2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: electrical system
347 reports, newest first. Show all
Electrical system, Jul 31, 2018
ONCE AGAIN IM DRIVING TO WORK ON 7/30/18 AS I GO TO GET OFF MY EXIT MY TRUCK SHUTS OFF AND ALMOST GOT STRUCK BY A TRACTOR TRAILOR. THERE IS A RECALL FOR THIS APPRANTLY MY TRUCK ISNT ON IT BUT ITS DOING EXACTLY WHAT THE RECALL EXPLAINED. THIS TIME I WAS LUCKY THAT THE TRUCK DRIVER WASNT FOLLOWING TO CLOSE OR I PROBLY WOULDNT BE HERE TO TYPE THIS PROBLEM, I HOPE YOU GUYS CAN TAKE THE TIME OUT AND HELP ME WITH THIS SITUATION BEFORE IT BECOMES A BIG PROBLEM WHERE AS I MIGHT DIE DUE TO NOTHING IS BEING DONE. THANK YOU IN ADVANCE FOR TAKING THE TIME OUT TO READ MY EMAIL.
Electrical system, Jul 17, 2018
OK, SO WHILE I'M DRIVING TO WORK ON A BUSY HIGHWAY GO TO GET OFF MY EXIT LIKE ALWAYS MY TRUCK AUTOMATICALLY SHUTS OFF THIS HAS BEEN A RECURRING PROBLEM. I TAKE MY TRUCK TO THE DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG WITH IT, THEN I READ ABOUT A RECALL ON THE ALTERNATOR AND THE PROBLEM IT IS CAUSING WHICH SOUNDS LIKE WHAT I AM EXPERIENCING AT THE MOMENT. I AM AFRAID THAT THIS IS GOING TO HAPPEN WHILE I HAVE MY FAMILY IN THE TRUCK WITH ME AND GET REAR ENDED. SO I PRAY THAT YOU GUYS CAN COME UP WITH THE RIGHT SOLUTION FOR MY TRUCK. HOPEFULLY WE CAN TAKE CARE OF THIS PROBLEM BEFORE IT KILLS ME AND MY FAMILY, THANK YOU FOR TAKING THE TIME TO READ MY SITUATION
Electrical system, Jul 13, 2018
THERE IS A RECALL ON 2012 DODGE DURANGO ALTERNATOR BUT I HAVE NOT RECEIVED ANY INFORMATION ON THIS RECALL. AS I'M DRIVING MY TRUCK SHUTS OFF WHILE DRIVING, I'M AFRAID THAT IF MY WIFE DRIVES MY TRUCK AND THIS HAPPENS TO HER OR MYSELF WITH OUR KIDS IN THE VEHICLE AND SOMEONE SLAMS IN THE BACK OF US I DON'T KNOW WHAT I'LL DO. SO I TOOK IT TO LIA DODGE WHERE I PURCHASED IT BUT THEY SAY IT'S NOTHING COMING UP WHEN THEY SCAN IT. BUT ONCE AGAIN LIKE I STATED IT KEEPS SHUTTING OFF AT LEAST 2_3TIMES PURE MONTH. SO I WOULD LIKE TO KNOW IF THIS PROBLEM CAN BE TAKEN CARE OF FAST. THANK YOU IN ADVANCED
Electrical system, Service brakes, Fuel/propulsion system, Jun 27, 2018
THE BATTERY GETS DRAIN OUT WITHOUT WARNING IT HAPPENS ONCE OR TWICE A MONTH LATELY IT'S HAPPENING MORE OFTEN, MY TRUCK WON'T START EVEN IF THE DAY BEFORE WAS RUNNING BATTERY WAS CHECK AND IT'S FINE. CHECK ENGINE LIGHT IT'S ON NOW ONCE THE TRUCK DIDN'T WANT TO TURN ON. TOOK IT TO A MECHANIC AND HE SAID IT WAS A RELAY ISSUE. BRAKES ARE IN THE RECALL VIN CHECK LIST ALONG ONE OTHER RECALL. THE LIGHTS INSIDE TURN ON AND OFF AS WELL AS IF THERE IS A SHORT GOING ON WHILE IN DRIVING MODE IT FEELS LIKE THE TRUCK IS LOOSING POWER EVEN THOUGH IT HAS GAS. I'M AFRAID TO DRIVE IT.
Power train, Electrical system, Jun 20, 2018
USING THE PUSH BUTTON START SYSTEM, WITH THE ENGINE OFF, THE BRAKE PEDAL NOT DEPRESSED, AND THE TRANSMISSION GEAR SELECTOR SET TO P(ARK). WHEN THE PUSH BUTTON START IS PRESSED TWICE, THE VEHICLE ATTEMPTED TO START UP, AND STARTED TO MOVE ON IT'S OWN. THERE WAS NOBODY IN THE DRIVER SEAT, THE BRAKE PEDAL WAS NOT DEPRESSED, THE TRANSMISSION WAS IN PARK. BLUE WATER CHRYSLER DEALERSHIP IN FORT GRATIOT, MI HAS VERIFIED THIS TO BE HAPPENING AND REPRODUCIBLE.
Electrical system, May 24, 2018
WE HAVE TAKEN MY SUV IN FOR THIS STARTER ISSUE FOR ALMOST AS LONG AS WE HAVE HAD IT. IT ACTS AS THOUGH IT IS STARTING BUT WONT TURN OVER. WE HAVE TO POP OUT THE PUSH TO START BUTTON AND MANUALLY TURN THE CAR OFF FOR IT TO STOP. IT DOES THIS MULTIPLE TIMES IN A ROW BEFORE STARTING. FINALLY AFTER 4 OR 5 VISITS FOR THE ISSUE, DODGE SAYS ITS SOME FUEL PUMP RELAY SO THEY FIXED THAT, BUT THE PROBLEM RETURNED. THE CAR COMPLETELY STALLED ONE DAY WHILE WE WERE DRIVING, AND IT STOPPED TURNING ON. WE LOST ALL POWER, NO POWER STEERING, AND EVERY LIGHT ILLUMINATED ON THE DASH BOARD. THIS HAPPENED AS WE WERE EXITING THE DALLAS NORTH TOLLWAY... LUCKILY WE WERE EXITING! WE WERE ABLE TO PULL OFF THE SIDE OF THE ROAD, WE HAD THE CAR TOWED TO THE DEALERSHIP. THIS OCCURRED IN NOV/DEC 2017. OVER A PERIOD OF ABOUT 4-6 WEEKS, THEY REPLACED THE PCM AND CAT CONVERTER (BOTH) AND ALTERNATOR. NOW 4.5 MONTHS LATER THE PROBLEM HAS RETURNED WITH STARTER CONSTANTLY TURNING OVER, ITS HAPPENED 2 DAYS IN A ROW NOW. WE HAVE TO TRAVEL DAILY 20 MILES EACH WAY DOWN THE I30 CORRIDOR IN THE DFW AREA . WE ARE AFRAID THAT THE CAR WILL JUST STALL GOING DOWN THE FREEWAY. ALL SIGNS POINT TO A TIPM PROBLEM, BUT THE DEALERSHIP IS UNWILLING TO REPLACE.
Electrical system, Engine, May 23, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS TAKEN TO BURNS MOTORS (1300 U.S. 83 BUSINESS, MCALLEN, TX 78501, 956-984-4440), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Electrical system, Engine, May 22, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS THE CAUSE OF THE FAILURE. THE CONTACT CALLED LAKELAND DODGE AT (863) 687-2501 (2875 MALL HILL DR., LAKELAND, FL 33810) AND WAS INFORMED THAT THE RECALL REPAIR WAS ALREADY COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,245.
Electrical system, Engine, May 3, 2018
VEHICLE HAS TURNED OFF TWICE IN ONE WHILE THE CAR IS IN MOTION. SECOND TIME TODAY MY FAMILY WAS IN THE FREEWAY AND WERE ALMOST SERIOUSLY HURT AFTER THE ENGINE TURNED OFF OUT OF NO WHERE.
Steering, Electrical system, Electronic stability control (ESC), May 3, 2018
I HAVE TAKEN MY TRUCK IN FOR ALL THE RECALLS AND NOW HAVING TROUBLE WITH POWER STEERING LEAKAGE AND THE SYSTEM NOT STAYING COOLED. THE TRUCK DOES NOT STAY COOL WHEN DRIVING THE RPM GOES ABOVE 3 AT THE SPEED OF 60 MILES PER HOUR. THE POWER STEERING LEAKAGE WAS TOLD TO ME ON THE OIL CHANGE DONE 4/2018
Electrical system, Apr 30, 2018, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT DETECTED A BURNING ODOR INSIDE THE VEHICLE. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT'S HUSBAND EXITED THE VEHICLE, OPENED THE HOOD, AND NOTICED A SMALL FIRE BY THE ALTERNATOR. THE FIRE DEPARTMENT WAS NOT NOTIFIED AS THE HUSBAND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOWED TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Electrical system, Apr 22, 2018
BLIND SPOT DETECTION SYSTEM FAILED. LOCATION OF MODULES CAUSE IT TO DETERIORATE
Electrical system, Apr 18, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AND WAITED MONTHS TO SCHEDULE A RECALL REPAIR. THE DEALER (DAVE DENNIS CHRYSLER JEEP DODGE RAM, 4232 COLONEL GLENN HWY, DAYTON, OH 45431, (937) 429-5566) WAS CONTACTED AND STATED THAT PARTS WERE UNAVAILABLE. THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS ALSO CONCERNED THAT HE WAS EXPERIENCING A FAILURE DUE TO THE RECALL BECAUSE THE CD PLAYER WAS WARM WHEN EJECTING A CD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE A RESPONSE FROM THE MANUFACTURER CONCERNING PART AVAILABILITY. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Vehicle speed control, Apr 9, 2018
THE CHECK ENGINE BULB IS FUNCTIONAL (LIGHTS UP INITIALLY WHEN TURNING ON THE VEHICLE), BUT DOES NOT ILLUMINATE WHEN THERE IS AN ENGINE CODE REPORTED. I'VE ENCOUNTERED 2 DIFFERENT PROBLEMS WHERE THE CHECK ENGINE LIGHT DIDN'T ILLUMINATE. THE ELECTRONIC THROTTLE CONTROL WAS MALFUNCTIONING, AND THE CAR OCCASIONALLY WENT INTO LIMP MODE, USUALLY ON HIGHWAYS WHILE DRIVING STRAIGHT, SOMETIMES AT HIGH SPEEDS, RISKING A REAR END COLLISION. FORTUNATELY THE THROTTLE CONTROL LIGHT ILLUMINATED, BUT THERE WAS NO CHECK ENGINE LIGHT. THE CRUISE CONTROL IS MALFUNCTIONING, DISENGAGING AT RANDOM TIMES AT HIGH SPEEDS ON A HIGHWAY, AGAIN RISKING A REAR END COLLISION. NO INDICATOR LIGHTS ILLUMINATE, AND THERE IS NO CHECK ENGINE LIGHT. AN ENGINE CODE READ REPORTS ERROR P0572, WHICH INDICATES A PROBLEM WITH THE CRUISE CONTROL, BUT THERE IS STILL NO CHECK ENGINE LIGHT ILLUMINATED.
Electrical system, Vehicle speed control, Mar 5, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE DECELERATED AND THEN STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED SOUTH COUNTY DODGE CHRYSLER JEEP RAM AT (314) 487-1010 (7127 S LINDBERGH BLVD, ST. LOUIS, MO 63125) AND WAS INFORMED THAT THEY WERE NOT ACCEPTING RECALLS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,850.
Service brakes, Hydraulic, Electrical system, Air bags, Feb 21, 2018, crash
TL* THE CONTACT OWNED A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER, THE VEHICLE SLID ON ICE, INTO AN EMBANKMENT, WENT AIRBORNE, AND CRASHED INTO A TREE. THE BRAKES WERE APPLIED WITH FORCE, BUT FAILED TO STOP THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A FRACTURED BACK IN TWO PLACES AND A RUPTURED LEFT BREAST IMPLANT, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY AND A YARD, BUT WAS NOT INVESTIGATED BY THE INSURANCE COMPANY OR A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE REPAIRS HAD NOT BEEN COMPLETED. THE MANUFACTURER WAS CONTACTED AFTER THE CRASH TO INQUIRE ABOUT THE AIR BAGS NOT DEPLOYING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT YET ISSUED ANY TSBS OR RECALLS FOR THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 186,000. *BF *TR *BF *BF *TR
Electrical system, Feb 17, 2018
AFTER PRESSING THE VEHICLE IGNITION BUTTON TO TURN OFF, IF YOU PRESS THE BUTTON TO TURN IT BACK ON, IT CONSTANTLY TRIES TO TURN OVER. THIS HAPPENS ALSO WHEN YOU PRESS THE IGNITION BUTTON AND IT DOESN'T TURN OVER. IF YOU PRESS THE IGNITION BUTTON, IT DOESN'T START, PRESS THE BUTTON AGAIN, IT CONSTANTLY TURNS OVER. THE ONLY WAY TO SUCCESSFULLY START IT AFTER THAT IS TO GET OUT OF VEHICLE, CLOSE THE DOOR, AND GET BACK IN. THIS HAS HAPPENED A NUMEROUS AMOUNT OF TIMES.
Steering, Electrical system, Engine, Jan 19, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 25 MPH EXITING THE FREEWAY, THE VEHICLE STARTED TO ACCELERATE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED DRIVING AND DID NOT COAST OVER TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TURLOCK CHRYSLER DODGE JEEP RAM (1600 AUTO MALL DR, TURLOCK, CA 95380) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPGRADED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE AT A STOP SIGN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, RESTARTED THE ENGINE, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. A TWENTY SEVEN POINT INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE UNTIL THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,599.
Electrical system, Exterior lighting, Jan 18, 2018
WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION THE LIGHT SHUT OFF WHILE DRIVING, CAUSING A SLIGHT PANIC TO GET THEY SWITCH TO THE MANUAL POSITION
Electrical system, Engine, Jan 16, 2018
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT OCCASIONALLY HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE WHEN THE VEHICLE WAS STARTED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT RESUMED DRIVING. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK CHRYSLER DODGE (40 AUTO CENTER DR, IRVINE, CA 92618) AND WAS INFORMED THAT THE RECALL REPAIR WAS COMPLETED AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT A SECOND RECALL WAS OPENED; HOWEVER, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Electrical system, Jan 13, 2018
COMPUTER FAILURE: BAD ALTERNATOR (FOR WHICH THERE IS A RECALL) MALFUNCTIONED, WHILE THE VEHICLE WAS IN MOTION, AND AT THE SAME TIME, DAMAGED THE COMPUTER, CAUSING THE ENGINE TO SHUT DOWN. WHILE DRIVING, MULTIPLE WARNING LIGHTS (SEAT BELT, OIL, ALTERNATOR, ETC.) WOULD FLASH ON AND OFF. I WAS TURNED INTO A PARKING LOT AND TURNED INTO A SPACE, BUT THE ENGINE DIED AND I COASTED TO A STOP. CAR WOULD NOT START AFTER THAT.
Electrical system, Engine, Jan 5, 2018
THE FAILED TIPM IS DANGEROUS AND COULD LEAVE YOU STRANDED FROM ASTALLED ENGINE. THE FAILED ALTERNATOR MAY HAVE BEEN A BY PRODUCT OF THE FAULTY TIPM. THIS PART SHOULD BE PART OF A RECALL.
Steering, Electrical system, Vehicle speed control, Dec 16, 2017
T38 RECALL: I'VE TAKEN MY VEHICLE INTO PRESTIGE CHRYSLER DODGE, LAS VEGAS ON THREE SEPARATE OCCASIONS CONCERNED ABOUT LOSS OF POWER AND STALLING WHILE TURNING AND HAVE BEEN INFORMED THAT NO PARTS ARE AVAILABLE TO FIX THE PROBLEM FOR THE T38 RECALL. YESTERDAY I WAS ALMOST REAR-ENDED BECAUSE MY VEHICLE LOST POWER DURING A TURN OFF THE INTERSTATE. THEY HAVE HOWEVER, CHARGED ME FOR OTHER ISSUES LIKE AN OIL PRESSURE SENSOR (SEE ATTACHED) THAT HAS NOT FIXED MY LOSS OF POWER. I CALLED FCA RECALL AND THEY HAVE SENT ME TO AN ALTERNATIVE DEALERSHIP FOR A REPLACEMENT ALTERNATOR. PRESTIGE CHRYSLER DODGE OF LAS VEGAS IS REFUSING TO FIX KNOWN SAFETY ISSUES AND ADVISED ME THAT THEY HAD TESTED MY ALTERNATOR AND KNEW IT WAS FAULTY, YET COULD NOT REPAIR IT WITHOUT THE RECALL PARTS. THEIR DEALERSHIP IS PLACING PEOPLE'S LIVES AT RISK BECAUSE THEY DO NOT WANT TO DO THE TEMPORARY FIX AND THEN HAVE TO COMPLETE THE RECALL AGAIN WHEN THE REPLACEMENT ALTERNATORS ARE ISSUED. THIS IS UNETHICAL, IRRESPONSIBLE, AND NEGLIGENT. THE RECALL WAS ISSUED IN JULY--THEY HAVE HAD MY DURANGO 3 TIMES, KNOWN ABOUT THE STALL AND REFUSED TO ASSIST ME. I ALSO HAVE AN EXTENDED WARRANTY AND ASKED TO HAVE THE ALTERNATOR REPLACED WITH THAT--THEY REFUSED AGAIN SAYING THE WARRANTY WOULDN'T TOUCH A KNOWN DEFECT. PLEASE TAKE ACTION BEFORE THIS DEALERSHIP PLACES ANOTHER FAMILY IN DANGER FOR REFUSING TO COMPLY WITH NHTSA SAFETY REGULATIONS.
Electrical system, Engine, Dec 7, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 5 TO 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (MCHUGH CHRYSLER DODGE JEEP RAM FIAT, 3420 MAPLE AVE, ZANESVILLE, OH 43701) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.
Electrical system, Dec 4, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OEY ACCARDI CHRYSLER, DODGE, JEEP, RAM AT (909 S FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE CONTACT WAS COVERED FOR A RENTAL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. *TT