2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Aug 16, 2017
LIKE SO MANY OTHERS, WAS DRIVING WHEN BATTERY LIGHT CAME ON WITH AN ELECTRICAL SMELL. CONTINUED DRIVING TO A MIDAS WHEN ALL LIGHTS AND BELLS WERE GOING OFF. EVENTUALLY TRIED TO MAKE A RIGHT TURN AND STEERING WAS GONE AND I WAS LUCKILY ABLE TO COAST INTO MIDAS. THEY DIAGNOSED AS A FAILED ALTERNATOR. MY MECHANIC TOWED THE CAR TO HIS SHOP AND REPLACED ALTERNATOR AND BATTERY BUT THAT WAS NOT THE SOLUTION. IT ENDED UP BEING THE PCM. EXPENSIVE FIX THAT MAY PUSH ME TOWARDS PURCHASING A DIFFERENT VEHICLE INSTEAD.
Electrical system, Aug 9, 2017
WITHOUT WARNING MY ALTERNATOR HAS FAILED ON MY DURANGO, I WENT TO START IT UP FOR WORK AND I GOT ABSOLUTELY NOTHING. I LOOKED UP RECALLS, BECAUSE IT FRIED MY BATTERY AS WELL, AND I SEE A RECALL ON SOME MODELS WITH THE 160 AMP ALTERNATOR, BUT NOT MINE BECAUSE IT IS 180 AMP. THIS MATTER NEEDS TO BE FURTHER INVESTIGATED, BECAUSE I HAVE HAD AN ALTERNATOR GO OUT BEFORE ON OTHER VEHICLES, BUT THERE ARE WARNING SIGNS, AND THERE WERE NONE WHICH WOULD LEAD ME TO BELIEVE THERE IS A FAULTY DEVICE OR HOOK UP. TH8S IS COSTING ME ALMOST $1000, WHICH AS A MILITARY SPOUSE WITH 2 CHILDREN AND A DEPLOYED HUSBAND WE DO NOT HAVE FOR SOME ERRONEOUS PART.
Electrical system, Aug 5, 2017, crash
ALTERNATOR SHORT, SERIOUS SUDDEN LOSS OF ALL ELECTRICAL AND ENGINE CONTROL. SERIOUS SAFETY ISSUE THAT COULD HAVE POTENTIALLY CAUSED FATAL CRASH.
Electrical system, Aug 3, 2017
FAILED ALTERNATOR ALTERNATOR FAILED AND THE CAR STALLED AND WENT DEAD ON A ROAD. COULD NOT RESTART THE CAR AND WAS BLOCKING TRAFFIC. THIS IS VERY UNSAFE CONDITION.
Electrical system, Aug 2, 2017, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE BATTERY LIGHT SUDDENLY ILLUMINATED AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR HAD OVERHEATED AND CAUSING DAMAGE TO THE PCM AND BATTERY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 60,000.
Electrical system, Aug 2, 2017
DRIVING LOCALLY AND ALL OF A SUDDEN A WHIZZING SOUND FROM UNDER HOOD. I PULLED OVER NOISE STOPPED. CONTINUED DRIVING ON 40MPH ROAD AND BATTERY LIGHT CAME ON, RPM INDICATOR ERRATIC. NOT TOO FAR FROM HOME AN ELECTRICAL FIRE SMELL COMING FROM UNDER HOOD. MADE IT HOME SAFELY. CALLED DODGE DEALERSHIP TO CHECK ABOUT RECALL, SPECIFICALLY THE 2015 ALTERNATOR RECALL TO SEE IF SOMEHOW MY VEHICLE WAS MISSED ON THAT RECALL. VIN WAS NOT INCLUDED SO TOOK TO MECHANIC. HE HAS HAD AN EXTREMELY TIME CONSUMING AND COSTLY FEW DAYS TRYING TO REPAIR. SEEMED JUST LIKE THE ALTERNATOR NEEDED REPLACING BUT THEN HE SAID BATTERY WAS DEAD. REPLACED WITH NEW BATTERY AND THAT WAS KILLED. HE CHARGED BATTERIES SEPARATELY AND THEY WERE FINE, SOON AS THEY WERE PUT INTO CAR THEY WERE QUICKLY DRAINED. HE SUSPECTED COMPUTER SYSTEM WAS SHOT. CALLED IN SPECIALIST TO CONFIRM. MEANWHILE I SEE THERE IS AN UPCOMING RECALL T36 FOR THIS EXACT SUDDEN ALTERNATOR FAILURE ISSUE (WHICH MINE SHOULD FALL UNDER) BUT NOTICES NOT GOING OUT UNTIL 8/24/17. ABSOLUTELY CRAZY!!! I'VE READ THE RECENT COMPLAINTS AND SOME PEOPLE WERE DRIVING WHEN THEIR WHOLE ELECTRICAL SYSTEM STOPPED WORKING AND CAR SHUT DOWN. I'M FORTUNATE ENOUGH THAT I WASN'T DRIVING WHILE MY COMPUTER SYSTEM FAILED AND ALSO LUCKY THAT I WAS CLOSE TO HOME WHEN SMELL STARTED, BECAUSE ACCORDING TO THE RECALL THESE ALTERNATORS CAN START FIRES. HOW CAN THEY ANNOUNCE THIS RECALL MID JULY BUT NOT NOTIFY AFFECTED CONSUMERS FOR 7 WEEKS? RIGHT NOW MY VIN IS STILL NOT LISTED UNDER ANY RECALL. IT MOST BETTER BE OR IT WILL BE HANDLED IN A LEGAL MANNER. SO FAR I HAVEN'T HAD MY PRIMARY VEHICLE FOR 3 DAYS, AND IS GOING TO BE AT LEAST 2-3 MORE. NOT TO MENTION THE THOUSANDS THAT I HAVE TO COME UP WITH FOR PARTS, HOURS WORTH OF LABOR, AND SPECIALIST TO REPROGRAM NEW COMPUTER.
Electrical system, Air bags, Aug 1, 2017, fire
DRIVING DOWN THE HIGHWAY BATTERY LIGHT CAME ON. REPLACED BATTERY. RESUMED TRIP, STARTED SMELLING SOMETHING BURNING. BLUETOOTH TURNED OFF, RADIO SHUT OFF, A/C SHUT OFF (ALL AS I'M TRYING TO GET OFF HIGHWAY), SMOKE BEGINS POURING OUT OF AIR VENTS, EVERYTHING SHUTS OFF. HAD TO GET VEHICLE TOWED. IT IS SITTING, AS I AM TRYING TO FIND OUT IF IT IS INCLUDED IN T36 RECALL.
Electrical system, Aug 1, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, SEVERAL WARNING INDICATORS FLASHED AND A DINGING NOISE WAS HEARD. WHEN THE TRAFFIC LIGHT TURNED GREEN, THE CONTACT PROCEEDED TO DRIVE VERY SLOWLY. THE VEHICLE LOST ACCELERATION AND THE WARNING INDICATORS BEGAN FLASHING AGAIN. THE VEHICLE LOST STEERING ABILITY, AND THE RADIO AND AIR CONDITIONING SEIZED. THE CONTACT CALLED A TOW TRUCK AND THE VEHICLE WAS TOWED TO A GOODYEAR STORE IN HIGHLAND CITY, TEXAS WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED ON JULY 27, 2017 AND THE VEHICLE WAS TAKEN TO THE HUFFINES DODGE/CHRYSLER DEALER IN PLANO, TEXAS. THE DEALER DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED. THE VEHICLE WAS TOWED TO THE GOODYEAR SHOP IN HIGHLAND TEXAS FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Electrical system, Aug 1, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE INDICATED THAT THE SEAT BELTS WERE NOT BEING USED EVEN THOUGH ALL THE OCCUPANTS WERE WEARING THEIR SEAT BELTS. IN ADDITION, THE AIR CONDITIONER SUDDENLY FAILED AND BEGAN TO BLOW HOT AIR. THE CONTACT ATTEMPTED TO ROLL THE WINDOWS DOWN, BUT THEY FAILED TO MOVE. THERE WERE ALSO YELLOW WARNING INDICATORS ILLUMINATING, BUT THE CONTACT WAS UNSURE OF WHAT THEY WERE INDICATING. THE CONTACT PULLED THE VEHICLE OVER AND IT SUDDENLY POWERED OFF COMPLETELY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED HOME WHERE A CERTIFIED MECHANIC LOOKED AT THE VEHICLE AND DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Wheels, Aug 1, 2017
MICHELIN TIRES 265/60/R18 DRY ROT TIRE CHUNKING.THESE TIRES ARE THE ORIGINAL TIRES FROM THE PURCHASE OF THE 2012 DURANGO 35000 MILES WITH 65000 MILES WARRANTY MICHELIN REFUSES TO REPLACE THEM.WITHOUT ME PAYING 47 PERCENT OF THE COST.THE ISSUE IS THE TIRES ARE FAULTY I WILL BE PROVIDING PICTURES.I HAVE NEVER SEE THIS KIND OF ISSUE WITH ANY TIRE ON ANY OF MY OTHER CARS I HAVE OWNED MICHELIN NEED TO OWN UP TO THE FACT THE TIRES ARE FAULTY.I HAD THEM INSPECTED.THE REPORT WAS VERIFIED.THEY HAVE HAD SO MANY RECALLS ON OTHER BRANDS MINE ARE LATITUDE TOUR.I HOPE TO GET A RESOLUTION I CURRECNTLY HAVE THE SUV PARKED DUE INCIDENT THAT TOOK PLACE JULY 22 2017 DUE TO TIRE PRESSURE LOSS IMMEDITEYL WAS ABLE TO RETURN HOME AND JUST PARK IT.OTHERWISE IT WOULD HAVE A MAJOR ACCIDENT THANK YOU FOR ALLOWING ME TO SUBMIT THIS ISSUE AND LOOK FORWARD TO SOME KIND OF RESOLUTION.
Electrical system, Jul 31, 2017
SUDDENLY THE RED BATTERY LIGHT LIT UP. AS I WAS DRIVING HOME IT STATING GOING DEAD, WINDSHIEL WIPERS CAME ON, WOULD NOT ACELLRATE, DIED ON SIDE OF ROAD. JUMPED OFF, WENT A FEW FEET AND DIED AGAIN, REPLACED BATTERY STARTED DROVE GREAT AFTER A MIN IT STATRED ACTING UP, TOOK TO LOCAL DEALER, ALTERNATOR FRIED, FROM THE REPPORTS I AM HEARING THIS SHOULD BE A RECALL. TOM
Electrical system, Jul 26, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THE SEAT BELT AND BATTERY WARNING INDICATORS ILLUMINATED. LATER, THE CHECK ENGINE, TRACTION CONTROL, AND ABS WARNING INDICATORS ALSO ILLUMINATED. IN ADDITION, THE AIR CONDITION AND RADIO FAILED TO FUNCTION, AND THE WINDSHIELD WIPERS FUNCTIONED SLOWLY. WHILE EXITING THE HIGHWAY, THE POWER STEERING SEIZED AND MADE IT DIFFICULT TO MANEUVER. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO TURN THE STEERING WHEEL. ALSO, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT PLACED THE GEAR SHIFTER INTO PARK, BUT IT FAILED TO GO INTO NEUTRAL. THE CONTACT CALLED THE POLICE AND TWO OFFICERS ASSISTED IN PUSHING THE VEHICLE OFF THE RAMP INTO A PARKING LOT. THE CONTACT WAITED FOR HOURS THEN HAD THE VEHICLE JUMPSTARTED; HOWEVER, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE PARKING LOT OF SAM'S CLUB (1025 E BLACK HORSE PIKE, PLEASANTVILLE, NJ 08232). TWO DAYS LATER, THE CONTACT CALLED THE MOTOR WORLD DEALER LOCATED IN WILKES BARRE, PA 18702 AND WAS INFORMED THAT FIAT CHRYSLER WAS INITIATING A RECALL ON FAULTY ALTERNATORS. THE DEALER DID NOT KNOW IF THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND, IF THE VEHICLE SHOULD BE REPAIRED, THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIR, EVEN IF THE VIN WERE AFFECTED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Steering, Power train, Engine, Jul 18, 2017, crash
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT THE TUTTLE CLICK TOFTIN CHRYSLER DODGE JEEP RAM DEALER FOR TAKING A LONG TIME TO CRANK. AFTER UNKNOWN REPAIRS WERE PERFORMED, THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT STATED THAT THE FAILURE OCCURRED FREQUENTLY AND, IN ORDER TO RESTART THE VEHICLE, THE GEAR SHIFTER HAD TO BE PLACED IN NEUTRAL OR PARK. THE CONTACT RESTARTED THE VEHICLE AND IT BEGAN TO PULL TO THE RIGHT, VEERED OFF THE ROAD, AND CRASHED INTO A BRIDGE WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE SHIELD OVER THE WHEEL WELL DETACHED, AND THE FRONT PASSENGER SIDE TIRE, SPOILER, AND RIM WERE DAMAGED DUE TO THE CRASH. THE CONTACT TOOK THE VEHICLE BACK TO THE TUTTLE CLICK TOFTIN CHRYSLER DODGE JEEP RAM DEALER, BUT IT WAS NOT REPAIRED DUE TO THE REPAIRS BEING AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AUTHORIZED THE DEALER TO PROVIDE A SECOND REPAIR; HOWEVER, IT WAS NOT VERIFIED IF THE REPAIR WOULD BE FREE OF CHARGE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME AS OF YET. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Electrical system, Jul 16, 2017
HUSBAND THOUGHT THE LIGHTS SEEMED DIM WHEN WE WERE COMING HOME TONIGHT THEN THE BATTERY LIGHT WENT ON. ADVANCE AUTO WAS ABLE TO RUN THE DIAGNOSTIC AND SAID MY BATTERY SHOULD HAVE 700 COLD CRANKING AMPS BUT WAS REGISTERING 373 (OR SOMEWHERE CLOSE TO THAT) BUT IT WASN'T SHOWING ANYTHING FOR THE ALTERNATOR AFTER TWO TESTS. HUSBAND AND I HAD NOTICED A FUNNY SMELL IN THE ENGINE AFTER WE HAD GOTTEN HOME. WELL, WHEN I LEFT ADVANCE AUTO, THERE WAS A FUNNY BUZZING SOUND, MY INDICATOR WAS SAYING MY SEATBELT WAS UNBUCKLED WHEN IT WASN'T, MY TRACTION CONTROL, ABS BREAK LIGHT, AIRBAG LIGHT AND I DON'T KNOW WHAT ELSE STARTED COMING ON. THE BUZZING SOUND GOT WORSE SO I PULLED OVER TO A DAYCARE PARKING LOT FROM A WELL TRAVELED ROAD AND JUST AS I DID, THE CAR SHUT OFF AND SEEMED TO LOCK UP. EVERYTHING THAT SHOULD HAVE LIT UP WAS DARK. NO LIGHTS WHATSOEVER INSIDE OR OUT, AUTOMATIC DOOR LOCKS WON'T WORK, ETC. I CAN'T GET THE KEY OUT, I COULDN'T PUT IT IN NEUTRAL, BRAKE PETAL WOULDN'T GO DOWN...NOTHING. TOW TRUCK WAS CALLED TO TAKE MY CAR HOME UNTIL I COULD CONTACT REPAIR SHOP.
Electrical system, Jul 3, 2017
SUDDEN ELECTRICAL FAILURE WHILE DRIVING ON A CITY STREET. ALTERNATOR FAILED AT 62,000 MILES.
Electrical system, Jul 3, 2017
CHECK BATTERY LIGHT CAME ON, BATTERY LOST CHARGE, REPLACED BATTERY AND IT LOST CHARGE AGAIN BEFORE ABLE TO TEST ALTERNATOR. ALTERNATOR WAS RED HOT. WILL NEED NEW BATTERY AND ALTERNATOR. WAS A RECALL IN 2014 FOR ALTERNATOR AS WELL (APPEARS THAT RECALL WAS ALREADY DONE ON THIS CAR). CAR DIED AT INTERSECTION WAITING TO TURN.
Electrical system, Jun 26, 2017
THE BATTERY LIGHT INDICATOR ILLUMINATED IN THE DRIVER'S INFORMATION PANEL. WITHIN ANOTHER MINUTE THE DRIVERS SEAT BELT WARNING BEGAN CHIMING & FLASHING IN THE DISPLAY ALSO, EVEN THOUGH THE DRIVER'S SEATBELT WAS BUCKLED. AT THIS TIME ALL OF THE INDICATORS IN THE DRIVER'S INFORMATION PANEL BEGAN SPORADICALLY FLASHING. WITHIN THE NEXT FEW MINUTES, THE POWER STEERING STOPPED WORKING & THE CAR SHUT COMPLETELY DOWN. I HAD THE VEHICLE TOWED TO A MECHANICS SHOP. THERE, THEY REPLACED THE BATTERY & ALTERNATOR. UPON REPLACING THE PARTS, THE MECHANIC LISTED "MORE ISSUES EXIST, VEHICLE STILL DOES NOT STAY RUNNING. POSSIBLE ISSUE WITH ECM AND/OR CAC". THE MECHANIC ALSO POINTED OUT TO ME SAFETY RECALL P60/NHTSA WHICH WAS FOR A 2012 DODGE DURANGO (SAME MODEL YEAR AS MINE). WHEN I CONTACTED THE DODGE DEALER ABOUT THIS RECALL, HE INSTRUCTED ME THAT IT WAS ONLY FOR THE 160 AMP ALTERNATOR. MINE CONTAINED THE 180 AMP ALTERNATOR & WAS BUILT ABOUT A MONTH BEFORE THE RECALLED VEHICLES. HOWEVER, BOTH THE 160 AMP & THE 180 AMP ALTERNATOR SEEM TO SUFFER FROM THE SAME PROBLEMS. WITH ONLY A SHORT CHECK OF THE INTERNET, I WAS ABLE TO IDENTIFY OVER 100 CASES OF 180 AMP DODGE DURANGO SUDDENLY LOSING POWER WHILE BEING DRIVEN & CAUSING CATASTROPHIC ELECTRICAL FAILURE; SOME TRAVELING AS FAST AS 40-50 MPH. LUCKY FOR ME, I WAS ONLY GOING 10-15 MPH WITHIN THE CITY LIMITS OF BLOOMINGTON, ILLINOIS. ALTHOUGH IT WAS AROUND A CURVE THE ISSUE BEGAN WHILE I WAS DRIVING STRAIGHT ON A 6 LANE BYPASS DRIVING BETWEEN 40-45 MPH. I CAN NOT BEGIN TO EXPLAIN HOW UNBELIEVABLY FRUSTRATING IT IS FOR THE AUTOMAKER TO DENY THEIR CULPABILITY ON AN ISSUE THAT IS PUTTING THOUSANDS OF FAMILIES IN GRAVE DANGER & EQUALLY AS DISAPPOINTING TO FORCE THEIR OWN CUSTOMERS TO FOOT THE BILL FOR THEIR OWN CARELESS MISTAKE.
Electrical system, Jun 21, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, EVERY INDICATOR ON THE INSTRUMENT PANEL ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY, THE POWER STEERING FAILED, AND THE VEHICLE STALLED AND LOST ALL POWER. THE VEHICLE WAS TOWED TO CROSSROADS CHRYSLER JEEP DODGE RAM (4510 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD NEED TO PAY OUT OF POCKET BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Electrical system, Jun 21, 2017
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ON SEVERAL OCCASIONS, THE VEHICLE STALLED IMMEDIATELY AFTER STARTING. THE CONTACT STATED THAT THE VEHICLE WOULD START UP AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN ON SEVERAL OCCASIONS TO SEVERAL INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT ALSO STATED THAT ADDY'S HARBOR DODGE INC, LOCATED AT 4849 HIGHWAY 501, MYRTLE BEACH SC, 25979, DIAGNOSED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE BEING SIMULTANEOUSLY DEPRESSED. THE CONTACT WAS INFORMED BY THE INDEPENDENT MECHANIC THAT THE CX5 MODULE IN THE VEHICLE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE WITH HAVING THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Power train, Jun 13, 2017
WHILE DRIVING DOWN A RESIDENTIAL STREET THE VEHICLE JUMPED INTO 4TH GEAR. I WAS GOING ABOUT 10 MPH BECAUSE I WAS APPROACHING A STOP SIGN. AFTER I STOPPED I PROCEEDED TO TAKE OFF AND THE VEHICLE HESITATED. ONCE IT STARTED TO MOVE I NOTICED THE VEHICLE JERKED A LITTLE AND MOVED REALLY SLOW BUT THE RPM WAS REALLY HIGH. I PARKED THE VEHICLE AND HAD IT TOWED TO A DODGE SHOP NEAR MY HOUSE. THEY DID A DIAGNOSTIC TEST AND TOLD ME THEY HAD TO CHANGE THE SHIFT SOLENOID PACK IN THE TRANSMISSION. I AGREED TO THE REPAIR AND PAID $639.65 FOR THE REPAIR TO BE DONE. THIS IS THE 2ND TIME I HAVE HAD THIS REPAIR DONE WITHIN A YEAR.
Power train, Jun 13, 2017
AS I WAS DRIVING DOWN A CITY STREET I APPROACHED A STOP LIGHT AND CAME TO A COMPLETE STOP. ONCE THE LIGHT TURNED GREEN I PROCEEDED TO GO.I NOTICED THE VEHICLE HESITATED TO TAKE OFF AND LOOKED DOWN AND REALIZED THE VEHICLE WAS IN 4TH GEAR. THIS IS THE 3RD TIME I HAVE HAD THIS ISSUE AND EACH TIME I HAVE HAD TO PAY OUT OF POCKET TO GET MY VEHICLE FIXED. I HAVE REPLACED THE SHIFT SOLENOID PACK 3 TIMES AND REPLACED THE TRANSMISSION ONCE. THE DEALERSHIP TOLD ME THAT BECAUSE I LAST HAD THIS SERVICE DONE 2 WEEKS AGO THEY WILL COVER THE PARTS BUT I HAVE TO PAY FOR THE LABOR.
Electrical system, Jun 12, 2017
DRIVING 50MPH WITH MY FAMILY WHEN THE VEHICLE COMPLETELY SHUT DOWN AND I LOST CONTROL OF THE VEHICLE. LUCKILY WE WERE ABLE TO STOP ON THE SIDE OF THE ROAD.
Electrical system, May 28, 2017
AS VEHICLE WAS BEING PARKED IN DRIVE WAY CHECK ENGINE LIGHT CAME ON. AS DRIVER WALKED PAST VEHICLE ON THE WAY IN HOUSE HE SMELLED SOMETHING SO POPPED HOOD AND NOTICED SMOKE COMING FROM WHAT APPEARS TO BE ALTERNATOR AND NOTICED BURN MARKS. POWER SEEMED TO BE GONE AS REMOTE WOULD NOT WORK TO LOCK DOORS. ROADSIDE ASSISTANCE CAME AND WHEN HE CONNECTED A LITTLE BATTERY PACK TYPE THING TO BATTERY TO TRY AND CHARGE THERE WERE SPARKS. WHEN HE ATTACHED JUMPER CABLES, THEY GOT FRIED TO THE POINT THE HANDLE WAS SEPARATED FROM THE CABLE AND JUST SHORT OF CATCHING FIRE BUT THE OTHER CAR WAS TURNED OFF TO AVOID THE FIRE. TRUCK WAS TOWED TO SHOP. THEY SAID THEY COULD NOT GET CAR TO EVEN JUMP OR START USING BATTERY PACK AND WHEN THEY REPLACED THE BATTERY ALL TOGETHER WHATEVER THE ISSUE IS FRIED THAT BATTERY. AGAIN WAS ABLE TO SMELL SOMETHING. WAS ADVISED IT APPEARS TO BE ASSOCIATED WITH THE WIRING. ON 5/10 CAR WAS TAKEN TO DODGE DEALER FOR CHECK ENGINE LIGHT AND WAS TOLD FUEL PUMP WAS ISSUE SINCE RELAY HAD BEEN PREVIOUSLY REPLACED AS PART OF RECALL BUT WHEN THEY TOOK RELAY OFF THEY FOUND BURN MARKS ON IT AS WELL AND REPLACED IT.
Electrical system, May 25, 2017
WHILE DRIVING, THE ALTERNATOR FAILED CAUSING A NEAR CRASH WITH MYSELF, MY DAUGHTER, AND TWO GRANDDAUGHTERS IN THE VEHICLE. I NEVER RECEIVED A RECALL NOTICE FOR THIS ISSUE, BUT HAVE NEVER HEARD OF AN FAILED ALTERNATOR ACTUALLY SHUTTING DOWN A CAR WHILE DRIVING! WITH A LITTLE RESEARCH I FOUND THAT THERE IS, IN FACT, A RECALL FOR THIS EXACT ISSUE, ON THIS YEAR VEHICLE, AND YET SOMEHOW MY VIN IS NOT INCLUDED IN THE RECALL?? IT'S A $1700 REPAIR. . BESIDES THE EXPENSE, IT'S A HUGE SAFETY ISSUE. MY ALTERNATOR FAILED, EXACTLY AS WARNED IN THE RECALL -- THE REPAIR SHOULD NOT BE AT MY EXPENSE. THIS IS NOT OK!
Steering, Vehicle speed control, Engine, May 9, 2017
AS I TURNED RIGHT, THE VEHICLE ONCE AGAIN STALLED. THE ENGINE TURNED OFF, BUT ALL THE ELECTRICAL SYSTEMS CONTINUED TO WORK. I PLACED MY FOOT ON THE GAS TO DEMONSTRATE THAT IT WOULD NOT MOVE WHILE THE VEHICLE WAS STILL IN DRIVE. THEN I DID THE SAME WITH THE BREAK TO DEMONSTRATE THAT IT WOULDN'T RESPOND. I PUT THE VEHICLE IN PARK WITH MY FOOT ON THE BRAKE AND THE VEHICLE RESTARTED. MY CHILDREN WERE IN THE VEHICLE AND MY OLDEST SON RECORDED UNTIL WE REACHED THE INTENDED STOPPING POINT. THE MILEAGE ON THE VEHICLE WAS 94,624. THE VEHICLE HAD A TRIGGER BOX / FLIGHT RECORDER, BUT IT QUIT FUNCTIONING THE PREVIOUS WEEK WHEN THE CAR ALSO STOPPED LAST WEEK.