2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Fuel system, Gasoline, Electrical system, Engine, Apr 1, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. AFTER THE VEHICLE WAS RESTARTED, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SPORT CHRYSLER JEEP DODGE LOCATED AT 200 E. CHESTNUT ST, FORT BRAGG, CA 95437, WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS FAULTY. THE FUEL PUMP RELAY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,300.
Electrical system, Mar 31, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLETON'S MID RIVERS CHRYSLER DODGE JEEP RAM (44951 VETERANS MEMORIAL PKWY, SAINT PETERS, MO 63376, (636) 242-1471) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Mar 19, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO DAN WELLE CHEVROLET BUICK CHRYSLER DODGE JEEP RAM (1505 MAIN ST S, SAUK CENTRE, MN 56378) FOR THE RECALL REPAIR HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT INFORMED THE DEALER OF THE FAILURE AND THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Other or unspecified, Mar 13, 2021
SATELLITE RADIO/CD PLAYER SOUNDS GOES IN AND OUT, REGULAR FM/AM DOES NOT WORK AND THIS IS THE SECOND TIME GETTING IT FIXED
Engine, Mar 12, 2021
MISFIRE CYLINDER 2 CODE WON'T GO AWAY EVEN AFTER CHANGING SPARK PLUGS AND COIL PACK
Electrical system, Engine, Lane departure, Mar 11, 2021
MY WIFE WAS DRIVING HER 2012 DURANGO AND THE BATTERY LIGHT CAME ON AND BLIND SPOT WARNING WAS GOING OFF. THE ENGINE STARTED MAKING A LOUD NOISE. SHE WAS 2 MILES FROM HOME, SO I TOLD HER TO DRIVE HOME AND TAKE MY TRUCK. WHEN I GOT HOME I INVESTIGATED THE ISSUE. WITHIN 1 MINUTE OF ME IDLING THE ENGINE TO LISTEN FOR WHERE NOISE THE ALTERNATOR STARTED SMOKING AND INTERNAL WERE GLOWING RED.
Engine, Mar 8, 2021
CHECK ENGINE LIGHT CAME ON. CODE FOR CYLINDER 2 MISFIRE. I'VE CHANGED THE COIL PACKS AND SPARK PLUGS. A DAY LATER LIGHT CAME BACK ON FOR SAME CODE.
Electrical system, Exterior lighting, Engine, Mar 4, 2021
WHILE MY WIFE WAS DRIVING THE DURANGO THE BATTERY LIGHT CAME ON. SOON AFTER THE BATTERY LIGHT CAME ON EVERYTHING SHUT OFF. WEREN'T ABLE TO START IT OR DO ANYTHING. CHECKED TO SEE IF MY VEHICLE WAS ONE WITH AN ALTERNATOR RECALL AND IT ISN'T. REPLACED THE ALTERNATOR TWICE A NEW BATTERY AND STILL CAN'T DRIVE THE VEHICLE BECAUSE THE PUT THE VOLTAGE REGULATOR IN THE PCM AND I GUESS WHEN IT ALL SHUT DOWN ON MY WIFE IT MESSED THAT UP. SHE WAS IN MOTION WHILE THE LIGHT CAME ON AND WAS DRIVING ON A CITY STREET BUT LUCKILY SHE WASN'T FAR FROM HOME.
Electrical system, Mar 2, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO FREELAND CHRYSLER DODGE JEEP RAM (5800 CROSSINGS BLVD, ANTIOCH, TN 37013) HOWEVER, THE VEHICLE WAS NOT REPAIRED BECAUSE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT DEALERS WERE RECEIVING A LIMITED AMOUNT OF PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Mar 1, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE START TO LOSE POWER CAUSING SEVERAL ELECTRICAL ISSUES. THE CONTACT BELIEVED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE CHECK ENGINE LIGHT AND BATTERY LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EAST HILLS CHRYSLER JEEP DODGE RAM SRT (2300 NORTHERN BLVD, GREENVALE, NY 11548) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ALTERNATOR AND BATTERY WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT RECALLS WERE VIN SPECIFIC. THE FAILURE MILEAGE WAS APPROXIMATELY 165,400.
Suspension, Feb 27, 2021
WE PUT OUR DURANGO AWAY EACH WINTER AND DOESN'T GET DRIVEN UNTIL WE BRING IT OUT IN THE SPRING. 2 YEARS AGO I PULLED IT OUT IN THE SPRING. I FOUND 2 OIL PUDDLES WHERE THE REAR WHEELS SAT. ALL THE OIL HAD LEAKED OUT OF THE REAR SHOCKS. I HAD THEM REPLACED BY MY MECHANIC AT A COST OF $450 EACH, USING DODGE ORIGINAL PARTS. I WENT INTO OUR GARAGE A WEEK AGO (FEB 18TH 2021) AND FOUND THE LEFT REAR SHOCK HAD LET GO AGAIN, ANOTHER PUDDLE ON THE GARAGE FLOOR. IF THESE LET GO WHEN YOU ARE DRIVING, THE VEHICLE BOUNCES VIOLENTLY. I KNOW THIS BECAUSE I HAVE DRIVEN IT THAT WAY FOR ABOUT 10 MILES TO OUR MECHANIC, I HAD ALL I COULD DO TO HANG ONTO IT.
Electrical system, Feb 12, 2021, fire
I HAD JUST MADE IT THROUGH AN INTERSECTION AND WAS A FEW MILES FROM HOME. SOMETHING SMELLED A LITTLE "HOT" EVEN THOUGH I DIDN'T HAVE THE RADIO, HEAT OR ANY EXTRA CONTROLS. SUDDENLY, ALL OF THE LIGHTS ON THE DASH BEGAN FLASHING AT ME AND I BEGAN LOSING POWER OF THE VEHICLE. I COULDN'T EVEN PUT MY WINDOWS UP. I PULLED TO THE SIDE AS FAST AS I COULD BEFORE LOSING ALL POWER, INCLUDING MY BLINKERS TO WARN OTHER CARS. I HAD TO CALL AAA FOR A TOW AND THEY HAD TO USE A BYPASS TO GET THE CAR IN NEUTRAL TO EVEN TOW IT. THEY ATTEMPTED TO CHARGE THE CAR AND THE CHARGING PACK GOT EXTREMELY HOT AS IF IT WAS GOING TO CATCH FIRE TO THE POINT HE HAD TO DISCONNECT IT. MEANWHILE, A LOCAL FIRE DEPARTMENT CREW WAS RETURNING TO THEIR STATION WITH AN AMBULANCE AND STOPPED TO HELP SLOW DOWN TRAFFIC ON THE BUSY ROAD. ONE OF THE FIREMAN NOTICED SPARKS COMING FROM THE ALTERNATOR AREA. THAT'S WHEN EVERYTHING WAS DISCONNECTED AND TOWED FOR REPAIRS. FAST FORWARD, THE ALTERNATOR AND BATTERY WERE REPLACED AND THE VEHICLE IS STILL NOT FUNCTIONING. THE MECHANIC HAS NOT BEEN ABLE TO GET THE CAR RUNNING AGAIN.
Fuel/propulsion system, Feb 3, 2021
DODGE HAS ISSUES A RECALL TO THE FUEL PUMP RELAY. IN THE RECALL LETTER IS STATES "A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING". I'VE CALLED THE DEALER AND TOLD THE RECALL PARTS ARE ON BACKORDER AND WOULD ARRIVE IN 2-3 WKS. I CALLED, THE PARTS ARE RESTRICTED MEANING THEY ARE ONLY SHIPPING 1 PART PER DEALER PER WEEK AND TALKING TO THE PARTS MANAGER MY CAR WILL NOT RECEIVE IT'S RECALL PARTS FOR MONTHS OUT. MY CAR IS UNRELIABLE AND UNSAFE TO DRIVE IN WINTER CONDITIONS IN CHICAGO. THIS IS COMPLETELY ABSURD. DODGE CUSTOMER SERVICE PROVIDED ABSOLUTELY NO REMEDIES AFTER TALKING WITH A CUSTOMER SERVICE MANAGER.
Electrical system, Engine, Feb 2, 2021
THIS VEHICLE HAS HAD INTERMITTEN NO START AND STALL CONDITIONS WHILE DRIVING SINCE DECEMBER 2019. IT SEEMS TO QUIT WHEN SLOWING DOWN FOR A TURN, THIS HAS LEFT MY WIFE WITH A DEAD VEHICLE IN ONCOMING TRAFFIC. THIS HAS BEEN RECALLED 2 PREVIOUS TIMES AND REPAIRED BUT THE REPAIRS HAVE NOT HELPED. DECEMBER OF 2020 DODGE FINALLY CAM UP WITH A FIX FOR THE LATEST V62 RECALL AND WE HAD THE VEHICLE FIXED. 2 WEEKS LATER IT STARTED HAPPENING AGAIN. I WOULD THINK 3 RECALLS AND REPAIRS FOR THE SAME PROBLEM WOULD BE ENOUGH TO REMEDY THE SITUATION. THIS 3RD FIX TOOK 12 MONTHS!! I WANTY DODGE TO DO SOMETHING ABOUT THIS VEHICLE OR BUY IT BACK SO NOBODY ELSE GETS KILLED WHILE DRIVING IT. THIS VEHICLE HAD A NO SELL ORDER ON IT SO I AM STUCK WITH IT.
Fuel system, Gasoline, Feb 2, 2021
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE FUEL PUMP RELAY SWITCH WAS REPLACED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT A WEEK AFTER THE REPAIR, THE STARTED TO EXPERIENCE FAILURES WITH THE FUEL PUMP. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING LOT AT LESS THAN 5 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT PLACED THE VEHICLE INTO PARK AND THEN TURNED THE VEHICLE OFF AND BACK ON. THE VEHICLE REVVED UP AND FAILED TO START. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL SYSTEM WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOWED THE VEHICLE TO MTN VIEW CHRYSLER DODGE JEEP RAM (6276 ALABAMA HWY, RINGGOLD, GA 30736; (706) 935-2328). THE DEALER INFORMED THE CONTACT THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.
Fuel/propulsion system, Jan 26, 2021
FUEL PUMP RELAY NHTSA V62, 19V-813 WHILE PRESSING THE ELECTRONIC IGNITION SWITCH TO START MY VEHICLE, MY VEHICLE WENT INTO A NO-START CONDITION WHERE THE VEHICLE CRANKED SEVERAL TIMES BEFORE STALLING OUT COMPLETELY. AFTER PRESSING THE ELECTRONIC IGNITION SWITCH TO THE OFF POSITION AND OPENING-UP MY DRIVER'S DOOR TO RESET THE VEHICLE. I WAS ABLE TO PRESS THE ELECTRONIC IGNITION SWITCH AGAIN AND START MY VEHICLE. THIS IS CONCERNING BECAUSE I HAVE HAD THE LATEST V62 RECALL REPAIR DONE CORNING THIS MATTER.
Electrical system, Jan 13, 2021, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CHECK ENGINE AND BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT BUT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND WHILE INSPECTING UNDER THE HOOD NOTICED THAT THE ALTERNATOR HAD CAUGHT ON FIRE. THE CONTACT CALLED THE FIRE AND POLICE DEPARTMENT BUT THE FIRE EXTINGUISHED ON ITS OWN BEFORE FIRE MARSHALS ARRIVED ON SCENE. A POLICE/FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT WAS INFORMED THAT IF SHE WOULD HAVE CONTINUED DRIVING, THE ENTIRE VEHICLE WOULD HAVE CAUGHT ON FLAMES. THE VEHICLE WAS TOWED TO LOCAL DEALER RALPH SELLERS CHRYSLER DODGE JEEP RAM (14215 AIRLINE HWY, GONZALES, LA 70737 (225) 529-9160) WHERE IT WAS DIAGNOSED WITH NEEDING THE ALTERNATOR REPLACED DUE TO AN INTERNAL SHORTAGE. THE VEHICLE WAS REPAIRED HOWEVER, UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,923.
Air bags, Dec 8, 2020, crash
ON NOV 28 2020 I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN MY 2012 DODGE DURANGO. I WAS TRAVELING ABOUT 45 MPH ON A DRY 2 WAY ROAD, WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF ME AND I WAS UNABLE TO AVOID A COLLISION. THE ACCIDENT WAS BAD ENOUGH TO FLIP THE OTHER VEHICLE AND CAUSE THEIR AIRBAGS TO DEPLOY BUT THE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. THIS CAUSED ME AND MY PASSENGER TO HAVE NO PROTECTION, OTHER THAN THE SAFETY RESTRAINTS. BOTH HAVE SUFFERED HEAD, NECK AND BACK INJURIES. IN THIS ACCIDENT DUE TO THE AMOUNT OF FRONT END DAMAGE, THE AIRBAGS SHOULD HAVE DEPLOYED. NOT SURE IF THERE WAS A FAULTY SENSOR OR IF MY VEHICLE SHOULD HAVE BEEN APART OF THE AIR BAG RECALL LIST, LIKE MY 2 OTHERS. BUT LIVES WERE AT STAKE AND COULD HAVE BEEN LOST. *TR
Electrical system, Fuel/propulsion system, Nov 16, 2020
THE VEHICLE HAS HAD AN OPEN RECALL FOR OVER A YEAR ABOUT THE FUEL PUMP RELAY. MY VEHICLE HAS STOPPED RUNNING A FEW TIMES WHILE BEING DRIVEN ON THE FREEWAY. AT FIRST, IT WAS ABLE TO RESTART AFTER A FEW MINUTES. THEN, THE VEHICLE DID NOT START AT ALL. DODGE SAYS THEY STILL DO NOT HAVE THE PROPER RECALL REPAIR PART MADE YET AND WOULD STILL REPLACE IT WITH THE CURRENT PART THAT HAS BEEN RECALLED. I DID NEED TO HAVE THAT DONE TO BE ABLE TO DRIVE. AFTER 2 MONTHS OF DRIVING AN 80 MILE DAILY ROUND TRIP TO WORK AND HOME, IT HAS STOPPED RUNNING AGAIN. I HAVE CALLED DODGE AND TRIED TO GET THE VEHICLE TOWED AND FIXED PROPERLY BUT THEY ACT LIKE IT IS NOT THEIR COMPLETE CONCERN. THEY ARE CURRENTLY NOT PROVIDING TOWING OR A RENTAL. THIS IS VERY UNACCEPTABLE FOR A MANUFACTURER TO POST A RECALL AND THEN NOT GET IT PROPERLY FIXED IN OVER A YEAR TIME FRAME.
Electrical system, Nov 16, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER,T HE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. SALISBURY'S CHRYSLER DODGE JEEP RAM (13939 AIRLINE HWY, BATON ROUGE, LA 70817, (225) 926-8800) WAS CONTACTED AND CONFIRMED PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Electrical system, Nov 10, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEASIDE CHRYSLER DODGE JEEP RAM (3 GEARY PLAZA, SEASIDE, CA 93955; (831) 394-6666) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE ALSO STALLED WHILE DRIVING ON SEVERAL OCCASIONS. THE CONTACT WAS RESTARTED ON SOME OCCASIONS AND ON OTHERS, THE VEHICLE HAD TO BE TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 87,230. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel system, Gasoline, Electrical system, Oct 30, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GLADSTONE DODGE CHRYSLER JEEP & RAM (5610 N. OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER, TURNED OFF THE VEHICLE, AND WAITED FOR APPROXIMATELY 45 MINUTES TO RESTART THE VEHICLE. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Electrical system, Oct 26, 2020
MY VEHICLE HAD A ALTERNATOR RECALL RECALL DATE WAS ISSUED ON JULY 10, 2017 I HAD MY LOCAL DODGE DEALER CHANGE THE DEFECTIVE ALTERNATOR BETWEEN APRIL AND AUGUST OF 2018. MY VEHICLE WAS IN STORAGE FOR ABOUT 7 MONTHS. MY BATTERY LIGHT KEPT COMING ON ON 10/25/ 2020 I HAD THE BATTERY AND ALTERNATOR TESTED AND ALTERNATOR SHOWED WAS CHARGING AT 11.13V WHICH IS UNDER THE ACCEPTABLE LIMIT. I BELIEVE THIS SHOULD BE A RECALL THE ALTERNATOR IS ONLY 2 YEARS OLD NOTHING AFTERMARKET IS INSTALLED IN VEHICLE TO EFFECT CHARGING SYSTEM.
Seats, Oct 26, 2020
AS DRIVING DOWN THE ROAD MY PASSENGER SIDE HEADREST DEPLOYED INTO THE BACK OF MY PASSENGER'S HEAD.*DT CONSUMER HAD A WHIPLASH. DEALER WAS CONTACTED.*JB
Electrical system, Oct 13, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER OURISMAN CHRYSLER DODGE JEEP RAM (12430 AUTO DR, CLARKSVILLE, MD 21029) WAS CONTACTED AND CONFIRMED PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.