2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints: service brakes
75 reports, newest first. Show all
Electrical system, Service brakes, Feb 24, 2015
TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Feb 20, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT DURING INCLEMENT WEATHER CONDITIONS, THE BRAKE PEDAL FAILED TO RESPOND WHEN DEPRESSED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS EXTREMELY HARD TO DEPRESS WHEN APPROACHING A STOP. THE VEHICLE WAS TAKEN TO THE DEALER ON OVER FIVE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Service brakes, Feb 16, 2015
MY WIFE AND MOTHER-IN-LAW WHERE LEAVING THE HOUSE WHEN MY WIFE WENT TO USE THE BRAKES SHE HAD TO PRESS WITH TWO FEET TO GET THE BRAKES TO STOP THE CAR. SHE REPORTED HEARING AIR WHEN SHE DEPRESSED THE BRAKES. I SENT THE CAR TO DARCARS IN SILVER SPRING MD FOR THE RECALL AND I TOLD THEM WHAT HAD HAPPENED. THEY TOLD ME THE PROBLEM DID NOT OCCUR WHEN THEY TRIED IT AND DID THE BRAKE BOOSTER RECALL ON FEBRUARY 3RD. ON FEBRUARY 13 LEAVING THE HOUSE FOR WORK THE BRAKES WERE VERY HARD TO WORK TO GET THE CAR TO STOP. THE BRAKE BOOSTER HAD GONE OUT AGAIN. BOTH TIMES WERE WHEN THE TEMPERATURE OUTSIDE WAS WELL BELOW FREEZING. I AM DROPPING IT OFF TODAY AGAIN, MY PROBLEM IS IF THE BRAKES DON'T FAIL THEY WILL TRY TO GIVE THE CAR BACK TO ME AND FROM BEING TOLD IT HAD ALREADY HAD HAPPENED I WOULD THINK THEY WOULD KNOW THE BRAKE BOOSTER HAS BEEN DAMAGED AND WOULD HAVE CHANGED IT OUT INSTEAD OF PUTTING MYSELF AND FAMILY BACK INTO A CAR THAT IS NOT SAFE TO BE ON THE ROAD. *TR
Service brakes, Jan 27, 2015
I TOOK MY VEHICLE TO DON DAVIS AUTO GROUP IN ARLINGTON, TX ON SEPT 11, 2014 TO HAVE MY OIL CHANGE AND HAVE THE PART REPLACED FOR THE BRAKE BOOSTER RECALL AND WAS TOLD THAT THE BRAKE BOOSTER PART WASN'T IN. IT MENTIONED THAT I WOULD RECEIVE A CALL IN A COUPLE WEEKS ONCE THE PART COMES IN BUT NEVER GOT A CALL AND WAS TOLD THAT THEY HAVEN;T RECEIVED THE PART YET WHEN I CALLED BACK. I ALSO HAD ANOTHER RECALL BUT AND IT WAS NEVER LOOKED AT BY THE DEALER AFTER TAKING MY CAR THERE. *TR
Service brakes, Jan 6, 2015
STARTED MY TRUCK AND WHEN I WENT TO PUT IT INTO DRIVE UPON APPLYING THE BRAKE THE PEDAL WAS HARD AND WHEN I APPLIED PRESSURE THERE WAS A "HISSING" "AIR NOISE". I THOUGHT THAT MAYBE IT WAS JUST REALLY COLD OUT AND IT NEEDED TO WARM UP A BIT MORE, SO I PUMPED THE BRAKES AND IT SEEMED BETTER. DEFINITELY DIDN'T THINK THAT A TRUCK I HAVE HAD LESS THAN 3 YEARS WOULD HAVE ANY BRAKE ISSUES. WELL I WAS WRONG...WHEN GOING TO PULL OUT OF MY DRIVEWAY, WHICH IS ON A MAIN ROAD, I WENT TO APPLY THE BRAKE AND THE CAR WASN'T STOPPING. QUICKLY THINKING I PUSHED ON THE EMERGENCY BRAKE AND STOPPED MYSELF AND MY YOUNGER SON FROM ROLLING INTO TRAFFIC GOING WELL OVER 40MPH. IF I HAD NOT BEEN DOING UNDER 10MPH MY SON AND MYSELF WOULD HAVE BEEN SERIOUSLY INJURED AND POSSIBLY DEAD. I NEVER RECEIVED ANY RECALL ON THIS TRUCK BUT APPARENTLY AFTER LOOKING UP BRAKE PROBLEMS ON THIS VEHICLE THERE WITHOUT A DOUBT IS AND I AM NOT THE FIRST PERSON TO HAVE THE BRAKES FAIL ON THEM. VERY SCARY AND NOW THAT MY HEART IS BACK IN MY CHEST, VERY MAD!
Electrical system, Service brakes, Jan 2, 2015
THIS VEHICLE HAS 2 RECALLS ON IT. THE FIRST IS THE BRAKE BOOSTER. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE AFTER CALLING THE DEALER IN FEBRUARY OF 2014. IT WAS FIXED DEC 29, 2014. IN DEC OF 2014, WE RECEIVED ANOTHER RECALL NOTICE FOR THE ALTERNATOR, AND WERE TOLD PARTS WERE NOT AVAILABLE. ON DECEMBER 20TH, 2014, WE WERE LEAVING ON A FAMILY VACATION, LOADED AND READY TO GO WHEN THE VEHICLE FAILED. THE CAR WAS COMPLETELY DEAD AND WOULD NOT START. THE DEALER PICKED UP THE VEHICLE WHILE I LOADED MY FAMILY IN 2 DIFFERENT TRUCKS TO MAKE A 90 MILE DRIVE TO THE CRUISE TERMINAL WHERE WE PAID $55 TO PARK EACH TRUCK. I CAME BACK SUNDAY THE 28TH OF FEBRUARY AND THEY HAD NOT REPAIRED THE CAR, STATING THEY WANTED $90 LABOR TO REPLACE THE BATTERY AND $275 FOR A NEW BATTERY, WHICH WAS DAMAGED BY THE ALTERNATOR. AFTER HOURS OF CALLING, CHRYSLER FINALLY APPROVED A NEW BATTERY, BUT THE OLD ONE WAS PUT BACK IN AND CHARGED. DUE TO BEING OUT OF THE COUNTRY, I HAD TO USE E-MAIL TO MY MECHANIC TO GET THINGS AUTHORIZED. WE DID NOT GET A RENTAL FOR THE ENTIRE WEEK AND MY MOTHER-IN-LAW WAS LEFT HOME WITHOUT A VEHICLE FOR THE WEEK(CHRISTMAS WEEK). THE ALTERNATOR THAT WAS PUT ON THE CAR IS STILL UNDER RECALL AND COULD FAIL AGAIN AND WE WERE TOLD WE WOULD NEED TO BRING IT BACK IN FOR A NEW ALTERNATOR AT A LATER DATE. THE NEW ALTERNATOR IS STARTING TO MAKE A HUMMING NOISE LIKE THE LAST ONE AND NEITHER CHRYSLER OR THE DEALER WILL DO ANYTHING ABOUT IT BECAUSE IT IS STILL WORKING. MY WIFE WILL NOT DRIVE THE VEHICLE UNTIL IT IS FIXED DUE TO THE WARNING OF THE CAR DYING OR CATCHING FIRE AND HAVING OUR 3 YEAR OLD WITH HER IF IT HAPPENS. THE TRADE IN VALUE IS DOWN DUE TO SO MANY BEING TRADED IN AND I WILL BE LEFT $10000 UPSIDE DOWN ON THE VEHICLE. I ASKED FOR A RENTAL UNTIL IT IS FIXED CORRECTLY AND WAS TOLD THAT COULD NOT HAPPEN. *TR
Electrical system, Service brakes, Dec 30, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Fuel/propulsion system, Dec 30, 2014
AT ABOUT 54K/56K MILES THE AIRBAG AND CHECK ENGINE LIGHT BEGAN TO GO ON AND OFF. WHEN I GOT IT CHECKED THEY DID NOT REPORT ANYTHING OUTSIDE OF AIR IS SYSTEM BUT THAT WAS COVERED IN THE DIAGNOSTIC. THEN THE CAR WOULD MAKE SUDDEN JUMPS FOR NO REASON, AIRBAG AND ENGINE AND BRAKELIGHTS REPEADEDLY CAME ON AND OFF. WHILE ATTENDING MY NEPHEW FUNERAL I GOT IT CHECKED SINCE I WOULD BE ON THE ROAD FOR NO LESS THAN 4 HRS. I LATER FOUND OUT THERE WAS A BREAK RECALL ONCE I GOT THAT FIXED (16 DEC) THE DASH WAS FLASHING EVERYTHING AIRBAGS, BRAKES, ENGINE. ONCE I PARKED THE CAR THE NEST DAY IT WOULD NOT COME ON. A JUMP DID NOT WORK. HAD IT TOWED AND TOLD IT WAS THE FUEL PUMP SYSTEM FOR A CAR JUST A LITTLE OVER TWO YEARS OLD AND THAT CHRYSLER WAS ONLY PAYING FOR 2011 DURANGOS FOR THIS ISSUE. SO I AM PAYING IN LESS THAN A WEEK OVER $800 FOR AN ITEM CLEARLY THATS AN ISSUE AND WAS TOLD I SHOULD HAVE GOTTEN AN EXTENDED WARRANTY TO AVOID NOT PAYING FACTORY DEFECTED EQUIPMENT. DISSAPPOINTED AS I ALWAYS BUY AMERICAN BUT CHYRSLER JUST LOST A CUSTOMER AND GAINED NEGATIVE ADVERTISEMENT. *JS
Service brakes, Dec 29, 2014
NO INCIDENT OCCURRED. I HAVE BEEN WAITING FOR EDDY'S CHRYSLER DODGE JEEP RAM IN WICHITA, KS TO REPLACE A BRAKE BOOSTER SINCE JULY. I WAS PLACED ON A LIST. I CALLED THEM AGAIN IN OCTOBER AND THEY SAID THEY WERE STILL WAITING ON PARTS. I AM CONCERNED ABOUT MY FAMILY'S SAFETY. THE WEATHER IS NOW COLD AND THAT IS WHEN THIS DEFECT HAS CAUSED ACCIDENTS. WHAT SHOULD I DO? *TR
Service brakes, Dec 27, 2014
RECEIVED RECALL P14 / NHTSA 14V-154. TOOK VEHICLE IN AND WAS ADVISED NEEDED TO ORDER PART. PART HAS NOT ARRIVED AND DEALER DOES NOT HAVE AN EXPECTED DELIVERY DATE. THEY ONLY CAN ADVISE TO CONTINUE TO CALL. AND CHRYSLER CONTINUES TO SEND ME THE NOTICE (3RD NOTICE) TELLING ME THAT I SHOULD GO TO TO THE DEALER FOR REPAIR. *TR
Service brakes, Dec 23, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Dec 10, 2014
I HAVE BEEN WAITING FIVE MONTHS FOR PARTS FOR DODGE MANUFACUTRER P14 RECALL. I HAD TO WAIT SIX MONTHS FOR THE REPLACEMENT OF ONE SHOCK ASORBER. DODGE RESPONCE WAS A "NEW PARTS HOLD" I CALLED MY LOCAL DODGE DEALER (NYLE MAXWELL TAYLOR, TX) REGARDING THE P14 RECALL. I WAS TOLD I WAS #26 IN LINE TO RECIEVE THE PROPER REPAIR. SO I AM LEFT TO BELIEVE THAT IT TAKES DODGE SIX MONTHS TO A YEAR TO FINALLY ADDRESS SAFETY RECALLS. IN THE MEANTIME I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE A POTENTIAL ACCIDENT/SAFETY HAZARD. MOST RECENT RECALL IS P36. I GUESS MY VEHICLE HAS TO CATCH FIRE BEFORE THIS RECALL IS ADDRESSED. *TR
Service brakes, Dec 3, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Steering, Electrical system, Service brakes, Dec 2, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING APPROXIMATELY 25 MPH IN INCLEMENT WEATHER, THE CONTACT WENT TO DEPRESS BRAKE PEDAL AND THE VEHICLE WOULD NOT STOP. AS A RESULT, THE VEHICLE LOST POWER STEERING. THE ENGINE SEIZED REPEATEDLY THROUGHOUT THE DAY. THE CONTACT ALSO STATED THAT A FOUL ODOR WAS COMING FROM THE HEAT/AIR VENTS. THE VEHICLE WAS DRIVEN TO THE DEALER. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Service brakes, Nov 25, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Nov 13, 2014
WAS IN A SCHOOL ZONE. HAD NO BRAKES. WAS ABLE TO PULL OVER. NO ACCIDENT. DEALERSHIP FOUND LEAK BETWEEN BOOSTER AND MASTER CYLINDER. THE ENTIRE ASSEMBLY AND MASTER CYLINDER BENCH HAD TO BE REPLACED. *TR
Service brakes, Nov 3, 2014
I RECEIVED A RECALL ON MY 2012 DODGE DURANGO FOR THE BRAKE BOOSTER (P14/NHTSA 14V-154). I CALLED OUR LOCAL DEALER IRWIN AUTO COMPANY (877) 205-1428, AND TRIED TO SCHEDULE AN APPT.ONCE HE FOUND OUT THAT I DID NOT PURCHASE THIS VEHICLE FROM THEM. THEY THEN TOLD ME THAT THEY DID NOT HAVE TIME TO WORK ON MY VEHICLE THAT THEY NEED TO TAKE CARE OF THERE CUSTOMER THAT PURCHASED VEHILCES FROM THEM. THE FOLLOWING DAY, I CALLED AND TALKED TO THE GENERAL MANAGER, TIM JAMES, AND TOLD HIM THE STORY THAT HAPPNED YESTERDAY AND HE TOLD ME HE BASCILY AGREED WITH THE SERVICE MANAGER. I TOLD HIM THIS WAS A RECALL AND THAT THE RECALL LETTER HAD INSTRUCTIONS ON THE BOTTOM TO REPORT THIS IF THE DEALER DID NOT REPAIR THE CAR IN A TIMLEY FASHION TO FILE A COMPLAINT. HE SAID "GO AHEAD AND CALL THEM, THAT THERE NUMBER IS PRETTY EASY TO FIND ON THE INTERNET TO REPORT THEM". I CALLED THE CHRYSLER CORPORATION AND TOLD THEM ABOUT THE ISSUE AND WAS BASICALLY TOLD THIS WAS AN INDEPENDENT BUSINESS AND THEY CAN;T TELL THEM HOW TO RUN THERE DEALERSHIP. *TR
Service brakes, Oct 31, 2014
BRAKE BOOSTER RECALL. *TR
Service brakes, Hydraulic, Service brakes, Oct 27, 2014
2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL. * LD THE CONSUMER RECEIVED A RECALL LETTER IN THE MAIL. HOWEVER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. RECALL # 14V154000. THE CONSUMER HAS STILL BEEN UNABLE TO GET THE RECALL RECTIFIED, DUE TO LACK OF PARTS. UPDATED 11/19/14. *JB
Service brakes, Sep 18, 2014
I RECEIVED A RECALL NOTICE BACK IN MAY 2014 FOR THE BRAKE BOOSTERS #14V154000. I HAVE BEEN ON A WAITING LIST SINCE THE 1RST OF JUNE AND STILL HAVE NOT BEEN ABLE TO HAVE THIS PART REPLACED. MY DURANGO WAS LOOKED AT AND I WAS TOLD I NEED THE PART BUT STILL NO REPLACEMENT. I AM STILL ON THAT WAITING LIST FROM JUNE. WHY IS IT TAKING SO LONG TO GET THE REPLACEMENT PART? AND IF MY DURANGO IS IN NEED OF THAT PART, AT THIS RATE WILL SOMETHING HAPPEN BUT THE PART IS IN AND MY NAME COMES TO THE TOP OF THAT WAITING LIST? IN THE MEAN TIME I HAVE NOW RECEIVED ANOTHER RECALL FOR MY DURANGO, ABOUT THE SUN VISOR AND I AM TOLD THEY NEED 4 HOURS TO REPLACE THIS PART. *TR
Steering, Service brakes, Engine, Sep 12, 2014
2012 DODGE DURANGO CREW WITH A V6. ENGINE DIED WHILE DRIVING DOWN THE HIGHWAY. I LOST POWER STEERING AND POWER BRAKES, BUT MANAGED TO GET OUT OF TRAFFIC AND LET IT COAST TO THE SHOULDER. THE ENGINE WOULD CRANK, BUT IMMEDIATELY DIE. AFTER A FEW ATTEMPTS, THE ENGINE BEGAN RUNNING SMOOTHLY. SINCE THEN, IT WILL OCCASIONALLY NOT START (THE STARTER TURNS OVER, BUT THE ENGINE WILL NOT RUN). NO CODES ARE DISPLAYING WHEN HOOKED TO A COMPUTER. A MECHANIC TOLD ME IT WAS THE TIPM AND I WOULD HAVE TO TAKE IT TO A DEALER. AFTER LOOKING ONLINE, I FOUND MANY OTHER COMPLAINTS FOR THE SAME PROBLEM. ENGINE SEEMS TO HAVE A BETTER START RECORD IF I TURN THE KEY ON AND WAIT 2 SECONDS BEFORE STARTING VS IMMEDIATELY TRYING TO CRANK THE CAR AS SOON AS I INSERT THE KEY. REMOTE START RARELY WORKS NOW. MY MAIN CONCERN IS THE ENGINE DYING WHILE MY WIFE IS DRIVING IN HEAVY TRAFFIC (SHE IS THE PRIMARY DRIVER). TO ME, THIS IS A MUCH MORE PRESSING ISSUE THAN THE CURRENT RECALLS. *TR
Service brakes, Sep 12, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE DEALER ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Service brakes, Sep 11, 2014
RECEIVED A SAFETY RECALL IN MAY 2014 FOR A BRAKE BOOSTER. I HAVE CONTACTED THE DEALER ON MULTIPLE OCCASIONS BUT HAVE BEEN UNABLE TO ESTABLISH A REPLACEMENT APPOINTMENT. *TR
Service brakes, Sep 8, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 4, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.