2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: service brakes
83 reports, newest first. Show all
Electrical system, Service brakes, Fuel/propulsion system, Apr 27, 2016
MY VEHICLE PUSH TO START SYSTEM STICKS AND THE VEHICLE TAKES LONG ATTEMPTING TO START. MY VEHICLE WHILE DRIVING HAS GONE DEAD ON ME ALTHOUGH THE DASH IS STILL LITE RADIO PLAYING. THE STEERING WHEEL STIFFENS AND THE BRAKES GET HARD. I HAVE TO STRUGGLE TO PULL OVER AND STOP IN ORDER TO PLACE THE CAR BACK IN NEUTRAL OR PARK IN ORDER TO START IT AGAIN. IT HAS STALLED WHILE IN MOTION, WHILE SLOWING DOWN FOR A RED LIGHT, WHILE MAKING A TURN. I HAVE HAD SEVERAL NEAR MISSES OF OTHER CARS, CURBS, AND DITCHES. I USE THIS CAR EVERY DAY TO TRANSPORT MYSELF AND MY CHILDREN. I HAVE HAD THIS CAR TO THE DEALERSHIP NUMEROUS TIMES, HAVE HAD THE TIPM BYPASS AND THE CAR STILL HARD STARTS AND STALLS DESPITE THE RECALLS. I AM TOTALLY DISAPPOINTED WITH THIS SITUATION THAT IS A DEFINITE HAZARD. MOST RECENT COMPLAINT, MY CAR HAS BE IDLING HIGH AND NOW FINALLY IT OVERHEAT AND THE WATER PUMP HAS TO BE REPLACED. I AM TOTALLY DISAPPOINTED.
Steering, Service brakes, Engine, Apr 12, 2016
WHILE ON THE HIGHWAY I A CHECK BATTERY LIGHT APPEARED ON MY DASH, I PLANNED ON CHECKING INTO IT AT THE UPCOMING GAS STATION WHICH WAS ABOUT 3 MILES AWAY, AS I APPROACHED THE OFFRAMP TO THE GAS STATION ALL KINDS OF CHECK ENGINE LIGHTS AND ABS AND YOU NAME IT STARTED SHOWING IN MY DASH FOLLOWED BY THE WIPERS AND NEXT THING YOU KNOW THE CAR DIES OUT. LUCKY FOR ME THERE WAS NO VEHICLE IN FRONT OF ME BECAUSE I COULD NOT STEER OR BRAKE BECAUSE IT WAS VERY HARD OR LOCKED, I MANAGED TO PULL OVER JUST BEFORE THE GAS STATION AND SENSED THE SMELL OF BURNED WIRE, I NOTICED I WAS NOT COMPLETELY OFF THE ROAD SO I TRIED PUTTING VEHICLE IN NEUTRAL BUT IT WAS LOCKED IN PARK, ALSO MY KEY WAS STUCK IN THE IGNITION. LOCAL MECHANIC CHANGED THE BATTERY FIRST AND STILL HAD THE CHECK BATTERY LIGHT ON SO HE RECCOMENDED A NEW ALTERNATOR AS WELL WHICH I BOUGHT IMMEDIATELY, 900.00 LATER HERE I SIT WITH NEW ALTERNATOR AND BATERRY BUT STILL THE SAME PROBLEM WITH VEHICLE STALLING AND CHECK BATTERY LIGHT ON. DEALER SAYS MY VEHICLE IS NOT IN THE P60 RECALL EVEN THOUGH I HAVE/HAD THE SAME 160 AMP ALTERNATOR AS THE RECALLED VEHICLES. THIS IS A SERIOUS ISSUE WHICH CAN BECOME DEADLY IF NOT FIXED ASAP. IM SURE OF ONE THING, NEVER IN MY LIFE WILL ME OR MY FAMILY BUY A DODGE AGAIN.
Service brakes, Mar 3, 2016
FRONT BRAKES NOT CATCHING
Service brakes, Aug 26, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL SOUND EMITTED FROM THE BRAKES. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS WERE DEFECTIVE AND THAT THE BRAKE AND PADS FAILED TO RELEASED WITHOUT A WARNING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Steering, Service brakes, Engine, Aug 1, 2015
THE VERY FIRST TIME WAS WHEN I WAS SLOWING DOWN FROM ABOUT 50MPH AT A CORNER IN ORDER TO TAKE A RIGHT HAND TURN, ABOUT HALFWAY THROUGH THE 90 CORNER I FEEL THAT THE STEERING HAS STIFFENED. LOOKING DOWN, I SEE THAT THE TACHOMETER NOW READS 0, AND THE ENGINE HAS DIED. I CANNOT SIMPLY SLIP IT INTO NEUTRAL AND THEN RESTART IT BECAUSE OF THE CAR HAS A KEYLESS PUSHBUTTON AND THE START BUTTON ONLY WORKS WITH THE DRIVE IN PARK. I THEN HAVE TO ARMSTRONG IT THROUGH THE REST OF THE CORNER. AS I FINISH UP THE TURN TO WHERE I CAN SAFELY STOP AND RESTART, I THEN PUSH THE BRAKES ONLY TO FIND THAT THEY ARE NOW TOTALLY STIFF BECAUSE THERE IS NOW NO VACUUM LEFT TO ASSIST. I END UP COSTING TO A STOP. THE CAR ALWAYS RESTARTS WITHOUT ANY PROBLEM. THIS PROBLEM HAS PERSISTED AND HAS HAPPENED AT LEAST 20 TIMES SINCE. IT IS ALWAYS IS WHEN SLOWING DOWN FROM ANYWHERE FROM 60 TO 30 MPH AND BEGINNING TO TAKE A RIGHT TURN. I HAVE NEVER SEEN THIS HAPPEN WHEN DOING A LEFT, BUT THERE ARE NOT TO MANY CHANCES TO DUPLICATE THIS SCENARIO DOING A LEFT. WE HAD THE ONE RECALL FOR THE FUEL PUMP DONE SO THAT SHOULD NOT BE IT. WE HAVE COMPLAINED ABOUT THIS TO NUMEROUS DODGE DEALERS AND THEY HAVE DONE NOTHING. ONE SERVICE WRITER SAID THAT HE KNEW OF THE PROBLEM, KNEW THAT THE FUEL PUMP RECALL WAS NOT FIXING IT AND THAT THERE WAS GOING TO BE ANOTHER RECALL TO FIX THE PROBLEM. WHEN THIS HAPPENS UNEXPECTEDLY AS YOU ARE GOING 25 MPH IN A TRAFFIC ROUNDABOUT, IT IS ALL YOU CAN DO TO TRY TO STEER THROUGH THE REST OF THE TRAFFIC CIRCLE, ONLY TO FIND THAT YOUR POWER BRAKES ARE FAILED AS YOU TRY TO STOP TO RESTART. THIS IS A VERY SERIOUS DEFECT THAT NEEDS IMMEDIATE ATTENTION, SOMEONE IS GOING TO BE KILLED WITH THIS HAPPENING, EITHER THE OCCUPANTS OF THE CAR, OR THE PUBLIC. WE ALSO HAVE A 2011 JEEP GRAND CHEROKEE AND IT IS DOING THE EXACT SAME THING, BUT MORE BECAUSE IT IS DRIVEN MORE.
Electrical system, Service brakes, Fuel/propulsion system, Jul 29, 2015
I TRIED FOR 7 MONTHS TO GET THE BRAKE RECALL DONE ON MY TRUCK. THE AWD DID NOT WORK AS IT SHOULD DURING A SNOW STORM.. THEN THE RECALL WAS RECIEVED AND NONE OF THE DEALERS WANTED TO REPAIR THE RECALL. THEY KEPT TELLING ME THEY HADNT RECEIVED THE PARTS. THEN THERE WAS A FUEL TYPE RECALL, A RECALL THAT THE ENGINE COULD SHUT OFF AND SOME ELECTRICAL ISSUE THAT COULD CAUSE A FIRE.. AGAIN I COULDNT GET ANY OF THESE REPAIRED. THEN ON THE NIGHT BEFORE THANKSGIVING 2014 MY HEAT WENT. ON FRIDAY 11/28/14 I TRIED 3 CHRYSLER DEALER SHIPS TO GET THE HEAT FIXED AND SCHEDULE TIME FOR THE RECALL. ONE DEALERSHIP TOLD ME I WAS AT THE BOTTOM OF THE LIST BECAUSE I DIDNT PURCHASE THE TRUCK FROM THEM. I ENDED UP TRADING IN THE TRUCK FOR A NISSAN PATHFINDER ON THAT DAY. AND ALMOST A MONTH LATER I RECEIVED A BILL FROM A CHRYSLER DEALER SHIP WHO HAD FINALLY COMPLETED THE RECALL WORK EXPECTING 165.00 FROM ME. I AM SO FINANCIALLY RUINED FROM THIS.
Suspension, Electrical system, Service brakes, Mar 26, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000, 14V154000, AND 14V530000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Mar 10, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Mar 9, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Mar 6, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME FOR THE PART TO BECOME AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Electrical system, Service brakes, Mar 3, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIRS. THE CONTACT WAITED FOR LONGER THAN A YEAR AND THE DEALER DID CONFIRM IF THE CONTACT WAS ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME TO REPAIR THE VEHICLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 4/6/15*CN THE CONSUMER STATED THE DEALER WAS ABLE TO DO ONE OF THE RECALLS, BUT DID NOT SAY WHICH ONE. UPDAE
Electrical system, Service brakes, Feb 25, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Feb 18, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECALL REPAIR, BUT THE PART WAS NOT AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE TIMEFRAME SINCE IT HAD BEEN SIX MONTHS SINCE THE LAST UPDATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jan 8, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) WAS PERFORMED. HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE BRAKE PEDAL FAILED TO ENGAGE WHILE ATTEMPTING TO STOP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Service brakes, Dec 24, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Service brakes, Dec 23, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Dec 22, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ THE CONSUMER STATED AS OF 1/27/15 THE VEHICLE WAS NOT REPAIRED. UPDATED 6/11/20185 *JS
Electrical system, Service brakes, Dec 22, 2014
I HAVE RECEIVED NOTIFICATION FOR THREE DIFFERENT RECALLS ON MY DODGE DURANGO. THE FIRST RECALL NOTICE WAS RECEIVED ON 7/21/14 FOR P36 P14, THE SECOND RECALL WAS RECEIVED ON APPROX. 11/10/14 FOR P54/NHTSA 14V-530, AND THE THIRD RECALL WAS RECEIVED ON 112/19/14 FOR P14/NHTSA 14V-154. EACH TIME I RECEIVED A RECALL NOTICE I CONTACTED SOUTH HILLS CHRYSLER, DODGE, JEEP, RAM TO SCHEDULE AN APPOINTMENT TO HAVE MY DODGE SERVICE AND THE RECALLS FIXED. EACH TIME I WAS TOLD THAT THE DEALER DID NOT HAVE PARTS IN STOCK AND THAT THERE WERE 400 PEOPLE ON THE WAITING LIST IN FRONT OF ME AND THEY COULD GIVE ME AN ESTIMATE ON WHEN THEY COULD FIX MY VEHICLE. ON 12/22/14 I CONTACTED THREE RIVERS JEEP DODGE AND THEY IMMEDIATELY SCHEDULED ME FOR A SERVICE APPOINTMENT FOR 12/23/14 AND INDICATED THE PARTS FOR P36 P14 AND P 14/NHTSA 14V-154 WERE READILY AVAILABLE BY ALL DODGE DEALERS. IT IS EXTREMELY CONCERNING THAT THE SOUTH HILLS CHRYSLER DODGE DEALER HAD NO SENSE OF URGENCY IN ADDRESSING THESE IMPORTANT SAFETY RECALLS. *TR
Electrical system, Other or unspecified, Service brakes, Dec 7, 2014
I COULD NOT GET ANY OF THE RECALLS FIXED! 2 DODGE DEALERSHIPS IN MY AREA WOULD ONLY LOOK AND NOT CORRECT MY BRAKE ISSUE. ONE DEALERSHIP TOLD ME I WAS AT THE BOTTOM OF THE LIST BECAUSE I DID NOT PURCHASE MY DURANGO THERE!
Service brakes, Nov 13, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Service brakes, Nov 13, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/09/15*LJ UPDATED 06/3/2015 *JS
Electrical system, Service brakes, Nov 12, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT MERGED OVER TO AN EMERGENCY LANE AND RESTARTED THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, THE ENGINE, ABS AND BRAKE WARNING LIGHTS WERE CONTINUOUSLY ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE HAD FAILED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V530000 (FUEL SYSTEM), 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Service brakes, Nov 6, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) WAS RECEIVED IN MAY OF 2014. THE DEALER WAS CONTACTED ON NUMEROUS OCCASIONS AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. ALSO, THE DEALER ADVISED THAT RECALL NHTSA CAMPAIGN NUMBER 14V391000 (SUN VISOR) DID NOT NEED TO BE REPAIRED IN A HURRY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING DIFFICULTIES TO START UP AND THE ALTERNATOR WAS NOT RESPONDING ON A TIMELY MANNER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,089.
Service brakes, Oct 16, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.