2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: air bags
21 reports, newest first. Show all
Air bags, Sep 28, 2022, crash
Durango was T-boned on driver's side. Durango was turning left into a parking lot from a county road. Tahoe was going 50-55+mph in the same lane and direction as Durango. Durango put on left turn signal, slowed down to ~10mph, and turned left towards parking lot. At the same time, Tahoe sped up behind Durango, Tahoe tried to pass Durango on the left. Tahoe collided with left side of Durango, pushing it 30+ feet into the ditch. Tahoe drivers airbag deployed. No airbags deployed in the Durango. The Driver of the Durango smashed head/face into door column, causing concussion, whiplash, contusion to forehead/eyebrow requiring 8 stitches.
Air bags, Service brakes, Fuel/propulsion system, Apr 20, 2022, crash
Rear-ended into another vehicle. Car resisted braking
Air bags, Seat belts, Nov 19, 2021
The contact owns a 2011 Dodge Durango. The contact stated that after start-up, the air bag warning light illuminated. The contact had taken the vehicle to a dealer where she was informed that the wiring on the inside of the driver’s side belt buckle was defective. The contact was informed that the defect was related to the air bag failure and that the buckle needed to be replaced. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle and that she would be responsible for repair. The vehicle was not repaired. The failure mileage was approximately 224,000.
Steering, Electrical system, Air bags, Nov 15, 2021
While driving lights on dash all flash, windshield wipers come on, horn won’t work, windows won’t work, headlights will turn off, speedometer drops to zero. Problem started a year ago. Took it to dodge and 2 independent auto repair places, with no fix. We were without the car for 4 months while waiting to see if anyone could find a fix-as far as we were told there was none. Car drove fine for a couple of months with some “minor” issues-lights flash speedometer drops- pull over turn car off- everything ok. Today full electric failure! EVERYTHING stated above happened at once, in addition to feeling like I could not accelerate.
Air bags, Feb 3, 2020
THE AIRBAG LIGHT HAS COME AND STAYS IN WHILE DRIVING SCARY TO THINK IT MIGHT COME OUT ON ME.IT SAYS TO SEEK PROFESSIONAL HELP SO I'D THERE ANY RECALLS ON THIS
Air bags, Dec 28, 2019
THE AIR BAG LIGHT TURNS ON ON THE DASH AS WELL AS CHIMES NON-STOP. THIS OCCURS WHEN VEHICLE IS IN DRIVE. SCARY TO HAVE HAPPENING CAUSE CAUTIOUS THAT AIRBAG MAY GO OFF WHEN DRIVING .
Air bags, May 16, 2018, crash
TL* THE CONTACT OWNED A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELL ASLEEP AND CRASHED INTO A BARRICADE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE FRONT PASSENGER SUSTAINED KNEE INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE CONTACT CALLED STEW HANSEN DODGE RAM CHRYSLER JEEP AT (515) 331-2900 (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323) AND WAS ADVISED TO HAVE HIS INSURANCE COMPANY TEST THE AIR BAGS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Air bags, Service brakes, Jan 31, 2018
I WAS DRIVING HOME FROM WORK AT NIGHT. MY BATTERY LIGHT CAME ON. JUST GOT A NEW BATTERY A FEW MONTHS AGO WHEN WIRING HARNESS WAS REPLACED, BECAUSE OF HEADLINER FIRE, DUE TO SUN VISOR RECALL. SO, I PULL INTO A PARKING LOT, ALL KINDS OF STRANGE LIGHTS STARTED FLASHING CAR COMPLETELY LOST ALL POWER, NO LIGHTS NO EMERGENCY LIGHTS, NOTHING! LOOKED UNDER HOOD AND THE ALTERNATOR WAS SMOKING. CALLED CORPORATE SAID IT WAS A RECALL BUT THEY DO NOT HAVE A FIX FOR IT. I HAVE TO COME OUT OF POCKET AND PAY FOR REPAIRS AND BE REIMBURSED BY DODGE. IT ALSO RUINED MY BATTERY. CAR IS STILL BEING SERVICED SO DON'T KNOW IF ANYTHING ELSE WAS DAMAGED AS OF YET. I WILL UPDATE.
Air bags, Structure, Service brakes, Jan 26, 2018
MY CAR LOST ALL POWER!! WHILE I WAS DRIVING HOME FROM WORK AT NIGHT. WOULD NOT EVEN LOCK. NO LIGHTS, NO POWER AT ALL. I WAS ATTEMPTING TO DRIVE MY COMMUTE HOME ABOUT 20 MILES AT NIGHT .
Electrical system, Air bags, Fuel/propulsion system, Jul 25, 2017, fire
I HAVE DIFFERENT PROBLEMS, THE AIRBAG WARNING SOMETIME COMES ON, THE CAR DOESN'T START SOMETIMES AND STALL TOO. THE BACK DOOR OPEN WHEN NOBODY IS IN THE CAR. BACKUP CAMERA DOESN'T TURN ON SOMETIMES. THE LEATHER CRACKED IN ALL SEATS. LAST SUNDAY JULY, 23 2017 @ 2:00PM GOT ON FIRE. TOTAL LOSS OF MY VEHICLE.
Air bags, Dec 26, 2016
AIRBAG SERVICE LIGHT IS ACTIVE. CODES BEING GENERATED ARE B1C2D AND B1D9B54. PERTAINING TO DRIVERS SIDE SEAT THORAX AIRBAG.
Air bags, Feb 18, 2016
WHILE DRIVING, THE AIRBAG WARNING LIGHT CAME ON. I TOOK THE CAR TO PAPA'S DODGE IN NEW BRITAIN, CT. AFTER INVESTIGATING FOR 3 DAYS, THEY TOLD ME A WIRE IN THE A-PILLAR WAS COMPROMISED AND THAT CAR'S AIRBAG SYSTEM MAY NOT OPERATE IN THE EVENT OF A CRASH. I WAS GIVEN TWO OPTIONS FOR REPAIR. THE FIRST WAS TO ORDER A NEW WIRING HARNESS THAT WOULD PUT THE REPAIR COST CLOSE TO $800. THE SECOND WAS TO HAVE THE WIRES SPLICED AND REPAIRED WITH NO GUARANTEE FOR $450. I OPTED FOR THE SECOND OPTION AND THE REPAIR HAS HELD UP NOW FOR A MONTH. THIS IS AN OBVIOUS DESIGN FLAW THROUGH NO FAULT OF MY OWN THAT COULD PUT MY FAMILY AND I AT RISK IN THE EVENT OF A CRASH. THESE WIRES ARE COMPROMISED BY SIMPLY OPENING AND CLOSING THE DOOR TO ENTER THE VEHICLE. WHEN I CONTACTED CHRYSLER ABOUT REIMBURSING ME FOR THE REPAIR, I WAS GIVEN 4 FREE OIL CHANGES AND TOLD THERE WAS NOTHING ELSE THEY COULD DO.
Air bags, Oct 23, 2015
AIR BAG ICON DISPLAYED ON DASH. DEALER REPLACED AIR BAG WIRING HARNESS UNDER FRONT DRIVER SEAT. SAID IT GOT PINCHED BY THE SEAT? SINCE THEN INVERTER POWER PLUG IN BACK SEAT DOESNT WORK NOW NEEDS TO BE REPLACED. TIRE SENSOR REAR DRIVER SIDE DISPLAYED THAT IT HAD NO PRESSURE AND HAD TO BE REPLACED. ARE THESE THINGS CONNECTED ELECTRICALLY?
Air bags, Mar 17, 2015
THE AIR BAG LIGHT GOES OFF AND ON AND ALSO DINGS...VERY ANNOYING. I SEE OTHER COMPLAINTS REGARDING THIS ISSUE. SHOULD BE A RECALL!!!! I HAVE ONLY OWNED THE VEHICLE 2 MONTH AND HAVE HAD TO REPLACE THE CLUTH FAN ON THE A/C AND THE VISOR RECALL..NOT HAPPY WITH DODGE SO FAR. WISH I WOULD HAVE KEPT MY GMC, I HAD NO PROBLEMS. *TR
Air bags, Feb 9, 2015
MY AIRBAG LIGHT KEPT FLASHING ON AND OFF THEN CAME ON AND HAS BEEN ON EVERY SINCE THE SEATBELT LIGHT DOESN'T WORK- AND WAS TOLD THE AIRBAG WONT WORK IN A CRASH UNTIL I GET THE PART FIXED AND THEY ARE ASKING ALOT TO FIX IT AT DEALERSHIP WAS WONDERING IF IT WAS ON RECALL? ANYONE ELSE HAVING ISSUES? ONLY ON MY PASSENGER SIDE-. *TR
Air bags, Sep 17, 2014
MY AIRBAG LIGHT HAS BEEN COMING ON AND OFF SINCE I BOUGHT THIS SUV BRAND NEW. I HAVE TAKEN IT BACK TO THE DEALER THEY CLEAR THE CODE CAUSE THEY SAID NOTHING WAS WRONG. WELL NOW IT IS ON AND WONT GO OFF, THE DEALER WONT SEND ME MY RECORDS I HAVE REQUESTED THEM THROUGH CHRYSLER DODGE 3 MONTHS AGO. THE DEALER IS SAYING I HAVE NEVER BROUGHT IT IN FOR THAT WHICH IS NOT TRUE. THEY ARE REFUSING TO FIX THE TWO OPEN RECALLS THEY WANT ME TO DRIVE 80 MILES TO GET IT FIXED THEY KEEP SAYING THERE IS A LEGAL ISSUE AND THERE IS NO LEGAL ISSUE. CHRYSLER DODGE IS BELIEVING EVERYTHING THEY ARE SAYING WITH NOW PROOF. I HAVE ONLY THIS SUV FOR MY FAMILY AND NOW THE AIRBAGS WILL NOT DEPLOY IF IN A WRECK AND CHRYSLER HAS INFORMED ME THEY COULD DEPLOY ANYTIME. HOW IS THIS SAFE??? TODAY I TOOK IT TO A DIFFERENT AUTO PLACE THEY HOOKED IT UP AND GOT THE CODE B1C29, LOW AND BEHOLD WENT ONLINE I FOUND 4 OPEN COMPLAINTS WITH THE SAME PROBLEM, AND THE SAME SERVICE FROM CHRYSLER THEY ARE PUTTING LIVES AT RISK. MY 16 YEAR OLD DAUGHTER DRIVES MY SUV AND I HAVE TO WORRY ABOUT HER CAUSE NO AIRBAGS, THIS IS WHY I BOUGHT THIS SUV FOR THE SAFETY ASPECTS. PLEASE GET THEM TO FIX THIS AND THE TWO OPEN RECALLS. YOUR MY LAST HOPE. *TR
Air bags, Sep 16, 2014
WHILE DRIVING MY VEHICLE AT 45MPH THE AIRBAG LIGHT CAME ON AND STAYED ON FOR SEVERAL WEEKS. I TALKED TO DODGE DEALER AND THEY SAID THAT THEY HAVE HAD A COUPLE OF COMPLAINTS ABOUT IT, BUT THERE ARE NO SAFETY RECALLS OR TSB'S ON THIS ISSUE. IT WENT OFF ON ITS OWN AND STAYED OFF FOR ABOUT A MONTH. SAME SPEED DIFFERENT TIME OF YEAR, THE AIRBAG LIGHT CAME ON AND THIS TIME BLINKED AND THEN CAME ON SOLID INTERMITTENTLY FOR ABOUT ANOTHER TWO WEEKS. CALLED DODGE AGAIN AND THEY SAID THERE WAS STILL NO RECALL OR TSB FOR THIS ISSUE. IT IS NOW SEPTEMBER AND IT HAS ONCE AGAIN DECIDED THAT THE AIRBAG LIGHT WANTS TO COME ON AND STAY SOLID. HAD A SERVICE APPOINTMENT WITH DODGE AND THEY SAID THAT THEY WOULD HAVE TO CHARGE ME FOR A DIAGNOSIS. *TR
Air bags, Jul 29, 2013
AIRBAG LIGHT CAME ON AND HAS STAYED ON
Air bags, Oct 22, 2012
DODGE DURANGO CITADEL 2011 INTERMITTENT AIR BAG LIGHT COMES ON WHEN DRIVING, REFER TO ODI ID NUMBER 10475864. TOOK TRUCK TO DEALER 7/9/2011, CORRECTIVE ACTION HARD WIRED CONNECTOR C3 53 UNDER SEAT, THIS DID NOT CORRECT PROBLEM. TOOK TRUCK BACK TO DEALER 8/24/2011, CORRECTIVE ACTION B1C29 INTERMITTENT PROBLEM ORC MODULE INTERNAL FAILURE AND REPLACED ORC MODULE. THIS DID NOT CORRECT THE PROBLEM. TOOL TRUCK BACK THIRD TIME WITH SAME PROBLEM ON 9/22/12, DEALER DIAGNOSIS, LOOSE CONNECTION AT LEFT SIDE SEAT THORAX SQUIB B1C29 CIRCUIT OPEN. PULLED CODES. LOOSE CONNECTION IN LEFT SIDE SEAT SQUIB HIGH RESISTANCE AT THE CONNECTOR HARD WIRED BLUE/BLACK STRIP AND GREEN WIRES CHECKED OPERATION AIRBAG LIGHT OFF AT THIS TIME. CURRENTLY THE LIGHT IS OFF. *TR
Air bags, Sep 18, 2012
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE MALFUNCTION OCCURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE FAILURE WAS CONTRIBUTED TO THE AIR BAG WIRING HARNESS. THE COMPONENT WAS ORDERED AND THE VEHICLE WAS SCHEDULED FOR REPAIRS WHEN THE PART HAD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 18,218.
Air bags, Oct 13, 2011, crash
DRIVER LOST CONTROL OF 2011 DODGE DURANGO, TRAVELING APPROXIMATELY 35-45 MPH, AND HIT A TREE HEAD ON. VEHICLE PURCHASED ON 8/25/2011 NEW, AND HAD APPROXIMATELY 5,000 MILES ON IT AT TIME OF COLLISION. DRIVER WAS WEARING HIS SEAT BELT. NO AIR BAGS DEPLOYED. ALL EMERGENCY PERSONNEL, WRECKER DRIVER, BODY SHOP, AND INSURANCE CLAIMS ADJUSTER INDICATED THAT THERE WAS NO REASON AIR BAG SHOULD NOT HAVE DEPLOYED, THE CRASH DEFINITELY HIT THE SENSORS. VEHICLE STILL BEING ASSESSED, BUT IS PROBABLY A TOTAL LOSS. *TR