2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Aug 1, 2016
NOTHING HAS HAPPENED. .....YET. 1ST RECALL ON THE SUN VISOR VANITY LAMP WAS FIXED OVER ONE YEAR AGO. GOT ANOTHER RECALL FOR SAME THING IN FEB 2016. CALLED DEALERSHIP, THEY SAID THEY DIDN'T HAVE THE PARTS FOR REPAIR YET, THEY'D CALL WHEN THEY GET THEM IN. GOT ANOTHER NOTICE FOR SAME RECALL ON 8/01/16. CALLED DEALERSHIP....SAME ANSWER. THEY'RE TELLING ME IT'S ALL UP TO CHRYSLER TO SEND THEM THE PARTS.
Electrical system, Jul 31, 2016
AT UNDER 60000 MILES, ALTERNATOR MALFUNCTIONED AND QUIT, THUS LEAVING THE VEHICLE INOPERABLE. VEHICLE WAS IN MOTION WHEN FAILING.
Electrical system, Engine, Jul 21, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED ENGINE OIL LEAKING FROM THE TIMING CHAIN INTO THE ALTERNATOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LEFT CYLINDER AND TIMING CHAIN GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A FEW MONTHS LATER, WHILE DRIVING 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED. AFTER SHIFTING THE VEHICLE INTO PARK, THE CONTACT NOTICED SMOKE COMING FROM THE ALTERNATOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Electrical system, Electronic stability control (ESC), Engine, Jul 18, 2016
I WAS DRIVING WITH MY KIDS GETTING OUR DAY STARTED. I TURN ON WITH REMOTE START WAS MAKING LOUD SCREECHING SOUND. LOADED UP KIDS AND STARTED TO TAKE OFF. WE COULD ALL SMELL A BAD BURNING SMELL. I CHECK ALL TEMPS ON CAR AND NOTHING READ HIGH TEMPERATURE. I DROVE ON MY WAY TO DAYCARE WHEN MY CAR STALLED AND SHUT DOWN. AND IT HAD PREVIOUSLY DID THIS B4 LIKE 4 MONTHS OR SO AND A RECALL OF FUEL PUMP WAS DONE AND HAD BEEN RUNNING FINE TILL THIS DAY. I TRIED STARTING IT A FEW TIMES NOTHING. FINALLY TURN ON AND BATTERY LIGHT CAME ON. I DROVE IT TO DROP OF MY 3 KIDS AT CAMP WHEN IT KEPT FEELING LIKE IT WANTED TO TURN OF. STILL SMELLING BURNING. FINALLY I'M HEADED TO WORK AND IT STALLED IN MIDDLE OF INTERSECTION. THANK GOD I DIDN'T HAVE MY KIDS WITH ME AND NO ACCIDENTS HAPPENED. I HAD CAR TOWED TO LOCAL MECHANIC BECAUSE DEALERSHIP IS AND HOUR AWAY. HE SAID ALTERNATOR GAVE OUT. PUT NEW ALTERNATOR IN STILL NOTHING. 600 DOLLARS DOWN DRAIN. NOW I HAVE TO PAY TOWING TO GET TO DEALERSHIP WHICH WILL MEAN JUST MORE MONEY DOWN THE DRAIN WHICH I DON'T HAVE THE EXTRA MONEY AND USE THIS CAR FOR WK SO HOPEFULLY I DON'T LOSE MY JOB. I DON'T UNDERSTAND HOW I HAVE SAME EXACT PROBLEMS AS ANOTHER 2011 DURANGO UNDER RECALL BUT MINE AIN'T ONE OF THEM. DO YOU HAVE TO WAIT TILL SOMEONE IS SERIOUSLY HURT OR KILLED TO HAVE A RECALL. IF NONE OF THIS IS RESOLVED PROPERLY I WILL BE HIRING A LAWYER. I HAVE ONLY HAD VEHICLE FOR 2YRS.
Steering, Electrical system, Equipment, Service brakes, Jul 12, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 15 MPH, THE AIR CONDITIONING BLEW HOT AIR AND THE INSTRUMENT PANEL LIGHTING WENT HAYWIRE. THE VEHICLE STARTED TO LOSE POWER AND ACCELERATION. THE CONTACT PULLED OVER, AND TURNED OFF AND RESTARTED THE VEHICLE. TO ENSURE THAT THE VEHICLE WAS FINE, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO ALLOW THE ENGINE TO REV. AFTERWARDS, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT FAILURE AND THERE WERE NO WARNING LIGHTS ILLUMINATED. HOWEVER, AFTER DRIVING A FEW MILES LONGER, THE POWER STEERING AND POWER BRAKES FAILED. SHORTLY AFTER, THE VEHICLE LOST ALL POWER. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE IT HAD NOT BEEN ABLE TO START. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Electrical system, Jul 11, 2016, fire
AFTER DRIVING LESS THAN A MILE FROM HOME, VEHICLE BEGAN SMOKING AND A HOLE BURNED THROUGH THE HEADLINER AT THE SUN VISOR. IT HAS BEEN TOWED TO HUFFINES LEWISVILLE FOR REPAIR. RELATED RECALL 15V-879
Electrical system, Jul 10, 2016
THE BATTERY LIGHT CAME ON AND THEN THE VEHICLE SHUT DOWN ON THE HIGHWAY. HAD 4 KIDS IN THE CAR. COULD HAVE BEEN KILLED.
Other or unspecified, Jul 5, 2016
MY VIN NUMBER IS NOT ON THE RECALL LIST FOR RECALL P60. BUT MY TRUCK JUST HAD TO BE TOWED DUE TO BATTERY LIGHT COMING ON AND ABOUT 20 MINS LATER SMOKE COMING FROM THE HOOD LOSS OF POWER STEERING THEM A DEAD TRUCK WITH A KEY STUCK IN THE IGNITION . WHILE DRIVING BEFORE ANY OF THIS HAPPEN THERE WAS A LACK OF MOTION ON THE TRUCK IT DID NOT WANT TO GO . THE COMPUTER SYSTEM STARTED TO MALFUNCTION FLASHING ON AND OFF TELLING ME TO BUCKLE MY SEAT BELT , WHICH I HAD MINE ON AND SO DID MY CHILDREN! NOW I'M HAVING TO PAY A DEDUCTIBLE BECAUSE MINE VIN IS NOT LISTED WITH THE RECALL P60 . ALL THE SIGNS POINT TO THIS RECALL I AM NOT HAPPY
Electrical system, Jul 1, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 5-10 MPH, THERE WAS AN ABNORMAL BURNING ODOR AND SMOKE UNDER THE HOOD OF THE VEHICLE. THE CONTACT NOTICED OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Electrical system, Jun 28, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY, ALTERNATOR, AND COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Electrical system, Jun 28, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 30 MPH, SMOKE APPEARED UNDER THE HOOD AND INTO THE VEHICLE. THE HOOD WAS OPENED AND THE CONTACT NOTICED SMALL FLAMES COMING FROM THE ALTERNATOR AND HEARD A SIZZLING SOUND. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). A POLICE REPORT WAS NOT FILED. THE FIRE EXTINGUISHED ITSELF. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Electrical system, Interior lighting, Jun 27, 2016, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED SMOKE FUMES COMING FROM THE PASSENGER SIDE VISOR. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jun 26, 2016
MY 2011 DODGE DURANGO STARTED TO MAKE A "WHINING" SOUND WHEN ACCELERATED WHILE DRIVING ON A HIGHWAY. APPROXIMATELY 2-3 MILES, AFTER THE NOISE STARTED, A LIGHT ON THE INSTRUMENT PANEL CAME ON. LUCKILY, WE WERE JUST PULLING INTO OUR DRIVEWAY. MY ALTERNATOR FAILED AT 56.8K MILES. APPARENTLY, THE ALTERNATOR ORIGINALLY INSTALLED WAS NOT PART OF RECALL P60. THIS VEHICLE HAS BEEN RECALLED FOR EVERY OTHER PROBLEM ASSOCIATED WITH A 2011 DURANGO. HAVE NEVER HAD TO REPLACE AN ALTERNATOR IN ANY OTHER VEHICLE I HAVE OWNED WITH A LOT MORE MILES THAN THIS ONE. SEEMS LIKE MORE THAN JUST A COINCIDENT.
Electrical system, Electronic stability control (ESC), Jun 20, 2016
WHILE IN MOTION ON CITY STREET, FIRST MY RADIO WOULD TURN OFF ON ITS OWN, THEN THE BATTERY LIGHT CAME ON, THEN ALL THE SERVICE LIGHTS CAME ON FILLED BY MY ACCOUNT BLOWING OUT HOT AIR AND THEN MY CAR COMPLETELY SHUT OFF ON ME NOT ALLOWING ME TO REMOVE MY KEY OR PUT MY CAR ON NEUTRAL OR ALLOWING ME TO PUT ON THE HAZARD LIGHTS ON. IT FOLLOWED BY A BURNING SMELL UNDER THE HOOD.
Electrical system, Jun 13, 2016, crash
MY ALTERNATOR SHORTED OUT AT 78K MILES, THE 160AMP ALTERNATOR HAS A RECALL P60, HOWEVER THE 180AMP THAT I HAVE IS NOT COVERED. I HAD MY KIDS IN THE CAR IN MORNING RUSH HOUR TRAFFIC WHEN IT FRAYED THE DRIVE BELT FILLING CABIN WITH SMOKE, THEN LOST POWER STEERING AS LUCKILY I WAS ABLE TO MUSCLE THE STEERING WHEEL TO TURN INTO PARKING LOT. SHOP I WENT TO WAS SHOCKED TO HEAR A 2011 WAS ALREADY FAILING.
Electrical system, Other or unspecified, Engine, Jun 8, 2016
I HAD A BATTERY LIGHT IN THE MORNING, BUT MY BATTERY WAS NEW. AS I WAS DRIVING MY AIR CONDITIONING STOPPED WORKING, MY RADIO SCREEN FLASHED, WENT OFF AND THE ENTIRE CAR DIED WHILE IN MOTION, I BARELY STOPPED IN TIME. THE ENGINE WOULDN'T EVEN TRY, AND ME AND MY TWO INFANT CHILDREN WERE STRANDED IN THE MIDDLE OF A BUSY STREET IN 100 HEAT. THE POLICE OFFICER HAD TO HELP US, WE CALLED A TOW TRUCK TO TAKE US HOME. THE MECHANIC WHO LOOKED AT THE CAR SAID THE ALTERNATOR INTERNALLY GROUNDED AND FRIED THE COMPUTER AND THE BATTERY AND EXPLAINS THE BURNING SMELL JUST PRIOR TO THE CAR DYING.
Electrical system, Jun 2, 2016
I AM DISAPPOINTED IN HOW DODGE STANDS BEHIND THEIR PRODUCT. A VEHICLE CAN BE REPLACED BUT A LIFE CANNOT. I DROVE MY 2011 DODGE DURANGO CREW 3.6L V-6 (102,980 MILES) FROM MY HOUSE TO THE DENTIST OFFICE (LESS THAN 2 MILES). I SMELLED A BURNING SMELL WHEN I PULLED UP AT THE DENTIST OFFICE. ABOUT 5 MINUTES LATER MY DAUGHTER NOTICE SMOKE COMING FROM UNDER THE HOOD WHILE WE WERE SITTING IN THE DENTIST OFFICE. I WENT OUTSIDE AND RAISED THE HOOD AND IT WAS SMOKING. A PERSON PASSING BY DISCONNECTED THE BATTERY CABLES BECAUSE HE FEARED IT WOULD CATCH ON FIRE DUE TO THE AMOUNT OF SMOKE. I WAS NOT ABLE TO DRIVE IT SO I CALLED A TOW TRUCK. I HAD IT TOWED TO A REPAIR SHOP AND THE ALTERNATOR($425) WAS DAMAGED. WELL THAT ALSO FRIED MY BATTERY ($162). THE HEAT ALSO DAMAGED THE COMPUTER ($1,000) WHICH WILL NOT ALLOW MY NEW ALTERNATOR TO HOLD A CHARGE. THERE WAS NO LIGHT, NOISE, OR ANY WARNING WHEN THE FAILURE HAPPENED. EVEN AFTER REPLACING THE ALTERNATOR AND THE BATTERY IT STILL HAD A BURNING SMELL. BEFORE THE MECHANIC WOULD RELEASE THE VEHICLE HE TEST DROVE IT. POWER STEERING FAILED, WIPERS COMING ON, AND ENGINE IDLING UP AND DOWN. THAT IS WHEN IT WAS DETERMINED THAT THE COMPUTER HAD BEEN DAMAGED. MY DURANGO HAS THE 220AMP ALTERNATOR SO DODGE DID NOT ACKNOWLEDGE THE PROBLEM. I AM UPSET BECAUSE MY CHILDREN AND I COULD HAVE BEEN INJURED. IS IT GOING TO TAKE DODGE TO DO SOMETHING ONLY AFTER SOMEONE LOSES THEIR LIFE? IT WAS SITTING AND BEGAN TO PUT OFF HUGE AMOUNTS OF SMOKE WITH NO WARNING.
Electrical system, Jun 2, 2016
ALTERNATOR SUDDENLY FAILED, RESULTING IN ENGINE FAILURE AT 50MPH, LOSS OF POWER STEERING AND BRAKES, AND EVENTUALLY TOTAL ENGINE SHUT DOWN OVER THE COURSE OF ABOUT 800 YARDS. THE VEHICLE WAS NOT COVERED UNDER A SIMILAR RECALL AS IT HAD A HIGHER AMPERAGE ALTERNATOR, ALTHOUGH THE PROBLEM AND CORRESPONDING SAFETY ISSUE WAS IDENTICAL TO THE PART THAT WAS RECALLED ON SIMILAR VEHICLES.
Electrical system, Interior lighting, May 27, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Electrical system, May 3, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 75 MPH, ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. IN ADDITION, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR AND COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Electrical system, Apr 28, 2016
I WAS DRIVING BACK HOME (CITY, LOW TRAFFIC), I HAD JUST HAD MY 2 MONTHS OLD BATTERY TESTED AT ADVANCE AUTO, WHEN MY BATTERY INDICATOR TURNED ON AGAIN. IT HAD TURNED ON YESTERDAY FOR 1ST TIME. I TURNED OFF THE RADIO AND I COULD HEAR A HIGH PITCH WHINING NOISE COMING FROM THE ENGINE. I PULLED IN MY DRIVEWAY AND THE CAR STALLED. GOT OUT OF THE CAR AND SMELLED SOMETHING BEING BURNT. OPEN UP THE HOOD AND THERE WAS A LOT OF SMOKE COMING OUT OF THE ALTERNATOR.
Engine, Apr 28, 2016
THE VEHICLE STALLS WHILE YOU ARE DRIVING IT HAPPENS FREQUENTLY AND THERE IS NO FIX THAT HAS BEEN FOUND TO STOP THIS ISSUE. IT HAS HAPPENED WHILE DRIVING ON STREETS AND THE HIGHWAY. THIS HAS HAPPENED MULTIPLE TIMES.
Electrical system, Service brakes, Fuel/propulsion system, Apr 27, 2016
MY VEHICLE PUSH TO START SYSTEM STICKS AND THE VEHICLE TAKES LONG ATTEMPTING TO START. MY VEHICLE WHILE DRIVING HAS GONE DEAD ON ME ALTHOUGH THE DASH IS STILL LITE RADIO PLAYING. THE STEERING WHEEL STIFFENS AND THE BRAKES GET HARD. I HAVE TO STRUGGLE TO PULL OVER AND STOP IN ORDER TO PLACE THE CAR BACK IN NEUTRAL OR PARK IN ORDER TO START IT AGAIN. IT HAS STALLED WHILE IN MOTION, WHILE SLOWING DOWN FOR A RED LIGHT, WHILE MAKING A TURN. I HAVE HAD SEVERAL NEAR MISSES OF OTHER CARS, CURBS, AND DITCHES. I USE THIS CAR EVERY DAY TO TRANSPORT MYSELF AND MY CHILDREN. I HAVE HAD THIS CAR TO THE DEALERSHIP NUMEROUS TIMES, HAVE HAD THE TIPM BYPASS AND THE CAR STILL HARD STARTS AND STALLS DESPITE THE RECALLS. I AM TOTALLY DISAPPOINTED WITH THIS SITUATION THAT IS A DEFINITE HAZARD. MOST RECENT COMPLAINT, MY CAR HAS BE IDLING HIGH AND NOW FINALLY IT OVERHEAT AND THE WATER PUMP HAS TO BE REPLACED. I AM TOTALLY DISAPPOINTED.
Electrical system, Apr 25, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Power train, Vehicle speed control, Fuel/propulsion system, Apr 15, 2016
ON AN INTERMITTENT, BUT REGULAR BASIS, THE VEHICLE (2011 DODGE DURANGO) STALLS WHEN SLOWING INTO A TURN OR APPROACHING A STOPLIGHT. ONCE THE VEHICLE STALLS, THE STEERING COLUMN LOCKS MAKING IT DIFFICULT TO TURN THE VEHICLE. THIS HAS RESULTED IN SEVERAL CLOSE CALLS WITH OTHER VEHICLES AND EVEN OBJECTS (CURBS, LIGHT POLES, ETC.) I USE THIS VEHICLE TO TRANSPORT MY CHILDREN ON A DAILY BASIS AND AM CONCERNED FOR THEIR SAFETY AS WELL AS MY OWN. WE HAVE TAKEN THE VEHICLE IN TO THE DEALERSHIP THAT IT WAS PURCHASED FROM (ARRIGO DODGE, CHRYSLER, JEEP RAM) IN WEST PALM BEACH FL. EIGHT (8) TIMES FOR THIS SAME PROBLEM. THEY HAVE REPLACED VARIOUS PARTS, AND EVEN BEEN ABLE TO RECREATE THE PROBLEM ONCE, HOWEVER, EVERY TIME WE GET THE VEHICLE BACK, WITHIN A FEW DAYS OR WEEKS IT STALLS AGAIN. THERE HAVE BEEN SEVERAL RECALLS ON THIS PARTICULAR VEHICLE, INCLUDING ONE FOR THE FUEL PUMP RELAY WITHIN THE TIPM-7 AND ONE FOR THE 160 AMP ALTERNATOR, BOTH OF WHICH CAN CAUSE THE VEHICLE TO STALL. I HAVE INCLUDED AS MANY OF THE APPLICABLE SERVICE REPORTS AS THE UPLOAD WILL ALLOW. THE DEALERSHIP STATED THAT THEY CONTACTED CHRYSLER AT ONE POINT, BUT DID NOT RECEIVE ANY ANSWERS AS TO HOW TO FIX THE PROBLEM.