2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: power train
51 reports, newest first. Show all
Power train, Electrical system, Exterior lighting, Jul 31, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT 60 MPH, THE VEHICLE JERKED AND THERE WAS A SUDDEN INCREASE OF ENGINE RPMS. SHORTLY AFTER, THE VEHICLE LOST POWER AND THE RPMS DECREASED. IN ADDITION, THE VEHICLE FAILED TO START INTERMITTENTLY AND BOTH TURN SIGNALS ON THE MIRRORS FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. ALL WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Power train, Engine, Jun 17, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE GEARS SLIPPED INTO NEUTRAL WITHOUT WARNING. THE VEHICLE STALLED, BUT THE ENGINE WAS STILL RUNNING AND THE GEAR SHIFTED INTO NEUTRAL. ONCE THE TRANSMISSION SLIPPED, THE RPMS INCREASED. THE CONTACT WOULD HAVE TO SHIFT THE GEAR INTO DRIVE WHEN THE FAILURE OCCURRED. THE DEALER WAS UNABLE TO LOCATE ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 54,800.
Power train, Mar 9, 2015
THE DATE AND MILEAGE ABOVE ARE APPROXIMATIONS. I PURCHASED A 2011 DODGE DURANGO IN NOVEMBER OF 2012. WHEN I PURCHASED THE VEHICLE IT ONLY HAD ABOUT 24,000 MILES ON IT. A COUPLE OF MONTHS AFTER I GOT IT, I WAS GOING DOWN THE ROAD AND THE RPMS WENT CRAZY. MY ENGINE WAS REVVING UP, BUT THE VEHICLE WAS STALLED. I HAD TO PUT IT IN NEUTRAL, THEN PUT IT IN DRIVE TO GET THE TRANSMISSION TO CHANGE GEAR. SINCE THAT TIME, I HAVE HAD THIS SAME PROBLEM OCCUR ON AT LEAST 5 OTHER OCCASIONS. THE LATEST INCIDENT WAS ON SATURDAY, 3/7/2015. THE RPMS WERE GOING CRAZY AS IF I WAS GUNNING THE VEHICLE. THE VEHICLE DID NOT STALL, BUT IT WAS BARELY MOVING. I HAD TO STOP, PUT IT IN NEUTRAL, AND THEN PUT IT BACK IN DRIVE. IT DROVE FINE AFTER THAT, BUT I SHOULD NOT HAVE TO STOP MY VEHICLE ON A PUBLIC ROAD TO GET THE TRANSMISSION TO CHANGE GEARS. I AM VERY CONCERNED THAT MY VEHICLE WILL STALL, CAUSING A WRECK. I AM SURPRISED THIS PROBLEM HAS NOT RESULTED IN AN ACCIDENT YET. MY VEHICLE DOES NOT EVEN HAVE 52,000 MILES ON IT, AND THERE IS NO EXCUSE FOR THE TRANSMISSION PROBLEMS. THE DURANGO IS THE ONLY VEHICLE MY FAMILY OWNS, SO IF THE TRANSMISSION FAILS, WE WILL HAVE NO WAY TO GO ANYWHERE. I DO NOT HAVE THE MONEY TO GET THE TRANSMISSION LOOKED AT, MUCH LESS TO GET THE PART(S) THAT MAY BE REQUIRED TO REPAIR THE PROBLEM. I WANT A RELIABLE VEHICLE THAT I CAN FEEL SAFE DRIVING. *TR
Power train, Feb 16, 2015
WAS HAVING PROBLEMS WITH OUR CAR STARTING AND TOOK IT IN AND WAS ADVISED THAT THERE WAS A PROBLEM WITH THE TIPM OUR WARRANTY DID NOT COVER THE REPAIRS SO HAD TO WAIT ABOUT 4 MONTHS TO FIX IT AS IT WAS A $1200.00 OUT OF POCKET EXPENSE. AFTER THEY FIXED THAT PROBLEM ONLY A YEAR AFTER I BOUGHT THE VEHICLE THEY ADVISED THAT MY TRANS COOLER WAS LEAKING TRANSMISSION FLUID AND IT WOULD COST APPROXIMATELY $900.00 TO FIX THAT. MY CO-WORKER HAS THE SAME MODEL DURANGO AND HAS THE SAME PROBLEM. POOR MANUFACTURING I GUESS, I HOPE THEY ISSUE A RECALL THIS IS RIDICULOUS TO HAVE A CAR ONLY TWO YEARS AND HAVE TO MAKE TWO MAJOR REPAIRS ON IT. NOT HAPPY WITH THE DODGE DURANGO AT ALL!!! *TR
Power train, Engine, Fuel/propulsion system, Jan 16, 2015
I WAS DRIVING THE SUV IN ABOUT 30 DEGREE WEATHER ATTEMPTING TO ENTER THE HIGHWAY WHEN I LOST ALMOST ALL ENGINE POWER SIMULTANEOUSLY THE CHECK ENGINE LIGHT TRIPPED. LUCKILY THERE WERE NO VEHICLES BEHIND ME, I WAS ABLE TO MAKE IT TO THE NEXT EXIT. THE CODE TRIPPED WAS : PO6DD MOD $00 ENGINE OIL PRESSURE CONTROL CIRCUIT PERFORMANCE/STUCK OFF. IS THIS SAFE? AND DO THE ELECTRICAL ISSUES WITH THE OTHER MODULES HAVE ANY EFFECT ON THIS? *TR
Power train, Jan 12, 2015
POWER TRAIN:AUTOMATIC TRANSMISSION FLUID LEAKING FROM TRANSMISSION OIL COOLER. SIGNIFICANT AMOUNT OF TRANSMISSION FLUID HAS LEAKED OUT BEFORE THE LEAK WAS DETECTED. TRANSMISSION PERFORMANCE / DAMAGE COULD HAVE RESULTED FROM LACK OF FLUID. THE LOSS OF TRANSMISSION FLUID COULD CAUSE THE TRANSMISSION TO FUNCTION IMPROPERLY AND THE VEHICLE TO STOP ACCELERATING, INCREASING THE RISK OF A CRASH. *TR
Power train, Electrical system, Fuel/propulsion system, Jan 11, 2015
I INITIALLY BOUGHT THE 2011 DODGE DURANGO FROM GILLMAN NISSAN OF ROSENBERG TX. THREE MONTHS AFTER BUYING IT ALL OF THE ELECTRICAL ON THE VEHICLE WENT HAYWIRE WHILE DRIVING ON THE INTERSTATE AND STALLED OUT. MY HUSBAND LOOKED AT IT AND HAD IT TOWED TO GILLMAN NISSAN WHERE THEY DETERMINED IT WAS A POWERTRAIN ISSUE WHERE IT WAS SENT TO DODGE. AFTER IT WAS SENT TO DODGE THEY STATED THAT IT WASN'T A WARRANTY ISSUE AND FORCED MY HUSBAND TO PAY THE TOWING AND AN ADDITIONAL FEE OF $100 TO LOOK AT IT. LATER THEY STATED THEY COULD DIAGNOSE IT UNTIL THEY PUT AN ALTERNATOR IN IT FOR $1200, MY HUSBAND BEING A MECHANIC PUT A ALTERNATOR IN IT AND THEY REFUSED TO DIAGNOSE IT NOR FIX IT WITHOUT PAYING MORE. MY HUSBAND FILED COMPLAINTS WITH CHRYSLER CUSTOMER CARE WHERE THEY DID NOTHING AND KEEP STATING THEY SET UP APPOINTMENTS THAT WE DIDN'T SHOW UP ON EVEN THOUGH THAT WASN'T THE CASE, NO APPOINTMENTS WERE EVER MADE. NOW A MONTH LATER MY CAR STARTED ACTING CRAZY AGAIN, MY HUSBAND LOOKED AT IT AND DIAGNOSED IT AS THE TIPM BUT WHEN I CALLED DODGE THEY STATED THAT THERE'S A RECALL ON THE TIPM BUT THEY DON'T HAVE THEM IN STOCK AND IT WILL BE MONTHS BEFORE THEY EVER GET THEM. I AM NEEDING HELP HERE WITH THEY'RE DEFAULT DEFECT VEHICLES THEY'RE SELLING. *TR
Power train, Electrical system, Fuel/propulsion system, Jan 7, 2015
DRIVING THROUGH TOWN, EVERY WARNING LIGHT CAME ON AND WIPERS STARTING GOING UNCONTROLLABLY. RPM STARTING DIVING TO 0 AND THEN BACK UP TO APPROPRIATE RPM FOR SPEED. OTHER DIALS AND NAV/MEDIA SCREEN ALSO STARTING FLASHING. TONES AND LIGHTS KEPT FLASHING ON AND OFF AND I IMMEDIATELY PROCEEDED THE FEW MILES DOWN THE STREET TO DROP IT OFF AT THE DODGE DEALERSHIP. VEHICLE WAS UP TO DATE ON ALL SERVICE AND RECALLS, EXCEPT THE FUEL PUMP RECALL WHICH WE WERE TOLD WE WERE IN LINE FOR BASED ON PARTS AND CAPACITY ISSUES. I SPENT $1300 TO REPLACE THE TIPM TO FIX 37 OUT OF THE 38 CODES, AND THEN ANOTHER $1300 FOR A NEW HEADLIGHT POWER MODULE (FOR THE LAST CODE) WHICH SHORTED OUT AND, PER THE MECHANIC, SHORTED OUT THE ORIGINAL TIPM (SINCE THEY ARE IN SERIES WITH NO PROTECTION BETWEEN). THE TIPM HOUSES ALL OF THESE POWER MODULES INTERNALLY, SO ONE BAD SHORT ON A SUBCOMPONENT CAN RUIN YOUR ENTIRE TIPM. THE RECALL ON THE FUEL PUMP POWER MODULE ADDS AN EXTERNAL COMPONENT FOR THIS SUBSYSTEM TO PROTECT IT FROM THESE TIPM FAILURES, BUT DOES NOT ADDRESS THE MAJOR TIPM SAFETY ISSUE! FROM RESEARCHING OTHER OWNERS' EXPERIENCES I WAS LUCKY THE ENTIRE VEHICLE DIDN'T SHUT DOWN ON ME WHILE DRIVING. THIS IS A MAJOR SAFETY ISSUE! I CAN'T BELIEVE THAT I HAD TO PAY FOR THESE COSTLY REPAIRS, AND ALL THIS DOES IS REPLACE THESE FLAWED COMPONENTS WITH THE SAME FLAWED COMPONENTS AGAIN. I HAVE TO GET RID OF THIS CAR AND SOAK UP A HUGE FINANCIAL LOSS TO DO SO BECAUSE THIS CAR IS A TICKING TIME BOMB AND I CAN'T ALLOW MY FAMILY TO RIDE AROUND IN IT SAFELY. *TR
Power train, Engine, Jan 5, 2015
WAS TRAVELING 55 MPH THE ENGINE GOES FROM DRIVE MODE TO 4 ON THE DASH WITHOUT CHANGING THE GEAR SHIFT. CAME TO A STOP ON HILL VEHICLE WOULD NOT GO FORWARD WHEN APPLYING GAS PEDDLE HAD TO ROLL DOWN HILL TRIED TO MOVE VEHICLE FROM PARK TO DRIVE GEAR ON DASHBOARD SHOWED 4. STOPPED VEHICLE PLACED IT IN PARK THEN CHECKED IN NEUTRAL THEN WENT TO DRIVE BUT IT WOULD NOT SHOW DRIVE ON THE DASHBOARD DISPLAY SHOWS GEAR 4. TURNED VEHICLE OFF THEN STARTED VEHICLE BACK UP THE CHECK ENGINE LIGHT CAME ON MOVED GEAR SHIFT FROM PARK TO DRIVE BUT DASHBOARD DISPLAY SHOWS 4 IT WILL NOT SHOW DRIVE ON THE DASHBOARD DISPLAY BUT YOU CAN DRIVE THE VEHICLE IT DID NOT STALL. VEHICLE WAS PARKED UNTIL IT CAN BE TAKEN TO DEALER TO DETERMINE PROBLEM WHY THE CHECK ENGINE LIGHT IS ON WHY THE VEHICLE IS SHOWING 4 GEAR NOT DRIVE ON THE DASHBOARD DISPLAY. *TR
Power train, Electrical system, Dec 5, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE CONTACT SHIFTED INTO PARK, DRIVE AND THEN THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Power train, Electrical system, Fuel/propulsion system, Oct 10, 2014
VEHICLE WOULD NOT START AFTER SITTING FOR AN HOUR. THE CAR ALSO DID NOT RUN VERY WELL WHILE DRIVING. DEALER IS SAYING IT IS A FAULTY TIPM WHICH CONTROLS THE ELECTRICAL FEATURES OF THE VEHICLE. *TR
Power train, Electrical system, Oct 8, 2014
MY 2011 DODGE DURANGO STOPPED STARTING WITH THE PUSH BUTTON START. IT HAPPENED THE FIRST TIME WHEN MY WIFE WAS BRINGING HOME OUR 5 KIDS FROM SCHOOL AND DAYCARE. MY WIFE WAS ABLE TO MANUALLY START THE VEHICLE WITH TAKING OFF THE PUSH TO START BUTTON AND STARTING IT WITH THE KEY. HOWEVER, THIS ONLY WORKS 80% OF THE TIME. WE TOOK IT TO A DODGE DEALER AND THEY FOUND IT IS THE TIPM(TOTALLY INTEGRATED POWER MODULE). THIS IS THE PART THAT IS EFFECTED IN THE UPCOMING RECALL THAT STARTS ON THE 24TH. MY VEHICLE BUILD DATE IS 4/21/2011 WHICH IS RIGHT IN THE MIDDLE OF THE VEHICLES EFFECTED. *TR
Power train, Electrical system, Fuel/propulsion system, Oct 1, 2014
VEHICLE WAS PURCHASED ON 9/1/14 AND BEGAN EXHIBITING PROBLEMS IN FIRST FIVE DAYS. 9/3/14, THE CAR DID NOT START ON THE FIRST PUSH OF BUTTON, BUT STARTED ON THE SECOND ATTEMPT. ON 9/5/14, THE CAR WAS RUNNING AND IN PARK, I ATTEMPTED TO PUT THE CAR IN GEAR (DRIVE) AND IT BEGAN SHAKING SIDE TO SIDE. THE CAR DID NOT MOVE WHEN I PUSHED THE ACCELERATOR. I PUT IT BACK IN PARK AND HIT THE STOP BUTTON AND THE ENGINE TURNED OFF. IT STARTED ON THE NEXT ATTEMPT. ON 9/20/14, HAD A SIMILAR PROBLEM STARTING, BUT THIS TIME IT TOOK MULTIPLE ATTEMPTS AND THE ENGINE SPUTTERED A BIT AND EVENTUALLY SHUT OFF. I TRIED IT AGAIN AND IT WORKED. MY DAUGHTER ATTEMPTED TO START THE CAR THE SAME DAY AND HAD THE SAME ISSUE. 9/21/14 EXPERIENCE THE SAME ISSUES WITH THE CAR NOT STARTING. ON 9/22/14, I DROVE IT TO WORK AND IT STARTED FINE. UPON LEAVING WORK THE CAR FAILED TO START ON THREE ATTEMPTS, BUT EVENTUALLY STARTED. WHEN I STOPPED 15 MINUTES LATER THE CAR WOULD NOT START AGAIN. I PLACED ONE FOOT ON THE BRAKE AND I HIT THE ACCELERATOR AS I STARTED THE CAR AND IT WORKED. I DROVE HOME AND ATTEMPTED TO START IT AGAIN TO TAKE IT TO THE DEALERSHIP, BUT IT WOULD NOT START. AFTER SEVERAL ATTEMPTS IT FIRED UP, BUT BEGAN SHAKING REALLY HARD SIDE TO SIDE. I PUT IT IN DRIVE AND THE SHAKING WAS WORSE. I PUT IT BACK IN PARK AND THE CAR BEGAN SPUTTERING AND LURCHED FORWARD AS THE ENGINE SHUT DOWN. I WAS ABLE TO START IT A FEW MINUTES LATER AND DRIVE TO THE DEALERSHIP. IT HAS BEEN AT THE DEALERSHIP SINCE 9/22/14 AND THEY HAVE NOT BEEN ABLE TO FIX IT. I SPOKE WITH A CHRYSLER REPRESENTATIVE WHO INDICATED THAT A RECALL FOR THE FUEL PUMP RELAY WOULD GO INTO EFFECT ON 10/24/14. THE DEALERSHIP HAS ASKED ME TO TAKE THE CAR UNTIL THE RECALL IS IN EFFECT, DESPITE THE FACT THAT BOTH THEY AND CHRYSLER ARE ACKNOWLEDGING THE SAFETY DEFECT. I REFUSE TO PUT MY FAMILY AT RISK IN A CLEARLY UNSAFE CAR! *TR
Power train, Electrical system, Jul 30, 2014
THE TRUCK WILL NOT TURN OVER OR START. IT HAS BEEN TOWED TO THE SHOP 3 TIMES DUE TO THIS. NOTICED THAT WHEN THE TRUCK DOES NOT WANT TO START, THE TRUCK IS HAVING ISSUES WITH CHANGING GEARS - EXAMPLE IS GOING INTO REVERSE, THERE IS A HUGE THUMP, THE TRUCK WILL NOT MOVE, AND THEN ALL OF A SUDDEN WILL GO WHEN IT WANTS TO. THEN THE STARTING ISSUES BEGIN. ONCE THAT TRUCK IS NOT IN THE "MOOD" TO START, IT WILL NOT DO ANYTHING FOR ME. THE BATTERY IS GOOD BECAUSE ALL ACCESSORIES COME ON, BUT THE TRUCK WILL NOT TURN OVER. THE SHOP DOES NOT GIVE ME A REASON FOR THE ISSUE, BUT JUST TRIES DIFFERENT THINGS. ONE WAS TRANSMISSION FLUSHED, THE OTHER WAS A COMPUTER RESET AND IT'S IN THE SHOP AGAIN WHILE I WAIT TO FIGURE THIS ONE OUT. *TR
Power train, Electrical system, Engine, Jul 15, 2014
WHEN ATTEMPTING TO USE THE PUSH BUTTON IGNITION TO START THE VEHICLE, THE VEHICLE CRANK OVER TO START AND THEN STUTTER OUT OR CRANK TO START AND GET STUCK CRANKING UNTIL OPERATOR SHUT IT DOWN- SOMETIMES WOULD NOT SHUT DOWN IMMEDIATELY BUT KEEP STUTTERING FOR A SHORT PERIOD OF TIME. UPON BRINGING TO DEALERSHIP, THE MECHANIC IDENTIFIED ISSUES W/ LARIANT #5 STATING NEED TO BE REPLACED WITH THE NEW STYLE LARIANT #6. DEALERSHIP INFORMED ME- NOT COVERED UNDER ANY TYPE OF WARRANTY. WHY NOT? WHAT IS WRONG WITH LARIANT #5 THAT NEEDED TO BE UPGRADED TO A NEW VERSION? AFTER RESEARCHING ONLINE, MULTIPLE OWNERS OF THE 2011 DURANGO HAVE REPORTED ISSUES OF THIS SAME PART. AN INVESTIGATION NEEDS TO BE PERFORMED ON THIS FAULTY PART FROM THE FACTORY. DODGE IS AWARE OF THIS SAFETY ISSUE AND HAS DONE NOTHING TO RESOLVE AND NO RECALL HAS BEEN ISSUED. THIS HAS RESULTED IN HEAVY CONSUMER OUT OF POCKET COSTS FOR A NEWER VEHICLE. *TR
Power train, Mar 3, 2014
POWER TRAIN THUMP AND SHUDDER, CONSTANTLY COMPLAINED TO DEALERSHIP, DID NOT TAKE ANY ACTION UNTIL RECENTLY (JAN 2014 WITH APPROXIMATELY 58,000 MILES), WHEN THE AUTOMATIC 4 WHEEL DRIVE WOULD NOT ENGAGE IN POOR WINTER DRIVING CONDITIONS. NO CODES RELATED TO THE PROBLEM, I DROVE THE VEHICLE AND DEMONSTRATED THE PROBLEM. DEALER COULD NOT RECREATE PROBLEM WHEN CHRYSLER TECHNICIAN CAME TO SERVICE LOCATION. IT IS LIKELY THE SYSTEM WAS RESET TO LEARN MODE, TRANSMISSION DID NOT DISPLAY PROBLEM DURING LEARN MODE.REBUILT THE TRANSMISSION AND REPLACED THE TRANSFER CASE (OVER 9 WEEKS IN THE SHOP). PROBLEM MAY HAVE BEEN SOLVED, BUT HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE DUE TO WEATHER AND BUSINESS TRAVEL. THE TRANSMISSION IN THIS YEAR IS A MERCEDES UNIT, EFFECTIVELY A [XXX] STEP CHILD WITH NO ONGOING TECHNICAL SUPPORT.. THE DRIVE TRAIN INTEGRATION WITH ENGINE CONTROLS AND DIAGNOSTICS DANGEROUSLY INEFFECTIVE. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Feb 12, 2014
TIPM WAS REPLACED AND VEHICLE STARTED TO DO THE SAME SIMILAR THINGS, HOWEVER, THIS TIME IT LOCKED MY 9 YR. OLD DAUGHTER IN THE VEHICLE WITH IT RUNNING AND THE KEY FOB WAS IN THE VEHICLE. SHE HAD TO UNBUCKLE AND LET ME IN. THE ELECTRICAL SYSTEM STILL HAS A MIND OF ITS OWN, STALLS IN ROAD AT DIFFERENT SPEEDS, ALSO WHILE DRIVING IT ACTS LIKE THE ENGINE IS SHUTTING OFF THEN IT COMES BACK, AND CONTINUES THIS PROCEDURE A FEW TIMES UNTIL IT FINALLY COMES BACK TO LIFE. 4LOW HAS NOT PROPERLY WORKED EVER, AND IS A DANGER WHEN IN AN EMERGENCY SITUATION, AND YOU NEED IT. THEY SAY THEY HAVE REDESIGNED THE 4LOW, EVIDENTIALLY THERE ARE PROBLEMS WITH IT. THE DEALERSHIP, SHEETS, SAYS THERE'S NOTHING WRONG WITH THE PART AGAIN.VEHICLE STARTS AND DIES, STALLS IN ROAD, ACTS LIKE IT'S GOING TO STALL AND COMES BACK, CONTROLS INSIDE VEHICLE DO WHATEVER THEY WANT TO DO WHEN THEY WANT TO. FRONT SIGNAL LIGHT KEEPS BLOWING, AND WILL NOT TAKE A BULB, IT BLOWS THEM OUT EVERY TIME, SO WHEN BLINKER IS TURNED ON THE FOG LIGHTS FLASH UP FRONT, LIKE HAZARD FLASHERS. THE BACK PASSENGER BULB HAS BEEN REPLACED MANY TIMES, AND FOR NOW THEY ARE THE ONLY SIGNALS WORKING, EXCEPT FOR THE ONES ON THE MIRRORS. FUEL PUMP STAYS ON SOMETIMES AFTER VEHICLE IS SHUT OFF. BASICALLY THE VEHICLE IS STILL A DANGER TO ANYONE INSIDE IT, AND TO ANYONE ON THE ROAD, DUE TO THE FACT THAT IT CAN CAUSE AN ACCIDENT AT ANY GIVEN TIME. THE VEHICLE LOCKED UP IN 4LOW/TOW-HAUL MODE, AND THEN THE ENTIRE TRANSMISSION LOCKED UP. HAD TO COME HOME APPROX. 1-2 MILES AT A VERY LOW SPEED, WITH HAZARD LIGHTS ON, AND THEN HAD TO COAST IN DRIVEWAY BECAUSE THE TRANSMISSION HAD NO GEARS, AND LOCKED UP. DODGE REALLY NEEDS TO RECALL THIS. IF THEY DESIGNED THIS VEHICLE CORRECTLY THE FIRST TIME NONE OF THE MAINTENANCE WOULD BE NECESSARY, AND WE WOULD NOT HAVE HAD TO CALL DODGE SO MANY TIMES. IF THE PROBLEM WAS NOT RECURRING THE ISSUE WOULD BE RESOLVED. *TR
Power train, Electrical system, Engine, Nov 14, 2013
INCIDENT DATE START: 11/02/2013. THE VEHICLE WOULD NOT START. THE ENGINE WOULD TURN OVER BUT THERE WAS EITHER NO FUEL OR IGNITION SPARK. CONTINUED TO TRY TO START THE VEHICLE BUT REFUSED TO START. AFTER ABOUT 6 TO 8 MINUTES OF TRYING IT STARTED. THE VEHICLE STARTED EVERY TIME AFTER THAT BUT THE NEXT MORNING IT REFUSED TO START. AGAIN AFTER 6 TO 8 MINUTES OF TRYING, IT STARTED AND STARTED EACH TIME FOR THE REST OF THE DAY. THIS REPEATED ITSELF EACH DAY. THE DEALER DIAGNOSED IT AS THE "TOTALLY INTEGRATED CONTROL MODULE" FAILED. *TR
Power train, Electrical system, Oct 2, 2013
BATTERY LIGHT CAME ON. MADE AN APPOINTMENT FOR SERVICE. NEVER MADE APPOINTMENT DATE. A/C WENT OUT, AIRBAG LIGHT CAME ON, RADIO STOPPED, LIGHTS FLASHED, WINDSHIELD WIPERS STARTED. CAR STALLED OUT WHILE DRIVING 30 MPH, LOST POWER STEERING. NO CRASH, ROLLED TO A SAFE STOPPING AREA. CAR WAS TOWED TO DEALER. DEALER SAID THE CAR NEEDED NEW BATTERY. NEW BATTERY WAS INSTALLED BUT CHECK BATTERY LIGHT WAS STILL ON. AFTER MORE TESTING, DEALER SAID ALTERNATOR NEEDED TO BE REPLACED. NEW ALTERNATOR WAS INSTALLED, BUT BATTERY LIGHT WAS STILL ON. DEALER PUT CALLS TO CHRYSLER. CHRYSLER SAID POSSIBLE BAD NEW ALTERNATOR REPLACE WITH ANOTHER NEW ALTERNATOR SUGGESTED. NEW ALTERNATOR REPLACED BUT SAME THING STILL HAPPENED, CHECK BATTERY LIGHT STILL ON. AFTER MORE CALLS TO CHRYSLER, NEW PCM ( POWERTRAIN CONTROL MODULE) SUGGESTED TO BE INSTALLED. PCM WAS REPLACED AS WARRANTY PART, NO CHECK BATTERY LIGHT. TOTAL COST OF ABOUT $1,000.00 FOR OUT OF WARRANTY PARTS. WITH IN A WEEK CAR WAS NOT STARTING, WOULD CRANK BUT ENGINE WOULD NOT START OR IT WOULD START AND THEN STALL OUT, CAR WOULD FINALLY START AFTER 20 MINS. OF TRYING TO START CAR. THIS HAPPENED SEVERAL TIMES. TOOK CAR BACK TO DEALER. SOFTWARE UPDATE WAS DONE. STILL HAD STARTING ISSUES, AND RUNNING ISSUES. AFTER MORE CALLS TO CHRYSLER THEY NOW BELIEVE THE ISSUE IS A TIPM (TOTALLY INTEGRATED POWER MODULE). TIPM IS ON A NATIONAL BACK ORDER WITH NO KNOWN RELEASE/ EXPECTED AVAILABILITY DATE. CHRYSLER WILL WARRANTY THE TIPM PART. CAR NOW SITS AT THE DEALER FOR ALMOST 30 DAYS AND NO ONE HAS ANY ESTIMATE AS TO A FIX DATE. NOW WAITING ON A CASE MANAGER TO CONTACT ABOUT THIS ISSUE AND POSSIBLE RENTAL CAR AND REFUND FOR REPLACED PARTS. SENDING OFF PAPER WORK FOR LEMON LAW. CHRYSLER SHOULD ISSUE RECALL BUT OBVIOUSLY WILL NOT DUE TO LACK OF INVENTORY IN TIPM PARTS. *TR
Power train, Electrical system, Sep 30, 2013
TIPM=TOTALLY INTERGRATED POWER MODULE. THIS STOPS THE VEHICLE FROM CRANKING PROPERLY. IT KEEPS TURNING AND TURNING AFTER TRYING TO USE THE PUSH TO START, IT WILL CRANK, REV UP AND TURN RIGHT BACK OFF IF YOU USE THE KEY TO START IT, AND IT HAS ALREADY BEEN FLASHED WHICH DID NOT FIX THE ISSUE. I HAVE LEARNED FROM TWO DEALERSHIPS THAT THERE IS OVER 14,000 ON BACKORDER. THEY DO NOT HAVE A ETA AND THEY ARE TRYING TO GET CONSUMERS TO PAY FOR THE VEHICLES IF THEY DO NOT HAVE THE BASIC WARRANTY. I EVEN PURCHASED A EXTENDED WARRANTY AT THE POINT OF PURCHASE AND THEY STATED THAT IT IS NOT COVERED. THE COST FOR THE PART AND REPAIR THEY ARE TRYING TO CHARGE ME IS $1100. THE DEALERSHIP I WENT TO ADVISED ME TO CONTACT DODGE AT 1-800-423-6343 AND I SPOKE WITH SOMEONE WHOM STATED IT WAS COVERED, IT IS NOTED IN MY FILE 3 TIMES BY 3 DIFFERENT PEOPLE THAT IT IS COVERED AND THEN I CALLED THE DEALERSHIP TO SEE IF THEY KNEW WHEN THEY WOULD GET SOME TO GET ME ON A LIST AND THEY SAID IT IS NOT COVERED, HAD TO START ALL OVER AGAIN WITH SPEAKING WITH DODGE AT THE 1800 NUMBER AND GOING BACK AND FORTH. I HAVE ONLY HAD MY VEHICLE FOR 10 MONTHS AND OF COURSE IT WAS MORE THAN 20,000 WHICH MAKES ME LIVID THAT I WOULD EVEN HAVE CAR TROUBLE THIS EARLY IN THE LOAN. I AM NOT GOING TO STOP UNTIL IT IS FIXED PROPERLY AND PEOPLE SHOULD NOT BE RESPONSIBLE FOR THIS IT SHOULD BE ON RECALL. *TR
Power train, Sep 12, 2013
WE BEGAN HAVING PROBLEMS WITH STARTING THE CAR ON 7/30/2013. IN TRYING TO START IT, IT SIMPLY WOULDN'T GO. AFTER MANY ATTEMPTS THE CAR WOULD FINALLY START. WE BROUGHT OUR 2011 DODGE DURANGO TO THE DEALERSHIP WHERE THEY IDENTIFIED THE PROBLEM AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING THE SIGNAL CORRECTLY TO FUEL PUMP. NOW FORWARD 6+ WEEKS AND OUR CAR IS STILL AT THE DEALERSHIP. APPARENTLY THE TIPM CHIP IS ON INDEFINITE BACK ORDER. BEING TOLD THAT BECAUSE WE'RE AT 37,104 MILES, THERE'S NOTHING CORPORATE CAN DO. SO THE VEHICLE IS STILL SITTING THERE AND THERE IS NO ETA ON WHEN WE'LL GET IT BACK.. TRIED TO BE PATIENT AND SUGGESTED A FREE RENTAL BUT WAS SHUT DOWN BY CORPORATE. AT MY WITS END.. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE AND THERE NOT BE A REPLACEMENT PART READILY AVAILABLE. OBVIOUSLY WITH THE "EXTREME" BACK ORDER TIME THIS IS A VERY COMMON PROBLEM. I BELIEVE A RECALL IS DEFINITELY IN ORDER FROM CHRYSLER CORPORATION. *TR
Fuel system, Gasoline, Power train, Electrical system, Sep 5, 2013
MY 2011 DODGE DURANGO STALLED ONE DAY AT WORK WHEN I TRIED TO CRANK IT. IT TOOK 3 TIMES TO START THE ENGINE AND FINALLY IT CRANKED. LATER THAT WEEK WHILE DRIVING I NOTICE THE AIRBAG WARNING LIGHT CAME ON AND THEN WENT OFF MULTIPLE TIMES; IT CONTINUOUSLY DID THAT UNTIL ONE DAY IT STAYED ON AND NEVER WENT OFF. I TOOK IT TO GET IT CHECK AND NO CODES SHOWED. THEY STATED NOTHING WAS WRONG WITH IT. SO I KEPT DRIVING UNTIL I NOTICED A HUMMING NOISE COMING FROM UNDERNEATH THE REAR OF THE VEHICLE AND IT CONTINUOUSLY STALLED OR DIDN'T CRANK AND THAT'S WHEN I HAD TO HAVE MY HUSBAND JUMP IT OFF. THIS CONTINUED FOR A COUPLE OF WEEKS. I TOOK IT TO THE DEALERSHIP IN WHICH THE TOLD ME THE PCM MODULE WAS BAD BUT WHEN THEY TRIED TO PROGRAM IT, IT SHOWED THAT THE BATTERY WAS BAD SO I PURCHASED A NEW BATTERY. ONCE THEY COMPLETED IT THEY STATED THAT THEY STARTED THE DURANGO AND IT STARTED WITHOUT ANY ISSUE BUT WHEN MY HUSBAND AND I WENT TO PICK IT UP, IT STALLED AGAIN AND IT TOOK ABOUT 10 MINUTES TO GET IT STARTED. I DROVE IT FOR A FEW DAYS UNTIL ONE DAY I WENT TO THE STORE AND WHEN I CAME OUT OF THE STORE IT WOULD NOT START AT ALL SO I HAD TO GET IT TOWED TO THE DEALERSHIP, IT SAT THERE FOR ABOUT A WEEK UNTIL THEY FINALLY DIAGNOSED IT AS HAVING A BAD TIPM MODULE (TOTALLY INTEGRATED POWER MODULE).THE SERVICE REP AT THE DEALERSHIP STATED THAT THE TIPM MODULE IS ON BACKORDER (1352 AHEAD OF ME TO BE EXACT). THERE ARE LOTS OF REPORTS ON THE INTERNET ABOUT CHRYSLER VEHICLES HAVING A BAD TIPM. I THINK THERE SHOULD BE A RECALL ON IT. I PRESENTED MY CONCERNS TO CHRYSLER\DODGE ABOUT THIS AND THE ONLY THING I GOT WAS AN APOLOGY. PLEASE, PLEASE INVESTIGATE. DODGE IS USING A BAD PRODUCT AND DON'T WANT TO OWN UP TO IT AND THE CUSTOMERS ARE THE ONES THAT HAVE TO PAY FOR IT. *JB
Power train, Jun 5, 2013
I PURCHASED A 2011 DODGE DURANGO CREW V6 LAST YEAR AND I HAVE HAD NOTHING BUT PROBLEMS WITH IT. WHEN I ACCELERATE AT ANY SPEED, MY VEHICLE DOES NOT RESPOND. THE VEHICLE JUMPS AND WOULD SHIFT GEARS. THE TRANSMISSION FEELS LIKE ITS SLIPPING AND DOES NOT HAVE THE POWER TO ACCELERATE. ALSO, WHEN I PRESS THE BRAKE THE BACK END MAKES A LOUD THUMPING NOISE LIKE ITS SHIFTING GEARS AND IT JERKS FORWARD. THE FIRST TIME I BROUGHT IT IN TO THE DEALERSHIP, THEY UPDATED THE SOFTWARE AND COULD NOT DUPLICATE THE PROBLEM. I TOOK IT BACK IN TO THE DEALERSHIP AND HAD A MECHANIC RIDE WITH ME AND I AM STILL WAITING FOR MY ISSUES TO BE RESOLVED. *TR
Steering, Power train, Exterior lighting, May 31, 2013
TRADED IN 2005 TOWN AND COUNTRY IN NOV 2010 TO 2010 TOWN AND COUNTRY NUMEROUS PROBLEMS ALSO HAD MAJOR BRAKE ISSUES NEARLY CAUSING ACCIDENT AT FOUR WAY INTERCHANGE. TRADED IT IN TAKING NEG.EQUITY TO 2011 DURANGO IN OCT 2011 IT HAS NUMEROUS ISSUE INCLUDING UP AND DOWN IDLE BULBS BLOWING WHEN WASHED THRU AUTO WASH AC PROBS. POWER STEERING BEGINING WHINE NOISE HAD BRAKES REPAIRED HARD SHIFTING COMPUTER FLASHED DEALER CANT FIGURE OUT PROBLEMS CALLED CORPORATION WAITING FOR REPLY. *TR
Power train, Apr 13, 2012
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE RPM WOULD INCREASE EXCESSIVELY AND THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. IN ADDITION, THE VEHICLE WOULD JUMP AND ABRUPTLY SHIFT GEARS. THE CONTACT EXPERIENCED THE FAILURE TWICE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED BUT THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 18,000.