-05 NHTSA ACTION NUMBER EA05018. *TR
Power train, Aug 20, 2007, crash
OUR 2004 DODGE DURANGO WAS IN OUR DRIVEWAY IN PARK, THE ENGINE TURNED OFF, RADIO ON, BOTH FRONT DOORS OPEN AND KEYS STILL IN THE IGNITION. THE TRUCK HAD BEEN SITTING THERE FOR 5 MINUTES OR MORE TILL I GOT MY NEIGHBOR TO HELP ME UNLOAD A GRILL OUT OF THE BACK. MY WIFE HOPPED INTO THE PASSENGER SIDE TO TURN THE RADIO DOWN WHEN THE TRUCK BEGAN TO ROLL FORWARD WHILE IN "PARK". MY WIFE WAS KNOCKED OUT OF THE TRUCK AND WAS HURT BADLY ON HER LEG AND IT RAN INTO MY NEIGHBOR'S CAR THEN ROLLED INTO THE STREET. I RAN AFTER THE TRUCK TO STOP IT FROM GOING ANY FURTHER, I STEPPED ON THE BRAKE THEN LOOKED AT THE SHIFT HANDLE AND IT WAS STILL IN "PARK". *TR
Engine and engine cooling, Power train, Jan 11, 2007
WE RECENTLY PURCHASED A USED 2004 DODGE DURANGO LIMITED. EQUIPPED WITH THE 5.7L HEMI. WE HAVE OWNED THE SUV FOR JUST UNDER 90 DAYS AND ON THREE SEPARATE OCCASIONS THE ENGINE HAS STALLED WHEN MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND SHIFTING INTO DRIVE. I SPOKE WITH A DODGE DEALERSHIP ON THE PHONE A FEW DAYS AGO AND THEY OFFERED LITTLE HELP. I INTEND TO CALL THEM IN THE MORNING AND SET UP AN APPOINTMENT TO HAVE THEM LOOK AT IT. THIS IS THE VEHICLE MY WIFE USES TO TRANSPORT OUR TWO YOUNG BOYS TO PRE-SCHOOL AND HERSELF TO WORK. THIS IS VERY CONCERNING TO US BECAUSE THE TRUCK DYING IN THE DRIVEWAY IS ONE THING, BUT WHAT IF THE NEXT TIME THEY ARE ON THE HIGHWAY OR IN THE MIDDLE OF AN INTERSECTION. *JB
Power train, Nov 19, 2006
WHILE DRIVING (20 MPH) THE FRONT DRIVE SHAFT ASSEMBLY FELL OFF. APPARENTLY, THE FOUR BOLTS THAT ONCE ANCHORED THIS SHAFT JUST FELL OUT. THE VEHICLE HAS ONLY 36,000 MILES. I STOPPED THE VEHICLE AND HAD NO PARK GEAR SO I APPLIED THE PARKING BREAK. THE VEHICLE IS AS THE DEALERSHIP PENDING REPAIR. *NM
Power train, Oct 11, 2006
DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE IN GEAR. THIS HAD OCCURRED TWELVE TIMES AND MOST FREQUENTLY HAPPENED WHILE IN REVERSE. THIS HAD ALSO HAPPENED WHILE TRAVELING 45 MPH. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER FOUR TIMES BUT THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.*AK
Power train, Jul 7, 2006
2004 DODGE DURANGO WITH HEMI (5.7 L) HAS STALLED ON FIVE OCCASIONS. ALL INSTANCES HAVE OCCURRED AT LOW SPEEDS BEFORE COMING TO A STOP AT AN INTERSECTION OR EXITING A PARKING LOT. THE PCM MODULE WAS FLASHED UPDATED PER TSB 18-013-05A AND THE PROBLEM HAS OCCUR 3 ADDITIONAL TIMES. *JB
Power train, Apr 26, 2006
WE PURCHASED OUR DURANGO NEW IN 8/04. ON 9/ 9/04 THE TRUCK STARTED, BUT DIED WHILE I WAS BACKING OUT OF MY GARAGE. WE HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY STATED IT NEEDED AN UPDATE PERFORMED ON THE COMPUTER SYSTEM. IT HAPPENED AGAIN ON 9/24/04 AND THEN IN OCT. IT HAD TO BE TOWED AND THEY CLAIMED THAT THEY APPARENTLY DID NOT GET THE UPDATE COMPLETED OR DONE PROPERLY. WE BEGAN NOTICING THEN THAT THE TRUCK FELT AS IF IT WAS SURGING OR ALMOST SKIPPING A GEAR. MULTIPLE PEOPLE FROM THE DEALERSHIP TEST DROVE IT ON MULTIPLE OCCASIONS. WE WERE TOLD THAT WE WERE JUST FEELING MORE W/ THIS VEHICLE BECAUSE IT WAS SUCH A SMOOTH RIDE COMPARED TO MOST 4WD VEHICLES. DOES THAT MAKE SENSE? WE FINALLY GAVE UP. NOW ON 3/ 25/06 THE TRUCK DIED WHILE IN PARK IN A PARKING LOT. THAT SAME NIGHT IT SURGED AS I PULLED OUT INTO TRAFFIC. W/IN A FEW HUNDRED YARDS I STOPPED AT A LIGHT AND WHEN I ATTEMPTED TO ACCELERATE IT WAS AS IF THE TRUCK WAS GOING TO DIE. ON THE MORNING OF 3/28 THE TRUCK SURGED AND WHEN I ATTEMPTED TO TURN THE TRUCK IT DIED IN THE MIDDLE OF THE ROAD. THE NEXT DAY IT DIED ON THE WAY TO THE DEALERSHIP. THEY KEPT THE TRUCK FOR ABOUT A WEEK, STATED THEY HOOKED IT UP TO THE COMPUTER AND IT SHOWED NOTHING WAS WRONG,DROVE IT FOR ABOUT 30 MILES DURING THAT TIME W/OUT INCIDENT. NOW IT HAS DIED AGAIN WHILE I WAS PULLING INTO MY GARAGE. I AM TIRED OF BEING TOLD THERE IS NOTHING WRONG. A VEHICLE SHOULD NOT JUST DIE WHILE YOU ARE GOING DOWN A ROAD W/OUT ANY WARNING. AT NO TIME HAVE WE HAD ANY LIGHTS COME ON THE DASH ADVISING OF A PROBLEM. IT IS VERY DISTURBING TO THINK THAT CHRYSLER IS OKAY W/ US DRIVING OUR FAMILIES AROUND IN THESE VEHICLES. I HAVE THREE SMALL CHILDREN THAT I TOTE AROUND IN THIS VEHICLE AND IT IS NOT VERY COMFORTING TO KNOW THAT IT WILL DIE UNEXPECTEDLY. *JB
Power train, Electrical system, Feb 13, 2006
VEHICLE STALLS, TRANSMISSION QUITS. DOESN'T WORK. *JB
Engine and engine cooling, Power train, Oct 28, 2005
I BOUGHT A 2004 DODGE DURANGO IN NOVEMBER 2004. VIN [XXX]. [XXX]. I HAVE HAD NUMEROUS PROBLEMS WITH THE VEHICLE, INCLUDING THE VEHICLE SILENTLY CEASING TO OPERATE. THIS HAS HAPPENED 3 TIMES IN MOTION, VERY NEARLY CAUSING VERY SERIOUS MOTOR VEHICLE CRASHES. 1 OCCURRENCE HAPPENED WHILE STATIONARY AND IN PARK. ALL OF THIS HAS HAPPENED IN THE 1ST YEAR OF OWNERSHIP. ADDITIONALLY, THE VEHICLE FAILED TO COME OUT OF PARK NUMEROUS TIMES; WHEN PLACED INTO DRIVE, FAILED TO ENGAGE AND WOULD SIMPLY IDLE; AND HAD NUMEROUS ELECTRICAL QUIRKS THAT ARE NOT SAFETY RELATED. EACH TIME WE HAVE TAKEN THE VEHICLE INTO THE DEALER, SIMPLY TO BE TOLD "UNABLE TO DUPLICATE." JUST RECENTLY, WE WERE TOLD CHRYSLER WAS AWARE OF THE VEHICLE CEASING TO OPERATE WITHOUT WARNING WHILE DRIVING. WE WERE TOLD CHRYSLER REFUSED TO ACKNOWLEDGE THE ISSUE OR FIX IT, AND HAVE BEEN PRESSURING DEALERSHIPS TO SEND THE VEHICLES BACK OUT WITH THE CUSTOMER IN THE SAME UNSAFE AND DEADLY CONDITION. CHRYLSER REFUSES TO ACKNOWLEDGE US OR THE PROBLEM, AND 3 TIMES NOW MY FAMILY HAS BEEN PLACED IN PERIL BECAUSE CHRYSLER WON'T RECALL THESE DEFECTIVE VEHICLES OR SPEND MONEY TO FIX THEM.*JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Sep 29, 2005
DT: SHORTLY AFTER PURCHASING A NEW VEHICLE AND WHEN DESCENDING DOWNHILL THE AUTOMATIC TRANSMISSION SLIPPED. IT FELT AS IF IT SLIPPED INTO NEUTRAL. THIS OCCURRED WITH OR WITHOUT THE CRUISE CONTROL SWITCH ON. THE CONSUMER TOOK THE VEHICLE TO A DEALER, WHO TEST DROVE THE VEHICLE AND DETERMINED THIS WAS NORMAL. THE CONSUMER FELT THIS WAS A SAFETY ISSUE, AND THE TRANSMISSION DID NOT MAINTAIN A STEADY PACE. NO REPAIRS OR CORRECTIONS HAVE BEEN MADE. THE CONSUMER HAS NOT CONTACTED THE MANUFACTURER. *AK *NM
Power train, Jul 19, 2005
NOT REPORTING A FAILURE OR INCIDENT, JUST A POORLY MANUFACTURED VEHICLE WITH AN INHERENT PROBLEM THAT THE DEALER/COMPANY WAS AWARE OF BUT DID NOT DISCLOSE AT TIME OF PURCHASE, NOR DO THEY HAVE A FIX FOR IT. JUST A SHRUG OF THE SHOULDERS.
Engine and engine cooling, Power train, Electrical system, Jul 10, 2005
INSTANT STALLING, WHETHER TURNING OR GOING STRAIGHT. WARM OR COLD DOESN'T MATTER. DEALER HAS NO CLUE.
Power train, Mar 28, 2005
THIS VEHICLE HAS NO ENGINE BRAKING. SELECTING "TOW/HAUL" WHICH TAKES IT OUT OF OVERDRIVE DOES NOT PROVIDE ENGINE BRAKING. SELECTING "2" AND "TOW/HAUL" DOES NOT SLOW THE VEHICLE ON A DOWNGRADE. IT IS DANGEROUS. I HAVE ASKED THE DEALER ABOUT IT AND NO RESPONSE. I HAVE CONTACTED CHRYSLER AND NO RESPONSE. IT IS THE MAGNUM V-8 WITH THE TRAILER HAULING PACKAGE. I AM AFRAID TO HAUL A TRAILER AS YOU WOULD BE ON THE BRAKES CONTINUOUSLY. NOTHING HAS CHANGED IN THE YEAR I HAVE OWNED IT.*JB
Power train, Mar 4, 2005
WHEN ACCELERATING FROM A STOP VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Power train, Feb 26, 2005, crash
PARKED IN THE DRIVEWAY WHICH IS ON A SLIGHT UPWARD INCLINE WITH CAR RUNNING, UNLOADING GROCERIES WHILE KIDS WERE WATCHING A VIDEO. AFTER 15 MINUTES I REACHED IN THROUGH THE PASSENGER SIDE TO TURN OFF THE IGNITION AND THE CAR RELEASED OUT OF PARK, ROLLING DOWN THE DRIVEWAY, HIT A TREE AND MAILBOX. VEHICLE WAS 'CLICKING' THE ENTIRE WAY DOWN THE DRIVEWAY. *JB
Service brakes, Hydraulic, Engine and engine cooling, Power train, Feb 11, 2005, fire
OUR DURANGO HAD EXPERIENCED NUMEROUS PROBLEMS, SINCE WE PURCHASED IT NEW IN 5/04. THE ENGINE SURGED, IT STALLED, AND IT FELT LIKE THE BRAKES DID NOT GRAB IN THE REAR. IT ALSO RACKED UP MORE MILES ON THE ODOMETER, THAN IT ACTUALLY DROVE. ON 12/16/04 WE BROUGHT IT IN TO THE DEALERSHIP FOR A RECALLED BATTERY CABLE. THE NEXT DAY THE ENGINE CAUGHT ON FIRE WHILE DRIVING. IT WAS TOWED TO THE DEALERSHIP, THE TRANSMISSION WAS REPLACED, AND WE PICKED IT BACK UP 12-28-04. ON 1-16-05 WE HAD A SECOND FIRE IN THE ENGINE WHILE DRIVING. THIS TIME IT WAS IN THE SHOP UNTIL 2-1-05. THE DEALERSHIP OVERHAULED THE TRANSMISSION, BUT DID NOT REPLACE IT. ON 2-2-05 AGAIN WHILE DRIVING, OUR DURANGO'S ENGINE CAUGHT ON FIRE, THIS TIME THE FIRE WAS SO BIG, AND SO FAST MY HUSBAND BARLEY HAD TIME TO GET OUR KID OUT BEFORE IT EXPLODED, AND BURNED TO THE GROUND. IT TOOK THE FIRE DEPARTMENT OVER AN HOUR TO GET THE FIRE OUT. I HAD SENT A CERTIFIED LETTER TO DAIMLER CHRYSLER, ASKING THEM TO BUY THE DURANGO BACK UNDER THE LEMON LAW ON 1-20-05. TO THIS DAY THERE HAS BEEN NO RESPONSE TO THAT LETTER. MY HUSBAND AND CHILDREN WERE ALMOST KILLED! *JB
Power train, Vehicle speed control, Equipment, Jan 24, 2005, fire
DRIVING 2004 DODGE DURANGO ACCELERATOR GOT STUCK TO FLOOR. PREENING THE BRAKE, VEHICLE CAUGHT ON FIRE. *BF THE INCIDENT WAS DUE A MANUFACTURER'S DEFECT PER FIRE INSPECTION. OTHER PROBLEMS WERE; THE ELECTRIC REMOTE WAS INOPERATIVE, THERE WAS A DELAY IN THE SHIFT WHEN THE A/C WAS ON AND THERE WAS A LOT OF WATER COMING FROM THE A/C. *SC
Power train, Dec 22, 2004
THE VEHICLE SLIPPED OUT OF PARK WITHOUT WARNING. THE CONSUMER WAS ABLE TO GAIN CONTROL OF THE VEHICLE. *JB AN OCCUPANT OF THE VEHICLE WAS COMPLAINING ABOUT THE SEAT BELT NOT BEING LATCHED PROPERLY. THE CONSUMER OPENED THE DOOR AND REACHED IN TO BUCKLE THE CHILD SAFETY LATCH AND 8 SECONDS LATER THE VEHICLE STARTED TO ROLL BACKWARDS, TRAPPING THE CONSUMER BETWEEN THE DOOR AND THE GARAGE BAY DIVIDER. *SC *JB
Power train, Electrical system, Air bags, Vehicle speed control, Sep 14, 2004
THE VEHICLE'S RADIO STOPPED WORKING. *NM WHEN THE CONSUMER TRIED TO CHANGE LANES, HE NOTICED A DELAYED REACTION FROM THE TIME HE PRESSED THE ACCELERATOR TO THE RESPONSE OF THE VEHICLE. ON ANOTHER OCCASION, THE CHECK ENGINE LIGHT ILLUMINATED AND THE TRANSMISSION DOWN SHIFTED FOR A FEW SECONDS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND EXPLAINED ALL THE PROBLEMS HE HAD EXPERIENCED AND AFTER A DIAGNOSTICS TEST WAS DONE, THE DEALER STATED THE COMPUTER DISPLAYED A CODE AND THEY DID NOT KNOW WHAT IT WAS SO THEY ERASED IT. ONE MONTH LATER, THE CONSUMER EXPERIENCED THE SAME PROBLEM WITH THE RADIO AND WHEN HE ATTEMPTED TO PLACE THE VEHICLE IN PARK, THE GEAR SHIFTER DID NOT GO INTO THE PARK POSITION IT STAYED IN THE REVERSE POSITION. THE VEHICLE WENT BACK TO THE DEALER AND IT WAS DISCOVERED THAT 2 BOLTS AND A BRACKET WERE MISSING FROM THE TRANSMISSION SHIFTER. THE CONSUMER STATED THE CRUISE CONTROL DID NOT AND A NEW PROBLEM HAD SURFACED. THERE WAS A WARNING LIGHT ON THE DASHBOARD THAT READ PASS AIR BAG OFF. *JB
Power train, Sep 14, 2004
2004 DODGE DURANGO 4X4, AUTOMATIC TRANSMISSION, AT SLOW SPEEDS 10 MPH ACCELERATION HAS A LAG UNTIL 2,000 RPM AT WHICH POINT THE TRANSMISSION ENGAGES AND THE VEHICLE LURCHES FORWARD RAPIDLY.
Power train, Electrical system, Vehicle speed control, Jul 15, 2004
WHEN DRIVING AT AN UNDETERMINED SPEED, THE TRANSMISSION LIGHT APPEARED ON THE DASHBOARD. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, HOWEVER, THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK AFTER THE FIFTH VISIT TO THE SERVICE DEALER (DESOTO MALL), THE TRANSMISSION LIGHT HAD NOT COME BACK ON. THE SHIFTING LIGHT HAD COME ON AND THE CONSUMER HAD TAKEN THE VEHICLE TO THE SERVICE DEALER (CENTRAL MAINE DODGE) AND AFTER THREE VISITS TO THEM, THEY FOUND MELTED WIRES AND A BAD SENSOR. THE WIRES HAD HOLES IN THEM. CHRYSLER WOULD DO NOTHING TO HELP RESOLVE THIS PROBLEM. A TRANSMISSION SENSOR WAS PLACED IN THE VEHICLE. (THE SHIFT INDICATOR STAYED ON INTERMITTENTLY ALONG WITH ALL OF THE OTHER LIGHTS & THE TRANSMISSION RANGE SENSOR RATIONALITY WIRES WERE DAMAGED AND MELTED ON THE CATALYTIC CONVERTER) ALSO THE ENGINE HAD COME ON AND THE VEHICLE JUMPED FORWARD. *SC *JB