2015 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 503 owner complaints filed for this model year. This is the 10th highest complaint count among 25 Durango model years with reports.
Of the 2015 reports, 26 involved a crash and 4 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints: seats
91 reports, newest first. Show all
Seats, Sep 30, 2019
THE FRONT PASSENGER'S SEAT ACTIVE HEAD RESTRAINT DEPLOYED WITHOUT CAUSE. THERE WAS NO SUDDEN BRAKING OR BUMP IN ROAD TO CAUSE THE HEAD RESTRAINT TO BELIEVE THERE WAS AN ACCIDENT. THANKFULLY THERE WAS NO ONE IN SEAT, OR COULD HAVE CAUSED INJURY. POSSIBLE ACCIDENT CAN HAPPEN IF WERE TO HAPPEN TO DRIVER'S SIDE.
Seats, Sep 27, 2019
WHILE DRIVING DOWN THE HIGHWAY, THE HEADREST DEPLOYED WHILE MY SON WAS SITTING IN THE SEAT. HE WAS NOT DOING ANYTHING OTHER THAN SITTING THERE. THE SOUND ABOUT MADE ME GET IN AN ACCIDENT.
Air bags, Seats, Sep 23, 2019
I WAS DRIVING HOME FROM WORK ON A CITY STREET JUST EXITING A ROUNDABOUT GOING NO MORE THAN 15 MILES PER HOUR AND MY HEADREST EXPLODED FORWARD HITTING ME IN THE BACK OF THE HEAD. IT WAS QUITE JARRING. IT FELT LIKE SOMETHING HEAVY AS IN MY BACK SEAT AND SHOT FORWARD HITTING MY DRIVERS SEAT. THERE WERE NO CARS AROUND ME, AND NOTHING HIT MY CAR.
Air bags, Seats, Sep 18, 2019
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE DRIVING 5 MPH, THE DRIVER'S HEADREST AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,425.
Air bags, Seats, Jul 14, 2019
DRIVER'S ACTIVE HEADREST POPPED WHILE DRIVING DOWN A SMOOTH, PAVED ROAD AT APPROXIMATELY 30 MPH. THE LOUD NOISE AND JOLTING OF THE SEAT ALMOST CAUSED AN ACCIDENT.
Seats, Apr 22, 2019
WHILE SITTING PARKED IN A PARKING SPOT AND ENGINE RUNNING THE HEADREST DEPLOYED WHILE MY HEAD WAS AGAINST IT. THERE WAS NO COLLISION WITH ANY OTHER VEHICLES OR OBJECTS. IT CAUSED MY HEAD TO FLY FORWARD AT AN ACCELERATED RATE CAUSING NECK PAIN AND A MASSIVE HEADACHE. THE NOISE WHEN IT DEPLOYED WAS EXTREMELY LOUD AS IF SOMEONE TOOK A BASEBALL BAT TO THE BACK OF THE HEADREST. WHEN LOOKING INSIDE AFTERWARDS THERE IS BROKEN PIECES OF PLASTIC.*DT*JB*JB*DT *TP
Seats, Jan 12, 2019
THE FRONT PASSENGER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC. , THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. HAD A PASSENGER BEEN IN THE VEHICLE THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE VEHICLE WAS NOT IN MOTION. THROUGH ONLINE RESEARCH, I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE. BUT I DO NOT SEE A RECALL ON IT.
Seats, Fuel/propulsion system, Dec 21, 2018
CHECK ENGINE LIGHT IS COMING ON FOR EVAP PROBLEM. I DON'T HAVE A GAS CAP. THE DEALERSHIP SUPPOSEDLY FIXED THE ISSUE, 1 WEEK LATER...IT'S ON AGAIN. SEAT INSIDE PACKING IS NO LONGER IN PLACE. DRIVING OVER BUMPS SOUNDS LIKE THE SUSPENSION IS BROKE.
Seats, Nov 1, 2018
WHILE STOPPED, THE ACTIVE HEAD RESTRAINT ( DRIVER SIDE) DEPLOYED WITHOUT CAUSE OR NOTICE. THERE WERE NO INJURIES, BUT MY 9 MONTH OLD GRANDDAUGHTER WAS IN THE VEHICLE. NEEDLESS TO SAY THIS COULD HAVE BEEN BAD IF WE WERE AT HIGHWAY SPEED,OR IN TRAFFIC. INSPECTION OF THE HEADREST SHOWS LOCKING PIN SUPPORT FAILURE ( BROKEN PLASTIC).
Air bags, Seats, Oct 19, 2018
MY 2015 DURANGO'S "ACTIVE HEADREST RESTRAINT" DEPLOYED WHILE THE VEHICLE WAS COMPLETELY OFF. IN FACT, WE DID NOT EVEN HAVE THE KEYS WITH US. MY WIFE WAS WIPING DOWN THE SEATS AND CENTER CONSOLE, WHEN IT VERY SUDDENLY AND LOUDLY "POPPED" OPEN. WE HAVE THE EXTENDED WARRANTY, WHICH CHRYSLER REFUSED TO ACCEPT FOR THE REPAIR. VEHICLE HAD 21,000 MILES AND WAS PARKED (TURNED COMPLETELY OFF) IN A DRIVEWAY. I SUSPECT THIS HAD SOMETHING TO DO WITH RECENT TEMPERATURE CHANGES, BECAUSE THIS WAS THE FIRST DAY BELOW 50 DEGREES AFTER A COUPLE WEEKS OF 90 DEGREE AVERAGE DAYS IN THE SUN.
Seats, Oct 1, 2018
HEADREST SAFETY SYSTEM FAILED DUE TO PARTS FAILURE. HEADREST SAFETY SYSTEM DEPLOYED DURING NORMAL OPERATION ON MOTOR VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN MOTOR VEHICLE ACCIDENT. THE HEADREST DEPLOYED ON IT'S OWN. *DT CONSUMER STATED DAUGHTER HIT IN THE BACK OF HER HEAD WHEN HEADREST SYSTEM DEPLOYED. UPDATED 12/13/18*JB*DT HEADREST WAS REPLACED BY THE DEALER.*JB
Seats, Sep 24, 2018
WHILST DRIVING ON THE HIGHWAY, WITH NO WARNING, COLLISION OR INCIDENT INVOLVED, THE FRONT SEAT PASSENGER HEADREST EXPLODED OPEN. I WAS NEVER PROVIDED WITH AN OWNERS MANUAL WHEN I PURCHASED THE CAR (AND HAD NO IDEA I HAD ACTIVE HEADRESTS), THE PASSENGER WAS SHAKEN, BUT HOPEFULLY HAS NO LONGER TERM INJURIES. THE CAR ONLY HAS 27,300 MILES AND I DON'T DO A LOT OF DRIVING. THIS WAS A REAL SHOCK AND I REGARD IT AS A SIGNIFICANT SAFETY HAZARD (I FEAR FOR THE FUTURE, IF IT HAD HAPPENED ON THE DRIVER SIDE). LOOKING AT RANDOM FEEDBACK ON THE INTERNET, IT APPEARS THAT CHRYSLER-DODGE DEALERSHIPS APPEAR TO BE PLACING THE BLAME/COST ONTO THE CUSTOMER BASE AND TAKING NO RESPONSIBILITY, BUT I WILL TAKE MY CAR TO THE LOCAL DEALERSHIP IN RIYADH (KS) AND SEE IF THEY WILL REPAIR THE HEADREST (WITHOUT COST).
Seats, Aug 30, 2018
THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WHILE I WAS DRIVING WITHOUT AN ACCIDENT OCCURRING. I WAS DRIVING ALONG A SMOOTH ROAD WHEN I HEARD A POP AND WAS HIT IN THE BACK OF THE HEAD BY THE HEADREST POPPING FORWARD.
Seats, Jul 31, 2018
WAS DRIVING AND HAD TO BRAKE SUDDENLY AND THE DRIVERS HEADREST DEPLOYED (ACTIVE HEADREST) BUT THERE WAS NO REAR COLLISION OR ANY COLLISION FOR THAT MATTER. MY HEAD NEVER TOUCHED THE HEADREST. JUST HEARD A POP AND THE SPRING LOADED HEADREST POPPED FORWARD AND WILL NOT RESET. CONTACTED THE DEALERSHIP AND IT IS GOING TO COST APPROXIMATELY $800 TO FIX THE HEADREST.
Seats, Mar 3, 2017
WHILE DRIVING IN THE CITY GOING 45MPH THE PASSENGERS HEADREST RESTRAINT SYSTEM RANDOMLY EXPLODED/ACTIVATED, PUSHING MY WIFE'S NECK DRASTICALLY FORWARD.THIS INCIDENT COULD OF CAUSED SERIOUS BODILY INJURIES AS MY WIFE HAS A CERVICAL LAMINECTOMY DUE TO A SPINAL CORD TUMOR. THIS RANDOM EJECTION OF THE HEADREST RESTRAINT COULD OF ENDED BADLY.WE TOOK THE VEHICLE TO THE DODGE DEALERSHIP WHERE THEY DETERMINED THAT THE PLASTIC LATCH THAT HOLDS THE RESTRAINT IN PLACE WAS BROKEN CAUSING THE RESTRAINT TO ACTIVATE. WE WERE TOLD THAT OUR EXTENDED WARRANTY WOULD NOT COVER THIS MANUFACTURER DEFECT ( THAT'S EXACTLY WHAT IT IS, A MANUFACTURER DEFECT) . WE PURCHASED THE VEHICLE WITH ONLY 10 MILES ON IT AND SINCE THE VEHICLE NOW HAS 43,000 MILES ON IT THE MANUFACTURERS WARRANTY IS EXPIRED. THIS ISSUE IS TRULY OF GREAT CONCERN AS IT COULD CAUSE SERIOUS INJURIES. I BELIEVE A RECALL SHOULD TAKE PLACE. THIS VEHICLE HAS NEVER BEEN IN ANY TYPE OF ACCIDENT NOR ANY SITUATION THAT WOULD OF CAUSED AND IMPACT TO BRAKE THIS RESTRAINT SYSTEM. I URGE FOR THIS ISSUE TO BE INVESTIGATED AS THROUGH MY RESEARCH I HAVE COME ACROSS MANY DODGE DURANGO OWNERS THAT HAVE EXPERIENCED SIMILAR ISSUES WITH THE RANDOM DEPLOYMENT OF THE HEADREST RESTRAINT SYSTEM....UPDATED 03/29/17 *BF *CN
Seats, Aug 10, 2016
I HAVE A BRAND NEW DODGE DURANGO THAT IS ONLY A COUPLE MONTHS OLD. I DO NOT EVEN USE MY BACK SEATS TO SIT IN SO I KNOW THIS WAS NOT CAUSED FROM WEAR. ON THE PASSENGERS SIDE BACK SEAT YOU CAN SEE THE FOAM HANGING OUT OF THE SEAT, THE SEAT COVER DOES NOT ATTACH TO THE SEAT IT IS AN OPEN AREA. I TOOK MY DURANGO TO THE LOCAL DODGE DEALERSHIP AND THEY SAID THEY WOULD FIX SINCE MY DURANGO IS UNDER WARRANTY. THEY ORDERED ME A NEW SEAT COVER AND THEY NEW ONE WAS WORSE THAN THE FIRST ONE THAT WAS ON THE CAR, THEY THEN TOLD ME THIS IS A DESIGN FLAW AND THEY COULD NOT HELP ME, THEY OFFERED TO CUT OUT SOME OF THE FOAM SO IT WOULD NOT HANG OUT OF MY SEAT, BUT YOU CAN STILL SEE THE INSIDE OF THE SEAT. I AM EXTREMELY UPSET, I PAID $40,000 FOR THIS AUTOMOBILE AND HAVE TO LIVE WITH SEEING THE INSIDE OF MY SEAT FOAM HANGING OUT OF MY BACKSEAT. IT IS LOCATED ON THE INNER PART NEAR WEAR THE SEATBELT BUCKLE CONNECTS. I NEED HELP, I FEEL LIKE I HAVE BEEN TAKEN ADVANTAGE OF.