2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, May 6, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Electrical system, May 5, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO THE DEALER WHERE THE BATTERY WAS REPLACED. MOST RECENTLY, THE FAILURE RECURRED BUT THE BATTERY WAS JUMPED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000...UPDATED 05-27-15 *BF
Engine, Apr 29, 2015, crash
OCTOBER 15, 2014 I WAS DRIVING MY 2012 DODGE DURANGO CREW TO WORK. WHILE DRIVING MY ENGINE COMPLETELY FAILED WITHOUT WARNING, CAUSING ME TO DRIFT INTO A CONCRETE RETAINING WALL. MY CAR IMMEDIATELY WENT TO THE BODY SHOP AND WAS INSPECTED BY MY GEICO INSURANCE. THE DAMAGE TOTALED $5500, $500 OF WHICH WAS MY DEDUCTIBLE. UNFORTUNATELY, A PART NEEDED TO REPAIR THE BODY WAS UNAVAILABLE, SO I WAS TOLD I WOULD NEED TO DRIVE THE CAR FOR AN ESTIMATED 3 MONTHS UNTIL THE PART WAS AVAILABLE FROM DODGE. I WAS CLEARLY UNCOMFORTABLE DRIVING THE CAR BECAUSE I KNEW IT MALFUNCTIONED. I TOOK THE CAR DIRECTLY FROM THE BODY SHOP TO MY LOCAL DODGE DEALERSHIP. PLEASE NOTE ***GEICO INSURANCE DEEMED THE CAR "SAFE TO DRIVE" AND REFUSED TO GIVE ME A RENTAL. I TOOK THE DURANGO TO THE DEALERSHIP AND THEY KEPT IT FOR 24 HOURS AND DISMISSED ME TELLING ME NOTHING WAS WRONG WITH THE CAR. NEITHER MY HUSBAND NOR I WERE SATISFIED BECAUSE IN MY 17 YEARS OF DRIVING I HAVE NEVER BEEN IN A CAR ACCIDENT AND KNEW SOMETHING WAS DEFECTIVE. SINCE THEN, I HAVE STARTED THE CAR A HANDFUL OF TIMES, AND IT WILL IMMEDIATELY SHUT DOWN. I JUST RECEIVED THE SAFETY RECALL NUMBER R09/NHTSA 14V-115. THIS SAFETY RECALL RELATES EXACTLY TO WHAT HAPPENED TO MY DURANGO. I HAVE SMALL CHILDREN THAT I DRIVE WITH IN THIS CAR, REFUSE TO GET ON ANY HIGHWAY WITH IT FOR FEAR OF IT SHUTTING DOWN AT 70 MPH, AND CHRYSLER REFUSES TO CORRECT THE ISSUE. I HAVE PROOF OF THE $5500 IN REPAIRS, I HAVE PROOF OF THE $500 I SPENT ON MY DEDUCTIBLE, I HAVE PROOF THAT I TOOK IT TOOK A DODGE DEALERSHIP, AND I HAVE PROOF THAT MY CAR INSURANCE RATE HAS DRAMATICALLY INCREASED BECAUSE OF THIS CLAIM. I'M STUCK WITH AN UNSAFE VEHICLE, NO ONE ACCEPTING BLAME, INCREASED INSURANCE RATE, $500 LESS IN MY BANK ACCOUNT, AND A CAR THAT IN GOOD CONSCIENCE I CAN'T RE-SELL. I WOULD GREATLY APPRECIATE ANY DIRECTION TO GET THIS INJUSTICE FINALLY SOLVED. SINCERE THANKS. *TR
Electrical system, Apr 28, 2015
UPON OPENING MY TRUCK USING THE BUTTON ON MY KEYLESS ENTRY, THE TAILGATE DOOR WHEN SLOWLY UP JUST LIKE NORMAL. MY MOTHER WENT TO PUT SOMETHING IN THE TRUCK AND THE TRUNK DOOR SLAMMED DOWN ON HER HEAD AND NECK AREA. I WANTED TO SEE IF THIS WAS JUST ONE TIME, SO I TRIED TO OPEN IT AGAIN, THIS TIME JUST BY PULLING UP ON THE HANDLE, AND THE SAME THING HAPPENED!! I TOOK VIDEO OF THE "FAULTY" DOOR AS WELL. MY MOTHER IS FINE, BUT IF THAT WERE MY 4 YEAR OLD DAUGHTER, IT WOULDN'T BE THE SAME AT ALL!!! TALKED TO CHRYSLER AND THIS WAS A "FREAK ACCIDENT" AND TOLD ME IT WASN'T A SAFETY ISSUE EITHER SO I WOULD HAVE TO PAY FOR IT!!!! WORST CAR BUYING EXPERIENCE EVER! *TR
Tires, Equipment, Apr 27, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Fuel/propulsion system, Apr 27, 2015
R09/NHTSA 14V-115 PARTS NOT AVAILABLE UNTIL SEPT - NOTICE STATES THAT FUEL PUMP COULD FAIL AND CAR WILL STALL. I DRIVE KIDS AROUND ALL DAY AND DO NOT NEED THE ADDED STRESS OF WONDERING IF MY CAR IS GOING TO FAIL IN THE MIDDLE OF TRAFFIC. ITS RIDICULOUS TO EXPECT PEOPLE TO WAIT 6 MONTHS TO GET A VEHICLE FIXED. THIS IS THE THIRD RECALL ON THE VEHICLE FOR PARTS FAILING - IN MY OPINION THAT SPEAKS VOLUMES TOWARD THE QUALITY OF VEHICLE DODGE PROVIDES, NOT TO MENTION THE POOR SERVICE OF NOT GETTING THE RIGHT PARTS OUT TO FIX A POTENTIALLY DANGEROUS PROBLEM. SERIOUSLY....WHY SEND OUT NOTICES IF THERE ARE NO PLANS TO FIX AN ISSUE FOR 6 MONTHS. I'LL NEVER BUY ANOTHER DODGE, THIS IS MY FIRST AND LAST - I'VE OWNED CHEVROLET ALL MY LIFE AND NEVER HAD THIS MANY PROBLEMS. *TR
Fuel system, Gasoline, Apr 23, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DEPRESSING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE ACCELERATOR PEDAL REQUIRED BEING DEPRESSED IN ORDER TO START. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 7/14/15*CN
Electrical system, Engine, Apr 14, 2015
FIRST INCIDENT: I DROVE ABOUT 80 MILES OUT OF TOWN. ONCE I MADE IT TO MY DESTINATION I RETURNED TO MY TRUCK TO FIND OUT THAT THE DOORS WOULDN'T UNLOCK. I WAS ABLE TO TAKE THE KEY OUT OF THE REMOTE TO OPEN THE DOOR. MY TRUCK WOULDN'T START. IT WAS TOWED TO THE NEAREST DODGE DEALER. I FOUND OUT THAT THE ALTERNATOR HAD A RECALL AND I WAS EXPERIENCING A KNOWN PROBLEM. I HAD TO PURCHASE A NEW BATTERY AND THEY REPLACED THE ALTERNATOR. I DROVE 5 MINUTES AWAY FROM THE DEALERSHIP AND MY TRUCK STARTED TO SHUT DOWN ON THE HIGHWAY. THE SENSOR LIGHTS STARTED COMING ON FOR THE BATTERY, BREAKS, ETC. AND THE WINDSHIELD WIPERS CAME ON. AFTER ABOUT A MINUTE LATER MY TRUCK COMPLETELY SHUT DOWN. IT IS BACK AT THE DEALERSHIP AND I'M WAITING FOR SOLUTION. *TR
Electrical system, Service brakes, Apr 1, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Electrical system, Mar 25, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Mar 23, 2015, crash
I WAS DRIVING THIS MORNING,APPROXIMATELY 7:40 AM. I WAS COMING UP TO A RED LIGHT AND MY BRAKES WOULD NOT WORK. I PUSHED ON THE BRAKES AND NOTHING. IT SLID INTO ANOTHER CAR. THE FRONT OF MY CAR IS DAMAGED. THERE WAS A RECALL ON MY BRAKE BOOSTER; I HAD MY CAR SERVICED MONTHS AGO. I CALLED THE TECHNICIAN TODAY AND HE STATED THAT HE JUST PUT FOAM ON IT. *TR
Power train, Electrical system, Fuel/propulsion system, Mar 21, 2015
DRIVING NORMALLY FOR ABOUT AN HOUR. MADE 10 MINUTE STOP. CAME OUT AND CAR WOULD NOT FIRE. CRANKED FOR 20 SECONDS TWICE AND NOTHING. WAITED 5 MINUTES AND IT STARTED. WENT TO PULL OUT INTO TRAFFIC AND IT STALLED. CRANKED AGAIN, NOTHING. THEN STARTED. IT HAPPENED AGAIN 2 DAYS LATER. TOOK TO DEALER AND THEY SAID IT WAS A FAULTY TIPM AND NOT COVERED BY WARRANTY. *TR
Electrical system, Mar 17, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Fuel/propulsion system, Mar 6, 2015
WHEN TRY TO START CAR. THE STARTER HUNG UP AND WOULDN'T START. STARTER KEPT TURNING OVER BUT WOULD NOT START. LIKE VEHICLE WAS NOT GETTING ANY FUEL TO ENGINE. HAS DONE THIS 7 TIMES SINCE DEC 2014. *TR
Fuel/propulsion system, Mar 6, 2015
VEHICLE FAILS TO START PROPERLY. UPON STARTING, VEHICLE GETS STUCK IN TURNOVER MODE. VEHICLE STARTS AND SHUTS OFF WITHIN SECONDS. VEHICLE IS DIFFICULT TO START. VEHICLE IS NOT INCLUDED IN RECENT RECALL OF FUEL PUMP RELAY. *TR
Electrical system, Engine, Feb 25, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL REMEDY WAS NOT EFFECTIVE. THE CONTACT STATED THAT WHILE DRIVING INTO A PARKING SPACE, THE ENGINE WARNING LIGHT ILLUMINATED AND AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,800.
Electrical system, Feb 25, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Electrical system, Feb 25, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE FAILED TO RESTART AND THE VEHICLE WAS TOWED TO THE DEALER WHERE THE ALTERNATOR WAS REPLACED. THE FAILURE RECURRED THE SAME DAY THE REPAIR WAS PERFORMED. AN ADDITIONAL REPAIR WAS PERFORMED AND THE DEALER REPLACED THE ALTERNATOR CONNECTOR. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Electrical system, Service brakes, Feb 24, 2015
TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Feb 20, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT DURING INCLEMENT WEATHER CONDITIONS, THE BRAKE PEDAL FAILED TO RESPOND WHEN DEPRESSED SEVERAL TIMES. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS EXTREMELY HARD TO DEPRESS WHEN APPROACHING A STOP. THE VEHICLE WAS TAKEN TO THE DEALER ON OVER FIVE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Electrical system, Exterior lighting, Feb 19, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 29 MPH, THE VEHICLE FAILED TO ACCELERATE PAST 29 MPH. IN ADDITION, THE PASSENGER SIDE TURN SIGNAL AND THE DRIVER SIDE TAIL LIGHT INTERMITTENTLY OPERATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FAILURE WAS DUE TO COLD WEATHER AND NO REPAIRS WERE NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Service brakes, Feb 16, 2015
MY WIFE AND MOTHER-IN-LAW WHERE LEAVING THE HOUSE WHEN MY WIFE WENT TO USE THE BRAKES SHE HAD TO PRESS WITH TWO FEET TO GET THE BRAKES TO STOP THE CAR. SHE REPORTED HEARING AIR WHEN SHE DEPRESSED THE BRAKES. I SENT THE CAR TO DARCARS IN SILVER SPRING MD FOR THE RECALL AND I TOLD THEM WHAT HAD HAPPENED. THEY TOLD ME THE PROBLEM DID NOT OCCUR WHEN THEY TRIED IT AND DID THE BRAKE BOOSTER RECALL ON FEBRUARY 3RD. ON FEBRUARY 13 LEAVING THE HOUSE FOR WORK THE BRAKES WERE VERY HARD TO WORK TO GET THE CAR TO STOP. THE BRAKE BOOSTER HAD GONE OUT AGAIN. BOTH TIMES WERE WHEN THE TEMPERATURE OUTSIDE WAS WELL BELOW FREEZING. I AM DROPPING IT OFF TODAY AGAIN, MY PROBLEM IS IF THE BRAKES DON'T FAIL THEY WILL TRY TO GIVE THE CAR BACK TO ME AND FROM BEING TOLD IT HAD ALREADY HAD HAPPENED I WOULD THINK THEY WOULD KNOW THE BRAKE BOOSTER HAS BEEN DAMAGED AND WOULD HAVE CHANGED IT OUT INSTEAD OF PUTTING MYSELF AND FAMILY BACK INTO A CAR THAT IS NOT SAFE TO BE ON THE ROAD. *TR
Electrical system, Feb 11, 2015
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. UPDATED 5/11/15*CN UPDATED 05/14/15*JB
Visibility, Feb 4, 2015
SINCE THE VEHICLE WAS PURCHASED IN 2012 THE AIR CONDITIONING DOES NOT ACTUALLY COOL WHEN THE REMOTE START IS USED. WE LIVE IN ARIZONA WHERE AMBIENT AIR TEMPERATURE IS OVER 110 DEGREES FAHRENHEIT, AND HAS BEEN SEEN IN THE 130S, 4 MONTHS A YEAR. I HAVE USED A THERMOCOUPLE TO MEASURE INTERIOR TEMPERATURE OF THE DURANGO AND I HAVE SEEN IT UP TO 160 DEGREES FAHRENHEIT. HAVING 2 YOUNG CHILDREN THE AIR CONDITIONING NOT OPERATING WHEN THE REMOTE START IS UTILIZED IS NOT ACCEPTABLE, WHETHER IT IS LEAVING A STORE OR AT THE HOUSE. CHILDREN ARE SUSCEPTIBLE TO DEHYDRATION AND HEAT STROKE MORE EASILY THAN ADULTS, THEREFORE EXPOSING YOUR CHILD FOR JUST A FEW MINUTES IS DANGEROUS. WE HAVE NOTIFIED THE DEALERSHIP ON MULTIPLE OCCASIONS WHEN IT IS IN FOR SERVICING. THEY HAVE YET TO PROVIDE A SOLUTION AND THEY STATED THERE WOULD BE A COMPUTER UPDATE TO REPAIR THIS. IF THERE IS NOT A REPAIR PRIOR TO THIS SUMMER WE WILL BE TAKING LEGAL ACTION AGAINST THE DEALERSHIP OR DODGE MOTOR COMPANY. *TR
Electrical system, Feb 4, 2015
SINCE THE VEHICLE WAS PURCHASED IN 2012 THE AIR CONDITIONING DOES NOT ACTUALLY COOL WHEN THE REMOTE START IS USED. WE LIVE IN ARIZONA WHERE AMBIENT AIR TEMPERATURE IS OVER 110 DEGREES FAHRENHEIT, AND HAS BEEN SEEN IN THE 130S, 4 MONTHS A YEAR. I HAVE USED A THERMOCOUPLE TO MEASURE INTERIOR TEMPERATURE OF THE DURANGO AND I HAVE SEEN IT UP TO 160 DEGREES FAHRENHEIT. HAVING 2 YOUNG CHILDREN THE AIR CONDITIONING NOT OPERATING WHEN THE REMOTE START IS UTILIZED IS NOT ACCEPTABLE, WHETHER IT IS LEAVING A STORE OR AT THE HOUSE. CHILDREN ARE SUSCEPTIBLE TO DEHYDRATION AND HEAT STROKE MORE EASILY THAN ADULTS, THEREFORE EXPOSING YOUR CHILD FOR JUST A FEW MINUTES IS DANGEROUS. WE HAVE NOTIFIED THE DEALERSHIP ON MULTIPLE OCCASIONS WHEN IT IS IN FOR SERVICING. THEY HAVE YET TO PROVIDE A SOLUTION AND THEY STATED THERE WOULD BE A COMPUTER UPDATE TO REPAIR THIS. IF THERE IS NOT A REPAIR PRIOR TO THIS SUMMER WE WILL BE TAKING LEGAL ACTION AGAINST THE DEALERSHIP OR DODGE MOTOR COMPANY. *TR