2014 Honda Civic
Problems, recalls and owner-reported issues
Power train is the leading concern among 291 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Civic model years with reports.
Of the 2014 reports, 30 involved a crash and 4 involved a fire. 29 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, control module (tcm/pcm/tecm)Sep 15, 2015
Honda (American Honda Motor Co.) is recalling certain model year 2014-2015 Civic vehicles manufactured January 16, 2014, to November 6, 2014 and 2015 Fit vehicles manufactured March 12, 2014, to May 12, 2015. The software settings that control the transmission operation may result in damage to the transmission drive pulley shaft.
If the transmission drive pulley shaft is damaged, it may break, and the vehicle may lose acceleration or the front wheels may lock up while driving, increasing the risk of a crash.
Honda will notify owners, and dealers will update the software for the transmission, free of charge. The recall is expected to begin October 30, 2015. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are JU2 (Civic) and JU3(Fit).
Campaign 15V574000 on NHTSA.gov
Tires, beadMar 10, 2014
American Honda Motor Co., Inc. (Honda) is recalling certain model year 2014 Honda Civic LX vehicles manufactured November 26, 2013, through January 21, 2014. In the affected vehicles, during mounting of the tires, the tire bead may have gotten pinched between the assembly equipment and the steel wheel rims, resulting in damage to the tire.
The tire damage could cause the tire to lose air, increasing the risk of a crash.
Honda will notify owners, and dealers will inspect and replace any damaged tire, free of charge. The recall began on April 15, 2014. Owners may contact Honda at 1-800-999-1009. Honda's number for this recall is JD8.
Campaign 14V109000 on NHTSA.gov
Representative owner complaints: power train
98 reports, newest first. Show all
Power train, Engine, Mar 29, 2016
TL* THE CONTACT OWNS A 2014 HONDA CIVIC. THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD DURING A COLD START. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ENGINE WAS REPLACED DUE TO AN ABNORMAL NOISE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 06/15/16*LJ THE CONSUMER STATED AFTER THE ENGINE WAS REPLACED, THE VEHICLE, AT A COLD START, EXHIBITED AN UNSAFE 7MPH FORWARD ACCELERATION. THIS MADE THE VEHICLE DIFFICULT TO CONTROL. ALSO, THE VEHICLE CONSUMES EXCESSIVE FUEL. THE COLD ENGINE START NOISE DEFECT CONTINUED WITH THE REPLACEMENT ENGINE. THE TRANSMISSION LOCKED UP AND DID NOT MOVE THE VEHICLE IN TO DRIVE GEAR. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/20/2017*JS
Power train, Jan 29, 2016
TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION EXHIBITED A SEVERE VIBRATION WITH A COMPLETE LOSS OF ACCELERATION. THERE WAS NO PRIOR WARNING OF THE FAILURE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO THE DEALER. THE MECHANIC DISCOVERED METAL SHAVINGS IN THE DARKENED TRANSMISSION FLUID AND STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V574000 (POWER TRAIN). THE CONTACT MENTIONED THAT IF THE VEHICLE WERE SERVICED UNDER THE RECALL, IT MAY POSSIBLY HAVE PREVENTED THE TRANSMISSION INTERNAL DAMAGES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Power train, Dec 16, 2015
2014 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION RECALL NOTICE 15V-574. *SMD THE CONSUMER STATED HE RECEIVED A RECALL NOTICE IN THE MAIL, AND SCHEDULED AN APPOINTMENT. THE DEALER DID A SOFTWARE CHANGE. HOWEVER, THE CONSUMER STATED THE SOFTWARE CHANGED ONLY REDUCED THE STRESS ON WEAK PULLEY SHAFTS AND THEREFORE, THE FIX WAS ONLY TEMPORARY, BECAUSE THE PULLEYS WERE STILL WEAK. *JB
Power train, Vehicle speed control, Dec 10, 2015
TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE ACCELERATING FROM A STOP POSITION, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 750. UPDATED 02/12/16*LJ
Power train, Dec 2, 2015
RECEIVED RECALL NHTSA RECALL 15V-574. UNDER HIGH STRESS DRIVE PULLEY SHAFTS WITH LOW HARDNESS CAN BREAK! REMEDY IS TO REPROGRAM CVT TO REDUCE STRESS. VERY SERIOUS SAFETY ISSUE AND NO GUARANTEE IT WILL PREVENT BREAKAGE. NEED SHAFT REPLACED!!
Power train, Nov 12, 2015
I RECEIVED A RECALL STATING MY CAR HAD A FAULTY PART IN THE TRANSMISSION THAT COULD BREAK AND LOCK UP THE WHEELS. THERE FIX IS TO REPROGRAM THE ENGINE SO IT EXERTS LESS STRESS ON THE FAULTY PART. I FEEL THIS IS A SERIOUS SAFETY ISSUE AND THAT THE DEFECTIVE PART SHOULD BE REPLACED.
Power train, Nov 6, 2015
TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO JERK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CVT PULLY SHAFT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,609.
Power train, Exterior lighting, Oct 21, 2015
TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED TO SHIFT INTO GEAR. THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY ADEQUATELY AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS LEFT FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Mar 20, 2015
FROM A DEAD STOP, WHEN THE HONDA STARTS TO ACCELERATE, THERE IS A COMPLETE LOSS OF POWER FOR @ 1.5 SECONDS. THESE EPISODES USUALLY HAPPEN WHEN TURNING LEFT OR RIGHT ALTHOUGH IT HAPPENED FOR THE FIRST TIME ACCELERATING FORWARD TODAY. THESE EPISODES HAPPEN 3 TO 5 TIMES A WEEK. I DRIVE @ 130 MILES A WEEK. THIS IS A SAFETY ISSUE ESPECIALLY IN RUSH HOUR TRAFFIC WHERE RELIABLE ACCELERATION IS IMPORTANT. I HAVE HAD THE CAR EVALUATED 3-4 TIMES BY THE DEALERSHIP WHICH CANNOT REPLICATE THE PROBLEM. THE DEALERSHIP HAS ONLY DRIVEN THE CAR @10 MILES FOR THEIR TESTS WHICH IS HALF OF WHAT I DO ON A DAILY BASIS.
Power train, Feb 17, 2015
FROM PURCHASE DATE 10-24-14 THRU TODAY, WHEN VEHICLE BEGINS TO ACCELERATE FROM A DEAD STOP, THERE IS A COMPLETE LOSS OF POWER FOR @ 1.5 SECONDS BEFORE ACCELERATION RESUMES. THIS ONLY HAPPENS WHEN TURNING LEFT OR RIGHT, NEVER STRAIGHT FORWARD. THESE EPISODES HAPPEN 3-5 TIMES PER WEEK. THE HONDA TRANSMISSION IS THE "CVT/ DRIVE BY WIRE SYSTEM". I DRIVE @ 20 MILES PER DAY. IT HAS BEEN EVALUATED 3 TIMES AT THE DEALERSHIP HERE IN LONGMONT, COLORADO AND THEY HAVE NOT FOUND A PROBLEM SAYING EVERYTHING IS OK. THIS PROBLEM IS NOT OK FOR A NEW CAR AND IS A SAFETY ISSUE. *TR
Power train, Feb 4, 2015
I HAVE CURRENTLY LODGED MORE THAN SIX COMPLAINTS WITH THIS AGENCY IN REGARD TO A 2014 HONDA CIVIC I PURCHASED NEW FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE VEHICLE CONTINUES TO EXPERIENCE THE SAME ISSUES ON A DAILY BASIS. THIS INCLUDES STALLING, TRANSMISSION SLIPPING, JERKING AND AN OVERALL ROUGH RIDE. THE DEALERSHIP WAS SERVED ON FEBRUARY 3, 2015 WITH A CERTIFIED LETTER MAKING A WRITTEN DEMAND UNDER THE ARKANSAS NEW MOTOR VEHICLE QUALITY ASSURANCE ACT (ACT 297 OF 1993) TO PROVIDE COMPENSATION UNDER SAID LAW. HONDA AMERICA WAS ALSO SERVED WITH THE SAME LETTER. THE DEALERSHIP AND HONDA AMERICA HAVE HAD AMPLE TIME TO CORRECT THIS SITUATION BUT HAVE DONE NOTHING TO DATE. BOTH ENTITIES HAVE PLACED ME AND MY FAMILY IN JEOPARDY BY CHOOSING TO ANSWER MY REQUEST FOR A SAFE VEHICLE. MY ATTORNEY, WHO DREW UP THE LETTER, STATED THE CAR FALLS UNDER THE "LEMON LAW" AND I'M CURRENTLY DRIVING "HALF A VEHICLE." *TR
Power train, Jan 30, 2015
AS MY HUSBAND WAS TURNING A CORNER, THE CLUTCH DROPPED, AND THE SERVICE CENTER REPORTED THAT THE CLUTCH FIBERS ARE TORN UP. COST OF REPAIR = $1700. WE HAVE BEEN LIFELONG MANUAL TRANSMISSION DRIVERS. WE DO NOT MISUSE VEHICLES, AND THE CLUTCH GOING OUT SO SOON FOR US IN PARTICULAR IS INDICATIVE OF A MANUFACTURING PROBLEM RATHER THAN OPERATOR ERROR. *TR
Power train, Jan 10, 2015
THIS IS THE SEVENTH (7) COMPLAINT I HAVE FILED IN REGARD TO A NEW HONDA CIVIC I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS ALSO BEEN TAKEN TO THE DEALERSHIP SEVEN TIMES WITH NO RESOLUTION. I AM STILL BEING FORCED TO DRIVE A VEHICLE WHICH IS NOT SAFE. AT APPROXIMATELY 1:45 P.M. MY HUSBAND PICKED ME UP FROM WORK FOR LUNCH. AS WE WERE DRIVING DOWN THE RODE, WE FELT A "SLIPPING" MOVEMENT AND THE CAR BEGAN TO STALL OUT. FOLLOWING THIS WAS A SERIES OF SMALL JERKING MOVEMENTS AS WE CONTINUED TO DRIVE. A WEEK AGO MY ATTORNEY FILED LEGAL DOCUMENTS UNDER THE ARKANSAS AUTO LEMON LAW AGAINST HONDA AMERICA. THE VEHICLE HAS MET ALL REQUIREMENTS UNDER THIS LAW. I AM HOPING NHTSA WILL TAKE MY COMPLAINTS SERIOUSLY AND MONITOR HONDA AMERICA'S ACTIONS TOWARDS CONSUMERS AND THE VEHICLES THAT ARE BEING SOLD WHICH HAVE SAFETY ISSUES. *TR
Power train, Jan 2, 2015, crash
THIS CAR HAS HAD A CONTINUAL PROBLEM WITH THE TIRE PRESSURE SENSOR MECHANISM AND HAS BEEN SERVICED THREE TIMES WITHOUT ANY SUCCESS. AND WHEN THE BRAND NEW TIRE BLEW OUT THE SENSOR FAILED. ALSO THE POWER TRAIN IS BAD, THE CAR DRIVES SLUGGISH AND LOSES POWER DURING TURNS AND ALSO IN JUST REGULAR DRIVING .. I DO NOT FEEL SAFE IN THIS CAR AT ALL. *TR
Power train, Dec 23, 2014
ON DECEMBER 20 AT APPROXIMATELY 1:30 P.M., MY HUSBAND WAS RUNNING AN ERRAND TO THE STORE WHEN THE CAR STALLED OUT WHILE DRIVING ON A TWO-LANE ROAD. THE CAR WAS PURCHASED NEW FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THIS IS MY SIXTH (6) COMPLAINT TO NHTSA. FRANK FLETCHER HONDA TECHNICIANS STATE THEY CANNOT REPLICATE THE ISSUE. I HAVE EXPRESSED TO GENERAL MANAGER RYAN BLAKE THAT I DISAGREE WITH THE FINDINGS AS I DRIVE THE VECHILE EVERY DAY. I HAVE HAD ISSUES WITH THE CAR SINCE I PURCHASED IT. WHILE SUMPATHETIC, MR. BLAKE STATED THERE WAS NOTHING HE OR THE DEALERSHIP COULD DO. AFTER EXPRESSING MY CONCERN FOR THE SAFETY OF MY FAMILY, I HAVE BEEN FORCED TO DRIVE THIS CAR AS IT IS THE FAMILY'S ONLY SOURCE OF TRANSPORTATION. MR. BLAKE, MR. FLETCHER, AND THE DEALERSHIP TECHNICIANS BASICALLY IGNORED MY CONCERNS UNTIL NHTSA WAS CONTACTED. HONDAAMERICA HAS ALSO BECOME INVOLVED BE THERE HAS BEEN NO RESOLUTION. I AM REACHING OUT AND ASKING THAT A RESOLUTION BE REACHED SO I NOT HAVE TO DRIVE WHAT I CONSIDER TO BE AN UNSAFE VEHICLE. I DON'T REALLY LIKE TO TALK ABOUT THIS BUT I HAVE AN INCURABLE LIVER DISEASE AND IT WOULD PUT MY MIND TO REST IF I KNEW I HAVE RELIABLE TRANSPORTATION. *TR
Power train, Dec 23, 2014
ON FRIDAY, DECEMBER 19 AT APPROXIMATELY 2 P.M., MY HUSBAND AND I WERE PULLING OUT OF THE PARKING LOT OUT ONTO A FOUR-LANE ROAD WHEN THE CAR STALLED. OUT. I HAD JUST GOTTEN MY HAIRCUT AND WAS HEADING BACK TO WORK. I PURCHASED THIS AS A NEW CAR FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER. THE TECHNICIANS AND THE DEALERSHIP GENERAL MANAGER [XXX] HAVE STATED THEY CANNOT REPLICATE THE ISSUE. DUE TO THIS, THE DEALERSHIP, [XXX] AND THE DEALERSHIP OWNER [XXX] ARE GIVING ME NO CHOICE OTHER THAN TO DRIVE A VEHICLE I'M AFRAID TO DRIVE. HONDAAMERICA HAS NOW BECOME INVOLVED IN THE SITUATION BUT THERE HAS BEEN NO RESOLUTION. I HAVE A CHILD WHO RIDES IN THIS CAR AND I FEAR FOR HER AND MY SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 22, 2014
THIS IS THE SIXTH COMPLAINT I'VE MADE TO NHTSA FOR THE SAME ISSUE. I PURCHASED THE CAR NEW FROM FRANK FLETCHER HONDA AND IT'S BEEN TO THE DEALERSHIP SEVEN TIMES FROM SEPTEMBER THROUGH DECEMBER 2014 WITH NO RESOLUTION. ON SUNDAY DECEMBER 21 THE CAR HAD TWO SEPARATE INCIDENTS WHERE IT STALLED OUT. THE FIRST WAS AT APPROXIMATELY 8:45 A.M. MY HUSBAND WAS DRIVING TO THE NEIGHBORHOOD MARKET TO PICK UP BREAKFAST ITEMS WHEN THE CAR STALLED OUT. THE SECOND INCIDENT OCCURRED WHEN ME AND MY 15-YEAR-OLD WERE DRIVING TO KOHL'S TO DO SOME CHRISTMAS SHOPPING AT APPROXIMATELY 3:30 P.M. IT STALLED OUT AS I WAS TURNING OFF THE MAIN ROAD INTO THE PARKING LOT. THIS UPSET ME, ESPECIALLY SINCE MY CHILD WAS IN THE CAR. I DON'T WANT ANYTHING TO HAPPEN TO HER DUE TO A FLAW IN THE VEHICLE. I HAVE NO CHOICE, HOWEVER, SINCE WE ONLY HAVE ONE VEHICLE. I NEED HELP REACHING A RESOLUTION WITH HONDA AMERICA AND FRANK FLETCHER HONDA. I HAVE A PROBLEM WITH THE CAR EVERY TIME I DRIVE IT. *TR
Power train, Dec 18, 2014
TELL US WHAT HAPPENED: AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 18, 2014
AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 18, 2014
AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 18, 2014
MY HUSBAND WAS DRIVING MY 2014 HONDA CIVIC ON DECEMBER 17, 2014 WHEN AT APPROXIMATELY 5:30 P.M. THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. FORTUNATELY, NO ONE WAS HURT. I PURCHASED THIS VEHICLE FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. WE HAVE BROUGHT THE VEHICLE IN SIX TIMES FROM SEPTEMBER THROUGH DECEMBER COMPLAINING OF STALLING, JERKING ISSUES. I LODGED A COMPLAINT WITH HONDA AMERICA. THE DEALERSHIP TECHNICIANS STATED THEY WERE NOT ABLE TO REPLICATE THE ISSUE. AFTER SPEAKING WITH FRANK FLETCHER HONDA, HONDA AMERICA STATED THEY WERE CLOSING OUT THE CASE SINCE THE ISSUE WAS NOT ABLE TO BE REPLICATED. THIS IS THE SECOND TIME THE VEHICLE HAS STALLED OUT ON MY HUSBAND. THIS IS MY SECOND COMPLIANT FILED WITH NHTSA. I AM AFRAID TO DRIVE THE VEHICLE BUT THE DEALERSHIP MANAGED BY [XXX] IS UNWILLING TO DO ANYTHING BECAUSE THE ISSUE CANNOT BE REPLICATED. I HAVE A 15-YEAR-OLD GIRL AND IT SCARES ME WHEN SHE IS RIDING IN THE CAR. THE SEMI-STALLING, JERKING ISSUE OCCURS EVERY TIME I DRIVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 17, 2014
ON DECEMBER 6, 2014, MY HUSBAND WAS DRIVING TO PICK UP MY GRANDDAUGHTER. AT APPROXIMATELY 9:05 P.M., THE VEHICLE STALLED OUT AND DIED WHILE MY HUSBAND WAS DRIVING. BEFORE THIS INCIDENT, I HAD TAKEN THE CAR INTO FRANK FLETCHER HONDA IN BENTONVILLE, AR, SIX TIMES FOR STALLING ISSUES. THE DEALERSHIP TECHS STATED THEY WERE NOT ABLE TO REPLICATE THE ISSUE. I LODGED A COMPLAINT WITH HONDA AMERICA AND WAS ASSIGNED CASE MONITOR [XXX] 800-999-1009, EXT. [XXX] (CASE NO[XXX]). APPROXIMATELY THREE DAYS AFTER I LODGED THE COMPLAINT, HONDA AMERICA ADVISED THAT THE VEHICLE WAS DESIGNED AS IT SHOULD BE AND SAW NO REASON TO ASSIST WITH MY CONCERN. I CONTINUE TO HAVE THE ISSUE AND SINCE MY HUSBAND'S EXPERIENCE WITH THE VEHICLE DYING, I HAVE BEEN NERVOUS DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Oct 28, 2014
I PURCHASED A NEW HONDA CIVIC 2014 ON 6/27/2014. ONE MONTH AND A HALF LATER DURING MY MORNING COMMUTE, EACH TIME I TRIED TO SPEED UP TO 50 MILES/HOUR, I STARTED FEELING SOME JERKINESS. SINCE IT WAS A NEW CAR, I WAS NOT SURE THAT IT WAS NORMAL OR NOT. ABOUT A WEEK AFTER THAT, ONE MORNING WHEN I WAS VERY SLOWLY PULLING THE CAR OUT OF THE GARAGE, THE CAR STOPPED AND THE ENGINE DIED. I TURNED ON THE ENGINE AND TRIED TO MOVE THE CAR AGAIN. THIS HAPPENED 4 TIMES ON THE SAME DAY. NEXT DAY I CALLED THE CAR DEALER AND TOOK MY CAR FOR THE INSPECTION. THEY FOUND THAT THE TRANSMISSION HAD A DEFECT AND IT HAD TO BE REPLACED. THEN ON 10/19/2014, WHEN I WAS DRIVING A STREET, I GOT A TIRE PRESSURE WARNING. MY HUSBAND HELPED TO ADD AIR TO THE TIRES, BUT THE WARNING SIGN DID NOT DISAPPEAR. ON 10/27/2014, WHEN MY HUSBAND WAS DRIVING THE CAR IN THE AFTERNOON, A SERIES OF WARNINGS APPEARED (VSA, TPMS, EPS, ABS). AFTER HE GOT HOME, HE CALLED THE DEALER TO ASK FOR TOWING SERVICE TO TAKE THE CAR BACK TO THE DEALER AS HE DID NOT FEEL SAFE TO DRIVE THE CAR. THE CAR WAS TOWED TO THE DEALER NEXT MORNING. THE DEALER REPLACED THE ABS SENSOR AND PERFORMED THE SOFTWARE UPDATE FOR THE VSA SYSTEM. HOWEVER THE DEALER STATED THAT IT COULD HAPPEN AGAIN. *TR