2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Engine, Oct 7, 2017
IT WAS A RAINI DAY AND DECIDED TO GO TO THE STORE TO GET GROCERIES. I WAS DRIVING MY VEHICLE TO GET TO THE STORE FROM MY HOME TO THE WHOLE FOODS IN SAN FRANCISCO CA ON FREEWAY I-280 NORTH NEAR THE EXIT ON GENEVA I HEARD A LOUD NOICE COMING FROM THE ENGINE COMPARTMENT, SO I DECIDED TO GET OUT ON THE EXIT TO SEE WHAT WAS GOING ON, I TURN LEFT ON GENEVA AV I WAITED ON RED LIGHT ON GENEVA AV AND HOWTH ST WHEN LIGHT TURN GREEN I LET GO THE BREAK AND STARTED TO GO SO I CAN PARK ON THE STREET AND ALL OF THE SUDDEN I HEARD A LOUD SOUND AND SAW A LOT OF SMOKE SO I PULLED OVER ON 33 GENEVA AV SAN FRANCISCO CA AND LOOKED AROUND AND FOUND PIECES OF THE ENGINE ON THE ROAD AND NEAR THE STARTER ON THE VEHICLE, THIS IS WHEN I KNEW IT WAS DONE ENGINE WAS BROKEN AND HAD TO CALL AAA TO GET A TOW TRUCK. LATER I DECIDED TO DO SOME RESEARCH ON WHAT JUST HAPPEN AND FOUND THAT A LOT OF OTHER PEOPLE HAD PROBLEMS ON THIS VEHICLE JUST LIKE I DID.
Air bags, Sep 21, 2017
AIR BAG LIGHTS ON
Power train, Other or unspecified, Engine, Sep 19, 2017, fire
CAR HAS A NEW ENGINE AND THIRD WATER PUMP. IT FAILED AFTER 5000 MILES AND ENGULFED IN FLAMES CAUSING THE FAILURE OF THE BELT, TENSIONER, MAIN DRIVE PULLEY AND AC COMPRESSOR. TODAY DODGE JUST RECALLED THESE PUMPS FOR THE VERY SAME REASON BEARING FAILURE AND SUPER HOT CONDITIONS CAUSING FIRES AND FAILURE. I WAS JUST REDRIVING ALONG THE TRUCK HAS BEEN RUNNING WELL AND SHOWED NO SIGNS OF ISSUES, NO NOISE, SMELL, LIGHTS OR STRUGGLE. CAR WAS AT NORMAL OPPERATING TEMPURTURE AND DAYTIME TRAFFIC. STOPPED FOR GAS STAYED FOR A COUPLE MINUTES THEN DRIVE ON, WITHIN TWO MILES WITHOUT ANY WARNING OR NOISE THE CAR STARTED SMOKING PULLED OVER AND SMELLED A RUBBER NOTICES NO LEAKS IN THE WATER DELIVERY SYSTEM OIL, TRANS, OR POWER STEERING, THE BELT WAS RED HOT AND SMELLED LIKE A HOUSE FIRE CAR WAS TAKEN 200 YARDS TO PEP BOYS AND REPAIRED AT THE COST OF $1300. SHOULD NOT HAPPEN WITH 5000 MILES ON THE WATER PUMP AND 20,0000 ON A NEW ENGINE.
Engine, Sep 13, 2017
HAS HAD PROBLEMS WITH ENGINE ON DURANGO 4.7L OVERHEATING, I DRIVE 15 MINUTES TO WORK WHEN ITS WARM OUTSIDE AND ITS ALREADY OVERHEATING, IVE CHECKED VARIOUS FORUMS ONLINE EACH ONE HAD NUMEROUS PEOPLE COMPLAINING ABOUT THE SAME ISSUE, WITH ALL THE PEOPLE COMPLAINING I FIGURED DODGE WOULD FIND A SOLUTION, OR FIGURED SOMEONE WOULD FILE A CLASS ACTION SUIT, BUT NOTHING HAS BEEN DONE.
Exterior lighting, Sep 3, 2017
INTERIOR LIGHTS STOP WORKING WHEN THE DOORS OR HATCH ARE OPENED YOU CAN MANUALLY TURN INTERIOR LIGHTS BY TOUCH OF BUTTONS . THEY WILL NOT COME ON BY DASH SWITCH EITHER . PARKED IN A GARAGE ALL THE TIME
Vehicle speed control, Service brakes, Aug 31, 2017
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE AT A STOP, THE BRAKES FAILED TO WORK, THE ENGINE REVVED, AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 152,845.
Air bags, Structure, Engine, Aug 23, 2017
1. RECALL FAILED TO REPAIR AIR BAG FAILURE. CURRENTLY - AIRBAGS ARE NOT FUNCTIONAL (DASH WARNING LIGHT). 2. AT APPROXIMATELY 72,000 MILES - VEHICLE BEGAN TO SHOW SIGNS OF RUST THROUGH AT BOTH REAR QUARTER PANELS AND BOTH ROCKER PANELS. BY 85000 MILES - COMPLETE BODY RUST THROUGH FAILURE WAS IRREPARABLE - VEHICLE WAS MAINTAINED EXCEPTIONALLY CLEAN. 3. AT 100000 MILES - NOTED BY WAY OF MECHANIC THAT THE ENGINE WAS 'SLUDGED UP' TO THE POINT THAT THE VALVE TRAIN WAS STARVED OF LUBRICATION AND SUBSEQUENTLY - THE ENGINE HAS ENCOUNTERED WHAT APPEARS TO BE A TOTAL CATASTROPHIC FAILURE. VALVES, LASH ADJUSTER, PISTON ROD OR BEARINGS MAY ALL BE DESTROYED DIRECTLY DUE TO POOR DESIGN AND LOW QUALITY COMPONENTS FROM FCA. THERE ARE HUNDREDS (THOUSANDS) OF SIMILAR COMPLAINTS ACROSS MULTIPLE MEDIA REGARDING THIS 'FAMILIAR' DODGE ENGINE BREAKDOWN. FCA - OF COURSE - DENIES CULPABILITY CITING POOR USER MAINTENANCE. I HAVE RECORDS OF ALL OIL CHANGES FOR THE SUBJECT VEHICLE AT 3000 MILE INTERVALS CONSISTENTLY FROM THE DATE OF PURCHASE (5/2004), I SAY - 'FCA? TIME TO OWN UP TO THIS PROBLEM AND DO THE RIGHT THING.
Engine, Jul 3, 2017
04 DURANGO SLT 4.7 V8. RATTLING/RAPPING NOISE ON START UP THAT WORSENED THROUGH THE DAY. NOISE COMING FROM RIGHT SIDE OF ENGINE BAY. BROUGHT TO MECHANIC AND IDENTIFIED VALVE SEAT(S) IN THE ALUMINUM HEAD(S) HAVE 'DISINTEGRATED' AND/OR 'DROPPED' CAUSING THE VALVES TO SLAP ON ACCELERATION AND MULTIPLE OTHER CATASTROPHIC ENGINE ISSUES. FCA (CHRYSLER/DODGE) HAS BEEN NOTIFIED OF MY COMPLAINT AND THEY'RE FULLY AWARE OF THIS FATAL ENGINE FLAW IN THEIR LATE MODEL V8 ENGINES YET THEY REFUSE TO ACKNOWLEDGE OR EVEN ADVISE OWNERS OF REPAIR OPTIONS. THEY MUST BE TOLD TO GO GOOD FOR THIS SITUATION. THIS OCCURRED AT 110,000 MILES. MY OPTIONS NOW ARE: A $2000 ENGINE REPAIR, $4000 ENGINE REPLACEMENT - OR - TO 'JUNK' THE VEHICLE - DON'T GET ME STARTED ABOUT THE [XXX] RUST ON THIS THING, EITHER... I FEEL RIPPED OFF FROM A FEW DIFFERENT ANGLES HERE BY CHRYSLER/DODGE AND I KNOW THERE ARE THOUSANDS (IF NOT HUNDREDS OF THOUSANDS) OF FCA OWNERS OUT HERE WHO WILL NEVER PURCHASE ANOTHER PIECE OF [XXX]FROM THESE THIEVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jun 30, 2017
WHILE DRIVING IN THE RAIN ALL OF A SUDDEN THERE WAS A LOUD NOISE AND MY ENGINE STARTED KNOCKING LOUDLY. I WAS ABLE TO PULL THE ENGINE AND PULL IT APART AND FOUND THERE WAS WATER IN THE INTAKE AND THE NUMBER 5 CYLINDER ROD HAD BROKE. LUCKILY THE PART THAT BROKE WENT DOWN AND THE OIL PAN GASKET/WINDAGE TRAY SLOWED IT DOWN ENOUGH TO NOT GO THROUGH THE BLOCK. AFTER FURTHER INSPECTION I NOTICED THAT THE INTAKE GASKETS WERE NOT SEALING PROPERLY AND ALLOWED WATER TO BE SUCKED INTO THE INTAKE AND THEN HYDRA LOCKED THE NUMBER 5 PISTON. WHEN I PUT IT TOGETHER I NOTICED THE "SEAL" ON THE COWL WASN'T EVEN TOUCHING THE WINDOW AND THAT LET THE RAIN GO DIRECTLY INTO THE ENGINE COMPARTMENT AND SIT ON THE ENGINE. PUT THOSE TWO PROBLEMS TOGETHER WITH THE RAIN AND NOW I HAVE A MOTOR THAT IS BROKEN. I CALLED DODGE AND THE LADY TRIED TELLING ME THAT HER "MASTER" MECHANIC HAD NEVER HEARD OF THIS PROBLEM AND YET WHEN I TYPED IN A SEARCH ON THIS MODEL AND YEAR THAT WAS THE FIRST THING THAT POPPED UP. I KNOW THAT THIS IS A PROBLEM WITH THE 2004 DODGE DURANGO. I HAVE INSERTED PICTURES OF THEIR INTAKE GASKETS AND THEN I HELD A RULER UP TO THE INTAKE FLAT AND YOU CAN CLEARLY SEE THE LIGHT SHINING THROUGH THE GASKET WHICH MEANS THAT THIS WAS DEFINITELY NOT SEALING. ALSO I PUT A PICTURE OF THE COWL SEAL AND SHOWED HOW CHEAP IT IS. ALSO WHILE WE WERE WAITING TO GET THE FUNDS TO REPAIR THE ENGINE IT SAT THROUGH THE WINTER COMPLETELY COVERED AND THE ENGINE HADN'T EVEN BEEN TAKEN APART YET AND WHEN WE PULLED THE INTAKE OFF IT WAS COMPLETELY "FULL" OF WATER WHICH IN TURN FILLED THE HEADS AND THE CYLINDERS WITH WATER.
Engine, Jun 29, 2017
THE WINDSHIELD WIPER COWLING ALLOWS WATER TO FLOW RIGHT OVER THE ENTIRE ENGINE AND RIGHT INTO THE INTAKE. MY DODGE WAS SITTING FOR 2 WEEKS DURING HEAVY RAINS AND WHEN I TRIED CRANKING IT UP FOR THE FIRST TIME, THE ENGINE HYDROLOCKED.
Air bags, Jun 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LARRY H. MILLER DODGE, IN OGDEN, UTAH) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Air bags, Jun 2, 2017
OVER HEATED SURPATIN BELT BROKE ..THEN THE AIR CONDITIONER COMPRESSOR WHENT OUT .AN THE PULL CHAIN
Air bags, May 23, 2017, crash
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE HYDROPLANED. THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES AND BRUISES TO THE BACK, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Electrical system, Visibility, Air bags, May 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. DURING INCLEMENT WEATHER, WATER INTRUSION OCCURRED NEAR THE FRONT OF THE WINDSHIELD ON THE DRIVER'S SIDE. THE CONTACT OWNED THE VEHICLE FOR LESS THAN 30 DAYS. ALSO, WHEN THE VEHICLE WAS DRIVEN THROUGH AN AUTOMATIC CAR WASH IN NEUTRAL, THE VEHICLE FAILED TO RESTART AND ONLY RESTARTED AFTER SEVERAL ATTEMPTS. IN ADDITION, THE VEHICLE MADE AN ABNORMAL NOISE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN ADVISING THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 129,000. PARTS DISTRIBUTION DISCONNECT.
Structure, Fuel/propulsion system, Apr 12, 2017
LEFT REAR QUARTER PANEL SHOWS RUST TO THE SIDE OF THE FUEL DOOR LID. RUST IS THROUGH PANEL. PAINT AND BODY BUBBLING UP, CONDITION IS CROSSING OVER TO THE LEFT REAR WHEEL AREA.
Engine, Apr 7, 2017, fire
THE WINDSHIELD WIPER COWL BECAME DEFECTIVE AND LET WATER INTO THE ENGINE COMPARTMENT, SPECIFICALLY THE FUEL INTAKE MANIFOLD. AFTER ABOUT 5 YEARS OF RANDOM WATER RELATED STALLS (RAIN,DEW,CAR WASHES) WHICH COULD NEVER BE REPLICATED BY NUMEROUS MECHANICS AND THEREFORE NOT PROPERLY DIAGNOSED, WATER EVENTUALLY FOUND ITS WAY INTO A PISTON CHAMBER. WHILE ON THE FREEWAY IN SAN FRANCISCO ON MARCH 31,2017, HYDROLOCK ENSUED AND CAUSED THE NUMBER FOUR PISTON ROD TO SNAP AND BREAK THROUGH THE ENGINE BLOCK DESTROYING THE ENGINE. I WAS AT THE DODGE DEALERSHIP IN COLMA A FEW WEEKS PRIOR FOR AN UNRELATED AIRBAG RECALL FIX AND SPOKE TO THE A SERVICE SUPERVISOR ABOUT THE WATER RELATED STALLING ISSUE. HE BASICALLY TOLD ME TO GO SOMEWHERE ELSE BECAUSE THEY ONLY USE OE PARTS AND EVEN IF THEY COULD FIGURE OUT THE PROBLEM (NO GUARANTEE), THEY PROBABLY COULDN'T GET ORIGINAL PARTS. HE ACTED LIKE HE WAS DOING ME A FAVOR! I FEEL AS THE DODGE AND THE DEALERSHIP IS NEGLIGENT. I HAVE FOUND OUT SUBSEQUENTLY THAT THIS ISSUE IS WIDELY KNOW AMONGST PARTS SUPPLIERS (SPECIFICALLY USED AND REBUILT ENGINE SUPPLIERS) AND HAS A HIGH RATE OF INCIDENCE ACCORDING TO VARIOUS INTERNET FORUMS. I HAVE LODGED A FORMAL NOTICE/COMPLAINT WITH DODGE AS HAVE MANY, MANY OTHERS. I GOT THREE QUOTES FOR REPLACING THE ENGINE, ALL WERE OVER $6000. THE VEHICLE PROVED TO NOT BE WIORTH THAT COST TO FIX. I HAVE SUBSEQUENTLY DONATED IT TO A LOCAL CHARITY. THIS PROBLEM DEFINITELY DESERVES A RECALL, AND CUSTOMERS SUCH AS MYSELF WHO HAVE INCURRED FINANCIAL LOSSES SHOULD BE COMPENSATED. THANKS
Structure, Engine, Mar 15, 2017
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHENEVER IT RAINED OR SNOWED, WATER LEAKED INTO THE INSIDE OF THE VEHICLE THROUGH THE HOOD. THE WATER ENTERED THE MOTOR AND CAUSED THE VEHICLE TO STALL AND THE ENGINE TO SHUT OFF WITHOUT WARNING. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WATER WAS LEAKING INTO THE MOTOR AND THE PISTONS, WHICH CAUSED THEM TO FAIL. AS A RESULT, THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Air bags, Mar 5, 2017
I WAS TOLD I WOULD GET A LOANER CAR FOR MY DRIVER SIDE AIR BAG, THEN EVERY TIME I AM PUT THROUGH TO TO DEALER I AM THEN TOLD I MAY HAVE TO GO TO THE ENTERPRISE AND GET A RENTAL AND PUT DOWN $100 OF MY OWN MONEY... I DON'T HAVE THAT. SO THAT IS STILL NOT REPLACED, ALSO NOW THERE IS NO PARTS FOR THE PASSENGER SIDE AND IT'S NOT AT ALL SAFE, THE LIGHT IS GOING OFF AND ON IN MY CAR AND I HAVE SECTION 1 AND MY CAR IS 2004 MEANING THE 6-9 YEARS IS NOW IN THE 13TH YEAR. I WANT A LOANER CAR TILL YOU CAN FINALLY FIX BOTH AIRBAGS, THIS IS INSANE!
Air bags, Vehicle speed control, Feb 21, 2017
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 40 MPH, THE VEHICLE ACCELERATED WITHOUT APPLYING PRESSURE TO THE PEDAL. THE CONTACT ALSO STATED THAT THE RPM NEEDLE WOULD GO UP TO 3,000 RPMS AFTER STARTING THE ENGINE AND NO PRESSURE WAS APPLIED TO THE ACCELERATOR. THE DRIVER SIDE AIR BAG DEPLOYED AFTER SLAMMING THE DRIVER SIDE DOOR. THE CONTACT TOOK THE VEHICLE TO A DEALER WHO STATED THAT THEY WOULD NOT BE ABLE TO FURTHER ASSIST. THE FAILURE MILEAGE WAS 274,000. UPDATED 05/09/17*LJ *CN
Suspension, Feb 21, 2017
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE FRONT TIE ROD FRACTURED PREMATURELY. WHEN THE CONTACT STARTED THE ENGINE, A LOUD NOISE EMITTED FROM THE FRONT END. THE CONTACT, AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND FOUND THAT THE FRONT TIE ROD FRACTURED IN THE MIDDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000. UPDATED 05/17/17*LJ *CN
Air bags, Feb 16, 2017
THIS RECALL HAS BEEN PENDING SINCE MAY 2016, HAS BEEN TO DEALERSHIP BUT PARTS ARE NOT AVAILABLE. PLEASE HELP US SO WE CAN GET THIS DONE AT DEALERSHIP EITHER LITTLE FALLS, NJ OR ANY OTHER LOCAL DEALERSHIP. THANK YOU
Air bags, Feb 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000(AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Feb 7, 2017
TAKATA RECALL - I RECEIVED A RECALL NOTICE ABOUT THE AIR BAG IN JUNE 2016 AND AS OF FEBRUARY 2017 I STILL HAVE NOT RECEIVED NOTIFICATION THAT I CAN HAVE MY AIRBAG REPLACED.
Air bags, Jan 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF AN AIR BAG RECALL AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 05/17/17*LJ UPDATED 08/14/2017*JS
Electrical system, Service brakes, Engine, Jan 11, 2017
DRIVING AT 30MPH ON CITY ROAD THE DURANGO LOST FULL POWER. NO POWER STEERING, BRAKES OR ACCELERATION WITH GAS. HAD TO PUT DURANGO IN NEUTRAL AND TURN KEY OFF AND BACK ON. AFTERWARDS IT WAS NORMAL AGAIN. VERY DANGEROUS AND SCARED TO DRIVE WITH FAMILY IN IT. *TR