2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Jun 22, 2020
RELAY FUEL MY CAR STOP TURN ON 3 TIMES STOP WHEN WAS DRIVING. WHAT HAPPEN WHEN NOT HAVE THE PIECE AND I CAN DRIVE MY CAR? NOW IS IN THE DEALER WAIT FOR THE REPAIR. *TR
Electrical system, Jun 18, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHILE STARTING THE VEHICLE, THE VEHICLE EXPERIENCED A MISFIRE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO BUD CLARY MOSES LAKE CHRYSLER DODGE JEEP RAM (12174 N FRONTAGE RD, MOSES LAKE, WA 98837) AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS ATTRIBUTED TO THE FUEL PUMP FAILURE. THE CONTACT WAS NOTIFIED OF A REPAIR USING AN AFTERMARKET PART HOWEVER, THE PART WAS NOT APPROVED BY THE VEHICLE MANUFACTURER. THE CONTACT AGREED TO HAVE THE VEHICLE REPAIRED USING THE AFTERMARKET PART. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WAS ELIGIBLE FOR REIMBURSEMENT IF THE REPAIR WAS PAID FOR OUT OF POCKET. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Jun 16, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. TALLASSEE AUTOMOTIVE (1618 GILMER AVE, TALLASSEE, AL 36078, (334) 283-6815) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE STARTER WAS REPLACED THREE TIMES. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM UNDERNEATH THE VEHICLE AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 15, 2020
WAS SITTING IN CAR PARKED AN AIRBAG LIGHT CONTINUOUSLY GOES ON AND OFF WHILE DINGING. *TR
Engine, Jun 8, 2020
MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. *TR
Electrical system, Jun 3, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING 50 MPH, WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND TAKEN TO DADELAND DODGE CHRYSLER JEEP RAM LOCATED AT 16501 S DIXIE HWY, MIAMI, FL 33157, (305) 278-9994, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Electrical system, Vehicle speed control, Jun 2, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THREE UNKNOWN DEALERS AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY DECELERATED FROM 30 MPH TO 10 MPH. THE CONTACT STATED CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND THE MECHANIC RETRIEVED THE FUEL FAILURE DETECTION CODE. THE DEALER WAS CONTACTED, AND STATED THAT CURRENTLY THERE WAS NO FIX FOR VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Engine, Jun 1, 2020
WHILE DRIVING CHECK ENGINE LIGHT STARTED FLASHING. RECEIVED CODE FOR MISFIRE ON CYLINDER #8. TOOK TO DEALER, DIAGNOSED AS WORN CAMSHAFT DUE TO LIFTER FAILURE. INITIALLY QUOTED $4700 TO REPAIR, THEN TOLD DODGE WOULD NOT WARRANTY THE WORK DUE TO POSSIBILITY OF METAL SHAVINGS IN ENGINE. RECOMMENDED ENGINE REPLACEMENT FOR $10,000. *TR
Fuel/propulsion system, Apr 23, 2020
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019 // VEHICLE CONTINUES TO LOOSE POWER WHILE DRIVING ON FREEWAY, ENGINE LIGHT TURNS ON; DEALER KEEPS TELLING ME IT'S THE FUEL CAP! NOW FCW WARNING IS COMING ON IN ADDITION. NOT SAFE!!! NO REMEDY YET 5 MONTHS LATER!
Other or unspecified, Apr 8, 2020
THE UCONNECT KEEPS CONNECTING AND DISCONNECTING WHICH IS A SAFT HAZARD DUE TO THE HANDS FREE. DEALER STATED THAT THE COMPUTER NEED TO BE UPDATED FOR WELL OVER $100. I BELIEVE THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED. THIS IS HAPPEN ALL THE TIME.
Fuel/propulsion system, Apr 6, 2020
IT TOOK 30 MINUTES FOR MY HUSBAND TO CRANK MY CAR. HE HAD TO TAP ON RELAYS IN THE FUSE BOX TO GET IT GOING. THE CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN DRIVEN SINCE THE PRIOR EVENING. WENT TO THE DEALERSHIP TO ASK ABOUT RECALL AND THEY SAID CHRYSLER HAD NOT COME UP WITH A FIX YET. SO THE QUESTION IS. WHAT DO WE DO IF WE KEEP HAVING ISSUES?
Engine, Mar 16, 2020
STILL DOESN'T HAVE PART FOR THE FUEL PUMP RELAY PROBLEM THIS IS THE SECOND RECALL ON THIS
Engine, Mar 16, 2020
THE SUV WILL NOT SHUT OFF TILL YOU OPEN AND CLOSE THE DRIVER DOOR
Fuel/propulsion system, Mar 14, 2020
VEHICLE WOULDN'T START I SPENT HALF AN HOUR TRYING TO GET IT TO START CALL DODGE DEALERSHIP THEY DONT HAVE A PART FOR THIS PROBLEM IT'S NOT SAFE AND VERY EMBARRASSING MY BIGGEST FEAR IS GETTING STRANDED SOMEWHERE I HAVE BEEN DEALING WITH THIS PROBLEM SINCE LAST YEAR
Air bags, Mar 12, 2020, crash
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE IN FRONT MADE A SUDDEN STOP, AS A RESULT THE DAUGHTER WAS UNABLE TO BRAKE IN TIME TO AFFORD A REAR END COLLISION. THE DRIVER AND PASSENGER FRONTAL AIR BAGS FAILED TO DEPLOY. CAUSING THE DRIVER TO RECEIVE CHEST CONTUSION WHILE THE CONTACT THE FRONT SEAT PASSENGER SUSTAINED A WHIPLASH THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE VEHICLE SUSTAINED EXTREME FRONT END DAMAGE. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOCAL AUTO BODY REPAIR FACILITY AND DEEMED IT A TOTAL LOSS HOWEVER, THE CONTACT WAS HAVING THE VEHICLE TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT CONTACTED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 155,000. *LN
Fuel/propulsion system, Mar 9, 2020
MY VEHICLE STALLS AFTER STARTING THEN CONTINUOUSLY TURNS OVER UNTIL I PUSH THE IGNITION BUTTON MULTIPLE TIMES UNTIL IT TURNS OFF. I HAVE HAD THIS ISSUE SINCE APRIL OF 2018. THE VEHICLE HAS BEEN TO THE DEALER MULTIPLE TIMES FOR THIS WITH NO REPAIR AVAILABLE. NOW THERE IS A RECALL ISSUED ON THE FUEL RELAY SWITCH(WHICH WAS FIXED A FEW YEARS AGO FOR THE SAME PROBLEM.) AND AGAIN NO REPAIR AVAILABLE. THIS IS VERY UNSAFE AND QUITE EMBARRASSING WHEN I AM TRYING TO START MY VEHICLE. HOW LONG DO WE HAVE TO WAIT?
Electrical system, Engine, Fuel/propulsion system, Mar 2, 2020
FIRST STARTED WITH LOCKS ON DOORS, THEN FUEL GAGE NOW DOES NOT START AT ALL. ELECTRIC LIGHTS WOULD JUST START GOING ON & OFF WHILE DRIVING IT WOULD SLOW DOWN AND COULD NOT PICK UP SPEED SOMETIMES WHILE DRIVING ON STREET.
Electrical system, Mar 2, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO AVAILABLE.
Fuel/propulsion system, Feb 27, 2020
STALLING RANDOMLY WHILE DRIVING ALL POWER CUTS OUT. HUGE SAFETY CONCERN. STILL AT DEALERSHIP 3 MONTHS LATER FOR A RECALL AND NO PIECE AVAILABLE YET ACCORDING TO CHRYSLER. FUEL PUMP RELAY. NO ESTIMATED DATE FOR REPLACEMENT. BEYOND UPSET. I WANT MY VEHICLE BACK . CHRYSLER NEEDS TO GET A REMEDY AND FAST FOR ITS CUSTOMERS. IT'S A HUGE SAFETY ISSUE AND PEOPLE NEED THEIR OWN VEHICLES. NOT A RENTAL IT SHOULDN'T TAKE THIS LONG. THEY SHOULD HAVE A PIECE MADE OR AT LEAST AN ESTIMATED TIME WHEN THEY WILL HAVE IT FOR CUSTOMERS.
Electrical system, Feb 25, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ON OCCASIONS THE VEHICLE WAS DIFFICULT TO START. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Electrical system, Engine, Fuel/propulsion system, Feb 18, 2020
MY 2012 DODGE DURANGO HAS LOST ALL POWER WHILE I HAVE BEEN DRIVING IT. TODAY IS THE 4TH TIME THIS HAS HAPPENED IN ABOUT 2 MONTHS. I HAVE BEEN DRIVING AND WITHOUT ANY WARNING THE CAR STOPS RUNNING AND ALL ELECTRICAL IS GONE, MY DASH IS BLANK. I WAS ALMOST IN AN ACCIDENT TODAY. I PULLED OUT ON A BUSY STREET AND LOST ALL POWER. I WAS ABLE TO STOP IN THE MIDDLE TURN LANE AND PUT IT IN NEUTRAL. IT IS VERY SCARY EACH TIME IT HAPPENS WITHOUT WARNING!!! THIS ISSUE MUST BE ADDRESSED AND FIXED. MY SAFETY AND MY FAMILY'S SAFETY IS AT STAKE! I AM AFRAID AND WON'T DRIVE IT ON THE INTERSTATE. THIS ENGINE FAILURE HAS HAPPENED 4 TIMES IN THE LAST COUPLE OF MONTHS. THIS SOUNDS LIKE MANUFACTURER RECALL # V62, NHTSA RECALL # 19V-813 WITH THE STALL CONDITION WHILE DRIVING THE VEHICLE. A FUEL PUMP RELAY FAILURE. (RECALL RELATED INCIDENT) TS
Electrical system, Feb 14, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Feb 10, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE PULLING UP INTO ANN INDEPENDENT MECHANIC, THE VEHICLE STALLED WHILE THE ALTERNATOR WARNING LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO NEUTRAL AND WAS PUSHED INSIDE THE GARAGE BAY. THE CONTACT WAS INFORMED THAT THE ALTERNATOR WAS SMOKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO HAWK CHRYSLER DODGE JEEP RAM 7911 W ROOSEVELT RD, FOREST PARK, IL 60130 WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Electrical system, Jan 29, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AS THE ALTERNATOR STARTED TO FAIL. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF OF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO (KINCHELOE MOTORS, 1611 14TH ST, PARKERSBURG, WV 26101) WHERE THE ALTERNATOR WAS REPLACED UNDER WARRANTY. THE CONTACT STATED THAT THE BATTERY HAD TO BE REPLACED AT A COST OF $400 OUT OF POCKET. UPON INVESTIGATION THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) WITH THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
Steering, Power train, Engine, Jan 27, 2020
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE MAKING A TURN DRIVING AT LOW SPEED THE STEERING WHEEL FAILED TO TURN AND VEHICLE STALLED. THE BATTERY WARNING INDICATOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO AN ANOTHER INDEPENDENT MECHANIC WHO STATED THE SERPENTINE BELT, PCM, BATTERY, AND ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT CALLED ED VOYLES CHRYSLER DODGE JEEP RAM 789 COBB PKWY SE, MARIETTA, GA 30060, (844) 715-5921 BUT THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 148,000.