2020 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 55 owner complaints filed for this model year. This is the 21st highest complaint count among 25 Durango model years with reports.
Of the 2020 reports, 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Air bags, critical fastenersApr 22, 2021
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Campaign 21V280000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints: structure
4 reports, newest first. Show all
Exterior lighting, Structure, May 7, 2023
Water intrusion into racetrack tail light. This has apparently been an issue for ten years on this style of light on Durangos with no recall or fix offered. There are hundreds of YouTube videos on how to drain water by removing a bolt, applying silicone caulk or other random fixes. Now my rear tail light is so dim it's nearly undetectable and the dealership wants to charge $1600 to fix it. But I read that even though dealers replace the lights, the problem persists because the problem with design is not fixed. No warning lights to tell me my light was out. My son told me he noticed it when I visited him a few days ago. No inspection has been done. You can see water inside that's filled up the light component. I drive this vehicle less than 1000 mi per month. It can pretty much be inspected at any time in my driveway. The problem doesn't need to be confirmed by a dealer. I can take a picture. It's water in a tail light. Very obvious.
Structure, Nov 22, 2022
Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time $10,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drove across town to dealership. This is an ongoing issue and many complaints about this online.
Exterior lighting, Structure, Other or unspecified, Sep 1, 2021
The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story.
Exterior lighting, Structure, Jul 14, 2021
There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt. I have reported this issue to Chrysler. An investigation is in process. The man came out to take pictures he also agreed this was a safety issue. Both my husband and I have been left with permanent scars.