2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Jun 27, 2019
THE BATTERY LIGHT CAME ON WHILE DRIVING 45 MPH. BEFORE I WAS AT A PLACE TO GET OFF OF THE HIGHWAY (TWO MILES) THE VEHICLE LOST ALL POWER AND COMPLETELY SHUT OFF. SO THERE I SAT IN THE MIDDLE OF THE HIGHWAY WAITING ON A TOW TRUCK. THE 220 AMP ALTERNATOR HAD THE FAULTY DIODE LIKE THE ONES THAT HAVE BEEN RECALLED. THE DIODE FAILED AND CAUSED A DEAD SHORT. THE ALTERNATOR SHORT RUINED THE BATTERY AND THE PCM. THIS IS THE T36 RECALL TO A 'T' BUT DODGE SAYS MY VIN NUMBER SHOWS IT'S NOT RECALLED. THE PARTS AND LABOR WERE 1411.88. THAT'S NOT INCLUDING THE TOW SERVICE BILL OR THE RENTAL CAR THAT I HAD TO USE. THIS IS RIDICULOUS THAT CHRYSLER IS BEING ALLOWED TO RIP PEOPLE OFF KNOWING FULL WELL ITS THEIR WORTHLESS PARTS AT THE ROOT OF IT ALL. NO GOVERNMENT AGENCY SHOULD SIT BY AND BE A SPECTATOR AS CHRYSLER ROBS THOUSANDS AND THOUSANDS OF PEOPLE AT OVER 1000 EACH. SOMEBODY NEEDS TO TAKE RESPONSIBILITY FOR THEIR MISTAKE AND QUIT STICKING IT TO THE PEOPLE WHO WERE FOOLISH ENOUGH TO BUY THIS GARBAGE.
Electrical system, Jun 26, 2019
VEHICLE BATTERY LIGHT CAME ON WHILE DRIVING. TWO MILES LATER SHUT OFF WITH NO CONTROL OVER STEERING OR BRAKING. VEHICLE HAD A FAULTY ALTERNATOR WHICH WAS NOT COVERED BY THE T36 RECALL. ALTERNATOR OVERHEATED, RUINED THE BATTERY AND PCM. THE ALTERNATOR WAS SENDING REVERSE POLARITY WHEN TRYING TO JUMP START. THIS IS A KNOWN ISSUE WITH THE MODEL YEARS. IT SHOULD BE COVERED IN RECALL AND ISN'T. THIS PART HAS RUINED MY WHOLE MONTHLY BUDGET AND IS CHRYSLER'S FAULT.
Engine, Jun 7, 2019
VEHICLE DEVELOPED A RANDOM MISFIRE UNDER LOAD. MISFIRE IS INTERMITTENT, CAUSING DRIVABILITY ISSUES. POSES AS A POTENTIAL DRIVING HAZARD WHEN MANEUVERING AROUND TOWN OR ON THE HIGHWAY. FOUND OUT IT WAS COMMON FOR THE CAM AND LIFTERS TO FAIL AND THE V8 HEMIS FROM 2011-2012 ON ALL PLATFORMS.
Steering, Engine, Jun 6, 2019
THIS PROBLEM HAS HAPPENED MULTIPLE TIMES ALREADY NOT EVERYDAY BUT I WOULD SAY AT LEAST 4-5 TIMES A YEAR. WE ARE DRIVING JUST NORMAL DOWN THE HIGHWAY AND VEHICLE SHUTS OFF WE HAVE NO STEERING LOSE ALL POWER HAVE TO COME TO A STOP AND RESTART VEHICLE. THE MOST RECENT TIME THIS HAS HAPPENED LUCKILY WE WERE AT A STOP LIGHT AND ENGINE JUST SHUT OFF. WE HAVE TAKEN IT TO A MECHANIC PUT HIS SCAN TOOL ON IT NOTHING CAME UP. BATTERY IS BRAND NEW HAS BEEN TESTED ALTERNATOR TEST GOOD. MECHANIC SUGGESTED COMPUTER PROBLEM. THIS IS A SAFETY HAZARD DODGE NEEDS TO LOOK INTO.
Electrical system, May 8, 2019
I HAVE A 2011 DODGE DURANGO CITADEL AWD AND IT WONT START I PUT MY KEY ON THE IGNITION AND TRY TO STARTED IT ONLY CRANKS AND NEVER STARTS
Steering, Fuel/propulsion system, Apr 26, 2019
2014 RECALL ON THIS VEHICLE 14V-530 P54 WAS ADDRESSED ACCORDING TO CHRYSLER, BUT WE KEEP ON HAVING THE SAME PROBLEM WITH CAR SHUTTING OFF WHILE DRIVING SUBSEQUENTLY SHUTTING OFF POWER STEERING ASSIST MAKING STEERING ALMOST IMPOSSIBLE, WE HAVE BEEN IN REAL DANGEROUS SITUATIONS TWICE NOW, CHRYSLER DOES NOT FURTHER WANT TO ADDRESS THIS ISSUE.
Other or unspecified, Fuel/propulsion system, Apr 24, 2019
THE VEHICLE IS STALLING WHILE TRYING TO START , THE VEHICLE WILL ACT LIKE IT'S NOT GETTING AND FUEL WHILE DRIVING AND WILL PREFORM A JERKING MOTION AS I CONTINUE TO PRESS THE GAS PEDAL DOWN TRYING TO GET SOME FUEL. THE VEHICLE WAS IN MOTION ON A 4 LANE HIGHWAY.THE CAUSE OF THE PROBLEM IS A FAULTY FUEL SYSTEM RELAY , I HAVE DONE RESEARCH OVER A DOZEN TIME TALKED TO CERTIFIED VEHICLE MEN AND IT IS A RECALL ON 2011 DODGE DURANGO'S.
Engine, Apr 7, 2019
I BOUGHT A CAR FROM JIM PEACH FORD IN BREWTON ALABAMA FROM A GUY NAMED REGGIE I I WANT TO GET MY OIL CHANGE AND ME AND THE MECHANIC NOTICED THAT THE KNOCKING NOISE GOT LOUDER AND AS I DROVE IT FOR A FEW WEEKS IT STARTED TO SHAKE VERY BAD TOOK IT BACK TO THE DEALERSHIP THEY SAID THEY DIDN'T KNOW WHAT WAS WRONG WITH IT AND I WOULD HAVE TO BUY A FURNACE ENGINE FOR $8000
Engine, Mar 30, 2019
'ENGINE TURNED OFF WHILE DRIVING, NO CRANK, NO START, FUSE M28 KEEPS BURNING OVER AND OVER,'
Power train, Engine, Fuel/propulsion system, Mar 18, 2019
MY VEHICLE HAS 69,000 MILES ON IT. IT IS VERY WELL MAINTAINED. RECENTLY I HAVE EXPERIENCED WHEN COMING TO A COMPLETE STOP THE VEHICLE FOR WHATEVER REASON SHUTS OFF. I HAVE TO PUSH THE IGNITION BUTTON TO RESTART THE VEHICLE AND IT RUNS FINE. IT'S SCARY TO THINK THAT YOUR VEHICLE CAN JUST SHUT IT'S OFF WITHOUT ANY WARNING. THE DEALERSHIP DOESN'T HAVE AN EXPLANATION AND THERE IS NO RECALL. HOWEVER; THERE ARE MULTIPLE PEOPLE VIA THE INTERNET THAT HAVE EXPERIENCED THIS SAME EVENT. I THINK FODGE SHOULD BE LOOKING INTO THIS ISSUE. FUEL RELATED..ELECTRICAL?? LOTS OF QUESTIONS, BUT SOMETHING NEEDS TO BE DONE!!! SCARED FOR MY SAFETY!!
Electrical system, Mar 18, 2019
DEFECTIVE TIPM MODULE, FUEL PUMP WILL NOT ENGAGE, VEHICLE STALLS, OR WILL NOT START
Engine, Feb 26, 2019
VEHICLE DEVELOPED A MISFIRE AND WAS FOUND TO HAVE FLATTENED THE CAM AND LIFTER IN NUMBER 2 CYCLINDER CAUSEING MOTOR DAMAGE. VEHICLE HAS 107,000 MILES ON IT WITH OIL CHANGES DONE BETWEEN 5,000 AND 6,000 MILES WITH MOBIL 1 5W-20 AND MOLAR OIL FILTER. VEHICLE WAS ESTIMATED AROUND $4,000 TO REPAIR.
Electrical system, Engine, Feb 19, 2019
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN THE MORNING. THE CONTACT JUMPSTARTED THE VEHICLE, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Engine, Jan 9, 2019
5.7L HEMI ENGINE DEFECT: AT 105,665 MILES THE ENGINE HAS DEVELOPED A FLATTENED CAM ALONG WITH DAMAGED LIFTERS AT NUMBER EIGHT CYLINDER. I SUSPECT THAT THE ADJACENT LIFTERS AND MORE THAN ONE LOBE OF THE CAM IS DAMAGED. DODGE DEALERSHIP SERVICE GROUP IS REQUIRING $1000 DEPOSIT TERADOWN FEE TO CONFIRM SUPECT AILMENT, TO BE APPLIES TO REAIR, IF AUTHORIZED. RANGE QUOTED BETWEEN $2000 AND $4000. I HAVE RESEARCHED AND FOUND SOME COST AS HIGH AS $4800. RESEARCH HAS ALSO SHOWN THIS DEFECT OF THE 5.7L HEMI ENGINE IS NOT A RARE OCCURENCE. I REQUESTED ASSISTANCT FROM DODGE, IT WAS DENIED. VEHICLE IS IN SHOP. I WILL HAVE TO MOVE IF NOT FIXED TO AVOID STORAGE CHARGES.
Fuel system, Gasoline, Electrical system, Dec 27, 2018
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT CRANK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS TOWED TO TRONCALLI CHRYSLER JEEP DODGE (818 ATLANTA HWY, CUMMING, GA 30040) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) IN 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
Electronic stability control (ESC), Engine, Dec 10, 2018
I AM FILING A COMPLAINT OR THE PEOPLE HANDLING THE RECALL REIMBURSEMENT. I SENT IT IN ON SEPT 7TH AND NOW 90 DAYS LATER, 12 CALLS, PUT ON HOLD FOR 30 MINS EACH, AND NO ONE KNOWING ANYTHING. STILL NO ANSWER ON MY REFUND. WAS TOLD ON DAY 88 THAT THEY NEEDED SOMETHING ELSE AND NOW NO ONE CAN EVER ANSWER WHAT IT IS THEY NEED. SUPPOSEDLY THE CK IS CUT BUT NOT MAILED AND IT HAS BEEN LIKE THAT SINCE NOV. I ALSO SENT IN PAPER WORK FOR MY PCM WHICH THEY WERE NOT ABLE TO FIND AND I JUST GAVE UP ON THAT 1500 DOLLAR REPAIR. MY PCM HAS WENT OUT SEVERAL TIMES AND ITS ONLY WHEN SOMETHING GOES OUT ON MY CAR. HOWEVER I AM TRYING TO GET THE PROBLEM SOLVED ON GETTING MY REFUND FOR THE RECALL FIRST. IT HAS BEEN A NIGHTMARE WITH DODGE. NEVER TALK TO MORE PEOPLE THAT PLACED YOU ON HOLD AND DO NOT KNOW ANYTHING. PLEASE HELP THEY JUST GIVE YOU THE RUN AROUND.
Service brakes, Engine, Fuel/propulsion system, Nov 27, 2018
WHEN DRIVING AT HIGHWAY SPEEDS AND SLOWING DOWN TO STOP OR EXIT THE ROAD VIA OFF RAMP OR TURN, THE VEHICLE WILL RANDOMLY STALL CAUSING BRAKES AND STEERING TO BECOME NON-RESPONSIVE. THERE IS NO WARNING PRIOR TO VEHICLE SHUTTING DOWN. IT HAPPENS SUDDENLY AND RANDOMLY. IT ALWAYS APPEARS TO BE WHEN SLOWING DOWN TO EXIT A ROAD OR TAKE A TURN. I HAVE TO COAST THE VEHICLE UNTIL IT STOPS AND PUT IT INTO PARK OR NEUTRAL TO START IT AGAIN. IT WORKS FINE UNTIL THE NEXT TIME. IT HAS HAPPENED SIX TIMES IN THE LAST MONTH.
Other or unspecified, Nov 26, 2018
HEAT SYSTEM IS NOT WORKING PROPELLY. RIGHT SIDE REMAIN OFF , WHOLE SYSTEM STARTING DELAYED AND SUDDENLY STOP .
Electrical system, Oct 23, 2018
WHILE DRIVING ON HIGHWAY THERE WAS A WHINING NOISE COMING FROM THE ENGINE. THEN DASHBOARD LIGHTS STARTED TURNING ON AN OFF RANDOMLY, THE TOUCHSCREEN WENT OUT. LESS THAN A MINUTE LATER THE ENTIRE ELECTRICAL SYSTEM SHUT DOWN AND THE CAR COMPLETELY STOPPED WORKING. TRAVELING 45 MPH ON A BUSY HIGHWAY WHEN THIS HAPPENED. STEERED THE CAR TO THE SHOULDER. THERE WAS A BURNING SMELL AND SMOKE COMING FROM THE ENGINE. UNDER THE HOOD, IT LOOKED LIKE THE ALTERNATOR AND/OR BATTERY WERE SMOKING. HAD THE CAR TOWED TO THE DEALER. I FOUND THAT THERE IS A RECALL ON 2011 DODGE DURANGO FOR A FAULTY ALTERNATOR BUT MY DEALER TOLD ME THAT MY VIN IS NOT PART OF THE CURRENT RECALL.
Engine, Oct 20, 2018
SEVERAL MONTHS AGO MY DODGE DURANGO BEGAN LEAKING FLUID. AFTER SOME TAKING MY FRONT END APART I HAVE DETERMINED IT TO BE THE A/C CONDENSER-TRANSMISSION COOLER ASSEMBLY. DURING MY RESEARCH FOR DIAGNOSING THIS PROBLEM, I DISCOVERED DOZENS OF YOUTUBE VIDEOS OF OTHER PEOPLE SUFFERING THE SAME EXACT LEAK, IN THE SAME EXACT PLACE ON THE SAME EXACT MAKE AND MODEL OF A/C CONDENSER/TRANSMISSION OIL COOLER UNIT. IT IS OBVIOUS TO ME THERE IS A DESIGN FLAW WITH THIS PART.
Electrical system, Oct 10, 2018
WHILE DRIVING MY 2011 DODGE DURANGO ABOUT 45 MPH, MY BATTERY LITE CAME ON, WITHIN A MATTER OF APPROX 2 MINUTES, ALL OF THE DASH LIGHTS CAME ON AND WERE BLINKING AND ALARMING, MY WINDSHIELD WIPERS CAME ON, MY AC TURNED OFF, MY FASTEN SEAGHT BELT LIGHTS CAME ON AND ALARMED AND THEN SUDDENLY THE CAR LOST POWER AND POWER STEERING WENT OUT AND I QUICKLY TRIED TO HANOVER THE CAR TO THE SIDE OF THE ROAD ONTO INCOMING TRAFFIC. AT THE SAME TIME THE BRAKES WENT OUT THEN THE ENTIRE DASH/PANEL WENT OUT AS WELL AS MY HEADLIGHTS. THIS WAS 6 AM AND IT WAS DARK OUTSIDE. I GOT OVER THE INTERSECTION AND WAS ABLE TO TURN THE VEHICLE AND WAS ABLE TO DRIVE DOWN THE ROAD AND GET OFF THE BUSY STREET. I THEN HAD TO WAIT TILL THE CAR STOPPED ON ITS OWN AS THE BRAKES DID NOT WORK. ALSO NO HEADLIGHTS. I TRIED TO TURN ON EMERGENCY FLASHERS AND THE WOULD NOT GO ON. I PUT THE CAR IN PARK AND GOT OUT AS I COULD SMELL BURNING OF WHAT I THOUGHT WAS ELECTRICAL WIRES. I HAD TO HAVE IT TOWED TO THE DEALER. I COULD NOT EVEN LOCK THE CAR AS THE KEY FOB DID NOT WORK. IT IS AT THE DEALER NOW AND I AM WAITING FOR A DIAGNOSIS. THE INCIDENT WAS VERY DISTURBING AND UNSAFE AS I HAD NO CONTROL OVER THE CAR. LUCKILY DUE TO THE TIME OF DAY, THERE WAS LITTLE ONCOMING TRAFFIC AND I HAD NOT ENTERED THE FREEWAY YET.
Electrical system, Oct 2, 2018, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE CABIN OF THE VEHICLE FILLED WITH SMOKE AND THE CONTACT SMELLED A BURNT ELECTRICAL ODOR. ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD, AND NOTICED THAT THE ALTERNATOR WAS SURROUNDED BY FLAMES. UPON A SECOND EXAMINATION OF THE VEHICLE, THE CONTACT REMOVED THE BATTERY COVER UNDERNEATH THE FRONT PASSENGER SEAT TO ENSURE THAT THE FIRE WAS CONTAINED WITHIN THE ALTERNATOR AND HAD NOT SPREAD ELSEWHERE. THE CONTACT STATED THAT THE FIRE EXTINGUISHED ITSELF (FIZZLED OUT). A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO CROSSROADS CHRYSLER JEEP DODGE RAM (4510 WHITEHILL BLVD, PRINCE GEORGE, VIRGINIA 23875, (877) 360-5755) AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH REFERENCE NUMBER: 352-462-90. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECT TO NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 97,500.
Electrical system, Engine, Sep 26, 2018
CAR BEGAN MISFIRING WHILE DRIVING, AND THEN WOULD NOT MOVE ONCE STOPPED AND THEN PUT BACK INTO GEAR. ENGINE LIGHT AND FCW INDICATORS CAME ON. INITIAL DIAGNOSIS WAS TO REPLACE TWO SENSORS. PROBLEM RETURNED AFTER REPLACEMENT. NEXT DIAGNOSIS WAS TO REPLACE ALL 16 SPARK PLUGS WITH BOOTS. STILL DID NOT SOLVE PROBLEM. ELECTRICAL SYSTEM WAS CHECKED TO FIND ANY LEAKS, NONE WERE FOUND, BUT A NEW CODE ORIGINATED TO RE-FLASH COMPUTER. COMPUTER WAS PULLED AND FOUND TO BE TAKING ON WATER AND CORRODING TERMINALS. COMPUTER WAS CLEANED AND RE-SEALED TO FIX PROBLEM. BUT COMPUTER IS LIKELY TO TAKE ON MORE WATER AND CORRODE AGAIN. TOTAL REPAIR WAS OVER 1600.00 AND 20 DAYS IN SHOP. INCLUDED DOCUMENT DOES NOT INCLUDE INITIAL SENSORS AND PLUG REPLACEMENT. MECHANIC INDICATED THAT BASED ON OBSERVATION, WIRES CONNECTING TO COMPUTER HAD BEEN WORKED ON IN THE PAST, LIKELY TO ADDRESS SIMILAR PROBLEM
Suspension, Sep 25, 2018
WHILE BACKING OUT OF THE DRIVEWAY HEARD A LOUD POP, THOUGHT I HAD RUN OVER SOMETHING. CHECKED AND SAW NOTHING. PROCEEDED AND HEARD ANOTHER POP AND THE BACK TIRES BEGAN TO RUB. HAD THE TRUCK TOWED TO THE NEAREST REPAIR SHOP AND WAS INFORMED THAT THE REAR SUSPENSION HAD SEPARATED FROM THE UNDERCARRIAGE AND THAT THE BOLTS WERE INTACT BUT THERE WERE CRACKS IN THE CARRIAGE CAUSING THE SUSPENSION ROD TO SEPARATE. THE MECHANIC SAID THAT IN 30 YEARS HE HAD NEVER SEEN ANYTHING LIKE IT. COST OF REPAIR IS ESTIMATED TO BE IN THE THOUSANDS.
Electrical system, Exterior lighting, Visibility/wiper, Sep 6, 2018
THE DASH BOARD WILL LIGHT UP AND THE WINDSHELD WIPERS WILL START TO GO WITH OUT DOING ANYTHING, THEN THE DASHBOARD FAILS AND POWERS DOWN AND THEN TRIES TO START BACK UP. IT CAUSED MY DURANGO TO LOSE POWER THEN POWER BACK UP. I DO HAVE A VIDEO THAT I WILL TRY TO INCLUDE PLEASE EXCUSE THE LANGUAGE IN IT.