2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Electrical system, Nov 8, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER STOPPING THE VEHICLE, THE CABIN LIGHTS ILLUMINATED AND WOULD NOT DIM. THERE WERE NO WARNING INDICATORS PRESENT. THE CONTACT SMELLED SMOKE INSIDE THE PASSENGER COMPARTMENT AND DROVE THE VEHICLE TO HER RESIDENCE. THE WEATHER WAS NOT A FACTOR. IN JUNE OF 2007, THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). AFTER THE REPAIR WAS MADE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED, THE WINDSHIELD WIPERS DID NOT WORK, THE DOOR OPEN CHIME WOULD NOT SOUND, AND THE KEY WOULD NOT LOCK AND UNLOCK THE DOORS. THE CURRENT MILEAGE WAS 82,397 AND FAILURE MILEAGE WAS 77,000.
Electrical system, Equipment, Nov 7, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE CD PLAYER DOES NOT WORK AND THERE IS A CONTINUOUS CLICKING SOUND WHEN THE KEY IS REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE VEHICLE IS INCLUDED IN RECALL NUMBER G07 AND THE REPAIR WORK WAS PERFORMED; HOWEVER, THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 37,000.
Power train, Nov 1, 2007
2004 DODGE DURANGO WITH 5.7 LITER HEMI ENGINE. HAVE BEEN EXPERIENCING ENGINE STALLING WHILE DRIVING ON 4 OCCASIONS. THERE HAVE BEEN TWO OCCASIONS WHILE ACCELERATING FROM A STOP AND TURNING AND TWO WHILE DRIVING AT HIGHWAY SPEEDS. AFTER THE FIRST 2 OCCURRENCES THE TRUCK WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE UNABLE TO REPRODUCE THE EVENT AND AS A PRECAUTION REPLACED THE EGR VALVE. AFTER GETTING THE TRUCK BACK FROM THE DEALERSHIP THE ENGINE STALLED 2 MORE TIMES AT HIGHWAY SPEED. TRUCK IS BACK IN THE DEALERSHIP AND ONCE AGAIN THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM. *TR
Engine and engine cooling, Oct 19, 2007
AFTER LOADING OUR BOAT AT A RESERVOIR AND PREPPING THE BOAT ON THE TRAILER, I STARTED THE DURANGO TO LEAVE THE LAKE, AND THE ENGINE WAS KNOCKING. A GUY FROM THE MARINA CAME BY AND SAID "IT'S KNOCKING ISN'T IT, THAT IS THE THIRD DODGE THIS SUMMER. AFTER HAVING IT TOWED TO THE NEAREST DEALER AND WAITING A WEEK FOR A DIAGNOSIS I WAS TOLD THAT THERE IS AN EVACUATION CANISTER MOUNTED ON THE FRAME RAIL ABOUT MID-VEHICLE. IF THE VENT TO THIS CANISTER GETS IN THE WATER IT WILL SUCK WATER INTO THE INTAKE OF THE ENGINE. THE ENGINE HAD HYDRO-LOCKED AND WAS DESTROYED. I WAS TOLD THAT EVEN THOUGH WE ONLY HAD 37,000 MILES ON THE VEHICLE, CHRYSLER WOULD NOT WARRANTY THIS BECAUSE IT WAS CONSIDERED SUBMERGED.6 WEEKS AND $7000.00 IN REPAIRS AND RENTAL CAR FEES, WE HAVE FINALLY GOTTEN OUR VEHICLE BACK. I WAS TOLD BY THE MECHANIC THAT GETTING IN WATER UP TO THE HUBS OF THE REAR WHEELS, I WOULD BE AT RISK OF THIS HAPPENING AGAIN. I AM NOT SURE THAT IT WAS EVEN IN THAT DEEP WHEN IT HAPPENED THE FIRST TIME. I AM GOING TO GET RID OF THIS VEHICLE IMMEDIATELY. *TR
Electrical system, Oct 11, 2007
2004 DODGE DURANGO RECALL ON THE INSTRUMENT PANEL. AFTER RECALL WAS REPAIRED THE VEHICLE WOULD NOT START AND THE CD PLAYER WOULD NOT WORK AND WAS MAKING A NOISE. DEALER TOLD HER THAT THEY WOULD NOT BE RESPONSIBLE FOR THE CD PLAYER REPLACEMENT. *KB THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE IT WAS DETERMINED THAT THE INSTRUMENT CLUSTER REPROGRAM WAS NOT PROPERLY DONE. THE DEALER PUT IN A NEW INSTRUMENT CLUSTER PANEL AND THE CD PLAYER WORKED. *JB
Engine and engine cooling, Oct 3, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE APPROACHING A STOP AT 10 MPH, THE VEHICLE STALLED AND THE STEERING FAILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE RADIO REMAINED ACTIVATED. THE CONTACT PLACED THE VEHICLE IN PARK, SHUT OFF THE ENGINE, AND RESTARTED THE VEHICLE IN ORDER FOR IT TO OPERATE NORMALLY. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD A DIAGNOSTIC PERFORMED, BUT NO FAILURES WERE FOUND. THE FAILURE MILEAGE WAS 36,100 AND CURRENT MILEAGE WAS 37,000.
Visibility, Sep 28, 2007
THERE IS A VISUAL BLIND SPOT AT THE FRONT WINDSHIELD ON BOTH SIDES. VERY DANGEROUS!!!! THE MOLDING IS TOO WIDE. I HAVE BEEN VERY LUCKY NOT TO HIT PEOPLE DRIVING OR WALKING. THIS SHOULD BE INVESTIGATED IMMEDIATELY...DODGE HAS A HUGE PROBLEM HERE!! *TR
Power train, Sep 13, 2007
2004 DURANGO LIMITED STALLED WHILE BRAKING TWICE. STALLED ONCE AT A STOP LIGHT. HAS THE 5.7L HEMI ENGINE WITH 50K MILES. TOOK IT TO DEALER TO HAVE IT LOOKED AT. WAS TOLD THEY COULD NOT GET IT TO STALL AND WE WOULD HAVE TO KEEP AN EYE OUT FOR IT. THEN I FOUND THE TSB ON LINE DETAILING THE ISSUE. THUS I FIND IT ODD THAT THE DEALER DIDN'T KNOW ABOUT THE ISSUE: TSB # 18-013-05 NHTSA ACTION NUMBER EA05018. *TR
Engine and engine cooling, Aug 30, 2007
MY DODGE DURANGO 2004 HAS BEEN IN THE SHOP (DEALER) FOR OVER A MONTH DUE TO OVER HEATING. OVER THE COURSE OF THIS TIME, THE THERMOSTAT, RELAYS, WATER PUMP, AND FAN CLUTCH WERE CHANGED. THE RADIATOR FLUSHED. THE DEALER NOW BELIEVES ITS THE HEAD. THE CHECK ENGINE LIGHT HAS GONE ON. WORST YET, THE CAR HAS STALLED ON ME TWICE DURING HEAVY TRAFFIC WHILE TRYING TO TURN AT A LOW SPEED. THIS WORRIES ME SINCE I COULD HAVE GOTTEN IN AN ACCIDENT EACH TIME. I WANT THE CAR OUT OF THE SHOP BUT I AM AFRAID TO DRIVE IT. I NO LONGER FEEL CONFIDENT TO GO ANYWHERE PARTICULARLY LONG DISTANCES WITH IT.
Power train, Aug 20, 2007, crash
OUR 2004 DODGE DURANGO WAS IN OUR DRIVEWAY IN PARK, THE ENGINE TURNED OFF, RADIO ON, BOTH FRONT DOORS OPEN AND KEYS STILL IN THE IGNITION. THE TRUCK HAD BEEN SITTING THERE FOR 5 MINUTES OR MORE TILL I GOT MY NEIGHBOR TO HELP ME UNLOAD A GRILL OUT OF THE BACK. MY WIFE HOPPED INTO THE PASSENGER SIDE TO TURN THE RADIO DOWN WHEN THE TRUCK BEGAN TO ROLL FORWARD WHILE IN "PARK". MY WIFE WAS KNOCKED OUT OF THE TRUCK AND WAS HURT BADLY ON HER LEG AND IT RAN INTO MY NEIGHBOR'S CAR THEN ROLLED INTO THE STREET. I RAN AFTER THE TRUCK TO STOP IT FROM GOING ANY FURTHER, I STEPPED ON THE BRAKE THEN LOOKED AT THE SHIFT HANDLE AND IT WAS STILL IN "PARK". *TR
Engine and engine cooling, Equipment, Electrical system, Aug 13, 2007
I PURCHASED A 2004 DURANGO IN NOV OF 2006. I HAD NO REAL PROBLEMS WITH VEHICLE UNTIL RECENTLY. TOOK VEHICLE IN TO DEALERSHIP FOR RECALL OF INSTRUMENT PANEL. DEALERSHIP TOOK CARE OF THIS AND 2 WEEKS LATER TEMPERATURE GAUGE STARTED READING HOTTER THEN USUAL. CONTACTED DEALERSHIP WHO THEN STATED UNRELATED. RECENTLY WENT ON VACATION AND 300 MILES FROM HOME VEHICLE TEMP GAUGE READ HOT. PULLED OFF INTERSTATE TO NEAREST SERVICE STATION. NO DEALERSHIP NEAR HERE. MECHANIC FOUND NO CODES TO INDICATE PROBLEM. REPLACED WATER PUMP, THERMOSTAT, HOSES, CHECK RADIATOR, NEW FLUIDS, BILL TOTAL 377 DOLLARS. 3 MILES LATER CAR STILL TRYING TO OVER HEAT. TOWED TO VA FOR 1,000 DOLLARS NOW AT DEALERSHIP. CAR ALSO SEEMS TO SOMETIMES NOT BE IN GEAR WHEN PLACED IN DRIVE AND YOU TRY TO ACCELERATE ENGINE JUST REVS. AT DEALERSHIP NOW WE SHALL SEE WHAT THEY SAY. *TR
Electrical system, Aug 9, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HEARD A CLICKING NOISE WHEN HE TURNED THE KEY IN THE IGNITION. THE DEALER PREVIOUSLY PERFORMED ELECTRICAL REPAIRS ON THE VEHICLE, BUT THE FAILURE STILL OCCURRED. THE CURRENT MILEAGE WAS 38,000 AND FAILURE MILEAGE WAS 4,000.
Seat belts, Jul 27, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE CONTACT'S SON WAS SITTING IN THE CENTER OF THE MIDDLE ROW SEATS, THE SEAT BELT BEGAN TO TIGHTEN AROUND HIS STOMACH. HE SUFFERED BRUISING AND WHELPS ON HIS STOMACH. EVERY TIME HER SON MOVED, THE SEAT BELT GREW TIGHTER. THE CONTACT STATED THAT THE RELEASE BUTTON FAILED TO RELEASE THE SEAT BELT AND SHE HAD TO CUT THE SEAT BELT TO FREE HER CHILD. SHE CONTACTED A DODGE DEALER IN HER AREA, BUT THEY COULD NOT EXPLAIN THE FAILURE. THE NUMBER OF CYLINDERS, ENGINE SIZE, AND A VALID VIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Engine and engine cooling, Jul 24, 2007
WE WERE TRAVELING UP AN INCLINE AND REACHED IT'S PEAK AT ABOUT 40MPH. IT WAS AT THIS TIME THAT THE VEHICLE STALLED AND LOST POWER. NO POWER STEERING AND HARDLY ANY BREAKING POWER. WE WERE ABLE TO PULL THE CAR OVER ONTO A SIDE ROAD. WE PUT THE CAR INTO PARK AND IT RESTARTED IMMEDIATELY. VERY DANGEROUS AS I WAS CARRYING MY YOUNG DAUGHTER WITH ME. THIS WAS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME I SHRUGGED IT OFF BUT THE SECOND TIME WAS SCARY HENCE THIS COMPLAINT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A PRETTY COMMON OCCURRENCE AND IS UNDER INVESTIGATION BY THE NHTSA: EA05018. *TR
Engine and engine cooling, Jul 23, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH IN DRY CONDITIONS, THE VEHICLE LOST POWER AND STALLED. THE CONTACT PULLED OFF THE ROAD. SHE WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHERE IT IS CURRENTLY LOCATED. THE DEALER HAS BEEN UNABLE TO DETERMINE THE CAUSE OF FAILURE. THERE IS AN OPEN DEFECT INVESTIGATION (EA05018) FOR THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 36,429. UPDATED 09/05/07. *JB
Electrical system, Jul 5, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 5 MPH, THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE DEALER STATED THAT THEY REPAIRED THE FAILURE, BUT DID NOT INFORM THE CONTACT OF WHAT CAUSED THE FAILURE. THE CONTACT RECEIVED RECALL NOTICE # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER MADE THE REPAIR LISTED IN THE RECALL. THE CONTACT STATED THAT THE ABS LIGHT ON THE INSTRUMENT PANEL ILLUMINATED THE SAME DAY AS THE RECALL REPAIR WORK WAS COMPLETED. AS OF JULY 5, 2007, THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 30,000 AND FAILURE MILEAGE WAS 200.
Electrical system, Jul 5, 2007
THE CHECK ENGINE LIGHT IN THE VEHICLE KEEPS COMING ON FOR NO REASON. I HAVE TAKEN VEHICLE TO DEALER SEVERAL TIMES TO BE FIXED , BUT IT ALWAYS COMES BACK ON. I HAVE RECEIVED A NOTICE THAT THERE IS A RECALL ON THE INSTRUMENT CLUSTER THAT MAY RESULT IN FIRE, BUT I DON'T WANT TO TAKE IT IN AGAIN , WOULD BE THE FIFTH TIME, JUST TO HAVE THE LIGHT KEEP COMING ON.*AK
Engine and engine cooling, Jul 2, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. ON JULY 2, 2007, THE CONTACT STATED THAT THE ENGINE SHUT OFF WHEN DRIVING AT HIGH SPEEDS OR WHEN IN THE IDLE POSITION. SHE HAD NEW EQUIPMENT FOR THE ENGINE REPLACED. SHE STATED THAT THIS IS THE FIFTH TIME THAT THIS FAILURE HAS OCCURRED. THE CURRENT AND FAILURE MILEAGES WERE 47,100.
Latches/locks/linkages, Equipment, Electrical system, Jun 22, 2007
MY VEHICLE UNDERWENT INSPECTION FOR SAFETY RECALL #G07. IT WAS DETERMINED BY THE DEALERSHIP THAT THE ELECTRONIC CLUSTER IN MY 2004 DODGE DURANGO HAD TO BE REPLACED, DUE TO FIRE HAZARD. WHEN THEY PULLED THE OLD CLUSTER, AN ELECTRICAL SURGE DAMAGED THE ELECTRICAL COMPONENTS IN THE DRIVER'S SIDE DOOR OF MY VEHICLE. THE DEALERSHIP REPLACED THE CLUSTER, AND TOLD ME THAT THE DRIVER'S SIDE DOOR HAD BEEN DAMAGED WHEN THEY PULLED THE OLD CLUSTER. THEY INSTRUCTED ME TO PICK UP MY VEHICLE AND TOLD ME THAT IT WAS DRIVABLE. THEY ORDERED A PART TO REPAIR THE DOOR AND TOLD ME THEY WOULD REPAIR IT. WHEN I PICKED UP MY VEHICLE, I WAS NOT ABLE TO OPEN THE DOOR FROM THE OUTSIDE OR THE INSIDE. THIS WAS ON JUNE 14TH. I HAVE NOT BEEN ABLE TO ENTER OR EXIT MY CAR VIA THE DRIVER'S SIDE DOOR FOR OVER 1 WEEK. THIS IS A SAFETY ISSUE, AND THE VEHICLE SHOULD NOT HAVE BEEN RETURNED TO ME AS "DRIVABLE". I CONTACTED THE DEALERSHIP, AND ASKED FOR A RENTAL UNTIL THE ISSUE WITH THE DOOR IS RESOLVED. THEY INFORMED ME THAT CHRYSLER HAD TO APPROVE THE RENTAL, AND I WOULD HAVE TO PAY THE RENTAL FEES MYSELF. THE DEALERSHIP CREATED A SAFETY HAZARD IN MY VEHICLE, AND RETURNED IT TO ME AS DRIVABLE, AND THEY ARE GOING TO MAKE ME PAY FOR A RENTAL CAR. THE DRIVERS SIDE DOOR ON MY VEHICLE HAS BEEN LOCKED FOR 9 DAYS - I HAVE BEEN CLIMBING THROUGH THE PASSENGER SIDE OF THE VEHICLE, FOR 9 DAYS. *TR
Electrical system, May 25, 2007
05/25/07 DAIMLER CHRYSLER SAFETY RECALL G07- TEST AND REPROGRAMS INSTRUMENT CLUSTER. CUSTOMER WANTS REIMBURSEMENT FOR PAYMENTS MADE FOR REPAIRS**CC THE CONSUMER HAS PROVIDED A COPY OF THE INVOICE REPAIR AND THE RECALL NOTICE FOR THE VEHICLE. THE DEALER INFORMED THE CONSUMER THAT ONLY A CIRCUIT FOR THE DOME LIGHT WAS INCLUDED IN THE RECALL. *TR
Engine and engine cooling, May 17, 2007
I RECENTLY NOTICED THAT THE SUV WAS MADE A LOUD TICKING SOUND AT STARTUP, GETTING A LITTLE SOFTER AS THE MOTOR HEATED UP. RETURNING THE VEHICLE TO THE PURCHASED DEALERSHIP,WHICH WAS INSPECTED FOR A FEE, AND FOUND THE CAUSE TO BE THE ALUMINUM SCREWS ON THE LEFT SIDE OF THE MANIFOLD WHICH BROKE, CAUSING THE LOUD EXHAUST. I THEN PAID $225.00 TO HAVE THE TWO SCREWS DRILLED OUT OF THE ENGINE, AND HAD THE SCREWS REPLACED ALONG WITH A MANIFOLD GASKET. *AK
Electrical system, May 16, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS TAKEN TO THE DEALER DUE TO NHTSA RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER STATED THAT THE INSTRUMENT PANEL WIRES WERE BURNED. THE DEALER PERFORMED THE RECALL REPAIR AND STATED THAT THE KEYLESS ENTRY NO LONGER WORKED AND THEY WOULD NOT REPAIR THE FAILURE. THE CONTACT STATED THAT THE KEYLESS ENTRY WORKED PROPERLY BEFORE THE VEHICLE WAS SERVICED FOR THE RECALL. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.
Engine and engine cooling, May 9, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 50 MPH, THE STEERING WHEEL LOCKED AND THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. PRESENTLY, NO OTHER FAILURES HAVE OCCURRED. THE CURRENT MILEAGE IS 42,000 AND FAILURE MILEAGE WAS 39,000.
Electrical system, May 4, 2007
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTICE# 07V092000, ELECTRICAL SYSTEM: INSTRUMENT PANEL. THE DEALER STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL THE END OF MAY OR THE BEGINNING OF JUNE. THERE IS ONE DODGE DEALER LOCATED NEAR HIS RESIDENCE. THE CURRENT AND FAILURE MILEAGE WERE 71000. THE ENGINE SIZE IS NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Electrical system, May 4, 2007, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER PERFORMING A RECALL REPAIR, THE TECHNICIAN STATED THAT THE VEHICLE WAS SAFE FOR THE CONTACT TO DRIVE. WHILE TRAVELING TO PENNSYLVANIA AT 45 MPH, THE VEHICLE CAUGHT FIRE AND THE CONTACT AND HER FAMILY WERE LOCKED INSIDE THE VEHICLE AS THE FLAMES CONTINUED TO SPREAD. THE VEHICLE IS INCLUDED IN RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND IS ALSO KNOWN AS SAFETY RECALL GO7 REGARDING THE INSTRUMENT PANEL. DAIMLER CHRYSLER STATED THAT SHE NEEDS TO GET A RENTAL CAR AND TO BRING THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS UNABLE TO HELP. THE CONTACT SPOKE WITH THE CORPORATION FOURTEEN TIMES AND CONTINUALLY CLAIMED THAT THEY COULD NOT HELP. FURTHERMORE, SHE WOULD HAVE TO PAY FOR THE RENTAL CAR THAT WAS SUGGESTED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 37,000.