2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
89 reports, newest first. Show all
Electrical system, Fuel/propulsion system, Visibility/wiper, Sep 16, 2016
ENGINE STALLED AND CAR SHUT OFF. ONCE FROM A STOP WHILE TRYING TO ACCELERATE AND ANOTHER TIME WHILE TRYING TO STOP. IN BOTH INSTANCES AN ACCIDENT WAS NEARLY AVOIDED. MY WIFE ON 9/13 WAS TURNING ACROSS TRAFFIC AND THE CAR DIED AND SHE WAS ALMOST T-BONED. ON 9/14 I ALMOST REAR ENDED A CAR AS I WAS SLOWING TO A STOP AND LOST ALL POWER. WIPERS WILL COME ON RANDOMLY ON DRY, SUNNY DAYS (WHILE PARKED OR IN MOTION). CAR JERKS FORWARD INTERMITTENTLY WHEN STARTING (USING REMOTE START OR WHILE IN THE CAR). OCCASIONALLY THE CAR CONTINUES TO TURN OVER BUT NEVER ACTUALLY STARTS. I HAVE TAKEN THIS TO THE DEALER 7-8 TIMES AND THEY'VE NEVER HEARD OF THESE PROBLEMS. NO ERROR CODES RECORDED. NEVER ABLE TO BE REPRODUCED WHEN AT THE DEALER. CONTACTED ANOTHER DODGE DEALER AND THEY HAVE NEVER HEARD OF THESE ISSUES EITHER. TOOK TO AN INDEPENDENT MECHANIC AND HE IMMEDIATELY RECOGNIZED THIS AS A POTENTIAL TIPM ISSUE. THE FUEL RELAY RECALL WAS IMPLEMENTED IN SUMMER OF 2015 WHICH WAS SUPPOSED TO RESOLVE THESE ISSUE. HOWEVER, ALL OF THESE PROBLEMS CONTINUE TO INTERMITTENTLY OCCUR - WITH THE STALLING (AND NEAR ACCIDENTS) JUST OCCURRING FOR THE FIRST TIME THIS PAST WEEK. SPOKE WITH DODGE YESTERDAY EXPLAINING THE SITUATION AND BOTH DEALERS DIDN'T WANT TO SELL ME A NEW TIPM BECAUSE THEY WEREN'T SURE IT WOULD FIX THE PROBLEM AND REITERATED THAT THE FUEL RELAY RECALL WOULD FIX THESE ISSUES. WHEN I STATED THAT I AM STILL HAVING THE ISSUES THEY DIDN'T HAVE AN ANSWER BUT WERE WILLING TO TAKE MY CAR IN ON TRADE. WE CURRENTLY HAVE 93000 MILES BUT THIS STARTED SHORTLY AFTER WE PURCHASED THE DURANGO; WITH WELL UNDER 40000 MILES. WE WERE STILL UNDER WARRANTY WHEN THIS STARTED BUT NO FAULT WAS EVER FOUND WHEN AT THE DEALER.
Fuel/propulsion system, Jun 14, 2016
CAR SOMETIMES WILL NOT START, OR STARTS AND QUICKLY SHUTS OFF (SOMETIMES IN DRIVE OR REVERSE). IF YOU PUSH START BUTTON IT TRIES TO "TURN OVER" REVVING BUT NEVER STARTING. HAS DONE INTERMITTENTLY BUT GOTTEN REALLY BAD IN MAY 2016 FROM EVERY OTHER DAY TO SOMETIMES SEVERAL TIMES A DAY. DEALER "CAN'T FIND" PROBLEM. DATE BELOW FIRST DATE DEALER ACTUALLY WROTE DOWN PROBLEM. HAVE ALL SERVICE FORMS AND DOCUMENTS. BELIEVE IT IS THE TIPM MODULE. CAR ALARM HAS GONE OFF WITH DOOR LOCK PROBLEMS AFTER STARTER ISSUE AS WELL. DEALER AGAIN "CAN'T DUPLICATE PROBLEM" AND HAS DENIED KNOWING ABOUT ONGOING LAWSUIT ABOUT THIS PROBLEM AND HAS ACTUALLY LIED TO US ABOUT WARRANTY INFORMATION NUMEROUS TIMES. ALSO HAVE VIDEO OF PROBLEM ON CELL PHONE. VEHICLE HAS BEEN IN PARK AND IN DRIVE/REVERSE AS WE WERE JUST STARTING TO DRIVE/BACK UP WHEN IT QUIT RUNNING. IT GOES "DEAD" WITHOUT A SOUND BUT ALL LIGHTS ARE ON, VEHICLE STATES IT IS RUNNING BUT YOU CANNOT MOVE WHEEL. YOU HAVE TO PUT BACK IN PARK, HIT START BUTTON AGAIN TO SHUT OFF IN ORDER TO ATTEMPT TO FIX PROBLEM. SOMETIMES TAKES SEVERAL ATTEMPTS TO GET IT STARTED.
Electrical system, Fuel/propulsion system, Dec 19, 2015
MY DURANGO HAS HAD MANY PROBLEMS WHEN TRYING TO START IT SINCE I INITIALLY PURCHASED THE VEHICLE. I HAVE TAKEN IT INTO THE DEALERSHIP ABOUT 7 TIMES TRYING TO FIGURE OUT WHY IT WON'T START ON MANY OCCASIONS. I WILL ALSO START AND THEN SHUT DOWN IMMEDIATELY. IT IS NO LONGER UNDER WARRANTY AND EVEN AFTER GETTING THE R09 FUEL PUMP RELAY FIX I STILL HAVE THE EXACT SAME PROBLEM. AFTER DOING COUNTLESS HOURS OF RESEARCH IT APPEARS IT IS THE ACTUAL TIPM THAT HAS GONE BAD AND WILL COST ME AROUND 1500$ IT IS A DISGRACE THAT DODGE WILL NOT JUST RECALL THE BAD TIPM. THERE ARE THOUSANDS OF PEOPLE ONLINE WITH THE EXACT SAME PROBLEM AS ME AND I WOULD REALLY APPRECIATE IT IF YOU ALL WILL LOOK INTO THIS MORE CONSIDERING HOW DANGEROUS IT IS ESPECIALLY IF DRIVING ON A HIGHWAY AND YOUR VEHICLE JUST SHUTS DOWN FOR NO APPARENT REASON WHICH IS ONE OF THE SYMPTOMS OF THIS BAD TIPM. THANK YOU
Fuel/propulsion system, Dec 4, 2015
CHECK ENGINE LIGHT ON. TEST RAN. DETECTOR-EVAPORATIVE SYSTEM ISSUE. DETECTOR VALVE FAULTY. LEAK COMING FROM GAS CAP AND ESIM CORRECTION. REPLACED ESIM SEAL AND GAS CAP. THERE WAS A RECALL FOR SIMILAR ISSUE. ANOTHER RECALL WARRANTED?
Fuel/propulsion system, Oct 13, 2015
THE LOCAL DODGE DEALERSHIP PLAZA DODGE INVERNESS FLORIDA HAS NOT BEEN ABLE TO REPAIR MY VEHICLE. RECALLED FOR A FUEL PUMP RELAY SWITCH WHICH COULD MALFUNCTION CAUSING MY VEHICLE TO "STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING". THEY TELL ME IT COULD "EASILY BE 6 MONTHS BEFORE THEY GET THE PARTS". THIS IS UNACCEPTABLE, THIS IS A DANGER TO MY FAMILY AND ALL THE OTHER VEHICLES ON THE ROAD! RECALL WAS RECEIVED IN JUNE 2015. THAT IS TOO LONG FOR THIS TO WAIT.
Fuel/propulsion system, Oct 2, 2015
THE FUEL PUMP IS NOT WORKING IT IS NOT GETTING GAS UNABLE TO TURN ON CAR. THE CAR WAS STATIONARY.
Electrical system, Engine, Fuel/propulsion system, Aug 24, 2015
WHILE DRIVING ON THE HIGHWAY THE CAR'S ENGINE SHUT DOWN. I PLACED THE CAR IN NEUTRAL AND RESTARTED THE ENGINE WITH NO DIFFICULTY. DAYS LATER THE CAR WAS PARKED AND WOULD NOT START. THE ENGINE TURNED NORMALLY BUT IT SEEMS LIKE THE FUEL IS NOT REACHING THE ENGINE. IT ALMOST SEEMS LIKE A FLOODED ENGINE. I RESEARCHED IT ONLINE AND IT SEEMS TO BE AN KNOWN ISSUE WITH THIS CAR. THE TIPM (TOTALLY INTERGRATED POWER MODULE) SEEMS TO BE THE ISSUE.
Fuel/propulsion system, Visibility/wiper, Aug 21, 2015
08-10-15 I CALLED THE DEALERSHIP WHERE I BOUGHT MY VEHICLE, COWBOY CHRYSLER 409-385-3796 ABOUT THE NOTICE I RECEIVED ABOUT TWO SAFETY RECALLS R09 FUEL PUMP RELAY AND P36 SUN VISOR WIRING. I WAS TOLD THE DEALERSHIP HAD GOTTEN IN 15 OF THE PARTS AND USED ALL 15 TO REPAIR VEHICLES. I WAS TOLD I WOULD BE PUT ON A LIST AND CALLED WHEN MORE PARTS CAME IN TO THE DEALERSHIP. 08-21-15 I CALLED THE DEALERSHIP AGAIN AND WAS TOLD THEY HAD GOTTEN IN 18 OF THE PARTS AND I AM THIRD ON THE LIST TO BE CALLED WHEN MORE PARTS COME IN. CAN YOU HELP ME GET THE NECESSARY REPAIR PARTS DELIVERED TO THIS DEALERSHIP?
Fuel/propulsion system, Aug 13, 2015
I RECEIVED RECALL NOTICE R09 ORIGINALLY IN MID MARCH 2015. I CALLED MICHIGAN CITY CHRYSLER DODGE JEEP 219-872-8600 700 E. US 20, MICHIGAN CITY, IN 46360 TO SCHEDULE THE REPAIR. THEY NOTIFIED ME THAT THE PARTS WERE NOT AVAILABLE AND PUT ME ON A "PAPER" CALL LIST. TODAY AUGUST 13, 2015 I RECEIVED MY SECOND RECALL NOTICE ON R09. I CALLED MICHIGAN CITY CHRYSLER DODGE JEEP 219-872-8600 700 E. US 20, MICHIGAN CITY, IN 46360 AGAIN TO SCHEDULE THE REPAIR AND RECEIVED THE SAME ANSWER AS IN MARCH. IT HAS BEEN 5 MONTHS NOW FROM THE ORIGINAL NOTICE AND IT IS CLEAR THIS DEALERSHIP HAS NO INTENTION OF MAKING THE RECALL REPAIRS WITHIN A REASONABLE TIME.
Fuel/propulsion system, Aug 7, 2015
THE VEHICLE FIRST HAD PROBLEMS WITH THE TRANSMISSION AND THE DEALER WOULD NOT FIX IT BECAUSE THE CHECK ENGINE LIGHT WAS NOT ON AND CHRYSLER WOULDN'T AUTHORIZE. THE VEHICLE WOULD JUMP IN REVERSE OR ROLL AND NOT GO IN GEAR. LATER CHECK ENGINE LIGHT CAME ON AND IT WAS REPAIRED. THEN THE VEHICLE BEGAN HAVING DIFFICULTY STARTING. THE MOTOR JUST CONTINUES TRYING TO TURN OVER. YOU HAVE TO TURN THE KEY OFF AND TRY TO START A COUPLE OF MORE TIMES AND THEN IT WILL RUN. THE VEHICLE WILL STALL WHEN YOU STEP ON THE GAS. I STARTED IT AFTER PUTTING GAS IN AT A GAS STATION AND STEPPED ON THE GAS AND IT DIED. I STARTED IT AND STARTED OUT OF MY DRIVEWAY AND IT DIED AND CONTINUED ROLLING. IT ALSO DIED WHEN MY WIFE WAS PULLING AWAY FROM MY SONS SCHOOL. CHRYSLER HAS A RECALL ON THE VEHICLE, HOWEVER I HAVE BEEN TRYING FOR ALMOST A YEAR TO GET IT REPAIRED. I FIRST REPORTED THE INCIDENTS IN 2014 TO BOTH CHRYSLER AND A DODGE DEALERSHIP. THE DODGE DEALERSHIP SAYS THEY CANT GET THE PARTS FROM CHRYSLER....UPDATED 09-29-15 *BF
Fuel/propulsion system, Aug 4, 2015
THERE HAS BEEN NUMEROUS SAFETY RECALLS ON THIS YEAR VEHICLE. WE HAVE TAKEN IT TO OUR DEALERSHIP NUMEROUS TIMES ONLY TO BE BRUSHED OFF BY SAYING THE RECALL PARTS ARE NOT AVAILABLE YET. HOWEVER WHILE DRIVING THE CAR WITH ALL KIDS INSIDE, THE VEHICLE COMPLETELY SHUTS OFF WHILE TRAVELING AT APPROX. 35-45 MILES PER HOUR. NOW THIS IS A SAFETY CONCERN AND THE VEHICLE WILL NOT START.
Electrical system, Engine, Fuel/propulsion system, Jul 19, 2015
OUR DODGE DURANGO 2012 WAS PURCHASED IN JANUARY 2015 FROM RICK KEEFER DODGE CHRYSLER JEEP RAM IN YULEE, FLORIDA. TWO WEEKS LATER THE ENGINE LIGHT LIGHTS UP AND THE ENGINE IS SPUTTERING. RETURNED THE CAR TO DEALER WHOM REPAIRED VEHICLE AND SAID IT WAS THE OXYGEN SENSOR AND REPLACED. AGAIN THE ENGINE LIGHT CAME ON AND THE ENGINE RAN ROUGH. RETURNED THE CAR TO DEALER WHOM REPAIRED AND SAID THEY REPLACED THE CONVERTER. SOON AGAIN THE ENGINE LIGHT CAME ON. FOUND FUEL CAP 'POPPED OFF' A FEW TIMES, ENGINE LIGHT GOES OUT THEN ON AGAIN. RETURNED TO DEALER WHOM REPLACED FUEL CAP. THERE WAS ALSO AN OIL LEAK FIXED. AGAIN THE ENGINE LIGHT CAME ON AND OFF AND THE ENGINE WOULD RUN ROUGH. SMOKE WOULD POUR OUT THE TAILPIPE, ENGINE SPUTTERING, DROVE BACK FROM MOUNTAINS. RETURNED CAR TO DEALER. THEY REPLACED POWERTRAIN CONTROL MODULE AND OXYGEN SENSOR (AGAIN). AND AGAIN, LATE JUNE 2015, ENGINE LIGHT COMES ON AND ENGINE SPUTTERING. DEALER TAKES CAR. DEALER TELLS US THEY ARE GOING TO 'GO THROUGH IT' AND DRIVE VEHICLE ENTIRE TIME. WE RECEIVE RENTAL CAR. DEALER CALLS AFTER WEEK AND SAID VEHICLE IS READY FOR PICKUP BUT THEY ARE AWAITING A CONVERTER AND ARE GOING TO REPLACE OXYGEN SENSOR ALSO. VEHICLE MILEAGE LOGGED; VEHICLE WAS NEVER 'DRIVEN'. RENTAL CAR TIME WAS USED UP. RETURNED CAR TO DEALER WHEN PART WAS IN. DEALER REPLACED CONVERTER BUT NOT O2 SENSOR?? THEY SAID IT DIDN'T NEED IT. DROVE CAR ABOUT 10 MILES AND GOT OUT. A VERY STRONG SMELL OF BURNING PLASTIC IS COMING FROM CAR. DEALER NOT RETURNING CALL. WILL BE RETURNING TO DEALER MONDAY JULY20, 2015. STILL DRIVING WITH STRONG PLASTIC BURN SMELL. LIFTED HOOD. WIRING HARNESS ABOVE HEATER LINE AND CONVERTER(MANIFOLD) IS BURNING. ENTIRE RIGHT SIDE OF ENGINE IS UNBEARABLE HOT. SILVER METAL BOX IN FRONT OF FUSE PANEL IS SO HOT IT BURNS TO THE TOUCH. CAR READS NORMAL TEMPS? MOST PROBLEMS ON BLOG OCCUR IN HOT SUMMER MONTHS. COINCIDENCE?
Electrical system, Fuel/propulsion system, Jul 15, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WOULD NOT START UNTIL AFTER THE FUEL PUMP RELAY FUSE WAS DISCONNECTED AND RECONNECTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Engine, Fuel/propulsion system, Jul 8, 2015
I HAVE HAD MANY INSTANCES WHEN THE VEHICLE WOULD NOT START. IT CRANKS OVER FINE BUT WILL NOT FIRE. I HAVE TO SHUT THE IGNITION OFF, AND THEN IT STARTS FINE WHEN I RETRY IT. I RECEIVED A RECALL NOTICE ( R09 / NHTSA 14V-115 ) BUT THE DEALER TELLS ME THAT THE REPAIR PARTS ARE NOT YET AVAILABLE. I AM WORRIED THAT I MAY EXPERIENCE A PROBLEM WHILE I AM ON THE HIGHWAY.
Fuel/propulsion system, Jun 23, 2015
THE FUEL RELAY WAS RECALLED ON MY CAR (NHTSA # 15V-115); I WAS TRYING TO DRIVE AND THE CAR WOULD NOT FUNCTION. I TOOK IT TO A DODGE MECHANIC WHO STATED THAT THE PROBLEM WAS THE INTERNAL FUEL RELAY PUMP THAT FAILED. THIS IS PART OF THE TIPM. THE PART THAT FAILED WAS PART OF THE RECALL. PRESTIGE DODGE STATED THAT THEY WOULD NOT FIX THE PART, AS THE SPECIFIC RECALLED PART (PART OF THE TIPM) FAILED BUT THERE IS NO REPLACEMENT. I CALLED DODGE CUSTOMER CARE (CASE NUMBER 27223921) AND WAS INFORMED THAT I COULD EITHER PAY FOR FULL REPAIR (AS THEY WOULD NOT COVER THE TIPM REPLACEMENT) OR "DRIVE WITH A FAULTY PART"--THOSE LAST WERE THE DODGE REP "KATELYN'S" EXACT WORDS. I WOULD NOT NEED THE NEW TIPM UNLESS THE FUEL PUMP (WHICH WAS RECALLED) FAILED--I WAS WILLING TO TAKE ONLY THE INTERNAL FUEL PUMP, BUT DODGE REFUSES TO PROVIDE THIS PART. AT THIS POINT, DODGE AND PRESTIGE DODGE IS REQUESTING THAT I PAY OUT OF POCKET FOR A PART FAILURE CAUSED, AND ACKNOWLEDGED, BUT DODGE. I AM REQUESTING ASSISTANCE TO MAKE DODGE UPHOLD THEIR PART OF THE NHTSA RECALL AND FIX MY CAR. THERE IS A FIX (REPLACE THE TIPM), BUT THEY FEEL THEY SHOULDN'T PAY FOR IT. THE PART HAS ALREADY FAILED, AND THEY NEED TO RESOLVE THE ISSUE.
Fuel/propulsion system, Jun 15, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START BECAUSE IT WAS NOT RECEIVING FUEL FROM THE RELAY. THE VEHICLE WAS TAKEN TO A DODGE DEALER WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN A RECALL; HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 9, 2015
SEVERAL TIMES WHILE DRIVING, THE ELECTRONIC THROTTLE LIGHT COMES ON ALONG WITH THE CHECK ENGINE LIGHT AND IMMEDIATELY BEGINS TO JERK WHILE ON THE FREEWAY/SURFACE STREETS. IT NEARLY CAUSED AN ACCIDENT ONCE DUE TO THE DRASTIC REDUCTION IN POWER AND SPEED. SERVICE PEOPLE FOUND NOTHING WRONG AND WERE NO HELP. IT HAS REPEATED THIS SEVERAL TIMES WITH MY KIDS IN THE CAR. WHEN IT FIRST HAPPENED, WE WERE ON A ROAD TRIP 2200 MILES AWAY FROM HOME...LIMITED OPTIONS. EACH TIME WE HAD TO STOP AND REST BY TURNING OFF ENGINE, WAITING/OR RESTARTING IN NEUTRAL. TRULY A DANGER/SAFETY ISSUE AND MAJOR INCONVENIENCE.
Fuel/propulsion system, May 12, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Fuel/propulsion system, May 12, 2015
FOR THE PAST WEEK OUR VEHICLE HAS BEEN HAVING TROUBLE TURNING ON SOME TIMES THE ENGINE IS GOING BUT THE VEHICLE IS NOT ON. TODAY MY HUSBAND WAS DRIVING DOWN THE FREEWAY GOING 65-70 MPH WHEN THE ENGINE TURNED COMPLETELY OFF WITH NO WARNING HE WAS ON THE FAST LANE SO HE HAD TO SAFELY GO TO THE RIGHT LANE TO A SAFE PLACE BEFORE THE VEHICLE LOST ANYMORE SPEED AND CAUSE AN MAJOR ACCIDENT. HE TRIED TURNING IT ON AND DID WITH TROUBLE AND WAS ABLE TO MOVE IT OUT OF THE FREEWAY. I CALLED THE DEALERSHIP AND THEY ARE STATING IT WILL TAKE 1- 12 MONTHS TO GET THE PART FOR THE RECALL FOR A PERMANENT FIX OR WE WOULD HAVE TO PAY FOR A TEMP. FIX. WHAT CAN WE DO?
Electrical system, Fuel/propulsion system, Apr 27, 2015
R09/NHTSA 14V-115 PARTS NOT AVAILABLE UNTIL SEPT - NOTICE STATES THAT FUEL PUMP COULD FAIL AND CAR WILL STALL. I DRIVE KIDS AROUND ALL DAY AND DO NOT NEED THE ADDED STRESS OF WONDERING IF MY CAR IS GOING TO FAIL IN THE MIDDLE OF TRAFFIC. ITS RIDICULOUS TO EXPECT PEOPLE TO WAIT 6 MONTHS TO GET A VEHICLE FIXED. THIS IS THE THIRD RECALL ON THE VEHICLE FOR PARTS FAILING - IN MY OPINION THAT SPEAKS VOLUMES TOWARD THE QUALITY OF VEHICLE DODGE PROVIDES, NOT TO MENTION THE POOR SERVICE OF NOT GETTING THE RIGHT PARTS OUT TO FIX A POTENTIALLY DANGEROUS PROBLEM. SERIOUSLY....WHY SEND OUT NOTICES IF THERE ARE NO PLANS TO FIX AN ISSUE FOR 6 MONTHS. I'LL NEVER BUY ANOTHER DODGE, THIS IS MY FIRST AND LAST - I'VE OWNED CHEVROLET ALL MY LIFE AND NEVER HAD THIS MANY PROBLEMS. *TR
Power train, Electrical system, Fuel/propulsion system, Mar 21, 2015
DRIVING NORMALLY FOR ABOUT AN HOUR. MADE 10 MINUTE STOP. CAME OUT AND CAR WOULD NOT FIRE. CRANKED FOR 20 SECONDS TWICE AND NOTHING. WAITED 5 MINUTES AND IT STARTED. WENT TO PULL OUT INTO TRAFFIC AND IT STALLED. CRANKED AGAIN, NOTHING. THEN STARTED. IT HAPPENED AGAIN 2 DAYS LATER. TOOK TO DEALER AND THEY SAID IT WAS A FAULTY TIPM AND NOT COVERED BY WARRANTY. *TR
Electrical system, Fuel/propulsion system, Mar 6, 2015
WHEN TRY TO START CAR. THE STARTER HUNG UP AND WOULDN'T START. STARTER KEPT TURNING OVER BUT WOULD NOT START. LIKE VEHICLE WAS NOT GETTING ANY FUEL TO ENGINE. HAS DONE THIS 7 TIMES SINCE DEC 2014. *TR
Fuel/propulsion system, Mar 6, 2015
VEHICLE FAILS TO START PROPERLY. UPON STARTING, VEHICLE GETS STUCK IN TURNOVER MODE. VEHICLE STARTS AND SHUTS OFF WITHIN SECONDS. VEHICLE IS DIFFICULT TO START. VEHICLE IS NOT INCLUDED IN RECENT RECALL OF FUEL PUMP RELAY. *TR
Fuel/propulsion system, Jan 21, 2015
I INITIALLY BROUGHT MY VEHICLE TO BE SERVICED ON 11/4/14 FOR FAILURE TO START & STALLING WHILE IN PARK OR REVERSE. I TALKED WITH AN ATTENDANT WHO SAID THEY HAD NO IDEA WHAT THE PROBLEM WAS & IT WOULD BE $300+ TO INVESTIGATE, I OPTED FOR A LOWER COST OPTION, A REPLACEMENT START BUTTON ($20). I SUSPECT NOW, SINCE THEY WERE BUSY & I WAS INQUIRING ABOUT OTHER RECALL FIXES (COST TO THEM) THIS WAS A WAY TO GET ME OUT OF THE SHOP QUICKLY. SKIP FORWARD A FEW WEEKS, THE PROBLEM PERSISTED. FROM 12/2/14-1/9/14, I LEFT MULTIPLE MESSAGES FOR SERVICE TO SCHEDULE AN APPT. MY MESSAGES WERE NEVER RETURNED. THE PROBLEM GOT PROGRESSIVELY WORSE, & BY CHRISTMAS THE CAR FAILED TO START ALL TOGETHER. TO CONTINUE WITH OUR FAMILY PLANS FOR VACATION, WE HAD TO RENT A CAR ($480); THERE WERE ALSO A FEW DAYS JUST AFTER THE NEW YEAR WHERE A RENTAL WAS REQUIRED SO WE COULD FUNCTION ($280). I FINALLY RESORTED TO SIMPLY HAVING THE CAR TOWED ($100) TO THE DEALERSHIP FOR REPAIRS ON 1/10/14 IN HOPES I COULD FINALLY GET A RETURN CALL. IT STILL TOOK 2 MORE DAYS (1/12/15) BEFORE SOMEONE RESPONDED. THIS TIME, I WAS QUOTED A PRICE OF ONLY $114 TO DETERMINE THE PROBLEM. I SPOKE TO THE SERVICE LEAD ON 1/14/15 WHO GAVE A DIAGNOSIS OF TIPM AND STARTER REPLACEMENT, PLUS 3 HRS LABOR COST (APPROX $1550). I MENTIONED THE RECALL ON THE TIPM, BUT WAS INFORMED THAT MY VEHICLE PRODUCED IN NOV 2011 FELL JUST OUTSIDE THE JUL 2011 WINDOW. I POINTED OUT IT WAS CLEARLY THE SAME ISSUE, BUT WAS ADVISED MY BEST ROUTE WAS TO DEAL WITH CORPORATE. I CONTACTED THE CORPORATE OFFICE ON 1/15/15 WITH NO SUCCESS AT GETTING CHRYSLER TO DO THE RIGHT THING FOR THEIR LONGTIME, REPEAT CUSTOMER (THIS IS MY 5TH AND LAST CHRYSLER). AFTER 2+ GRUELING MTHS & NEARLY $2500 LATER, I FINALLY HAVE A CAR THAT STARTS ON THE FIRST ATTEMPT...HOPEFULLY (NO GUARANTEES, RIGHT). I HAVE YET TO HEAR BACK FROM A SUPERVISOR AT CORPORATE. *TR
Electrical system, Fuel/propulsion system, Jan 3, 2015
MOST TIMES WHEN I GO TO START THE TRUCK IT WILL NOT START. IF IT DOES START IT DIES IMMEDIATELY. WHEN I TRY TO START IT AGAIN, THE STARTER SEEMS TO GET STUCK, SO I TURN THE KEY OFF AND HAVE TO TRY IT AGAIN. EVENTUALLY IT WILL START AND RUN NORMAL. JUST THIS MORNING, I WENT TO MOVE THE VEHICLE, AND IT HAD NO POWER. ONCE I HOOKED UP THE JUMPER CABLES I COULD HEAR A HUMMING NOISE, WHICH I ASSUME WOULD BE THE FUEL PUMP, AS I HAVE READ MANY COMPLAINTS ONLINE ABOUT IT NOT TURNING OFF DUE TO THE TIPM. AFTER I STARTED IT AND LET IT RUN FOR A WHILE I SHUT IT OFF AND COULD STILL HERE THE FUEL PUMP. I SHOULD NOT HAVE TO PULL THE FUSE SO THAT MY BATTERY WILL NOT DIE DUE TO A DEFECTIVE PART. I JUST GOT THIS TRUCK A LITTLE OVER 2 MONTHS AGO AND HAVE HAD THE STARTING PROBLEM SINCE I'VE GOT IT. NOW I GOT THIS FUEL PUMP ISSUE. I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT CHRYSLER IS AWARE OF AND, AT THIS POINT, HAS CHOSE NOT TO DO ANYTHING ABOUT. *TR