2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
514 reports, newest first. Show all
Electrical system, Oct 5, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, BATTERY, AND THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Electrical system, Sep 22, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THREE MONTHS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Electrical system, Sep 21, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT HIGHWAY SPEEDS, THERE WAS A PRESENCE OF SMOKE THAT EMITTED INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE RANDOMLY STALLED AND THE CONTACT HAD TO CAUTIOUSLY COAST THE VEHICLE DOWN AN EXIT RAMP AND ONTO A LOCAL ROADWAY. UPON FURTHER INSPECTION UNDER THE HOOD, IT WAS NOTICED THAT THE ALTERNATOR ASSEMBLY AND THE BATTERY WERE BURNT. THE VEHICLE WAS PUSHED TO A DEALER WHERE THE BATTERY AND ALTERNATOR ASSEMBLY WERE REPLACED. THERE WAS AN UNKNOWN MANUFACTURER RECALL, BUT THE VIN WAS EXCLUDED BECAUSE IT ONLY ADDRESSED THE 160 AMP AND NOT THE 180 AMP. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Electrical system, Sep 20, 2016
LOST TOTAL BATTERY POWER TO VEHICLE WHILE DRIVING AT HIGH SPEED. IT STARTED WITH A BURING METAL SMELL COMING FROM THE ALTERNATOR. DROVE VEHICLE 5 MILES ON A STATE HIGHWAY AT 55MPH WHEN THE BATTERY LIGHT CAME ON. DROVE ANOTHER 10 MILES ON THE SAME ROAD AND SPEED, AND RADIO SHUT OFF, WINDSHIELD WIPERS WERE TURNING ON AND OFF, POWER WINDOWS GOING UP AND DOWN ON THIER OWN, DASHBOARD WARNING LIGHTS TURNED ON AND OFF UNTIL FINALLY LOSING POWER STEERING AND THEN VEHICLE COMPLETELY DIED. LUCKILY I WAS SLOWING DOWN AND HAD A PARKING LOT TO COAST INTO AFTER TOTAL POWER FAILURE. TOWED VEHICLE TO DEALERSHIP AND DETERMINED THE ALTERNATOR WENT BAD, WHICH CAUSED A SHORT TO THE BATTERY CAUSING THE BATTERY TO BECOME COMPLETELY DEAD AND DAMAGED, WHILE BLOWING THE FUSE PANEL. SEEMS LIKE THIS IS BECOMING A COMMON PROBLEM WITH DURANGOS THIS AGE WITH SIMILAR MILEAGE.
Electrical system, Sep 20, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER, BUT WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 72,000.
Electrical system, Sep 16, 2016
WHILE DRIVING ON THE FREEWAY WITH MY WIFE AND THREE YOUNG CHILDREN IN MY 2011 DODGE DURANGO CREW I OBSERVED A SMELL OF SMOKE FROM THE HOOD COMPARTMENT. SECONDS LATER THE INSTRUMENT PANEL WENT HAYWIRE AND EVERY LIGHT BEGAN FLASHING. HEAT BEGAN BLOWING FROM VENTS, WIPERS TURNED ON BY THEMSELVES. THE CAR SUDDENLY DIED AND I LOST CONTROL OF STEERING AS WELL AS BRAKING. I WAS BARELY ABLE TO MAKE IT TO THE SIDE OF THE FREEWAY. WE REMOVED THE KIDS FROM THE CAR SO THEY WOULD BE SAFER. WHEN THE KIDS WERE OUT OF THE ROADWAY I POPPED THE HOOD AND OBSERVED SMOKE COMING FROM THE ALTERNATOR. I HAD TO HAVE MY DURANGO TOWED TO MY MECHANIC. MY MECHANIC REBUILT THE ALTERNATOR BUT ONCE IT WAS REBUILT THE CAR WOULDN'T START. MECHANIC PERFORMED TESTING AND DETERMINED THAT THE PCM WAS FRIED AND NEEDED TO BE REPLACED. MY MECHANIC NOTIFIED ME THAT THE PCM AND ALTERNATOR FOR THE 2011 DURANGO WAS UNDER RECALL. WHEN I CALLED CHRYSLER THEY INFORMED ME THAT MY DURANGO WAS NOT INCLUDED IN THE RECALL. APPARENTLY THEIR ARE THREE SIZES OF ALTERNATORS IN THE 2011 DURANGO 160AMP, 180 AMP, AND 220AMP. ONLY THE 160 AMP IS COVERED UNDER THE RECALL. AFTER RESEARCHING ONLINE I HAVE CAME ACROSS HUNDREDS OF OTHER DURANGO OWNERS WITH THE SAME PROBLEM. ALL 2011 DODGE DURANGO'S SHOULD BE RECALLED BECAUSE THIS IS THE SAME EXACT ISSUE AS THE DURANGO'S COVERED UNDER THE RECALL. THIS COULD HAVE ENDED MUCH WORSE AS MY CHILDREN COULD HAVE BEEN HURT OR WORSE YET KILLED. DODGE NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PARTS. THE VEHICLE ONLY HAS 54,000 MILES. WAY TOO EARLY TO BE PAYING FOR THIS KIND OF REPAIRS.
Electrical system, Sep 9, 2016
EVEN AFTER THE RECALL FOR THE FUEL PUMP RELAY IT WAS REPLACED , THE ENTIRE TIPM WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY
Electrical system, Engine, Sep 5, 2016
VEHICLE IN MOTION TRAVELING AT 65 MPH. VEHICLE LOST ALL ENGINE AND ELECTRICAL POWER. NO LIGHTS OR INDICATORS ON DASHBOARD. NO POWER STEERING. LIMITED BRAKING POWER. COASTED THE VEHICLE OUT OF TRAFFIC TO THE SHOULDER OF THE ROAD. SHIFTED VEHICLE INTO PARK AND WAITED 5 MINUTES. AFTER 5 MINUTES ELECTRICAL POWER RETURNED AND WAS ABLE TO START VEHICLE AND DRIVE IT HOME. FOUND COMPLAINTS ONLINE OF SIMILAR PROBLEMS.
Electrical system, Aug 30, 2016
ON FRIDAY, AUGUST 26TH 2016, I WAS DRIVING TO RICHMOND, VA FROM NEWPORT NEWS, VA WHEN MY BATTERY WARNING LIGHT CAME ON. I PULLED OVER, TURNED THE VEHICLE OFF, SAT FOR A FEW MINUTES AND RESTARTED THE VEHICLE. THE LIGHT DID NOT COME BACK ON. I DECIDED TO MAKE A STOP IN WILLIAMSBURG TO THE OUTLET STORES AND THE BATTERY WARNING LIGHT CAME ON AGAIN. WHILE TURNING INTO THE STORES' PARKING LOT, ALL WARNING LIGHTS AND ELECTRICAL SYSTEM STARTED FLASHING. RIGHT BEFORE PARKING THE VEHICLE COMPLETELY SHUT DOWN/OFF. THE VEHICLE SMELLED LIKE SOMETHING WAS BURNING, BUT NO OBVIOUS FIRE. THE OUTLETS SECURITY CAME OVER AND HOOKED UP A JUMP BOX TO THE BATTERY. HE STATED THE BATTERY APPEARS LOW. HE TRIED TO JUMP THE BATTERY WITH THE JUMP BOX, BUT IT WOULD NOT START. HE TRIED WITH HIS SECURITY VEHICLE AND MY VEHICLE AND THE CONNECTIONS STARTED SMOKING. AFTER APPROXIMATELY 3 HOURS, WAITED ON A FRIEND TO ARRIVE, CALLED TRIPLE A AND THE REPRESENTATIVE CONNECTED HIS JUMP BOX TO MY VEHICLE BATTERY. THE VEHICLE STARTED BUT AS SOON AS THE JUMP BOX REMOVED, THE VEHICLE WOULD DIE BACK DOWN. THE TRIPLE A REPRESENTATIVE AND MYSELF DETERMINED THAT THE ALTERNATOR IS BAD AND DRAINED THE BATTERY. HAD THE VEHICLE TOWED TO POMOCO DODGE DEALERSHIP IN NEWPORT NEWS, VA. RESEARCHED INFORMATION AND THERE IS A RECALL NAMED P60 FOR 2011 DODGE DURANGO'S WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR. MY VEHICLE IS A 2011 DODGE DURANGO WITH A 3.6L ENGINE AND A 220 AMP ALTERNATOR. CONTACTED CHRYSLER DODGE AND THEY STATED THAT MY VIN DOESN'T QUAILITY, BUT THEY WILL LOG MY INFORMATION. AFTER CONDUCTING MORE RESEARCH, THIS ISSUE HAS MANY COMPLAINTS ON ALL 2011 DODGE DURANGO'S NO MATTER THE ALTERNATOR AMP (160, 180, 220). THE RECALL SHOULD BE EXPANDED TO COVER ALL THE 2011 DODGE DURANGOS AS IT IS VERY COMMON, VERY DANGEROUS, AND DEFINITELY A SAFETY HAZARD. COULD HAVE HAPPENED WHILE ON THE INTERSTATED W/ MY DAUGHTERS
Electrical system, Aug 26, 2016
WHILE DRIVING THE DURANGO, THE DASH LIGHTS STARTED FLASHING, THE BATTERY LIGHT CAME ON AND HEAT STARTED COMING OUT OF THE FLOOR VENTS. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF. WHILE ATTEMPTING TO START, THE ENTIRE ELECTRICAL SYSTEM WAS NON-RESPONSIVE. WHEN ATTACHING JUMPER CABLES TO PROVIDE ELECTRICITY TO PUT THE VEHICLE IN NEUTRAL SO IT COULD BE TOWED, THE CABLES GOT VERY HOT VERY QUICKLY AND THE TOWING COMPANY SAID THAT INDICATED THERE COULD BE A "DEAD SHORT" IN THE ELECTRICAL SYSTEM. FURTHER RESEARCH INDICATES THAT THIS WAS A REPORTED PROBLEM AND THERE IS A RECALL FOR THE 2011 DODGE DURANGOS, BUT WHEN I ENTERED MY VIN NUMBER INTO THE DATABASE, IT DID NOT INDICATE THAT MY VEHICLE WAS PART OF THE RECALL. TO ME, THIS IS CLEARLY A MISTAKE OR OVERSIGHT AS MY VEHICLE OBVIOUSLY DIED WHILE IN THE PROCESS OF DRIVING IT. IT WOULD BE GREATLY APPRECIATED THAT FURTHER REVIEW OF THE AFFECTED VEHICLES BE COMPLETED AND REIMBURSEMENT BE MADE FOR REPAIRS COMPLETED AT MY EXPENSE.
Electrical system, Aug 12, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT OBSERVED SMOKE AND AN ABNORMAL ODOR COMING FROM THE HOOD WITHOUT WARNING. THE CONTACT PULLED OVER THE VEHICLE, OPENED THE HOOD, AND OBSERVED SMOKE AND FLAMES FROM THE ALTERNATOR. THE CONTACT EXTINGUISHED THE FIRE WITH A WATER HOSE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE ALTERNATOR WAS TAKEN TO AN AUTO STORE WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Electrical system, Aug 12, 2016
68000 MILES, WHILE DRIVING BATTERY LIGHT INDICATOR CAME ON, A BURNING SMELL WAS PRESENT, COMING FROM THE ENGINE. A MILE OR TWO DOWN THE ROAD, SMOKE STARTED TO COME FROM UNDER THE HOOD. I PULLED OVER, TURNED VEHICLE OFF. LOOKED UNDER HOOD, ALL LOOKED NORMAL, SMOKING STOPPED. TURNED VEHICLE BACK ON, BATTERY LIGHT WAS NOT LIT, PROCEEDED TO DRIVE ANOTHER HALF A MILE FINE. WHEN I GOT BACK IN LATER ON THAT DAY, NO INDICATOR LIGHTS INITIALLY, THEN WHILE DRIVING ABOUT A MILE OR SO, BATTERY LIGHT APPEARED, THEN CHECK ENGINE LIGHT, THEN A/C STARTED BLASTING HOT AIR, DASH BOARD STARTING GOING HAYWIRE WITH LIGHT INDICATORS AND MESSAGE APPEARING, WIND SHIELD WIPERS STARTED GOING ON ITS OWN AND ACCELERATION WAS DIFFICULT. PULLED OVER AND RESTARTED THE VEHICLE. TURNED IT BACK ON, LIGHTS WERE STILL PRESENT. MADE IT ANOTHER 2 MILES AND THE VEHICLE STALLED WHILE DRIVING IN THE STREET AND WOULD NOT RESTART. HAD IT TOWED TO THE LOCAL DODGE DEALERSHIP FOR REPAIR. THEY DETERMINED IT WAS THE ALTERNATOR BURNED OUT, AND AS A RESULT A NEW BATTERY WAS NEEDED AS WELL. $1350.00 LATER!!! THANK GOODNESS TOWING WAS COVERED UNDER MY INSURANCE POLICY, BECAUSE DODGE CLAIMS THIS REPAIR IS NOT UNDER WARRANTY! IT SHOULD BE!! VERY UNSAFE AND TOO YOUNG OF A VEHICLE FOR THIS KIND OF REPAIR! THERE IS CURRENT RECALL FOR THIS TYPE OF REPAIR FOR 160 AMP ALTERNATOR, IT SHOULD BE FOR 180 AMP ALTERNATOR AS WELL!!! P60 IS CHRYSLER'S RECALL NUMBER FOR THIS.
Electrical system, Interior lighting, Aug 8, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 5, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Aug 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Aug 1, 2016
NOTHING HAS HAPPENED. .....YET. 1ST RECALL ON THE SUN VISOR VANITY LAMP WAS FIXED OVER ONE YEAR AGO. GOT ANOTHER RECALL FOR SAME THING IN FEB 2016. CALLED DEALERSHIP, THEY SAID THEY DIDN'T HAVE THE PARTS FOR REPAIR YET, THEY'D CALL WHEN THEY GET THEM IN. GOT ANOTHER NOTICE FOR SAME RECALL ON 8/01/16. CALLED DEALERSHIP....SAME ANSWER. THEY'RE TELLING ME IT'S ALL UP TO CHRYSLER TO SEND THEM THE PARTS.
Electrical system, Jul 31, 2016
AT UNDER 60000 MILES, ALTERNATOR MALFUNCTIONED AND QUIT, THUS LEAVING THE VEHICLE INOPERABLE. VEHICLE WAS IN MOTION WHEN FAILING.
Electrical system, Engine, Jul 21, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED ENGINE OIL LEAKING FROM THE TIMING CHAIN INTO THE ALTERNATOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LEFT CYLINDER AND TIMING CHAIN GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A FEW MONTHS LATER, WHILE DRIVING 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED. AFTER SHIFTING THE VEHICLE INTO PARK, THE CONTACT NOTICED SMOKE COMING FROM THE ALTERNATOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Electrical system, Electronic stability control (ESC), Engine, Jul 18, 2016
I WAS DRIVING WITH MY KIDS GETTING OUR DAY STARTED. I TURN ON WITH REMOTE START WAS MAKING LOUD SCREECHING SOUND. LOADED UP KIDS AND STARTED TO TAKE OFF. WE COULD ALL SMELL A BAD BURNING SMELL. I CHECK ALL TEMPS ON CAR AND NOTHING READ HIGH TEMPERATURE. I DROVE ON MY WAY TO DAYCARE WHEN MY CAR STALLED AND SHUT DOWN. AND IT HAD PREVIOUSLY DID THIS B4 LIKE 4 MONTHS OR SO AND A RECALL OF FUEL PUMP WAS DONE AND HAD BEEN RUNNING FINE TILL THIS DAY. I TRIED STARTING IT A FEW TIMES NOTHING. FINALLY TURN ON AND BATTERY LIGHT CAME ON. I DROVE IT TO DROP OF MY 3 KIDS AT CAMP WHEN IT KEPT FEELING LIKE IT WANTED TO TURN OF. STILL SMELLING BURNING. FINALLY I'M HEADED TO WORK AND IT STALLED IN MIDDLE OF INTERSECTION. THANK GOD I DIDN'T HAVE MY KIDS WITH ME AND NO ACCIDENTS HAPPENED. I HAD CAR TOWED TO LOCAL MECHANIC BECAUSE DEALERSHIP IS AND HOUR AWAY. HE SAID ALTERNATOR GAVE OUT. PUT NEW ALTERNATOR IN STILL NOTHING. 600 DOLLARS DOWN DRAIN. NOW I HAVE TO PAY TOWING TO GET TO DEALERSHIP WHICH WILL MEAN JUST MORE MONEY DOWN THE DRAIN WHICH I DON'T HAVE THE EXTRA MONEY AND USE THIS CAR FOR WK SO HOPEFULLY I DON'T LOSE MY JOB. I DON'T UNDERSTAND HOW I HAVE SAME EXACT PROBLEMS AS ANOTHER 2011 DURANGO UNDER RECALL BUT MINE AIN'T ONE OF THEM. DO YOU HAVE TO WAIT TILL SOMEONE IS SERIOUSLY HURT OR KILLED TO HAVE A RECALL. IF NONE OF THIS IS RESOLVED PROPERLY I WILL BE HIRING A LAWYER. I HAVE ONLY HAD VEHICLE FOR 2YRS.
Steering, Electrical system, Equipment, Service brakes, Jul 12, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 15 MPH, THE AIR CONDITIONING BLEW HOT AIR AND THE INSTRUMENT PANEL LIGHTING WENT HAYWIRE. THE VEHICLE STARTED TO LOSE POWER AND ACCELERATION. THE CONTACT PULLED OVER, AND TURNED OFF AND RESTARTED THE VEHICLE. TO ENSURE THAT THE VEHICLE WAS FINE, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO ALLOW THE ENGINE TO REV. AFTERWARDS, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT FAILURE AND THERE WERE NO WARNING LIGHTS ILLUMINATED. HOWEVER, AFTER DRIVING A FEW MILES LONGER, THE POWER STEERING AND POWER BRAKES FAILED. SHORTLY AFTER, THE VEHICLE LOST ALL POWER. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE IT HAD NOT BEEN ABLE TO START. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Electrical system, Jul 11, 2016, fire
AFTER DRIVING LESS THAN A MILE FROM HOME, VEHICLE BEGAN SMOKING AND A HOLE BURNED THROUGH THE HEADLINER AT THE SUN VISOR. IT HAS BEEN TOWED TO HUFFINES LEWISVILLE FOR REPAIR. RELATED RECALL 15V-879
Electrical system, Jul 10, 2016
THE BATTERY LIGHT CAME ON AND THEN THE VEHICLE SHUT DOWN ON THE HIGHWAY. HAD 4 KIDS IN THE CAR. COULD HAVE BEEN KILLED.
Electrical system, Jul 1, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 5-10 MPH, THERE WAS AN ABNORMAL BURNING ODOR AND SMOKE UNDER THE HOOD OF THE VEHICLE. THE CONTACT NOTICED OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Electrical system, Jun 28, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY, ALTERNATOR, AND COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Electrical system, Jun 28, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 30 MPH, SMOKE APPEARED UNDER THE HOOD AND INTO THE VEHICLE. THE HOOD WAS OPENED AND THE CONTACT NOTICED SMALL FLAMES COMING FROM THE ALTERNATOR AND HEARD A SIZZLING SOUND. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). A POLICE REPORT WAS NOT FILED. THE FIRE EXTINGUISHED ITSELF. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.