2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
514 reports, newest first. Show all
Electrical system, Mar 23, 2018, fire
T36 ALTERNATOR. I GOT A RECALL IN THE MAIL FOR ME TO TAKE MY CAR TO A DEALERSHIP TO DIAGNOSE MY ALTERNATOR. THE DEALERSHIP SAID THAT MY ALTERNATOR WAS NOT LISTED AS AFFECTED FROM MY VIN. A WHILE AFTERWARDS, I WAS DRIVING WITH MY FRIEND IN THE CAR AND MY CAR SYSTEMS SLOWLY BEGAN TO SHUT DOWN AND MY VEHICLE BEGAN TO SMOKE FROM UNDER THE HOOD. AFTER HAVING MY VEHICLE TOWED BY TRIPLE A TO A LOCAL MECHANIC, THE MECHANIC TOLD ME THAT MY CAR'S ALTERNATOR HAD FAILED. I PAID $638.60 OUT OF POCKET FOR A REPLACEMENT ALTERNATOR. MY CAR EXPERIENCED THE EXACT REASONS FOR THE T36 RECALL. LUCKILY I WAS PULLING OVER FROM A CITY STREET AS MY VEHICLE LOST POWER AND CAUGHT ON FIRE. BUT HAD I BEEN GOING 60-70MPH ON THE HIGHWAY, I COULD'VE EASILY LOST CONTROL OF THE FAILING VEHICLE AND PERSONALLY DIED. I HAVE TALKED WITH CHRYSLER ABOUT THIS ISSUE SEVERAL TIMES AND THEY INSIST THAT MY VIN DOES NOT SHOW A FAULTY ALTERNATOR. AFTER HAVING MY CAR DANGEROUSLY SHUT DOWN ON ME AND CATCH FIRE, CHRYSLER PHONE OPERATORS DON'T SEEMED BOTHERED WITH MY SITUATION BECAUSE THE T36 RECALL IS "VIN SPECIFIC AND DOESN'T APPLY TO MY VEHICLE." I'M WONDERING IF I NEED TO HAVE A LAWYER LOOK INTO THIS TO SAVE OTHER DRIVERS FROM DANGEROUS DRIVING SITUATIONS LIKE THE ONE I WAS PUT IN.
Electrical system, Mar 15, 2018
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO MEADOR DODGE CHRYSLER JEEP RAM (9501 SOUTH FWY, FORT WORTH, TX 76140). THE CONTACT WAS UNSURE OF WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Electrical system, Other or unspecified, Engine, Mar 11, 2018, fire
WHILE DRIVING AFTER A 30 MINUTE COMMUTE AND ENTERING STOP AND GO DOWNTOWN MORNING COMMUTE TRAFFIC, (SLOW, DRIVING ON CITY STREETS BUMPER TO BUMPER TRAFFIC) MY DURANGO BEGAN TO SMOKE FROM THE ENGINE COMPARTMENT INTO THE CABIN. NO WARNING LIGHTS CAME ON DURING THE ENTIRE EXPERIENCE. ALL TEMP GAUGES SHOWED NORMAL. THE CAR BECAME INCREASINGLY HARD TO DRIVE, FEELING TRANSMISSION SLIPPAGE. MORE SMOKE CAME FROM OUT OF ALL SIDES OF THE HOOD. UPON EXITING THE VEHICLE AND CHECKING THE HOOD, I COULD SEE FLUID COMING OUT FROM UNDER THE PASSENGER SIDE FRONT ENGINE COMPARTMENT - TOWARDS THE FRONT OF THE CAR. WHEN I LIFTED THE HOOD, THE ENGINE WAS FULLY INVOLVED IN FLAMES. I DROPPED THE HOOD CLOSED AND RAN TO THE OTHER SIDE OF THE STREET. WITHING 15 MINUTES THE ENTIRE FRONT END OF THE CAR WAS BURNED OUT, HOOD AND VARIOUS OTHER PARTS MELTED. CAR HAD TO BE TOTALED BY THE INSURANCE AGENCY.
Electrical system, Service brakes, Feb 6, 2018
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). CARBONE DODGE CHRYSLER JEEP RAM (5017 COMMERCIAL DR, YORKVILLE, NY 13495, (315) 736-3371) CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jan 31, 2018, fire
I WAS DRIVING AROUND TOWN ABOUT 35 MILES PER HOUR AND SMOKE STARTED COMING FROM THE DRIVERS SIDE HEADLINER. HAD VEHICLE TOWED AT MY EXPENSE TO DEALERSHIP. THEY ENDED UP REPLACING WIRING HARNESS, THAT WAS DAMAGED DUE TO SUN VISOR RECALL. IT WAS IN SHOP FOR ABOUT 8 WEEKS.
Electrical system, Air bags, Service brakes, Jan 31, 2018
I WAS DRIVING HOME FROM WORK AT NIGHT. MY BATTERY LIGHT CAME ON. JUST GOT A NEW BATTERY A FEW MONTHS AGO WHEN WIRING HARNESS WAS REPLACED, BECAUSE OF HEADLINER FIRE, DUE TO SUN VISOR RECALL. SO, I PULL INTO A PARKING LOT, ALL KINDS OF STRANGE LIGHTS STARTED FLASHING CAR COMPLETELY LOST ALL POWER, NO LIGHTS NO EMERGENCY LIGHTS, NOTHING! LOOKED UNDER HOOD AND THE ALTERNATOR WAS SMOKING. CALLED CORPORATE SAID IT WAS A RECALL BUT THEY DO NOT HAVE A FIX FOR IT. I HAVE TO COME OUT OF POCKET AND PAY FOR REPAIRS AND BE REIMBURSED BY DODGE. IT ALSO RUINED MY BATTERY. CAR IS STILL BEING SERVICED SO DON'T KNOW IF ANYTHING ELSE WAS DAMAGED AS OF YET. I WILL UPDATE.
Electrical system, Jan 11, 2018
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO LOCAL DEALER (LAKELAND CHRYSLER DODGE JEEP RAM, 2875 MALL HILL DRIVE, LAKELAND, FL, 33810) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, BATTERY, AND POWER CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE NOT AVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Electrical system, Service brakes, Jan 9, 2018, crash
FOLLOW UP TO PREVIOUS COMPLAINT, RUNNING OUT OF CHARACTERS AND FILES NOT UPLOADING. THE VEHICLE HAS SLOWLY BUT INCREASINGLY BECOMING HARDER TO SLOW DOWN. DAY BY BY, THE VEHICLE REQUIRES MORE AND MORE BRAKE PRESSURE. NOT A SINGLE DEALERSHIP HAS PARTS FOR BOTH OUTSTANDING RECALLS ON MY VEHICLE (T59- BRAKE BOOSTER WATER SHIELD AND T-36 - ALTERNATOR AT EXCEPTIONAL RISK OF CATCHING FIRE.) MOPAR HAS NO IDEA WHEN THE PARTS WILL BE AVAILABLE EITHER. ACCORDING TO THE NHTSA POLICY FOR AUTOMOBILE MANUFACTURERS WHO ISSUE RECALLS, THEY MUST DO SO IN A TIMELY MANNER. FOR T59, THE WATER SHIELD AFFECTING BRAKING ABILITY BEING ISSUES IN NOVEMBER OF 2017, COMING INTO JANUARY OF 2018 STILL WITH NO PARTS IS ABSURD EVEN MORE ABSURD THAN THAT IS THE T36 RECALL OF SEVERAL DIFFERENT MODELS, STATING THAT THE ALTERNATOR CAN POTENTIALLY CATCH FIRE WHICH COULD ALSO LEAD TO A VERY DEVASTATING SITUATION. THAT RECALL WAS ISSUED IN JUNE OF 2017 AND IT IS JANUARY OF 2018 AND THOSE REPLACEMENT ALTERNATORS ARE STILL NOT AVAILABLE. MY CAR HAS BECOME A TICKING TIME BOMB JUST WAITING TO GO OFF AND I DO NOT FEEL LIKE DODGE IS TAKING THESE RECALLS SERIOUSLY ENOUGH. I DO FEEL LIKE THE BRAKING ISSUE RECALL HAS CONTRIBUTED TO MY ACCIDENT IN NOVEMBER, CREATING A POINT ON MY DRIVING RECORD, AND NOW A DMV HEARING FOR DRIVING COMPETENCY. THE SAFETY OF MY VEHICLE HAS BEEN COMPROMISED SEVERELY, WHICH COMPROMISES MY SAFETY, MY PASSENGERS SAFETY, AND ALL OF THE OTHER DRIVERS ON THE ROAD AS WELL. DODGE/MOPAR SEEMS TO NOT CARE VERY MUCH ABOUT THESE ISSUES AND KEEP REFERRING ME TO THE DEALERSHIPS. IVE BEEN TRYING TO GET IN SINCE NOVEMBER BEFORE MY ACCIDENT TO HAVE THE WATER SHIELD EVALUATED AND BRAKES AS WELL FOR DAMAGE. AND GIVEN THE HISTORY OF RECALLS FOR MY VEHICLE ALONE, THE OTHER 2 RECALLS FOR VANITY MIRROR WIRING POTENTIALLY CATCHING FIRE AND ALSO FUEL PUMP FAILURE, MY DODGE MET THE CRITERIA FOR BOTH.
Electrical system, Service brakes, Jan 9, 2018, crash
2 SEPARATE RECALLS ON MY VEHICLE AFTER MY VEHICLE HAS ALREADY HAD 2 OTHER RECALLS REPAIRED. THE FIRST ONE IS T59 REGARDING A BRAKE BOOSTER WATER SHIELD. I RECEIVED A LETTER REGARDING THE RECALL A WEEK OR SO BEFORE THANKSGIVING AND IT JUST STATED 'IMPORTANT SAFETY RECALL'. I START MAKING PHONE CALLS TO DEALERS AND EVEN SCHEDULE AN APPOINTMENT WITH THE PROVIDED PHONE NUMBER AT HUNTINGTON BEACH DODGE TO HAVE THE VEHICLE INSPECTED. WHEN I SHOWED UP TO MY APPOINTMENT, THE SERVICE ADVISOR WAS RUDE AND ENDED UP TELLING ME THAT HE JUST PUT HIS LAST PARTS ON ANOTHER VEHICLE. I HAD AN APPOINTMENT. I SHOWED UP FOR NOTHING. SO I CALL AROUND SINCE NOVEMBER OF 2017 TO FIND A DEALER WITH THE PARTS. NOBODY HAD THEM AND NOT ONE DEALERSHIP SEEMED TO BE IN A HURRY TO REMEDY THE RECALL, TELLING ME 'IT'S NOT THAT BIG OF A DEAL'. WELL IT IS ACTUALLY, BECAUSE WHEN I LOOK AT THE CARFAX REPORT ON THIS VEHICLE, THE FIRST 7 MONTHS SINCE IT WAS BRAND NEW IT WAS IN OKLAHOMA USED AS A RENTAL CAR FOR 17,000 MILES UNTIL IT WAS SOLD. IT WAS ALSO IN OKLAHOMA DURING THE WINTER MONTHS WHERE IT'S RAINING AND SNOWING, FALLING PERFECTLY IN LINE WITH THE RECALL. THE VEHICLE TO THIS DAY HAS YET TO BE INSPECTED FOR NUMEROUS REASONS INCLUDING ALL CONTACTED DEALERSHIPS MISSING THE PARTS NEEDED FOR REPLACEMENT AND LACK OF AVAILABILITY OF LOCAL DEALERSHIPS TO SERVICE THE VEHICLE. LOW AND BEHOLD, A WEEK AFTER RECEIVING THAT RECALL NOTICE, I ENDED UP IN A COLLISION WITH ANOTHER VEHICLE BECAUSE I COULD NOT SLOW DOWN IN TIME AND HAD TO TAKE A POINT ON MY DRIVING RECORD AND POTENTIALLY HAVE MY PREMIUMS RAISED. NOT ONLY THAT, THE CALIFORNIA DMV HAS ISSUED ME A MANDATORY HEARING IN WHICH I HAVE TO RETEST IN ORDER TO DETERMINE MY ABILITY TO DRIVE. A FEW DAYS AGO, I RECEIVED A DIFFERENT NOTICE THAT NOW READS 'URGENT RECALL' AND I'M STILL HAVING THE SAME ISSUE GETTING THE VEHICLE IN FOR SERVICE, WHILE I DRIVE WITH ADEFECT * (RECALL RELATED INCIDENT) TS
Electrical system, Jan 2, 2018
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THEY COULD PERFORM AN INTERIM REPAIR BY INSTALLING A NEWER DEFECTIVE ALTERNATOR. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Dec 13, 2017
WHILE DRIVING MY 2011 DODGE DURANGO TO THE STORE THE CHECK ENGINE AND BATTERY LIGHT APPEARED, I DROVE THE VEHICLE TO O'REILLY TO HAVE THEM TEST IT, IT SHOWED THE ALTERNATOR WAS BAD, I PURCHASED A NEW ALTERNATOR FROM THEM AND WITHIN 1/4 MILE OF LEAVING O'REILLY MY DASH LIGHTS STARTED FLASHING WINDSHIELD WIPERS STARTED GOING AND THE CAR DIED IN THE MIDDLE OF AN INTERSECTION. SOME PASSER-BY'S HELPED PUSH MY CAR INTO A PARKING LOT WHERE MY HUSBAND MET ME AND INSTALLED THE NEW ALTERNATOR, STILL THE CAR WOULDN'T DO ANYTHING. HAD IT TOWED BACK TO THE HOUSE AND KEPT IT ON A CHARGER (ADVICE FROM THE TOW TRUCK DRIVER) AND STILL THE NEXT DAY NOTHING, MEANWHILE RESEARCHING THE PROBLEM ONLINE AND SAW THIS WAS A COMMON ISSUE AMONG DODGE DRIVERS. I CALLED DODGE AND THEY SAID MY PARTICULAR ALTERNATOR HAD NOT BEEN RECALLED AND THERE WAS NOTHING THEY COULD DO. THE CAR SAID KEY NOT DETECTED THE FOLLOWING MORNING AFTER BEING CHARGED ALL NIGHT. I THEN HAD IT TOWED TO A MECHANIC, THEY SAID THE PCM AND THE BATTERY WERE FRIED AND HAD TO TOW IT TO DODGE FOR THE NEW PCM. SO A NEW ALTERNATOR, NEW PCM AND BATTERY, THEN FINALLY MY CAR WAS RECALLED 8/2017. I WAS SENT A RECALL NOTICE STATING IF I HAD ALREADY HAD IT REPAIRED I WAS ELIGIBLE FOR REIMBURSEMENT AND TO SEND IN MY RECEIPTS AND I WOULD HAVE PAYMENT IN 60 DAYS. AT DAY 78 I CALLED THE FCA ASSISTANCE CENTER AND WAS TOLD THEY HAD EVERYTHING TO CALL BACK IN A WEEK, I CALLED BACK IN A WEEK THEY WANTED MORE DOCUMENTS WHICH I HAD ALREADY SENT, BUT UPLOADED AGAIN, I CALLED THEN EVERY OTHER DAY FOLLOWING UP JUST TO BE TOLD YESTERDAY MY REQUEST IS DENIED. THEY ARE SAYING THAT THERE IS NO PROOF THAT THE FAILED ALTERNATOR CAUSED THE PCM AND BATTERY TO FRY, SO THEY ARE NOT REIMBURSING ME FOR ANYTHING. I AM STILL WAITING FOR A MANAGER TO CALL ME BACK WISHFUL THINKING OUT $1779 FOR NOW
Electrical system, Dec 5, 2017
MY ALTERNATOR SHORT CIRCUITED AND SMOLDERED IN THE MIDDLE OF A BUSY STREET WITH MY 3 YR OLD IN THE CAR. I WAS ABLE TO GET MY SON AND I OUT OF THE CAR LUCKILY. AFTER GETTING IT TOWED TO A MECHANIC IT WAS REPLACED FOR OVER $1100! HOWEVER, MY ON-BOARD COMPUTER MAY HAVE POTENTIALLY FRIED AS WELL SO IT IS CURRENTLY AT A CHRYSLER/DODGE DEALER. AFTER RESEARCHING I FOUND THE ALTERNATOR WAS RECALLED. I SPOKE WITH THE DEALER'S SERVICE AND THEY STATED THAT I SHOULD RECEIVE SOMETHING IN THE MAIL ABOUT THE RECALL "ANY DAY" SINCE I NEVER DID. I WAS TOLD I WOULD HAVE TO PAY UPFRONT FOR THE REPAIRS AS WELL AND WOULD BE REIMBURSED "IN ABOUT A MONTH OR SO." THIS RECALL WAS ON 6/9/17. IT IS DECEMBER! THERE IS STILL NO REMEDY FOR THIS AS STATED BY MY DEALER AS THEY SAID "PARTS FOR THIS RECALL WON'T BE AVAILABLE UNTIL AFTER THE 1ST OF THE YEAR." THIS IS NEGLECT AND LAZINESS ON THE PART OF EITHER THE DEAL OR CHRYSLER AS A WHOLE! IF MY SON AND I WERE ON THE HIGHWAY WE COULD HAVE BEEN SERIOUSLY HURT OR EVEN WORSE! HOW, AFTER 6 MONTHS, IS THERE NOT PARTS AVAILABLE FOR THIS MAJOR RECALL?!?!?!?!
Electrical system, Service brakes, Nov 21, 2017, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE REVERSING THE VEHICLE TO PARK IN A PARKING AREA, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TURNED OFF AND, WHEN IT WAS RESTARTED, THE ABNORMAL NOISE CONTINUED. UPON INSPECTION UNDER THE HOOD, THE CONTACT OBSERVED SMOKE AND FLAMES. A FIRE EXTINGUISHER WAS PRESENT TO EXTINGUISH THE FLAMES. THE ALTERNATOR ASSEMBLY WAS DISCONNECTED, BUT IT HAD BURNED ALONG WITH OTHER NEARBY PARTS. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S CHRYSLER JEEP DODGE RAM, 10515 EVERGREEN WAY, EVERETT, WA 98204, (425) 267-9000) AND THE PART WAS REPLACED WITH THE SAME PART AND THE BATTERY. THE DEALER INDICATED THAT THE PART WAS UNAVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Service brakes, Nov 21, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED. UPON TURNING THE VEHICLE OFF AND ON, THE INDICATOR DID NOT ILLUMINATE AGAIN. THE DAY AFTER THE WARNING INDICATOR FLASHED, WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF THE DRIVEWAY, THE INSTRUMENT PANEL WARNING INDICATORS FLASHED, THE LIGHTS FLASHED, AND THERE WAS A LOSS OF POWER. THE VEHICLE WAS PARKED NEAR THE CONTACT'S RESIDENCE. UPON TURNING THE VEHICLE OFF, IT FAILED TO RESTART. THE CONTACT WAS NOT NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE DEALER (ALL AMERICAN CHRYSLER JEEP DODGE FIAT OF SAN ANGELO, 4310 SHERWOOD WAY, SAN ANGELO, TX 76901, (325) 284-3032) INDICATED THAT THEY WOULD SCHEDULE AN APPOINTMENT ON 11/27/17. THE DEALER STATED THAT THEY WOULD REPLACE THE ALTERNATOR ASSEMBLY WITH THE SAME PART, BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Nov 15, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CRISWELL CHRYSLER JEEP DODGE RAM FIAT IN GAITHERSBURG, MARYLAND 20878 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Nov 7, 2017
TAKATA RECALL. THE ELECTRICAL SYSTEM WENT OUT IN THE TRUCK CAUSING IT TO COME TO A COMPLETE STOP IN TRAFFIC. WE HAD THE CAR TOWED TO THE NEAREST SHOP WHICH WAS FIRESTONE ON CENTRAL IN SOUTH PHOENIX. DODGE REFUSES TO PAY FOR THE REPAIRS.
Electrical system, Oct 30, 2017
RECEIVED A NOTICE OF RECALL THAT THE ALTERNATOR MAY CATCH FIRE. AFTER 5 MONTHS, PARTS ARE STILL NOT AVAILABLE. I AM AFRAID TO DRIVE THE CAR ON A LONG TRIP.
Electrical system, Other or unspecified, Oct 25, 2017
I WAS DRIVING ALONG THE HIGHWAY AND THE TRUCK SUDDENLY JUMPS INTO 4LO, SO I TOGGLE WITH THE AWD TRANSFER CASE SWITCH, AND AFTER A FEW MINUTES OF DOING SO IT FINALLY STARTS DRIVING RIGHT. IT HAPPENED WITH MY WIFE AND SON, AND THEY WERE ALMOST WIPED BY A 18 WHEELER WHEN IT JUMPED INTO 4LO AND SLOWED DOWN ABRUPTLY AND THEN JUST DIED ON THE HIGHWAY, THIS HAS HAPPENED A NUMBER OF TIMES, NOW THE TRANSFER CASE IS DAMAGED, AND THE TRANSFER CASE SWITCH IS NO LONGER AVAILABLE BECAUSE THEY ARE FAULTY. IT GOT SO BAD THAT IT STOPPED CHANGING GEARS, IT WOULD ONLY GO TO PARK, BUT IT WOULDN'T ENGAGE BECAUSE OF THE SWITCH CANCELLING OUT THE TRANSFER CASE MOTOR.
Electrical system, Oct 20, 2017
MY DODGE DURANGO GOT AN ERROR ON THE DASH, INDICATING A CHARGING SYSTEM FAILURE AND IT SMELLED LIKE SOMETHING BURNING. SINCE THERE IS AN OPEN RECALL (T36) FOR A FAULTY ALTERNATOR I CONTACTED THE DEALER TO FIND OUT IF THEY HAVE THEM IN STOCK YET. THEY ASKED ME TO BRING THE VEHICLE IN. THE SERVICE ADVISER TOLD ME THAT IT WAS LIKELY THE ALTERNATOR THAT HAD FAILED. THE TECHNICIANS SUBSEQUENTLY TOLD HER IT WAS LITERALLY SMOKING AND THAT IT HAD DEFINITELY FAILED, AND THAT THEY WOULD REPLACE IT WITH ANOTHER OF THE SUSPECT ALTERNATORS AS THEY DIDN'T HAVE THE NEW ONES FROM DODGE YET. DURING THE 5 DAYS THEY HAD MY CAR THE TECHS REPLACED THE ALTERNATOR, BUT THE SYSTEM WAS STILL NOT CHARGING. THEY THEN FOUND THAT THE BATTERY HAD FAILED, PRESUMABLY DUE TO THE FAULTY ALTERNATOR WHICH WAS SHORTED INTERNALLY. AFTER REPLACING THE BATTERY, THE CHARGING SYSTEM WAS STILL NOT WORKING SO THEY DETERMINED THAT THE PCM (PROGRAMMABLE COMPUTER MODULE) HAD ALSO FAILED. THE SERVICE ADVISER CONTACTED THE CHRYSLER REP TO GET APPROVAL FROM CHRYSLER TO REPLACE THIS EXPENSIVE PART UNDER THE RECALL. THE REP CLAIMED THAT, SINCE THE INLINE FUSIBLE LINK ON THE CABLE FROM THE ALTERNATOR TO THE PCM HAD NOT BURNED UP, THE PROBLEM WAS NOT THAT THE ALTERNATOR HAD CAUSED THE MODULE TO FAIL. (THERE WERE ZERO ISSUES WITH MY CAR PRIOR TO THAT ERROR LIGHT COMING ON.) HE WOULD HAVE US BELIEVE THAT ALL THE ELECTRICAL FAILURES WERE A HUGE COINCIDENCE AND DENIED RESPONSIBILITY. THE DEALERSHIP DIDN'T AGREE AND WAS CERTAIN THE ALTERNATOR HAD CAUSED THE FAILURE. THEY WENT AROUND THE REP AND GOT IT COVERED UNDER AN EMISSIONS WARRANTY. HOWEVER, I HAD TO PAY A $150 DEDUCTIBLE WHICH IS WRONG. THIS RECALL POSES A SERIOUS RISK OF CAUSING A FIRE, LOSS OF ELECTRONIC CONTROLS. CHRYSLER SHOULD NOT BE ABLE TO DENY SUBSEQUENT DAMAGE CAUSED BY THE RECALLED ALTERNATOR FAILURE AND I SHOULD NOT HAVE TO PAY $150.
Electrical system, Engine, Oct 12, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Electrical system, Engine, Oct 12, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AND THE INSTRUMENT CLUSTER FAILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER DADEL AND DODGE CHRYSLER JEEP RAM LOCATED AT 16501 S DIXIE HWY MIAMI FL 33157 WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. UPON LEAVING THE DEALER THE VEHICLE STALLED AND WAS INFORMED TO REPLACE THE BATTERY. THE VEHICLE WAS REPAIRED. HOWEVER THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS INFORMED THAT THE BATTERY AND COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE # 32410393 BUT DID NOT OFFER FURTHER ASSISTANCE. THE VEHICLE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Exterior lighting, Interior lighting, Oct 12, 2017, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEADLINER CAUGHT FIRE. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) DUE TO EXTENSIVE DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE, BUT THE CONTACT HAD NOT HEARD BACK. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Electrical system, Exterior lighting, Interior lighting, Oct 5, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. STERLING DODGE (5504 I-49 FRONTAGE RD, OPELOUSAS, LA 70570, (337) 942-1241) WAS CONTACTED, BUT WAS UNABLE TO REMEDY THE VEHICLE DUE TO THE LIMITED QUANTITIES OF PARTS BEING SUPPLIED TO THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Sep 26, 2017
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE ALTERNATOR OVERHEATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LARRY H MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE, 8528 LOMAS BLVD NE, ALBURQUEQUE, NM 87110) WHERE IT WAS DIAGNOSED THAT THE HIGH VOLTAGE CAUSED THE COMPUTER MAIN BOARD TO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 32398239. NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Electrical system, Sep 20, 2017, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 25 MPH, THE CONTACT BECAME AWARE OF SMOKE UNDER THE HOOD OF THE VEHICLE AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO NAPLETON CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888) 603-6213) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.